Jobs at Djinni

We are seeking an experienced Full-Stack Engineer to contribute to the development of scalable, cloud-based applications and support ongoing product evolution.
 

Key responsibilities:

• Design and implement full-stack solutions
• Participate in system architecture discussions
• Collaborate with cross-functional teams
• Ensure timely delivery of product features
• Provide technical guidance to team members
   

Qualifications:

• 5+ years of experience in software engineering
• Strong proficiency in JavaScript and TypeScript
• Experience with React, Next.js, and React Native
• Backend development using Node.js frameworks (Nest.js, Express.js)
• Experience with PostgreSQL, MySQL, MongoDB, Redis
• Understanding of RESTful services and web protocols
• Version control using Git
   

We offer:

• Competitive compensation with performance incentives
• Career advancement opportunities
• Professional development (including English courses)
• Modern equipment and комфортне робоче середовище
• Office-based collaboration in Lviv
   

Interview stages:
HR screening → technical interviews → assignment → final discussion

Please share your CV to apply for this position.

What You’ll Do
 

Team Leadership & Organization

• Lead, organize, and scale the sales team to meet growth targets.
• Own hiring, onboarding, and ramp-up of new sales representatives.
• Define clear roles, responsibilities, and expectations across the team.
• Build and maintain sales playbooks, scripts, and documented processes.
   

Coaching, Training & Quality Assurance

• Provide ongoing coaching, feedback, and performance improvement plans.
• Run regular call reviews, QA sessions, and one-on-one coaching.
• Ensure high and consistent quality across cold calls, discovery calls, demo confirmations, and demos.
• Identify skill gaps and address them through targeted training and enablement.
   

Performance Management & Reporting

• Own team-level performance metrics and reporting (pipeline health, activity, conversion rates, revenue).
• Conduct regular performance reviews for individual reps and the team.
• Document performance trends, risks, and improvement actions.
• Be accountable for team results, with compensation tied to the team meeting defined performance criteria.
   

Supporting Sales Execution

• Spend time reviewing and shadowing sales reps, particularly during the first months in the role, to understand workflows, strengths, and gaps.
• Step in selectively to support sales activities when it directly helps team performance (e.g., onboarding periods, coverage gaps, or complex opportunities).
• Reinforce best practices by example, without owning a permanent individual quota or day-to-day rep responsibilities.
• Use hands-on involvement to inform coaching, process improvements, and training—not as the primary focus of the role.

Cross-Functional Collaboration

• Partner with Marketing to improve lead quality and funnel performance.
• Work closely with Implementation and Customer Success to ensure smooth handoffs and aligned expectations.
• Share customer feedback and market insights to improve messaging and sales strategy.

What You’ll Bring

• 5+ years of experience in B2B SaaS sales.
• Experience leading, mentoring, or managing sales representatives.
• Strong understanding of the full sales cycle and modern sales processes.
• Proven ability to coach and improve individual and team performance.
• Comfort managing performance, accountability, and difficult conversations.
• Data-driven approach to sales metrics and reporting.
• Excellent communication and organizational skills.
• Hands-on experience with CRM systems (HubSpot, Salesforce, Pipedrive).

    Nice to Have

• Experience in the landscaping, arbor, or field services industries.
• Background in fast-growing or scaling SaaS companies.
• Experience building onboarding or training programs.
   

What We Offer

• Competitive base salary + team-performance-based bonus.
• Fully remote role with flexibility across North American time zones.
• Opportunity to lead and shape a growing sales team.
• Direct impact on company growth and sales operations.
• The chance to work in the green industry, helping tree care and landscaping businesses operate more efficiently while supporting healthier urban forests and a more sustainable planet.

We are looking for a strong and experienced Team Lead Media Buying (Crypto) to join our growing team.

Our goal is to build a high-performing crypto vertical team with a systematic approach to testing, scaling, and working with high-quality traffic. We need a leader who can recruit, train, and drive a team of media buyers to strong results — while personally understanding the mechanics of launching and scaling campaigns.

If you are a hands-on leader who knows how to build teams, scale winning setups, and think in numbers — we’d love to have you on board.

Requirements

• 2+ years of experience as a Team Lead Media Buyer (Crypto).
• Proven experience in developing media buyers from junior to strong middle/senior level.
• Hands-on experience in launching and scaling campaigns personally.
• Deep understanding of testing strategies, scaling mechanics, and achieving stable profitability.
• Strong understanding of traffic quality, multi-GEO operations, and building sustainable long-term strategies.
• Proven experience working with top GEOs (Tier 1–3) and scaling them successfully.
• Experience with crypto products (exchanges, crypto apps, trading platforms, investment funnels, etc.).

Responsibilities

• Personal campaign launches and demonstrating results in practice — priority #1.
• Independently launching, testing, and scaling crypto campaigns.
• Hands-on work: finding winning setups, driving them to stable profit, and scaling.
• Developing and refining testing strategies and hypotheses.
• Building a systematic testing framework with fast elimination of unprofitable hypotheses.
• Scaling successful tests to stable volume.
• Optimization, ROI retention, and working with LTV and traffic quality.
• Monitoring and controlling key metrics: ROI, LTV, CR, CPA, traffic quality.
• Building and managing the media buying team.
• Recruiting, onboarding, and developing media buyers within the working model.
• Mentoring junior and middle buyers to become independently profitable.
• Market, trend, and GEO research and analysis.

Conditions

💰 Fixed salary (discussed after the interview) + percentage of team profit + percentage of personal profit (to be discussed on the call).

💸 Unlimited budgets for profitable campaigns.

Work with international crypto brands.

100% remote position.

Dynamic environment with no bureaucracy.

Strong team: media buyers, affiliate, tech, creative, finance.

We are looking for a 2D Animator to create animations for online slot games: characters, symbols, effects, and transitions. Work closely with our artists and developers as part of a full-time team.

Before you apply: this role requires hands-on Spine experience and a portfolio with slot game animations. If you haven't animated symbols, characters, or effects for slot games - this isn't the right fit yet. We need someone ready to contribute from day one.

Responsibilities:

• Rig and animate characters, symbols, and UI elements in Spine 2D
• Create VFX, particle effects, and screen transitions
• Work closely with 2D artists and developers
• Deliver clean animation files ready for developer handoff

Requirements:

• 2+ years animating for slot games or iGaming
• Solid Spine 2D skills - rigging, constraints, and animation
• Frame-by-frame animation experience
• Portfolio with slot game work - no portfolio, no review
• Understanding of animation pipelines for slot games

The future belongs to gamedev. AlphaNova - game development company is looking for a Marketing Manager for project collaboration. Do you love games as much as we do? We are sure that it is you who will be able to strengthen our team. Together we will make the best product.

Requirements

• 5+ years of experience in performance marketing / user acquisition (mobile)
• Proven experience launching mobile apps or games from scratch
• Hands-on experience with at least 2–3 platforms:
  • Meta Ads (required)
  • Google App Campaigns
  • AppLovin / Unity Ads / TikTok
• Strong understanding of:
  • CPI / CPA / ROAS / LTV
  • break-even logic
  • budget estimation
• Experience with analytics tools:
  • AppsFlyer / Adjust
• Strong expertise in creative strategy:
  • hooks / angles / iteration
  • high-volume creative testing approach
• Ability to structure campaigns from zero and define testing strategy
• Ability to clearly explain complex concepts in simple terms
• Data-driven mindset with real cases

Responsibilities

• Define go-to-market strategy for mobile apps/games from pre-launch stage
• Build a clear step-by-step launch plan (from zero to first scale)
• Estimate realistic test budgets and scaling scenarios
• Design UA structure across channels (Meta / Google / AppLovin / Unity, etc.)
• Define creative strategy:
  • what creatives to produce
  • how many creatives are needed
  • what to test first
• Recommend analytics and tracking setup:
  • event structure (install → trial → purchase)
  • attribution setup (AppsFlyer / Adjust)
  • funnel logic
• Identify key risks and common mistakes before launch
• Answer strategic questions and provide actionable recommendations

We offer:

• Competitive rate.
• Work with international products.
• Work format - remote.
• Salary, tied to the dollar exchange rate.

Position Overview:

ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.

We’re looking for a dedicated and tech-savvy Process automation & optimization specialist to join our team. This role is perfect for someone with a solid technical background who is eager to help streamline our systems, manage technical tools, and support our internal teams with their technology needs. 

This is a full-time remote position.

This job is for you if you are:

• Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges.
• Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently.
• Can independently troubleshoot technical issues, and take ownership of the projects with minimum supervision.
• Are a team player who enjoys collaborating across departments to improve systems and workflows.
• Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.

Responsibilities:

• Analyze and improve existing processes across different departments (for example, Sales/Customer Support, etc.)
• Reduce manual work using automation tools and AI-based solutions
• Handle technical requests in internal chats, including resolving issues related to tools such as HubSpot, Aircall, Stripe, and similar platforms
• Research tools, workflows, and technical solutions to support business needs
• Design and introduce new processes that improve operational efficiency

Requirements:

• Mid-level experience in automation, process optimization, or operations
• Proficiency in English at a B2 level or higher
• Proven ability to learn new tools and systems quickly
• Experience working independently with documentation and troubleshooting resources
• Strong communication skills with both technical and non-technical stakeholders
• High level of ownership and self-motivation
• Ability to collaborate with stakeholders and organize personal workload effectively
• Strong communicator able to explain technical topics to non-technical stakeholders, self-motivated, proactive, and ownership-driven.
• Comfortable collaborating with stakeholders and able to plan and prioritize own tasks effectively.

Nice to have:

• Practical experience using AI tools for process optimization
• Experience with no-code / low-code automation tools such as Zapier, n8n, and similar platforms
  
   

What We Offer:

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.

• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

   

Why You Should Join ELVTR:

• Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity.
• Impactful Work: Contribute to a mission that is reshaping the future of online education.

• Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company.

   

Join Us: If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

LineUp is a dynamic and innovative company dedicated to delivering cutting-edge solutions to our clients. We pride ourselves on our commitment to excellence, teamwork, and adaptability. As we continue to grow and expand our portfolio, we are seeking a talented Lead Generation manager - Partner Channel specialist to join our team.

Key Responsibilities:

• Proactively participate in the implementation of a strategic lead generation plan for sales through the partner channel.
• Identify, research, and establish relationships with potential partners and key decision-makers.
• Generate high-quality leads.
• Qualify leads by assessing their needs and aligning them with LineUp’s service offerings.
• Collaborate with sales and marketing teams to create effective messaging and lead generation strategies.
• Maintain and manage CRM records, ensuring accurate tracking of leads and partner engagement.
• Develop and present reports on lead generation performance, pipeline growth, and conversion rates.
• Stay updated on industry trends, market conditions, and competitor activities to refine lead generation strategies.
• Work closely with existing partners to strengthen relationships and explore new business opportunities.

Qualifications:

• Minimum 6 months of experience in lead generation, business development, or sales, preferably within the IT services or outsourcing industry.
• Proven track record in generating and nurturing leads within a partner channel framework.
• English proficiency at Intermediate level or higher.

Technical Skills:

• Proficiency in CRM software and lead generation tools.
• Knowledge of IT outsourcing and software development industries is a plus.
• Ability to analyze data and optimize lead generation strategies based on insights.

Nice-to-Have Skills:

• Experience in managing partnerships and channel sales.

Delasport — Implementing Technological Solutions Here and Now.

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D center in Kyiv, and are looking for top talents to join our team.
 

RESPONSIBILITIES

• Manage and maintain our cloud infrastructure on Google Cloud Platform (GCP) to ensure high availability, scalability, and security
• Design, build, and manage containerized environments using Kubernetes for deploying and orchestrating microservices
• Collaborate with software development teams to streamline the CI/CD pipeline and implement automated build, test, and deployment processes
• Develop and maintain infrastructure as code (IaC) using Terraform to automate the provisioning and configuration of cloud resources
• Implement and manage configuration management tools such as Ansible to ensure consistent and efficient deployment across environments
• Monitor system performance and identify potential bottlenecks, taking proactive measures to optimize and improve overall system reliability
• Troubleshoot and resolve issues related to infrastructure, applications, and deployments in a timely manner
• Participate in the on-call rotation with the DevOps team, responding to alerts and incidents outside of regular business hours

• Stay up-to-date with the latest industry trends and best practices related to DevOps, cloud computing, and containerization
   

  REQUIREMENTS

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Resilient and flexible mindset, open to changing priorities and adapting to new challenges and technologies as the business evolves
• 3+ years of experience as a DevOps Engineer or similar role with hands-on experience in Google Cloud Platform (GCP)
  Strong knowledge of containerization technologies, particularly Kubernetes, and experience managing containerized environments
• Proficiency in infrastructure automation using Terraform to provision cloud resources.
  Strong knowledge of configuration management tools, such as Ansible
• Solid understanding of CI/CD concepts and experience implementing CI/CD pipelines
• Familiarity with version control systems (e.g., Git) and their integration with CI/CD pipelines
• Strong knowledge of scripting languages (e.g., Bash, Python) for automation tasks
• Experience with monitoring and logging tools to ensure the health and performance of systems
• Strong problem-solving skills and the ability to work effectively in a team-oriented, collaborative environment
• Upper-Intermediate English level
  
  WHAT WE CAN OFFER YOU
• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health and life insurance with our broker, available starting from the month following the employee’s start date with the company
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support

We’re not looking for someone to “just send campaigns.” We’re looking for a Retention Manager who truly understands how an online casino works from the inside — from bonus mechanics to player psychology and bottom-line impact.

If you speak the language of numbers, know how to move KPIs, and have real experience managing player lifecycles in Tier 1–2 markets — let’s talk.

Your responsibilities will include:
 

• Plan, launch, and optimize personalized retention campaigns across the full player lifecycle: welcome, reactivation, churn-prevention, VIP retention;
• Build smart player segmentation models based on behavior (FTD patterns, frequency, average bet, risk levels, etc.);
• Partner with analysts to dive into key metrics: LTV, ARPU, FTD-to-deposit ratio, retention rates, churn, GGR;
• Develop and refine bonus strategy — including FS, cashback, deposit/non-deposit promos, VIP levels — in line with geo/license limits;
• Run multichannel campaigns (email, push, in-app, more) with A/B testing and content variants;
• Work closely with VIP, Product, and Support teams to hit retention and PnL goals;
• Monitor the effectiveness of promo tools (jackpots, quests, tournaments), and push new mechanics with the Product team;
• Adapt retention strategy for Tier 1 and Tier 2 markets based on actual performance, not assumptions.

What we expect from you:

• 3+ years in retention or CRM inside an online casino team;
• Deep understanding of casino business model, bonus mechanics, and key verticals (slots, live, crash, tables);
• Data-savvy: confident in Excel/Google Sheets, Looker, Power BI, Tableau, or similar tools;
• You can forecast based on behavioral data and past campaign performance;
• Hands-on experience with ESP/CRM platforms like Optimove, Smartico, Braze, Salesforce, Customer.io, etc;
• Strong track record with reactivation flows and tiered retention strategies.

What We Offer:

• Work from anywhere: full remote flexibility or the option to work from our office;
• Flexible working hours so you can stay productive while maintaining work-life balance;
• Growth opportunities: as we scale, you’ll have space to develop your career and grow into a strategic leadership role;

If this sounds like you — we’d love to see your CV!
We value initiative, support bold ideas, and believe in working as a team.

NICE Systems is looking for a highly skilled Accessibility Tester with profound knowledge in WCAG 2.1 / 2.2 (Level A & AA). The ideal candidate demonstrates hands-on accessibility testing experience, a high level of detail orientation, and a strong focus on ensuring inclusive, user‑centered design.

RESPONSIBILITIES

• Ensure compliance of our product with accessibility standards and regulation according to WCAG 2.1 / 2.2 (Level A & AA).
• Conduct accessibility testing across software products and web applications to ensure compliance with relevant standards.
• Manual accessibility testing beyond automated tools (focus order, keyboard traps, screen reader flow, error handling)
• Identify, document, and track accessibility issues with clear, actionable details.
• Stay up to date with evolving accessibility guidelines, standards, and industry tools.

• Participate in product planning and development activities to help ensure accessibility is built in from the start.

   

SKILLS

• 5+ years of experience.
• Working knowledge of WCAG 2.1 / 2.2 (Level A & AA).
• Ability to accurately map accessibility issues to WCAG success criteria.
• Awareness of major accessibility regulations (Section 508, EN 301 549).
• Hands-on testing experience with screen readers (NVDA, VoiceOver, Narrator).
• Hands-on testing experience with Voice Control or comparable speech recognition software.
• Experience using automated accessibility testing tools (axe DevTools or equivalent).
• Strong knowledge of semantic HTML and keyboard interaction patterns for custom components, including accessibility of dynamic content.

• Nice to have:

   

  • Relevant certification in accessibility testing.
  • Understanding of ARIA roles, states, and common pitfalls for accessibility testing.
  • Ability to interpret design artifacts (wireframes, Figma, UX flows) and anticipate potential accessibility issues early.
• BS/MS degree in Computer Science, Engineering or a related subject.

• Upper-intermediate level of English.

   

WE OFFER

• Work in a creative friendly environment using cutting-edge technologies.
• Work-life balance and flexible schedule.
• Competitive compensation with focus on your expectations; annual salary review.
• 24-day paid vacation and 100% paid sick leave.
• Financial support and legal support from our side.
• Professional, language and soft skills trainings.
• Health insurance coverage: individual and family, Fitness plan.

We are looking for an IT Security Analyst with hands-on experience working with IT infrastructure and understanding cybersecurity compliance requirements.

The primary objective of the role is to conduct technical audits of security systems, infrastructure and processes, verify compliance with standards requirements and help departments implement secure practices. 
 

Main responsibilities:
 

• Conducting technical audits of IT infrastructure (servers, network, cloud services, access systems);
• Checking compliance with standards and regulatory requirements: ISO 27001,PCI DSS, NIST, internal security policies;
• Analysis of system configurations (Windows/Linux, network devices, IAM);
• Verification of: logging and monitoring, access management, network segmentation, backup, vulnerability management;
• Assessing the security architecture of IT systems;
• Preparing technical audit reports and recommendations;
• Interacting with IT teams to address identified risks;
• Participating in the implementation of security processes.
   

Main requirements:
 

• 4+ years in IT administration;
• 1–2 years in cybersecurity;
• Experience working in a company with formal security compliance requirements.
   

Technical knowledge:

• Windows Server / Linux, VMware;
• Networking (TCP/IP, VLAN, VPN, firewall);
• Active Directory / IAM;
• Logging and SIEM;
• Cloud infrastructure (AWS / Azure / GCP would be a plus);
• Basic knowledge of DevOps / containers would be a plus.
   

Security knowledge:

• System hardening;
• Access management;
• Vulnerability management;
• Security monitoring;
• Network security.
   

Standards:

• ISO 27001;
• PCI DSS;
• NIST.
   

Would be a big plus:
 

• Experience in technical audits;
• Work in a SOC;
• Experience in pentests or vulnerability scanning;
• Certifications: CISSP, CISA, CEH, ISO 27001.
   

What we offer:
 

• Having the capability to create something new and witness your own input;
• You can find confidence in the future here, but rest assured it won’t be dull;
• Join a dynamic and expanding community. Our company is experiencing growth and expanding into Europe. Currently, we have offices in Kyiv, and Warsaw and plan to open additional locations in other countries;
• Join our experienced team that values professional development and embraces new opportunities.
   

To strengthen local support, we are looking for an HR Generalist who will be responsible for day-to-day HR processes for our international team of 48 employees.

What you’ll do

• Conduct regular 1:1s with team members
• Maintain a healthy, open team environment
• Coordinate celebrations for team milestones, such as birthdays and work anniversaries
• Assist with payroll processes and employee-related payments
• Manage onboarding and offboarding
• Maintain HR processes and documentation
• Work with accounting on HR-related matters
• Manage leave tracking (vacations, balances)
• Manage distribution of company equipment to employees and ensure proper handling

• Coordinate purchases of technical equipment and professional development courses for employees

   

Recruitment Support

• Take full ownership of the recruitment process, from creating job descriptions and defining requirements to sourcing, interviewing, and closing candidates with an offer. Collaborate with external recruitment agencies when needed to ensure the best talent is attracted and hired.

   

What we’re looking for

• Based in Kyiv (hybrid role) at least 2 days from the office.
• 2+ years of experience in an HR Generalist role
• Strong communication skills and empathy
• English proficiency at upper-intermediate level.
• Ability to prioritize tasks and work independently
• A balance between a “people person” attitude and a structured approach

• Experience working in IT companies

   

We offer

• Hybrid work model with office in Kyiv ( Golden Gate)
• 15 days of vacation per year
• 10 days of sick leave
• Corporate English classes
• We provide an accountant and cover all taxes.
• Health insurance
• Friendly, supportive team and management

Hiring process

1. Application + CV
2. Intro call with HR

3. Final interviews with the management team (may include one or more calls).

    

💫 If this role feels like a good match — we’d love to hear from you!

We are looking for an experienced Data Engineer to design and implement scalable data pipelines, own core storage layers, and help build the foundations of a modern DataOps lifecycle.
 

Job requirements

• 3+ years of professional experience in Data Engineering / DWH development.
• Strong SQL expertise and solid Python skills (pandas, pyarrow).
• Production experience with Apache Airflow (production DAGs, scheduling, operators).
• Hands‑on work with PostgreSQL (schema design, migrations, partitioning) and ClickHouse (MergeTree engines, materialized views, performance tuning). 
• Experience with Data warehouse design — layered architecture, data modelling, denormalisation.
• Experience integrating REST APIs and third-party data sources
• Experience with Docker / Docker Compose — containerised services and multi-service environments
• Fluency in English.

Nice to Have:

• Experience with Apache Superset (RLS, dashboard layer).
• Familiarity with AI/LLM tooling for data (NL-to-SQL, vector databases). 
• Experience in the Fintech field: FX, brokerage, CRM/BO systems.
• Experience with multi-tenant data architectures.

Job responsibilities

• Design, build, and maintain ETL/ELT pipelines rom multiple product datasources.
• Model and optimise data structures in ClickHouse (views, engines, schema evolution).
• Orchestrate workflows using Apache AirflowCollaborate with BI teams (Superset) and backend teams (FastAPI/Python) to build reliable data products.
• Contribute to architectural decisions.
• Collaborate closely with product managers, BI developers, and DevOps to deliver data products end‑to‑end.

Job benefits

● Competitive and Attractive Pay.
● Flexible hours for a better work-life balance.
● Work your way: Hybrid flexibility to fit your life.
● 21 vacation + 7 no-questions-asked sick days per year.
● Career growth: Continuous Development & Performance Reviews.
 

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00
 

100 Pitch Decks is a design and consulting agency working with international startups and technology companies.

We help clients raise investment through investor presentations, combining business thinking, storytelling, and design. We work directly with founders, C-level executives, and investors. Our clients are international startups and tech companies.

We are currently looking for a Middle-Senior Web/Graphic Designer who can create investor-ready, enterprise-level visuals and keep quality consistently high across presentations, brand assets, and web design tasks.

What We’re Looking For

Strong portfolio
Senior-level visual taste and confident execution
Understanding of typography, composition, spacing, color, and design trends
Ability to work with business content and make it easy to scan
Attention to detail, consistency, and clean files
English level enough to understand business context

Nice to Have

Keynote / PowerPoint / Google Slides experience

Data visualization skills (charts, metrics, tables)

Agency experience or working with international clients

Presentation design (sales, corporate, investor)
Brand identity experience (logos, guidelines, templates)
Understanding of startup/tech ecosystem
Web design in Figma (landing pages, websites)
Graphic design tasks (brand assets, visuals for social media, templates, docs)

Collaboration Format

Full-time or part-time (to be discussed)
Remote collaboration format