Jobs at Djinni

We’re an AI-driven payment ecosystem building next-generation financial infrastructure for merchants. To scale efficiently, we’re automating our financial flows - eliminating manual checks and human-based finance operations.
 

We are looking for a Backend Developer who will own financial automation: reconciling transactions, integrating gateways, validating settlement data, and ensuring nothing slips through.
 
 

What You’ll Do

• Build and maintain internal finance automation services that power our products
• Integrate with multiple payment gateways and banking APIs
• Ensure full traceability and correctness of transaction flows
• Improve data accuracy, alerting, and observability systems
• Help operations replace repetitive manual work with smart automation
• Spot bottlenecks early - and fix them with clean, thoughtful engineering
   

You’re a Great Fit If

• You have 3+ years in backend engineering (PHP / Laravel)
• You’ve worked with high-volume transactional systems (payments, fintech, e-commerce, etc.)
• You’re confident with databases and data-validation (PostgreSQL / MySQL)
• You understand reconciliation & settlement flows — or you’re eager to learn
• You’re proactive: you investigate → fix → automate so the issue never appears again
   

With Us You’ll Have

 • Fully remote setup with a flexible schedule

• Fast-moving environment where decisions are quick and clear
• Direct collaboration with founders & tech leadership — your work has real impact
• Competitive compensation based on experience
• A team that values ownership, clarity, and healthy communication

We’re building influence in a $50B industry still controlled by outdated financial institutions. For two new brand launches, we’re looking for an ORM & Community Growth Specialist who will shape how the market sees us - building visibility, credibility, and conversation across the channels that matter most to payment professionals.
 

We’re not simply “managing reputation.”
We’re building two brands that stand out, spark discussion, and become impossible to ignore.

Your mission is to launch and grow our presence across LinkedIn, X (Twitter), YouTube, and key fintech communities.

What You’ll Do

• Own and launch online presence for two brands across startup directories, LinkedIn, X and payment-focused communities
• Build launch-ready narratives, messaging pillars, and brand voice guidelines for each brand
• Build professional networks that amplify each brand’s voice and message
• Run campaigns that drive awareness, engagement, and industry authority
• Monitor reputation, discussion trends, sentiment, and brand visibility across channels
• Build a measurable operating rhythm: weekly plans, reporting, and iteration based on results
   

You’re a Strong Fit If

• You’re fast, creative, and hungry to make brands impossible to ignore
• You have hands-on experience in fintech/payments (or you’ve built communities/visibility for payment, banking, or financial infrastructure products)
• You can launch from zero - structure the work, move quickly, and deliver without micromanagement
• You naturally spot opportunities for visibility and conversation
• You move with urgency and thrive in a high-trust, fast-changing environment
   

Required Skills

• Proven experience in ORM, brand building, or community growth (ideally from “0 → visible”)
• Hands-on experience with LinkedIn, X (Twitter)
• Strong understanding of fintech, payments, or B2B technology ecosystems
• Excellent writing, communication, and storytelling skills
• Strategic mindset with the ability to execute independently and project-manage deliverables
• English level B2+ or higher

With Us You’ll Have

• Full-time role with clear ownership, scope, and measurable deliverables across two brands
• Fully remote setup with a flexible schedule
• Fast-moving environment where decisions are quick and clear
• Direct collaboration with founders & tech leadership — your work has real impact
• Competitive compensation based on experience and scope

We are looking for a talented Senior Software Engineer (C++) with 4+ years of programming experience to build a lot from scratch. This is a full-time, permanent position in Lviv, Kyiv or remote.

Become an integral member of our client, which oversees several innovative SaaS services, including Remote Access and Secure Web Sessions.

Must have
 

Requirements:

• Experience: 4+ years of expertise in modern C++ development, delivering high-performance and scalable code.
• Problem-Solving: Strong analytical mindset with a proven track record of troubleshooting and resolving complex technical challenges.
• Soft Skills: Exceptional communication and presentation skills, with the ability to articulate technical concepts clearly.
• Adaptability: Self-motivated learner capable of mastering intricate systems and emerging technologies independently.
• Collaboration: A proactive team player dedicated to achieving shared goals through a results-driven approach.
• Fluent English
   

Will be a plus:

• Cloud Infrastructure: Proven track record working with AWS or other major cloud platforms.
• Development: Hands-on experience in Python for building scalable applications.
• DevOps & CI/CD: Practical knowledge of CI/CD pipelines and tools, including Jenkins, Git, and Artifactory.
• Agile Excellence: Strong familiarity with Agile methodologies and proficient in using JIRA for project tracking.
• Security-First Mindset: Solid understanding of security principles such as OWASP, data encryption, and authentication protocols (LDAP, Radius).
• Architecture: Exposure to microservices and cloud-native development strategies

Responsibilities:

• Architect and ship end-to-end features for SIA RDP, maintaining a "security-first" mindset throughout the development process.
• Collaborate across teams to translate stakeholder needs into scalable product enhancements.
• Empower the team by mentoring new engineers and fostering an environment of continuous improvement.
• Spearhead clean code and security initiatives, ensuring all development aligns with modern threat modeling and compliance standards.

About Project

Customer

Our client is the worldwide frontrunner in identity security. By emphasising intelligent privilege controls, they deliver the most extensive security solutions for any identity within business applications, distributed workforces, hybrid cloud environments, and throughout the entire DevOps lifecycle.
 

Stage

This is a growing project.

Work Schedule

Full-time working day in our Lviv or Kyiv office (flexible hours) or full-time remote.

As an SDR (Outbound) Intern, you will support our sales team by building and executing outbound prospecting campaigns. This role is ideal for someone who wants to start a career in B2B SaaS sales, gain hands-on experience with lead generation, cold outreach, and CRM operations, and grow into a full-time SDR or Junior Sales role.

You will work closely with Sales, Marketing teams and learn how modern outbound sales engines are built and scaled.

Your responsibilities will include:

1. Lead Generation

• Identify potential leads within our pre-defined ICPs and Buyer Personas
• Research and gather key prospect data: industry, company size, geography, decision-makers, and contact details
• Search, validate, and enrich contacts using prospecting and data tools
• Build and maintain targeted contact lists for outbound campaigns
• Assist in writing and refining email and LinkedIn outreach messages and sequences

2. Cold Outreach & Campaign Management

• Set up and manage outbound email and LinkedIn campaigns
• Support creation and optimization of multi-step outreach sequences
• Monitor email deliverability, domain reputation, and sending infrastructure
• Track and maintain social media outreach quality and reputation
• Ensure database hygiene: bounce checks, suppression lists, duplicates, and spam-risk indicators

3. Operational & Reporting Tasks

• Keep CRM (HubSpot) and internal databases (Excel) clean and up to date
  — notes, lifecycle stages, tags, outreach activity
• Prepare regular outbound performance reports, including:
  — open rates
  — reply rates
  — positive responses
  — meeting bookings and conversions
• Support the team in achieving KPIs related to:
  — response quality
  — booked meetings
  — sales Accepted Leads (SALs)

Requirements:

• Strong interest in B2B sales, outbound prospecting, or SaaS
• Upper-intermediate or higher English level (written and spoken)
• Good research, analytical, and communication skills
• Attention to detail and willingness to work with data and CRM systems
• Self-motivated, curious, and eager to learn sales processes
• Basic understanding of sales funnels or software products is a plus
• Previous internship or sales experience is a bonus, but not required

We offer:

• Hands-on experience in outbound SaaS sales for global insurance and fintech markets
• Practical skills in: — lead generation
  — cold outreach
  — CRM (HubSpot)
  — email & LinkedIn campaign management
• Mentorship from experienced Sales and Marketing professionals
• Clear growth path to SDR / Junior Sales Manager role
• Exposure to real enterprise sales processes and international clients
• Supportive, product-driven team and strong learning culture

Join us and start your career in outbound with a team that supports your growth. Apply now!

About the Role:
We are looking for an enthusiastic Sales Development Representative Intern to join our team. This is a great opportunity to start your career in B2B tech sales, working with innovative SaaS products in the insurance and fintech domains.

Your responsibilities will include:

• Researching and identifying potential clients in target markets
• Assisting with outbound communication (email, LinkedIn, etc.)
• Supporting product presentations and demo meetings
• Participating in sales discovery and proposal preparation
• Updating CRM records and sales documentation
• Collaborating with the marketing team on outreach campaigns
• Learning about SaaS sales, insurance industry trends, and client needs
   

Requirements:

• Strong interest in B2B sales, SaaS, or the insurance/fintech industry
• Upper-intermediate or higher English level (written and spoken)
• Great communication and research skills
• Self-motivated, curious, and eager to learn
• Basic understanding of software products is a plus
• Previous sales or internship experience is a bonus, but not required

Join us and start your career in tech sales with a team that supports your growth. Apply now!

UDS Systems is a Microsoft Solutions Partner specializing in Dynamics 365 CE (CRM), Power Platform, and Azure. Since 2007, we have been cooperating with leading European and US clients across the automotive industry, real estate, IT, finance and other ambitious industries.

We are behind in Microsoft partnership activities and missing:

• Rebates and incentives
• CPOR/DPOR-based revenue
• Leads from Microsoft
• Awareness among Microsoft field teams
• Licensing-driven upsell opportunities

We need a dedicated person to take ownership of licensing, partner relations, co-sell activities, and Microsoft ecosystem collaboration.

Requirements:

• Understanding of Microsoft licensing (Dynamics, Power Platform, Microsoft 365).
• Knowledge of Partner Center, CSP, Incentives, and general Microsoft programs.
• Ability to communicate with resellers, distributors, and Microsoft field teams.
• Strong English (required); Finnish or German is a plus.
• Proactive and independent.
• High personal reputation and professionalism.
• Strong communication skills.
• Analytical thinking and structured approach.

Your responsibilities will include:

1. Licensing Ownership

• Understand Dynamics 365, Power Platform, and M365 licensing models.
• Advise sales and delivery teams on proper license combinations.
• Support customers with licensing optimization, renewals, and upgrades.
• Create license offers for clients and handle exceptions/escalations.

2. Microsoft Partner Program & Incentives

• Maintain our Microsoft partner profile: competencies, specializations, score.
• Track available promotions, incentives, discounts, and rebates.
• Register CPOR/DPOR associations and ensure we receive corresponding benefits.
• Monitor changes in the Partner Center ecosystem.

3. Business Development via Microsoft

• Build relationships with Microsoft representatives in Finland, Germany, Baltics, and other EU regions.
• Participate in Microsoft lead-generation programs and events.
• Register deals to secure discounts and co-sell eligibility.
• Present our company portfolio to Microsoft sellers to gain visibility.

4. Customer Development

• Monitor current customers’ license usage and identify expansion opportunities.
• Upsell additional Microsoft products based on usage trends.

5. Internal Coordination

• Provide quick licensing answers to pre-sales and project teams.

We offer the following benefits:

• Remote cooperation with flexible working hours.
• Partial reimbursement for training and courses: 50% coverage of the cost of training courses, conferences by the company.
• Covering Microsoft certifications costs.
• Health insurance program after probation period.
• Paid vacation and sick leaves.
• Personal development plan.
• Regular performance reviews and possible salary reviews.
• ⁠Massage at the office with a discount for employees.
• Awesome corporate culture and colleagues with the strong UDS values: openness, expertise and development, stability and support, opportunities, and individual approach.

More details about UDS:

Our website: uds.systems

Instagram:

— about office life: www.instagram.com/uds.systems_office

— business page: www.instagram.com/uds.systems

Role Overview
We’re looking for a detail-oriented QA Engineer to join our team. In this role, you’ll help ensure the quality, accuracy, and reliability of our platform. You’ll work closely with product and engineering teams to understand requirements, create clear test scenarios, and maintain high quality standards throughout the development lifecycle.

Responsibilities

• Perform manual functional, UI, and API testing across the platform
• Analyze requirements and participate in refinement discussions
• Create and maintain test documentation
• Identify gaps, ambiguities, or missing details in requirements and collaborate with stakeholders to clarify them before testing
• Report, track, and verify bugs
• Responsible for validating new versions in Pre-Production and Production environments, including new feature verification and regression testing.

Requirements

Professional skills:

• 1–2 years of commercial experience in Manual QA
• Experience testing web and mobile applications
• Basic understanding of testing methodologies and test design techniques, with the ability to apply them in practice
• Understanding of the Software Development Life Cycle (SDLC)
• Experience with bug-tracking tools (e.g., Jira)
• Experience with API testing tools

Soft skills:

• Upper-Intermediate level of spoken and written English
• Strong analytical mindset
• Clear and professional communication skills
• Ability to work independently and manage time effectively
• Strong self-learning skills

Hiring Process
-  Initial Interview with QA Lead
- Technical Interview with R&D Lead
- Final Interview

We are looking for a Project Manager / Business Analyst to join our team and work full-time on a long-term client project. 

This role is ideal for someone who combines strong requirements management skills with solid project leadership and people management experience.

You will become a key bridge between the client’s Product Owner and the delivery team, ensuring clarity of requirements, predictable delivery, and healthy team dynamics.

Key Responsibilities:

Requirements Management & Business Analysis

• Elicit, structure, and document business and functional requirements.
• Own the full requirements lifecycle: gathering, validation, prioritization, refinement, and change management.
• Translate business needs into clear user stories, acceptance criteria, and supporting documentation.
• Maintain and continuously improve the product backlog together with the client’s Product Owner.
• Ensure traceability and consistency of requirements across releases.
   

Project Management & Delivery

• Plan and coordinate delivery activities for a dedicated project.
• Manage scope, timelines, risks, and dependencies.
• Facilitate sprint planning, refinements, demos, and retrospectives.
• Monitor team performance and proactively identify bottlenecks.
• Ensure transparent communication with stakeholders and regular status reporting.
   

People Management

• Work closely with the development team (engineers, QA, designers).
• Identify and mitigate team-level risks (workload imbalance, burnout, communication gaps, performance issues).
• Support team motivation, engagement, and professional growth.
• Facilitate constructive feedback and conflict resolution when needed.
   

Client Collaboration

• Act as the main operational point of contact for the client’s Product Owner.
• Drive alignment between business goals and technical implementation.
• Manage expectations and ensure delivery commitments are realistic and transparent.
• Proactively surface risks, trade-offs, and alternative solutions.
   

 Requirements

• 3+ years of experience as a Project Manager, Business Analyst, or hybrid PM/BA role in an outsourcing or outstaffing company.
• Strong experience with requirements elicitation and management.
• Proven track record of working directly with client-side Product Owners.
• Solid understanding of Agile/Scrum processes.
• Experience in people management or strong team coordination skills.
• Strong risk management mindset (scope, delivery, team-related risks).
• Excellent communication and facilitation skills.
• English level: Upper-Intermediate (B2+) or higher - both spoken and written.
   

🔹 Nice to Have

• Experience with education or e-learning platforms.

• Experience with high-load systems or data-intensive platforms.

   

  👉 What we offer:

   

  📈 Professional Growth opportunities:
  — Ambitious goals and interesting projects;
  — Regular & transparent performance review and feedback process;
  — Possibility for both vertical or horizontal growth (in case you want to try a different path).

   

  🎁 Benefits program
  — 18 working days of fully paid vacation;
  — Free tax reporting support by our Financial department;
  — Help with individual entrepreneurs’ questions and accounting support;
  — Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.).

   

  😌 Comfortable Working conditions
  — Flexible working hours;
  — Provision of required equipment;
  — Remote working model.

   

We are strengthening our team and looking for a Junior Product Manager who will drive valuable features and contribute to the launch of new products.

About the product: We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models. As a Junior Product Manager, you will join a product team that works across different products, sharing expertise and collaborating on key initiatives. This is an opportunity to shape innovative features, drive product growth, and contribute to the launch of new solutions in a fast-paced environment.

In this role, you will

• Conduct market research and competitor analysis to identify trends and opportunities
• Define and write detailed product requirements (PRDs, user stories, acceptance criteria)
• Analyze user behavior and product funnels to find areas for improvement
• Generate and prioritize product hypotheses, testing them through experiments
• Work with product analytics tools to track key metrics and suggest improvements
• Collaborate with designers, developers, and QA teams to ensure smooth implementation of new features
• Run A/B tests, analyze results, and make data-driven decisions
• Stay up to date with industry best practices and propose innovative solutions
   

It’s all about you

• 1+ years of experience in product management with mobile B2C apps
• Strong analytical skills and experience in problem-solving through data analysis
• Experience in writing clear and structured documentation (PRDs, user stories)
• Hands-on experience with A/B testing, hypothesis validation, and user research
• Familiarity with product analytics tools (Tableau, Grafana, BQ or similar)
• Basic understanding of UX principles and the ability to identify user pain points
• Strong communication skills and ability to work cross-functionally in a team environment
• Familiarity with agile development processes and backlog management
• Proactive, results-driven mindset with a strong sense of ownership
• Upper-Intermediate (B2) English or higher
   

Would be a plus

• Experience working with product analytics in-depth

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Test Task
• Technical Interview
• Final Interview (optional) 
• Reference check
• Offer

We are looking for a Junior System Administrator to join our team and ensure uninterrupted technical support in the office and for our specialists, keeping our workspace and team productive.

Your main responsibility will be to provide timely and effective technical support to the team, ensure smooth onboarding and offboarding processes, and promptly resolve all IT requests within your scope. You will be responsible for the technical condition of office equipment and software, managing inventory, coordinating equipment orders and deliveries, and maintaining accurate records.

In addition to day-to-day support, you will work on project tasks such as creating a FAQ for common technical questions, resolving equipment tracking issues, and compiling a complete list of services used within the company. You will also work with office security systems, access control (ACS), and video surveillance cameras.

If you want to be the backbone of the team’s technical stability and grow your skills in IT operations and support, this role is an ideal next step in your career.

In this role, you will

• Participate in all meetings and processes requiring the involvement of a System Administrator
• Provide technical support to specialists, organize onboarding and offboarding for new employees
• Configure, administer, and ensure the proper functioning of employee devices and office equipment
• Create user accounts and manage necessary licenses
• Serve as first-line technical support
• Order, ship, track, and manage depreciation of equipment
• Work with documentation and spreadsheets
• Maintain backup/power systems: Starlink, EcoFlow, and generators

It’s all about you

• 6+ months of experience in system administration
• Familiar with the modern market of computer components, laptops, and smartphones
• Able to service hardware: disassemble and maintain PCs/laptops, install and configure software, and connect office equipment
• Experience managing equipment inventory and proficient in working with documents and large spreadsheets (Word/Excel)
• Basic knowledge of information security and networking
• Experience supporting a large number of specialists
• Strong communication skills, attentive, detail-oriented, and comfortable working in a team
• Able to work effectively under dynamic workloads and handle multiple tasks simultaneously
• Eager to learn and grow in this field
• English — Intermediate or higher
• Reside in Kyiv and able to attend the office for the first two weeks, after which hybrid work is possible

Would be a plus

• Basic knowledge of Google Workspace and Atlassian (Jira, Confluence, Service Management)

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview
• Final interview
• Reference check
• Offer

We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models.

About the role: Payments for us are not a support function — they are a core growth engine of products used by 1M+ users across Tier-1 markets. We operate complex, high-load social and streaming platforms where every approval point, every millisecond of latency, and every routing decision directly impacts revenue at scale. This role sits at the intersection of banking partnerships, processing architecture, and product growth, with real ownership over how money moves through some of the top apps in their categories globally.

In this role, you will

• Build and scale strategic relationships with acquiring banks in Tier-1 jurisdictions, onboard new acquirers, open Direct MIDs for Digital Goods and Social categories, and negotiate competitive commercial terms
• Design and operate the payment processing architecture using the YUNO orchestrator, including full Tokenization (Card-on-File) setup to enable seamless one-click payments
• Configure Smart Routing and cascading logic to maximize Approval Ratio and optimize blended transaction costs
• Develop and implement antifraud strategies that balance risk control with frictionless approval of high-value transactions
• Collaborate closely with Product and Analytics teams to build efficient Web-to-App payment flows and proactive reporting systems
• Monitor transaction health, handle technical payment incidents, and manage disputes end to end
   

It’s all about you

• 3+ years of hands-on experience in Payments on the Product or PSP side within Mobile Gaming, Social Discovery, or Digital Goods
• Strong networking and business development skills with an existing base of warm contacts in Tier-1 EU and US banks and PSPs, plus proven experience opening and onboarding Direct MIDs independently
• Practical experience with payment orchestrators such as YUNO or Corefy and deep understanding of Tokenization and Card-on-File flows for one-click payments
• Expert knowledge of 3DS v2, differences between MIT and CIT transactions, and technical approaches to Authorization Rate optimization
• Solid understanding of Visa and Mastercard rules including Chargeback Monitoring Programs, VMP, and EMCP, and experience configuring antifraud filters
• Advanced or fluent English
   

Would be a plus

• Direct, hands-on experience working specifically with the YUNO payment orchestrator
• Proven cases of implementing Web-to-App strategies such as launching web shops for mobile apps or games
• Experience integrating Apple Pay and Google Pay for web interfaces
• Basic SQL knowledge or the ability to work independently with BI tools such as Tableau or Power BI

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Maternity Recovery Support Allowance
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Technical interview
• Final interview
• Reference check
• Offer

Application Support Engineer

🌍 Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

🧩 About the Product:

Bringg is an enterprise-grade last-mile delivery platform powering global retailers and logistics leaders. 

The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.

Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.

🌟About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. 

You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.

🔥 Why join this product:

• Clear growth paths, internal mobility, and structured onboarding with strong knowledge transfer.
• Remote-friendly setup with home office support and equipment coverage.
• Competitive benefits package including meal allowance, wellness budget, parental leave, birthday leave, and health insurance after probation.

📈 Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

💻 Required Competence and Skills:

• 2+ years of experience in L2 or L3 Application Support
• Strong SQL skills for data analysis and troubleshooting
• Hands-on experience with RESTful APIs and system integrations
• Experience supporting Web and Mobile applications in production environments
• Customer-facing mindset, with the ability to manage relationships under pressure
• Experience working in operationally critical, high-pressure environments, including incident management
• Fluent English, with strong written and verbal communication skills

➕ Nice to Have:

• Experience with Postman, Salesforce or other integration/CRM tools 
• Bachelor’s degree in Computer Science or a related technical field.

🚀 Why Us:

• We provide 20 days of vacation leave per calendar year (plus official national holidays of the country you are based in).
• We provide full accounting and legal support in all countries where we operate.
• We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.
• We offer a highly competitive package with yearly performance and compensation reviews.

We are looking for a Senior Python Engineer to join our Secure Infrastructure Access (SIA) team. This team provides secure, brokered Remote Desktop access to Windows servers without exposing credentials or opening inbound network access. In this role you will be using AWS serverless architecture, AWS CDK & Python to design, develop, test, secure & deploy services from planning to production.
The team works in full collaboration with security architects, product managers and other development teams.

What We’re Looking For

• 5+ years of experience in Python development.
• 2+ years of hands-on experience building and deploying serverless applications on AWS.
• Strong problem-solving and analytical skills, with a passion for clean, maintainable code.
• Excellent communication and teamwork abilities, with the confidence to lead and influence.
• Self-driven, proactive, and eager to learn and share knowledge.

Bonus Points For

• Experience with CI/CD tools (e.g., Jenkins, Git, Artifactory).
• Background in SaaS application development.
• Solid understanding of security best practices, including OWASP guidelines and threat modeling.
• Proficiency in AWS CDK for infrastructure as code.

What You’ll Do

• Deliver E2E features and enhancements while keeping the highest quality and security standards
• Practice all software development life cycle in agile oriented environment
• Research and implement sophisticated Cyber security mechanisms
• Explore new technologies and tools to keep us using cutting edge solutions
• Help guide and contribute to feature design and implementation to bring the product to the next level
• Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability, and performance

Work Schedule

Full-time working day. 

Interview Stages

1. HR interview with our recruiter
2. Technical interview with the Engineering Manager (1 hour)
3. Coding interview (2 hours)
4. Final HR interview with the Tech Lead

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

Job Description

• Total of 7+ years of development/design experience with a minimum of 5 years of experience in Big Data technologies on-prem or on cloud.
• Experience with architecting, building, implementing, and managing Big Data platforms On Cloud, covering ingestion (Batch and Real-time), processing (Batch and Real-time), Polyglot Storage, Data Analytics, and Data Access
• Good understanding of Data Governance, Data Security, Data Compliance, Data Quality, Meta Data Management, Master Data Management, Data Catalog
• Proven understanding and demonstrable implementation experience of big data platform technologies on cloud (AWS and Azure), including surrounding services like IAM, SSO, Cluster monitoring, Log Analytics, etc.
• Experience working with Enterprise Data Warehouse technologies, Multi-Dimensional Data Modeling, Data Architectures or other work related to the construction of enterprise data assets
• Strong Experience implementing ETL/ELT processes and building data pipelines including workflow management, job scheduling and monitoring
• Experience building stream-processing systems, using solutions such as Apache Spark, Databricks, Kafka etc.
• Experience with Spark/Databricks technology is a must
• Experience with Big Data querying tools
• Solid skills in Python
• Strong experience with data modelling and schema design
• Strong SQL programming background
• Excellent interpersonal and teamwork skills
• Experience to drive solution/enterprise-level architecture, collaborate with other tech leads
• Strong problem solving, troubleshooting and analysis skills
• Experience working in a geographically distributed team
• Experience with leading and mentorship of other team members
• Good knowledge of Agile Scrum
• Good communication skills

Job Responsibilities

• Work directly with the Client teams to understand the requirements/needs and rapidly prototype data and analytics solutions based upon business requirements
• Design, implement, and manage large-scale data platform/applications, including ingestion, processing, storage, data access, data governance capabilities and related infrastructure
• Support design and development of solutions for the deployment of data analytics notebooks, tools, dashboards and reports to various stakeholders
• Communication with Product/DevOps/Development/QA team
• Architect data pipelines and ETL/ELT processes to connect with various data sources
• Design and maintain enterprise data warehouse models
• Take part in the performance optimization processes
• Guide on research activities (PoC) if necessary
• Manage cloud based data & analytics platform
• Establishing best practices with CI\CD under BigData scope