Jobs at Djinni

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For over 24 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

Demand for Innoware’s services and Microsoft solutions continues to grow – especially in Ukraine, where many businesses are transitioning away from 1C and other russian-origin systems. To support this growth, we are expanding our project team and inviting candidates to join us as a Microsoft Dynamics 365 Business Central Consultant at Strong Junior level. This is an opportunity to get involved in ERP implementation projects and grow with mentoring and training.

Key activities:

• Participation in D365 Business Central implementation and development projects for Innoware’s Ukrainian and foreign customers in a supportive and experienced team.
• Professional development through training, mentorship, Microsoft certification, and hands-on experience in real D365 Business Central projects and business scenarios.

Key responsibilities:

• Working with clients to analyze business processes, define target solutions, and align them within the D365 Business Central framework.
• Configuring and adapting standard D365 Business Central functionality according to customer business requirements.
• Preparing and aligning project documentation together with clients.
• Estimating effort and timelines for assigned tasks.
• Preparing functional specifications for the development team and collaborating with developers during implementation.
• Executing user acceptance testing to ensure the delivered functionality meets business needs and expectations.
• Supporting customers during UAT, deployment of new functionality, and Go Live.

Qualification:

• 1+ years of experience in implementing or supporting D365 Business Central system in a Consultant or Analyst role.
• Understanding of the core standard functionality of D365 Business Central and a desire to deepen that knowledge.
• Understanding of all stages of an ERP implementation project.
• Understanding of business process fundamentals (finance and/or logistics, sales, manufacturing, etc.).
• English proficiency at Upper‑Intermediate level or higher; fluency in Ukrainian.
• Nice to have: Microsoft certification; experience configuring Power BI.

Soft skills: 

• Attention to detail and a responsible approach to tasks.
• Willingness to learn, accept feedback, and develop your skills.
• Ability to work collaboratively in a team and communicate clearly.
• Interest in delivering quality results.

We offer:

• Dynamic work and diverse tasks in a growing D365 Business Central team.
• Participation in projects for Ukrainian and international clients, with English language practice.
• Learning and mentorship from experienced colleagues, including structured onboarding, an individual development plan, mentorship, regular feedback and support.
• Conditions for continuous professional development, career growth, and advanced training, including international Microsoft certification and support in obtaining it.
• Career paths toward System Architect, Project Manager, or Team Lead, depending on your professional interests.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest.
• Permanent full-time contract with competitive remuneration.
• A grade‑based system with regular salary reviews based on your qualifications, performance results, and professional development.

We look forward to your application and getting to know you!

Please apply with your CV in Ukrainian or English. We will carefully review your application and contact you if your experience and qualifications match the role.

Join Innoware to grow your skills and work on projects with the support of experienced colleagues!

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

We are a rapidly developing product company operating in the dynamic iGaming sphere. Our team consists of professionals who value speed, results, and an absence of bureaucracy.

We are currently looking for an ambitious and proactive Affiliate Manager to strengthen our team, help scale traffic volumes, and build long-term relationships with partners in global markets.

If you understand metrics, know how to negotiate favorable terms, and have experience in the Gambling/Betting niche, we definitely have something to talk about.

Our Ideal Candidate (Requirements):

• Experience: 2+ year of experience in an Affiliate Manager position, mandatorily within the Gambling or Betting niche.
• Market Knowledge: Deep understanding of affiliate marketing principles, cooperation models (CPA, RevShare, Hybrid), and key metrics (ROI, LTV, Conversion Rate, etc.).
• English: B2 level (Upper-Intermediate) or higher — for fluent communication with international partners and conducting negotiations.
• Analytical Mindset: Ability to work with large volumes of data, analyze traffic, and make decisions based on numbers.
• Technical Knowledge: Experience with tracking platforms, understanding of postback setup and integrations.

• Will be a plus: Having your own database of active partners/webmasters.

   

Your Key Tasks and Responsibilities:

• Spearhead the hunt for new affiliate partners across key channels (SEO sites, Twitch/Kick streamers, etc.) through proactive market research.
• Increasing volumes of quality traffic from current partners and constantly searching for new sources (GEOs/sources).
• Build and maintain a clean, organized CRM database of all prospective leads.
• Drive top-of-funnel engagement by executing persistent follow-ups until leads are warmed up for negotiations.
• Track and analyze lead generation KPIs (status, conversion rates), providing regular reports with actionable insights for improvement.

• Provide ad-hoc support to Affiliate Managers to ensure team success.

   

  We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Job details

Pay: $3,000 – $5,000 USD a month

Job type: Full-time

Location: Remote — Eastern Europe

Schedule: Minimum 4 hours overlap with US Eastern Time (9:00 a.m.–1:00 p.m. ET)

Full job description

MyHealthAngel is a performance marketing and insurance distribution company. We run paid- media campaigns that generate inbound insurance calls and leads across Medicare Advantage, Final Expense, Hospital Indemnity, Auto, and other verticals, and sell those calls to carriers, agencies, and call buyers on a pay-per-call and CPA basis. We also operate a licensed insurance agency and a direct-to-consumer subscription product.

Our finance operation is heavily automated: invoices are generated from call-tracking data, and AI agents produce daily P&L, revenue, and reconciliation reports. We are looking for a Controller who will own the numbers, set the rules our systems follow, and keep our books accurate, well-controlled, and ready for investor or lender review.

This is a high-ownership role, not a data-entry position. You will report directly to the owners and manage our Billing & AR Specialist.

Responsibilities:

• Lead the accounting function and manage the Billing & AR Specialist; maintain a documented close calendar and SOPs
• Own the general ledger, chart of accounts, classes, and products in QuickBooks Online
• Run a disciplined month-end close: accruals, deferrals, bank, credit-card, and balance-sheet reconciliations
• Prepare monthly P&L, balance sheet, and cash-flow statements, plus segment reporting by business unit and vertical
• Keep the media/lead-generation business, insurance agency, and subscription business clearly separated in the books
• Review and approve weekly, semi-monthly, and monthly invoice runs generated from Ringba call-tracking data
• Manage month-end cutoffs, including billing weeks that cross month-end
• Reconcile billable calls and revenue against buyer platforms (CallGrid, Retreaver, Everflow) and client CPA sheets; resolve disputes
• Own collections, AR aging, credit terms, and cash application; report cash collected separately from revenue invoiced
• Oversee AP for media spend (Meta, Google/YouTube, native, programmatic), telecom, vendors, and contractors
• Calculate and control tiered media-buyer profit-share payouts
• Record carrier commission revenue, including chargebacks and clawbacks, and account for Stripe subscription revenue and deferrals
• Design and enforce internal controls: segregation of duties, approval authority, dual authorization, role-based system access
• Build and maintain a rolling 13-week cash forecast and manage working capital
• Deliver profitability analysis by client, vertical, media channel, and business unit, and flag unprofitable relationships early
• Act as finance owner of automated workflows: define business rules, review exceptions, and approve changes before production
• Coordinate with our US-based CPA and tax advisors on tax filings, 1099s, audits, and quality- of-earnings work

Requirements:

• 5+ years of progressive accounting experience, including 2+ years as Controller, Assistant Controller, or Accounting Manager
• Bachelor’s degree in Accounting, Finance, or a related field
• Experience keeping books for US companies under US GAAP, including US-style month-end close
• Fluent professional English, written and spoken
• Availability for at least 4 hours of overlap with US Eastern Time (4:00–8:00 p.m. in most of Eastern Europe), with extra availability during billing cycles and close
• Experience managing at least one accounting or billing team member
• Advanced QuickBooks Online skills (classes, products, journal entries, reconciliations, reporting)
• Advanced Excel or Google Sheets skills
• Hands-on experience designing and enforcing internal controls
• Proven ability to reconcile high transaction volumes across multiple systems

Nice to have:

• Experience in pay-per-call, lead generation, performance or affiliate marketing, or insurance commission accounting
• Familiarity with Ringba or similar call-tracking platforms, Stripe, Zoho, and ad-platform billing
• ACCA, CPA, CMA, or equivalent certification (or in progress)
• Previous remote work for a US-based company
• Basic SQL or BI experience (BigQuery a plus)
• Experience with a company preparing for investment, a sale, an audit, or a QoE review

We offer:

• Competitive monthly pay of 3,000–5,000 USD, based on experience
• Fully remote, full-time position
• Direct access to the owners and real influence over how the company operates
• The chance to build a scalable, trusted accounting function in a data-rich, automated environment

How to apply:

Submit your resume and a brief summary of your experience with US GAAP, QuickBooks Online, month-end close, high-volume reconciliations, and internal controls. Please include your availability for overlap with US Eastern Time and your monthly compensation expectations

Job Type: Full-time

Pay: $3,000.00 – $5,000.00 per month

Application Question(s):

• How many years have you worked as a Controller, Assistant Controller, or AccountingManager?
• Do you have experience keeping books for US companies under US GAAP?
• Can you work at least 9:00 a.m.–1:00 p.m. US Eastern Time?
• What are your monthly compensation expectations in USD?

Education: Bachelor’s (Required)

Experience: Accounting: 5 years (Required); Controller or Accounting Manager: 2 years (Required); QuickBooks Online (Required)

Language: English — fluent (Required)

Work Location: Remote

About the Project
The project is focused on a portfolio of B2C mobile products, with a strong focus on consumer utility applications. The Product Manager will own products end-to-end, including product strategy, roadmap, prioritization, experimentation, monetization, activation and retention.

Key Requirements

• 5+ years of experience in Product Management
• 2+ years of hands-on experience with B2C mobile apps
• 1+ year of hands-on experience with subscription monetization, including paywalls, pricing, trials, subscriptions, and A/B testing
• 1+ year of hands-on experience with product analytics, including retention, LTV, ARPU, conversion, churn, cohorts, and funnel analysis

• English — Upper-Intermediate or higher

  
  Key Responsibilities

• Optimize paywalls and subscription flows
• Lead pricing, trial, and product experiments
• Improve onboarding and activation
• Increase D7/D14/D30 retention and reduce churn
• Drive growth in ARPU, LTV, and conversion
• Analyze cohorts and funnels to identify growth opportunities
• Own product roadmaps and launch new features
• Align Engineering, Design, Growth, and Data teams around measurable product outcomes
  
  What We Offer
• Competitive compensation
• Fully remote work
• Real product ownership — not just backlog management
• The opportunity to work with a portfolio of 300+ owned mobile apps
• Direct impact on monetization and growth metrics
• A strong experimentation and data-driven product culture
• Exposure to utility and AI-powered products
• High autonomy and end-to-end ownership

We're looking for Customer Support Agents to join our growing iGaming project. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you!
 

What you'll be doing:

• Assisting players with their questions via live chat, email, and phone
• Helping customers with account-related inquiries, payments, bonuses, promotions, and general platform navigation
• Investigating customer issues and working with internal teams to ensure timely resolutions
• Providing friendly, professional, and accurate support while delivering an excellent customer experience
• Following internal procedures and maintaining high-quality service standards
   

What we're looking for:

• Previous experience in customer support is a plus (especially in iGaming, e-commerce, or SaaS), but we're also happy to train motivated candidates
• C1+ English (both written and spoken) is required
• Excellent communication and problem-solving skills
• Ability to stay calm and professional when handling customer concerns
• Comfortable working rotating shifts:
  • Morning: 07:00 – 15:00
  • Evening: 15:00 – 23:00
  • Night: 23:00 – 07:00 (night shifts include additional bonuses 💰)
• Strong attention to detail and willingness to learn
   

What you'll get:

• 100% remote work
• Competitive salary with night shift bonuses
• Paid onboarding and full training
• Friendly and supportive international team
• Opportunities for professional growth within the iGaming industry
• A dynamic environment where every day brings new challenges
   

If you're passionate about helping people and want to build your career in one of the fastest-growing industries, we'd love to hear from you! 🚀

We're Drivee AI, an AI sales company in the automotive space. We're looking for an experienced appointment setter who actually knows how to book meetings and isn't afraid to work.

This Isn't Entry-Level:

We need someone who's done this before—proven results, not promises. If you've spent years making calls, overcoming objections, and booking qualified demos, this is for you.

What You'll Actually Do:

· Make 100+ cold calls daily to dealership owners and managers
· Get past gatekeepers, have real conversations, book 15-min demos
· Log everything in our CRM, follow up with prospects
· Hit your numbers consistently
· Watch the AE close what you booked (you'll see the results)

Who You Are:

✓ 3+ years of B2B cold calling or SDR experience (you know your stuff)
✓ You consistently book qualified meetings (show us your numbers)
✓ English fluent and professional on calls (no accent discrimination—just professional)
✓ You work during U.S. business hours comfortably
✓ Strong internet, organized, and driven by results

Your Compensation:

Base pay + commission per booking. Top performers consistently make $3-4k+ monthly. Long-term growth opportunity as we scale.

What We Need From You:

· Your resume
· 2-min voice message or Loom: Tell us about your biggest month booking meetings (numbers matter)
· Your average monthly KPIs from a previous role
· If you have it: A manager reference or email from a past employer confirming your results

Why Send All That?

Because we're serious about hiring experienced pros, and you should be serious about proving you're one. This filters out noise and means everyone who gets hired is legit.

Apply:
Please send us a message here and we will tell you what the next steps are .

We build AI-heavy software for commercial real estate lenders, covering loan origination, servicing, document extraction, and financial analysis.

We’re looking for an AI Product Manager to own the path from requirements → development → QA → release.

This is not a traditional PM or project coordinator role. We use AI agents to do the mechanical work — drafting tickets, documentation, test cases, and other delivery tasks. Your job is to define the work precisely, build effective agent workflows, and apply judgment to what comes back.

Schedule — read before applying

This role connects a European development team with a US business team:

• 10:00–12:00 Kyiv time — development team, Mon–Fri
• 19:00–21:00 Kyiv time — US team, Mon–Fri

Both are fixed. The hours between are flexible. Apply only if this schedule works for you long term.

What you’ll own

• Product delivery: sprint planning, backlog, scope, priorities and capacity
• Requirements: feature specs, acceptance criteria, and keeping wiki/designs/tickets aligned
• AI workflows: build agents that generate tickets, documentation, test plans, etc.
• QA: test new features, run regression, validate AI document extraction, and file defects with evidence
• Design review: compare implementation against Figma and catch gaps before release
• Product: participate in scoping and design decisions and represent the user

What we’re looking for

• 3+ years in product management, delivery management, product operations, QA, or a combination
• AI is already part of your daily workflow
• Hands-on experience with AI agents / Claude Code / MCP / Claude Skills / Cowork or comparable tools
• You can write specifications precise enough for an agent to produce useful output
• Strong judgment about when AI output needs verification — and you actually verify it
• Comfortable with Jira, Confluence/wiki, Figma, PDFs, spreadsheets and structured data
• Strong spoken and written English and Russian
• Comfortable running calls with both technical and business teams

Not a fit if your background is primarily marketing, growth, sales, or content.

Nice to have

• Commercial real estate, lending, fintech or insurance
• QA experience
• SQL or basic Python
• Document-heavy B2B software

How we work

AI tools are paid for and expected to be used daily. Small teams, short release cycles, direct access to customers, and a lot of autonomy.

You’ll be the connection point between the European development team and the US business team.

Employment: [Contract / EOR / Full-time]
Benefits: [Benefits, equipment budget, learning budget]

Opportunity to grow into a Lead role and own the Growth Design direction as the team scales 

We're looking for a Senior Growth Designer to join our flagship B2C AI product and take ownership of one of the most business-critical parts of the user journey - the path from landing page through quiz to paywall, checkout and upsell.

‍You'll work hands-on with web funnels for paid traffic: landing pages, quizzes, paywalls, checkout, upsells and everything in between. The product operates at scale, so design here isn't just about making screens look better - it's about testing ideas, understanding user behavior and finding solutions that move conversion and revenue.

You'll partner closely with Growth, User Acquisition, Product, Analytics and Engineering.

Responsibilities:

• Design and iterate on web funnels - landing pages, quiz screens, and paywalls - built around specific hypotheses and A/B tests.
• Build reusable visual components for our internal funnel builder (quiz screens, paywall blocks, etc.) so the team can assemble new funnels quickly, consistently, and systematically.
• Contribute to product screens, user flows, and UX beyond pure growth work.
• Partner closely with Growth, Acquisition, and Product - pick up hypotheses, turn them around quickly and accurately, and keep status visible to the team.
• Own and maintain the design system and Figma hygiene - clean file structure, component consistency, and tracking of hypotheses and versions.
• Join syncs on key metrics, understand funnel performance, and let data - not just taste - drive design decisions.

What we look for:

• 4+ years of experience as a Growth Designer, Product Designer, or Web Designer, with a strong track record in web funnels and performance design.
• Strong understanding of web funnels and their business logic.
• Professional-level Figma - components, auto-layout, design systems, clean file organization.
• Hands-on experience with Claude Design.
• Solid analytical skills and comfort working with key metrics; understanding of conversion and funnel performance, with the ability to connect design decisions to results (deep analytics background not required - data-driven thinking is).
• Ability to quickly dive into complex problems and develop effective solutions.
• High level of autonomy and accountability.
• Creativity and ability to generate unconventional, bold hypotheses and fresh design directions, not just "safe" ones.
• Design expertise that goes beyond execution - developing alternative concepts and pushing back with arguments when a decision breaks the user flow.
• Strong results orientation and a focus on solutions rather than problems.
• English proficiency - B1 or higher.

Nice to have:

• motion/micro-animation skills, performance ad-creative experience, background in subscription or AI products.

What matters to this role:

• Proactivity and initiative - come with proposals rather than waiting for a spec; if you see a problem, bring a solution; follow through on what you commit to.
• Attention to detail - precision (text, elements, states) is part of what we mean by seniority.
• Communication and responsiveness - stay reachable, keep the team updated on status, and join urgent syncs when needed.
• Structured process - follow agreed workflows, track hypotheses and tasks, document decisions.
• Involvement in metrics and product - engage with growth and product numbers, participate in discussions on what worked, not just the visuals.

We offer:

• Real ownership and measurable impact - your work will directly influence funnel conversion, monetization, and the first-payment experience, with clear visibility into how design decisions perform.
• A strong voice in Growth decisions - you won't be treated as an execution-only designer. You'll have room to challenge ideas, propose alternatives, and shape how hypotheses turn into user experiences.
• A chance to build systems, not just individual screens - contribute to our internal funnel builder and create reusable design patterns that make experimentation faster and more scalable.
• A fast, data-driven environment - work closely with Growth, Acquisition, Product, Analytics, and Development, run frequent experiments, and see the impact of your work quickly.
• Competitive compensation based on your experience, expertise, and impact.
• Access to available AI tools.
• Reimbursement of professional courses and trainings.
• Flexible working hours.
• Professional equipment and access to the necessary programs.
• Paid vacations, sick days, and other benefits.
• Medical insurance.
• A variety of corporate events and team-building activities.

We are looking for a Microsoft Infrastructure Engineer with strong networking knowledge to join our MSP team and support SMB customers across the USA.

This is a hands-on technical role for an experienced L2/L3 engineer who is comfortable working in dynamic MSP environments, handling escalations, troubleshooting complex Networking,  Microsoft infrastructure issues, and supporting multiple customers at the same time.

You will work directly with Networking, Microsoft cloud technologies, endpoint management, security, automation, and infrastructure operations while helping junior engineers with escalations and technical guidance.

Requirements

• 7+ years of professional IT infrastructure experience
• Previous MSP experience
• Strong English communication skills
• Ability to work EST business hours
• Comfortable working under pressure and managing multiple priorities
• Strong troubleshooting and analytical skills
• Ability to work independently in remote environment

• Experience supporting SMB customers in production environments

   

Strong Technical Requirements

• Microsoft 365 administration
• Networking
• Microsoft Intune / Endpoint Manager
• Entra ID (Azure AD)
• Exchange Online
• Conditional Access
• Microsoft Defender
• Windows 10/11 administration
• PowerShell scripting
• Datto RMM
• SharePoint Online & OneDrive
• Teams administration
• Active Directory & hybrid environments
• DNS, networking, VPN troubleshooting

• Security best practices for Microsoft environments

   

Nice to Have

• Huntress
• Cisco UCS
• Autotask PSA
• ITGlue
• Azure infrastructure experience
• Apple Business Manager
• Okta

• Microsoft certifications

   

Responsibilities

• Support and maintain Microsoft-based customer environments
• Handle L2/L3 escalations from Service Desk team
• Troubleshoot complex endpoint, identity, and cloud issues
• Work with Intune deployments, policies, compliance, and security baselines
• Support onboarding and migrations for SMB customers
• Maintain documentation and technical standards
• Assist junior engineers with troubleshooting and guidance
• Participate in infrastructure improvement initiatives
• Work across multiple customer environments simultaneously

• Support proactive maintenance and monitoring activities

   

What We Expect

• MSP mindset and customer-first attitude
• Ownership mentality
• Ability to stay organized while managing multiple tickets/customers
• Strong communication and documentation habits
• Ability to make technical decisions independently
• High attention to detail

• Reliability and accountability

   

Work Conditions

• Fully remote
• B2B contract
• EST timezone overlap required
• Long-term cooperation

• Competitive compensation based on experience

   

If you are an experienced IT Infrastructure engineer who enjoys solving real-world infrastructure problems and working with modern Microsoft technologies in MSP environments, we would love to talk to you.

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Customer Success Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

We are looking for a Senior System Analyst to participate in the preparation of a detailed Software Requirements Specification (SRS) for a complex enterprise platform.

The specialist will work closely with a Business Analyst and Solution Architect / Tech Lead. The BA is responsible for business and functional requirements, while the Solution Architect is responsible for the solution architecture. The System Analyst’s role is to detail system logic, data, and interactions to a level sufficient for architecture design, accurate development estimation, and subsequent implementation.

Key Responsibilities

- Analyze requirements, Features, Business Rules, and Use Cases prepared by the BA.
- Identify gaps, contradictions, ambiguities, and missing scenarios.
- Detail Use Cases: triggers, preconditions, main flows, alternative flows, exception flows, and postconditions.
- Describe system behavior and interactions between system components.
- Define object states and lifecycles: states, transitions, events, and constraints.
- Design and document APIs and integrations: endpoints, request/response structures, JSON/XML, authentication, error codes, callbacks/webhooks, retries, and timeouts.
- Prepare OpenAPI/Swagger specifications.
- Create Sequence, Activity, State Machine, Component, and other required UML diagrams.
- Work with BPMN 2.0 together with the BA.
- Develop data models: entities, attributes, relationships, identifiers, ERDs, and data mappings.
- Detail validation rules, error handling, edge cases, and system constraints.
- Describe synchronous and asynchronous interactions, events, queues, and integration flows.
- Define RBAC/permissions, audit requirements, and security-related system requirements together with the Solution Architect.
- Ensure traceability: Business Requirements → Features → Use Cases → System Requirements → Data/API/Integrations → Acceptance Criteria.
- Conduct technical requirements reviews together with the Solution Architect.
- Assess Features for Estimation Readiness and eliminate ambiguities that could affect development estimation.
 

Requirements

5+ years of experience as a System Analyst / Senior System Analyst.

Hands-on experience with:

- Complex enterprise/B2B software systems.
- Preparation of detailed SRS / System Requirements.
- REST APIs and system integrations.
- OpenAPI / Swagger.
- UML.
- BPMN 2.0.
- Sequence Diagrams.
- State Machines.
- ERD and data modelling.
- JSON/XML.
- Authentication, authorization, and RBAC.
- Error and exception handling.
- Synchronous and asynchronous integrations.
- Direct collaboration with Business Analysts, Software Architects, and development teams.
- Preparing specifications actually used by development teams for estimation and implementation.

Strong Advantage

Experience with Cybersecurity, telecom, security-sensitive enterprise systems, IAM, audit/logging, encryption, high-load, or distributed systems.

Cybersecurity domain experience is not mandatory if the candidate has strong system analysis and integration experience.

Еxpected Outcome

The SRS must be detailed enough that developers performing the estimation do not need to independently infer system logic, states, data structures, integrations, exception scenarios, or expected system behavior.

Important: We are looking for a hands-on System Analyst who independently creates specifications, models, and diagrams — not someone whose role is limited to team coordination or high-level requirements documentation.

Koscom Networks is a growing U.S.-based telecommunications company specializing in fiber optic and telecommunications network construction. We are looking for a proactive and organized HR Assistant / Junior HR to join our team and support our HR processes and employees.

What you’ll do:

• Support employee onboarding and offboarding processes
• Prepare and organize HR documents, job offers, agreements, and other documentation
• Maintain and update employee information and HR databases
• Respond to employees’ HR-related questions and help resolve day-to-day requests
• Assist with preparing information for payroll and HR reports
• Help coordinate performance reviews and other HR processes
• Support the HR team with daily administrative tasks and internal communications
• Help improve and organize HR processes as the company continues to grow

What we’re looking for:

• 6+ months of experience in HR, recruitment, HR administration, or a related field
• B2 level of English
• Strong communication and organizational skills
• Attention to detail and ability to work with documents and data
• Proactive attitude and a strong desire to develop in HR
• Ability to manage multiple tasks at the same time
• Good knowledge of Google Workspace / MS Office
• Experience with HR systems, ATS, CRM, or similar tools is a plus

What we offer:

• Opportunity for professional growth within the HR team with the potential to progress to an HR Manager role
• Experience working for an international U.S.-based company
• Support and mentorship from experienced HR professionals
• Hands-on experience with onboarding, payroll, and other HR processes
• A dynamic and friendly team
• Remote work
• Competitive salary + performance-based bonuses

About Koscom Networks

Koscom Networks is a growing company with teams working across multiple U.S. states. We value initiative, responsibility, teamwork, and continuous professional development.

If you want to start or develop your career in HR and gain hands-on experience in an international company, we’d love to hear from you!

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
 
The future of Web3 starts with you — join us as a Developer Advocate (DevRel)!