ERP and IT Systems Specialist (ODOO)

Position: ERP and IT Systems Specialist (ODOO)
Duty Station: APOPO Ukraine Kyiv Office
Reports to: Deputy Program Manager
Type of Employment: Full-time, temporary position
Expected Start Date: As soon as possible
Salary: Grade D3: UAH 102,000 gross 

About APOPO

APOPO is an award-winning Belgian non-governmental organisation established in 1997 and operating in several countries worldwide.

APOPO’s mission is to protect people and the planet using scent detection animals. The organisation trains and deploys rats and dogs in humanitarian programmes, including the detection of explosives and diseases, the prevention of illegal trafficking, and search and rescue operations.
 

About APOPO in Ukraine

APOPO works to accelerate the survey and reduction of suspected hazardous areas in Ukraine using Technical Survey Dog teams.

APOPO Ukraine’s main office is located in Kyiv, and its dog training centre is located in Krasylivka, Brovary District, Kyiv Region.

About the Role

APOPO is implementing a new version of its ODOO ERP system across its operations. The ERP and IT Systems Specialist will serve as the local point of contact in Ukraine for ODOO user support, training and implementation.

The position does not require advanced ODOO development experience. A good general technical understanding, strong digital skills, the ability to learn new systems quickly, and the ability to explain processes clearly to users are essential.

The successful candidate will receive dedicated training on APOPO’s ODOO environment, including training abroad with the development team, before supporting the system rollout in Ukraine.

Important: This position requires international travel for training purposes. Therefore, candidates must have the legal right to leave Ukraine and return to Ukraine as required.

KEY RESPONSIBILITIES

• Support the rollout and adoption of ODOO across APOPO Ukraine departments and cost centres.
• Become familiar with APOPO’s ODOO configuration, workflows and internal procedures.
• Assist users during the testing and implementation of new ODOO modules and processes.
• Support User Acceptance Testing (UAT), and verify and document issues identified by users.
• Provide first-line user support for system navigation, standard functionality and correct workflows.
• Determine whether an issue relates to user knowledge, system configuration or a technical problem, and escalate complex issues to the central IT or ODOO team.
• Deliver individual and group training to Ukrainian- and English-speaking staff and support the onboarding of new users.
• Collect user feedback, monitor recurring difficulties, and provide updates on implementation progress and outstanding issues.
• Develop and update user guides, quick-reference materials, training materials, FAQs, internal SOPs and a local knowledge base.
• Adapt or translate training and support materials for users in Ukraine.
• Provide or coordinate practical IT support when required, including Microsoft 365 and SharePoint, user accounts and access, hardware, software, network connectivity, peripherals and document storage systems.
• Follow basic information security requirements and coordinate with external IT service providers.

• Help reduce manual data entry, duplicated information and inefficient workflows.

   

ABOUT CANDIDATE 
 

We are looking for a candidate who has:
 

• A minimum B2 level of spoken and written English and fluency in Ukrainian.
• The ability and willingness to learn and work with ERP systems or other business applications.
• The ability to translate technical information into clear, practical solutions for non-technical users.
• Good communication skills and the ability to work effectively with a distributed international team.
• The ability to work independently, prioritise tasks and recognise when an issue should be escalated.
• Patience and willingness to support users with different levels of digital confidence.
• Strong organisational and problem-solving skills, a proactive approach and attention to detail.
• Alignment with APOPO’s values and humanitarian mission.
  
  Desirable Qualifications and Experience
   
• A diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.
• Training or qualifications in ERP/CRM systems, ODOO, software development, database administration or IT systems administration.
• Experience administering or supporting ODOO or another ERP/CRM system, including SAP, BAS/1C or Salesforce.
• Experience providing user support, help-desk support or software training.
• Understanding of HR, finance, procurement, project management or other organisational workflows.
• Experience with Microsoft 365 administration, networking, VPNs, endpoint security or systems administration.
• Experience creating technical documentation, SOPs or user guides.
• Experience working in an international or multicultural environment.