Jobs at Djinni

About the Role

We are building a game provider aggregator platform from scratch and looking for an Engineering Lead to design the architecture, drive technical execution, and build the engineering team from the ground up. You will be responsible for scalable, high‑load systems that integrate dozens (and later hundreds) of game providers while ensuring reliability, security, and performance for international operators.

Responsibilities

• Define the technical architecture and engineering roadmap of the aggregator platform.
• Lead the design and implementation of scalable, high‑load backend systems (millions of API calls, low latency, fail‑safe flows).
• Build, hire, and mentor the engineering team (backend, frontend, QA, DevOps).
• Own system reliability, security, observability, and incident management.
• Design and supervise the integration framework with game providers and operators (REST/GraphQL, WebSocket, iFrame, etc.).
• Introduce and maintain engineering practices: code quality, CI/CD, testing, monitoring, and documentation.
• Collaborate closely with Product, Business, and Compliance to align technology with commercial goals and regulatory requirements.

Requirements

• 5+ years of experience as a Tech Lead, Engineering Lead, or Senior Backend Engineer (Node.js).
• Strong background in iGaming, casino or sports‑betting platforms, ideally with experience in game aggregators, RGS, or casino‑front systems.
• Hands‑on experience building high‑load, scalable backend systems (distributed services, rate limiting, caching, queues).
• Proven ability to build and manage engineering teams, including hiring, mentoring, and performance reviews.
• Deep understanding of APIs, integrations, microservices, and platform architecture.
• Solid knowledge of Kubernetes, and observability tools.
• Strong communication skills and experience working in a remote, international environment.

Nice to have

• Experience with game aggregation platforms or multi‑provider casino infrastructures.
• Familiarity with payment gateways, affiliate systems, or CRM/analytics stacks used in iGaming.

• Background in startups or fast‑growing companies from early stages.

   

We offer:

• Remote work from anywhere in the world (Mon-Fri from 10:00 to 19:00 Kyiv time)
• Creative and dynamic environment
• The possibility of rapid career growth (companies at the stage of active growth are an ideal place for a rapid take-off)
• The minimum amount of bureaucracy, complete freedom, if it leads to it
• Work with the international market and the main focus on Europe
• We compensate: advanced training courses, foreign language courses, etc.

• Paid vacation and sick leave

   

On behalf of our Client from Saudi Arabia, Mobilunity is looking for a SAP Fiori/ABAP Developer.

Our Client is a Saudi Arabia-based manpower services provider supporting a group of companies across multiple industries and currently undergoing a cloud transformation of their SAP landscape.

They are looking for a SAP Fiori/ABAP Developer to support, maintain, and enhance their existing SAP HANA environment until the planned migration to the cloud next year.
 

Responsibilities:

• Maintain and develop SAP Fiori/UI5 applications, including custom apps and enhancements
• Support and build backend solutions using ABAP programming
• Work with SAPUI5, OData services, HTML5, CSS, and JavaScript
• Support and enhance SAP HANA-based solutions
• Troubleshoot and resolve technical and functional issues
• Collaborate with functional consultants, architects, and other technical teams
• Participate in testing, debugging, code reviews, and documentation
• Assist with transition activities related to upcoming cloud transformation
   

Requirements:

• 2-5 years of hands-on experience in SAP ABAP and SAP Fiori/UI5 development
• Strong knowledge of SAPUI5, HTML5, CSS, JavaScript, and OData services
• Experience with SAP Gateway and object-oriented ABAP
• Experience developing custom SAP applications, reports, interfaces, and enhancements
• Good understanding of SAP architecture and integration concepts
• Experience working with SAP HANA environments
• Familiarity with SAP development tools such as SAP Web IDE, Eclipse, BAS, or ABAP Workbench
   

Nice to have:

• Experience with SAP S/4HANA
• Knowledge of SAP modules such as MM, SD, FICO, HCM, PS, or CS
• Experience with Web Dynpro, SAP Gateway, workflows, or interfaces
• SAP Fiori/UI5 or ABAP certifications
   

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups
   

Come on board, and let’s grow together!

Overview

We’re hiring a Junior Machine Learning Engineer to work with our AI/ML Team building and scaling intelligent ML systems powering personalized digital experiences across mobile apps and connected platforms.

You’ll work across ML, data infrastructure, and backend systems to bring production-ready AI features into real-world products. This is a hands-on role for someone experienced in deploying scalable ML solutions and optimizing them in live environments.

Responsibilities

• Design, train, and deploy ML models for personalization, recommendations, and computer vision;
• Build scalable batch and real-time data pipelines;
• Integrate ML models into production applications and APIs;
• Improve model monitoring, retraining, and inference performance;
• Collaborate with product, engineering, and data teams on ML-driven features;

• Contribute to cloud-native ML platform architecture and MLOps practices.

   

Requirements

• 2 years of experience in Machine Learning Engineering or Applied AI;
• Experience with recommendation systems, personalization, or computer vision;
• Solid Python skills and hands-on experience with TensorFlow, PyTorch, and scikit-learn;
• Proven experience deploying and maintaining ML systems in production;
• Experience with MLOps and data tools such as MLflow, Airflow, Kafka, BigQuery, or dbt;
• Basic Familiarity with FastAPI, TensorFlow Serving, TorchServe, or ONNX;
• Basic Experience with AWS, GCP, or Azure, including Docker/Kubernetes environments;
• Strong collaboration and communication skills.

Bonus: Experience with edge AI, mobile ML, or image/video processing systems.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK.
 

Position Overview:
We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in Ukraine.
 

This job is for you if you are:
A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
A Communicator: You have excellent English communication skills and can easily establish rapport with students.
Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
A Facilitator: You are comfortable in mediating the communication between students and instructors.

Responsibilities:
Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
Instructor Liaison: Ensure clear and effective communication between students and instructors.
Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

Qualifications:

Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.
High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.
Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.
Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment.

What We Offer:
Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

Why You Should Join ELVTR:
Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. 
A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:
If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
 

UITOP, a design & development team. We help B2B SaaS products feel simple, modern, and easy to use.
We are building a pool of Full Stack Developers for future opportunities. This allows us to quickly reconnect when relevant roles open up, especially for projects using our core stack stack of React and Node.js. You will work on SaaS and data-heavy systems, diving deep into business logic from day one, with a real influence on technical and product decisions.

Requirements

• 2-4 years of experience as a Full Stack Developer, specifically with React.js and Node.js
• Strong expertise in TypeORM, Webpack, PostgreSQL, and Redis
• Proficiency with Express.js or NestJS for building scalable systems that can handle complex ERP business logic.
• Use AI tools (AI agents, Claude Code, Cursor, Codex or similar) in daily workflow. 
• Apply your experience in building SaaS or data-heavy applications, including CRM/ERP.
• Deep knowledge of Material-UI (MUI) and RESTful API design. 
• Upper-Intermediate English (B2) for effective communication and technical discussions. 

Benefits

• Competitive salary with regular performance and salary reviews. 
• Working with complex large-scale SaaS projects, from 6 months.
• 18 working days of vacation and 10 sick days.
• 50% coverage of English and professional courses.
• Financial compensation of coworking 100% (during blackouts).
• The opportunity to influence the project with your decisions. 
• Flexible work schedule, remote.
  
  We’re excited to meet someone who shares our vibe. We are looking for a highly motivated and talented individual to join our team. If this sounds like your next big challenge, let’s chat! 
   

We are an ambitious team building a new, technology-driven product in the digital entertainment space. We work fast, stay flexible, and operate with minimal bureaucracy. Our team consists of strong professionals who value transparency, ownership, and personal growth. We are looking for people who want to grow together with the product.

Location - Europe, USA

Customer Support Agent
Responsibilities
• Handle player tickets: chat, email, WhatsApp.
• Assist with deposits, withdrawals, KYC issues, and bonuses.
• Escalate cases to Risk, VIP, Payments when needed.
• Follow SLA, maintain high CSAT/NPS.
• Work in shift-based 24/7 schedule.
• Use Zendesk / Intercom / Freshdesk to manage workloads.
Requirements
• Experience: 6–12 months (less is acceptable with strong language skills).
• Spanish - B1
• English - B2
• Customer-oriented mindset, calm under pressure.
• Basic understanding of casino terms and processes (training provided).
• Experience with helpdesk tools.

This Technical Project Manager role will support the team that builds new design templates for web hosting product, Web Manager. The product is similar to Wix but tailored to health and legal use cases.

The hiring team is looking for candidates with experience working on or closely supporting teams that develop web applications (!).

========

We are looking for a Technical Project Manager to join our Product Development Organization. We drive cross-functional alignment, create process efficiencies and deliver large-scale strategic initiatives in a rapidly growing Legal Technology space.

The ideal candidate will join a team of technical project and program managers who focus on driving business-critical initiatives across the product development organization. You will be a strong self-starter and therefore able to drill into business data and technical trade-offs to identify clear direction and focus for your tasks, projects and programs. You know how to continue to move forward in the face of ambiguity and imperfect knowledge.

You will have experience working with multiple partners across an organization and are skilled at building and maintaining relationships. You’ll demonstrate a successful track record leading medium to large projects using agile methodologies. You’ll be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. You show good judgment making trade-offs between immediate and long-term business needs.

Primary Job Responsibilities:

• Drive end-to-end program planning and execution across multi-disciplinary teams
• Support strategic cross-functional planning, leading discovery and prioritization by closely collaborating with product and engineering leads to develop program plans
• Partner with product and engineering to develop project milestones, track progress, handle cross-team dependencies, resource planning, mitigate risks and run effective communications
• Proactively identify and remove impediments to drive momentum and progress. Identify communication gaps, lead issue resolution and provide support to teams balancing competing priorities
• Work closely with stakeholders and product managers to ensure that requirements are translated to the technology requirements that subsequently drive the execution of software development from design through successful deployment and adoption.
• Collaborate to define the technical architecture of solutions for services and support technical implementation and integration efforts.
• Document project plans for cross-team initiatives and drive on-schedule delivery of results
• Contribute to the definition, development and tracking of product and team metrics and operational improvements
• Drive consistent, high-quality project management practices by creating and maintaining a repository of templates and best practices

• Communicate project risks, progress, launches and retrospectives across all stakeholders and teams – consistently and transparently

   

Skills and Qualifications:

• 5+ years of experience in technical project management working directly with software engineering teams
• 5+ years of experience working at a technology company, preferably within a SaaS model
• 3+ years of experience leading software development projects with schedules and deadlines
• Direct experience using iterative or agile methodologies
• Proven track record of successful program delivery and handling complex initiatives across a variety of cross-functional teams
• Must have experience using project planning, road mapping and issue tracking tools - JIRA, Confluence, Smartsheet, Roadmunk

• BS/BA degree required, preferably in computer science or technical disciplines

   

Preferred Qualifications:

• Scrum Master, Scaled Agilist or PMP Certification
• Experience working cross-functionally with product management, design, engineering, marketing, customer support and operations
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Ability to lead without authority to coordinate cross-functional teams towards value delivery
• Experience in a company that has scale or previous work in a large software development organizations

Interviewing stages:

• The role has three interview stages.
• The case study will be the final step for candidates who advance through the first and second interviews.

Other:

• fully remote, contract-based,  long-term position
• adequate management, timely salaries 
• international team
• working hours should be as close as possible to 8 am - 4 pm EST.

ABOUT THE ROLE

The Artificial Intelligence and Data Analytics Team is looking for a Senior MLOPS/DEVOPS Engineer. As a key member of the MLOPS team, your mission is to put science into decision making through machine learning initiatives.

Priorities can change in a fast-paced environment like ours, so this role includes, but is not limited to the following responsibilities:

• Leading the way how team handles MLOps topics
• Developing, researching and implementing MLOps frameworks, tools and platforms for our Data Science projects
• Designing and implementing infrastructure for machine learning cloud services
• Creating microservices for task-specific AI cloud services
• Implementing solutions for monitoring model performance and triggering alerts
• Enhancing speed of delivery, automating Model Retraining, Model Monitoring, Model Versioning, improving quality/security of code, and optimizing processes
• Collaborating with the data platform team to create a feedback loop and improve the underlying data infrastructure
• Partnering with peers to ensure scalability, business continuity and appropriate turnaround time
• Working on a backlog of activities to raise MLOps maturity in the organization. Evolve our framework as new technologies and techniques emerge
• Proactively introduce a modern, agile and automated approach to Data Science

Would be a plus:

• Experience in converting data science prototypes for deployment into production purposes
• Record of designing and implementing scalable, performant data and machine learning pipelines, services, and products
• Understanding of distributed data systems and experience in using open source frameworks to build applications
• Be able to communicate collaboratively with Data Scientist, Infrastructure teams and client to understand requirements and scope
• Solid intuition when choosing the right ML/AI approaches to the problems given
• Ability to influence non-technical peers and leadership to deliver substantive change
• Mentorship for less experienced colleagues and guardian of good standards
• Multidimensional skill set: data science, experimentation, AI, statistics, engineering, etc.
• Experience in front- and backend design and development (leveraging Django, Node.js, Streamlit or similar)
• Experience in CI/CD/CT pipeline implementation
• Good knowledge in shell scripting and networking

ABOUT YOU

Qualifications and Experience:

• MSc / MEng degree in Statistics, Computer Science, Automatic Control, STEM, Engineering or a related discipline
• 5+ years of professional experience, coding in Python or other languages
• 2+ experience in the operationalization of Data Science projects (MLOps) using Databricks+MLFlow,
• 5+ years of experience with cloud/devops stack (f.e AWS, Docker, Kubernetes),and ability to design complex architecture
• Hands-on experience with PySpark and SQL
• Working proficiency in English

WE OFFER:

• International and multicultural working environment.
• Supportive regional team and collaborative culture.
• Clear career ladder and opportunities for personal development.
• Opportunities to gain new skills and grow both vertically and horizontally.
• Foreign language skills development (access to corporate platforms and language classes).
• Development benefit with an annual learning budget.
• Balanced paid time off package, including sick leave, public holidays, and vacation days.
• Additional seniority-based leave.
• Maternity and paternity leave.
• Bonuses for key life events (childbirth, wedding).
• Comprehensive health and life insurance coverage.
• Monthly sport and wellbeing support. Including team sport events.
• Corporate vehicle purchase discounts (preferential pricing on Stellantis vehicles).
• Access to various external partner benefits and discounts.

Workload — Full-time
Duration — longterm
Location — any (except RF)

Full-stack position, B2+ English, proactive, product-focused.
Project for a large law firm, strict NDA.
Location outside of Russia, working under CET.

Role and Responsibilities
Development and maintenance of vertical features: API contract → business logic → DB migrations → UI.

Required stack (hard skills):
Backend
Python 3.13, FastAPI, Pydantic v2, Pydantic Settings.
SQLAlchemy: async sessions, declarative models, queries; Alembic: creating and maintaining migrations.
PostgreSQL: indexes, transactions, basic performance diagnostics.

Frontend
Next.js, React 19, TypeScript.

Desirable (nice to have):
Experience with internal portals/workflow systems, B2B UI.
Workflow orchestrators
AI integration and Promting

 

Workload — Full-time


We have a Senior HubSpot CMS Architect position.
Duration - 6 months (maybe more).
English - C1+

Hiring process 
2-3 tech interviews and an HR.

Job description - Senior HubSpot CMS Architect

Must have:

5+ years of CMS architecture experience, specifically with HubSpot, HubL (HubSpot Markup Language), HTML5, CSS3/SASS, and JavaScript.
Deep understanding of global privacy laws (GDPR), OneTrust cookie-consent configuration, and Google Tag Manager (GTM) trigger sequencing.
Database & CRM Logic: Experience managing HubDB dynamic content, multi-tagging APIs,
Troubleshooting: Every week there’s a new issue to debug in the web world so relevant web and technical expertise is crucial.

Day-to-Day Responsibilities:
1. Systems Architecture (High Priority): Acting as the sole technical owner for the codebase, custom templates, and infrastructure to maintain our 99.9% uptime of the website.
2. Global Data Compliance: Debugging and implementing legal tracking/cookie updates across global sites (including DACH and EU regional routing) to prevent compliance liabilities.
3. Daily Marketing Enablement & Triage: Managing daily ad-hoc requests from Legal, IT, rGrowth, and Demand Gen teams. This includes server-side redirects, DNS/domain provisioning, third-party script deployment, and complex HTML/CSS code manipulations.
Content Platform Support: Assisting the broader team with HubSpot UX reviews, multiple site management, and custom module debugging.

Senior AQA Engineer (Banking Project)

Location: Baltic region (preferably Latvia)
Workload: Full-time
Duration: 3+ months
Start Date: June/July 2026
English Level: B2+

We are looking for a Senior AQA Engineer to join a long-term banking project. The ideal candidate has strong experience in both manual and automated testing, is able to work independently, and has solid knowledge of backend and API testing.

Key Responsibilities

• Perform manual testing across frontend and backend systems
• Conduct integration and REST API testing
• Execute and maintain UI end-to-end testing
• Build and maintain automated test solutions
• Drive testing activities independently for assigned features
• Contribute to test and solution documentation
• Collaborate closely with Lead QA and development teams

Required Technical Skills

• Selenium (Java) — mandatory
• TestNG — mandatory
• MS SQL / SQL knowledge — mandatory
• Postman — mandatory
• GitHub — mandatory
• Playwright — optional, but considered a strong advantage

Nice to Have

• Previous experience in banking or fintech projects
• Experience working in distributed international teams

We are also open to considering strong Middle-level engineers with relevant experience.

Since 2013, Duanex has been building bespoke software for international companies and startups — from mobile apps to complex cloud solutions. 

Our clients span health & fintech, digital banking, and large insurance organizations. We follow Agile best practices, and automated testing is a core part of our delivery.

We are looking for a Fullstack Engineer (Node.js + Next.js) to become the main developer on a B2B restaurant operations analytics platform, working under the guidance of the CTO. The product helps restaurant businesses track sales, labor, costs, and operational KPIs.

This is a data-heavy product where customers rely on the platform for business decisions, so data correctness and reliability are critical. The architecture includes a Next.js dashboard, a Node.js data pipeline, Supabase/Postgres, and complex third-party integrations.

What you'll do

• Build and maintain backend services in Node.js
• Work on data ingestion and transformation from third-party APIs (Toast, R365)
• Maintain PostgreSQL schemas, migrations, and access policies
• Build KPI dashboards, reporting features, and admin flows
• Work with async jobs, queues, and scheduled workflows
• Debug data sync issues, permission issues, and production incidents
• Support billing, notifications, and integration-related flows
• Write tests and support CI/CD quality checks

Technical skills

• 3 years of experience 
• Strong commercial experience with TypeScript and Node.js
• Good PostgreSQL and SQL skills
• Production experience with React and Next.js
• Experience with data-heavy systems, reporting logic, or data transformation
• Comfortable working across frontend, backend, and database layers
• Experience writing and maintaining tests
• Experience with AI coding tools, e.g. Claude Code, Codex
• Attention to data correctness and business logic
• English B1+

Would be a plus

• Supabase experience
• ETL / data pipeline experience
• BullMQ / Redis experience
• Experience with POS, restaurant, accounting, fintech, or operational analytics domains

Work format & perks

• Remote-friendly; optional office in Kyiv or Lviv
• The client is US-based, so partial overlap with US hours (e.g. 11:00–20:00 Kyiv time) is a plus
• 20 paid vacation days + 10 paid sick days
• Medical insurance offered after 3 months of employment
• Corporate English classes (group format + speaking club)

Hiring process

Recruiter interview → Technical interview → Offer

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.
At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes.

Now, together with our CS Lead Dmytro Naumov we’re looking for a Support Automation Specialist to join our remote team behind our Yogio app (B2C).

It’s a role for a person who will take on the responsibility of automating the processes and communicating with users to ensure top-tier client support, with no night shifts and AI-support 24/7.

Why us:

— Mission that matters: we help people feel better and get healthier through motivation mechanics and a deeply personalized experience;

— Our programs are built by certified experts, and got strong love from users: 4.7/5 on Trustpilot;

— An AI Coach companion for users — modern product, and typically more meaningful conversations;

— We use AI to automate repetitive work so the team can focus on interesting, high-impact problems;

— Flat hierarchy and a data-first culture — decisions are made based on what users do, not opinions;

— No bureaucracy culture and high trust;

— A chance to fast-track your career with the potential to grow into a Manager role as the team scales.

What you will do:
— Create and optimize automations, templates, macros, and support workflows to reduce manual work;

— Identify repetitive issues and support bottlenecks, turning them into scalable process improvements;

— Use AI-powered support tools to improve response speed while applying human judgment where needed;

— Be on the frontline with users across email, chat, and social channels, providing thoughtful and human support aligned with our tone of voice;

— Handle billing, subscription, and account-related requests with empathy, clarity, and policy awareness;

— Escalate bugs and technical issues clearly and structurally for fast resolution by product and tech teams;

— Maintain accurate ticket tagging and documentation to surface trends and support data-driven decisions;

— Collaborate with cross-functional teams to improve support operations, tooling, and user experience.

What we’re looking for:

— 2+ years of experience in Customer Support, CX, or Support Operations within B2C subscription-based products;

— Experience handling billing and technical requests;

— Strong Zendesk expertise, including workflows, automations, triggers, and macros;

— Experience building support automations (chatbots, self-service flows, AI-powered workflows);

— Experience testing and optimizing support workflows and automation logic;

— Solid understanding of APIs, integrations, and JSON;

— Confidence working across web and mobile environments (iOS / Android / desktop);

— Strong written English (B2+) with clear, user-friendly communication;

— A proactive, detail-oriented mindset with a focus on process improvement;

— Basic Python, JavaScript, or SQL will be a strong plus.

What’s the schedule & setup:

— Mainly email-based support (no night shifts);

— UA time zone compatibility is preferred;

— Remote-first team, async-friendly setup 40–45 hours/week.

What we offer:

— Basic benefits package, including paid vacation, sick leave, and more;

— Personal and professional support, with advocacy available when you need a hand;

— Access to a curated corporate library filled with resources to fuel your continuous learning and development.

We believe work should have meaning. At Promin, you won’t be building “just another app.” You’ll make something that matters — with people who genuinely care.

Sounds like you? Let’s talk. Send over your CV and let’s explore what we can build together.

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time. 
In addition to technical expertise, we value strong communication, autonomy, and a high level of business orientation. This role requires close collaboration with stakeholders, proactive requirement discovery, and the ability to work effectively in a fast-changing environment without waiting for fully documented inputs. 
To thrive in this role, we’re seeking candidates with 2–3+ years of commercial engineering experience, hands-on experience building AI agent solutions, strong Python and/or TypeScript fundamentals, and the ability to design custom tool-using agent loops from scratch. Experience with agent frameworks, evaluation systems, and observability tooling will be a strong advantage. 

About the project : The project is focused on building production-grade AI agent capabilities for the U.S. healthcare domain. The engineer will work on agentic product features, legacy-system integrations, and supporting components such as scrapers and tool layers, helping automate complex workflows in an environment with significant real-world business impact. 

Requirements:  

• 2–3+ years of commercial engineering experience
• Ability to build a tool-using agent loop from scratch, including tool calling, structured outputs, stop reasons, parallel tool use, and error recovery
• Strong understanding of context engineering, including what to write, select, compress, and isolate
• Hands-on experience with modern agent frameworks or SDKs such as LangGraph, Claude Agent SDK, OpenAI Agents SDK, or Pydantic AI
• Working knowledge of Model Context Protocol (MCP)
• Experience building or extending evaluation harnesses, solid Python and/or TypeScript skills, and Upper-Intermediate English 

Responsibilities: 

• Design and implement agentic features end-to-end, from prototype to production.
• Build and maintain agent loops, tool layers, context management, persistence, sub-agent orchestration, observability, and safety hooks.
• Define quality standards for agent performance by creating golden datasets, writing evaluations, and setting up regression checks.
• Instrument agents with proper tracing and telemetry, and investigate production behavior using real execution traces.
• Work directly with client stakeholders to elicit and refine requirements, translate them into technical scope, and align on expected outcomes.
• Make pragmatic build-versus-import decisions when selecting frameworks, tools, and external components.
• Participate in architecture discussions and code reviews, contributing to scalable and production-ready engineering decisions.
• Move between projects and priorities as needed, taking ownership of delivery in a fast-changing environment with a high degree of autonomy. 

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule. 

Hiring process: HR interview + tech specialists   

We're Rist Labs — a cofounding studio building ethical, AI-powered B2C products that matter.

We partner with sharp founders and top talent to launch ventures that move fast, scale globally, and make a real impact.

We're looking for a Growth Marketing Lead to join Aligned — a subscription-based AI Coach trained on 1,000+ top books and expert insights, helping users achieve personal and professional goals faster with 24/7 coaching.

Who we’re looking for:

• 4+ years of user acquisition or growth manager experience in a product company

• Having management experience or being ready to lead a team

• Proven track record of scaling Meta ads with a budget of $1M+

• Experience with subscription-based products targeting Tier 1 markets

• Strong analytical skills with campaign measurement, data analysis, and A/B testing expertise

• Builder mindset; comfortable scaling from scratch

• Expertise in optimizing traffic based on CPL, CAC, LTV, ROAS, ROI metrics

• Experience in optimizing creatives at the campaign setup level and using creative factory insights to drive scalable marketing performance

• Proven track record in scaling user acquisition for new products from 0 to 1, from idea validation to scalable growth

• English — upper-intermediate level or higher

• Practical experience with Amplitude or Looker

• Experience with TikTok, ASA, and Google

• Familiarity with automation tools (Revealbot, Airtable, n8n)

You’ll be working on:

• Start hands-on: audit the full acquisition setup, launch and manage Meta campaigns, and deliver a clear action plan with performance targets

• Optimize campaigns based on CAC, ROAS, LTV, and CR; monitor ad account and user journey metrics, adjusting based on insights

• Drive creative performance, contribute ideas, support the production of high-performing creatives, and apply creative factory insights at the campaign level

• Run growth experiments, improve existing UA flows, and prepare performance reports with key learnings and next steps

• Own product growth strategy and align it with business goals

• Lead, mentor, and grow the creative and user acquisition teams

• Build scalable growth processes, experimentation frameworks, and OKR cycles

• Own budget allocation, scaling roadmap, and identification of new channels and markets

• Drive cross-functional alignment with product, marketing, and analytics

Your manager: You’ll report directly to Bohdan Kit, CEO of Aligned. Bohdan is the product leader who personally built solutions for over 100 million users and generated nine-figure revenues on platforms like Amazon and WordPress. He actively shares his expertise and gives you full freedom to act

What we offer:

• Office/hybrid work format. Our Kyiv office is a hub for teams of all products

• Freedom to build. No micromanagement. No politics. No fluff

• Top-tier team. You’ll work with proven operators, product thinkers, and creatives

• Not one path. Yours. We support all kinds of growth: leadership, depth, and breadth, allowing you to choose how far and where to go

• Paid vacation + sick leave

Perks

• We benchmark salaries globally. We want you to feel valued, and paid like it

• English courses

• Apple gear, because we don’t believe in slow laptops or slow ambition

• Company-paid lunches (because hungry brains don’t build great stuff)

Recruitment process:

• Interview with recruiter (Google Meet) - 45 min

• Technical interview - 1,5 hours + Culture-fit interview - 1.5 hours - all in 1 day!