Jobs at Djinni
9622-
· 457 views · 147 applications · 3d
Manual QA engineer
Full Remote · Ukraine · 2 years of experience · B2 - Upper IntermediateWe’re looking for a detail-oriented Manual QA Engineer. You’ll be responsible for testing web and mobile applications for startups and SMBs across various industries. Your insights will ensure high product quality and great user experience from day one. ...We’re looking for a detail-oriented Manual QA Engineer.
You’ll be responsible for testing web and mobile applications for startups and SMBs across various industries. Your insights will ensure high product quality and great user experience from day one.What You’ll Do:
- Analyze requirements and create test plans, test cases, and checklists
- Perform manual functional, regression, and UI testing of web/mobile apps
- Report and track bugs clearly and consistently
- Work closely with developers, designers, and PMs to ensure smooth releases
- Verify bug fixes and conduct smoke testing before delivery
- Contribute to product improvements from a QA perspective
What We Expect:
- 1+ years of manual QA experience
- Strong knowledge of QA methodologies and bug reporting tools (Jira, TestRail, etc.)
- Attention to detail and structured thinking
- Experience testing REST APIs, web and mobile apps
- Understanding of SDLC and Agile/Scrum processes
- Basic understanding of HTML/CSS, browser dev tools
- Strong communication skills and ability to work in a team
- English B1-B2
Nice to Have:
- Experience with automation tools (Postman, Selenium, etc.)
Experience in working with outsourcing or startup teams
What We Offer:
- Flexible schedule and remote-first environment
- Friendly and proactive team culture
- Projects with real impact for international clients
- Opportunity to grow with support from the team
- Paid vacations and sick leaves
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· 139 views · 39 applications · 22d
Product Designer
Full Remote · Ukraine · 3 years of experience · B2 - Upper IntermediateWe're seeking an experienced Product Designer to join Finesquare and develop digital products from the ground up. You'll be: Create end-to-end product design: from discovery to final handoff Conduct UX research, user testing, and data-driven...We're seeking an experienced Product Designer to join Finesquare and develop digital products from the ground up.
You'll be:
- Create end-to-end product design: from discovery to final handoff
- Conduct UX research, user testing, and data-driven iterations
- Develop wireframes, user flows, and interactive prototypes
- Contribute to and maintain our design system and UI kit
- Ensure consistency across touchpoints (desktop, mobile, email)
- Present and defend design decisions with a clear rationale
You need:
- 3+ years of experience as a Product UX/UI Designer (Web & Mobile)
- Strong portfolio
- Proficiency in Figma
- Proactive, organized, and comfortable working remotely in a fast-paced environment
- English
We Offer:
- Competitive salary and remote flexibility
- Part-time involvement
- Collaborative team culture
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· 96 views · 21 applications · 22d
Brand Designer
Full Remote · Ukraine · 3 years of experience · B2 - Upper IntermediateWe're seeking an experienced Brand Designer to join Finesquare and develop digital products from the ground up. You'll be: Create brand identities from the ground up — including logos, typography, color palettes, brand guidelines, and visual...We're seeking an experienced Brand Designer to join Finesquare and develop digital products from the ground up.
You'll be:
- Create brand identities from the ground up — including logos, typography, color palettes, brand guidelines, and visual systems
- Design key brand assets like pitch decks, social media kits, and landing pages
- Collaborate with early-stage founders and our creative team to define a brand’s visual direction
You need:
- 3+ years of experience as a Brand Designer
- Strong portfolio
- Proactive, organized, and comfortable working remotely in a fast-paced environment
- English
We Offer:
- Competitive salary and remote flexibility
- Part-time involvement
- Collaborative team culture
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· 71 views · 18 applications · 2d
Product Manager (Launch)
Countries of Europe or Ukraine · Product · 4 years of experience · B2 - Upper IntermediateAt Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We fuel the builders — those shaping the digital economy, by providing the financial infrastructure they deserve. Solidgate is part of...At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We fuel the builders — those shaping the digital economy, by providing the financial infrastructure they deserve.
Solidgate is part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.
We’re on an ambitious journey to become the #1 payments orchestration platform in the world, and seeking a Product Manager for the Launch team to boost our product-led growth.
Forget the usual buzzwords: no endless discovery sessions and hours-long blocker discussions. Our Product Managers don’t just shuffle Jira tickets, they drive real outcomes: shipping features that matter, scaling products that move the needle, and just getting things done.
The Launch team owns the following components:
- Company Website — communicating the product’s value proposition and driving acquisition;
- Product Onboarding — account creation, setup, and configuration;
- Business Onboarding — completing the questionnaire to connect payment infrastructure;
Documentation — supporting merchants during integration with our product.
You’ll be responsible for:
- Execution — delivering projects that move the product forward and achieving set goals;
- Discovery — identifying new growth opportunities, structuring ideas, and conducting research;
Planning & Prioritization — planning and prioritizing the initiatives owned by the team.
You’re a great fit if you have:
- 3+ years of commercial experience as a Product Manager;
- Proven experience in building IT products;
- Experience in team management;
- Strong ability to prioritize tasks based on business goals;
- Excellent leadership, organizational, and problem-solving skills;
- Experience in building interfaces and collaborating with design teams;
- Experience working with analytics and optimizing metrics;
Hands-on experience with analytical tools (Google Analytics, BI, HotJar, Clario).
Why Join Solidgate?
High-impact role. You’re not inheriting a perfect system — you’re building one.
Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered.
Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.
Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers. We’re also early adopters of cutting-edge fraud and chargeback prevention technologies from the Schemes.
Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.📩 Ready to become a part of the team? Then, cast aside all doubts and click “apply”
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· 118 views · 22 applications · 13h
PSP spesialist
Full Remote · Ukraine · Product · 1 year of experience · B1 - IntermediateJob description: Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via...Job description:
Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/skype.
Requirements:
• Verbal and written communication skills in English, B1-B2;
• Proven experience in economic sphere will be a plus;
• Proven experience with payment systems will be a plus;
• Experience of work in bank will be a plus;
• High organizational skill & attention to detail to ensure all specifications are met;
• Ability to manage a number of tasks simultaneously;
• Independent in day-to-day job;
Basic salary 750 EUR
Payment will be on crypto currency wallet.
Shifts - Monday - Friday: 9 hours during 7AM - 9PM
Weekends - 150%
Holidays - 150%
Vacation - unpaid
Location: Ukraine
Equipment: Yes
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· 18 views · 1 application · 6h
Paid Social Specialist
Full Remote · Countries of Europe or Ukraine · Product · 5 years of experience · B2 - Upper IntermediateWe’re looking for a hands-on Paid Social Specialist with solid experience launching and running campaigns on Meta (Facebook & Instagram), Pinterest, Snapchat, TikTok, and X Ads. In this role, you’ll be responsible for setting up and managing campaigns, ad...We’re looking for a hands-on Paid Social Specialist with solid experience launching and running campaigns on Meta (Facebook & Instagram), Pinterest, Snapchat, TikTok, and X Ads. In this role, you’ll be responsible for setting up and managing campaigns, ad sets, and creatives based on the company’s strategy and media plans, using both in-platform reporting data and our in-house analytics reports. If you bring ideas or suggestions to the table, that’s always a welcome bonus. You’ll be part of a collaborative marketing team, executing and optimizing paid social campaigns to drive performance and meet KPIs across platforms.
This role requires practical platform knowledge, attention to detail, understanding of how platforms’ algorithms work, and the ability to follow a structure while executing flawlessly.
Skills & Experience:
- 5+ years of experience in Paid Social advertising (5+ years with Meta Ads, 2+ years of experience with Pinterest, Snapchat, TikTok, and X Ads).
- 3+ years in managing ads for DTC eCommerce.
- Able to execute a Paid Social strategy based on the company’s goals and strategy.
- Knows how to set up and manage campaigns on all levels (campaign, ad set, ad).
- Understands how Paid Social platforms’ algorithms work.
- Has experience launching LAL, catalog, remarketing, and retention campaigns with various targeting settings and objectives.
- Can master Meta Ads Reporting & read Google Sheets pivot reports to analyze advertising efficiency and make optimization & scaling decisions.
- Knows how various attribution models work, and their pros & cons.
- Analytical mindset (able to make decisions based on data and interpret the numbers, knows how to use the main KPIs and how they are calculated: CPM, CPC, CTR, conversion rate, CPO, CAC, AOV, ROAS, etc.
- Able to onboard fast to get an understanding of the business and products, and to advertise our products in the best way.
- Able to define the scope of work to be done based on the company’s vision, goals & priorities..
- Able to iterate fast to test hypotheses within reasonable time frames and prove results with data.
- Advanced/fluent in English: excellent written & verbal communication skills.
- Self-motivated with an enthusiasm for the DTC & Advertising industries.
- Critical thinking, goal-oriented, with a positive attitude, and high energy.
- Ability to follow directions and deliver high-quality work with attention to detail.
Responsibilities:
- Manage & constantly optimize ad campaigns on Meta, Pinterest, Snapchat, TikTok, and X.
- Execute a Paid Social strategy and day-to-day tasks.
- Implement, monitor, and optimize campaigns based on performance data.
- Prepare and launch advertising campaigns.
- Scaling campaigns to increase market coverage.
- Monitoring, analysis, and optimization of the effectiveness of advertising campaigns, and implementation of new ideas.
- Request & approval of advertising assets with other team members & stakeholders (Designer, Creative Writer, etc.).
- Work with data analysis and reporting.
- Keeping up-to-date with the latest Paid Social trends and algorithm changes.
We offer:
- Decent financial reward.
- Remote work.
- Work in a young, friendly team with interesting tasks.
- An environment in which you will continuously develop and reach new heights.
- Opportunity for career and professional growth.
- Paid vacation, holidays, and sick leaves.
- English classes compensation.
- Schedule 5/2, flexible.
ArtPix 3D is looking for a Middle/Senior Paid Social Specialist. We’re looking for people truly passionate about what they are doing, people who are constantly learning new ways to optimize the process and stay on top of changes in the industry.
ArtPix 3D merges digital technology and quality craftsmanship to create detailed 2D or 3D laser engravings inside long-lasting crystal keepsakes, as well as other Personalized Photo Keepsakes.
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· 26 views · 3 applications · 8d
Finance Business Partner
Office Work · Ukraine (Kyiv) · Product · 5 years of experience · B2 - Upper IntermediateThe Finance Business Partner is responsible for both strategic and operational financial management of a designated business unit. This role plays a key part in driving profitability, ensuring financial discipline, and supporting sustainable growth...The Finance Business Partner is responsible for both strategic and operational financial management of a designated business unit. This role plays a key part in driving profitability, ensuring financial discipline, and supporting sustainable growth through data-driven decision-making.
- Key Responsibilities:
Develop strategic financial plans and operational budgets for the business unit - Monitor budget execution and perform financial analysis of actual results, preparing internal management reports
- Plan and manage cash flow for the business unit
- Optimize working capital and liquidity
- Collaborate with the centralized finance team to build and maintain management accounting systems
- Contribute to the implementation of new financial processes, initiatives, and control systems
- Requirements:
Minimum 5 years of experience as a Finance Manager, Deputy CFO, or CFO in a large company - Building financial models and assessing investment plans
- Establishing management accounting systems
- Developing and implementing financial control frameworks
- Solid knowledge of accounting and tax regulations
- Hands-on experience with ERP systems (implementation experience is a plus)
- Strong analytical and strategic thinking
- High sense of ownership and accountability
Ability to operate effectively in a fast-paced and changing environment
- Key Responsibilities:
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· 93 views · 20 applications · 9d
Node.JS Developer
Full Remote · Countries of Europe or Ukraine · 4 years of experience · B2 - Upper IntermediateWe offer cooperation on an interesting project related to the education niche. We are looking for a Node.JS Developer for collaboration. Requirements: — 4+ years of experience in backend development using Node.js — Strong proficiency with MS SQL:...We offer cooperation on an interesting project related to the education niche. We are looking for a Node.JS Developer for collaboration.
Requirements:
— 4+ years of experience in backend development using Node.js
— Strong proficiency with MS SQL: writing complex queries, performance tuning
— Solid understanding of GitHub workflows
— General knowledge of AWS services (e.g., EC2, S3, RDS, Lambda)
— Experience with authentication protocols: SAML, OAuth2, IdP, token-based authentication
— Strong English proficiency (spoken and written)
— High level of communication skills and ability to work in a distributed teamResponsibilities:
— Develop and support backend services within a microservice architecture
— Implement and maintain secure authentication and authorization mechanisms
— Collaborate with DevOps and frontend teams to deliver high-quality features
— Write clean, efficient, and well-tested code
— Participate in technical discussions, code reviews, and architectural planningWe offer:
— Competitive salary
— Work with international products
— Work format - remote
— Salary, tied to the dollar exchange rate
— Career growth that you can influence by showing the right results, as we are constantly expanding
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· 16 views · 2 applications · 9d
Media Relations Specialist
Countries of Europe or Ukraine · Product · 2 years of experience · B2 - Upper IntermediateAbout us: PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their...About us:
PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.
At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values: ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.
About the Role:
We’re looking for a proactive and detail-oriented Media Outreach Specialist to join our team. In this role, you’ll work at the intersection of media, SEO, and digital communications while optimizing our outreach workflows, scaling distribution processes, and expanding our media partnerships globally.
This is a great opportunity for someone who understands the media landscape, has hands-on SEO experience, and enjoys working with data, tools, and automation to drive measurable impact.
Key Responsibilities:
- Streamlining and automating the process of collecting and managing media databases
- Identifying relevant web resources and researching them using key SEO metrics (DR, traffic, topical relevance)
- Building targeted contact lists and launching efficient outreach campaigns
- Optimizing communication workflows with publishers and media partners
- Scaling outreach efforts using automation tools
Monitoring campaign effectiveness and continuously improving performance
Requirements:
- Experience with Ahrefs or Serpstat;
- Familiarity with Screaming Frog or Netpeak Spider/Checker
- Understanding of technical and content audits (a plus)
- Experience with CMS platforms and AI tools
- Ability to analyze backlink profiles and competitor link strategies
- Proficiency in building contact databases and executing email campaigns
- English at B1+ level and strong writing skills
- Hands-on experience with Gmass, Snov, or similar email tools (a plus)
Confident use of Google Sheets, including formulas and text functions
We offer:
- Remote work possibilities
- Competitive compensation
- A collaborative international team with diverse backgrounds
- Clear growth paths and unique career opportunities
- Paid vacations
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· 76 views · 16 applications · 27d
Lead Generation Specialist / SDR
Full Remote · Ukraine · 0.5 years of experience · B2 - Upper IntermediateOmiSoft is a European tech company that builds smart, scalable software with a focus on AI, Web3, and blockchain. Since 2017, we’ve helped startups and enterprises launch 70+ projects across healthcare, fintech. Now, we’re looking for a Lead Generation...OmiSoft is a European tech company that builds smart, scalable software with a focus on AI, Web3, and blockchain. Since 2017, we’ve helped startups and enterprises launch 70+ projects across healthcare, fintech.
Now, we’re looking for a Lead Generation Specialist / SDR to help us grow our client base and boost sales. If you’re passionate about B2B tech sales, have a proactive mindset, and want to thrive in a fast-paced IT environment — we want to hear from you!
Upwork will be your main platform for outreach, so experience there is a big plus.What We’re Looking For:
- 6+ months of experience in lead generation, pre-sales, SDR, or a similar client outreach role in the IT sector
- Hands-on experience working with Upwork as a primary sales channel
- Solid understanding of B2B sales cycles and client acquisition strategies
- Familiarity with IT outsourcing models and service-based businesses
- Understanding of popular tech stacks and their frameworks and libraries (Node.js, React.js, WordPress, Python, Blockchain)
- Ability to identify client needs and offer tailored service solutions
- Confident in handling objections and driving conversations toward conversions
- Strong English skills (B2 level or higher)
Bonus Points:
- Experience with bidding automation platforms like Gigradar or similar tools
Key Responsibilities:
- Research and identify potential clients and business opportunities
- Set up intro calls, coordinate communication, and follow up consistently
- Collaborate closely with the Sales Managment and internal delivery teams
- Keep the CRM system up to date with accurate lead and deal information
- Help develop and execute outreach strategies to attract qualified leads
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· 346 views · 26 applications · 8d
Fullstack Node.js + Vue.js developer to $800
Full Remote · Ukraine · 1 year of experience · B2 - Upper IntermediateWe search for a «willing to learn» person who wants to learn and develop enterprise-level web applications/websites. Skills & Requirements: • You’ve got at least 1 year of experience in JavaScript • You’ve worked with some of the modern JavaScript...We search for a «willing to learn» person who wants to learn and develop enterprise-level web applications/websites.
Skills & Requirements:
• You’ve got at least 1 year of experience in JavaScript
• You’ve worked with some of the modern JavaScript frameworks — Vue.js
• You have experience with Node.js
• You have experience with PostgreSql
• You feel comfortable communicating in English
• You’re passionate about solving new problems
• You are always looking for the best solution
We are offering:
-Senior team;
-Regular review;
-Long-term employment;
-Challenging projects;
-Certifications;
Responsibilities:
-Code review.
-Functionality improvements to an existing solution
-Increasing system stability, testability, maintainability, and security
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· 129 views · 55 applications · 28d
Full-Stack Developer for the Steam Analytics Platform
Full Remote · Worldwide · 1.5 years of experience · B1 - IntermediateFull-Stack Developer for the Steam Analytics Platform We’re building Steam Analytics—a platform that collects and visualises data on Steam games. The system aggregates information from Steam and other public sources via APIs and web-scraping to show...Full-Stack Developer for the Steam Analytics Platform
We’re building Steam Analytics—a platform that collects and visualises data on Steam games. The system aggregates information from Steam and other public sources via APIs and web-scraping to show player activity, game performance over time, and comparative project analytics.
An MVP now runs on AWS with PostgreSQL, but we plan to simplify the infrastructure and migrate to Firebase for faster development and easier scaling.
🛠 Current tech stack:
Front-end: Next.js
Back-end: Nest.js
Database & MVP infrastructure: PostgreSQL + AWS
Planned infrastructure: Firebase (Firestore, Auth, Hosting)
Data processing: custom parsers, cron jobs
📌 Key responsibilities:
- Optimise the back-end and data schema
- Migrate the infrastructure to Firebase
Work with large, frequently updated data sets
Example: continuously collect and store historical data for thousands of game titles at intervals from 15 minutes to 24 hours
- Extend both front-end and back-end functionality
- Prepare the platform for authentication and subscription-based monetisation
- Ensure reliable production deployment (security, scalability, monitoring)
Future task: integrate social-media APIs (e.g. Reddit, X/Twitter) to broaden analytics
✅ Requirements:
- Experience handling large data volumes
- Deep knowledge of database optimisation and back-end performance tuning
- Hands-on experience with Firebase
- Proven track record of shipping projects to production
- Self-driven, proactive, and able to make independent technical decisions
💼 What We Offer:
- Remote work
- Competitive salary
- Chance to be part of a project that’s both engaging and useful
- 2 weeks of paid vacation per year
3 paid sick days per month
Can’t wait to hear from you — let’s build something great together!
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· 48 views · 3 applications · 12d
CRM Manager
Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · B1 - IntermediateJob Description We are looking for a Middle CRM Manager to join our team. Your main responsibilities will be: Setting up promotions in the CRM system; Collecting data on the results of completed promotions; Evaluating the effectiveness of promotions and...Job Description
We are looking for a Middle CRM Manager to join our team. Your main responsibilities will be:
- Setting up promotions in the CRM system;
- Collecting data on the results of completed promotions;
- Evaluating the effectiveness of promotions and suggesting improvements;
- Creating layouts for promotional emails, SMS, and messages;
- Communicating with clients through various channels to inform them about new promotions and bonuses;
- Developing new promotions and bonus programs to attract and retain clients;
- Collaborating with the team to analyze customer needs and market trends;
- Participating in the implementation of changes to improve customer satisfaction;
- Assigning tasks to the copywriting team;
- Supporting the technical team in resolving promotion-related issues.
Nice to have skills:- Experience in the gambling industry.
Qualifications
- At least 1.5 years of experience in a similar role;
- Experience in developing new bonus strategies;
- Strong attention to detail and diligence;
- Analytical skills and the ability to work with data;
- Creativity and the ability to generate new ideas;
- Proficiency in English (B1 level or higher).
Additional Information- We offer:
Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance; - Vacation: 20 working days;
- Paid sick leave;
- Learning Coverage;
- Team Building programs;
- Mental Health Programs;
- Sport coverage;
- Medical insurance, dental coverage.
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· 150 views · 24 applications · 1d
Marketing Specialist
Ukraine · 2 years of experience · B1 - IntermediateAt Solus Group, we don’t just support the Web3 industry — we help define it. Now we’re looking for a Mid/Senior Marketing Manager who’s ready to build, execute, and scale full-stack marketing strategies — and who’s not afraid to take ownership and...At Solus Group, we don’t just support the Web3 industry — we help define it.
Now we’re looking for a Mid/Senior Marketing Manager who’s ready to build, execute, and scale full-stack marketing strategies — and who’s not afraid to take ownership and lead.This role isn’t about ticking tasks off a list. It’s about impact. You'll work across brand, content, and performance — and grow into a strategic leader in a company where ideas actually turn into action.
This is an opportunity to step into a strategic marketing role with space to grow into Head of Marketing or even CMO.Key requirements:
- 2+ years of commercial experience in performance marketing
- Strong understanding of the Web3/crypto ecosystem (or hands-on experience)
- Experience building and launching multichannel marketing strategies with clear tracking and analytics
- Confident working cross-functionally with designers, writers, SEO & devs
- Familiar with tools like Ahrefs, Google Analytics, Notion, Asana, Pipedrive
Will be a plus:
- Basic understanding of SEO and web development (you know how websites are structured, even if you’re not coding them)
- Experience in both content and brand marketing
- English level B2+
What will be your responsibilities?
- Develop and implement marketing & PR strategies across performance, content, and SMM
- Launch and optimize lead generation campaigns
- Set up KPIs, build analytics dashboards, and track campaign performance
- Collaborate with designers, content creators, and SEO teams
- React fast to trends and build marketing reactions around them
- Handle both internal requests and client-facing marketing strategy when needed
What do we offer for your growth?
- Adaptive 24/7 schedule that allows you to sync your working hours with a team to ensure efficient communication
- Convenient office in the eye-pleasing, comfortable district of Lviv, well-developed infrastructure, and fine views. The area is easy to reach from any part of the city
- Competitive salary that depends on your experience and skills
- Salary review each quarter
- A friendly and cooperative team. We like to party, and we often organize company offsite. And we even have our own cook with Michelin reward (almost)
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· 153 views · 5 applications · 12d
Technical Support Specialist
Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · B2 - Upper IntermediateWarmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam...Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.
As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.
Job Overview
We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.
This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.
Key Responsibilities
- Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
- Guide customers through troubleshooting processes and provide step-by-step solutions.
- Conduct screen-sharing sessions when needed to resolve more complex technical issues.
- Maintain a high standard of written and verbal communication to ensure customer satisfaction.
- Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
- Keep thorough documentation of support interactions and contribute to the internal knowledge base.
- Assist in onboarding new customers, ensuring a smooth adoption of our platform.
- Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.
Requirements
✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.Work Schedule
- Full-time, remote.
- Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day.
- During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.
What We Offer
- Full-time remote role with a stable schedule.
- Competitive salary based on experience.
- 12 PTO days, 10 sick days, and public holiday recognition.
- Opportunity for professional growth in a fast-growing SaaS company.
- A collaborative and supportive team environment.