PRNEWS.IO

About us:
PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.
At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.

About the role:
The Customer Support Specialist plays a central role in delivering a high-quality client experience with the platform. 
You will be responsible for resolving client inquiries, supporting seamless client experience, and maintaining the highest standards of service across all touchpoints.
In this role, you will work closely with Sales and Marketing Teams to ensure that every client receives timely, accurate, and proactive support. You will help clients navigate the platform, troubleshoot issues, optimize processes, and contribute to stronger revenue outcomes.
This position offers full remote flexibility and the opportunity to grow within a fast-scaling, forward-thinking global organization.
 
    Key requirements:

• 1-2 years of Customer Support experience (in online advertising or digital services)
• Experience in international Sales is a plus!
• Strong communication skills to work comfortably with chats, calls and personalized email correspondence
• Proficiency in business English at a high level, both spoken and written - and knowledge of other languages is welcomed
• Positive attitude and flexibility to change (driven by our growth in different geographic markets)

• Sincere curiosity to learn new trends

   

  Main responsibilities:

• Support clients in achieving the best possible results using the platform.
• Provide quick and accurate responses to clients' inquiries.
• Meet or exceed key performance indicators (KPIs).
• Maintain accurate and up-to-date FAQ knowledge base to make sure all repeating questions are addressed in the FAQ articles.
• Collaborate closely with Sales and Marketing team members to enhance results and share pain points and scale best practices.
  
  We offer:
• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment
   

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

About the company

Our Media Department is focused on building and expanding a global network of digital media partners. By joining our platform, publishers can monetize their websites, while brands gain access to high-quality platforms for publishing advertising and PR content to increase awareness and grow their business.

Today, we connect advertisers with over 100,000 media websites worldwide. Our mission is to continuously expand our partner network, ensure competitive cooperation terms, and maintain a high level of service.

We are currently looking for a Media Acquisition Specialist who will help scale our partner network and strengthen the company’s presence in global markets.

Key Requirements:

• 2+ years of experience in digital marketing, advertising, media, or PR
• English level: Upper-Intermediate+ (strong spoken and written English for negotiations, calls, and daily communication with international partners)
• Experience in outreach, link building, lead generation, partnerships, or sales is a plus
• Basic understanding of SEO (links, website metrics, domain quality)
• Experience with tools such as Ahrefs, Similarweb, Semrush, or similar is a plus
• Proficiency in Excel / Google Sheets (knowledge of formulas is a plus)
• Experience working with CRM systems is a plus
• Interest and experience in AI and low-code tools for scripting, implementing solutions in workflows, and process automation
•  

Responsibilities:

• Sourcing and attracting new media partners worldwide
• Expanding the media inventory on the platform across different GEOs, topics, and languages
• Personalized communication with publishers via email, LinkedIn, messengers, and calls
• Conducting negotiations and agreeing on favorable partnership terms
• Maintaining up-to-date commercial conditions and partner database
• Working with large datasets: website lists, segmentation, and filtering
• Preparing and launching outreach campaigns / cold email sequences
• Handling inbound responses and supporting new partners through the onboarding process
• Creating media profiles and maintaining a high-quality catalog
• Preparing reports and analyzing personal performance
• Collaborating with Sales and Media Success teams to ensure high-quality client service

We offer:

• Opportunity to gain strong international experience in digital media / PR / partnerships
• Daily communication with partners worldwide
• Career growth opportunities in a fast-growing global company
• Modern tools and innovative work environment
• Competitive compensation
• Supportive and ambitious team