PRNEWS.IO

About PRNEWS.IO

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.

What You'll Do

• Source and acquire new media partners worldwide.
• Build and maintain long-term relationships with publishers through negotiations and ongoing communication.
• Expand our media network across different regions, industries, and languages.
• Launch and manage outreach campaigns via email, LinkedIn, and messaging platforms.
• Analyze websites using SEO metrics and quality indicators.
• Keep the partner database and commercial terms accurate and up to date.

• Analyze results, prepare reports, and collaborate with the Sales and Media Success teams to continuously improve processes.

   

What We're Looking For

• 2+ years of experience in Digital Marketing, PR, Media, Advertising, or Partnership Management.
• Upper-Intermediate (B2) English with strong written and spoken communication skills for daily interactions and negotiations.
• Experience in outreach, link building, lead generation, partnerships, or sales is a plus.
• Basic understanding of SEO fundamentals and website quality metrics.
• Experience with Ahrefs, Semrush, Similarweb, or similar SEO tools.
• Strong proficiency in Excel / Google Sheets.
• Experience with CRM systems is a plus.

• Interest in AI, automation, and low-code tools for improving workflows and increasing process efficiency.

   

What We Offer

• Join an international team and work with media partners from around the world.
• The opportunity to make a real impact on product development and core business processes.
• The freedom to introduce new ideas and experiment with AI-powered solutions and automation.

• Professional growth, competitive compensation, and a modern, collaborative work environment.

   

  If you're excited about building international partnerships and leveraging SEO, AI, and automation to drive results, we'd love to hear from you! 

About us:
PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.
At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.

About the role:
The Customer Support Specialist plays a central role in delivering a high-quality client experience with the platform. 
You will be responsible for resolving client inquiries, supporting seamless client experience, and maintaining the highest standards of service across all touchpoints.
In this role, you will work closely with Sales and Marketing Teams to ensure that every client receives timely, accurate, and proactive support. You will help clients navigate the platform, troubleshoot issues, optimize processes, and contribute to stronger revenue outcomes.
This position offers full remote flexibility and the opportunity to grow within a fast-scaling, forward-thinking global organization.
 
    Key requirements:

• 1-2 years of Customer Support experience (in online advertising or digital services)
• Experience in international Sales is a plus!
• Strong communication skills to work comfortably with chats, calls and personalized email correspondence
• Proficiency in business English at a high level, both spoken and written - and knowledge of other languages is welcomed
• Positive attitude and flexibility to change (driven by our growth in different geographic markets)

• Sincere curiosity to learn new trends

   

  Main responsibilities:

• Support clients in achieving the best possible results using the platform.
• Provide quick and accurate responses to clients' inquiries.
• Meet or exceed key performance indicators (KPIs).
• Maintain accurate and up-to-date FAQ knowledge base to make sure all repeating questions are addressed in the FAQ articles.
• Collaborate closely with Sales and Marketing team members to enhance results and share pain points and scale best practices.
  
  We offer:
• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment