Jobs (Other)

We are looking for an Email Compliance Manager to own all communication, ticket management, and compliance coordination with ESPs across a large client portfolio.

You will be responsible for writing, submitting, and managing all interactions with ESP support, compliance, abuse, and deliverability teams. You will act as the strategic communication layer between internal teams and ESPs, ensuring every issue is resolved efficiently and professionally.

You must understand how ESP compliance teams think, how deliverability systems operate, and how to frame communication to achieve optimal outcomes while protecting client accounts.

WHAT WE ARE LOOKING FOR

Must-have

• 3+ years in ESP-side, compliance, deliverability, or direct ESP communications roles
• Strong understanding of ESP compliance systems, abuse handling, and deliverability mechanics
• Exceptional written English (near-native or native level) — writing is your core tool
• Proven ability to manage 30+ clients across different niches simultaneously
• Strong risk identification and problem anticipation skills
• High attention to detail (errors in ESP communication have real consequences)
• Comfortable working flexible hours and across US time zones when required
• Able to operate across all niches without personal or moral restrictions

Nice to have

• Direct experience working inside an ESP (support, compliance, deliverability)
• Familiarity with major ESP internal processes and decision-making systems
• Experience coordinating cross-functional technical or compliance resolutions
• Background in email marketing or marketing operations

WHAT YOU WILL OWN

ESP & Compliance Ticket Management

• Own all ESP ticket submissions and lifecycle management across 30+ clients
• Track, prioritize, and manage all active tickets from open to resolution
• Ensure nothing is lost, delayed, or left without follow-up
• Maintain structured logs of all communications, statuses, and outcomes
• Prioritize tickets based on urgency, compliance risk, and business impact

ESP Communications & Written Strategy

• Write and send all communications to ESP support, compliance, and deliverability teams
• Handle responses to abuse complaints, compliance flags, warnings, and suspensions
• Adapt tone, framing, and strategy based on ESP, issue type, and client context
• Know when to escalate, push back, or concede to protect client accounts
• Ensure all communication is precise, professional, and strategically optimized

Risk & Compliance Management

• Identify deliverability and compliance risks before they escalate
• Understand downstream consequences of every ESP interaction
• Propose mitigation strategies to the Head of Project for high-risk situations
• Stay updated on ESP policy changes, compliance rules, and deliverability trends
• Anticipate issues before they become account-threatening problems

Internal Coordination

• Work closely with email marketers, project managers, and production teams
• Translate ESP requirements into clear internal action items
• Ensure required changes are implemented before responding back to ESPs
• Maintain clear stakeholder communication on all ticket statuses and outcomes
• Follow through until every issue is fully resolved

WHO FITS THIS ROLE

The ideal candidate has worked on the ESP side and understands exactly how compliance and support teams evaluate risk, requests, and sender behavior.

They are a strategic writer who understands that every word sent to an ESP affects outcomes. They can manage a large portfolio of clients without losing track of detail, risk, or urgency.

They are fast, precise, and highly detail-oriented. They think several steps ahead, identifying risks before they become incidents.

They are comfortable working across all niches and understand that this is a behind-the-scenes operational role, not a client-facing or visibility-driven position.

WHO WE ARE

We are a fast-growing operation managing email marketing and deliverability across 30+ clients in multiple niches. We handle all ESP communications and compliance processes on behalf of our clients entirely behind the scenes. The role acts as the final point of contact with email service providers (ESPs), where precision, strategy, and speed directly impact client deliverability and account safety.

This is a high-volume, high-stakes environment. A missed ticket or poorly framed response can result in account restrictions or permanent suspension.

You will report directly to the Head of Project and work closely with internal teams to ensure all ESP issues are resolved end-to-end.

Flexible availability is required. ESP compliance issues do not follow business hours.

CRM Manager (Smartico)

We are an international iGaming company with 3+ years of experience and a team of 1,300+ professionals. Our portfolio includes 10+ successful projects operating across Tier 1–3 markets.

We value expertise, innovation, and ownership, creating an environment where talented professionals can grow, take initiative, and make a real impact.

We are looking for a CRM Automation Manager with strong hands-on experience in Smartico to join our team.

In this role, you will be responsible for building, maintaining, and optimizing CRM automations, customer journeys, and player communications. We are looking for someone who enjoys working directly with CRM tools, automation logic, and data, and is ready to take ownership of CRM performance.

Responsibilities

• Build, configure, and maintain CRM automations in Smartico.
• Design and optimize customer journeys, trigger campaigns, and lifecycle communications.
• Configure audience segmentation, triggers, and automation logic.
• Create, launch, and optimize Email, Push, Inbox, Pop-up, and other CRM campaigns.
• Develop and adapt email templates using HTML/CSS.
• Test CRM campaigns before launch, ensuring correct content, personalization, segmentation, links, and automation logic.
• Monitor CRM automations, troubleshoot issues, and ensure stable operation of customer journeys.
• Analyze campaign performance (Open Rate, CTR, CTOR, Conversion Rate, etc.) and continuously optimize results.
• Conduct A/B tests for subject lines, content, timing, and communication strategies.
• Identify opportunities to improve customer engagement, retention, and lifecycle performance.
• Collaborate closely with Product, Analytics, Design, and Development teams.

• Maintain CRM documentation, templates, and automation structure.

   

Requirements

• Hands-on experience with Smartico CRM.
• Experience building and maintaining CRM automations independently.
• Strong understanding of customer lifecycle, CRM funnels, and trigger-based communications.
• Practical experience with Email, Push, Inbox, Pop-up, and other CRM channels.
• Strong knowledge of audience segmentation and behavioral targeting.
• Understanding of key CRM metrics, including Open Rate, CTR, CTOR, Conversion Rate, and the ability to identify optimization opportunities.
• Experience conducting A/B testing and analyzing results.
• Good knowledge of HTML/CSS for email template customization.
• Strong analytical thinking, attention to detail, and problem-solving skills.
• Proactive mindset with the ability to work independently.

• Experience in iGaming will be a strong advantage.

   

Nice to Have

• Experience with gamification, loyalty programs, and bonus mechanics.
• Knowledge of SQL or BI tools.

• Experience working in Agile teams.

   

Why Join Us

• Fully remote work format (Mon–Fri, 10:00–19:00 UTC+2).
• Competitive salary package.
• Paid vacation, sick leave, and Birthday Day Off.
• Professional growth opportunities and knowledge-sharing culture.
• Fast decision-making processes and minimal bureaucracy.
• Dynamic environment with ambitious goals and international projects.

If this opportunity sounds like a good fit, we’d love to hear from you — send us your resume and let’s talk.
 

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

Why is it yours?

PwC SDC Lviv is not just a job. This is an opportunity:

• To really feel what it is like to work in an international company.
• Learn practical skills that will be relevant in a constantly changing world.
• To be part of a team that values your ideas and supports your growth.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

What awaits you?

Drive Lean and continuous improvement projects for PwC internal operations and client-related processes, delivering measurable gains in efficiency, quality, and cost. Act as a subject‑matter expert within Operations / Process Excellence projects.

Key Responsibilities:

• Design and deliver Lean transformation projects (finance, accounting, payroll, tax services, legal, administrative services etc.).
• Conduct process analysis and value stream mapping; identify improvement opportunities and quantify impact.
• Lead Kaizen events, workshops, and implementation sprints.
• Develop and track Lean/CI KPIs and benefits (cost, quality, time, productivity).
• Prepare and deliver presentations, reports, and recommendations in English.
• Coach teams in Lean/ Kaizen tools and mindsets; support change management and adoption.

• Lead and manage project teams (2–6 people), delegate tasks and responsibilities, set expectations and deadlines, review outputs, and coach junior team members in Lean and consulting skills.

   

Requirements:

• 3+ years hands-on Lean/Continuous Improvement experience with proven, measurable project results.
• Strong knowledge of Lean tools: 5S, Kaizen, Kanban, Value Stream Map, Standard Work, problem solving (5 Why, Ishikawa/fishbone, root cause analysis) etc.
• Experience managing cross-functional stakeholders and driving change without direct authority.
• Strong analytical and quantitative skills; confident with data and business cases.
• Excellent communication and presentation skills in English (B2+), comfortable with senior stakeholders.
• Advanced PowerPoint and Excel; experience with process mapping tools (e.g., Visio) preferred.
   

Certifications

• Lean / Six Sigma certification (Green Belt/ Black Belt) is mandatory.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

🚀 About the Company:

We are a Ukrainian e-commerce company with 10+ years of stable international presence.

We specialize in Private Label Amazon FBA, building and scaling a portfolio of high-quality brands across the USA, Canada, and Europe. Our main focus is sports & outdoor apparel, where we are recognized as a market leader.

Today, we are a team of 50 talented Ukrainian professionals, working together to deliver quality, efficiency, and global scale.

This is not a startup — we are a mature, stable business with established processes and strong growth ambitions.
 

🎯 What You’ll Own:

We’re looking for a hands-on operations leader who will take full ownership of operational excellence and business scalability. In this role, you will:

• Build and optimize end-to-end supply chain processes
• Drive efficiency across inventory, logistics, and operations
• Scale the business through smart resource allocation and process improvements
• Identify and mitigate operational and supply chain risks
• Implement systems and automation to support growth
• Ensure smooth, predictable, and cost-effective operations at scale
   

We are looking for a leader, not a coordinator — someone ready to take responsibility and deliver results.
 

💼 Key Responsibilities:

✅Supply Chain & Operations Management:

• Oversee the full supply chain cycle: from sourcing to product delivery to warehouses
• Optimize logistics, transportation costs, and delivery timelines
• Implement automation tools (ERP systems, analytics tools, etc.)
• Identify and mitigate risks within the supply chain
   

✅Product Research & Sourcing:

• Conduct product and market research (Amazon trends, competitors, customer insights)
• Identify, evaluate, and onboard suppliers (cost, quality, reliability)
• Diversify supplier base to reduce dependency risks
• Coordinate new product launches
   

✅Forecasting & Inventory Management:

• Develop and maintain demand forecasting models
• Manage inventory across FBA and external warehouses
• Prevent stockouts and overstock situations
• Participate in S&OP processes
   

✅Replenishment & Logistics:

• Manage reorders based on forecasts and inventory levels
• Monitor order status and ensure timely delivery
• Optimize costs through supplier negotiations
   

✅Amazon Operations:

• Oversee restock planning and execution
• Manage removal orders (returns, liquidation, redistribution)
• Handle reimbursement processes (Amazon, warehouses, suppliers)
• Analyze and reduce operational losses
   

✅Leadership & Strategy:

• Lead and manage the operations team (hiring, training, performance management)
• Track and improve key operational KPIs
• Contribute to strategic planning and budgeting
• Collaborate cross-functionally with other departments
   

🔎Requirements:

• 4+ years experience in operations, supply chain, or e-commerce (Amazon experience is a strong plus)
• Experience managing teams and building processes
• Strong analytical skills, including demand forecasting
• Solid understanding of inventory management and logistics
• Experience working with international suppliers (China/global markets is a plus)
• Experience with process automation and ERP/analytics tools
• Ability to operate in complex environments and make data-driven decisions
• English level: Intermediate+ or higher Ukrainian or Russian fluency required
   

💰 What We Offer:

• Full-time, remote (9:00–18:00 GMT+3, Kyiv)
• Salary + performance bonuses
• Official employment, paid vacation and sick days
• Holiday and birthday bonuses
• Stable, growing business with international reach
   

🌟Ready to take full ownership of operations and drive real impact? Apply now and let’s build scalable systems together.

We are looking for a Senior Bank Partnership Specialist to own and grow relationships with banks and payment providers. This is a role for someone who is equally comfortable in a negotiation room and in a technical scoping call: you will lead commercial discussions with banks, drive the integration of their payment products into our platform, and work hand in hand with the partnerships and sales teams to turn those connections into real business value. If you understand how payment ecosystems work, enjoy building long-term institutional relationships, and like seeing a deal through from first contact to a live, revenue-generating integration, this role is for you.

Details

• Schedule: Full-time
• Location: Remote
• Start: ASAP
• Duration: Long-term
• English: Fluent

About the role

The Bank Partnership Specialist sits at the intersection of business development, payments, and sales. You will be the primary point of contact between our company and our banking and payment partners, responsible for sourcing new relationships, negotiating commercial and technical terms, and managing the full lifecycle of each partnership. A large part of the role is making payments actually work: coordinating the connection of banks and payment systems to our platform, aligning technical requirements between partners and our internal teams, and ensuring integrations launch smoothly and stay healthy. You will also partner closely with the sales department, equipping them with the payment capabilities, coverage, and partner context they need to win and retain customers. It is a high-ownership role with direct impact on revenue, payment coverage, and the company's standing with financial institutions.

You have

• 5+ years of experience in banking partnerships, payment provider relationships, fintech business development, or a closely related field
• A strong track record of negotiating and closing commercial agreements with banks, acquirers, or payment service providers
• Solid understanding of the payments ecosystem: card schemes, acquiring, payment gateways, settlement, PSPs, and related infrastructure
• Experience coordinating or managing payment integrations, including connecting banks or payment systems into a platform or product
• The ability to translate between commercial and technical stakeholders, and to scope integration requirements with partners and engineering teams
• Familiarity with payment regulation and compliance considerations (KYC/AML, PCI DSS, licensing) at a working level
• Experience collaborating with sales teams and enabling them with partner capabilities and go-to-market support
• Strong communication, relationship-management, and stakeholder-management skills
• A self-directed, ownership-driven approach, comfortable working independently in a fully remote setup
• Fluent English (written and spoken)

What to do

• Identify, approach, and build relationships with banks and payment providers that expand payment coverage and capabilities
• Lead commercial negotiations with banking partners, covering pricing, terms, and partnership structure through to signed agreement
• Manage the end-to-end onboarding of new partners, from initial contact to a live, production integration
• Coordinate payment integrations: align technical requirements between partners and internal engineering, and drive the connection of banks and payment systems into our platform
• Serve as the ongoing point of contact for partner banks, monitoring performance, resolving issues, and growing each relationship over time
• Work closely with the sales department, providing payment capabilities, partner context, and support for customer deals
• Collaborate with the partnerships team to align on strategy, priorities, and the partner pipeline
• Track partnership performance and integration health, and report on coverage, status, and opportunities to stakeholders
• Stay current on payment industry trends, regulation, and competitor activity to inform partnership strategy

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 350 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities

• Ensure compliance of mobile and web product content, as well as marketing materials, with applicable regulations and platform policies (Apple, Google, Meta, TikTok, etc.)
• Consult cross-functional teams on platform requirements, regulatory obligations, and compliance best practices
• Monitor updates in platform policies and regulatory frameworks, proactively adapting internal processes and workflows
• Develop internal compliance policies, checklists, guidelines, and educational materials
• Conduct compliance trainings and support knowledge-sharing initiatives across teams
• Protect the company’s intellectual property rights by identifying and reporting infringing content
• Perform ad hoc research related to compliance, platform policies, regulations, and industry trends
• Support the day-to-day operations of the compliance department and collaborate closely with product, marketing, support, and legal teams

Requirements

• 1+ years of experience in legal, compliance, regulatory, or related areas and/or a degree in Law
• Advanced written and spoken English (B2+)
• Strong analytical and research skills
• Excitement in working with policies, regulations, and large volumes of information
• Excellent communication and presentation skills
• Basic understanding of intellectual property protection and enforcement processes
• Basic understanding of consumer protection principles and subscription-related regulations
• Proactive approach to problem-solving
• Self-starter, go-getter, and multitasker thriving in a fast-paced environment
• Systematic and detail-oriented mindset

Would be a plus 

• Previous experience working in tech, mobile apps, SaaS, or subscription-based products
• Experience in data protection and privacy compliance (GDPR, CCPA, etc.)
• Familiarity with app review and ad moderation processes, as well as platform moderation systems
• Understanding of advertising compliance and performance marketing ecosystems
• Experience creating internal documentation, workflows, and process improvements

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy, autonomous hub) and 50% compensation for coworking spaces worldwide to ensure everyone has a comfortable and inspiring workspace.
• Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Responsibilities

• AML Frameworks: Lead and maintain AML/CFT compliance frameworks across multiple jurisdictions.
• AML Policies & Procedures: Develop, review, and enhance AML-related policies and procedures, including KYC, CDD, EDD, sanctions screening, transaction monitoring, suspicious activity reporting, and financial crime prevention measures.
• Regulatory Monitoring: Monitor regulatory developments and provide practical legal guidance on AML, compliance, financial regulations, and crypto legislation.
• Risk Management: Assess legal and compliance risks and recommend appropriate mitigation measures to support business operations.
• Legal Advisory: Conduct legal research and advise internal stakeholders on legal and regulatory matters across the company's operating jurisdictions.
• Commercial Agreements: Draft, review, and negotiate commercial agreements governed by international law while ensuring regulatory compliance.
• Licensing Support: Support licensing and authorization processes for regulated financial and crypto businesses.
• Regulatory Relations: Collaborate with regulators, external legal counsel, and compliance partners, and assist during regulatory audits, inspections, and compliance reviews.
• Internal Documentation: Develop, update, and maintain internal legal and compliance documentation, including AML Policies, Privacy Policy, Cookie Policy, Terms of Service, NDAs, Provider Agreements, and other governance documents.
• Cross-Functional Collaboration: Partner with Product, Operations, Finance, Risk, and Business teams to ensure compliance requirements are embedded into business operations, internal processes, and new product launches.

Requirements

• Professional Background: 5+ years of experience in AML, Compliance, Financial Regulatory Law, or related legal practice within regulated financial environments.
• Domain: Hands-on experience within fintech, crypto, banking, payment institutions (PSP/EMI), VASP, or other regulated financial services sectors.
• AML Expertise: Practical experience designing, implementing, and maintaining AML frameworks and financial crime prevention programs.
• Regulatory Knowledge: Strong understanding of AML/CFT regulations, FATF Recommendations, risk-based approaches (RBA), and international AML standards.
• Jurisdictional Exposure: Experience working with regulatory frameworks across the EU, Canada, South Africa (RSA), LATAM, or other international jurisdictions.
• Regulatory Engagement: Experience supporting regulatory audits, inspections, licensing processes, and direct interaction with financial regulators.
• Language Proficiency: Upper-Intermediate (B2+) level of English or higher.
• Soft skills: Strong analytical thinking and sound decision-making abilities, excellent drafting and stakeholder management skills, and the ability to balance legal risk with business objectives.

Nice to Have

• Certifications: Certifications CAMS, ICA, CFCS, or similar AML certifications; 
• Licensing: Experience with VASP licensing or blockchain and crypto projects.

Conditions & Benefits

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
• Reliable conditions: Transparent terms, stable compensation, and consistent support;
• Room for ideas: We work in teams with full autonomy, empowered by our clients to take complete ownership of our projects.

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Manage content projects and the workout content production process for the mobile app
• Coordinate multiple projects simultaneously while effectively prioritizing tasks and meeting deadlines.
• Create clear and detailed briefs for cross-functional teams involved in content production.
• Facilitate smooth communication across stakeholders by coordinating timelines, assigning tasks, and resolving day-to-day challenges.
• Structure, organize, and visualize information using Google Sheets, Confluence, Jira, and Figma.
• Ensure the delivery of high-quality content that meets product and business standards.
   

About you:

• 2+ years of experience in content project management within a commercial company or a non-profit organization.
• Proven experience coordinating cross-functional teams and external contractors, including task management, brief creation, and deadline tracking.
• Strong systems thinking with the ability to optimize workflows, identify process improvements, and understand dependencies across projects.
• Excellent communication and organizational skills, with the ability to prioritize tasks, manage competing deadlines, and collaborate effectively with stakeholders.
• Ability to adapt quickly to changing priorities, thrive in a fast-paced, multitasking environment, and proactively solve problems.
• Upper-Intermediate (B2) English or higher, with strong written and verbal communication skills.
• Experience working with Google Sheets, Jira, and Confluence.
• Understanding of the health, fitness, and active lifestyle industry.
   

Would be a plus:

• Experience creating or managing content within the health and wellness industry (e.g., blogs, mobile apps, fitness clubs, or similar platforms).
• Experience working with product content for digital products or mobile applications.
• Experience working in large cross-functional teams.
• A personal interest in or passion for fitness, sports, or maintaining an active lifestyle.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.

📅 Your daily adventures include:

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
• Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
• Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
• Creating guides, communication standards, and best practices for working with VIP clients;
• Analyzing weak points in customer communication and suggesting practical improvements and solutions;
• Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
• Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
• Ensuring that communication standards align with the company’s premium service expectations and business goals;
• Tracking communication quality trends and identifying opportunities for process optimization and team development.

🧭 What makes you a great match:

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
• Strong understanding of premium customer service and personalized communication approaches;
• Ability to provide constructive, actionable, and well-structured feedback;
• Experience building onboarding, training, quality control, or team development processes;
• Excellent communication and interpersonal skills with high attention to detail;
• Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
• Ability to work independently and maintain high quality standards in a fast-paced environment;
• English level: B2+ (required);
• Fluent in Ukrainian;
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Наш клієнт, Jugabet — бренд і ігрова платформа, доступна для гравців у Латинській Америці. Завдяки сильному регіональному фокусу та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Координувати кросфункціональну роботу між командами Marketing, CRM, Product та іншими, забезпечуючи видимість пріоритетів і контроль за їх виконанням;
• Володіти ритмом зустрічей, включаючи планування сесій, ретроспектив, статус-апдейтів, ведення нотаток та контроль подальших дій;
• Покращувати процеси роботи з кількома брендами шляхом виявлення неефективностей, пропонування рішень і документування нових способів роботи;
• Підвищувати рівень використання Jira через налаштування робочих процесів, створення дашбордів і впровадження найкращих практик у командах;
• Автоматизувати рутинні завдання, такі як статус-звіти, оновлення презентацій, фолоу-апи, повторювані комунікації та дашборди, використовуючи AI та no-code інструменти;
• Співпрацювати із зовнішніми експертами та консультантами, перетворюючи їхні рекомендації на практичні рішення для щоденної роботи команд.

Досвід, який стане твоєю перевагою:

• 2–4 роки досвіду на позиції координатора, менеджера проєктів або операційного спеціаліста з роботою між кількома командами;
• Відмінні організаційні навички та здатність доводити справи до завершення — ви закриваєте всі відкриті питання;
• Впевнене володіння Jira та Confluence, комфортна робота з налаштуванням workflow і дашбордів;
• Комфортне використання AI-інструментів у щоденній роботі;
• Практичний досвід роботи щонайменше з одним no-code інструментом автоматизації.

Ми цінуємо:

• Допитливість: ви ставите уточнювальні запитання, щоб краще зрозуміти проблему, процес або робочий потік;
• Мислення людини, яка доводить справи до кінця: ви завершуєте розпочате, а незакриті питання вас турбують;
• Мислення людини, яка підтримує порядок: ви підтримуєте організованість не час від часу, а постійно. Документація, фолоу-апи та невеликі покращення не залишаються поза увагою;
• Увага до деталей: ви помічаєте невідповідності, відсутність відповідальних осіб і блокери, які інші можуть не побачити;
• Готовність ставити під сумнів: ви висловлюєте свою думку, якщо щось не має сенсу, роблячи це конструктивно та з повагою.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Coordinate cross-functional work across Marketing, CRM, Product, and other teams, ensuring priorities stay visible and on track;
• Own the meeting rhythm, including planning sessions, retrospectives, status updates, meeting notes, and follow-up actions;
• Improve multi-brand processes by identifying inefficiencies, proposing solutions, and documenting new ways of working;
• Enhance Jira adoption by configuring workflows, building dashboards, and driving best practices across teams;
• Automate routine work such as status reporting, presentation updates, follow-ups, repetitive communications, and dashboards using AI and no-code tools;
• Collaborate with external experts and consultants, translating their recommendations into practical solutions for day-to-day team operations.

Experience you’ll need to bring:

• 2–4 years in a coordinator, project, or operations role across multiple teams;
• Strong organizational and follow-through skills, you close loops;
• Solid Jira and Confluence user, comfortable configuring workflows and dashboards;
• Comfortable using AI tools in daily work;
• Hands-on with at least one no-code automation tool.

It’s a perfect match if you have those personal features:

• Curiosity: You ask clarifying questions to better understand a problem, process, or workflow;
• Finisher mindset: You see things through to completion; loose ends bother you;
• Maintainer mindset: You keep things organized over time, not just in bursts. Documentation, follow-ups, and small improvements don't get forgotten;
• Attention to detail: You notice inconsistencies, missing ownership, and blockers that others might overlook;
• Willingness to challenge: You speak up when something doesn't make sense, respectfully and constructively.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

About the role

Our customer is the European online car market, serving over 30 million monthly users and present in 18 countries. We are looking for a Senior CRM Manager to lead our CRM activities during a recruitment transition period. This is a hands-on yet strategic role: you will own the planning and execution of lifecycle campaigns across email, WhatsApp, and app push, while supporting a key infrastructure project — our migration from Salesforce Marketing Cloud to Iterable.

You will work closely with client stakeholders and the central CRM team to keep CRM operations running smoothly and ensure we continue to deliver on our core business objectives throughout the transition.

What you’ll do

•     Plan, build, and execute multi-channel CRM campaigns across email, WhatsApp, and app push.

•     Optimize customer journeys and lifecycle flows to improve engagement, retention, and conversion.

•     Define and manage audience segmentation to deliver relevant, well-targeted communications.

•     Monitor campaign and channel performance, report on KPIs, and translate insights into action.

•     Support the preparation and execution of the Salesforce Marketing Cloud to Iterable migration.

•     Partner with the client stakeholders and CRM team to ensure uninterrupted CRM operations.

•     Contribute strategically to the CRM roadmap and prioritization during the transition.

What you’ll bring

•     Proven senior-level(5+ years of work with CRM) experience in CRM, lifecycle, or retention marketing.

•     Hands-on expertise with Salesforce Marketing Cloud (campaign build, automation, journey design).

•     Experience across email, WhatsApp, and app push channels.

•     Strong skills in audience segmentation, customer journey optimization, and performance analysis.

•     A strategic mindset paired with the ability to execute independently.

•     Excellent stakeholder management across multiple teams.

•     English proficiency at B2 / C1 or higher.

Nice to have

•     Experience with Iterable or prior involvement in a CRM platform migration.

•     Background in automotive, marketplace, or e-commerce environments.

•     Familiarity with German-speaking markets.

•     Work with AI / AI agents

About us

We are building our CRM function from scratch within a fast-growing iGaming company. That’s why we are looking for a proactive CRM Manager to design player retention strategies, launch automated journeys, and set up a campaign calendar that drives engagement and growth. This is a hands-on role with a lot of freedom and the opportunity to shape how CRM works in our business.

Key Responsibilities:

• Develop and implement CRM strategies to retain and reactivate players (Email, SMS, Push, On-site, In-app).
• Segment the player base according to activity, behavior, and lifecycle (RFM analysis, VIP levels, LTV groups).
• Build automated communication flows (welcome journeys, reactivation, up-sell).
• Manage the CRM campaign calendar (promotions, tournaments, cashback, seasonal events).
• Analyze campaign performance (Open rate, CTR, CR, ARPU, ROMI) and prepare reports.
• Collaborate with Marketing, Product, and VIP teams to align CRM initiatives.

Requirements

• 2+ years of experience as a CRM / Retention Manager in iGaming.
• Strong understanding of player lifecycle and retention KPIs.
• Hands-on experience with CRM platforms (Smartico, Optimove, Emarsys, Braze, or similar).
• Solid knowledge of segmentation and automation workflows.
• English at Upper-Intermediate level (B2+) or higher. Additional languages (ES, DE, GR) are a plus.

How We Take Care of Our Team?

Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

We are building our CRM function from scratch within a fast-growing iGaming company. That’s why we are looking for a proactive CRM Manager to design player retention strategies, launch automated journeys, and set up a campaign calendar that drives engagement and growth. This is a hands-on role with a lot of freedom and the opportunity to shape how CRM works in our business.

Requirements:

• 1,5+ year of experience in CRM or email marketing within sportsbook / betting
• Strong understanding of sports betting products, markets, and player behaviour
• Experience working with Tier-1 and LATAM markets
• Experience in iGaming / betting industry
• Strong written communication skills
• Understanding of key metrics (ARPU, Retention Rate, Churn Rate)
• Understanding of CRM metrics (Open Rate, CTR, Delivery Rate, Spam Rate, Unsubscribe Rate, Domain Reputation)
• Experience running A/B tests
• Creative thinking and strong communication skills
• High attention to detail and ownership mindset
• Ability to work in a fast-paced environment
• English — Upper-Intermediate or higher

Responsibilities:

• Develop and execute CRM and retention strategies specifically for sportsbook products
• Launch campaigns focused on retention, reactivation, and cross-sell for sports bettors
• Analyse competitors’ sportsbook offers and adapt CRM mechanics accordingly
• Create and manage multi-channel campaigns (Email, SMS, Push) for sports events and promotions
• Set up triggers and automated flows based on player behaviour (bets, events, activity)
• Plan and execute CRM campaigns around key sports events, leagues, and tournaments
• Run A/B tests to optimise offers, messaging, and timing
• Monitor and improve campaign performance based on key CRM and sportsbook metrics
• Continuously optimise communications to increase engagement and betting activity
• Work closely with Design and Content teams to deliver effective campaign creatives

Collaborate with Product, Marketing, and Analytics teams

How We Take Care of Our Team?

Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

Join Sigma Software’s Stellar team — a dedicated business unit specializing in Advertising Technology solutions. Stellar is a vibrant community of 300+ experts who have been partnering with the world’s largest AdTech companies and innovative startups since 2008. We help our clients envision, build, and support cutting-edge advertising technology, from concept to thriving business.

We are building a Competence Center focused on deep domain expertise to become best-in-class specialists in the AdTech industry.

Job Description

• Collaborate closely with the Program Manager and Resource Manager to ensure smooth project delivery and optimal team performance
• Drive people management activities: monitor team spirit and motivation, conduct face-to-face meetings, act as a coach in people-related matters, support performance reviews, and work with career roadmaps
• Coordinate recruitment processes in alignment with business needs
• Prepare and maintain project documentation, including status reports, schedules, agendas, and meeting minutes
• Facilitate effective communication and collaboration among team members, stakeholders, and vendors
• Organize and coordinate meetings and workshops, prepare presentations, and document decisions and action items
• Participate in process improvement initiatives and contribute to the development of project management best practices

Qualifications

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities, with the capacity to multitask and prioritize effectively
• Ability to work independently with minimal supervision
• Strong analytical and problem-solving mindset
• Experience in people management, including recruitment and team development
• Collaborative approach and team-oriented mindset
• Positive attitude with a passion for continuous learning and improvement
• Upper-intermediate level of English or higher

Project Description

Our client is leading supplier of sports analytics to its clients. Using cutting edge Computer Vision and AI/ML technologies, the company provides outstanding real-time sports performance analysis. As an analyst you will be responsible for providing quality statistics for ice hockey games using client's proprietory tools.

Job Description

- Confident PC user (Windows)
- Basic English
- Extensive internet research skills
- Creative problem-solving and analysis skills
- Team player with good interpersonal and solution-oriented attitude
- Readiness to work in shifts (mandatory)
- Stress-resistance
- Ice Hockey knowledge is very beneficial, actual hockey playing skills are not required
- Video gaming experience also useful

Job Responsibilities

- Analyze ice-hockey games and record key events as they occur such as successful pass, penetration of offensive zone, faceoff win, etc. (40+ total event types)
- Check the quality of content and do an analysis of quality data
- Work on various data tools and generate information by doing online research
- Provide inputs/content with high quality
- Ability to identify and verify source authenticity
- Solve complex problems in time-bound and effective manner
- Ability to analyze data by doing secondary research