Jobs at Djinni

🏢 About Us & Grade.app

Grade.app (part of Megadev OÜ) is an all-in-one ERP and operational platform engineered specifically for IT outsourcing, outstaffing agencies, and digital service businesses. We empower tech leaders to eliminate operational chaos by unifying workforce management, finances, projects, and sales into a single, intuitive system.

We are aggressively expanding our customer base and looking for a high-performing Outbound B2B Sales Manager to drive cold prospecting, cold outreach, and pipeline generation.

📞 Your Key Responsibilities

• Cold Outreach: Execute outbound cold-call campaigns to targeted prospect lists of IT & digital agencies.
• C-Level Engagement: Bypass gatekeepers and reach key decision-makers (Founders, CEOs, COOs, HRDs).
• Discovery & Qualification: Conduct initial discovery calls, uncover client pain points, and spark genuine interest in Grade.app.
• Deal Advancement: Pitch our value proposition and book demo presentations (or run them yourself).
• Pipeline Management: Systematically track and manage your sales pipeline inside the CRM.

⚠️ Note: This is an active outbound role. If you dislike cold calling, experience phone anxiety, or believe "cold outreach is dead" — this role won't be a fit.

👤 Ideal Candidate Profile

• Proven Track Record: Hands-on experience in outbound B2B cold calling, prospecting, and gatekeeper navigation.
• Resilience & Grit: High rebound rate after rejections, thrives on high activity volumes, and is driven by closed deals rather than just call metrics.
• C-Level Communication: Confident, authentic tone when speaking with Founders & CEOs; uses scripts naturally without sounding like a robot.
• Business Acumen: Quickly grasps tech business models and translates complex ERP features into simple business value.

Nice-to-Have:

• Experience in SaaS, B2B software, CRM, ERP, or HRM sales.
• Background or domain knowledge in the IT outsourcing/agency ecosystem.

💼 What We Offer

• Compensation: Competitive base salary + transparent, uncapped performance bonuses.
• Sales Enablement: Qualified prospect databases, clear ICPs, proven scripts, and high-converting marketing decks.
• Growth & Support: Continuous sales coaching and direct opportunity to help scale our sales engine from the ground up.
• Flexibility: 100% remote work flexibility or office option in Alicante, Spain.

🚀 In Short

We don't need a passive manager to handle warm leads. We need a proactive Closer who picks up the phone, engages cold C-level executives, sparks interest, books the demo, and drives revenue.

Junior Java / TypeScript Game Developer

TJHelpers builds strong engineering teams through mentorship, real project experience, and our “Helpers as a Service” model.

We are looking for a Junior Developer to join our team at our Kyiv office near Odeska Square and work on an international gambling / iGaming project.

About the Project

You will develop and maintain HTML5 slot games for a major international entertainment provider, using PixiJS and WebGL. Features include reels, spin mechanics, win animations, Spine animations, and visual effects.

You will work alongside a team lead, a mentor, and fellow developers.

Responsibilities

• Develop HTML5 slot game features using TypeScript and Java.
• Work with PixiJS/WebGL game mechanics, visual effects, and Spine animations.
• Investigate and fix bugs based on Jira tasks.
• Optimize rendering performance and memory usage using Chrome DevTools and profiling tools.
• Test games on desktop and mobile devices, including iOS.
• Use Git and pull requests, and participate in code reviews.
• Coordinate task progress, estimates, and priorities with your team lead and mentor.
•  

Requirements

• Knowledge of Java and TypeScript.
• Understanding of OOP and basic data structures.
• Basic knowledge of Canvas/WebGL or a willingness to learn.
• Familiarity with Git and pull requests.
• English sufficient to read technical documentation and Jira tasks.
• Attention to detail and willingness to work with a large, existing codebase.

• Interest in Game Development / Graphics Development.

   

Nice to Have

• Experience with PixiJS, Cocos2d, Phaser, or similar frameworks.
• Familiarity with Spine or GSAP.
• Experience with web or game performance optimization and an understanding of garbage collection.
• Familiarity with Jira and Agile workflows.
• Personal or academic projects involving Java, TypeScript, or game development.

Technology Stack & Tools

TypeScript, Java, PixiJS, WebGL, Spine / pixi-spine, Chrome DevTools, BrowserStack, Git, Jira, Confluence, Google Docs.

We Offer

• An office-based role on an international iGaming project.
• Mentorship and structured onboarding.
• Real production tasks from your first weeks.
• Growth in Game Development / Graphics Development, with increasing responsibility as your skills develop.

About us
Friendly Technologies builds device management software that telecom operators and ISPs use to manage millions of routers, gateways, and IoT devices (LwM2M, MQTT, OMA-DM, TR-069/TR-369 USP, CoAP, and HTTP protocols). 

About the role
Want to move into QA from system administration or ISP support? This role is for you. You don't need QA experience. We'll teach you testing; you bring strong networking and hands-on hardware skills.

What you'll do

• Test our platform against real network hardware: routers, switches, firewalls, and CPE devices
• Set up and maintain test environments on Linux and Windows servers
• Reproduce, troubleshoot, and document issues reported by customers
• Check protocol behavior (TCP/IP, SNMP, HTTP, and others) with tools such as Wireshark
• Run basic database checks in Oracle and MySQL

• Write clear bug reports and test cases in English, and work closely with developers and support

   

What we're looking for

• English good enough to speak, read, and write technical documentation
• Strong networking fundamentals
• Hands-on experience with routers, switches, firewalls, and similar hardware
• Experience managing, configuring, and troubleshooting Windows and Linux servers
• Understanding of layer 3–7 protocols (TCP/IP, SNMP, etc.)

• Basic knowledge of Oracle and MySQL (simple queries are enough)

   

Nice to have

• Experience as a system administrator or ISP technical support engineer

   

What we value

• You learn on your own and enjoy figuring things out
• You communicate clearly and work well in a team
• You want to grow professionally

• You can occasionally work outside normal hours, e.g., for customer issues in other time zones

   

What we offer

• Training in QA methods and telecom device management protocols
• Work with real carrier-grade equipment and international customers

We are looking for an experienced Media Buyer Team Lead to lead our performance marketing team and drive paid user acquisition across multiple digital channels. This role combines strategic leadership with hands-on campaign oversight, ensuring the team consistently delivers growth while meeting ambitious performance targets.

The ideal candidate has proven experience managing high-performing media buying teams, deep expertise in performance marketing within Tier1 and  LATAM markets, and a strong analytical mindset.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a team of Media Buyers, fostering a high-performance and collaborative culture.
• Set individual and team KPIs, monitor performance, and conduct regular feedback and coaching sessions.
• Onboard, and train new Media Buyers while supporting their professional development.
• Allocate budgets and campaigns across the team based on priorities and business objectives.
• Establish and continuously improve internal processes, workflows, and best practices.

Media Buying Strategy

• Develop and execute scalable paid acquisition strategies across multiple digital advertising platforms.
• Oversee campaign planning, launch, optimization, and scaling while ensuring profitability and sustainable growth.
• Identify new acquisition opportunities and test emerging traffic sources, targeting strategies, and bidding models.
• Drive continuous experimentation through structured A/B testing of creatives, audiences, messaging, and landing pages.
• Optimize campaign performance using data-driven decision making and performance insights.

Performance Management

• Monitor key performance metrics including CPA, CPL, ROAS, CTR, CPC, CPM, Conversion Rate, and LTV.
• Manage budgets efficiently, balancing testing initiatives with profitable scaling opportunities.
• Analyze campaign performance and identify optimization opportunities across funnels and customer journeys.
• Ensure accurate tracking, attribution, and reporting across all acquisition channels.

Cross-functional Collaboration

• Work closely with Creative, CRM, Product, Analytics, and BI teams to improve campaign effectiveness.
• Translate business objectives into acquisition strategies and marketing initiatives.
• Provide creative direction by preparing clear briefs and sharing performance insights to improve creative output.

Requirements

• 4+ years of experience in Media Buying or Performance Marketing.
• At least 1-2 years of experience leading or mentoring a media buying team.
• Proven experience managing paid acquisition campaigns targeting Tier1 and LATAM markets.
• Experience in iGaming, affiliate marketing, fintech, e-commerce, or other performance-driven industries.
• Strong leadership, coaching, and people management skills.
• Advanced understanding of digital acquisition funnels and performance marketing metrics.
• Experience managing significant advertising budgets and optimizing for profitability.
• English proficiency at B2 level or higher

ORIL is an IT outsourcing company with a growing recruiting team. We’re looking for a Junior Recruiter to join our team of 2 recruiters and support full-cycle hiring for a variety of tech and non-tech roles across our projects.
 

What You’ll Do

• Actively source and engage candidates using various channels
• Screen CVs and conduct initial candidate outreach
• Coordinate and schedule interviews with candidates and hiring managers
• Maintain accurate and up-to-date candidate records in the ATS (Hurma)
• Track candidate pipeline status and flag delays or bottlenecks
• Contribute to building and maintaining a talent pool for recurring role types
• Communicate with partner companies regarding current recruitment requests
• Maintain and update the database of corporate CVs
   

What We’re Looking For

• 0.5–1 year of experience in IT recruitment, talent acquisition, or sourcing
• Hands-on experience with different sourcing channels and approaches
• Familiarity with full-cycle recruitment
• Ability to manage multiple vacancies simultaneously and stay organized in a dynamic environment
• English level: Intermediate Strong or higher
• Practical knowledge of recruitment tools and HR databases
• Good understanding of IT industry and tech roles
   

Nice to Have

• Experience using AI tools in recruiting (e.g., AI-assisted sourcing, screening, or outreach)
• Experience with an ATS (Hurma or similar)
• Experience with recruitment metrics and funnel analysis
   

We Offer

• Fixed compensation (no performance-based bonuses)
• Accounting support services
• Hybrid work model — office attendance required 2 days per week
• Comprehensive day-off policy, including public holidays and special events
• Education & certification budget + corporate education events
• Wellness budget
• An agile environment and culture that promotes personal and team development
   

Hiring Process

• CV & LinkedIn Profile Pre-screening
• Culture Index (CI) Assessment
• Test Task
• Main Interview with the HR Manager
   

Call to action

If you’re looking to grow your recruiting career in a supportive team environment, we’d love to hear from you — apply today!

We are a fast-growing fintech company with over 8 years of experience building financial infrastructure for digital advertising businesses. We provide solutions that help media buyers and advertisers run campaigns efficiently and without interruptions.

We are seeking a strategic and hands-on Chief Financial Officer (Part-time or as a consultant) to lead the financial function across multiple international entities. This role suits someone who combines high-level strategic thinking with a solid operational foundation in accounting and reporting.

Responsibilities:

• Partner with the CEO and COO to shape business strategy and financial planning
• Provide the board with monthly and yearly financial analysis based on reporting to guide strategic direction
• Own reporting, invoicing, and reconciliation logic
• Develop dashboards and automate ongoing data analysis for real-time visibility in close collaboration with the product and engineering teams (proven experience applying solutions is a strong advantage)
• Manage legal entities across the globe (with focus on Europe and the US)
• Manage relationships with auditors, tax advisors, banks, and legal counsel
• Manage multi-currency operations, treasury, and cash flow across jurisdictions
• Work with banks, payment systems, financial regulators
• Identify and manage financial risks, inefficiencies, and growth opportunities
• Lead the finance team of 5+ people including setting clear KPIs and ensuring professional development plans are followed through
• Establish efficient communication processes within the finance team and across other departments

Requirements:

• 8+ years of experience in finance, with prior experience in a Head of Finance or CFO role
• C1+ English level
• Strong expertise in financial modelling, reporting, and strategic planning across multiple international entities
• Background in SaaS, fintech, or a high-growth tech company is strongly preferred
• Proven experience of efficient managing and developing finance teams - from hiring to following personal development plans
• Experience with automation opportunities in finance operations
• Proven ability to implement scalable systems and lead through periods of growth or change
• Strong communication and people management skills – able to inspire a team while engaging the board
• Comfortable operating in a fast-moving, entrepreneurial environment

Nice to have:

• Hands-on experience with AI tools in a finance context
• Hands-on experience experience with automations (workflows, dashboards)

What we offer:

• Remote work from anywhere
• Full-time
• Unlimited paid vacation days
• 10 paid sick days
• English classes
• Presents from the company

We are looking for a Project Manager who will help keep the development process organized, ensure smooth collaboration across teams, and keep projects on track from planning to release.
You’ll work closely with the Product Owner, development teams, QA and design, as well as communicate daily with Dutch stakeholders.

Requirements
-1+ year of experience as a Project Manager or Delivery Manager in a software development team.
-Excellent English (C1+), both written and spoken, as you’ll communicate daily with Dutch stakeholders.
-Hands-on experience with Azure DevOps, including Boards, Sprints, Backlog, Pipelines and Test Plans.
-Ability to turn detailed product briefs and designs into clear, actionable tickets that developers can pick up without additional clarification.
-Experience with release planning and fixed deadlines. Our releases are tied to industry exhibitions, so you’ll need to manage feature freezes and fix-only periods before each event.
-Strong communication and meeting facilitation skills, including the ability to follow up with meeting summaries, action points, owners and deadlines.
-Sufficient technical literacy to communicate with engineers about APIs, backend and mobile development and identify potential risks early.

Responsibilities
-Own and maintain the backlog and sprint rhythm in Azure DevOps together with the Product Owner.
-Plan releases around industry exhibitions and ensure the scope remains realistic and achievable.
-Coordinate backend, frontend, QA and design teams, making sure dependencies are managed and no team is unnecessarily blocked.
-Keep the Product Owner proactively informed about progress, risks, decisions and blockers.
-Facilitate meetings and ensure that agreements, action points and next steps are clearly documented and followed up.
-Monitor timelines, dependencies and risks to help the team deliver releases on time.

What we offer

• 40-hour workweek with a flexible schedule.
• Competitive salary with regular compensation reviews.
• Friendly and collaborative team environment.
• Paid vacation - 20 business days.

Required skills:
• Go, microservice architecture, PostgreSQL, Kafka
• REST and gRPC, mTLS integrations
• Kubernetes and ArgoCD at a confident operational level
• Hands-on experience integrating with external and legacy systems (Core Banking Systems (ABS), document management systems, state/government services)

Project:
Digital Banking for Corporate Clients and Sole Proprietors.

• Domain: SME Lending: digital credit pipeline in mobile app and web environments
• Phase Goal: Close the loop on the end-to-end digital loan issuance process. Currently, clients apply and receive credit decisions directly in the app, but must visit a branch to sign credit and collateral agreements.
• Scope of Work: Integration of the signing process with the core accounting/ledger system – E-signing of consents by individual founders operating outside the bank's client ecosystem – Development and design of the factoring process

• Methodology: SAFe, PI planning horizon (5 two-week iterations)

• Team: Distributed, working language — Russian

We are looking for an experienced Project Manager to drive project planning, execution, and delivery across two engineering streams: DMP (Data Management Platform) and OMS (Order Management System).

In this role, you will own project management lifecycle—focusing on scheduling, scope management, dependency tracking, risk mitigation, and delivery governance across distributed engineering teams in Ukraine and the EU. You will work in close partnership with Engineering / Team Leads and cross-functional teams to ensure predictable delivery and operational excellence.

Scope & Products Overview

1. Data Management Platform (DMP) — Process Optimization & High Influence

• Product: A backend-only Big Data platform handling high-volume order lifecycle processing, transformation, and reporting directly for the CTO.

• Team (~11 FTEs): 2 BAs, 4 Devs, 2 Manual QAs, 1 Automation QA, 1 Data QA, Data Governance Lead.

• Delivery Model: Hybrid model combining Waterfall release projects, Kanban continuous delivery, and Support workstreams.

• Environment: A young team (<4 years) offering higher autonomy to establish processes, plan execution, and drive delivery improvements.

2. Order Management System (OMS) — Established Execution & Scale

• Product: Next-gen trading platform re-engineering from scratch in the Capital Markets domain, providing streamlined workflows for trading professionals.

• Team (~25 FTEs): 1 PM (you), 4 BAs, 9 Devs, 7 Manual QAs, 2 Automation QAs, 1 UX Designer, DevOps support.

• Delivery Model: Customized Kanban workflow within SDLC.

• Environment: A highly mature team (>6 years) with well-established processes, focusing on structured execution and milestone tracking.

Key Responsibilities

• Project Execution & Ownership: Drive project execution from planning through monitoring to final delivery across both workstreams.

• Engineering Partnership: Partner closely with Engineering and Team Leads to align technical timelines with delivery milestones.

• Schedule & Scope Management: Own project timelines, track inter-team dependencies, monitor critical paths, and manage scope baselines.

• Process Governance: Apply tailored delivery frameworks—facilitating hybrid Waterfall/Kanban workflows for DMP and customized Kanban processes for OMS.

• Risk & Issue Mitigation: Maintain Risk Registers / RAID logs, proactively identify delivery bottlenecks, and drive timely resolution.

• Operational Transparency: Maintain status visibility, progress tracking, and key delivery metrics across distributed teams in Ukraine and the EU.

Required Qualifications

• Experience: 3+ years of project management experience in software engineering.

• Methodologies: Solid knowledge of PMBOK principles with hands-on experience applying Kanban, Waterfall, or hybrid delivery models.

• Domain & Scale: Experience in Capital Markets, Fintech, or High-Throughput Data Systems; track record of coordinating multi-team setups (30+ total FTEs).

• Stakeholder Management: Strong organizational skills with excellent cross-functional collaboration capabilities.

• Languages: Upper-Intermediate (B2) or Fluent English proficiency.

Preferred Qualifications

• Experience working with distributed international engineering teams.

• Familiarity with enterprise financial derivatives, equity trading systems.

Role overview

We are looking for a Manual QA Engineer to join the team of our growing Dutch client and help ensure a reliable, high-quality user experience across their e-commerce products. This role is a great fit for a QA professional who enjoys exploring how products work, spotting details others might miss, and investigating issues beyond the obvious user flow.

Requirements
 

•  Ability to work from our Chernivtsi office
   
• Commercial experience in manual QA at a Strong Junior or Middle level.
• Proven experience in manual QA testing of SaaS web applications
• Structured and thorough: you document what you tested and what you found
• Curious by nature: you look for edge cases and corner cases, not just the happy path
• Familiar with Jira or a similar issue tracker
• Good communicator in English (our working language); Dutch is a bonus but not required
• Self-directed: our team is remote and async-first; you manage your own time and flag
• blockers early
• Experience testing e-commerce platforms (Shopware, Magento, Shopify) is a strong plus
• Familiarity with API testing tools (Postman or similar) is a plus
• Experience writing automated tests is nice-to-have, not a requirement

Nice to have

• Experience with API testing and a basic understanding of SQL.
• Experience testing AI features or working with AI agents, including evaluating AI-generated output, prompts, and different AI scenarios.

Responsibilities

• Test new features and bug fixes on staging before every release
• Write and maintain test cases in Jira (we use Jira for all issue tracking)
• Reproduce bugs reported by customers (via Freshdesk support) and verify that fixes actually resolve them
• Test integrations with external platforms: Shopware, Magento 2, Shopify, NextChapter, and others as we add them
• Test AI content generation workflows — prompts, outputs, edge cases, multi-language content
• Test the company's workflow builder (visual block editor for content automation rules)
• Verify attribute management, product catalogues, and bulk operations work correctly end-toend
• Regression test existing functionality after each sprint
• Flag UX issues, not just functional bugs — if something is confusing, that counts as a defect too
• Work with our customer support team to stay on top of real-world failure scenarios from customers

About the role

We're building an on-premise AI platform that processes large volumes of multilingual documents and runs autonomous agents that gather and analyse information from open sources. Everything runs on our own hardware: self-hosted models, no external APIs.

You'll own the agentic layer: the LangGraph applications that plan, retrieve and reason, the prompt engineering behind them, and the evaluation that keeps their quality measurable.

What you'll work on

• Multi-step agents on LangGraph: planning loops, tool use, checkpointing, crash recovery, human-in-the-loop
• Prompt engineering with schema-constrained decoding, where every response is validated against a contract
• RAG pipelines: chunking, hybrid dense + sparse retrieval, citation-grounded generation
• Information extraction from documents into structured records
• Evaluation: gold sets, regression gates, scenario tests over full agent trajectories
• Prompt-injection defence: policy layers over tool calls, adversarial test suites

Stack

Python, LangGraph, FastAPI, vLLM, Qdrant, OpenSearch, Postgres, Kubernetes, MLflow, inspect_ai

What we're looking for

• 4+ years in Python, with at least 1 year building LLM-based systems in production
• Hands-on experience with an agent framework (LangGraph, Pydantic AI, or similar), something you've shipped rather than prototyped
• Solid RAG experience: you understand why retrieval quality, not model choice, is usually the bottleneck
• Practical prompt engineering: structured outputs, evaluation-driven iteration
• Experience with self-hosted inference (vLLM, TGI, Ollama)
• Strong engineering discipline: typed code, tests, reproducibility

Nice to have

Document processing at scale (OCR, layout extraction) · information extraction or knowledge graphs · LLM evaluation tooling · air-gapped environments · web crawling with robots compliance and rate limiting

We are looking for a Product Owner to research the business problems our clients face and turn findings into practical solutions. In this role, you will conduct in-depth research, analyze competitors and existing solutions, and identify the most promising approaches. You will work on solutions from scratch, starting with problem research and idea generation and continuing through creating interactive wireframes and prototypes, gathering feedback, validating solutions, and preparing them for development. Your work will cover a range of business challenges across different projects.

Requirements:
• 5+ years of experience in Product Management, Product Ownership, Business Analysis, or a similar role.
• Strong product discovery skills, including problem research, user research, market research, and competitor analysis.
• Ability to research business problems in depth, assess the reliability of sources, and turn findings into clear recommendations.
• Experience creating interactive wireframes and prototypes to demonstrate and test ideas.
• Ability to compare possible solutions, explain their benefits and limitations, and recommend an approach based on business needs.
• Practical experience using AI tools for research, analysis, or prototyping, and an understanding of where AI can add value to a proposed solution.
• Strong communication skills and the ability to explain findings and ideas to technical and non-technical audiences.
• Ability to work independently when requirements are unclear and the problem needs further investigation.
• English level B2+ for research, communication, presentations, and documentation.
Key Responsibilities:
• Explore the business problems our clients face, including user needs, current processes, and business constraints.
• Conduct in-depth online research into these problems, existing solutions, competitors, and relevant market trends.
• Summarize findings, identify gaps in available information, and highlight assumptions that need validation.
• Propose practical solutions, compare alternatives, and recommend the most promising approaches.
• Create interactive wireframes and prototypes to demonstrate proposed solutions and gather feedback.
• Present research findings and recommendations clearly, explaining the reasoning behind each proposal.
• Test assumptions and refine concepts based on feedback from users and stakeholders.
• Collaborate with designers, engineers, and relevant specialists to assess feasibility.
What do we offer:
• Flexible working arrangements in the Kyiv time zone;
• Paid vacations and sick leaves;
• Partial compensation for any sports activity;
• Medical insurance;
• Challenging, and fast-growing product;
• Opportunities to speak with clients and the development team only in English and free English classes;
• As a part of the team, you will be responsible for the production environments of the squad products that are used by thousands of customers worldwide.

Key Responsibilities

• Develop, maintain, and optimize high-performance web applications using Vue.js, Webflow, and Nuxt.js across legacy and modern codebases.
• Work with Vue 2 (Options API, Vuex 3) and Vue 3 (Composition API, Pinia), including migrations from Vue 2/Nuxt 2 to Vue 3/Nuxt 3/4.
• Build reusable, scalable frontend architecture and own features end-to-end, from BA requirements through development, testing, and release.
• Integrate REST APIs, authentication flows, payment systems, feature flags, complex forms, and third-party services.
• Optimize performance, Core Web Vitals, SSR/hydration, caching, lazy loading, and cross-browser compatibility.
• Implement technical SEO including dynamic metadata, JSON-LD, structured data, crawling, and indexing best practices.
• Work with Webflow, including website development and integration/migration between Webflow and Vue/Nuxt applications.
• Containerize and deploy applications using Docker/docker-compose and collaborate on infrastructure improvements.
• Write and optimize SQL queries and collaborate with backend teams on PostgreSQL/database requirements.
• Lead code reviews, establish frontend best practices, troubleshoot production issues, and mentor junior developers.
• Collaborate closely with UI/UX, Backend, DevOps, SEO, and QA teams across multiple frontend applications and APIs.

Qualifications

• 6+ years of frontend development experience, with 4+ years focused on Vue.js.
• Strong hands-on experience with Vue 2/3 and Nuxt 2/3/4, including SSR, SSG, middleware, plugins, and mobile deployment (React)
• Advanced JavaScript/ES6+ skills; TypeScript experience.
• Strong HTML5, CSS3, SCSS/Sass/LESS, Tailwind CSS, BEM, and CSS Variables knowledge.
• Experience with Vuex/Pinia, REST APIs/Axios, authentication, state management, and complex frontend workflows.
• Strong experience with Vite, Webpack, ESLint, Git, and modern frontend development workflows.
• Hands-on experience with Webflow.
• Experience with PostgreSQL or other SQL databases, including queries and basic schema design.
• Experience with Jest, Vue Test Utils, and Cypress or similar testing frameworks.
• Strong understanding of technical SEO and frontend performance optimization.
• Experience working with and refactoring large legacy codebases.
• Ability to work independently in a remote environment with strong communication and ownership.
• English of B2 level or higher

Bonus Skills

• Nginx configuration, including reverse proxy, routing, and multi-service deployments.
• Experience migrating Webflow websites to Vue/Nuxt.
• Quasar/Capacitor or other cross-platform mobile development experience.
• Analytics integrations such as GTM and tracking pixels.
• White-label or multi-brand applications built from a shared codebase.
• Basic backend knowledge with Node.js or Python.
• Familiarity with DevOps practices and CI/CD.

VIP Retention Manager 
 

Responsibilities:
Carrying out segmentation of the database and implementing remarketing strategies;
Compose and plan email newsletter campaigns;
Customers retention;
Ensuring all email campaigns comply with current email best practice in the industry;
Communication about promo events;
Promo plan preparation;
Preparing a technical task to designer and copywriter;
A/B Testing on various email campaigns to establish the most effective;
Tracking and reporting on email campaigns in order to guide improvements;
Analysis of current email marketing campaigns and making recommendations for improvement;
Analysis and monitoring of the main KPIs and CRM actions;
Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.

Requirements:
Customer-first mindset;
Analytical and strategic thinking skills;
Data-driven approach;
Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io (http://customer.io/), Optimove, Xtreme push);
Engagement;
Prior experience in retention roles (1+ years);
Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;
Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
Excellent written communication and copywriting skills in English;
Work experience with chatbots and AI would be highly appreciated;
Responsibility for running end-to-end projects as required.
 

We offer:
-The opportunity for remote work from anywhere in the world.
-A friendly atmosphere and people who love their work.
-Managers interested in team member development.
-20 working days of vacation, 5 days off, and sick leave compensation.

About the Role

We are looking for a Retention Specialist who will take ownership of retaining the sports betting audience through a loyalty program, gamification, and event-driven and seasonal campaigns.

This is a full-cycle, hands-on role: you come up with the mechanics yourself, build them in Smartico (segments, journeys, bonuses, gamification), launch them, and analyze the results yourself.

An important part of the context: there is currently no direct lead overseeing this role, so no one will be assigning tasks to you. You will set your own priorities based on the sports calendar, retention metrics, and insights from the data. Later, a Lead of Sports Retention Tribe will join and you will become part of their team, but during the first few months, this role is best suited for someone who does not need daily management.

Vertical specifics: sports retention revolves around the sports calendar. IPL, World Championships, major tournaments, and other key events create peak periods that require preparation weeks in advance. Between these peaks, the audience needs to be retained through regular engagement mechanics. The ability to work effectively within this rhythm is at the core of the role.

Responsibilities
Sports Loyalty Program
Own the sports loyalty program: mechanics, tiers, rewards, and economics.
Continuously develop and optimize the program: identify what drives retention, what does not work, and what should be changed — all backed by data.
Ensure alignment between loyalty and gamification so that the mechanics reinforce rather than conflict with each other.
Gamification
Design and launch gamification mechanics in Smartico: missions, tournaments, achievements, and leaderboards tied to sports events.
Connect gamification with bonus mechanics and the loyalty program.
Iterate based on engagement results: a mechanic either improves the target metric or is discontinued.
Event-Driven and Seasonal Campaigns
Own the sports event calendar: plan campaigns for key events such as IPL, global tournaments, and local peak periods weeks in advance rather than reacting at the last minute.
Manage the full campaign cycle: idea → mechanics → segmentation → setup in Smartico → launch → post-campaign analysis and economics.
Run seasonal campaigns between major peaks to retain and engage regular users during quieter periods.
Prepare briefs for the Content team, including requirements for copy and creatives.
 

Segmentation & Experimentation
Work with sports audience segmentation based on RFM, activity, and lifecycle. Every campaign should have a clearly defined segment — no generic “send to everyone” campaigns.
Use control groups by default: campaign impact should be demonstrated through uplift, not just absolute numbers.
Run A/B tests of mechanics, offers, and communications.
Analytics & Reporting
Regularly monitor retention metrics for sports cohorts using Smartico Data Studio.
Conduct post-campaign analysis for every campaign, including engagement, uplift, bonus costs, and overall campaign economics.
Provide regular reporting to management on the performance of the sports vertical.

The bonus budget is managed at a higher level within the organization. You will plan campaign costs and justify their economics, while final approval remains with the manager.

Role Metrics
Sports cohort retention: D7/D30 redeposit rate among sports bettors.
Event activation: percentage of the user base engaged in event campaigns and their activity during peak periods.
Bonus cost efficiency: campaign uplift versus control groups and cost per retained player.
 

Requirements
2+ years of experience in Retention/CRM within iGaming, including mandatory hands-on experience specifically with the sports betting vertical. Be prepared to discuss 2–3 campaigns: the event, mechanics, target segment, and achieved uplift.
Hands-on experience working with a CRM platform. Smartico is a strong advantage; Optimove, Fast Track, and Symplify are also relevant. You should be comfortable working with segments, journeys, bonus mechanics, and gamification.
Strong understanding of the betting audience: what drives sports bettors, how their behavior differs from casino players, and how their engagement cycle is structured around sporting events.
Solid analytical foundation: cohort analysis, control groups, dashboard interpretation, and basic bonus economics.
High level of autonomy: ability to build your own work plan based on the sports calendar and performance metrics without relying on externally assigned tasks. This will be assessed through a case during the interview.
English: sufficient for reading documentation and handling day-to-day professional correspondence.
 

Nice to Have
Knowledge of the Indian market and cricket audience, particularly IPL as the key annual peak.
Experience launching or relaunching loyalty programs.
Experience with gamification modules such as tournaments, missions, and leaderboards.
Understanding of responsible gaming restrictions related to communications and bonuses.
What We Expect in the First 3 Months

Within the first three months, we expect you to have:

Built and implemented an event calendar covering the next quarter.
Launched several full-cycle campaigns with post-campaign analysis and control groups.
Conducted a diagnostic review of the sports loyalty program and developed a data-backed improvement plan, including its economics.

Performance will be evaluated based on retention metrics and campaign uplift — not on the number of campaigns launched.

We offer
Fully remote work opportunity
Enhanced leave benefits:
20 days of paid vacation
5 paid days off
14 paid sick leaves
Company clubs & communities
Celebration gifts for personal milestones
Corporate online events, raffles & challenges
Corporate English program
Corporate yoga classes
Team-building activities
Coworking compensation
Training and development programs (internal & external).