Jobs at Djinni

We a fast-growing product company in the iGaming industry, is looking for a proactive and customer-oriented VIP Manager to join their team.
 

In this role, you will be responsible for building long-term relationships with high-value players, delivering an exceptional customer experience, and driving customer loyalty through personalized communication and retention strategies. You will play a key role in ensuring VIP players receive premium support and tailored solutions that maximize their engagement and lifetime value.
 

Responsibilities

• Manage a portfolio of VIP players and build strong, long-term relationships.
• Provide exceptional customer support through chat, email, and messengers.
• Monitor player activity and identify opportunities to improve engagement and retention.
• Develop personalized offers, promotions, and loyalty campaigns based on player preferences.
• Reactivate inactive VIP players through tailored communication.
• Handle escalations and resolve customer issues promptly and professionally.
• Work closely with CRM, Payments, Customer Support, Fraud, and Marketing teams.
• Maintain accurate records of customer interactions in the CRM system.
• Analyze VIP player behavior and provide insights to optimize retention strategies.
   

Requirements

• 1+ year of experience in VIP Management, Customer Success, Account Management, Customer Support, or Retention within iGaming.
• Excellent communication and interpersonal skills.
• Advanced English (B2–C1); additional languages are a strong advantage.
• Strong customer-centric mindset and problem-solving skills.
• Ability to build trust and maintain long-term client relationships.
• Experience working with CRM systems.
• Ability to multitask in a fast-paced environment.
• Analytical thinking and attention to detail.

We're looking for an expert to help audit and implement GDPR-compliant cookie consent solutions across several client projects.

Key skills:
-React & Next.js
-Google Tag Manager (GTM)
-Google Consent Mode v2
-Cookie consent / CMP implementation (Cookiebot, OneTrust, Usercentrics, etc.)
-GDPR & ePrivacy compliance
GA4, Meta Pixel, LinkedIn Insight Tag
-Experience identifying and fixing tracking/data leakage before user consent

Project-based / Freelance with potential for ongoing collaboration.

Our team is made up of professionals who know how to achieve great results and love challenges. We are currently actively looking for an SMM manager or content creator to join our team to achieve better results together. Together we can bring the funniest ideas to life!

Responsibilities

• Manage and grow our social media channels: posting, replies, comments, direct messages, and engagement.
• Create and adapt content for social media, community updates, announcements, FAQs, and user communication.
• Manage and monitor key community and reputation platforms, including Discord, Reddit, forums, review websites, groups, and other relevant online spaces.
• Participate in relevant discussions naturally and professionally, without spammy promotion.
• Monitor reviews, ratings, mentions, comments, user feedback, complaints, and common questions.
• Find new relevant platforms and communities where our target audience is active.
• Share clear feedback summaries with marketing, product, support, and compliance teams.

• Help keep all public communication accurate, brand-safe, and aligned with US Sweepstakes Casino guidelines.

   

Requirements

• Experience in community management, social media, crowd marketing, ORM, or a similar role at least 3 years.
• Strong written English and ability to communicate clearly with a US audience.
• Experience with social media, online communities, review platforms, forums, Discord, and Reddit.
• Ability to create content independently: posts, replies, updates, community messages, and basic visuals.
• Strong skills in using AI tools and different digital tools for content creation, research, monitoring, automation, and task organization.
• Understanding of how to communicate naturally in communities without aggressive promotion.
• Ability to monitor many channels, prioritize tasks, and work independently.
• Interest in Sweepstakes Casino, social casino, iGaming.

• Good judgment, attention to detail, and ability to follow brand and compliance guidelines.

   

Nice to Have

• Experience with Sweepstakes Casino, social casino, iGaming, or affiliate projects.
• Experience creating visual content with AI tools or design tools.
• Experience with social listening, review monitoring, or reputation management tools.
• Basic understanding of responsible gaming and compliance-sensitive communication.

Knowledge in:

• Qt/QML development
• C++
• Embedded Linux
• Git workflows
• C++ unit testing
• Development of embedded HMI applications
• Relevant experience in embedded software development (minimum 2 years)
  
  We offer:

- cooperation with a stable company with well-established processes and a positive atmosphere;

- experience in project management of different levels of complexity, methodology, and approaches;

- flexible schedule: Mon-Fri (8 hours a day);

- 18 days of paid vacation; 15 days sick leave

- a decent level of remuneration with regular reviews of the results of cooperation;

- corporate library for self-development;

- extensive loyalty program.

ZentixSoft is looking for a UI/UX Designer (Outstaff) 🎨
 

At ZentixSoft, we follow the "People over processes" principle. We are looking for an experienced UI/UX Designer to join a gambling project. We’re seeking a designer with a strong portfolio showcasing gambling/iGaming products and a solid understanding of designing engaging, user-focused interfaces within this domain.
 

The Engagement Model: This is an Outstaffing role.
 

Project Details:
📍 Remote (Ukraine or Eastern Europe preferred due to timezone preferences).
⏳ Full-time long-term cooperation.
🚀 Start: ASAP.
 

Our Expectations:

🔹 Strong UI/UX design skills with a portfolio demonstrating experience in gambling/iGaming projects.
🔹 Advanced Figma expertise.
🔹 Experience creating intuitive, user-centered interfaces.
🔹 Ability to collaborate closely with developers and work within Agile workflows.
🔹 English level B2+ (Upper-Intermediate) for independent communication with international stakeholders.
 

Why ZentixSoft?

💸 Growth Path: A clear, predictable transition from a flexible part-time trial month to a stable, long-term full-time workload.

⚖️ Balance: Smooth collaboration with zero micromanagement — your design ownership is highly respected.

🦾 Impact: A remote-first environment where your work contributes directly to the development of international digital products.

We are expanding our Business Analysis team and are looking for a Business Analyst with  eCommerce expertise who wants to move beyond execution and operate closer to business, architecture, and delivery decisions.
 

🔑 What You Will Do:

• Lead discovery from initial client conversations to solution direction
• Translate business needs into scalable commerce solutions together with architects and delivery teams
• Identify opportunities to improve platforms, integrations, and customer journeys
• Support pre-sales through discovery workshops, scoping, and solution alignment
• Partner with Sales, Delivery, and Account teams to connect business value with execution
• Mentor Business Analysts and help evolve BA standards and practices
• Act as a trusted advisor helping clients make confident product and technology decisions

🧩 What We Expect:

• 3+ years of experience in Business Analysis, Product Discovery, or IT consulting
• Strong background in eCommerce and digital platforms
• Deep understanding of Shopify and/or Magento architectures and ecosystems
• Experience with integrations (ERP, PIM, CRM, payments, fulfillment systems)
• Understanding of performance optimization, data flows, and headless/composable approaches
• Experience supporting or participating in pre-sales engagements
• Ability to run discovery interviews and workshops with stakeholders
• Skill in structuring ambiguous inputs into clear roadmaps and solution directions
• Ability to explain technical decisions in terms of business value
• Experience in service-based environments where delivery and client impact both matter
• Advanced English (spoken and written)

Наш клієнт, Jugabet —  бренд і ігрова платформа, доступна для гравців у Латинській Америці. Завдяки сильному регіональному фокусу та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Планувати та запускати CRM-кампанії у вертикалях Casino та Sportsbook (email, SMS, push-сповіщення тощо);
• Керувати промокалендарями, включаючи бонусні кампанії, free bets, турніри, механіки гейміфікації та сезонні пропозиції;
• Підтримувати повний цикл взаємодії з гравцем: активація після залучення, утримання та реактивація;
• Створювати та підтримувати просунуті стратегії сегментації клієнтів на основі поведінкових і транзакційних даних (активність у казино, бетинг-поведінка, депозитні патерни);
• Розробляти та проводити A/B-тести для оптимізації показників залучення, конверсії та утримання;
• Щоденно моніторити ефективність кампаній і регулярно проводити аудит CRM-активностей;
• Відстежувати та аналізувати ключові CRM KPI (вплив на GGR, retention, ARPU, engagement metrics);
• Готувати звіти та надавати практичні рекомендації для покращення CRM-ефективності в обох вертикалях;
• Обробляти та пріоритизувати запити від внутрішніх стейкхолдерів;
• Тісно співпрацювати з Product-командами під час запуску нових GEO та впровадження нових функцій;
• Формулювати вимоги до CRM-покращень та вдосконалювати існуючі процеси;
• Працювати з CRM-автоматизацією (Optimove, Smartico, Customer.io або аналогічні інструменти);
• Брати на себе відповідальність за CRM-процеси, поєднуючи hands-on виконання із перспективою переходу на Lead-рівень, оскільки CRM-команда наразі формується.

Досвід, який стане твоєю перевагою:

• 3+ роки практичного досвіду в CRM у сфері iGaming (Casino та Sportsbook);
• Глибоке розуміння бонусних механік, логіки free bets, воронок життєвого циклу гравця та стратегій залучення;
• Підтверджений досвід у сегментації та персоналізованих комунікаціях;
• Практичний досвід роботи з CRM-платформами автоматизації (Optimove, Smartico, Customer.io або аналогічні);
• Сильні аналітичні навички та вміння отримувати практичні інсайти з великих масивів даних;
• Англійська Upper-Intermediate (B2+) — впевнене усне та письмове спілкування для щоденної роботи в міжнародному середовищі.

Ми цінуємо:

• Високу уважність до деталей та орієнтацію на якість кампаній;
• Аналітичне мислення та data-driven підхід до прийняття рішень;
• Відмінні навички організації, тайм-менеджменту та пріоритизації;
• Проактивність та здатність ефективно працювати у швидкому темпі;
• Інтерес до розвитку клієнтського залучення у різних індустріях та бізнес-напрямах.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Plan and execute CRM campaigns across Casino and Sportsbook verticals (email, SMS, push notifications, etc.);
• Manage promotional calendars including bonus campaigns, free bets, tournaments, gamification mechanics, and seasonal offers;
• Support full player lifecycle activities (acquisition activation, retention, reactivation);
• Build and maintain advanced customer segmentation strategies based on behavioral and transactional data (casino activity, betting behavior, deposit patterns);
• Design and execute A/B tests to optimize engagement, conversion, and retention metrics;
• Monitor daily campaign performance and conduct regular auditing of CRM activities;
• Track and analyze key CRM KPIs (GGR impact, retention, ARPU, engagement metrics);
• Generate reports and provide actionable insights to improve CRM performance across both verticals;
• Process and prioritize requests from internal stakeholders;
• Collaborate closely with Product teams during new GEO launches and feature rollouts;
• Formulate requirements for CRM enhancements and refine existing processes;
• Work hands-on with CRM automation tools (Optimove, Smartico, Customer.io or similar);

• Take ownership of CRM processes and combine hands-on execution with future leadership scope, as the CRM team is currently being built, with a planned grade review to Lead level.

   

Experience you’ll need to bring:

• 3+ years of hands-on CRM experience in the iGaming industry (Casino and Sportsbook);
• Strong understanding of bonus mechanics, free bet logic, player lifecycle funnels, and engagement strategies;
• Proven experience in segmentation and personalized communication strategies;
• Practical experience with CRM automation platforms (Optimove, Smartico, Customer.io, or similar);
• Strong analytical skills with the ability to extract actionable insights from large datasets;
• Upper-Intermediate English (B2+) — confident spoken and written communication for day-to-day collaboration in an international environment.
•  

It's a perfect match if you have those personal features:

• Strong attention to detail and commitment to delivering high-quality campaigns;
• Analytical mindset with a data-driven approach to decision-making;
• Excellent organizational, time management, and prioritization skills;
• Proactive attitude and ability to thrive in a fast-paced environment;

• Passion for improving customer engagement across diverse industries and business domains.

   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

We are looking for a highly motivated and results-driven Head of Data & AI to join our team full-time. In this strategic role, you will shape the vision, architecture, and delivery frameworks for Data Engineering, Data Science, Quant and Data Analytics, unifying these teams into a single, high-impact function. This is a key leadership position, guiding both technical and managerial directions for our data organization.
We drive fintech innovation through deep analytical expertise and a data-first, engineering-driven approach.
 

Key Responsibilities
 

Data Engineering

• Design and evolve a scalable, reliable, and maintainable data platform architecture
• Oversee development of robust ETL/ELT pipelines and real-time data streaming systems
• Establish engineering best practices, including code reviews, CI/CD, data contracts, and observability
• Lead technology selection and resource planning across ClickHouse, Spark, and supporting infrastructure
• Ensure data quality through monitoring, alerting, SLA ownership, and remediation processes
• Manage infrastructure costs and drive optimization across storage, compute, and cloud resources
   

Artificial Intelligence & Large Language Models

• Define and develop the company's overall AI direction and roadmap, aligning initiatives with long-term business strategy
• Ensure operational stability and observability of ML services
• Define and drive LLM strategy, including identifying high-value use cases, evaluating model providers (OpenAI, Anthropic, open-source), and leading end-to-end implementation
• Architect and oversee LLM-powered products, including RAG pipelines, AI agents, and intelligent automation workflows integrated into core business processes
• Establish MLOps/LLMOps best practices, including model versioning, evaluation frameworks, prompt management, and drift/hallucination monitoring
• Drive responsible AI governance, including bias detection, explainability (SHAP, LIME), fairness auditing, and compliance with emerging AI regulations
• Evaluate and integrate vector databases (Pinecone, Weaviate, pgvector) and embedding strategies to power semantic search and knowledge retrieval
• Champion AI-assisted development practices (e.g., GitHub Copilot, Cursor) and foster an AI-augmented engineering culture across data teams
   

Data Analytics & Quant

• Drive advanced analytics, strategy, and Quant development
• Partner with stakeholders to translate complex business challenges into data-driven solutions
• Define and own key metrics, dashboards, and reporting frameworks to support executive and board-level decision-making
• Lead experimentation practices to validate business impact of models and initiatives
• Mentor teams, setting technical standards and career development paths
   

Requirements

• 7+ years of hands-on experience across Data Engineering, Data Science, Quant, Data Analytics, delivering end-to-end solutions
• 3+ years of managerial experience, leading data teams
• Bachelor’s or Master’s degree in Computer Science, Mathematics, Physics, Engineering, or a related field
• Strong programming skills in Python, with experience writing clean, production-grade code
• Solid understanding of software engineering best practices (CI/CD, testing, code reviews, clean architecture)
• Deep understanding of core ML algorithms: regression, gradient boosting, time series, etc.
• Practical experience with ML libraries and platforms (e.g., scikit-learn, XGBoost, TensorFlow, PyTorch)
• Strong foundation in mathematical statistics, probability theory, and quantitative modeling
• Proficient in SQL and experience with analytical and OLAP databases
• English Upper-Intermediate
   

Nice to Have

• Background in trading or fintech
• Experience analyzing and modeling time series or high-frequency data
• Familiarity with anti-fraud systems, risk modeling, or portfolio analytics
• Practical experience with integration of LLM with corporate systems for internal users
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to current legislation
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client looking for a Platform Engineer to drive critical infrastructure initiatives across our backend systems, with primary ownership of our core platform.
This is a high-impact role where you'll architect scalable solutions that serve our entire engineering organization - core platform services that power our AI editing capabilities.
You'll have the opportunity to shape technical decisions across multiple domains while ensuring our platform systems are robust, reliable, and optimized for growth.

Key Requirements:
🔹 5+ years of experience as a Backend Engineer, with experience building platform services or shared infrastructure;
🔹 B.Sc in Computer Science, Software Engineering, or a related field from a well-known university;
🔹 Proven expertise in backend server development, using languages like Python, Scala, Go, or Java;
🔹 Solid understanding of system design principles, API architecture, and service-oriented architectures;
🔹 Proficiency with AWS services and cloud-based architectures;
🔹 Excellent communication skills for collaborating across engineering, product, and operations teams;
🔹 Proactive mindset, having the will and ability to find areas where optimizations can benefit the entire org;
🔹 English – Upper-Intermediate or higher.

What you will do:
🔹 Drive platform-level initiatives that improve scalability, reliability, and developer experience across our backend systems;
🔹 Collaborate with multiple departments to support new platform features and technical initiatives;
🔹 Monitor platform health, investigating and resolving incidents and reliability issues;
🔹 Develop and optimize shared platform services, APIs, and infrastructure used across engineering teams;
🔹 Create internal tools and frameworks that improve developer productivity and system reliability;
🔹 Drive initiatives to improve observability, monitoring, and operational excellence across our infrastructure;

Interview stages:
🔹 HR Interview;
🔹 Tech interview;
🔹 Client Interviews;
🔹 Reference check;
🔹 Offer;

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a hospitality procurement platform that simplifies how hotels manage purchasing. Our
Supplier Partnership team connects hotel properties with the suppliers they rely on every day —
and we're growing the team that makes those connections happen.

About the Role
The Supplier Enablement Specialist supports the onboarding of hotel suppliers onto the platform.
You will work closely with the Supplier Partnership team to complete internal project
tasks throughout the supplier onboarding process — from initial research and outreach through
credential validation and client's store setup. This is a detail-oriented, high-volume role that
requires strong computer skills, excellent communication, and the ability to manage multiple
tasks simultaneously.

Key Requirements:
🔹 Strong computer proficiency — you will be working across multiple web-based platforms and systems simultaneously; tech-savviness is essential;
🔹 Comfortable and confident making outbound phone calls and speaking with supplier representatives professionally;
🔹 Highly organized with the ability to manage a large volume of tasks and track progress without losing details;
🔹 Self-starter who can work independently in a remote environment;
🔹 English – Upper-Intermediate or higher.

Will be plus:
🔹 Experience in onboarding, operations, customer support, or administrative roles;
🔹 Comfortable using business software and learning new tools;
🔹 Experience working with spreadsheets, data entry, or record keeping;
🔹 Strong organizational skills and attention to detail;
🔹 Comfortable communicating with external partners by phone and email;

What you will do:
🔹 Supplier Engagement — Communicate with suppliers via phone and email to gather information required to support onboarding and platform participation;
🔹 Information Verification — Review and validate supplier-provided information to ensure accuracy, completeness, and readiness for operational use;
🔹 Onboarding Coordination — Support supplier onboarding activities by managing assigned tasks, tracking progress, and helping drive timely completion of deliverables;
🔹 Research & Documentation — Collect, organize, and maintain supplier-related information and business documentation within internal systems;
🔹 Data Management — Accurately enter, update, and maintain supplier records while ensuring high standards of data quality and consistency;
🔹 Cross-Functional Support — Collaborate with internal teams to resolve issues address information gaps, and support successful supplier activation;
🔹 Follow-Up Management — Proactively manage ongoing communications with suppliers to obtain required information, remove blockers, and maintain project momentum;
🔹 Process Adherence — Execute established onboarding and operational procedures while maintaining detailed records and documentation;

 

We are looking for an IT Business Development Manager to expand the Redwerk team.

As part of our dynamic team, you'll work with major clients like Siemens, Universal Music, Quandoo, Hosting.com, ClearDATA, and Unfold from Squarespace, contributing to impactful and high-profile projects. 

You will be responsible for generating new sales opportunities through networking and converting them into long-term partnerships.

Your job will be to guide the full-cycle sales process and to verify that our sales approach is successful.

Redwerk is a company with long-standing expertise in web, mobile, and SaaS development, skilled in both web2 and web3 technologies. 

Required Skills:

• English proficiency (C1-C2), written and spoken
• Strong communication skills
• Experience in selling software development services
• Local market and international client experience
• Knowledge of IT trends and products
• HubSpot proficiency for lead management 
• Ability to design and implement a sales funnel
• High-value contract negotiation experience
• Expertise in expanding into new markets
• Analytical, open-minded approach
• Result-driven mindset
• Ability to meet deadlines and reach sales quota
• Being meticulous with documentation

Responsibilities:

• Proactive customer acquisition
• Conducting outreach activities
• Lead generation activities to grow new business accounts
• Expand current customer base through various channels
• Qualifying leads; understanding client needs
• Conducting client interviews; meeting sales goals
• Liaising with the delivery department
• Preparing pitches, proposals, reports
• Updating the CRM system regularly
• Maintaining client contact; gathering feedback
• Analyzing market trends
• Sharing insights with marketing

We Offer:

• Competitive salary; sales commission
• Unlimited remote work
• Flexible schedule, start by 2 PM
• Tech event support; fee reimbursement
• Corporate library; professional literature

Values & Culture:

• Engaging in charity initiatives
• Organizing IT-focused events
• Encouraging initiative and idea sharing
• Fostering transparent, meaningful relationships
• Emphasizing task ownership and accountability
• Prioritizing work-life balance

Management Style:

• Flat structure; minimal bureaucracy
• Ability to influence company processes and decisions
• Tool selection autonomy for goal achievement
• Streamlined, efficient workflows
• Team of creative, inventive mid-senior professionals

Joining Redwerk:

As a BDM, you'll be at the forefront of Redwerk's expansion. If you're a driven sales professional ready to make an impact, we want to hear from you! 

We hope you’re one of us! ❤️

We’re looking for an SMM Specialist to join our SMM & Communication Service team. Our mission is to keep MacPaw and its products loved and recognized by Apple users by growing our audience, boosting brand awareness, and driving traffic across social media channels. You’ll collaborate closely with internal teams to deliver creative and effective solutions.

If you're interested in this role, please highlight a recent project in your CV or cover letter, including the results you achieved and key supporting metrics 🌟

In this role, you will:

• Plan and create content together with a designer and copywriter
• Help develop overarching comms campaigns and turn them into engaging posts
• Track key metrics (reach, engagement rate, follower growth) and provide reports to the broader marketing team
• Engage with the audience via Stories, comments, and messages
• Run basic targeted ads on Meta, LinkedIn, and X (Twitter)
• Brainstorm content ideas for Setapp and Eney's social media platforms, including product releases & updates, as well as posts based on key content pillars for the product's target audience
• Сreate content (including photo and video shooting) for static and video content, as well as adapt US-oriented trends to our content strategy

Skills you’ll need to bring:

• Experience with Instagram, X (Twitter), LinkedIn, and Facebook
• Strong skills in content planning, creation, and distribution
• Ability to align your work with the overall brand and social media strategies
• Good understanding of social media analytics and how to influence results
• Comfortable working in a dynamic environment and owning your tasks
• Awareness of online trends and culture, especially in English-speaking countries, with a focus mainly on the US
• Experience collaborating with designers and copywriters to deliver results
• Basic knowledge of social media targeted advertising (brand awareness, traffic, engagement)
• Passion for memes, trends, and internet culture
• Fluent English and Ukrainian
• Practical AI skills for everyday workflows (writing, analytics, automation)

As a plus:

• Basic video shooting and editing skills (iPhone is enough)
• Some experience with TikTok promotional strategies
• Experience in tech companies or agencies
• Copywriting skills
• Familiarity with Reddit and Discord
• Ability to visit our Kyiv office

What We Offer:

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression
  We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first
  We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours
  You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of
  We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life’s needs
  Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
  We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  
  *Some benefits are under development, and new adjustments are possible.

Job description

 

About Fulcrum: We’re a team of tech-savvy, creative & passionate IT professionals. We’ve created a vibrant and performance-driven culture for ourselves where everyone is free to think & act outside the box. There are literally no limits to what you can do here, as long as we WOW our clients and OVER deliver what we promise.


About the product

 

We are building an AI Companion platform that enables users to create and interact with personalized AI characters through immersive conversations and storytelling. The product is intended for an adult audience.

Our product has already reached the market, generates recurring revenue, and has validated early traction. We are now preparing for the next stage of growth and fundraising.


About the role
 

We are looking for a Product Manager who is ready to take ownership of the product, shape its future and grow alongside the company, with the opportunity to become a Product Co-founder.

This is a highly entrepreneurial role where you'll work directly with the founders, make strategic product decisions, validate ideas, prioritize development, and help prepare the company for fundraising and scaling.

Responsibilities

 

• Own the product vision and roadmap
• Shape product strategy together with the founders
• Drive product discovery and prioritize opportunities
• Analyze user behavior and product metrics
• Collaborate closely with engineering and design
• Run experiments and validate hypotheses
• Improve activation, retention, and monetization
• Prepare the product for scaling
• Support fundraising and investor readiness
  
  
  We're looking for someone who
  
   
• Has 3+ years of Product Management experience
• Has worked on consumer digital products
• Has startup experience (0→1 or early-stage products)
• Has an entrepreneurial mindset and enjoys taking ownership beyond feature delivery.
• Thrives in a fast-paced startup environment with a high level of ownership.
• Understands product metrics and growth

• Is excited about building and shaping a product from an early stage.

  
   

  Nice to have
  
   

• Experience building AI-powered consumer products
• Experience with subscription-based or B2C business models
• Growth Product Management experience

• Previous experience in a fast-growing product company with a strong experimentation and data-driven culture

  
   

  What we offer
  
   

• Opportunity to become one of the founding team members
• Significant ownership and influence on product strategy
• Equity participation (10–30%, depending on experience and contribution)

• Flexible engagement: both full-time and part-time options are available, with the opportunity to transition to full-time in the future.
   

   

   

  If you're excited about building an AI product from an early stage, taking real ownership, and working alongside experienced founders, we'd love to hear from you.

   

Job Summary

We are looking for a data-driven and proactive CRM & Retention Manager to build, develop, and scale the CRM function for a fast-growing CS2 skins gambling product. In this role, you will own the retention strategy across the full user lifecycle, from onboarding and activation to engagement, churn prevention, and winback. You will work closely with product, marketing, and analytics teams to create personalized, automated, and performance-driven CRM campaigns that improve retention, increase user engagement, and drive long-term user value across key iGaming markets.
 

Required Qualifications:

• 3+ years of experience in CRM, Retention Marketing, Lifecycle Marketing, or a similar role within the iGaming industry.
• Proven experience working with Tier-1 and Tier-2 markets.
• Hands-on experience launching and optimizing CRM campaigns across email, push notifications, SMS, and in-app messaging.
• Strong understanding of lifecycle marketing, user segmentation, user journeys, and retention mechanics.
• Experience building automated lifecycle flows, including onboarding, activation, engagement, retention, churn prevention, and winback journeys.
• Ability to segment audiences using behavioral, product, and transactional data.
• Strong analytical mindset with the ability to make decisions based on performance metrics.
• Experience working with key CRM and product metrics, including D1/D7/D30 retention, churn rate, LTV, ARPU, conversion rate, engagement rate, and reactivation rate.
• Experience running A/B tests, analyzing results, and scaling successful CRM initiatives.
• Ability to identify churn drivers and develop retention hypotheses to reduce churn and reactivate users.
• Strong collaboration skills and experience working with product, marketing, analytics, and creative teams.
• Proactive, independent, and motivated to build CRM as a strategic growth function rather than just a communication channel.
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.

Your Advantage:

• Experience with CS2 skins trading, skins gambling, online casinos, betting, or related iGaming products.
• Experience working with LATAM and CIS markets.
• Understanding of email deliverability, sender reputation, and messaging performance optimization.
• Experience with mobile apps, subscription products, performance-driven products, or high-frequency transactional platforms.
• Basic understanding of SQL, analytics tools, data structures, and product analytics.
• Experience with advanced personalization, dynamic content, and automated lifecycle journeys.
• Strong product thinking and ability to connect CRM initiatives with broader user experience improvements.

Ideal Candidate

The ideal candidate is a hands-on CRM and retention specialist with a strong iGaming background and a deep understanding of how to influence user behavior across the lifecycle. You are comfortable working with data, building segmentation logic, launching multi-channel campaigns, and continuously testing new hypotheses to improve retention and monetization. You think strategically but execute quickly, understand the psychology of iGaming users, and know how to turn CRM into a measurable driver of business growth. You are proactive, independent, commercially minded, and excited to build scalable CRM systems for a competitive CS2 skins gambling product.

Key Responsibilities

• Build and own the CRM and retention strategy across all stages of the user lifecycle.
• Plan, launch, optimize, and scale CRM campaigns across email, push, SMS, and in-app channels.
• Design and implement automated lifecycle journeys, including onboarding, activation, engagement, retention, churn prevention, and winback flows.
• Segment users based on behavioral, product, transactional, and engagement data.
• Personalize communications to improve activation, conversion, retention, engagement, and reactivation.
• Analyze CRM performance using key metrics such as D1 / D7 / D30 retention, churn rate, LTV, ARPU, conversion rate, engagement rate, and reactivation rate.
• Run A/B tests across messaging, timing, offers, channels, and audience segments.
• Identify churn patterns and develop CRM hypotheses to reduce churn and bring inactive users back.
• Work closely with product, marketing, analytics, design, and content teams to improve the user journey.
• Translate user behavior insights into actionable CRM campaigns and lifecycle improvements.
• Continuously optimize communication frequency, channel mix, personalization logic, and campaign performance.
• Build reporting dashboards and performance feedback loops for CRM activity.
• Develop CRM as a strategic growth function that contributes directly to user retention, monetization, and long-term product success.

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Test Assignment (Optional).
   3. Technical Interview with Marketing Manager - 1.5 hr.
   4. Final Interview with CPO - 1 hr. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you, send over your CV and let’s talk!

We are looking for a Manual QA Engineer with 2+ years of commercial experience to join our team. The ideal candidate has strong hands-on experience testing mobile applications, a solid understanding of QA processes, and actively leverages AI tools to improve their work efficiency and testing practices.

Requirements

— 2+ years of commercial experience in Manual QA

— 1+ year of hands-on experience testing mobile applications (iOS and Android)

— 6+ months of experience testing web applications

— Experience using AI tools in daily work processes

— Strong knowledge of software testing methodologies, tools, and processes

— Experience creating, maintaining, and executing test plans, test cases, and checklists

— Experience with bug tracking and project management tools 

— Good understanding of mobile testing specifics, including testing on real devices

— Strong analytical and problem-solving skills

— Excellent communication and collaboration skills

— Ability to work independently and as part of a team

— English level: Upper-Intermediate or higher

Responsibilities

— Develop and execute test cases and test plans based on requirements

— Identify and document software defects, and work with the development team to resolve them

— Create and maintain test data and test environments

— Collaborate with cross-functional teams to ensure quality standards are met

— Participate in release activities and ensure the quality of releases

— Continuously improve the QA process

We offer

— Remote full-time job, long-term employment

— Flexible working hours

— Paid vacation (15 working days) and sick leaves (10 working days)

— Paid day off (Ukrainian holidays)

— Online events

— Friendly atmosphere, mutual help and support

— Compensation is negotiable based on experience