Jobs at Djinni

About company:

US-registered performance marketing company expanding into new lead generation verticals. We already operate multiple established verticals and are scaling a newer one with signed partnerships and validated demand. Current focus is Auto Loans lead generation, with TikTok Ads as the primary paid channel.

Role overview:

This is a senior individual contributor role. You will personally run TikTok lead generation campaigns end-to-end on a daily basis. This is not a people management role right now.

Responsibilities:

• Build and execute paid media strategy to generate high-quality leads via TikTok Ads.
• Launch, test, optimize, and scale campaigns (structure, audiences, placements, bidding).
• Own budget pacing and performance to keep campaigns ROI-positive.
• Track and improve key metrics: CPL/CPA, CVR, ROAS, lead quality, LTV (where available).
• Drive a structured creative testing process (angles, hooks, formats, iterations).
• Collaborate with creative/landing resources: clear briefs, fast feedback loops.
• Ensure compliance with TikTok/Facebook policies and regulated-vertical requirements.

Requirements:

• 3+ years in paid social with strong lead generation results.
• Required: hands-on experience running and scaling Auto Loans lead gen campaigns (TikTok-first).
• Strong expertise in TikTok Ads (Facebook is a plus).
• Experience scaling performance campaigns with meaningful budgets.
• Strong analytics and reporting skills (attribution basics, funnel metrics, lead quality).
• Understanding of compliance constraints in consumer finance lead gen (ad policies, claims, approvals, disclaimers).
• Clear communication and ownership; able to operate independently.

Nice to have:

• Auto Loans lead gen experience in the US market.
• Familiarity with pixel/CAPI/event tracking and BI dashboards.

Success in the first 60–90 days:

• Clear testing cadence and stable reporting.
• Identified scalable pockets and a growth roadmap.
• Improved CPL/CPA while maintaining or improving lead quality.

We are hiring an HR Operations Specialist to support day-to-day people operations in Ukraine.

The role is focused on HR administration, onboarding, and operational support. You will work closely with the HR team and support employees with routine HR processes in a fast-growing environment.
 

Responsibilities
 

HR operations and administration
 

• Preparation and maintenance of HR documentation in accordance with Ukrainian labor law
• Supporting hiring, transfers, and terminations
• Maintaining employee records, personnel files, and internal HR documentation
• Managing employment records
• Coordination with payroll and accounting on HR-related matters
• Monitoring vacation schedules, sick leaves, and working time records
   

Onboarding and employee support
 

• Supporting onboarding processes for new hires
• Preparing onboarding documentation and coordinating first working days
• Supporting employees with day-to-day HR-related questions and requests
   

Process support
 

• Supporting and documenting HR processes and procedures
• Assisting in improving and structuring HR operations as the company grows
   

Requirements
 

• 2+ years of experience in HR operations, HR administration, or similar roles
• Practical knowledge of Ukrainian labor law
• Experience working with HR documentation and personnel records
• Strong organizational skills and attention to detail
• Ability to work with multiple tasks and changing priorities
• High level of responsibility and accuracy
• English level B1 or higher
   

Will be a plus
 

• Experience with military records administration
   

What We Offer
 

• Official employment under Ukrainian labor law
• Hybrid work format with office in Kyiv
• Mobilization deferment option (бронювання)
• Medical insurance
• Individual English lessons

About Us

We are a German SEO and GEO agency with in-house web development capabilities. Beyond search optimization, we build high-performance, technically sophisticated WordPress websites for demanding clients.

We are currently launching a new project:
A modern, high-performance website for a German surgical practice that must meet the highest standards in UX, speed, stability, and technical SEO.

We are looking for a highly experienced PHP / WordPress Full-Stack Developer for an immediate project, with the goal of establishing a long-term collaboration. There is strong potential for an ongoing and possibly more permanent engagement.

Your First Mission

Develop a high-quality WordPress website for a surgical practice in Germany:

• Fast loading times (< 1 second target)
• Clean UX and medical-grade professionalism
• Advanced dynamic forms (e.g., consultation request)
• Lightweight integrations (e.g., simple Doctolib-style booking integration)
• Strong technical SEO foundation
• Scalable infrastructure setup

What We’re Looking For

Experience & Expertise

• 8–10+ years of WordPress development experience
• Strong PHP background
• Deep understanding of WordPress architecture
• Experience developing and managing environments:
  • Dev
  • Test
  • Staging
  • Production
• Many completed WordPress projects (not just maintenance work)

Performance & Technical Excellence

You are the kind of expert who can confidently answer:

“What exactly needs to be done to achieve sub-1-second load times?”

You bring hands-on expertise in:

• Performance optimization
• Core Web Vitals
• Load management
• Advanced caching strategies
• Database optimization
• CDN configuration
• DNS management
• Server setup & configuration
• FTP & hosting management

WordPress Ecosystem Mastery

We are transitioning to YOOtheme Pro as our primary builder.

Required:

• Strong WordPress expertise
• Experience with multiple editors/builders:
  • Elementor
  • WPBakery
  • Others
• Ideally experience with YOOtheme Pro
• Ability to advise on best architectural decisions

• Understanding of “state of the art” WordPress in 2026

   

Nice to have:

• Custom theme development
• Clean custom code instead of plugin overload
• Limited but solid WooCommerce understanding (no heavy e-commerce focus required)

UX & Strategic Thinking

You are not just a coder — you think productively.

• Skilled in UX design thinking
• Able to challenge ideas constructively:
  • “I wouldn’t build it that way — here’s a better structure.”
• Ability to implement dynamic page logic
• Strong understanding of conversion-driven layouts

Tracking & Technical SEO

• Confident implementing tracking setups
• Solid understanding of:
  • GA4
  • Tag Manager
  • Conversion tracking
  • Event tracking

• Strong awareness of technical SEO requirements

   

What We Value

• Reliability
• Clear communication
• Commitment
• Punctuality
• Ownership mentality

• Long-term thinking

   

We are looking for someone who:

• Is currently active in WordPress projects
• Stays up to date
• Is interested in a lasting collaboration

• Might be open to a deeper long-term engagement

   

Why Join Us?

• High-quality projects (no low-budget quick fixes)
• SEO-driven, technically demanding builds
• Long-term collaboration potential
• Strategic involvement beyond simple implementation
• Direct communication & efficient decision processes

Possess overall responsibility for the successful planning, execution, monitoring, control, and completion of projects according to the agreed scope, time, cost, and quality criteria.
A solid understanding of the web design process is crucial for this role.

Responsibilities:

- Managing websites support and maintenance;
- Managing client communication on website projects;
- Communication with design and development teams on web projects, containing a PM, BE Developer, FE Developer, Designer, and QA tester;
- Weekly company meetings, daily project meetings,
- The candidate must have excellent knowledge of the web design process and be able to work with various team members to ensure projects meet standards, deliverables, and timeframe;
- Technical SEO;
- Ahrefs/Semrush Website Audit;
- Google Search Console Website Audit;
- Microsoft Bing Webmaster Tools Audit.

Required skills:

- Excellent English communication & grammar skills;
- Basic knowledge of HTML and CSS;
- Knowledge of WordPress, Shopify and Webflow is a plus;
- Understanding of Web Design and UX interface design;
- Ability to communicate with clients directly;
- Ability to suggest ideas and practices improve the outcome of the project and meet project goals;
- Ability to work efficiently and produce work in a timely manner;
- Driven to succeed and generate results for clients;
 

Ability to work (GMT+2) hours (10 am to 7 pm);
We are a growing digital agency and are seeking to make IMMEDIATE hires.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

We’re looking for a proactive and results-driven IT Recruiter to join our team!
 

What we expect from you:

- 1+ year of experience in IT recruitment
- Completed HR/Recruitment courses
- English level: Upper-Intermediate
- Experience in closing both technical and non-technical positions
- Ability to work independently and meet deadlines
- Strong communication skills and ability to select relevant candidates according to job requirements
 

What you’ll do:

 – Manage the full recruitment cycle: sourcing, screening, interviewing
 – Collaborate with hiring managers to clarify job requirements
 – Communicate with candidates and maintain a positive candidate experience
 – Present qualified candidates in a timely manner skills

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

We’re looking for a Marketing Manager with hands-on experience in managing performance campaigns and direct communication with clients.

 If you’re passionate about growth marketing, enjoy building strong client relationships, and have excellent English communication skills — we’d love to meet you.

Requirements:

• 2–3 years of proven experience in digital marketing, preferably in performance or growth-oriented roles.
• Strong hands-on experience with Google Ads (Search, Display, Remarketing) and Meta Ads (Facebook, Instagram).
• Solid understanding of conversion tracking, event setup, and analytics via GA4 + Google Tag Manager.
• Knowledge of SEO fundamentals (technical and content-related).
• Experience with CRM systems (Active Collab, HubSpot, or similar).
• Strong analytical and problem-solving skills.
• Excellent English communication skills (B2 level or higher).
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Proactive, data-driven, and results-oriented approach.

Responsibilities:

• Develop and execute comprehensive digital marketing strategies across Google Ads, Meta Ads, SEO, and email campaigns.
• Launch, monitor, and optimize paid advertising campaigns with a focus on performance, ROI, and conversion goals.
• Oversee end-to-end project management, including timelines, task coordination, and cross-functional team collaboration.
• Serve as the main point of contact for clients: manage approvals, deliver performance reports, and gather actionable feedback.
• Set up and manage Google Tag Manager, including custom event tracking, DataLayer configuration, and GA4 integration.
• Analyze campaign and website performance data to generate actionable insights and drive continuous improvement.
• Collaborate closely with designers, copywriters, SEO specialists, and developers to deliver cohesive, high-performing marketing assets.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

📍 Location: Europe based
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re seeking a Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

We are looking for a Senior Fullstack Developer with strong DevOps experience to take ownership of our core product platform and infrastructure.
 

This role is for someone who combines solid full-stack development skills with real DevOps ownership. You will act as the main technical authority across architecture, infrastructure, and code quality.

Responsibilities

- Own and evolve the shared Core platform (authentication, RBAC, multi-tenancy, audit logging, API layer).

- Ensure all new projects follow a consistent architecture.

- Manage infrastructure, CI/CD pipelines, Docker-based deployments, and Terraform automation.

- Oversee contract developers (code reviews, Git workflows, standards).

- Manage environments 

- Maintain security best practices and SOC 2–aligned architecture.
 

Requirements

- Strong TypeScript across the stack.

- Solid experience with React and NestJS (or other Node.js frameworks).

- Experience with PostgreSQL (Prisma is a plus).

- Strong DevOps experience: Docker, CI/CD, Infrastructure-as-Code (Terraform).

- Hands-on experience with AWS or Azure.

- Experience working with shared platforms or reusable core systems.
 

Nice to Have

- Experience in regulated industries (healthcare, pharma, finance).

- SOC 2 / ISO 27001 awareness.

- Experience mentoring or leading developers.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.
 

Looking for a strong, experienced Team Lead of Media Buying to join our growing team.

Our goal is to create an industry benchmark agency with cutting-edge expertise in CPA traffic, Gambling vertical, and we need a leader who can recruit, mentor, and guide a high-performing team of media buyers while driving measurable results.

If you’re a hands-on leader with a passion for growing teams, scaling campaigns, and setting new standards in the industry, we’d love to have you on board!

Requirements:

• 2+ years of proven experience as a Team Lead Media Buyer.
• Track record of nurturing and training media buyers from junior to advanced levels (proof of past success required);
• Hands-on practitioner with expertise in creating and optimizing campaigns.
• Strong experience with CPA traffic, focusing on testing caps and scaling profitable results.
• Deep understanding of traffic quality, GEO-specific strategies, and sustainable approaches

• Established expertise in top GEOs with a proven ability to perform and scale.

   

Responsibilities:

• Build and lead a team of media buyers, focusing on training and developing junior talent into high-performing professionals.
• Develop, launch, and optimize CPA campaigns with a focus on top-tier GEOs and traffic quality.
• Share expertise in creating, testing, and scaling profitable campaigns that ensure ROI and redeposit rates.
• Provide hands-on guidance, from crafting working strategies to testing hypotheses and identifying successful combinations.
• Focus on delivering consistent test cap scaling and transitioning to high-performance caps in CPA campaigns.

• Analyze market trends, maintain an up-to-date understanding of approaches for different GEOs, and utilize strategies that prioritize quality traffic and profitability over low-value tactics.

   

What we offer:

• Competitive salary: rate + high % of profit (personal and team’s)
• Unlimited budgets for profitable campaigns;
• Work with TOP global brands from the world of Gambling;
  20 paid vacation;
• A dynamic and flexible startup environment that encourages innovation;
• Rockstar professional team (mediabuyers, affiliate, tech, creative, finance);
• 100% Remote work.

Job Description

3+ years of experience
Strong knowledge and experience in C++ development
Solid understanding and experience with multithreading
Proficiency in Object-Oriented Programming (OOP)
Experience in programming under Linux or Unix-like systems
Practical experience with STL and Boost.asio

Considered as a significant plus:
- Understanding of networking stack and protocols (OSI model, L1–L4)
- Knowledge of shell scripting and Python
- Experience with Golang
- Experience with Kubernetes (k8s)
 

Job Responsibilities

Design and implementation of network-oriented applications (Linux, userspace)
Emphasis on generic design with careful memory and processing considerations
Design and implement new modules and features, as well as evolve existing ones
Regular communication with the remote team
 

Department/Project Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow to cable operator companies to deliver the IP-based data, video, and voice services to millions of customers. Focus is given to CableOS which will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on the general purpose CPUs. It doesn’t require using ASICs and make possible to run the SW both on the bare metal servers as well as on the private cloud infostructure. CableOS is a pioneer in DOCSIS software defined networking (SDN) with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7 with providing professional services for Customers.
 

To learn more - please visit:

HTTPS://WWW.HARMONICINC.COM/BROADBAND/
HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/

Our client, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Our client is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service.

About the project:
The project is dedicated to the Sales Tax area: building a SaaS solution that helps clients track and forecast their performance.

Duties and responsibilities:
• Build and maintain a cloud-based infrastructure solution in Azure
• Deploy infrastructure as code
• Building fully automated CIСD pipelines for SaaS applications on the MS Azure platform
• Monitoring, reporting, graphing, and alerting across all infrastructure services
• Build and deploy Docker containers in an orchestrated environment
• Detect and monitor security issues
• Monitor and measure systems for performance, load & capacity planning
• Ensure that Day to Day support and maintenance of these systems is managed within best practice guidelines, which include dealing with escalations as well as communications and stakeholder management

Requirements:
• 4+ years of DevOps experience
• Commercial work experience with Azure Cloud and Azure DevOps
• Decent experience in Linux/Windows Server administration
• Well-versed in TCP/IP, HTTP, and complex cloud network and security topologies
• Good knowledge of Azure stack (AKS, VMs, Blob, VNet, SQL Databases, CDN, DNS, Azure DevOps, etc.)
• Hands-on experience with building and maintaining CI/CD pipelines with Git in Azure DevOps, Kubernetes, Helm, Docker, and Terraform
• Deep knowledge of Kubernetes (AKS)
• Hands-on experience with Terraform
• Experience setting up monitoring tools (Application Insights, Datadog)
• Basic scripting and automating skills (PowerShell, bash)
• Upper-intermediate level of English (both verbal and written)
• Deep understanding of DevOps principles

Nice to have:
• Understanding of Secure Software Development
• Experience working with Cloud Adoption Framework (CAF)
• Experience with SQL (Azure SQL Database, MySQL, PostgreSQL) and NoSQL databases (Cosmos DB, Mongo DB)

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are looking for a Middle Machine Learning Engineer to develop and enhance AI-driven solutions within the Palantir Foundry and AIP ecosystem.

In this role, you will focus on building and iterating on machine learning and LLM-based solutions, integrating them into Foundry workflows to support analytics, automation, and decision-making. You will collaborate closely with data engineers, business analysts, and domain experts to deliver practical, production-ready AI solutions.

Key Responsibilities:

• Develop and enhance machine learning and AI models to support predictive analytics, classification, forecasting, and AI-assisted workflows.
• Build AI and ML solutions within Palantir Foundry, using Python and existing Foundry pipelines, Ontology objects, and workflows.
• Apply LLMs and NLP techniques (e.g. prompt engineering, fine-tuning, embeddings, retrieval-augmented workflows) using Palantir AIP for enterprise use cases.
• Collaborate with data engineers to understand data sources, ensure data quality, and prepare datasets for model training and inference.
• Conduct experiments, evaluate model performance, and iterate on features and model approaches.
• Integrate AI models into Foundry workflows to surface insights and support business processes.
• Support model deployment and monitoring by following established team standards and best practices.
• Work closely with business and domain stakeholders to translate requirements into practical AI-driven solutions.
• Document model behavior, assumptions, and limitations to support transparency and compliance.
• Stay up to date with applied AI and GenAI trends and contribute ideas under guidance from senior team members.

Requirements:

• 3+ years of experience in machine learning, AI engineering, or applied data science.
• Strong Python skills; experience with ML libraries such as scikit-learn, XGBoost, TensorFlow, or PyTorch.
• Hands-on experience with LLMs, NLP, or GenAI use cases (e.g. prompt design, embeddings, text classification, summarization).
• Practical understanding of the ML lifecycle: data preparation, feature engineering, model training, evaluation, and iteration.
• Experience working with structured data (tabular, time series); exposure to text or unstructured data is a plus.
• Familiarity with enterprise data environments and collaborative development workflows.
• Ability to clearly explain model results and AI behavior to non-technical stakeholders.
• Upper-Intermediate English or higher.

Nice to have: 

• Proficiency in Foundry Ontology, Object Builders, and Code Repositories.
• Experience in big pharma or highly regulated industries.
• Knowledge of data privacy, compliance, and security best practices in AI applications.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Diya is currently looking for a Technical Support Team Leader (L1) to join our team. This is a full-time position available at our Zhytomyr office or remotely. We are seeking a tech-savvy individual with excellent troubleshooting skills who is ready to take the next step in their career.

The L1 Team Leader organizes and coordinates the team to ensure maximum delivery quality and high levels of customer satisfaction.

Ready to grow with us? If you have experience as an L1 Technical Specialist and feel ready to transition into leadership, this position is the perfect fit for you. We are looking for a candidate with a solid technical background who is eager to take on the Team Lead role and continue their professional development. Even if you don’t have extensive leadership experience yet, we are primarily looking for potential and the right mindset, we would be happy to talk to you!

Team management responsibilities:

• Tasks distribution, priorities determination, as well as monitoring and evaluation of the task’s implementation
• Documentation works, including operational documents, instructions, standard operations procedures, and reports for the Executive Board, Operations Manager and Customers
• Delivery operations monitoring and ensuring the delivery quality
• Communications within the delivery
• Verbal meetings with clients
• General L1 team management, tasks progress tracking and development of technical expertise of the team
• Distribution tasks according to the workload and technical skills of the team
• Regular status meetings with the team
• Knowledge sharing within the team
• Hands-on help for the team with tasks during peak workload hours
• Maintaining a healthy relationship in the team
• Conflict management inside the team
• Team education, mentoring and other team activities
• Adaptation of new team members
• Daily checks of the time tracked and its accuracy
• Participation in the regular performance evaluations of the team

Engineering responsibilities:

• Act as the primary technical escalation point within L1
• Troubleshoot and resolve complex or non-standard L1 issues
• Perform advanced technical triage before escalation to L2/L3
• Ensure proper diagnostics, logs, and troubleshooting steps are completed
• Maintain and improve technical runbooks, SOPs, and knowledge base
• Reduce unnecessary escalations through coaching and technical guidance
• Participate in major incident bridges and provide L1 technical coordination
• Conduct preliminary root cause analysis for recurring issues.
• Define and enforce technical troubleshooting and documentation standards.

Requirements:

• English: upper-intermediate (B2)
• A minimum of 2 years experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems
• Experience with Microsoft 365 and Azure platforms
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions
• Demonstrated ability to generate and maintain technical documentation

Will be a plus:

• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of managed antivirus and backup solutions.
• Solid knowledge of PowerShell Scripting and command-line management
• Experience in managing a team
• Microsoft 365 Certification

What we offer:

• Comfortable work environment, remote work
• Competitive salary
• Paid vacation and sick leave
• Healthcare insurance and gym
• Training and useful experience
• Work in a young and friendly team
• Career opportunities and professional growth