Jobs at Djinni

Gypsy Collective is looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.

📅 Your daily adventures include:

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
• Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
• Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
• Creating guides, communication standards, and best practices for working with VIP clients;
• Analyzing weak points in customer communication and suggesting practical improvements and solutions;
• Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
• Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
• Ensuring that communication standards align with the company’s premium service expectations and business goals;
• Tracking communication quality trends and identifying opportunities for process optimization and team development.

🧭 What makes you a great match:

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
• Strong understanding of premium customer service and personalized communication approaches;
• Ability to provide constructive, actionable, and well-structured feedback;
• Experience building onboarding, training, quality control, or team development processes;
• Excellent communication and interpersonal skills with high attention to detail;
• Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
• Ability to work independently and maintain high quality standards in a fast-paced environment;
• English level: B2+ (required);
• Fluent in Ukrainian;
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Our client is a fast-growing AdTech company developing digital advertising solutions for the streaming ecosystem.

The company has built proprietary technology that integrates via API with leading platforms such as Twitch, enabling interactive ad formats directly within live streams. The solution increases audience engagement and creates new monetization opportunities for advertisers and streamers.

Responsibilities:

• Lead the identification, outreach, and onboarding of influencers, securing partnerships that maximize results for both the client and the agency;
• Plan and execute influencer advertising campaigns across platforms including YouTube, Twitch, Kick, TikTok, and Instagram, following the approved marketing strategy and ensuring timely delivery of all campaign assets;
• Track, interpret, and report on campaign data, offering clear insights and data-driven recommendations to boost performance;
• Manage multiple influencer campaigns simultaneously for active clients while contributing to the creation and presentation of proposals for new business opportunities;
• Conduct continuous market research to identify promising influencer channels and meet monthly targets for expanding and diversifying the agency’s influencer network;
• Assess potential influencer collaborations to ensure strong alignment with client branding, messaging, and campaign objectives;
• Develop and suggest creative approaches and tactical improvements aimed at enhancing campaign engagement and conversion outcomes;
• Maintain professional and clear communication in English;
• Organize daily priorities, coordinate cross-team updates, and maintain momentum toward campaign deadlines while ensuring full visibility on negotiation status and performance results;
• Work closely with your line manager to align campaign execution with overarching marketing goals, ensuring a consistent and strategic direction.

Requirements:

• At least 2 years of experience in the iGaming industry, specifically in Tier 1-2 markets;
• Proven success in influencer outreach, negotiation, and managing influencer marketing campaigns;
• Established network of content creators and a proven track record of executing successful influencer campaigns;
• Strong ability to assess influencer fit for brand collaborations and maintain productive relationships;
• Experience working with LATAM markets and the ability to conduct negotiations in Spanish;
• Excellent written and verbal communication skills in English;
• Performance-oriented, with a deep understanding of key metrics and strategies for optimization;
• Strong analytical skills to evaluate campaign results and provide actionable insights;
• Proactive and collaborative mindset, with a focus on delivering measurable results.

TraffBraza шукає Fullstack PHP Engineer для розвитку окремого SEO-напрямку.
Ми шукаємо інженера, який не просто пише backend, а розуміє, як технічні рішення впливають на SEO, індексацію та масштабування органічного трафіку.

Ти будеш працювати над SEO-проєктами, внутрішніми платформами, генераторами сторінок, адмінками та сервісами, які обробляють великі об’єми SEO-сторінок і трафіку.

Що потрібно робити

• Розробляти та підтримувати SEO-проєкти на PHP
• Створювати backend-логіку для генерації сторінок, шаблонів та метаданих
• Реалізовувати технічне SEO:
  • sitemap.xml
  • robots.txt
  • canonical
  • redirects
  • OpenGraph / Twitter Cards
  • schema.org
• Оптимізувати швидкість сайтів та Core Web Vitals
• Працювати з великою кількістю landing pages / programmatic SEO pages
• Розробляти внутрішні інструменти та адмінки для SEO-команди
• Інтегрувати сторонні API, аналітику та внутрішні сервіси
• Працювати з кешуванням, CDN, чергами та оптимізацією навантаження
• Використовувати AI-інструменти для прискорення розробки та прототипування

Наш стек

Backend

• PHP 8+
• MySQL / PostgreSQL
• Redis
• REST API
• Queues / Jobs / Workers
• Composer
• PHPUnit / Pest

Frontend

• Blade / Twig
• JavaScript / TypeScript
• Vue / React / Alpine.js
• Tailwind CSS / Bootstrap

SEO / Infra

• SSR (server-side rendering)
• sitemap.xml
• robots.txt
• canonical
• schema.org
• OpenGraph / Twitter Cards
• Core Web Vitals
• CDN

Tools

• Git
• Docker
• CI/CD
• Linux basics
• ChatGPT / Claude / Cursor / Copilot / Windsurf

Що очікуємо від кандидата

• 3+ роки комерційного досвіду у fullstack-розробці
• Впевнений досвід з PHP 8+
• Досвід роботи з REST API
• Практичний досвід з MySQL
• Розуміння кешування, CDN та оптимізації продуктивності
• Досвід з Blade/Twig та сучасним frontend
• Розуміння server-side rendering і його впливу на SEO
• Знання технічного SEO:
  • індексація
  • sitemap
  • robots.txt
  • canonical
  • redirects
  • SEO-friendly URLs
  • Core Web Vitals
• Досвід роботи з Git, CI/CD та code review
• Вміння писати підтримуваний та структурований код

AI-assisted development / vibe coding

Для нас AI — це частина сучасної розробки, а не просто «генератор коду».

Буде важливо, якщо ти:

• вмієш працювати з ChatGPT / Claude / Cursor / Copilot
• швидко прототипуєш рішення через AI
• перевіряєш та рефакториш AI-generated code
• використовуєш AI для:
  • boilerplate
  • тестів
  • рефакторингу
  • документації
  • аналізу помилок
  • SQL-запитів
  • роботи з legacy-кодом

Буде плюсом

• Досвід роботи з SEO-проєктами
• Affiliate / Gambling / Betting / Crypto / Leadgen ніші
• Programmatic SEO
• Multi-language / multi-region сайти
• WordPress / October CMS / Craft CMS
• Docker / базовий DevOps
• Google Search Console, Ahrefs, Lighthouse
• SQL optimization, caching, CDN, image optimization

Умови

• Fully remote
• Гнучкий старт робочого дня (9/10/11)
• Оплата на українську карту або crypto
• Відпустки без ліміту
• Лікарняні до 100 днів/рік
• Корпоративна підписка на Claude Code

Responsibilities:

• Lead and manage a C&B / payroll finance function (20–25 people) across multiple countries and entities;
• Ensure accurate payroll, bonuses, benefits, equity, and tax-related payments across all geographies;
• Build financial reporting and control system for all compensation processes, reporting to CFO;
• Drive automation and optimization of payroll and compensation processes (ERP/1C/Baz, Excel, internal tools);
• Implement and maintain strong internal controls, audits, and compliance across all locations;
• Manage multi-country, multi-format employment structures (B2B, contractors, mixed models);
• Optimize costs, processes, and tax burden across group entities;
• Solve operational and cross-team issues, ensuring structure, transparency, and accountability.

Requirements:

• Experience in senior leadership role (Head/Director) with 20+ people in management;
• Strong background in payroll, C&B, financial control, or HR accounting in large structured companies;
• Experience with multi-country operations and complex payroll systems;
• Advanced Excel skills + experience with ERP systems (1C/Baz or similar);
• Proven experience in process automation and optimization of finance/payroll workflows;
• Strong understanding of taxation, payroll compliance, and financial controls;
• Experience working with different employment formats (B2B, contractors, mixed models);
• Strong analytical mindset + ability to build structure in complex, unorganized environments;
• Willingness to work in multi-location setup with Cyprus as key hub (relocation/onsite required for onboarding).

About Us

We are a fast-growing digital advertising technology company that has developed an innovative tool connecting to streaming platforms via API, primarily Twitch but compatible with other streaming services. Our technology enables advertisers to overlay interactive ad banners on streamers' video content, creating new possibilities for audience engagement. We're looking for a talented Business Development Manager to drive our expansion strategy and cultivate valuable client relationships with streamers, advertisers, and platforms.

Responsibilities

• Identify and pursue new business opportunities within the streaming advertising market, with a focus on Tier 1 and Tier 2 markets
• Build and maintain strong relationships with advertisers, streamers, esports organizations, and other content creators across various streaming platforms
• Develop partnerships with brands looking to reach streaming audiences through interactive advertising
• Fully manage clients as an account manager (support, consulting, request processing)
• Conduct regular upsells to existing clients, increase average order value and extend contracts
• Actively work towards achieving KPIs of acquiring 10 medium-sized clients in the first 6 months
• Negotiate and close contracts for advertising services, ensuring optimal terms for the company
• Conduct market research to identify industry trends, competitor activities, and potential partnership opportunities
• Collaborate with cross-functional teams (sales, marketing, product) to deliver comprehensive advertising solutions
• Prepare and deliver compelling presentations, proposals, and reports to clients and stakeholders
• Achieve and exceed sales targets and KPIs
• Stay updated on digital advertising developments, ensuring the company remains competitive
• Represent the company at industry events, conferences, and networking opportunities

Requirements

• Proven experience (3+ years) in business development, sales, or a related role
• Essential: Experience in selling digital advertising solutions on the publisher side or within an advertising agency
• Experience working as an account manager and conducting successful upsells to existing clients
• Strong understanding of digital advertising ecosystem, particularly in live streaming and interactive media
• Knowledge of streaming platforms (Twitch and others), influencer marketing, and the streaming content landscape is highly desirable
• Excellent negotiation, communication, and presentation skills
• Proven ability to close deals and achieve sales targets
• Experience with media planning, audience targeting, and advertising campaign optimization
• Proficiency in sales funnel software and Google Office Suite
• Understanding of advertising metrics, analytics, and reporting
• Ability to work independently and as part of a team
• English fluency required; additional languages are a plus

What We Offer

• Opportunity to work with a dynamic team in a rapidly growing company
• Competitive compensation package with performance-based incentives
• Professional development and rapid career growth opportunities with transition to a sales department head position upon achieving KPIs within 6 months
• Prospect of forming your own sales and business development team
• Access to cutting-edge marketing technologies and tools
• Collaborative and innovative work environment

If you're passionate about digital advertising, have a proven track record in business development, and want to be part of an innovative team transforming the digital marketing landscape, we want to hear from you!

Our client is an international Crypto & iGaming product company that has been successfully operating in the market for over 5 years.

The company focuses on performance-driven growth, scalable traffic acquisition models, and long-term product development within highly competitive markets.

This is a strategic expansion phase, with a strong focus on building new traffic directions and assembling high-performing teams.

As a recruitment partner, we provide full support throughout the hiring process.

Detailed information about the product, internal structure, and growth strategy will be shared with shortlisted candidates at the next stages of communication.

Responsibilities:

• Creating and launching marketing activities for the sportsbook vertical, including promo campaigns, bonus mechanics (free bets, risk-free bets, odds boosts, cashback), seasonal offers, and retention campaigns;
• Promoting sportsbook product features, new betting markets, odds, tournaments, and special events;
• Acting as a local product representative between marketing, trading, and product teams to improve user experience and conversions;
• Monitoring player behavior, campaign performance, and key sportsbook metrics;
• Analyzing competitors in the sportsbook and crypto-betting segments;
• Tracking industry trends, UX solutions, bonus mechanics, and marketing approaches;
• Localizing marketing campaigns for different GEOs.

Requirements:

• At least 1 year of experience working with sportsbook products;
• Understanding of sportsbook logic, betting markets, and odds;
• Experience with bonus systems and retention mechanics;
• Strong analytical skills;
• Experience working with CRM systems, analytics platforms, and marketing dashboards;
• Ability to work in a fast-paced product environment;
• Strong communication and cross-functional collaboration skills.

Nice to have

• Experience in Crypto / Crypto iGaming;
• Understanding of Web3, crypto payments, and wallets.

🚀 Join Our Team as a Manual QA Engineer!
We are looking for a proactive and detail-oriented Manual QA Engineer to join our team and help ensure the quality of our web and mobile products. This role requires a high level of ownership, independence, and strong communication skills, as you will be the primary QA specialist on the project, working closely with developers and the Product Owner.

REQUIREMENTS:

• 1+ year of commercial experience in manual software testing.
• Upper-Intermediate English with the ability to communicate confidently and understand native speakers – MUST.
• Strong STLC knowledge, test design techniques, and experience with various testing types (functional, regression, exploratory, integration)
• Experience testing web and iOS applications.
• Experience with cross-browser and cross-platform testing.
• Understanding of release and upgrade testing processes.
• Strong knowledge of Chrome DevTools (Console, Network, Storage, Service Workers).
• Experience with TestFlight and basic familiarity with Xcode.
• Experience testing browser extensions - nice to have.
• Basic knowledge of MySQL.
• Ability to create clear test documentation (test cases, checklists, bug reports).
• Experience with Jira, Qase, or similar QA tools.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently, clarify requirements, and identify risks proactively.

RESPONSIBILITIES:
 

• Own the QA process for the project and act as the primary quality advocate within the team.
• Analyze requirements and proactively identify ambiguities, risks, and edge cases.
• Collaborate closely with developers and the Product Owner, participate actively in team meetings, planning session to ensure high product quality.
• Create, maintain, and execute test cases, checklists, and test plans.
• Perform functional, regression, exploratory, and integration testing.
• Test web applications, browser extensions, and iOS mobile applications.
• Validate new features, release candidates, and upgrade flows.
• Investigate issues using Chrome DevTools, Service Worker tools, Xcode, and other debugging utilities.
• Continuously improve QA processes and contribute to product quality initiatives.
   

WHAT WE OFFER:

• Full-time remote position with stability and career growth opportunities.
• Ukrainian holidays off, plus paid vacation and sick leave.
• Compensation for English courses and sports activities.
• Access to an in-house English-speaking club.
• Accounting support and a proactive work environment.
• Engaging corporate events and team-building activities.
   

How to Apply:
If you enjoy taking ownership, working closely with product and engineering teams, and making independent decisions that directly impact product quality, we'd love to hear from you. Please submit your resume and tell us why you'd be a great fit for this role.



 

The Mission

Wallee Group is a leader in advanced payment solutions, dedicated to providing robust, scalable, and secure systems across multiple domains. We enhance customer experiences through innovative payment and finance technology that empowers businesses to grow efficiently. With operations spanning several countries, we thrive on collaboration and agility, utilizing the Scrum framework to drive our international teams. At Wallee, we stay at the forefront of market trends, continuously innovating to deliver premier services to our global customers.

The Role

To achieve our mission of providing the market's best payment experience, Wallee is seeking experienced and versatile java software engineers for our Vilnius office. As disruptors in the payment space, we build industry-leading systems that demand the highest standards of security and reliability. We are constantly pushing our solutions into new territories, and we are looking for engineers who thrive in a fast-paced, agile environment to help us redefine the future of finance.

Tasks

Your Impact

• Architect Scalability: Design and develop highly resilient back-end systems using Java, ensuring our infrastructure handles global scale with ease.
• Feature Innovation: Own the end-to-end lifecycle of new features, from initial implementation to refined bug fixing and performance tuning.
• Collaborative Engineering: Work closely with product managers, UX designers, and QA to translate complex business needs into elegant technical solutions.
• Code Excellence: Drive quality through automated testing, rigorous code reviews, and the creation of clear, maintainable technical documentation.
• Stay Ahead: Continuously research and evaluate emerging technologies and methodologies to keep Wallee at the cutting edge of the fintech industry.

Requirements

What You Bring to the Table

• Technical Depth: Advanced proficiency in Java and core frameworks such as Spring, Spring Boot, and Hibernate.
• Systems Thinking: Proven experience building distributed systems and scalable, high-availability solutions.
• Data Mastery: Strong proficiency in SQL and experience managing complex data structures.
• Modern DevOps: Hands-on experience with CI/CD pipelines (Jenkins/GitLab CI) and containerization (Docker, AWS ECS).
• Agile Mindset: A degree in Computer Science (or equivalent experience) and a track record of thriving in fast-paced, Agile environments.

• Bonus Points: Experience with JavaScript, Apache Camel, or BPM engines.

   

  Benefits:

• You are part of an agile, young international team and shape our products sustainably with your ideas.
• You will play a decisive role in designing products in an omni channel payment start-up and work with leading companies in the financial industry on international projects.
• We offer flexible structures and flat hierarchies.
• Cooperation with motivated colleagues and numerous personal development opportunities.

We are looking for a Senior Java Backend Developer to join a long-term project for our EU-based client. You will become part of an international engineering team building a distributed, cloud-native platform focused on scalability, reliability, and high performance.

This role is ideal for an experienced backend engineer who enjoys designing microservice architectures, working with modern cloud technologies, and contributing to complex enterprise-grade solutions.
 

Responsibilities

• Design and implement scalable backend services using Java and Spring Boot.
• Develop and maintain cloud-native microservices in a distributed environment.
• Design microservice architecture and participate in technical decision-making.
• Build and maintain RESTful APIs and integration services.
• Implement messaging-based solutions using RabbitMQ and JMS.
• Participate in code reviews and ensure high engineering standards.
• Develop and maintain automated tests, including integration and performance testing.
• Collaborate closely with Product Owners, Architects, QA Engineers, and DevOps teams.
• Contribute to continuous improvement of development processes and platform reliability.
   

Must Have

• 5+ years of commercial experience with Java development.
• Strong expertise in Java, Spring Boot, and Spring ecosystem.
• Hands-on experience with Spring Integration and Spring Cloud Contract.
• Solid understanding of microservices architecture and distributed systems.
• Experience building and operating cloud-native applications on AWS.
• Experience working with Kubernetes or other container orchestration platforms.
• Strong knowledge of REST API design and implementation.
• Experience with messaging technologies such as RabbitMQ or JMS.
• Experience with Maven, Git, and CI/CD pipelines.
• Hands-on experience with relational and NoSQL databases, including MariaDB/MySQL, DocumentDB, and Redis.
• Experience with automated testing using JUnit and Spring Boot Test.
• Good understanding of software quality assurance practices.
• Upper-Intermediate+ English level.

Nice to Have

• Experience working within SAFe environments.
• Knowledge of eMobility, EV charging ecosystems, or Charge Point Management Systems (CPMS).
• Familiarity with charging communication protocols such as OCPP.
   

What We Offer

• Fully remote position.
• Long-term cooperation with a well-established EU client.
• Opportunity to work on a modern cloud-native platform.
• International Agile environment.
• Direct impact on architecture and technical decisions.
• Professional and collaborative engineering culture.

The project involves the design, development, and maintenance of enterprise-level data processing and reporting solutions. It includes working with SAP Data Services for ETL workflows, SAP Business Objects for report development, and modern backend technologies such as Java and Spring Framework. The goal is to ensure accurate data transformation, integration, and presentation across systems in a scalable and reliable environment.

• Responsibilities:

  Install and configure SAP IPS/DS (BODS) and SAP BO tools.
  
  Design, build, and maintain ETL workflows using SAP Data Services and DBT.
  
  Develop and maintain Business Objects reports.
  
  Implement backend logic using Java 8+, Spring Framework, Hibernate, and Oracle DB.
  
  Write and optimize complex SQL queries.
  
  Ensure performance and data accuracy across transformation pipelines.
  
  Collaborate with cross-functional teams in an Agile environment.
  
  (Optional) Support frontend development using Angular/React/JSP if needed.
  
  Proactively contribute to problem-solving and system improvements.
  
  Communicate effectively with stakeholders and team members.

• Mandatory Skills:
  • dbt
  • SAP BO Data Services
  • SAP Business Objects (BO)
  • SAP Design Studio

• Mandatory Skills Description:

  Overall experience:
  A minimum of 4 years hands-on experience as a software developer in an enterprise organization working on complex custom developed applications
  Desired: working experience in agile software development
   
  SAP Data Services:
  Experience with instalation and setup of SAP IPS/DS (BODS)
  Design and development of ETL flows using SAP DS + Designer
   
  SAP Business Objects:
  Experience with instalation and setup of SAP BO
  Design and development of BO reports
   
  DBT:
  Developing, maintaining, and optimizing data transformation workflows using DBT, ensuring data accuracy
   

About the Role
We are looking for an experienced VIP Manager to take ownership of a portfolio of high-value players (VIP 2–VIP 5).
In this role, you will be responsible for player retention, engagement, relationship management, and portfolio performance. You will become the primary point of contact for your assigned players, building long-term relationships and delivering a highly personalized VIP experience.

You will communicate directly with players through calls, WhatsApp, email, and other available channels, ensuring they remain engaged, active, and satisfied throughout their VIP journey.
This is a proactive retention-focused role with a direct impact on player loyalty, activity, and long-term value. We are looking for someone who understands VIP player behavior, enjoys relationship management, and is motivated by both player satisfaction and commercial results.

Key Responsibilities
VIP Relationship Management
— Manage a portfolio of VIP players (VIP 2–VIP 5);
— Build and maintain strong long-term relationships with assigned players;
— Act as the primary point of contact for your portfolio;
— Deliver a highly personalized VIP experience tailored to player preferences and behavior;
— Maintain regular communication through calls, WhatsApp, email, and other available channels;
— Ensure all important player interactions and follow-ups are completed in a timely manner;
— Understand player motivations, preferences, and activity patterns;
— Maintain high engagement levels across your portfolio.

Retention & Reactivation
— Monitor player activity and identify churn risks;
— Execute retention and reactivation activities;
— Contact inactive or disengaged players and maintain long-term communication;
— Respond proactively to changes in player behavior, including inactivity, reduced engagement, deposit declines, withdrawals, and big wins;
— Support player loyalty and long-term retention through relationship-based communication;
— Identify opportunities to increase player activity and engagement.

Bonus & Promotional Management
— Select suitable bonuses and promotional offers based on player behavior and value;
— Request bonuses through internal approval processes;
— Present offers in a personalized and strategic manner;
— Monitor player response to promotions and retention campaigns;
— Balance player satisfaction with responsible bonus allocation;
— Contribute ideas to improve player engagement and loyalty initiatives.
Bonuses should support player retention and relationship management, not replace them.

Portfolio Performance Management
— Monitor deposits, withdrawals, and overall player activity;
— Analyze player behavior and engagement trends;
— Identify opportunities to improve player value and retention;
— Prioritize communication and follow-up activities based on player importance and activity;
— Take full ownership of portfolio performance and player relationships;
— Ensure high-value accounts receive appropriate attention and proactive management.

CRM Management & Reporting
— Record all player communication and interactions;
— Maintain accurate player notes and communication history;
— Update statuses, follow-up actions, and important account information;
— Keep CRM records organized and up to date;
— Follow internal reporting and operational standards;
— Ensure all player-related information is accurately documented.
Strong CRM discipline is considered a core part of the VIP Manager role.

Cross-Functional Collaboration
You will work closely with CRM, Payments, Support, Product, and Compliance teams to ensure VIP players receive the highest level of service.
This includes:
— escalating and resolving player issues;
— coordinating VIP campaigns and promotions;
— providing player feedback and insights;
— contributing to the continuous improvement of VIP operations.

Communication
Phone communication is a key part of the role.
The successful candidate should feel comfortable maintaining regular contact with VIP players through outbound calls, relationship-building conversations, retention activities, and personalized follow-ups.
Strong written communication through WhatsApp and email is equally important.

Success in this Role
Success in this position will be measured through:
— player retention and reactivation performance;
— portfolio engagement and activity levels;
— growth and development of player value;
— quality of VIP relationships and communication;
— CRM discipline and operational execution;
— contribution to overall VIP department objectives.

Requirements
Professional Experience
— Minimum 2 years of experience as a VIP Manager within the iGaming industry;
— Proven experience managing VIP player portfolios;
— Experience working with high-value players;
— Experience managing portfolios of VIP players rather than handling inbound support only;
— Strong understanding of retention, reactivation, and loyalty strategies;
— Experience with bonuses, promotional campaigns, and player engagement initiatives;
— Understanding of VIP player lifecycle management.

Communication Skills
— Excellent written and spoken English (B2+ minimum);
— Strong phone communication skills and confidence in outbound calling;
— Ability to build trust and maintain long-term relationships with players;
— Excellent negotiation and objection-handling abilities;
— High emotional intelligence and strong interpersonal skills.

Analytical & Operational Skills
— Ability to analyze player behavior and identify retention opportunities;
— Understanding of key VIP metrics such as Deposits, GGR, Hold, RTP, Retention, and Reactivation;
— Ability to manage multiple VIP accounts simultaneously;
— Strong organizational and prioritization skills;
— Attention to detail and ability to work independently.

Personal Qualities
— Professional, mature, and responsible approach to work;
— Strong sense of ownership and accountability;
— Commercial awareness and business-oriented mindset;
— Results-oriented and proactive personality;
— Comfortable working in a remote environment.

What We Offer
— Full-time remote position;
— Schedule: Monday–Friday, 16:00–00:00 (Kyiv time);
— Competitive fixed salary and performance-based bonus structure;
— Opportunity to work directly with high-value VIP players;
— High level of ownership and autonomy;
— Direct impact on player retention, engagement, and business performance;
— International team environment;
— Career growth opportunities within a fast-growing iGaming company.
 

We invite Middle/Senior Rust Developer to join our team for remote, long-term cooperation.

Gransoft develop an large-scale low-latency in-house trading engine.

Requirements:

• Strong and confident knowledge of Rust.
• 4+ years of professional software development experience, including at least 2 years of hands-on experience with Rust
• Experience with Unix-family operating systems.
• Experience with cloud platforms.
• Experience with low-latency data messaging systems (e.g. Redis)
• Experience with CI/CD solutions, Supervisor and docker.
• An high-level proficiency in English: reading, writing and speaking

• Self-motivated, highly responsive, and committed to meeting tasks and deadlines.

   

Strong plus

• Experience with Python.
• Experience with real-time and large-scale systems

• Experience with finance domain.

   

We offer:

 — Interesting and challenging project

 — Creative and friendly atmosphere

 — Our company policy is to welcome your ideas and suggestions

 — An international team of experienced developers

 — Flexible work schedule

 — 8-hour workday

More details could be given during an interview 
Please include your Telegram username in CV.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be night shifts from 22:00 to 6:30 Eastern European Time (EET) 

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

HRAVITY is looking for a Technical Recruiter to join our team. We are a technical recruitment agency placing Senior+ engineers and tech leaders at product companies and startups across the US and EU. We don’t do volume hiring, we work with small and mid-sized teams who care about hiring quality over speed.
 

Our team mainly works in a full recruitment cycle: from the first call with a hiring manager to an accepted offer. The focus of this role is on driving sourcing and recruitment efforts, as part of a small agile team. You'll run 1–3 open roles at a time, just enough to actually understand what each client needs and find the right person. This role is ideal for candidates with an educational background in IT or some initial experience in the tech field, who are eager to grow their career in recruitment.
 

WHAT AM I GOING TO DO?

• Active sourcing — most of your candidates won't be actively looking. You'll build outreach strategies, test new channels, quickly read what the market looks like for a given role, and iterate until you find what works.
• Job marketing — write JDs that attract the right people, choose where to post them, and manage the inbound flow
• Screening & interviews — you'll talk to a lot of people. For each conversation, there are two jobs: present the role in a way that makes the right candidate interested, and run a structured interview to assess whether they actually fit.
• Coordination — schedule interviews, keep all sides aligned, and make sure the process moves without unnecessary delays. The best candidate experience often comes down to this.
• Client collaboration — run discovery calls, ask the questions hiring managers didn't think to answer, and turn vague requirements into a search strategy. Iterate, update, be a partner and lead client through the process.
• Talent pipeline — build and maintain a reserve of strong candidates you've already vetted. Keep relationships warm so when a role opens, you're not starting from zero.
• Process & records — keep the ATS (Notion) clean, up to date, and document what works. We're a small team, so good habits here matter.
   

WHAT ARE THE QUALIFICATIONS?

• 2+ years in IT recruitment, ideally with US or EU markets
• Strong sourcer — you know your way around sourcing tools and automation, and don't rely on one channel
• Strong English (B2) — you'll be writing JDs, running interviews, and managing client relationships in it daily
• Education in IT or completed technical courses — you understand how software is built, can read a tech stack, and follow a conversation with developers
• Structured thinker — you communicate in a clear way, prioritize well, and can articulate your reasoning
• Self-driven — you manage your own workload, flag issues before they become problems, and don't need someone to check if things are moving. We trust people to own their work without being reminded.
   

WHAT ARE THE WORKING CONDITIONS?

• Remote-first setup, flexible working hours and unlimited vacation policy
• Supportive and collaborative atmosphere with flat hierarchies and BS-free environment
• Full tax and expense coverage, all necessary equipment, tools, and resources
• Competitive base salary with uncapped performance-based bonuses
• Comprehensive insurance coverage, gym memberships and more

HRAVITY is looking for a Technical Recruiter to join our team. We are a technical recruitment agency placing Senior+ engineers and tech leaders at product companies and startups across the US and EU. We don’t do volume hiring, we work with small and mid-sized teams who care about hiring quality over speed.
 

Our team mainly works in a full recruitment cycle: from the first call with a hiring manager to an accepted offer. The focus of this role is on driving sourcing and recruitment efforts, as part of a small agile team. You'll run 1–3 open roles at a time, just enough to actually understand what each client needs and find the right person. This role is ideal for candidates with an educational background in IT or some initial experience in the tech field, who are eager to grow their career in recruitment.
 

WHAT AM I GOING TO DO?

• Active sourcing — most of your candidates won't be actively looking. You'll build outreach strategies, test new channels, quickly read what the market looks like for a given role, and iterate until you find what works.
• Job marketing — write JDs that attract the right people, choose where to post them, and manage the inbound flow
• Screening & interviews — you'll talk to a lot of people. For each conversation, there are two jobs: present the role in a way that makes the right candidate interested, and run a structured interview to assess whether they actually fit.
• Coordination — schedule interviews, keep all sides aligned, and make sure the process moves without unnecessary delays. The best candidate experience often comes down to this.
• Client collaboration — run discovery calls, ask the questions hiring managers didn't think to answer, and turn vague requirements into a search strategy. Iterate, update, be a partner and lead client through the process.
• Talent pipeline — build and maintain a reserve of strong candidates you've already vetted. Keep relationships warm so when a role opens, you're not starting from zero.
• Process & records — keep the ATS (Notion) clean, up to date, and document what works. We're a small team, so good habits here matter.
   

WHAT ARE THE QUALIFICATIONS?

• 2+ years in IT recruitment, ideally with US or EU markets
• Strong sourcer — you know your way around sourcing tools and automation, and don't rely on one channel
• Strong English (B2) — you'll be writing JDs, running interviews, and managing client relationships in it daily
• Education in IT or completed technical courses — you understand how software is built, can read a tech stack, and follow a conversation with developers
• Structured thinker — you communicate in a clear way, prioritize well, and can articulate your reasoning
• Self-driven — you manage your own workload, flag issues before they become problems, and don't need someone to check if things are moving. We trust people to own their work without being reminded.
   

WHAT ARE THE WORKING CONDITIONS?

• Remote-first setup, flexible working hours and unlimited vacation policy
• Supportive and collaborative atmosphere with flat hierarchies and BS-free environment
• Full tax and expense coverage, all necessary equipment, tools, and resources
• Competitive base salary with uncapped performance-based bonuses
• Comprehensive insurance coverage, gym memberships and more