Jobs

We are a ZOMRO company is an international hosting company offering a full range of services, from shared hosting, Cloud VPS, and dedicated servers to domain registration and additional hosting solutions. Founded in 2014 in Ukraine, we’ve since expanded across the globe. Today, thousands of customers trust our years of expertise to power reliable systems and deliver efficient solutions for challenges of any complexity. 

We’re growing our professional team and invite you to help us shape the future of hosting.

Responsibilities:

• Providing technical support to users, troubleshooting and resolving issues.
• Administering and maintaining Linux and Windows operating systems.
• Advising clients on the use of hosting company services, including hosting and domain setup.
• Monitoring and analyzing OS performance, identifying and addressing malfunctions.

Mandatory Requirements:

• Integrity and a responsible approach to duties.
• Motivation to work and the ability to quickly acquire new knowledge.
• Proficiency in Ukrainian.

Candidates who meet at least one of the following criteria are encouraged to apply:

• Final-year students specializing in IT.
• IT education but no prior work experience in IT.
• No IT education but relevant IT work experience.
• Experience installing Linux and working with the command line.
• Familiarity with various CMS platforms and installation skills.
• Experience transferring websites between servers or platforms.
   

Preferred Qualifications:

• Technical (IT) education.
• English proficiency at a pre-intermediate level.
• Knowledge or experience with Linux and Windows operating systems.
• Basic understanding of DNS, Apache, Nginx, MySQL, FTP, POP3, SMTP, and SSH principles.
• Familiarity with computer networks, including LAN, WAN, and routing.
   

If you are eager to work and grow as an IT specialist, submit your resume and join us for an interview!

We Offer:

• A modern, well-equipped office in an IT company.
• Competitive salary plus regular performance-based bonuses.
• Timely salary payments twice a month.
• Official employment with transparent payment terms, without "envelope" salaries.
• Net salary is paid directly to your bank account after taxes are covered by the company.
• Salary tied to the USD exchange rate.
• Transportation to and from work via taxi.
• Office perks: tea, coffee;
• A sports corner with a table tennis setup, pull-up bar, weights, and darts for physical activity and stress relief.
• Relaxation area featuring a PlayStation 5, VR headset, and board games.

Work Conditions:

• Modern and comfortable workstations equipped with all necessary technology.
• Opportunities for training and professional development.
• Five-day work week with a fixed schedule.
• Eight-hour workday with a lunch break.
• Annual paid vacation.
• Sick leave compensation.
• Flexible work schedule with adjustments for personal matters.
• Reservations are possible in accordance with applicable law and the company's internal procedures and based on the selection results.

We are open to candidates with minimal experience who are quick learners.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Sales Manager (Growth to Real Estate Agent, Bali)

A real estate agency in Bali is looking for an ambitious Sales Manager to join the team, with a clear career path to becoming a Real Estate Agent and an opportunity to relocate to Bali.

Responsibilities:

• Handling incoming and outgoing leads
• консультирование клиентов → Consulting clients on real estate properties
• Conducting negotiations and supporting deals end-to-end
• Maintaining client database and CRM
• Contributing to sales growth and process improvement

Requirements:

• Fluent English (mandatory)
• Strong verbal and written communication skills
• Genuine interest in real estate and development
• Fast learner with a proactive mindset
• Result-oriented and responsible

Conditions:

• Fixed salary based on bonus following business processes and maintaining clean CRM
• Commission from sales (our experienced agents earn from $2000+)
• Working schedule: Monday-Friday, 09:00—18:00 (Kyiv time)
• Career growth to Real Estate Agent
• Opportunity to relocate to Bali

We are looking for a People Partner to join our Global HR Team. In this role, you will collaborate closely with Team Leads, Experts, and key stakeholders to deliver high-impact HR support aligned with both internal and client business needs.

You will play an important role in enhancing the employee experience, driving engagement, and ensuring the smooth execution of HR processes in a dynamic environment.
 

Required Skills:

• Experience: 1+ year of proven experience as an HR Manager / People Partner.
• Expertise: Strong knowledge of local and international HR practices.
• Adaptability: Experience working with distributed teams and client-facing environments.
• Analytics: Ability to analyze data and translate insights into actionable recommendations.
• Soft Skills: Excellent communication and interpersonal skills; proactive and comfortable in a fast-paced, changing environment.
• English Level: Intermediate+ or higher. We are looking for a candidate who can discuss complex people-related issues and participate in meetings with global partners.
   

Scope of Work:

• Full Employee Lifecycle: Manage onboarding, offboarding, and transitions, ensuring a seamless and compliant experience.
• Expert Engagement: Conduct regular 1:1s to understand engagement levels, identify risks, and address concerns proactively.
• Data-Driven Insights: Prepare reports for managers and stakeholders with clear recommendations and engagement actions.
• Trusted Advisor: Act as a consultant to managers on people management, performance, and team dynamics.
• Talent Development: Support retention, career growth, feedback culture, and performance management.
• People Initiatives: Lead initiatives such as mentorship programs, knowledge sharing, and engagement activities.
• Alignment: Promote company policies and ensure they align with client requirements and high service quality.
   

What We Offer:

Focus on your health
We prioritize your well-being with comprehensive medical insurance. On top of that, we offer sport compensation, access to a personal psychologist, in-office massages, and regular mental health webinars.

Grow with us
Our commitment to your growth includes a personal education budget, English and Polish language courses, tech meetups, online subscriptions, mentorship opportunities, internal learning programs, and engaging webinars.

Create with the ambitious
85% of our professionals are senior-level, bringing top-tier knowledge and skills. We value every voice and create space for ideas that make a real impact.

Manage your time
We prioritize your comfort and flexibility with a schedule that fits your lifestyle. Focus on results — not hours spent.

Enjoy corporate life
Our dedicated Happiness Manager helps you stay connected through a mix of virtual and in-person social activities, while our internal Ambassador Program celebrates your efforts and achievements.

Work for victory
As part of a global company, ALLSTARSIT Ukraine is committed to supporting our local team and making a meaningful impact through corporate social responsibility. Our efforts focus mainly on helping refugees, children, animals, and supporting blood donation centers across the country.

The Role

We’re looking for a Strong Junior/Middle Full Stack Angular/.NET Developer who is eager to learn, grow, and contribute to real-world projects from day one. This is a great opportunity if you have a solid foundation in programming and want to put your skills into practice while building modern, user-friendly applications.

In this role, you’ll work closely with experienced developers, gaining hands-on experience in Angular, .NET Core, and MS SQL. You’ll be part of a supportive team that values collaboration, knowledge sharing, and continuous improvement.

📋Key Responsibilities

• Assist in identifying and fixing bugs and issues in the codebase
• Contribute to front-end development using Angular by designing and implementing user-friendly interfaces
• Support database maintenance tasks, including writing SQL queries and helping optimize performance
• Participate in code reviews with more experienced developers to learn best practices and coding standards
• Help refactor existing code to improve efficiency, readability, and maintainability
• Collaborate closely with senior developers, gaining hands-on experience and guidance in both front-end and back-end development

📝Requirements

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software development principles and best practices
• Demonstrated coding skills with pet projects available on GitHub (or similar platform), preferably in C#
• Hands-on (non-commercial) experience with:
  • .NET Core (EF Core, MVC, Onion Architecture, or CQRS)
  • SQL databases
• English proficiency at B2+ level
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Experience with Angular (or any other JS) framework

What We Offer

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects.

Apply now!

We are looking for a PPC Specialist to launch, manage, and scale paid advertising campaigns in the CS2 skins niche.
 

Responsibilities:

• Launch, manage, and scale paid advertising campaigns across multiple platforms
• Analyze traffic performance and optimize campaigns based on ROAS and CPI
• Independently source, test, and purchase creatives (banners, videos, other assets)
• Research, test, and scale new traffic sources and ad placements
• Continuously test hypotheses and scale profitable campaigns
   

Key Requirements:

• Ability to set up advertising accounts from scratch (account structure, tracking, pixels, conversions)
• Strong skills in Google Ads — 60% primary focus (Search, Display, Video/YouTube)
• Solid experience with Meta Ads (Facebook / Instagram) — 40% focus
• Hands-on experience with traffic analytics and performance optimization (ROAS/CPI-driven)
• Independent sourcing and purchasing of creatives (banners, videos) for campaigns
• Media buying experience on niche and gaming-related platforms, including:
  • Esports tournaments and events
  • Gaming communities and forums
  • Discord servers
  • Twitch streamers and gaming influencers
  • Other gaming-related ad placements
• Ability to independently find, research, and test new traffic sources
• Experience in gaming, esports, skins, or digital goods niches
• Understanding of CS2 audience behavior and monetization funnels
• Experience scaling high-volume performance campaigns

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are looking for a Recruiter to join our small but rapidly growing team of professionals.

The person we are looking for is:

- Has experience in the IT industry as a Recruiter/HR/Researcher or in a similar position

- Great communicator (Ukrainian / English), the English level is C1 (Advanced)

- Participated in the pre-screening processes of the IT candidates, evaluated their English communication skills

- Responsible and self-organised

- Passion to constantly learning

- Participation in the meetings with native speakers would be a plus

Responsibilities:

-Handling the full recruitment process

-Searching and headhunting candidates (passive & active job seekers)

-Reviewing and understanding technical job requirements

-Reviewing applicants to verify if position requirements are met

-Supporting candidates through all stages of the hiring process, including actual adequate feedback

-Following up with candidates, foster long-term relationships with them

-Creating a productive work environment in recruiting with hiring managers

Lynksen is looking for an SDR & Partnerships Manager to help grow our outbound pipeline and develop relationships with potential partners and clients worldwide.
This role focuses on outreach, lead qualification, and partnership development.

If starting conversations and turning them into opportunities sounds like your kind of challenge — apply and let’s talk.

Responsibilities:
✦ Own and manage the outbound pipeline for client acquisition and partnership development
✦ Identify and research potential clients and partners based on the company’s ICP
✦ Build and maintain a qualified pipeline using LinkedIn, Apollo, Crunchbase, and other lead databases
✦ Launch and manage LinkedIn and email outreach campaigns
✦ Identify decision-makers, initiate conversations, and qualify leads
✦ Convert outreach into intro calls with the sales team and conduct discovery calls with potential partners
✦ Develop and nurture relationships with partners, exploring referrals, collaborations, and co-marketing initiatives
✦ Maintain structured follow-ups, keep records in HubSpot CRM, and provide regular pipeline updates

Requirements:
✦ 2+ years of experience in Sales Development or Partnerships in B2B services
✦ Proven experience with outbound prospecting via LinkedIn and email
✦ Experience working with lead databases (Apollo, Crunchbase, or similar tools)
✦ Strong research skills and ability to identify decision-makers and key stakeholders
✦ Experience qualifying leads and converting outreach into intro calls
✦ Experience conducting discovery or intro calls with partners or clients will be a plus
✦ Familiarity with CRM systems (HubSpot or similar)
✦ Strong written and spoken English (B2+)
✦ Proactive, self-driven mindset and ability to quickly take ownership of pipeline development

What we offer:
✦ Fixed salary + performance-based bonus system
✦ 8-hour working day
✦ 21 days of paid vacation + paid national holidays
✦ 12 days of paid sick leave
✦ Unlimited number of unpaid days off
✦ 50% compensation for English courses
✦ Up to 100% compensation for professional courses
✦ Corporate events
✦ Co-working compensation
 
Recruitment stages:
✦ CV evaluation
✦ Interview with HR (30 min)
✦ Technical interview (1 hour)
✦ Test task (optional)

We are a fast-growing iGaming platform connecting streamers with licensed casino operators through a fully compliant and performance-driven model.

Our platforms, Streamern.com and iGamingOne.com, are built to maximize earnings for streamers while delivering high-quality traffic to brands.

We are now looking for a high-level closer who can take ownership of deals and scale our partnerships with both streamers and operators.

🎯 Mission

Your main goal is simple:

👉 Close high-quality deals with streamers and brands

You will take qualified leads and turn them into long-term, profitable partnerships.

🔥 Responsibilities

1. Streamer Closing (Primary Focus – ~70%)

• Take over conversations with qualified streamers

• Negotiate and close deals (fixed & CPA)

• Structure win-win agreements based on performance

• Build trust and long-term relationships

• Push streamers to commit and go live quickly

2. Brand Closing (~20–30%)

• Negotiate CPA deals and campaign terms with operators

• Secure strong offers for our streamers

• Maintain and grow relationships with brands

• Ensure deals are profitable and scalable

3. Deal Strategy & Optimization

• Structure deals based on data (FTD, deposits, GEOs)

• Identify high-value streamers and prioritize them

• Improve deal terms over time (CPA, KPI, bonuses)

🧠 What We’re Looking For

• Proven experience working with iGaming streamers and/or operators

• Strong closing and negotiation skills (this is critical)

• Ability to handle objections and control conversations

• Experience with CPA / RevShare / hybrid deals

• Fast, confident, and results-driven mindset

• Excellent English communication skills

🚀 Bonus (Not Required)

• Existing network of streamers or brands

• Understanding of tracking / affiliate systems

• Experience in performance marketing

⚡ What Success Looks Like

• Closing high-quality streamers consistently

• Securing strong deals with operators

• Increasing revenue per streamer over time

• Building long-term partnerships (not one-off deals)

👉 We are looking for a deal maker — someone who can negotiate, build trust, and close.

On top of the base salary, we have a commission-based bonus up to $5,000/month.

If you are confident in your ability to close and want to be part of a high-growth setup, we want to hear from you.

We’re Hiring: Recruiter
 

About the Company
 

We are a fast-growing company building and scaling digital brands in the Health & Wellness space, primarily focused on the U.S. market.
 

Our portfolio includes subscription-based brands centered around superfoods that support gut health, liver health, immunity, and overall metabolism.
 

As we continue to grow and expand our operations, we are strengthening our internal team and hiring processes.
 

About the Role
 

We’re looking for a Recruiter who genuinely enjoys the process of finding great people and connecting them with the right opportunities.
 

If you like sourcing candidates, conducting interviews, communicating with people, and playing an important role in building strong teams, this role could be a great fit for you.
 

Recruiters play a key role in any growing company — helping teams find the right specialists and ensuring that talented people join the organization. If you enjoy being part of that process and contributing to the company’s growth by bringing in the right talent, we’d love to meet you.
 

What You’ll Do
 

• Manage the full recruitment cycle (sourcing → interviews → offers)
• Collaborate with hiring managers to understand hiring needs and role requirements
• Source candidates via LinkedIn, job boards, and direct outreach
• Conduct initial interviews and assess candidate fit
• Ensure a positive and professional candidate experience throughout the hiring process
• Assist with onboarding coordination for new hires
• Help improve and optimize hiring workflows as the company grows
   

What We’re Looking For
 

• 1+ year of experience in recruiting
• English level B2+
• Strong communication and organizational skills
• Ability to work independently in a remote environment
   

What We Offer
 

• Fully remote work — from anywhere in the world
• Flexible schedule
• International team and a friendly, supportive atmosphere
• Opportunity to collaborate cross-functionally with different teams and specialists
• Competitive compensation, discussed individually based on interview results

What if your ideas could change the way the world connects, powers up, or thinks? As a Senior Validation Engineer, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

In your new role you will:
 

• Drive state-of-the-art automotive technologies by leveraging embedded systems validation experience to ensure the quality and reliability of software products
• Be responsible for the validation of device drivers used for communication or signal generation/measurements (e.g., SPI, UART, PWM, ADC, DMA, etc.)
• Investigate, implement, and maintain verification and validation methods and infrastructure to improve quality and efficiency
• Drive innovation in test methods, tools, test automation, and test infrastructure to advance the field
• Institutionalize software test processes that comply with Automotive standards (e.g., ISO26262, ASPICE)
• Collaborate closely with software development teams to design, execute, and automate tests, identify and document issues, and contribute to continuous improvement
• Have ownership of reviews, including test specifications and scripts, to ensure thoroughness and accuracy

You are best equipped for this position if you have:
 

• Experience in Device Driver software testing with knowledge of standard software development Life Cycle
• Knowledge of embedded system software development or Validation using C and assembly languages
• Proficiency in programming languages such as OOP, C#, .NET, and Python
• Experience in developing and maintaining test automation and continuous integration frameworks
• Hands-on experience with tools like oscilloscopes, logic analyzers, and communication protocols (I2C, UART, SPI)
• Familiarity with version control systems (Git, SVN, branching)

• Fluency in English, with a forward-thinking and adaptable approach to learning and growth

   

Please send us your CV in English.
 

About the Role

We’re looking for a Lead Generation Manager to fully own LinkedIn outbound lead generation and initial written communication with potential clients.

This is a highly systematic and routine-focused role, so we’re looking for someone with real hands-on LinkedIn outbound experience who feels comfortable working with repetitive processes and is strongly results-driven.

LinkedIn is the only primary channel for this role. There is a clear growth path to Sales Manager.

What You’ll Do

• Manage and grow LinkedIn accounts (personal and company)
• Create consistent activity: posts, comments, likes
• Run manual and semi-automated LinkedIn outreach
• Research leads and build structured lead databases
• Test and validate hypotheses (ICP, niches, messaging)
• Optimize profiles and outreach messages based on performance
• Maintain and update lead statuses and pipelines
• Work daily with:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper

General Responsibilities

• Work with ICP (Ideal Customer Profile)
• Maintain CRM / spreadsheets
• Track basic metrics and outreach performance
• Prepare simple reports on outreach results
• Collaborate with tech and delivery teams to better understand service offerings

Requirements

• 1+ year of experience in IT lead generation / LinkedIn outbound
• Proven hands-on experience with LinkedIn outreach
• Confident use of:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper (or similar tools)
• Understanding of B2B sales and sales funnel basics
• English level B2+ (written communication)
• Strong attention to detail, discipline, and structured thinking
• High tolerance for routine and repetitive outbound work

⚠️ Candidates without real LinkedIn outbound experience will not be considered.

Nice to Have

• Experience building LinkedIn outbound processes from scratch
• Understanding of software development (SaaS, Frontend/Backend)
• Experience with multiple automation tools
• Interest in growing into a Sales Manager role

What We Offer

• Work with international clients (US / EU)
• Clear KPIs and transparent performance evaluation
• Career growth to Sales Manager
• Low bureaucracy and fast decision-making
• Flexible working schedule
• Paid sick leave
• 17 working days of paid vacation
• Professional growth in IT sales and lead generation

About the Company

Sonicode is a SaaS-focused engineering company helping early and mid-stage SaaS products launch fast and scale safely without painful rewrites.

We work with international clients (US, EU) and build complex web platforms with clean architecture, billing and subscription systems, access control, integrations, and predictable delivery processes. We value structure, systems, and measurable results over activity imitation.

Motion Designer (UA Creatives)
We are looking for a Motion Designer to create UA video creatives for paid channels: Meta, TikTok, YouTube.

Responsibilities:
- Creating and animating UA video creatives (6–30 sec)

- Animating text, UI elements, icons, simple characters

- Adapting creatives to different formats and placements

- Fast iterations and revisions based on feedback and performance metrics

- Close collaboration with marketing and the creative producer

Requirements
Must-have:

- After Effects — confident user (main working tool)

- Photoshop — basic level (asset preparation, minor edits)

- Understanding of UA creatives and performance-driven video

- Ability to create simple, clean, and highly readable animations

- Strong sense of timing, rhythm, and composition

- Working with text (hooks, CTAs, visual accents)

- Exporting videos for Meta / TikTok / YouTube

- Working with pre-made assets (PSD, Figma, footages)

Nice-to-have:

- AI tools for creative production (image/video generation, upscaling, voice, subtitles, etc.)

- Experience with mobile games or apps

- Understanding of A/B testing for creatives

- Basic editing and sound skills (cuts, transitions, music timing)

- Experience adapting creatives for different markets

We value
Data-driven mindset and creativity focused on results, not “beauty for beauty’s sake”

Ability to test ideas quickly and iterate without fear

Attention to detail and clean execution

Responsibility and realistic deadlines

Join Breeze as a Customer Support Specialist and be the first point of contact for our users. In this role, you’ll provide exceptional support to our users during the night shift (21:00–06:00 CET), contributing to user satisfaction, retention, and overall engagement with the product.

Who We Are:

Our mission is to provide access to tools for deep self-discovery. Our product, Breeze, empowers over 14 million users with:

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s “New Apps We Love”.

Why You’ll Love Working With Us:

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your mental well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.

Your Role:

• Deliver top-tier customer support to users through email and various digital communication platforms.
• Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services.
• Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed.
• Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently.
• Respond to app reviews, provide solutions, and address concerns to improve user satisfaction.
• Handle disputes and chargebacks, ensuring timely and effective resolution of issues.
• Collaborate with the product development and IT teams to enhance user experience based on user feedback.
• Monitor and record customer support interactions, identifying patterns and recurring issues.
• Contribute to the development and execution of customer support protocols to boost efficiency.

About You:

• Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application.
• Superior verbal and written communication abilities.
• Robust understanding of subscription models and the functionalities of mobile applications.
• Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools.
• Ability to maintain patience and professionalism in high-stress scenarios.
• Excellent problem-solving skills and meticulous attention to detail.
• Proficiency in the English language and knowledge of additional languages are advantageous.
• Willingness to work on weekends, with Saturday and Sunday as regular working days and time off provided on weekdays.

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!