Jobs

💻 About the Role

We’re looking for motivated Support Agents to join our team and provide top-quality assistance for international iGaming projects. If you’re customer-focused, detail-oriented, and ready to grow in a dynamic environment, this could be the role for you!

📝 Key Responsibilities

• Manage chat and ticket support across platforms.
• Set the right tone and actively engage on the community forum.
• Handle pending withdrawals in coordination with the Payment team.
• Process loyalty program requests. 
• Manage KYC verification inquiries and collaborate with the Anti-Fraud team.
• Follow internal procedures and work toward KPI targets. 

👨‍🔬 Requirements

• English B2 (both written and spoken). 
• 1+ year experience in online gambling, understanding of the market.
• Familiarity with ticketing systems (Zendesk, LiveChat, or similar).
• Flexibility to work in a fast-paced environment with night shifts. 

🎁 What We Offer

• Competitive salary. 
• Exciting technical challenges and complex tasks that help you grow.
• A strong senior+ team to collaborate with and learn from. 
• Minimal bureaucracy — maximum impact. 
• Flexible processes, quick decisions. 
• Remote-first approach: work from wherever you want (or come to the office). Investment in learning: internal knowledge sessions, external courses, certifications. 
• Work-life balance: no overtime, no micromanagement. 
• Modern equipment: MacBook, Starlink, PowerBank — everything needed for productivity. 
• Parental bonuses and support for newborn children. 
• Many other internal perks that are better shown than described. 

🌟 Why us?

We keep up with technology and best practices. We create our own social gaming projects in crypto, blockchain, and finance.

We are an outsourcing company partnering with fintech and crypto businesses. Social Media Marketing Manager role is a part of a client project specializing in the cryptocurrency area. You’ll join a Marketing department team, which consists of 8\10 people.

Key Responsibilities:
Strategy Development: Develop social media usage concepts for various project products in alignment with the overall marketing strategy.
Competitor & Market Research: Analyze competitors and market trends (cryptocurrency, blockchain, finance, IT), adapting successful strategies and updating social media plans;
Content Planning & Creation: Develop content plans for primary and secondary platforms. Create, edit, and manage content (text, visuals, video);
Content Guidelines & Training: Create content guidelines for copywriters and designers. Ensure content quality;
Community Management: Engage with followers, moderate discussions, and handle comments and reviews;
Event Management: Organize and run social media events (giveaways, AMA sessions, etc.) to drive engagement;
Collaborations: Identify and work with relevant communities, bloggers, and KOLs on joint projects;
Performance Tracking & Reporting: Prepare reports on SMM activities and optimize strategies based on analytics.

Requirements:
Experience: At least 3 years of experience as SMM. Proven track record with Twitter, Telegram, Reddit, and LinkedIn; 
Domain: +1 years in blockchain or cryptocurrency products;
Expertise: Experience in developing social media strategies for various product lines (B2B, B2C), adapting tone of voice to different goals and audiences, as well as experience in localizing and tailoring the overall marketing strategy to each social platform.
Community management engagement: Proven skills in building and maintaining engaged social media communities.
Technical skills: Proficiency with graphic editors (Figma, Canva, etc.). Experience with social media;
Languages: English proficiency (Upper-Intermediate or higher);
Soft skills: ability to multitask effectively, making swift and responsible decisions.

Nice to have:
Social Media Channels: Experience with social platforms such as Discord, YouTube, Binance Square, CMC Community, and other Web3-oriented networks;
Technical skills: Basic skills in video editing or motion design.


Conditions and benefits:
Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
Reliable conditions: Transparent terms, stable compensation, and consistent support;
Room for ideas: We work in teams with full autonomy, empowered by our clients to take complete ownership of our projects.

Job Description

Technical skill set in software development and a command of C, Networking and Embedded Linux.
Awareness on WLAN, Ethernet drivers along with TCP/IP, switching & routing, Ethernet, Bridging.
Software development expereince using Git.

 

Job Responsibilities

Work as a part of the C & Linux-Embeded team to develop reliable and scalable WiFi solutions.
Actively participate in software design and code reviews.
Expected to work independently with good problem resolving skills.

Department/Project Description

Our client is one of the United States largest high-speed Internet, video and phone providers to residential customers.

Skill Category

C/Embedded

Keyskills - Must Have

• C
• Embedded
• Linux
• Networking

We are seeking a Senior AI Engineer to join our engineering team and lead the effort in modernizing our e-commerce platform with AI capabilities. You will be responsible for the architecture, development, and integration of advanced AI systems, including Retrieval-Augmented Generation (RAG) pipelines, autonomous agents, and fine-tuned language models, within a mature, enterprise-grade .NET environment. Besides hands-on engineering, you will influence technical direction, mentor fellow engineers, and play a key role in shaping our long-term AI strategy.

What you will do:

• Lead the design and implementation of production-grade RAG architectures that connect large language models to proprietary product, customer, and operational data.
• Architect and build AI agent systems that automate complex e-commerce workflows, including customer support, merchandising, and order management.
• Drive the strategy and execution of fine-tuning foundation models on domain-specific datasets to enhance relevance, accuracy, and business alignment.
• Evaluate, select, and integrate third-party AI services and APIs (e.g., OpenAI, Anthropic, Amazon Bedrock) into existing .NET applications and microservices.
• Define and promote best practices for prompt engineering, evaluation frameworks, model versioning, and responsible AI use across the engineering organization.
• Collaborate closely with backend, frontend, data engineering, and product teams to deliver end-to-end AI features within the current platform architecture.
• Own the performance, reliability, cost optimization, and observability of AI systems in production.
• Mentor mid-level and junior engineers, conduct code reviews, and raise the technical standard of the team.
• Proactively identify high-impact opportunities where AI can generate measurable business value.

What we are looking for:

• 7+ years of professional software engineering experience, including at least 3 years focused on machine learning or AI engineering.
• Extensive hands-on experience developing LLM-based applications, such as RAG, agent frameworks, and model fine-tuning in production environments.
• Strong proficiency in C# / .NET with proven experience managing enterprise-scale .NET codebases.
• Solid knowledge of Python for ML experimentation, training pipelines, and prototyping.
• Experience working with vector databases (e.g., Qdrant, Weaviate, Milvus, Amazon OpenSearch, Pinecone) in production.
• Proficiency with orchestration frameworks like Semantic Kernel, LangChain, or AutoGen.
• Strong understanding of RESTful APIs, microservices architecture, and distributed systems on AWS.
• Proven ability to make architectural decisions and communicate technical trade-offs to both engineering and non-technical stakeholders.
• Track record of leading complex technical initiatives from design to production deployment.
• Strong analytical skills and the ability to translate ambiguous business problems into clear, well-defined AI solutions.

Nice to have:

• Experience in the e-commerce domain (catalog, search, recommendations, personalization, customer service).
• Hands-on experience with MLOps practices, including model deployment, monitoring, A/B testing, and CI/CD for ML pipelines.
• Familiarity with AWS AI and ML services such as Amazon Bedrock, Amazon SageMaker, Amazon Comprehend, and Amazon Kendra.
• Practical experience working with AWS infrastructure services like Lambda, ECS, Step Functions, and S3 in AI workloads.
• Knowledge of embedding models, re-ranking strategies, and semantic search optimization at scale.
• Experience with platform modernization or large-scale migration projects in enterprise environments.
• Experience mentoring engineers or leading technical guilds and working groups.
• Contributions to open-source AI/ML projects or published research.

Why join Empeek?

• A high-impact role leading AI transformation within an established enterprise platform.
• A collaborative, experienced engineering team with a strong focus on modernization.
• Significant autonomy and influence over technical direction.
• Access to cutting-edge tools, models, and cloud infrastructure.
• Competitive compensation package (discussed during the interview process).
• Opportunities for professional development and continuous learning.

What we offer:

• Access to internal and external training, certification reimbursement;
• 18 working days of paid vacation, 10 compensated public holidays, and up to 10 paid sick days;
• Up to $300/year for English classes + a free speaking club;
• Up to $180/year for sports activities;
• A strong culture of knowledge sharing with senior experts you can really learn from;
• New equipment provision, and accounting support if needed;
• Competitive market-level salary with regular performance and salary reviews;
• Extra perks such as an insurance fund, seasonal gifts, celebrations, and additional team compensations;
• A psychologically safe and supportive environment;
• Active social responsibility and continuous support for the Armed Forces.

If you believe this role could be a great match for you, please send us your resume via the link — we’ll be happy to get in touch with you.

You’re also welcome to recommend colleagues or friends — we offer a referral bonus 🎁.

Spring is the time when everything is growing and here we are :)

We’re expanding our PM team and looking for a proactive person with a problem-solving mindset and great communication skills who’ll take over our experience and help us deliver various projects.

Ukraine-based role

Requirements for this role:

• Fundamental understanding of Agile methodologies (specifically Scrum and Kanban);
• Successful completion of PM courses;
• Upper Intermediate+ (good spoken/written) English;
• Basic knowledge of PMBoK guidelines;
• Experience in creating User Stories and Use Cases;
• Understanding of the Software Development Lifecycle;
• Strong team leadership, problem-solving skills and proactive mindset;

Would be a plus:

• Experience in Project Management and/or Sales in IT;
• Experience in working with English-speaking clients;
• Experience in intercultural communication (exchange studies, work & travel);
• PM certifications;
• Bachelor's degree in Management or Information technology (any technical education);

As our PM/Scrum Master, under our mentoring, you will:

• Manage projects from collecting requirements to releases;
• Manage the internal and external communication for effective information exchange between stakeholders;
• Facilitate your team;
• Own project processes and systemize routines;
• Prepare User Stories and Use Cases with our clients, and pitch them to the dev-team;
• Plan work and schedule together with the dev-team;
• Control project constraints, and get customers’ approvals on changes;
• Manage and control expectations of stakeholders, prepare reports;
• Make a final check of increments before delivery;
• Implement and promote Agile methodologies.

Why work with us?

• Guidance and Mentoring by our PM team and C-level who’re open to sharing knowledge;
• A healthy community where every person and their ideas matter;
• Supportive environment of professionals that value quality above quantity;
• 24 paid vacation days + 10 paid recharge days;
• Birthday holiday and Donor Day-off;
• Flexible working hours with the opportunity to work from your Ukraine-based home office;
• Professional study compensation (courses/meetups/webinars);
• Sport & Streamings budgets;

P.s. When applying for this role, please, send a cover letter describing the relevant skills you are strong at.

Bookimed No. 1 Platform of Medical Tourism since 2014. Our mission is to provide access to advanced medical solutions for everyone: 1511 clinics, 58 medical coordinators, 6356 reviews, and the best service with 24/7 care and support.

We invite you to work as a Sales Representative at Bookimed.

Responsibilities:

• Processing of incoming requests from patients seeking treatment abroad.
• Communicate and interact with patients through various channels (chat/phone/email).

• Working with the CRM system: filling in patient requests to create patient profiles.

   

Mandatory skills:

• English B2 and higher.
• Previous experience in sales.
• Experience with the CRM system.
• Strong communication skills.
• Willingness to communicate with patients outside of working hours.
• Proactivity, a desire to develop both financially and professionally.

Nice to have:

• Medical education/experience/practice.
• Spanish|French B2 and higher.

Benefits:

• Fixed-rate + bonus system, so your earnings are unlimited 🚀
• Remote work with the US timezone.
• Work only with «hot» leads/patients.
• Paid annual leave and sick leave.
• Compensation package.
• Work in a friendly atmosphere within the sales team.
• Onboarding and probation period with constant support from the Manager and Team Lead.

If you are open to new things, goal-oriented, and ready to support and be responsible for our mission to help people worldwide, welcome to Bookimed!

Bookimed is the #1 medical tourism platform since 2014. Our mission is to make advanced medical solutions accessible to everyone: 1,511 clinics, 58 medical coordinators, 6,356 reviews, and 24/7 support.

We are looking for an energetic Sales Manager who is ready to manage the full sales cycle, achieve KPIs, and earn based on results. Medical education is not required — strong communication skills, sales mindset, and result orientation matter most.

Responsibilities:

• Achieve monthly sales targets and financial KPIs.
• Manage the full client journey — from the first inquiry to deal closure.
• Communicate with clients via chat, phone, and email.
• Work with a CRM system: process leads and keep client profiles up to date.
• Collaborate closely with the team and Team Lead to maximize results.

We expect:

• Experience in sales is preferable, but not obligatory.
• English B2 or higher.
• Experience working with CRM systems.
• Strong communication and negotiation skills.
• Empathy and the ability to work with different client types, including emotional or challenging ones.
• Proactivity, strong result orientation, and motivation to grow financially and professionally.
• Flexibility to contact clients outside standard working hours when needed.

Nice to have:

• Other languages like Spanish, French, and German.
• Medical background.

We offer:

• Fixed salary starting from 500 USD + bonus system — uncapped income.
• Remote work with a flexible schedule.
• Work with hot leads only.
• Structured onboarding and ongoing support from a Team Lead and the team.
• Clear opportunities for professional and financial growth.

If you’re ready to sell, achieve results, and earn based on your performance, Bookimed is waiting for you!

Hi there! We’re Softsich 👋 
A young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a VIP Account Manager Team Lead who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include:

• Lead and manage a team of VIP Account Managers, including performance tracking and workload distribution
• Drive revenue growth across the VIP client portfolio (NGR, ARPU, LTV, etc.)
• Monitor and optimize retention strategies, identifying churn risks and growth opportunities
• Oversee bonus budget allocation and ensure cost efficiency
• Conduct regular analysis of client portfolios and form actionable insights
• Ensure high-quality premium client experience and handle escalations
• Maintain discipline and transparency in CRM usage and task execution
• Build and manage a reporting framework (daily/weekly performance, risks, action plans)
• Collaborate cross-functionally with CRM, Payments, BI, Product and Support teams
• Personally manage relationships with high-value clients when needed

It’s a match if you have:

• 1+ year of experience in a Team Lead role (Account Management, Retention, or related customer-facing functions)
• Proven experience in managing or mentoring a team
• Strong understanding of revenue and retention metrics (ARPU, LTV, churn, bonus cost, etc.)
• Hands-on experience with CRM systems, admin panels, and customer communication tools
• Analytical mindset: ability to identify patterns, root causes, and growth opportunities
• Experience working with client portfolios and performance analysis
• Strong decision-making skills, especially under pressure
• Ability to balance business goals with team management
• Fluency in Ukrainian or Russian for internal team communication 
• Upper-Intermediate (B2+) English

Would be an advantage:

• Experience in managing multi-brand or multi-geo client portfolios
• Background in process optimization or automation initiatives
• Experience in preparation of digital reports or improving operational workflows
• Strong cross-team collaboration experience
• Additional languages (Spanish, French, German)

What we offer:

• Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
• A friendly team where it’s easy to ask questions, learn, and be yourself.
• Coverage of expenses for professional events.
• Birthday greetings, team buildings, and plenty of real teamwork.

• Zero support or cooperation with the aggressor country or any related businesses.

   

If this approach resonates with you — feel free to apply 🚀

Location: Remote

Employment: Service Agreement (Full-time)

Reports to: CEO

From merchant onboarding to bank integrations, from PSP partnerships to payment infrastructure - this is where fintech operations meet global payments.

To build and expand this infrastructure, we are looking for a BizDev Manager (Banking & PSP Partnerships) who understands how payment companies establish relationships with banks, EMIs, and PSPs - and can lead partnership development and onboarding processes across multiple jurisdictions.

This role sits at the intersection of business development, banking partnerships, and payment infrastructure setup.

Your Mission

Build and manage the network of banking and PSP partnerships required for operating a high-risk payment infrastructure.

You will be responsible for identifying payment partners, leading onboarding with banks and EMIs, and ensuring that the company has the operational accounts, acquiring setups, and payment capabilities required to serve global merchants.

What You Will Do

Banking & PSP Partnerships

• Identify and establish partnerships with banks, EMIs, acquiring partners, and PSPs
• Evaluate payment providers and payment solutions suitable for merchant needs
• Build long-term relationships with payment partners across multiple jurisdictions
• Support expansion of the company’s payment infrastructure across new markets

Onboarding & Account Setup

• Manage end-to-end onboarding with banks, EMIs, and PSPs
• Prepare and submit onboarding packages and documentation
•  Coordinate due diligence processes with financial institutions
• Open and maintain: operational accounts, merchant acquiring accounts, MID / payment processing setups

Documentation & Compliance Preparation

• Prepare and structure full KYC / AML / Due Diligence documentation packages
•  Build corporate documentation including: Shareholder / UBO structures, Source of funds explanations, Corporate documentation packages

Payment Infrastructure Coordination

• Work closely with Finance, Compliance, and Operations teams to ensure smooth integration of payment providers
• Support implementation of new payment methods and acquiring channels

• Monitor onboarding timelines and partner activation

   

Ideal Candidate Profile

• Experience: Proven bank / EMI onboarding experience for fintech, PSP, or payment companies.
• Industry Knowledge: Fintech / PSP / High-Risk Merchants.
• Background: Experience working with European banks and EMIs. High-risk industries exposure is a strong plus.
• Skills:
  • Detail-oriented and structured.
  • Strong documentation & compliance mindset.
  • Confident communicator with banks and risk teams.
  • Able to manage multiple entities and deadlines at once.
• Languages: English (B2+), Russian (preferred).
• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

Why Us?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: European and international banking partners.
• Impact: Without you, accounts don’t open and payments don’t start.
• Ownership: You control the entire onboarding process, not just paperwork.

We are looking for a senior full-stack engineer with proven experience in AI-powered document workflows.

Requirements

• 5+ years of software development experience
• Hands-on experience building production-grade AI document pipelines — not just LLM API integration, but full pipeline design and reliability
• Comfortable working with legal/commercial document structures — contracts, agreements, leases — at a level where no explanation of the basics is needed
• Experience with PDF processing: extraction, parsing, classification at scale
• Comfortable in fast-moving, small-team environments with high autonomy

• Familiarity with AI-assisted development tools (Claude Code, Cursor, or similar)

   

• Nice to Have
  Direct experience in real estate tech or legal tech products
  E-signature or document execution workflow experience
  Background in deal or transaction management platforms

Key Responsibilities

• Build AI pipelines to ingest and process document knowledge bases (regulations, contract templates, legal frameworks) and generate structured rules and logic
• Develop document understanding features: summarization, classification, party identification, payment terms, key dates, and required actions from uploaded PDFs
• Implement document state analysis — execution status detection, document categorization, follow-up identification
• Contribute across the deal intelligence stack: contract creation, e-signing workflows, payment triggers, file management, and compliance tracking
• Work autonomously and communicate proactively — own features end-to-end

Required Tech Stack

• Next.js / React — primary framework (frontend and API)
• Supabase — database and authentication
• Vercel — deployment infrastructure
• Claude API (Anthropic) — AI layer; strong prompt engineering skills required
• TypeScript — used throughout the codebase

We are looking for a senior full-stack engineer with proven experience in AI-powered document workflows.

Requirements

• 5+ years of software development experience
• Hands-on experience building production-grade AI document pipelines — not just LLM API integration, but full pipeline design and reliability
• Comfortable working with legal/commercial document structures — contracts, agreements, leases — at a level where no explanation of the basics is needed
• Experience with PDF processing: extraction, parsing, classification at scale
• Comfortable in fast-moving, small-team environments with high autonomy

• Familiarity with AI-assisted development tools (Claude Code, Cursor, or similar)

   

• Nice to Have
  Direct experience in real estate tech or legal tech products
  E-signature or document execution workflow experience
  Background in deal or transaction management platforms

Key Responsibilities

• Build AI pipelines to ingest and process document knowledge bases (regulations, contract templates, legal frameworks) and generate structured rules and logic
• Develop document understanding features: summarization, classification, party identification, payment terms, key dates, and required actions from uploaded PDFs
• Implement document state analysis — execution status detection, document categorization, follow-up identification
• Contribute across the deal intelligence stack: contract creation, e-signing workflows, payment triggers, file management, and compliance tracking
• Work autonomously and communicate proactively — own features end-to-end

Required Tech Stack

• Next.js / React — primary framework (frontend and API)
• Supabase — database and authentication
• Vercel — deployment infrastructure
• Claude API (Anthropic) — AI layer; strong prompt engineering skills required
• TypeScript — used throughout the codebase

Location: Remote

Schedule: 2/2
 

From transaction monitoring and incident response to merchant support and payment flow control - this is where support meets real-time fintech operations.

We are building a new payment company focused on iGaming and other high-risk industries.
The company provides full-scale payment infrastructure for merchants operating in complex markets: processing, multi-PSP routing, settlements, and global payment orchestration.

To ensure system stability 24/7, we are looking for a Technical Support Specialist (L1–L2) who can operate across both day and night shifts - monitoring, reacting, and resolving issues in real time while keeping payment flows stable and merchants fully supported across multiple GEOs.

Your Mission

Ensure uninterrupted operation of payment infrastructure during both day and night shifts by monitoring systems, responding to incidents, and supporting merchants with speed, precision, and ownership.

What You Will Do

Monitoring & Incident Response

• Monitor payment systems, gateways, and infrastructure (Grafana, internal tools, alerts)
• Detect incidents, anomalies, and performance issues in real time
• Perform initial diagnostics and troubleshooting
• Escalate complex issues when needed

Merchant Support & Communication

• Handle merchant requests via HelpDesk, Telegram, and email
• Provide clear, structured, and timely responses
• Support merchants with operational and technical issues
• Maintain high-quality communication under time pressure

Payment Flow Control

• Monitor transaction statuses, routing, and processing flows
• Track payment behavior across PSPs and internal systems
• Identify inconsistencies, delays, or failures in payment processing
• Ensure smooth execution of payment operations

Technical Checks & Operations

• Validate API requests, responses, and logs
• Perform basic technical checks and issue verification
• Execute operational tasks: creating entities, configuring routes, managing limits and statuses
• Work with internal systems and dashboards

System Improvements & Knowledge Base

• Participate in testing new features and system updates
• Document incidents, solutions, and edge cases
• Maintain internal knowledge base

• Contribute to process improvements within the support function

   

Ideal Candidate Profile

Experience & Background

• 2–3+ years in technical support / monitoring / operations
• Experience in fintech, payments, or high-load systems is a strong advantage
• Understanding of merchant support processes

Technical Skills

• Basic understanding of payment systems and transaction flows
• Experience with APIs, JSON, logs
• Ability to troubleshoot using metrics and monitoring tools
• Familiarity with HelpDesk systems, Slack / Telegram
• English — ability to read technical documentation

Soft Skills

• High attention to detail and responsibility
• Stress resistance and ability to work in real-time environments
• Fast reaction and decision-making
• Structured communication
• Proactive, hands-on approach
• Readiness to work both day and night shifts

Why Join Us?

• Work inside real-time payment infrastructure in high-risk fintech
• Direct impact on critical payment operations and merchant success
• Opportunity to build and shape the support function in a new company
• Exposure to complex payment systems, PSP integrations, and global flows
• Fast-growing international environment with strong technical leadership
• Clear growth path within Support / Operations (L2 → L3 → Ops / Product / Payments)
• High level of ownership and real influence on processes and decisions

Are you someone who genuinely enjoys connecting with people, building communities, and driving growth?

We’re looking for a Bilingual Community & Business Development Associate to help us grow and support The LifeDAO (TLD) community 🌍

This role is perfect for someone who thrives at the intersection of community engagement, customer experience, and business development - someone who doesn’t just respond, but connects, builds, and creates impact.

👉 Full-time | Remote
👉 Preferred: Female candidates

🌱 What You’ll Do

💬 Community Engagement & Support

• Be the go-to person for our members across WhatsApp, Circle, LinkedIn, X, and email
• Provide timely, accurate, and empathetic support
• Build strong, meaningful relationships within the community
• Guide and onboard new members (yes, you’ll host sessions too!)
• Help maintain a safe, respectful, and engaging space

📈 Business Development & Growth

• Identify and connect with potential members, partners, and collaborators
• Support lead generation and conversion through community interactions
• Contribute to growth strategies and expansion initiatives
• Share insights from the community to improve our platform and experience

⚙️ Engagement & Operations

• Support events, webinars, and community activities
• Work closely with the Community Manager on daily initiatives
• Track trends, feedback, and growth opportunities

🎯 What We’re Looking For

• Fluent in English & French (Arabic is a strong plus!)
• Experience in Customer Support, Community Management, Sales, or Business Development
• Strong communication and relationship-building skills
• Comfortable engaging across digital platforms
• Confident, proactive, and people-oriented
• Empathetic, patient, and solution-driven
• Comfortable being recorded and featured in community/social content
• Thrives in a remote, multicultural environment

✨ Nice to Have

• Experience in Web3, DAO, fintech, or startups
• Familiarity with digital communities or decentralized platforms
• Experience supporting global users
• Knowledge of CRM or ticketing tools

🌍 Why Join Us?

At Takadao, we’re on a mission to redefine financial systems by building transparent, community-driven Web3 alternatives to traditional banking and insurance.

We’re a diverse, global team working on something ambitious — bridging shariah-compliant finance with blockchain technology to empower underserved communities.

If you’re looking for a role that’s meaningful, dynamic, and growth-driven, this might be for you.

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Upper-Intermediate (B2) spoken and writing English
• 1+ year of experience in Customer Support/Customer Care
• Ability to resolve challenging situations and focus on the client's needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy