Jobs Customer/Technical Support

We are looking for an experienced Customer Support Professional. This role is responsible for providing support and guidance to users and customers across AI-driven products and services. The successful candidate must possess a strong technical background, professional work etiquette, and speak clearly and confidently. 

FLUENCY in English is a MUST.
 

RESPONSIBILITIES:

• Rapidly learn thorough understanding about the company, activities, services and able to answer the questions raised by a customer;
• Provide product/service information by answering questions, offering assistance;
• Follow up with prospective customers and return email / voicemail;
• Follow up with existing customers to confirm their satisfaction;
• Responsibility for researching and resolving complaints to ensure customers’ retention and satisfaction;
• Answer all incoming calls in a professional and timely manner;
• Attract potential customers by answering the questions about our products and services, offer information about other products and services;
• Keep a consistently positive, professional and cooperative tone with customers;
• Provide troubleshooting assistance for customers’ orders, account statuses and relevant problems.
   

EXPERIENCE AND SKILLS NEEDED:

• Must be fluent in productivity software such as MSOFFICE & GOOGLE WORKSPACE
• MUST be AI – AGI – GAI competent & certified.
• Strong technical background (IT, software, systems, or related fields);
• Must be fluent in comprehension, reading and writing English. Other languages spoken are the benefit.
• Manage incoming & outgoing calls to clients globally with deep experience in customer service processes and remote support environments.
• Flexible hours to support clients in the time zone regions of North American, Europe and  Asia.
• Critical thinker with excellent follow up, escalation skills to deliver results.
• Professional phone etiquette, with listening & communication skills;

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor’s Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.
 

Candidates must have AI certification from Anthropic (Claude) or equivalent accreditation institutions, demonstrating practical experience in developing with COWORK, AGENTS, SKILLS, LLM, workflows, automations, or other AI solutions. Link for the required courses: https://claude.com/resources/courses or equivalent.

Candidates must have worked with clear understanding utilizing the Anthropic Claude Co-working workspace and tools.

Project Description

You are a person who loves watching tables, review that everything works.
You were a spider in your previous life and you hate it when some thread does not work.
You love finding any issues in the system and drilling in the issues as far as you can.
You enjoy working in untypical hours. [ Evening shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.

Job Description

- Understanding of Product Support/Technical Support workflow.
- Good English language skills (Intermediate/B2 level or higher, both spoken and written).
- Strong knowledge of ticketing systems and troubleshooting workflows.
- Familiarity with monitoring and logging tools such as Jira, Grafana, Kibana, and Datadog.
- Knowledge of basic networking concepts.

Good to Have:
- Experience with automation scripting or advanced technical support.
- Basic knowledge of cloud computing platforms.
- Understanding of web applications, server architecture, and HTTP/REST APIs.
- Familiarity with incident management principles and best practices.

Job Responsibilities

Shift Details & Work Schedule:
- Hours: 30–40 hours per week.
- Shifts: 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday.
- Note: Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests.

Key Responsibilities:

During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours. Specifically, you will:
- Monitor content streaming tools to identify and report any system issues.
- Monitor content delivery tools to detect and troubleshoot transcoding errors.
- Ensure third-party vendor tools and integrations are working seamlessly.
- During monitoring downtime, review streaming content and provide quality feedback.

We are the creators of a new fintech era!

Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.

We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.

Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as a Traiding Monitoring Specialist!

Requirements:

• Higher education in Economics, Finance, Mathematics, Computer Science or a related field;
• Basic understanding of financial markets, trading and exchange infrastructure;
• Understanding of the trading lifecycle: market data, deals, executions, liquidity and position updates;
• Strong analytical and systemic thinking, with the ability to identify anomalies and perform initial investigation;
• Confident Excel skills and ability to work with operational and trading data;
• Ability to follow runbooks and escalation procedures and handle incidents under time pressure;
• Strong communication skills and ability to coordinate with Trading, Risk, Operations and Engineering teams;
• Willingness to work in shifts, including day, evening and night shifts in rotation.

Will be an advantage

• Basic understanding of APIs, WebSocket, connectivity and common exchange or trading system issues;

• Experience with monitoring and BI tools such as Grafana and Tableau;

   

Responsibilities:

• Monitor trading services, strategy instances and critical production dependencies in real time;
• Monitor exchange connectivity, market data feeds, order flow, fills, latency, API/WebSocket errors and rate limits;
• Detect technical anomalies and deviations in the observable state of trading services;
• Perform first-line incident investigation and predefined recovery actions within approved permissions;
• Classify and escalate incidents to Traders, Risk,Operations or Engineering according to severity and incident type;
• Track incidents through resolution and maintain incident logs, runbooks and shift handovers;
• Support monitoring readiness and checks for new strategies, markets, exchanges and production releases;

• Contribute to improvements in monitoring dashboards, alerts and automation.

   

Working terms

Immerse yourself in Crypto & Web3:

• Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:

• Modern equipment.
• Comfortable working conditions, and an inspiring environment to help you thrive.
• 24 calendar days of paid leave.
• Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!

Let’s Build the Future Together!

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Our clients are successful retailers operating in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Customer Support Specialist – someone who enjoys helping customers, solving issues quickly, and maintaining high standards of service.

What you’ll do:

• Communicate with customers via email, calls, and social media.
• Respond to inquiries about our products (mainly jewelry; potential transition to medical products in the future).
• Resolve customer issues and complaints quickly.
• Forward important requests to relevant teams to improve technical and financial processes.
• Serve as the primary liaison between customers and internal teams.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 floating days off.
• Convenient shifts: 10:00–19:00 or 15:00–24:00 Kyiv time.
• Competitive salary.
• Friendly team and support from the team lead.
• Opportunities for career growth and learning.
• Health insurance (for employees in Ukraine) and work equipment (laptop).
• Seminars and professional development training.
• 25 paid vacation days (including sick leave).
• Team-building events and corporate activities in Ukraine.
• Cozy office space available in case of power outages.
• Corporate psychological support program.
•  

What we expect:

• Fluent English (C1) – both written and spoken.
• Positive, empathetic, and professional attitude toward customers.
• Analytical skills, attention to detail, and problem-solving ability.
• Ability to handle large volumes of information.
• Minimum 1 year of experience in a similar role.
• Experience with Zendesk, JIRA, and Magento is a plus.

Do you want to work in a modern and friendly environment where your knowledge and communication skills are valued?
Join our team! Send your resume with your expected salary and English level. We look forward to meeting you!

We're looking for Customer Support Agents to join our growing iGaming project. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you!
 

What you'll be doing:

• Assisting players with their questions via live chat, email, and phone
• Helping customers with account-related inquiries, payments, bonuses, promotions, and general platform navigation
• Investigating customer issues and working with internal teams to ensure timely resolutions
• Providing friendly, professional, and accurate support while delivering an excellent customer experience
• Following internal procedures and maintaining high-quality service standards
   

What we're looking for:

• Previous experience in customer support is a plus (especially in iGaming, e-commerce, or SaaS), but we're also happy to train motivated candidates
• C1+ English (both written and spoken) is required
• Excellent communication and problem-solving skills
• Ability to stay calm and professional when handling customer concerns
• Comfortable working rotating shifts:
  • Morning: 07:00 – 15:00
  • Evening: 15:00 – 23:00
  • Night: 23:00 – 07:00 (night shifts include additional bonuses 💰)
• Strong attention to detail and willingness to learn
   

What you'll get:

• 100% remote work
• Competitive salary with night shift bonuses
• Paid onboarding and full training
• Friendly and supportive international team
• Opportunities for professional growth within the iGaming industry
• A dynamic environment where every day brings new challenges
   

If you're passionate about helping people and want to build your career in one of the fastest-growing industries, we'd love to hear from you! 🚀

About PRNEWS.IO

PRNEWS.IO is a global content marketing platform connecting brands with media outlets around the world. We help companies get their stories published in relevant media while helping publishers monetize their platforms.

Our clients span Europe, the US, Asia and other international markets. We are an international team that values ambition, innovation, credibility and cooperation, and we’re growing our presence globally.

About the Role

As a Customer Support Specialist, you’ll be one of the key points of contact for our clients, helping them navigate the PRNEWS.IO platform and ensuring they receive a smooth and reliable customer experience.

You’ll respond to customer questions, troubleshoot issues, help resolve problems and work closely with Sales, Customer Success and Marketing teams to make sure customer needs are addressed effectively.

This is a great opportunity for someone who enjoys working with people, solving problems and learning about digital products in a fast-moving international environment.

What you’ll do

• Respond to customer questions and requests through chat, email, calls and other channels.
• Help clients navigate the PRNEWS.IO platform and get the most value from our services.
• Troubleshoot customer issues and find clear, practical solutions.
• Ensure customer requests are handled accurately and within agreed response times.
• Identify recurring questions and issues and contribute to improving our FAQ and knowledge base.
• Track customer feedback and share common pain points and insights with the wider team.
• Work closely with Sales, Customer Success, Marketing and other teams to resolve customer issues and improve the overall experience.
• Contribute to improving support processes, tools and ways of working.
• Work towards agreed customer support KPIs and service standards.

What we’re looking for

• 1–2 years of experience in Customer Support, Customer Service or a similar client-facing role.
• Experience with digital products, online advertising, SaaS or other digital services is a plus.
• Strong written and verbal communication skills and confidence communicating with customers across different channels.
• Strong English, both written and spoken. Additional languages are a plus.
• A calm, patient and solution-oriented approach to customer problems.
• Ability to stay organised and handle multiple requests and priorities.
• A proactive mindset — you look for ways to solve problems and improve processes, rather than simply answering questions.
• Curiosity and willingness to learn about PR, media, digital marketing and new technologies.
• Flexibility and a positive attitude in a fast-changing international environment.

What we offer

• Starting base compensation of $750, with the opportunity to earn up to $1,050 once the performance-based bonus system is applied.
• Remote work and flexibility.
• An international team with diverse backgrounds and markets.
• Opportunities for professional development and career growth.
• A role where your ideas and customer insights can directly improve our product and processes.
• Employee referral programme.
• Paid annual leave.
• A supportive and collaborative working environment.

Interested in joining PRNEWS.IO?

If you enjoy helping people, solving problems and working with digital products, we’d love to hear from you!

Dataweb Global Group is looking for a Client Service Manager who will be responsible for handling client requests related to infrastructure services, server upgrades, and custom configurations, as well as helping clients select the most suitable solutions based on their technical and business needs.

This is a consultative, client-facing role that combines technical understanding, customer service, and internal coordination. You will not be responsible for hands-on system administration or hardware installation. However, you should have a strong understanding of server hardware and IT infrastructure to confidently advise clients, evaluate their requirements, recommend suitable configurations, and coordinate their implementation with internal technical teams.
 

About Dataweb Global Group

Dataweb Global Group is an international IT infrastructure service provider. We deliver comprehensive infrastructure solutions based on dedicated servers, cloud services, CDN, network connectivity, and related managed services.

Our clients are companies that operate high-load and business-critical platforms and require reliable, scalable, and often customized infrastructure solutions. They include companies in VoD and media, MarTech/AdTech, FinTech, AI/ML, gaming, and other technology-driven industries.

Our mission is to provide personalized infrastructure solutions that address both our clients' business objectives and the needs of the people behind their technology.
 

Responsibilities

• Technical Consultation & Solution Selection: Handle client requests related to server upgrades, infrastructure expansion, and custom configurations across Bare Metal, Cloud, GPU infrastructure, CDN, and related services. Understand client requirements and help identify the most suitable technical solution.
• Server Configuration & Hardware Selection: Recommend appropriate CPUs, RAM, storage, RAID controllers, GPUs, network interfaces, and other server components based on workload requirements, performance expectations, compatibility, availability, and budget.
• Client Request Management: Act as a point of contact for client requests, clarify requirements, identify missing information, and ensure requests are properly documented and transferred to the relevant internal teams.
• Order Delivery Coordination: Coordinate and oversee internal activities related to customer orders, working closely with technical, procurement, billing, and other teams while keeping the client informed throughout all stages of delivery.
• Documentation & Order Management: Provide full administrative and documentation support for orders, including quotations, contracts, invoices, specifications, and related documents. Maintain accurate and up-to-date information in internal company systems.
• Commercial Support & Upselling: Identify opportunities to improve or expand the client's infrastructure and recommend additional services or resources where they provide clear value to the client.
• Data Analysis & Reporting: Collect and analyze client, service, and infrastructure statistics when required. Prepare conclusions, recommendations, and improvement proposals based on the available data.
• Service Quality & Client Experience: Monitor the quality of service delivery, proactively identify potential issues, and coordinate their resolution with internal teams.

• Service & Product Development: Collect client feedback and recurring requirements and actively contribute to improving existing services, internal processes, and company products.

   

Requirements

• Technical Expertise: Strong understanding of server hardware and IT infrastructure, including CPUs, RAM, HDD/SSD/NVMe storage, RAID controllers, GPUs, network interfaces, and server chassis, as well as their compatibility and performance trade-offs. Ability to understand technical requirements, evaluate configurations, and recommend suitable solutions is essential. Hands-on experience with server hardware is a strong advantage.
• Hosting & Infrastructure Market Knowledge: Solid understanding of Dedicated/Bare Metal servers, virtualization and cloud services (VPS/Public/Private Cloud), CDN, storage, and related hosting services.
• Networking Fundamentals: Good understanding of basic networking concepts and internet services, including IP addressing, bandwidth, traffic, routing, VLANs, and network connectivity.
• B2B Client Experience: Experience working with B2B clients, preferably in hosting, cloud, telecom, IT infrastructure, or another technical environment.
• Consultative Communication: Ability to translate business requirements into technical requests and explain technical concepts and solutions to clients in clear, understandable language.
• Commercial Awareness: Ability to balance technical requirements, client expectations, implementation timelines, and commercial considerations when proposing solutions.
• English: Upper-Intermediate (B2) level or higher, both written and spoken.
• Soft Skills: Proactive and responsible attitude, strong organizational and communication skills, attention to detail, ability to manage multiple requests and priorities in a fast-paced environment, and a solution-oriented mindset.

We Offer

• Competitive compensation.
• Opportunity to work remotely from anywhere in Europe. We provide the necessary technical equipment and support for setting up your workplace.
• 25 working days of paid vacation per year, plus paid sick leave.
• A range of additional benefits, including meal support, health insurance, English courses, corporate activities, and gifts.
• An international working environment with clients and infrastructure projects across multiple markets.
• The opportunity to develop both technical and commercial expertise in cloud, Bare Metal, CDN, networking, and modern infrastructure solutions.
• We also actively support the Armed Forces of Ukraine and contribute to fundraising initiatives together as a team.

   See you at the interview:)

Your future responsibilities:

• Level 2 (L2 / Tier 2) application support
• Managing the knowledge base and maintaining technical support documentation
• Collaborating with cross-functional product teams (analysts, architects, software engineers, QA/testers, etc.)
• Software application support and maintenance
• Managing changes, system alerts, incident lifecycle, and troubleshooting
• Participating in on-call rotation for critical incident resolution

Your skills and experience:

• 2+ years of experience in Level 2 (L2 / Tier 2) Support
• Software application support
• Basic knowledge of SQL
• Hands-on experience with Git (GitHub), Grafana, Prometheus, and the ELK stack
• Strong analytical skills
• Experience working with Jira and Confluence
• Experience with financial and banking systems, workflows, and processes
• Strong investigation and troubleshooting skills, including log analysis and proactive issue prevention (identifying potential problems before they occur)
• High attention to detail and a results-oriented mindset; critical thinking and a structured, methodical approach to problem-solving

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

______________________________________________________________________

Твої майбутні обов’язки: 

• Підтримка додатків другого рівня
• Управління базою знань / документацією підтримки
• Співпраця з продуктовими командами ( аналітики, архітектори, розробники, тестувальники тощо)
• Підтримка програмного забезпечення
• Управління змінами, підтримкою, алертами, інцидентами та усуненням несправностей
• On Call по інцидентам

Твій досвід та навички:

• Досвід підтримки рівня 2 (понад 2 роки)
• Підтримка програмного забезпечення
• Базові знання SQL
• Досвід роботи з Git (GitHub), Grafana, Prometheus, ELK
• Аналітичні навички
• Досвід роботи з Jira та Confluence
• Досвід роботи в системі та процесах фінансової/банківської галузі
• Навички дослідження та вирішення проблем, аналіз журналів і передбачення проблем до їх виникнення.
• Увага до деталей і націленість на результат. Критичний настрій і конкретний процес вирішення проблем

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Hi, I'm Vadim, CTO of Lexidesk. 

We make AI agents that answer the phone for law firms in the US and UK. When someone calls a lawyer at 2 a.m. after a car accident, our agent picks up, asks the right questions and books the consultation.
 

Every firm gets its own agent, and a person has to teach it: how the firm talks, which cases it takes, what to ask each caller. You do that in plain English by writing the agent's instructions (the prompt). We have more new firms than people to set them up. That is the job.
 

A job that didn't exist three years ago
 

There is no degree for this and no textbook. The technology changes every month, and nobody will hand you a manual. You'll learn by reading, trying things and working them out yourself. If that sounds like freedom rather than stress, keep reading.

I think this is a job of the future. You'll be the one building the AI, not the one being replaced by it.
 

What you can earn
 

$700/month from day one, $1,000–1,500 after promotion. You can earn serious money here if you put in the work. $1,500 a month is not the limit: we are ready to pay up to $3,000 to anyone who becomes a real pro at writing prompts and supporting our law firm customers.
 

Why we train from scratch
 

Real prompt engineers are hard to find. Plenty of people use the title, but very few can do the work. So we built our own training program and teach people from zero. To start, all you need is strong English, some charisma and a lot of perseverance.
 

Working hours
 

Most of our customers are American, so we work in the second half of the day: 13:00–21:00 Kyiv time, or 13:00–22:00 if you want a one-hour break.
 

What you'll do
 

• Set up the agent for each new law firm: write its instructions, choose its settings, then call it yourself to hear how it performs
• Listen to real calls and read transcripts, find where the agent went wrong and work out why
• Rewrite the instructions and test again until it's right
• Talk to law firms by email, chat and video call about what they want changed
   

What you need
 

• C1 English. You'll write instructions that an AI follows word for word, and you'll speak with American and British lawyers
• A quick mind. You can learn a new tool in a day and you enjoy working out why something went wrong
• Real curiosity about AI. You already use ChatGPT or Claude a lot and want to see how it works from the inside
• The habit of teaching yourself. When you don't know something, you go and find out
   

What you don't need
 

• Experience. None at all
• Programming. This is not a developer job. A prompt is a kind of program, but you write it in plain English
• Legal knowledge. We'll show you our product and how law firms work. The rest you'll learn by doing
   

Be honest with yourself
 

This is a full-time job that needs your whole working day, so it won't fit around university classes. It is also a full day at a computer: reading, listening, writing, testing, then doing it all again. Some people find that draining. The people we want enjoy exactly this kind of focused work.
 

The first three months
 

For the first three months you will compete with the other trainees, and if you learn more slowly than they do, you won't stay long. If you think of yourself as a slow learner, your chances are low. It will be a real competition and it's not for the faint-hearted. But it will be real, and I think real is rare these days.

You will learn by doing the most practical work possible, with the best documentation and training program we can give you. If you get through all of this and build real skill, you will be promoted. That is guaranteed.

Professional skills:

• Experience in advanced Linux/Unix command line interface and utilities (CentOS, Debian, Ubuntu). Will be a plus to have knowledge in FreeBSD, pfsense, Mikrotik CHR
• Experience as advanced user in Windows 2012, Windows 2016, Windows 2019, Windows 10
• Good knowledge of Apache, PHP-FPM, Nginx, MySQL, Named/Bind, KVM (QEMU), OpenVPN. Will be a plus to have knowledge of Exim, Dovecot, DHCPD, PPTD, PostgreSQL, Zabbix, Nagios, Pure-ftpd,
• Good knowledge of HW RAID (MegaRAID, 3ware), SW RAID (mdraid), ssh, ping, iptables, mtr, tcpdump, telnet, rsync, curl/wget, dig, scp, cron, nslookup, whois, smartctl, git. Will be a plus to have knowledge of ansible, ebtables, Network equipment (Juniper EX4200)
• Will be a plus of knowledge Virtualization system SolusVM, Docker, ESXi, Proxmox
• Knowledge of bash scripting. Will be a plus to have knowledge of PHP (understanding code, simple scripting)
• Knowledge of IPMI/iDRAC/iLO.
• Will be a plus to knowledge of HestiaCP, VestaCP, ISPmanager, CloudFlare, GitLab, cPanel, Virtualmin, DCImanager, DirectAdmin
• Manage and monitor systems, troubleshooting
• Understanding of TCP/IP network stack
• Be able to work in shifts

General skills:

• Pre-Intermediate English (reading/writing), Ukrainian (reading/writing), Russian (reading/writing)
• Experience in support
• Experience in administrating (troubleshooting, logs parsing, scripting etc)
• Quick understanding and learning abilities
• Ability to work on several tasks in parallel

We offer:

• Work in a friendly team;
• Free English language training;
• Competitive salary level.

About project:

BlueVPS is a young Team of enthusiasts (7 years on the market) looking for purposeful employees in different areas

Hi, we’re BetCare 👋
 

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
 

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
 

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized VIP Manager

with at least an Advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche. 

The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

Main Responsibilities 🦾

• Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service.
• Drive player engagement through email, chat, and messenger platforms
• Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals.
• Monitor player behavior and activity to create individualized offers and memorable experiences.
• Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey.
• Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.
  
   

A Few Musts ❗

• Proven experience as a VIP Manager in the iGaming industry.
• Strong command of English (C1 level).
• Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone.
• Resilience under pressure and confidence in managing high-value, high-demand clients.
• Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We're looking for night shift Customer Support Agents to join our team! If you're a night owl who enjoys helping people and solving problems, we'd love to meet you.
 

What you'll be doing:

• Chatting with customers and helping them with their questions via chat, email, phone calls, and other channels
• Keeping in touch with your teammates throughout your shift so you can solve issues together
• Making sure every customer gets a friendly, clear, and helpful experience
   

What we're looking for:

• Got customer support experience? Awesome!
• No experience? That's totally okay too. If you're eager to learn, we'll teach you everything you need to know
• You're available to work night shifts (23:00 – 07:00)
• You stay calm when things get busy and genuinely enjoy helping people
• Your English is C1+ in both speaking and writing
   

What you'll get:

• Fully remote work - work from wherever you're most comfortable
• Extra bonuses for every night shift 🌙
• Full onboarding and training, so you'll never feel lost
• A friendly startup team
• Plenty of opportunities to learn, grow, and build your career in customer support
   

If helping people, solving problems, and working nights sounds like your thing, we'd love to hear from you! ✨

EverHelp is looking for a Bilingual Customer Experience Specialist (French & English) to join a new international e-commerce project serving customers across the US and Canada. In this role, you’ll support customers throughout their post-purchase journey, help resolve order and delivery-related issues, and provide an exceptional customer experience across multiple communication channels.

The working schedule is shift-based, Monday–Friday, covering 09:15–20:30 EST, which requires evening and night availability for candidates based in Ukraine.

Your future responsibilities include:

• Providing customer support in French and English via phone, email, and live chat;
• Assisting customers with product information, orders, deliveries, and other post-purchase inquiries;
• Handling challenging customer situations through effective de-escalation, proactive follow-up, and solution-oriented communication;
• Coordinating with courier, warehouse, and other external partners to resolve delivery and order fulfilment issues;
• Managing a high volume of customer requests while maintaining accurate, friendly, and professional communication.

Needed experience & skills:

• 1+ year of Customer Support experience, preferably within retail or e-commerce;
• French B2–C1, including the ability to understand Quebec French and communicate clearly with customers from Quebec;
• English B2–C1, both written and spoken;
• Confidence supporting customers across phone, email, and live chat;
• Strong de-escalation and problem-solving skills, with the ability to remain professional in challenging customer situations;
• Ability to multitask and perform effectively in a fast-paced, high-volume environment;
• Strong attention to detail and an analytical, solution-oriented mindset;
• Flexibility and ability to quickly reprioritize as new information or situations arise;
• Self-motivation, reliability, and ability to work independently in a remote environment;
• Strong customer orientation and genuine motivation to deliver an exceptional customer experience;
• Ability to troubleshoot and confidently work with browser-based and mobile applications;
• Stable internet connection and reliable remote working environment.

Nice to have:

• Previous retail or e-commerce support experience;
• Experience with Zendesk, ClickUp, Shopify, WooCommerce, or similar customer support and e-commerce tools;
• Previous experience working fully remotely.

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Ability to work fully remotely;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!