Jobs

Do you want to be part of a team that’s building the future of crypto-financial infrastructure for businesses worldwide?
BitHide offers the opportunity to work with leading companies, implement advanced IT solutions, and shape deals that redefine the rules of the game.

What we offer

• Work in a high-tech company focused on security and innovation
• A supportive team of professionals who stand with you at every step
• A chance to dive into one of the most dynamic FinTech sectors — Web3
• Clear processes, modern tools, and fully remote collaboration
• Your key responsibilities:
• Processing incoming customer requests through the ticketing system
• Timely and accurate escalation of queries to relevant specialists
• Maintaining the internal knowledge base in a structured and up-to-date format
• Providing responses to clients within established SLA timeframes
  Contributing to the improvement of support processes

Who we’re looking for you if you 

• Has at least 1 year of experience in customer support
• Can communicate clearly, concisely, and professionally in writing
• Has an English level of B1–B2 or higher
• Thrives in a multitasking environment and can prioritize effectively
• Possesses strong time-management and self-organization skills
• Has experience working with ticketing systems (e.g. Zendesk, Freshdesk, Intercom)
• Understands the specifics of collaborating with IT teams (a plus)

Why BitHide

• Join a global FinTech product that’s truly reshaping the market landscape
• Work with smart minds on complex challenges — we’re not “playing startup,” we’re building the infrastructure of the future
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews
• Grow with us — clear goals, transparent career paths, no unnecessary bureaucracy
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses
• Key specialists get relocation support to Cyprus
• Instant review of your CV — because time matters

Smart people. Big challenges. A business that builds the industry.

We are looking for a Junior AI Data Annotator to join its innovative team.

Want to gain experience in a real AI project without being a developer?
Join our company as a Junior AI Data Annotator. You'll help improve an AI-powered job matching system by analyzing and labeling search results.

It’s a short-term, remote project where your German skills and attention to detail matter more than technical knowledge.

What You’ll Do

• Review real user job search queries and assess the relevance of AI-generated job postings.
• Label results for clarity and accuracy, following clear rubrics provided by the client.
• Perform basic quality checks (double-checking, JSON validation, flagging unclear cases).
• Work inside secure tools (VPN, browser-based platforms).
• Communicate with the client’s team (in German, with English-friendly meetings).
• Track updates using a Git-based system (you’ll get help learning it if new to you).
• Deliver around 20–30 workdays worth of annotations by the end of Q3 2025.
   

Requirements

• Have 0–12 months of experience in roles like:
  • Junior Recruiter / HR Assistant
  • Administrative Support
  • Researcher or Content Moderator
  • Junior Analyst or Customer Support
  • AI Data Annatator
• Speak German (C1+) and are comfortable with basic English
• Work carefully with text, follow detailed instructions, and enjoy structured tasks
• Are able to work remotely and securely (Windows/macOS)
• Are motivated to gain practical AI/data project experience for your career

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry. We bring our clients fully-brandable and easily customizable payment software.

Our team is looking for Technical Support Engineer !

Requirements:

• Bachelor’s degree in information technology or computer science;
• Knowledge of English at the intermediate level (upper intermediate will be a plus);
• Good interpersonal skills and time management skills;
• Proven work experience as a technical support engineer or in a similar role for at least 3 years;
• Strong testing skills and knowledge of web services, APIs, and IP-based protocols;
• Ability to troubleshoot complex system and software issues;
• Client-oriented and friendly attitude, attentiveness, self-dependence;
• Strong critical thinking and problem-solving skills;
• Excellent written and verbal communication skills;
• Motivation to learn new skills and technologies.

Responsibilities:

• Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
• Installing and configuring client connection systems, e.g. accounts, connectors, etc;
• Responding to client support requests;
• Repairing software system malfunctions, issues, and related problems;
• Evaluate and prioritize customer support cases;
• Respond to customer inquiries and assist in troubleshooting and resolving challenges;
• Communicate and resolve customer problems via the Jira system or live chat;
• Act as the initial point of contact for all system related concerns from clients;
• Act as the primary liaison between company and your customers;
• Prepare accurate and timely reports;
• Tracking and managing work records and documentation;

Will be a plus:

• Technical support experience in card processing or fintech company;
• Having a higher or incomplete higher technical education is a plus;
• Jira experience;
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification.

We offer:

• Interesting and extensive project;
• Fair remuneration;
• Flexible working hours and work-life balance;
• 20 vacation days, sick leaves upon request;
• Corporate English language classes.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

Location & TypeRemote · Full-Time (Probation Period: Paid)

About Us:
We are a growing Sales Agency working with multiple clients across different industries. Ourmission is to help businesses scale through targeted sales outreach campaigns.

About the Role:
We are looking for a Junior Sales Assistant to work directly with our CEO on various clientcampaigns. This is an entry-level role, ideal for someone eager to learn and grow in sales. Noprior experience is required — training will be provided.

Responsibilities:
• Support sales outreach campaigns (email, LinkedIn, calls)
• Assist with prospect communication and follow-ups
• Research and organize leads for multiple clients
• Maintain accurate records of sales activitiesRequirements
• Fluent in English (written & spoken)
• Energetic, enthusiastic, and professional
• Strong communication and organizational skills
• Quick learner with a positive attitude

Compensation
• $400 during the probation period
• Performance-based bonus opportunities
• Potential for long-term growth and advancement

As a VIP Customer Support Specialist, you will be responsible for managing and nurturing relationships with our high-value clients. Your goal will be to ensure a premium customer experience by providing personalized, efficient, and solution-driven support. You will work closely with internal teams to address client needs, resolve issues, and contribute to the growth of our VIP program.
Key Responsibilities

• Serve as the primary point of contact for VIP customers, offering personalized support via email, chat, and phone.
• Proactively manage and enhance the overall VIP experience by understanding customer preferences, behaviors, and needs.
• Resolve inquiries and issues in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with cross-functional teams (Marketing, Product, Payments, etc.) to address client concerns and provide tailored solutions.
• Monitor and analyze VIP activity to identify opportunities for increased engagement and retention.
• Maintain up-to-date knowledge of company products, promotions, and industry trends.
• Assist in the organization and execution of exclusive events and promotions for VIP clients.
• Provide feedback to improve processes, products, and customer experience.

Qualifications

• Experience: Minimum 2+ years in customer support, account management, or a related role, preferably in the iGaming industry.
• Language Skills: Fluent in English (additional languages are a plus).
• Skills:
  • Strong communication and interpersonal abilities.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Proficiency in CRM tools and support systems.

Your Role

• Primary work: doing matched betting offers (full training provided).
• When IT issues arise: switch roles to troubleshoot and fix problems.
• Manage and monitor VMs (Hetzner), VPNs, and our SIM Gateway.
• Work with Google Spreadsheets (must be confident with formulas, pivot tables, etc.).
• General IT problem-solving (VM not starting, VPN issue, spreadsheet errors) Be able to learn these and adapt or make suggestions to better our operations over time.
• Remote, from your own home, flexible hours (some evenings if needed).

Job Description:

👋 We’re looking for a new colleague to join our Customer Support team! Your main mission will be helping customers solve their issues while ensuring a high level of service and satisfaction.

What you’ll do:

• Communicate with customers via email, chat, phone, and other channels.
• Answer questions about products and services.
• Assist with technical, financial, and general support issues.
• Escalate complex cases to other departments and keep customers informed.
• Report website errors or issues.
• Translate and localize content for the website.

Work Schedule:

• Floating, rotational work schedule.
• 5 working days per week.
• 2 floating days off per week.
• Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.

Our Expectations:

• Proficiency in German and English (B2+ level, written and spoken).
• 1 year of customer support experience (preferred).
• Personal laptop (for remote work abroad; equipment provided in Ukraine).
• Strong communication skills, stress resilience, and the ability to learn quickly.
• Confident PC user, ability to handle large volumes of information.
• Knowledge of Zendesk, Magento is a plus.

We Offer:

• Competitive salary.
• Paid training and supervisor support.
• Career growth and professional development opportunities.
• Friendly team and corporate events.
• Paid vacation and social package.
• Remote work format.
   

Why us?

We create a modern environment where knowledge, teamwork, and openness are valued. If you enjoy helping people and want to grow together with the company, we’d love to have you on our team!

📩 Please send your CV with your expected salary and level of English and German proficiency..

We will contact candidates who are invited to the next stage of the selection process.

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
• Strong understanding of customer lifecycle, onboarding, and retention best practices
• Exceptional communication and relationship-building skills
• Comfortable managing multiple accounts (100+) with varying levels of complexity
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
• Problem-solving mindset and a passion for delivering value to customers
• Ability to explain software features in a clear, engaging, and practical way
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

We are a matched betting syndicate with staff in Ireland, Ukraine, and the Philippines. Our team uses Hetzner VMs, VPNs, Google Sheets, and a SIM gateway to manage client accounts and offers. We are expanding and looking for someone who is tech-savvy, has very good English, and can balance both IT troubleshooting and day-to-day offer work. Most of our staff are with us since day one, seven years.

This is a hybrid role:

• 70–80% of the time you’ll work like the rest of the team — completing matched betting offers, managing spreadsheets, and hitting targets.
• 20–30% of the time you’ll act as the go-to IT support:
  • Manage & troubleshoot Hetzner virtual machines.
  • Configure & maintain VPN connections.
  • Assist with SIM gateway issues.
  • Help improve workflows in Google Sheets.
  • Train other staff in small IT tasks as needed.
  •  
  • Requirements
  • Strong English (B2 or above) – must be confident handling live chats with casinos.
  • IT savvy – experience with virtual machines, VPNs, or general IT support.
  • Comfortable using Google Sheets daily.
  • Reliable internet and ability to work remotely from home.
  • Proactive, independent, and good problem solver.
  •  
• Nice to Have (but not required)
• Previous experience with DevOps, servers, or gateways.
•  
• What We Offer
• Flexible hours – results matter more than strict schedules.
• Fixed monthly salary  (depending on experience).
• Quarterly bonuses for hitting team targets 
• 7 paid days off per year (self-employed arrangement).
• A supportive international team and a relaxed but target-driven culture.
• Training in both IT and matched betting workflows.
• Couldn't find a better team to join, very friendly staff.

We are an international product company in the iGaming industry with a robust presence in global markets. As part of our ongoing expansion and commitment to excellence, we are excited to announce an opportunity for a highly motivated and experienced Support Affiliate /Mobcash Specialist to join our dynamic team.

Key skills:

• Strong communication skills (written & verbal, English required; additional languages a plus).
• Basic understanding of affiliate marketing or willingness to learn.
• Attention to detail and accuracy.
• Ability to multitask and manage time effectively.
   

Responsibilities:

• Provide first-line support to Mobcash affiliates (partners & agents).
• Guide new affiliates through onboarding, account setup, answering questions, and resolving issues.
• Monitor affiliate activity
• Handling customer support issues and complaints
• Keep records of requests, prepare simple reports, and share insights.

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

• Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses: Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

Product that needs your engagement 

Mobion is a cloud-based white-label platform for ride-hailing, delivery, and corporate transport services. Launched in 2016 by Devart, it supports operators in 6+ countries and has handled over 20 million rides for 4M+ users and 500K drivers. 
 

Our ecosystem includes rider and driver apps, a real-time dispatch system, admin dashboards, and branded web portals — all backed by a secure, scalable Azure infrastructure. We offer both SaaS and franchise models to help partners grow fast across regions. 
 

Your future team of professionals 

You will join a 40+ person team that unites product managers, engineers, designers, and sales experts, all focused on scaling Mobion globally. We are a close-knit group that values transparency, collaboration, and ownership, where every voice matters. 
 

Your future challenges

• Onboarding & Activation: Own the end-to-end onboarding flow: success plans, training, data/imports, go-live. Target time-to-first-value and activation.
• Adoption & Value: Drive feature adoption across rider/driver apps, dispatch, admin dashboards and web portals;
• Risk & Escalations: Monitor health scores, predict churn risks
• Expansion & Revenue: Identify upsell/cross-sell, partner with Sales on expansion plays and renewals;
• Insights : Convert customer feedback into crisp product requirements, prioritize with Product.
• Process & Tooling: Build scalable CS processes (playbooks, runbooks, templates) 
   

Impact you will make 

• Assist in onboarding new customers and guide them through the initial setup.
• Conduct product training sessions to ensure customer understanding.
• Develop and improve onboarding materials (tutorials, documentation) and customize processes for different customer segments.
• Maintain regular communication with customers via calls, emails, or meetings.
• Monitor customer health scores and engagement levels.
• Build and manage long-term strategic customer relationships.
• Work with support and product teams to resolve complex issues and develop strategies to minimize recurring problems.
• Develop customer success stories and case studies.
• Create and lead customer engagement programs (webinars, community events).
• Identify upsell and cross-sell opportunities and collaborate with sales teams to drive account expansion.
• Develop customer expansion strategies based on data insights to contribute to revenue growth and increase customer lifetime value.

Skills we are looking for 

Must-have:

• 4+ years in Customer Success/Account Management for B2B SaaS
• Proven track record improving adoption and reducing churn through structured success plans
• Strong executive communication
• Data-driven mindset: interpret product usage, turn insights into actions
• Excellent English (Upper-Intermediate+)

Nice-to-have:

• Domain exposure to mobility/logistics/marketplaces or multi-sided platforms
• Experience launching trials and complex onboardings with integrations
• Ability to write clear docs, tutorials, and deliver enablement webinars
• Familiarity with release/change management in a fast-shipping product org

Benefits you get

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring Process

• Recruitment Interview
• Technical Interview
• Offer Call 
   

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. 
 

The timeframe for feedback between interview stages may take up to 2 weeks.

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)

• Willingness to work shifts and be available outside standard hours for VIP client needs

   

HOW WE WILL KEEP YOU SMILING:

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Provide training and ongoing support for an internal team.
  • Reports configuration and delivery.
  • Documentation tasks — creating and maintaining an internal wiki.
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Basic understanding of a CRM system structure.
• Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• Comfortable work environment, remote work.
• Schedule based on the round-the-clock support service.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.