Jobs Customer/Technical Support

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Upper-Intermediate (B2) spoken and writing English
• 1+ year of experience in Customer Support/Customer Care
• Ability to resolve challenging situations and focus on the client's needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Where high-stakes experience meets human-first communication.

VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter.
If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.

🎯 What You’ll Be Doing

1. Managing VIP Players

• Daily communication via chat & email (EN)
• Warm, personal messages and soft-touch engagement
• Celebrations, check-ins, answering questions, and guiding players through their journey

2. Working With Bonuses

• Issuing SC/FS within clear, structured limits
• Keeping accurate records of every decision
• Following the no–double-subsidizing policy

3. Player Monitoring & Activity Tracking

• Watching for purchase patterns, drops in activity, and unusual behavior
• Handling players across Tier 4 → Tier 1
• Updating player profiles, adding notes, preferences, and risk insights

4. Anti-Abuse & Anti-Fraud Awareness

• Spotting red flags early
• Avoiding bonus allocation to questionable accounts
• Escalating suspicious cases to Head of VIP / Compliance

5. Cross-Team Collaboration

• Passing cases to Support, Finance, Compliance when needed
• Following internal VIP flows smoothly and consistently
   

🌟 What We Expect From You

• Excellent, calm, and clear communication with players
• English at Upper-Intermediate level or higher — confident written communication in EN
• Ownership of your decisions and actions
• Strong attention to detail — especially in text
• Desire to grow beyond simple ticket handling
• Openness to learning the VIP style: tone, communication, tier logic
• Confidence and stability when working with high-value players
   

💚 What We Offer

• Higher financial motivation compared to support roles
• Competitive salary with potential to grow as you take on more responsibility
• A role where your decisions directly influence VIP retention and revenue
• Structured schedule:
  • Start: 5/2, 8-hour shifts + 1-hour break
  • Later: possible transition to 2/2, 12-hour shifts

Want to grow your career in iGaming and work directly with high-value players?
Are you comfortable thinking in terms of LTV, NGR, and long-term profitability instead of just turnover? Then this role might be for you.
We are looking for an experienced VIP Manager who knows how to build strong relationships with VIP players, balance retention and risk, and create personalized offers that drive real business results.
Key Responsibilities:
• Personal 1-on-1 communication with VIP players
• Reacting to deposits, withdrawals, complaints, and нестандарт requests
• Daily analysis of the VIP pool: deposits, turnover, NGR, churn signals
• Setting up and issuing personalized bonuses in line with risk limitations
• Close collaboration with risk, fraud, payments, and support teams
• Documenting all agreements and actions in CRM
Weekly Responsibilities:
• Reviewing VIP segmentation based on LTV and NGR
• Planning individual retention activities:
• Exclusive promotions
• Cashback offers
• Non-monetary perks
• Analyzing bonus and offer performance with a strong focus on profitability
Requirements:
• Proven experience as VIP Manager, VIP Account Manager, or Retention Manager in iGaming
• Strong understanding of bonus mechanics, cashback structures, and personalized offers
• Clear understanding of bonus hunting risks and cooperation with risk and fraud teams
• Analytical mindset and confidence working with numbers
• Experience with CRM systems, Excel or Google Sheets, BI reports
• Ukrainian or Russian language + English B2 or higher
We Offer:
• Fully remote format
• Base salary + performance bonuses
• Paid training
• Career and financial growth opportunities
• Paid vacation and sick leave
If you’re ambitious, data-driven, and ready to grow — this role is your launchpad 🚀

🚀We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.

Schedule: Monday–Friday, 23:00–07:00 (GMT+3) 

Location: Remote

🎯What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

🧩What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles

• Background in Agile/Scrum environments

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

Key Responsibilities

• Prompt response to customer inquiries in online chats;
• Providing consultations on functionality, technical issues, financial aspects, and other areas. Customers may also contact without a specific question, just for communication, expressing negativity, etc.;
• Achieving personal financial goals and departmental customer service goals;

• Collaboration with colleagues from other departments to improve processes and products.

   

  Work schedule:

• Variable schedule. 2 day shifts / 2 days off / 2 night shifts / 2 days off.

   

Experience & Required Skills:

• Stress resilience: ability to work effectively and make decisions in stressful situations.
• Customer orientation: focus on meeting the needs and requests of customers.
• Quick decision-making: ability to quickly analyze situations and make decisions even in complex and stressful situations.
• Non-confrontational behavior: ability to effectively interact with aggressive users and resolve conflict situations without escalation.
• Professional communication: ability to maintain a respectful and friendly tone in conversations with customers, even in difficult situations.
• Proficient computer skills.

Why you should join us:

• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
• Competitive salary – your contribution will be properly valued.
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Referral program in the company – build a dream team with us and receive nice bonuses.

• 100% guaranteed professional development and acquisition of new skills.
   

  As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

We are looking for a Technical Support Engineer (Tier 2) to provide advanced technical support to enterprise customers and partners worldwide. The company specialises in Network Security Policy Orchestration, enabling organisations to streamline and automate the management of security policies across complex, multi-vendor environments.

Remote, full-time
Working Schedule: 09.00-18.00 Kyiv time

Requirements:

• 3+ years of experience in the implementation and operations of Linux servers and virtualisation, or implementation/operations experience with network and security systems
• Previous customer-facing technical support or technical lead experience
• Strong understanding of networking concepts and internet technologies routing, NAT, advanced TCP/IP, etc.)
• Experience with firewall administration and configuration (e.g., Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet)
• Excellent verbal and written communication skills
• Strong analytical, critical-thinking, and problem-solving abilities
• High level of responsibility, accountability, and reliability
• Experience working with Kubernetes and related services
• Scripting skills (Python, Perl, Bash) are a plus
• English: Upper-Intermediate

Responsibilities:

• Provide Tier 2 technical support to global customers and partners using multiple communication channels
• Troubleshoot and resolve issues across the product suite and operating systems
• Own and manage an individual ticket queue, ensuring clear and timely communication with customers
• Serve as a liaison between customers and internal engineering and support teams
• Support the implementation and integration of products within customer infrastructures
• Document best practices for maintaining and operating solutions
• Develop a deep understanding of customers’ technical environments and use cases

We are looking for a Call Center Team Lead who combines the talent of a salesperson with the systematic approach of a manager. We need a person who speaks fluent English, understands player psychology, and knows how to build department operations to achieve maximum ROI.

Your future challenge: Effective management of the Outbound Sales team, increasing conversion rates, and ensuring flawless service for clients.

⚙️ Our Expectations (Requirements):

• English: Advanced (C1). You must communicate fluently, write compelling scripts, and pick up on the slightest nuances in operator conversations.
• Experience: 2+ years as a Team Lead or Supervisor in a Call Center (strictly in iGaming, Gambling, Crypto, or Forex).
• Hard Skills: Deep understanding of metrics (Conversion Rate, Retention, LTV, ROI) and data-driven decision-making.
• Sales Mindset: You know how to handle objections, how to "close" deals, and can teach the team to sell, not just consult.
• Management: Experience managing a team of 10+ people, conducting 1:1s, onboarding, and staff motivation.

• Tech: Confident user of CRM systems, VoIP telephony, and Google Sheets/Excel.

   

🚀 Key Responsibilities:

• Process Setup (Build from Scratch): Organizing department operations from the ground up — selecting and configuring tools, developing client workflows, and creating a knowledge base.
• Hands-on Sales: Making calls yourself during the launch phase. You need to test databases, feel the client's "pain," refine scripts, and demonstrate a masterclass to future employees.
• Team Building (Hiring & Onboarding): Creating candidate profiles, conducting interviews, hiring "stars," and ensuring quality onboarding.
• Management: Ongoing team management, KPI monitoring, Quality Assurance, and scaling the department.

• Scripting: Writing and constantly improving sales scripts in English.

   

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

For our partner, we are looking for a talented Customer Support Specialist to join their project targeting the LATAM market.
 

Requirements:

MANDATORY: Fluent / Business-level Spanish (C1–C2) – you must be able to communicate flawlessly with LATAM customers. English: B1–B2 (for internal team communication).
Previous experience in Customer Support related to Payments (handling transaction queries, deposits, withdrawals, payment provider issues).
English level B2 or higher (for internal team communication).
Understanding of basic KYC (Know Your Customer) and anti-fraud procedures.
Ability to work in a fast-paced environment and handle sensitive user data.
Availability to work in LATAM time zones.
 

Responsibilities:

Handle incoming customer inquiries via chat and email regarding payments, transactions, and account status.
Resolve issues related to deposits, withdrawals, and failed transactions in a timely manner.
Collaborate with the finance and risk teams to escalate and solve complex payment cases.
Provide high-quality support ensuring customer satisfaction and retention.
Maintain strict confidentiality regarding project details and user data (NDA compliance).

Working Conditions:

Remote work: Work from anywhere (preference for candidates in LATAM or compatible time zones).
Shifts: Flexible shift-based schedule (details to be discussed).
Team: International, professional management team.
Growth: Opportunity to grow within a rapidly expanding project.

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.
 

About the role:

The Customer Support Specialist plays a central role in ensuring operational excellence in Sales, and delivering a high-quality client experience. Acting as a bridge between Customer Success, SDRs, Sales Executives, and other cross-functional teams, you will be responsible for resolving client inquiries, supporting seamless campaign execution, and maintaining the highest standards of service across all touchpoints.

In this role, you will work closely with Sales and Customer Success to ensure that every client receives timely, accurate, and proactive support. You will help clients navigate the platform, troubleshoot issues, optimize processes, and contribute to stronger retention and revenue outcomes.

This position offers full remote flexibility and the opportunity to grow within a fast-scaling, forward-thinking global organization.

Key requirements:

• 1-2 years of Customer Support experience (in online advertising or digital services)
• Experience in international Sales is a plus!
• Strong communication skills to work comfortably with chats, calls and personalized email correspondence
• Proficiency in business English at a high level, both spoken and written - and knowledge of other languages is welcomed
• Positive attitude and flexibility to change (driven by our growth in different geographic markets)

• Sincere curiosity to learn new trends

   

Main responsibilities:

• Support clients in achieving the best possible results using the platform.
• Advise clients on new products, services, promotions, and special offers to maximize their success.
• Build and nurture long-term, mutually beneficial relationships with clients.
• Alongside Sales Retention Team, conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
• Meet or exceed sales targets and key performance indicators (KPIs).
• Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
• Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
• Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
   

We offer:

• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Company: Masterhost
Location: Remote

Type: Full-time. Evening and Night Shifts.
Language: English (external communication), Ukrainian (internal communication)

About Us:
Masterhost is a fast-growing Ukrainian short-term rental property management company operating in Canada, the USA, and Dubai. We specialize in full-service Airbnb and vacation rental management, providing seamless guest experiences and hands-free property care. As we continue to grow, we're hiring a Chat Manager / Concierge Service Manager to join our remote guest support team.

Responsibilities:

• Respond to guest inquiries and messages on platforms like Airbnb and VRBO
• Handle guest requests, concerns, and questions in a timely, polite, and professional manner
• Coordinate check-ins, check-outs, and special requests with internal operations staff
• Manage guest communication during evening and night shifts
• Ensure high standards of hospitality and guest satisfaction

Requirements:

• English: Intermediate to Upper-Intermediate (written and spoken)
• Strong writing skills with a polite, clear, and professional tone
• Experience in customer support or hospitality is a plus
• Ability to multitask and manage multiple chats
• Stable internet connection
• Responsible and responsive during assigned shifts

What We Offer:

• Long-term remote position with a growing international company
• Evening and night shift availability
• Supportive team and clear communication processes
• Valuable experience in the hospitality and property tech industry
• Monthly salary tied to the US dollar

We are looking for a Customer Support Specialist to provide excellent service to our clients:
➖The company operates with visuals that are extensions to Power BI;
➖The company specializes in storage solutions;
➖The company uses AI-based software to track the temperature inside the trailer;
➖Сustomer support and helpdesk software designed to help e-commerce businesses manage and streamline customer service operations.

Requirements:

➖Excellent English, written and spoken (B2.2)
➖Outstanding written and verbal communication prowess
➖Background in customer support or experience in a SaaS project
➖Ability to act in non-standard situations
➖Ability to explain the complex in simple words
➖Professional attitude
➖Strong technical mindset is mandatory: ability to investigate systems, identify issues, and learn independently through hands-on exploration.

Responsibilities:

✔️Provide telephone support, answering questions about products (calls, tickets, and chats).
✔️Manage upgrades through proper escalation channels.
✔️Process or escalate cancellations based on the client tier.
✔️Explain the technical details of the projects to customers.
✔️Address and resolve customer complaints effectively.
✔️Manage refund processes after obtaining approval from the internal team.
✔️Operate live chat support for pre-sales inquiries.
✔️Offer post-sales support via live chat.
✔️Answer technical questions through a live chat interface.
✔️Provide billing support to customers across all communication channels.

Work conditions:

✔️Remote work
✔️The probation period is two months
✔️2 non-fixed days off per week
✔️3 types of work shifts: 08:00–16:00 – morning shift; 16:00–00:00 – day shift; 00:00–08:00 – night shift (Kyiv time)