Jobs

We are currently looking for an experienced Technical Support Engineer L3.  

If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to MaxBill!

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;

• Fair upper-intermediate level of English.

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).

- To report on common issues and flag anything urgent.

- To approach customers proactively about select promotions.

- To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

- Be fluent in written and spoken English (this is the official office language).

- Be interested in learning about iGaming and increasing your tech knowledge.

- Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5 weekly).

WHAT WE OFFER 💎

-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).

- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

- Diverse paid times off.

- Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who will join our team to achieve better results together.

Requirements:

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Working schedule:

Monday, Wednesday, Thursday - 8 AM - 5 PM
Tuesday - 11 AM - 8 PM

Friday - 3 PM - 00 AM

Requirements:

- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.

Responsibilities:

- Assist customers via live chat and email, ensuring timely and professional responses.

- Maintain in-depth knowledge of the applications and themes to provide accurate guidance.

- Use understanding of CSS to help customers set up and customize applications on their websites.

- Develop strong expertise in e-commerce platforms (Shopify, Webflow, Nuvemshop, Wix) to effectively guide customers through platform-specific processes.

- Diagnose and resolve customer issues; track and manage tickets efficiently.

- Work closely with customers to understand their specific needs and provide tailored solutions.

- Monitor and analyze customer reviews to gain insights into customer experience and identify areas for improvement.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

About the Role
 

We are evolving our Tech Ops team to become a proactive force in ensuring the performance, reliability, and operational insight of our production systems. As Technical Operations Manager, you will lead this transformation — balancing deep tactical ownership of live systems with a broader strategic focus on monitoring, automation, and scalable operations.

You will manage complex production environments, triage incidents, support dealer upgrades, drive automation for configurations, and generate critical reporting for business and technical teams.

About the Platform
 

Wireless Standard POS (www.b2bsoft.com) is a leading POS and E-Commerce platform designed for telecom retailers. It powers thousands of stores with tools for inventory, payments, activations, commissions, customer engagement, and third-party integrations. Our system is highly configurable, multi-tenant, and serves a fast-paced and regulated industry.
 

What You'll Do
 

Application Support & Troubleshooting

• Act as 2nd-line escalation for complex issues raised via CS or internal teams.
• Investigate system behavior using logs (GrayLog), SQL, API tools, and browser/network debugging.
• Participate in incident response efforts: provide initial triage, escalate to Product/Engineering/Infra, and lead postmortem inputs.
• Execute and validate dealer upgrades, including BETA rollout, PAT verification, and environment readiness.
   

Monitoring, Insights & Automation

• Own and evolve monitoring dashboards (GrayLog, Elastic, etc.) for key application and business metrics.
• Implement alerting strategies to detect system anomalies and degraded performance.
• Propose and produce automation for routine production configuration (via scripting or handoff to Delivery team).
• Generate usage, error, and impact reports for internal stakeholders (Product, Delivery, AMs, CS, etc.).
   

Configuration & Operational Management

• Manage production configuration for promotions, plans, product catalog, payment types, and Mix & Match logic.
• Handle database-level work: clone, create, and reactivate dealer environments as needed.
• Partner with Delivery and Product teams to formalize and scale configuration automation.
   

Partner & Release Support

• Assist in onboarding new vendors and partners: sandbox setup, API validation, production handoff.
• Execute UAT/PAT and communicate results clearly to stakeholders.
• Create and maintain internal documentation (Confluence) and Jira tasks for all ops and config actions.
   

Team Evolution & Improvement

• Identify recurring issues and submit structured feedback to Delivery and Product for backlog grooming.
• Support the shift from reactive work toward proactive monitoring and automation.
• Mentor team members in tooling, processes, and root cause analysis.
   

Required Skills

• Fluent and literate English (written and verbal) — must.
• Ability to organize and manage small to medium teams of specialists and DBA’s. 
• Organizing operations teams for L2 support over multiple time zones.
• Strong experience with Jira and Confluence for task management and documentation.
• Working knowledge of SQL (CRUD, joins, grouping) — able to write and debug queries.
• Experience with GrayLog or other logging platforms.
• Familiarity with REST APIs (Swagger, Postman).
• Strong knowledge of MS Excel, building reports, data analysis
• Experience with Business Intelligence tools and dashboards - (PowerBI, Tableau, etc.)
• Proven ability to troubleshoot multi-system applications with external integrations.
• Comfortable with release cycles, testing coordination (PAT/UAT), and rollback procedures.
• Basic familiarity with DevTools, Fiddler, or other debugging tools.
   

Nice to Have

• Experience in telecom, POS, or fintech environments.
• Familiarity with automation/scripting tools or prior experience driving operational efficiency.
• Prior work with payment systems or vendor onboarding workflows.
• Infra monitoring experience (optional, may expand into this area).
   

Soft Skills

• Organized, inspired manager who helps grow the abilities of their teams.
• Clear, structured communicator — written and verbal.
• Strong problem-solving mindset with ability to zoom in/out from data to systems.
• Proactive, collaborative, and customer-service oriented.
• Ability to handle incident pressure calmly and drive resolution.

BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Responsibilities:

• Performing analysis, measuring, and tracking payments performance;
• Relationship management with core current payment providers;
• Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
• Participation in reconciliations of operations with external payment service providers and payment reporting;
• Participation in networking, passing compliance, and onboarding with any new payment service providers;
• Assisting in market analysis of local payment solutions that ensure success at scale;
• Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
• Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
• Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
• Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

Required Experience:

• Advanced knowledge of global payment systems and region-specific rules and regulations;
• Understanding of payments trends in LATAM;
• Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
• Strong analytical acumen and ability to interpret and work with financial data;
• Able to distill a data-driven course of action from complex and varied information sources;
• Experience owning and solving complex iGaming payments problems;
• Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
• Knowledge of credit card chargeback case handling and risk mitigation;
• Strong knowledge of SQL, Exel, tableau is a big advantage;

Preferred Experience:

• Experience and knowledge of cryptocurrencies and tokens is a plus;
• Experience with GR8tech iGaming platform.
• Experience in the gambling industry.
• Experience within the LATAM market.

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for a birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 8 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

Job description:

Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/skype.

Requirements:

• Verbal and written communication skills in English, B1-B2;

• Proven experience in economic sphere will be a plus;

• Proven experience with payment systems will be a plus;

• Experience of work in bank will be a plus;

• High organizational skill & attention to detail to ensure all specifications are met;

• Ability to manage a number of tasks simultaneously;

• Independent in day-to-day job;

Basic salary 750 EUR

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 9 hours during 7AM - 9PM

Weekends - 150%

Holidays - 150%

Vacation - unpaid

Location: Ukraine

Equipment: Yes

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day. 
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 12 PTO days, 10 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

• At least 1 year of experience in client support.
• Intermediate+ English level; 
• Fluent in Ukrainian or Russian.
• Familiarity with back-office systems, especially within gaming companies (a significant advantage).
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly).
• Proficient in using Jira, Jira Service Management, and Zendesk.
• Strong multitasking and dynamic prioritization skills.
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities.
• Experience with monitoring and alerting tools.
• English language proficiency at Intermediate level or higher.

Desirable skills and personal features:

• Willingness and ability to work in shifts, including night shifts.

Work Schedule: (2-on / 2-off, 12-hour shifts with night rotation).
 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in Spanish (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the Brazilian or Mexican time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in English (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the USA time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

The Support Specialist serves as the primary point of contact for customers seeking assistance with our products and services. This role is critical in ensuring a high level of customer satisfaction and loyalty by providing timely, effective, and empathetic solutions to customer issues. The Support Specialist is responsible for handling inbound requests (via email, phone, chat, and other channels), troubleshooting technical issues, and escalating more complex cases as necessary. This role requires a blend of communication & financial skills, and a customer-first mindset.

Your regular tasks

• Reply to the incoming requests from clients (emails, chats, occasionally phone calls)
• Process complaints, and provide solutions and assistance to clients within a specified time frame due to the internal SLA
• Escalate, where necessary, and control tasks completed by other departments in Jira
• Escalate various issues and monitor their resolution to the relevant contact persons in arrogance with the SLAs and defined escalation channel
• Update articles in Confluence on an ad hoc basis or regularly, in the specific area the CS agent is responsible for
• Strong, soft, organisational, and self-management skills, customer-oriented approach
• Creative thinking: offer additional services and improve customer activity
• Shadowing work for other departments in support (AML, KYB, KYC Teams)
• Onboarding B2B clients through the ticketing system

This position offers standard working hours from Monday to Friday (with an occasional presence on Saturday or Sunday).

Skills & expectations

• Minimum of 1 year of experience in a customer support role (L1), preferably within a FinTech, EMI, or regulated financial services environment
• Proven ability to effectively respond to incoming client requests across various channels, including emails, chats, and occasional phone calls
• Demonstrated ability to process client complaints, provide effective solutions, and offer assistance within specified internal SLAs
• Experience with escalating issues to relevant internal departments (e.g., in Jira) and diligently monitoring their resolution in accordance with defined escalation channels and SLAs
• A genuine customer-centric mindset, with a proactive approach to identifying opportunities to offer additional services and enhance customer activity
• Experience with specific ticketing systems or CRM platforms
• Fluent English (written and verbal) and Ukrainian (or Russian)

What is it for you

• A clear career path with opportunities for high-performing employees to advance into Senior roles or transition to other departments, fostering continuous growth and development
• Branded merch and corporate events at least once a year

A bit more about us 

An advanced payment product that allows you to get a wide range of professional experience and boost your career in fintech. We offer dedicated multicurrency IBANs, Checkout (cards and APMs with a rough wallet). Cards, Mass Payments.

Hey there! TechVill is one of the fastest-growing home services companies in North America, redefining the standard of excellence in appliance repair and customer care. We’re on the lookout for a Head of Customer Success Department — a strategic, forward-thinking leader who will oversee our Customer Care, Quality Assurance, Complaints, and Dispatch departments. This is a key leadership role, where you’ll shape the customer journey, lead high-performing teams, optimize operations, and directly contribute to the company’s growth and reputation.

You Are Our Ideal Candidate If

We’re looking for a results-driven professional who thrives in a structured and fast-paced environment and can combine leadership with operational excellence.

Here’s what we’re looking for:

• Have strong experience leading customer-facing teams and managing operational workflows.
• Have a minimum of 3 years of experience managing a team of 15+ people in a fast-paced customer care environment.
• Are passionate about creating high-performing, motivated teams and have a proven track record of mentoring and developing employees to reach their full potential.
• Have hands-on experience working with or overseeing Complaints/Resolutions departments, Dispatch teams, and Quality Assurance functions.
• Possess a strong understanding of compliance requirements within customer service and operations.
• Are highly analytical, with experience in interpreting customer service metrics, performance data, and feedback to identify trends, opportunities, and areas for improvement.
• Have experience building or refining KPI dashboards, performance reports, and process improvement strategies based on data insights.
• Possess excellent communication and cross-functional collaboration skills, with the ability to align diverse teams around shared goals.
• Can confidently take ownership of strategic initiatives that improve customer satisfaction, retention, and operational efficiency.
• English Proficiency: Confident B2 level / fluent enough for daily communication in a fully English-speaking environment.

• Availability: Able to work full-time, Monday to Friday from 8:00 АM to 5:00 PM (Calgary Time). 

   

What You’ll Be Doing:

• Leading, mentoring, and developing the Customer Success team, including Customer Care, Quality Assurance, Complaints, and Dispatch departments.
• Driving a high-performance team culture through regular coaching, 1-on-1s, feedback, and performance-based incentive systems.
• Overseeing and continuously improving the full customer journey — from inquiry to resolution — ensuring timely, empathetic, and effective service delivery.
• Managing customer complaint resolution processes and ensuring proper escalation, documentation, and follow-through.
• Monitoring and improving quality standards across all service touchpoints, using data to drive actionable improvements.
• Collaborating with Accounting on accounts receivable, customer follow-ups, and preparing files for collections when necessary.
• Building, managing, and optimizing workflows for dispatchers and care agents to ensure operational efficiency and proper task distribution.
• Creating structured training, onboarding, and upskilling programs for new and existing team members.
• Analyzing team and customer data to identify trends, performance gaps, and opportunities for process improvements.
• Reporting regularly to senior leadership with insights, updates, and strategic recommendations.
• Ensuring compliance with internal policies and industry standards across all customer service functions.
• Collaborating cross-functionally with other departments (Tech, Sales, Operations) to resolve issues and enhance the customer experience.

• Playing a key role in shaping and executing the long-term customer success strategy aligned with company goals.

   

What You Will Get:

• Flexible remote work arrangement.
• Competitive payment in USD.
• Career growth opportunities and professional development support.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill? We’ve built something special:

• #1 Repair Company: Recognized as the best in the city by a top appliance manufacturer.
• 40,000+ Happy Customers: Our reputation is built on trust and exceptional service.
• Rapid Expansion: In 2024, we grew into three new cities and now operate in four major Canadian markets. In Q1 2025, we expanded further, launching in three U.S. states and an additional Canadian province.
• Big Ambitions: Our goal is to expand to six more cities next year and reach 120 locations across North America by 2030.
• Award-Winning Excellence: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to lead a high-growth customer care team and make an impact? Apply now and let’s build something amazing together!

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over five years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be Combined schedule: contains 3 day shifts (from 2 p.m till 10:30 p.m) and 2 night shifts (from 10 p.m till 6:30 a.m)

Your main goals and objectives will be:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time.
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time.
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time.
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests.
• Finding answers to their questions (we will assist you with this!).
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least six months of experience in customer support in English.
• Upper-intermediate or higher English proficiency, with fluent speaking skills.
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with Zendesk or other customer support systems.
• Knowledge of manuals, rules, and standards for customer communication.
• A deep understanding of customer-friendliness and the ability to apply it effectively.
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What we offer:

• Five work formats to choose from: Remote, or offices in Kyiv, Lviv, Odesa, Larnaca (Cyprus) or our new office in Malta. All our Ukrainian offices are equipped with powerful generators and Starlink, ensuring 24/7 availability.
• Equipment provided: Laptop/desktop PC, additional monitors, and specialized gadgets—everything you need for large-scale tasks and experiments.
• Safety and insurance: We actively listen to our employees and provide support during challenging times. We also offer medical insurance or cash compensation for sports activities.
• A great team and atmosphere: Your colleagues significantly impact your work-life quality. Thanks to our thorough hiring process, you’ll be working with top professionals in your field.
• Continuous development: We cover the cost of training and seminars to support your professional growth. We also have a large library and a book club you can join.
• Corporate English courses: We reimburse 50% of the cost of your personal English lessons upon request.
• Sports activities: Join our volleyball team or running sessions—all expenses covered by the company. We’ve already participated in several marathons, and our coaches are true professionals.
• Team bonding: Once a month, we organize company-paid lunches at our cozy office. We also host amazing off-site and in-house team-building events.

Our goal is to build a product-based IT ecosystem across various domains, where every employee can launch internal startups, grow, and implement their ideas. Join us!

Additionally, corporate social responsibility is extremely important to us. The company operates two charitable foundations focused on rehabilitating military personnel and assisting children affected by the war. We fully support the administrative operations of these foundations and allocate funds to their core missions.

We also regularly purchase FPV drones and supply vehicles to Ukrainian defenders. This year, we are expanding our support by investing in military startups that produce strike drones—one of the highest-priority areas for our military.

If our team is interested in your candidacy, we will reach out to you via your preferred method to discuss the position in more detail.

Want to learn more about us?

• Visit our website: https://galaktica.io/vacancies/ 
• Get to know us, meet the team, and see our product creation process on Instagram:https://www.instagram.com/galakticateam?igsh=bGJwODZzOHo3Y25z 
• Check out our video introduction: https://www.youtube.com/watch?v=4uQNIDPdjBg  

We’ll be happy to answer any questions and invite you to the first stage of the interview!