Jobs Customer/Technical Support

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a  Network Engineer L3 Support!

Requirements:

• Strong knowledge of networking fundamentals: TCP/IP, DNS, DHCP, routing, NAT, VLAN, HTTP/HTTPS and network security fundamentals.
• Strong hands-on experience with network troubleshooting and root cause analysis across endpoint, LAN/Wi-Fi, VPN, firewall, routing and application connectivity layers.
• Deep understanding of remote-access VPN technologies and protocols, including IPSec, SSL VPN, WireGuard and related tunneling technologies.
• Hands-on experience administering and troubleshooting NGFW/firewall, VPN, routing and network infrastructure.
• Experience with enterprise network equipment and solutions from vendors such as Fortinet, MikroTik and Ubiquiti.
• Experience troubleshooting network related issues on Windows and macOS endpoints.
• Experience with network monitoring, logging, packet analysis and network diagnostic tools such as Wireshark, tcpdump or equivalent.
• Ability to independently troubleshoot complex L3 escalations and perform Root Cause Analysis (RCA).

• Understanding of incident management and escalation processes.
  Experience maintaining technical documentation, network diagrams and troubleshooting procedures.

   

  Will be plus

• Experience with AWS networking: VPC, Route Tables, Security Groups, Transit Gateway, VPN connectivity.
• Experience with hybrid connectivity between on-premises and cloud environments.
• Understanding of Zero Trust / ZTNA principles.
  Experience with Infrastructure as Code and automation: Ansible, Terraform, Python or Bash.

• Experience working in a NOC, Network Operations or L3 Support environment.

   

Responsibilities:

• Act as the L3 escalation point for IT Support for complex network-related incidents.
• Troubleshoot and resolve issues related to corporate VPN connectivity, internal resource availability, DNS, routing, firewall policies, NAT and network access.
• Perform end-to-end troubleshooting from the user endpoint to corporate/internal resources, identifying the root cause across endpoint, LAN/Wi-Fi, VPN, firewall, routing, cloud and application connectivity layers.
• Configure and maintain firewall policies, routing, NAT and network access rules.
• Investigate recurring network incidents, perform RCA and implement preventive measures.
• Collaborate closely with IT Support, System Administration, Information Security and other Infrastructure teams during incident investigation and resolution.
• Provide clear technical feedback to IT Support on resolved escalations, including root cause, resolution and recommended troubleshooting steps.
• Maintain network diagrams, configurations, troubleshooting procedures, runbooks and internal documentation.

• Contribute to the IT Support knowledge base to enable L1/L2 teams to resolve recurring issues without unnecessary L3 escalation.

   

  Our benefits to you:

• ☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
• 🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• 🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
• 🏖Paid vacations, sick leave, personal events days, days off
• 💵Referral program — enjoy cooperation with your colleagues and get the bonus
• 📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• 🎯Rewards program for mentoring and coaching colleagues
• ✈️In-house Travel Service
• 🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more
• 🎳Other benefits could be added based on your location 

Welcome to Drawer.AI!
 

• What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.
• Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.
• Why join now: Real customers are pushing our roadmap faster than our current team can build.
   

We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.
 

Key Responsibilities:

• Communicate with customers via chat, calls, and async messages.
• Onboard new customers, guide them through product setup, and help them successfully complete their first steps with Drawer.AI.
• Run onboarding sessions, demos, and customer meetings.
• Review screen and call recordings to understand customer needs.
• Help customers adopt the product and get real value from it.
• Share customer feedback with Product and Sales teams.
 

Requirements:

• 2+ years of experience in Customer Support, Customer Success, or a similar role.
• Confident customer communication via chat and calls.
• Excellent spoken and written English.
• Comfortable working in a customer-facing role.
• Availability to work until 12:00 AM Kyiv time.
 

Nice to have:

• Experience with US-based customers.
• SaaS or startup background.
 

Join our stellar team at Drawer.AI, where excellence meets opportunity! Enjoy a competitive salary, career growth opportunities, and a work environment we’re proud of. Build a better future with us!

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);

• Career growth opportunities (development within the project as well as in other structural departments of the company);

   

MOJAM is looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming, doesn’t just service accounts, but owns a real portfolio of high-value players and takes responsibility for how it performs. You’ll build long-term retention strategy and actively grow client lifetime value. Sounds like a challenge just for you? Check out the details below.

We’re hiring Day Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 10:00–22:00 (EEST).

📍 What to Do

• Own a portfolio of several VIP players and develop an individual approach for each one of them
• Decide on personal offers and rewards yourself, within set limits. Only critical cases get escalated to the Shift Lead
• Track player activity and act before they do: spot behavior changes, choose the right action, and run it
• Reach out first with offers, event updates, or a simple check-in. Don’t wait for players to message you first
• Hand over the shift to the night team so nothing gets lost. Report on what has happened, who needs a follow-up, what’s still open
• Push technical and account issues to the Support team fast, and keep the Product team in the loop on the problems your players run into most

🦸 Your Superpowers

• 2+ years managing a personal portfolio of paying clients, with at least a year on a high-value segment. Gaming VIP experience is the strongest signal, but a clear transition from Support or Account Management into VIP works too
• You’re used to your work being evaluated. Retention, reactivation, deposit frequency, LTV are familiar metrics and you know how they translate into the performance of your portfolio. In your intro, name two numbers you personally moved and how you did it
• Hands-on experience with CRM and engagement platforms (Customer.io or similar ones), ticketing tools (Intercom, LiveChat, Jira or similar ones), and analytics dashboards for segmentation
• Go beyond answering the question: anticipate what the client needs next. Communication quality is evaluated, so this isn’t just a nice-to-have
• You make decisions in non-standard situations without waiting for approval, and you take responsibility for how they turn out
• Advanced/Fluent English (required)

🤘 Bonus Points

• You are part of the CS/CS2 gaming community

• Additional language skills are a strong plus

   

 🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

  Join us if this is all about you. We are waiting for your CV!

   

  Let’s Add More Jam Together 🚀

Who we are

We build tools and infrastructure for businesses working in the creator economy. We're profitable, growing 20-30% month over month. Experienced lean startup team with half a dozen 7-figure exits in the industry.

We're expanding into a single API for multiple creator and social platforms. Customers should be able to integrate once and get consistent responses, webhooks and SDKs.

Who we are looking for

We're looking for a do-it-all support engineer who loves solving problems, communicating clearly, and helping developers ship faster. You'll be the first point of contact for our customers - handling everything from quick integration questions to in-depth troubleshooting, billing inquiries, and product feedback - and a key bridge between our users and the development team across our products. 🛠️

This role isn't just a support queue. We see it as a growth seat - and we're not big on micromanaging how you run it. The person closest to our customers' problems is also best positioned to write the content that prevents them, promote what we're building, and spot expansion opportunities with the accounts they already talk to every day. If you're comfortable owning that end-to-end and turning recurring headaches into content, promo, and pipeline, you're our kind of person. How far you take it is largely up to you. 📈

Preferred Location: Remote • Full-Time • (Candidates based in Czech Republic, Ukraine, Poland, or the UK preferred, office in Prague).

What You’ll Work On

1. Build
   • Independently design, build, and maintain our support tool to log tickets, custom inquiries, and customer interactions across channels (Telegram, email, etc.)
   • Define the data model, workflows, statuses, and reporting with input from the team
   • Integrate with our existing stack (Stripe, Linear, Slack, Telegram and our APIs)
   • Iterate on the tool based on your own daily use and team feedback
2. Support
   • Provide technical support via Telegram, email, and other channels - from quick questions to complex troubleshooting
   • Conduct screen sharing sessions to diagnose issues and guide implementation
   • Triage and document bugs, escalate to the development team via Linear
   • Maintain documentation - guides, FAQs, troubleshooting articles, and integration examples
3. Customer Success
   • Handle billing and subscription inquiries, resolve Stripe-related issues
   • Onboard new clients and ensure smooth technical integration
   • Own the support queue and maintain high response quality
   • Collect and relay product feedback to shape the roadmap
4. AI-Powered Workflows
   • Work with our integrated AI to triage and handle support workflows
   • Own the quality of our AI support: review AI conversations daily, find where it gets things wrong, vague, or off-tone, and fix the root cause
   • Continuously improve the AI through better prompts, knowledge base content, escalation rules, and guardrails
   • Define when the AI should answer, when it should ask a clarifying question, and when it should hand off to a human
   • Track and report on AI performance: resolution rate, handoff rate, accuracy, customer satisfaction, and recurring failure patterns
   • Stay current on AI models and tooling, and test new models, features, and approaches against real support conversations to decide what is worth adopting
   • Build agents for further automation (ticket tagging, bug reproduction, billing lookups, draft replies, and more)
   • Treat every bad AI answer as a bug to be understood and fixed, not just corrected once
5. Growth Opportunities
   • Write technical articles and case studies from conversations
   • Spot upsell/upgrade potential in the support queue
   • Spot new development and growth opportunities
   • Represent FansAPI in developer communities as a knowledgeable presence

What You Bring:

Essential Skills:

✅ Junior developer experience (professional, freelance, or substantial personal projects)

✅ Ability to independently build a working web application end to end (backend, database, and a simple UI) using AI coding tools

✅ GitHub profile with projects we can review

✅ Solid understanding of REST APIs - reading API docs, debugging requests/responses, and working with JSON

✅ Strong written and spoken english communication skills -clear, concise, and professional

✅ Experience working in or alongside a software development team

✅ Comfort using Linear (or similar issue tracking tools) to log, track, and escalate bugs

✅ Familiarity with Stripe - subscriptions, payment flows, and common billing issues

✅ Ability to jump on screen sharing calls and calmly guide customers through technical issues

✅ Highly organised, self-directed, and comfortable operating in a small, fast-moving team

Bonus Points For:

⭐️ Proficiency in additional languages beyond English - any language is a plus given our international customer base

⭐️ Understanding of AI support tools and how they’re used in customer-facing workflows (chatbots, AI-assisted ticket triage, automated responses, and knowing where human handoff matters)

⭐️ Familiarity with Claude Cowork or similar AI workflow automation agents

⭐️ Experience with Laravel 13, Inertia, and React

⭐️ Familiarity with the Creator ecosystem - creator agencies, CRM tools, or fan engagement platforms

⭐️ Experience writing or maintaining technical documentation

⭐️ Background in developer support, DevRel, or SaaS technical support

⭐️ Interest or prior experience in content writing, community management, or outbound/inside sales - you don't need expertise, just genuine interest in growing in that direction

Why Join Us?

• Small team, big impact
• Competitive pay + bonus opportunities
• Work with experienced devs who’ve built real companies
• No micromanagement, async culture, fully remote
• Real room to grow - your trajectory isn’t capped at “support.”

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
 

Job Requirements:

• Proficiency in using PC. Ideally after QA courses
• Background in Data Support (Tier 1+2); Tier 3 is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent service orientation and communication skills.
• English level at least B1.
• Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

• Identify potential production issues and implement proactive solutions.
• Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

• Provide prompt technical support to end-users
• Collaborate with R&D and product management to resolve client issues.

Production Coordination:

• Develop and manage production schedules.
• Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

• Serve as the primary liaison between teams to ensure clear communication.
• Notify stakeholders and clients of any delays or issues.

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Player Support via Live Chat: Handle inbound player inquiries through live chat and email - account issues, bonuses, payments, and general platform questions.
• Outbound Calls: Conduct outbound calls when required to follow up on unresolved cases, clarify player issues, or complete verification procedures.
• Issue Resolution & Escalation: Resolve standard and complex player issues independently; escalate edge cases to relevant teams (Antifraud, Billing, Retention) when necessary.
• CRM & Ticket Management: Accurately log all interactions in the CRM system, maintain case documentation, and follow established support workflows and scripts.
• Quality & Compliance: Follow quality standards, internal guidelines, and responsible gambling policies in every player interaction.

Requirements

• Minimum 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
• Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
• Confident verbal English for outbound calls and voice communication when needed.
• Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
• Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
• Basic understanding of iGaming mechanics: casino products, sports betting, bonus structures.
• Own equipment required: personal computer/laptop meeting minimum performance requirements, stable internet connection (min. 20 Mbps).

Nice to Have

• Knowledge of KYC / AML procedures.
• Familiarity with responsible gambling frameworks.

Work Schedule 

Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift.

Shift Times:

• Day shift: 09:00 – 21:00
• Night shift: 21:00 – 09:00

Remote Work Conditions:

• Fully remote position 
• Personal equipment required (PC/laptop + stable internet connection)

We are currently seeking a qualified and experienced Technical support engineer to join our team.

Preferred skills:

— Working experience in gambling support/tech support teams;
— Working experience with RMG projects.

Must have skills:

— Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
— Upper-Intermediate level of spoken and written English.
— Strong verbal and corporate communication skills;
— Understanding of the software lifecycle;
— Ability to learn quickly and work as a part of a team;
— A challenging and inquiring mind;
— Attention to detail and tenacity;
— Quick logical thinking;
— Sociability, communicability;

Responsibilities:

— Monitoring of high-priority services,
— Testing: performance and the new functionality used;
— Diagnostics and solution of user problems when working with the software used;
— Prioritizing user requests;
— Providing individual solutions for customers based on their business needs.

— Working hours from 9:00 to 21:00 (2/2)

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.

At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?

● You’re naturally curious, calm under pressure, and energized by helping others.

● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.

● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing

● Assist customers across email, chat, and social channels (Instagram, TikTok, etc) — answering questions, tracking orders, and solving everyday issues

● Document common questions and help keep our internal knowledge base tidy and up-to-date

● Collaborate closely with senior support leads to refine workflows, templates, and FAQs

● Track key metrics (response time, CSAT) and share insights with the team

● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring

● A genuine desire to help people and represent a mission-driven brand with empathy

● Strong written English and fluent Russian

● Hands-on experience with Zendesk — you've worked with tickets, macros, and views, and can navigate the platform confidently from day one

● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP

● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us

Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.

As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care

● A personalized welcome kit full of True Sea Moss goodies

● Sports reimbursement to keep your body as nourished as your mind

● Extra vacation days on top of local holidays

● Monthly coaching sessions to accelerate your professional growth

● Corporate English classes if you’d like even sharper language skills

● WHOOP membership for holistic health insights

● Coworking stipend so you can choose your perfect workspace

● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.

Let’s grow something true together.