Jobs

• Project Goal:
  Ongoing development and optimization of a large-scale eCommerce platform for a major US retail company serving millions of omnichannel customers weekly.
  
  The cloud migration phase has been completed. The current focus is on:
  - CI/CD process optimization and standardization
  - Infrastructure improvement and operational maturity
  - Security hardening and compliance
  - Performance, reliability and scalability improvements
  - Continuous modernization of the cloud-native platform

   

• Responsibilities:

  The role focuses on improving engineering efficiency, infrastructure reliability, and security posture across a cloud-native microservices ecosystem.
  
  Key Responsibilities:
  - Improve and standardize CI/CD pipelines across teams
  - Optimize build, test, and deployment processes
  - Enhance Infrastructure as Code practices
  - Improve observability, reliability, and scalability of the platform
  - Drive security improvements across infrastructure and delivery pipelines
  - Implement DevSecOps best practices
  - Collaborate with product and engineering teams to improve operational processes
  - Participate in architectural decision-making and continuous platform evolution
  - Contribute to pre-sales and technical consulting activities when required

   

• Mandatory Skills Description:

  Core Technical Competencies:
  • Hands-on experience with Microsoft Azure
  • Strong Kubernetes experience (production environments)
  • CI/CD pipeline design and optimization
  • Infrastructure as Code:
     o Terraform or Azure Bicep
  • Containers:
     o Docker or Podman
  • Scripting:
     o Python and/or Bash
     o PowerShell
  • Experience with security best practices in cloud-native environments
  
  Leadership & Communication:
  • Experience leading or mentoring engineers
  • Strong client-facing communication skills
  • Ability to drive cross-team improvements

   

• Nice-to-Have Skills Description:

  • DevSecOps tooling (SAST, DAST, dependency scanning, container scanning)
  • Experience improving SDLC governance
  • CI/CD platforms:
     o GitLab CI
     o TeamCity
     o Azure DevOps
     o GitHub Actions
     o ArgoCD or Flux
  • Configuration Management:
     o Salt
     o Puppet
     o Chef
  • Programming:
     o Python
     o Golang

• Languages:
  • English: B2 Upper Intermediate

We are looking for an AI Video Editor to join our team for long-term collaboration.

Responsibilities:

* Edit AI-generated videos based on technical requirements.
* Modify scenes, frames, and key moments.
* Add or replace content in existing videos using AI tools.
* Ensure high-quality and consistent video output.

Requirements:

* Strong hands-on experience with AI video generation and editing tools.
* Ability to work with detailed technical briefs.
* Understanding of AI-powered video workflows.
* Attention to detail and ability to deliver high-quality results.

Project details will be discussed during the interview.
 

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.
 

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role 

The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience.

You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication.
 

What You Will Do 

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
•  Work with carrier portals and internal systems to manage porting requests and ensure data integrity
•  Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
•  Take ownership of the end-to-end porting process and proactively resolve issues that may arise
•  Provide timely status updates and respond to partner inquiries in a professional and efficient manner
•  Identify and escalate recurring issues with carriers to ensure prompt resolution
•  Collaborate with cross-functional teams to resolve complex customer cases
•  Maintain and update documentation related to porting processes and best practices
   

What You Will Bring 

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
•  Experience using Salesforce CRM or similar tools
•  Strong communication and interpersonal skills
•  Excellent attention to detail and problem-solving abilities
•  Ability to prioritize tasks and work in a fast-paced environment
•  Ability to work both independently and as part of a team
•  Fluent English (written and spoken)
   

Bonus Points If You 

• Have troubleshooting and technical skills
• Have experience with DID porting and number ordering processes
• Speak German at minimum B2 level

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)

🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!

We are looking for a German-speaking Integration Engineer to support the implementation of Parloa AMP, a voice-agent platform, across multiple enterprise client projects. The role focuses on integrating Parloa AMP with client CRM/ticketing systems and telephony platforms, ensuring seamless customer identification, ticket creation, call routing, and agent handoff.

Key Responsibilities:

• Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs.
• Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers.
• Enable automated ticket/case creation and synchronization between voice interactions and CRM systems.
• Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies.
• Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios.
• Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations.
• Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes.
• Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools.
• Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases.

Requirements:

• Strong experience with REST API integrations, including JSON, HTTP, data mapping, error handling, retries, and fallback strategies.
• Experience with authentication and integration technologies such as OAuth 2.0, API keys, webhooks, and secret management.
• Solid understanding of SIP and VoIP technologies, including signaling, trunking, call routing, transfers, and handoff scenarios.
• Experience working with conversational AI or voice automation platforms (Parloa AMP preferred; Cognigy, AudioCodes, Twilio, Genesys, or Dialogflow CX also acceptable).
• Hands-on experience with at least one CRM/ticketing platform (Salesforce or Ivanti preferred).
• Hands-on experience with at least one telephony/contact center platform (Five9, Mitel, or 3CX).
• Proficiency in backend development or scripting using Node.js, TypeScript, Python, or similar technologies.
• Strong troubleshooting and cross-system debugging skills.
• German language proficiency at C1 level or higher for client-facing communication.
• Good English communication skills for internal collaboration.

Nice to Have:

• Direct experience with Parloa AMP implementations.
• Experience across multiple target platforms listed above.
• Salesforce, telephony, or contact-center certifications.
• Experience with CCaaS or enterprise contact-center environments.
• Understanding of DACH-region data privacy and PII requirements.
• Experience with middleware and integration platforms such as MuleSoft, Azure API Management, or n8n.

What we offer:

• Long team focus: we create an environment of transparent communication, and minimal bureaucracy, which leads to long-term relationships.
• Development of niche expertise: we are working in several niches, such as FinTech, healthcare, and logistics. Therefore, our employees can develop their own expertise in these domains.
• Continuous learning: we create employee development plans / personal roadmaps /quick promotion processes.
• Internal career development: 80% of our current executives were promoted to those positions within S-PRO. We encourage initiative. If a person wants to set new challenges and grow, we will definitely support them.
  
  Benefits and perks:
• Flexible schedule.
• Remote work model.
• Paid vacations.
• Paid sick leaves.

By submitting your application for this position, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws. Detailed information regarding the processing of personal data can be found at the following link: Сandidate Privacy

We’re looking for a user-centric and impact-driven Product Manager for our Trading Growth direction. You’ll own the client-facing trading experience across our Web and Mobile platforms — shaping intuitive, engaging interfaces and driving the features that scale key product metrics.

Responsibilities

• Own the product strategy and roadmap for the Trading Growth direction, collaborating closely with Directors of CEX, Web3, and Cross-Asset Services
• Write detailed PRDs for user-facing features, from a new order ticket UI to complex CopyTrading discovery algorithms
• Conduct continuous CustDev and usability testing with retail traders to identify friction points in the terminals
• Partner with Product Marketing and Trading Academy teams to launch educational initiatives directly integrated into the trading experience

Requirements

• 4+ years of Product Management experience in B2C FinTech, Crypto Exchanges, Trading Platforms, or Neo-banking
• Deep understanding of retail trader psychology, UX/UI principles for complex dashboards, and mobile-first trading experiences
• Experience launching and scaling Social Trading (CopyTrading), algorithmic trading bots, or staking/yield products
• Solid grasp of the crypto landscape: differences between CEX and DEX, Web3 wallets, and cross-chain mechanics
• Strong expertise in product analytics, A/B testing, and CRO (Conversion Rate Optimization) specifically for trading funnels
• Trader Empathy: You deeply understand the emotional rollercoaster of trading and know how to design interfaces that support users in high-stress moments
• Visionary Thinking: Ability to synthesize trends from traditional finance (TradFi), crypto (CeFi), and Web3 (DeFi) into a cohesive product strategy
• Cross-functional Leadership: Proven ability to align multiple Engineering Managers across Web, Mobile, and Web3 squads

Will be a plus

• Personal experience as an active retail trader in CFDs, or Crypto
• Previous experience migrating users from legacy platforms (like MT4/MT5) to proprietary trading terminals

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are a global AI-powered financial intelligence company that leverages proprietary AI and large language models to deliver investment research and insights across global markets. Our platform enables financial institutions and investors to access transparent, explainable, and multilingual analysis across equities, funds, and other financial instruments.

We are building scalable, production-grade AI systems that make high-quality financial research accessible and data-driven.

We are looking for a Mid Data Scientist / AI Engineer to develop and deploy machine learning and AI solutions, with exposure to LLM-based systems and modern NLP applications. You will collaborate with senior engineers to build scalable and reliable AI-driven products.

Requirements:

• 3+ years of commercial experience as a Data Science / AI Engineer
• Strong Python skills and solid software engineering fundamentals
• 1+ year of experience with LLM and NLP-related tasks
• Understanding of modern deep learning architectures
• Experience with at least one deep learning framework (TensorFlow or PyTorch)
• Experience with SQL and NoSQL databases
• Good knowledge of Docker
• Strong knowledge of object-oriented programming
• Hands-on experience with RAG pipelines and vector databases
• Experience with cloud platforms (AWS, Google Cloud, Azure)

We are looking for an experienced QA Automation Engineer (Senior/Lead) to join our team and maintain and extend test automation. This is a key role where you will define the automation strategy, design and implement the framework, integrate it into CI/CD, and ensure long-term scalability of automated testing in the project.
 

Responsibilities

• Define and implement the overall automation strategy for the project.
• Design and maintain a test automation framework from scratch.
• Automate regression and functional test cases.
• Integrate automated tests into CI/CD pipelines.
• Actively use AI tools to generate, optimize, and accelerate test automation.

• Collaborate closely with developers, QA, and product teams to identify testing priorities.

   

Requirements

• 5+ years of experience in QA, with a strong focus on test automation.
• Proven experience in building automation frameworks from scratch.
• Solid programming skills in JavaScript, Java or similar languages.
• Strong knowledge of automation tools and frameworks (Playwright, or similar).
• Experience with CI/CD tools (Jenkins, Github actions, etc.).
• Good understanding of the software development lifecycle and QA processes.
• Strong communication skills and ability to take ownership of the QA automation domain.

• Hands-on experience in exploring and implementing AI-driven automation solutions

   

Nice to Have

• Experience working with legacy environments or older frameworks.
• Knowledge of API and performance testing tools (Postman, JMeter, etc.).

We Offer

• Opportunity to lead the automation initiative from day one.
• Long-term project with room for professional growth.
• Full flexibility in choosing technologies (PHP, Java, JavaScript, and others) and the active use of AI in daily work.

We are looking for a Middle Python Developer with a strong focus on backend development, high-performance APIs, and microservices to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

     Skills requirements:

• 3+ years of commercial experience with Python;
• Strong production experience with FastAPI (async programming, dependency injection, Pydantic);
• Deep understanding and hands-on experience with GraphQL (schema design, resolvers optimization, federation is a plus) along with traditional REST API approach;
• Strong understanding of asynchronous programming (asyncio, multithreading/multiprocessing);
• Experience with AWS services;
• Experience with SQL databases, ORMs (e.g., SQLAlchemy/Tortoise), and query optimization;
• Solid understanding of client-server models, microservices architecture, and authorization/authentication principles (OAuth2, JWT).
   

     Optional skills (as a plus):

• Experience with Strawberry or Ariadne (Python GraphQL libraries);
• Experience with Redis and Lua scripts;
• Experience with Celery or other async task managers/message brokers;
• Experience with third party integrations (payments, iGaming platforms, CRM and similar).
   

     Key responsibilities:

• Designing and developing high-performance Backend APIs using FastAPI and GraphQL;
• Building and maintaining applications with a distributed microservices architecture;
• Writing efficient asynchronous logic and integrating third-party services;
• Developing data-retrieval applications and specialized scripts (similar to DAGs in Airflow or AWS Lambdas) to process information for further DS and DE workflows;

• Optimizing database queries and API performance to ensure low latency.
   

  We offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.

Project overview

This project focuses on building and enhancing a mature cyber defense capability that combines advanced incident response with security engineering and automation. The goal is to improve detection accuracy, accelerate response times, and strengthen protection across cloud and on premise systems.

Position overview

This role serves as the last escalation point for Incident Management & Incident Response within the SOC team. The engineer is engaged when L2 analysts face technically complex incidents — including malware analysis, digital forensics, high-impact events, and incidents with significant business or client exposure. In addition to L3 analytical work, the role covers engineering responsibilities: SIEM fine-tuning, SOAR automation, data source onboarding, and quality control of incident tickets. The engineer also mentors junior analysts and drives team knowledge-sharing.

Responsibilities

• Act as the final escalation point for complex security incidents and lead end to end investigations
• Perform malware triage and behavioral analysis using both static and dynamic techniques
• Conduct digital forensics activities including evidence collection, artifact analysis, and timeline reconstruction
• Develop and tune detection rules in Microsoft Sentinel and improve analytics and correlation logic
• Write and optimize KQL queries to enhance detection quality and reduce false positives
• Configure and maintain data connectors, parsers, and normalization pipelines
• Design and improve SOAR playbooks to automate triage and response workflows
• Work with FortiAnalyzer to manage log collection, correlation rules, and alerting pipelines
• Collaborate with international teams to ensure consistent security monitoring practices
• Review incident tickets and ensure quality and completeness of investigations
• Mentor L1 and L2 analysts and contribute to knowledge sharing initiatives
• Break down engineering tasks and support junior team members in their execution

Requirements

• 3 to 5 years of experience in a SOC environment at L2 or Security Engineer level
• Experience acting as an escalation point for incident response and managing complex investigations end to end
• Hands on experience with malware analysis including identification of indicators of compromise and behavior analysis
• Experience with digital forensics fundamentals including evidence handling and timeline reconstruction
• Practical experience with Microsoft Sentinel including rule creation, tuning, and data onboarding
• Strong KQL skills with the ability to build and optimize analytical queries
• Experience with Microsoft Defender XDR products and advanced hunting capabilities
• Familiarity with Microsoft Azure security services including Entra ID and monitoring tools
• Experience working with AWS security services such as CloudTrail, GuardDuty, and Security Hub
• Experience with Fortinet FortiAnalyzer for log management and correlation
• Understanding of networking, operating systems, and enterprise security principles
• Experience with SOAR platforms and automation of incident response workflows
• Experience mentoring team members and supporting knowledge development

Nice to have

• Experience with AI driven SOC workflows and automation using language models
• Familiarity with Microsoft Copilot Studio or low code automation tools such as Logic Apps
• Experience integrating threat intelligence platforms and enrichment pipelines into SOC processes

POSITION DESCRIPTION: 

We are seeking a skilled DevOps Engineer to join our team. 

In this role, you will design and implement innovative cloud service offerings, streamline development and deployment processes, and enhance system reliability and security. Your main tasks will include automating infrastructure, optimizing performance, and ensuring scalability for millions of users. 

You will have the opportunity to work with cutting-edge technologies and collaborate with a team of experts across different domains. This position offers room for professional growth, exposure to complex cloud systems, and the chance to contribute to innovative projects that impact multiple industries. 

MINIMUM EXPERIENCE: 

3+ years of experience in DevOps / SRE or a related field 

EDUCATION:
BS or MS in Math, Computer Science, Engineering 

REQUIREMENTS: 

• Proven experience working with AWS (Amazon Web Services) 
• Expertise with container-based technologies, e.g., Docker, Kubernetes 
• Expertise with infrastructure as code, configuration management tools, and cloud automation, e.g., Terraform, CloudFormation
• Good understanding of networking and security concepts 
• Experience in defining and building CI/CD processes and working with common CI/CD tools 
• Experience in Linux Systems Administration, scripting, and troubleshooting in a production environment 
• Excellent problem-solving skills, along with the ability to work independently 

NICE TO HAVE: 

• Relevant certifications (e.g., AWS Certified DevOps Engineer, Kubernetes certifications) 
• Experience with microservices, serverless architecture 
• Knowledge of monitoring and logging tools (Prometheus, ELK Stack, Grafana) 
• Knowledge in Jenkins, Groovy, CDK 
• Experience with scripting using languages as Python, Go , PowerShell, etc
• A passion for everything performance, observability, availability, scalability, and security with experience owning and delivering projects using Agile methodologies 

DUTIES: 

• Design and implement new service offerings on top of a strong cloud foundation 
• Support development teams in leveraging our larger machine learning operations (MLOps) 
• Drive the design, implementation, and management for expanding observability infrastructure, keeping up to date with new technologies 
• Lead sustainable incident response, blameless postmortems, and production improvements that result in direct business opportunities 
• Collaborate with software development and the infrastructure team to design, implement, and maintain multiple business offerings 
• Automate deployment, scaling, and management of infrastructure using modern DevOps tools and practices
• Monitor and optimize system performance, troubleshoot issues, and implement solutions. 
• Manage and secure cloud-based environments (AWS) 
• Implement and maintain configuration management and infrastructure as code (IaC) using Terraform
• Collaborate in designing and implementing security best practices throughout the development and deployment pipelines 
• Take part in periodical On-Call responsibilities, alongside your fellow team members 
• Define and document best practices across all pillars of DevOps/SRE 

COMPENSATION & BENEFITS: 

• Competitive salary 
• Professional and friendly team 
• Flexible work schedule 
• Hybrid work mood 
• Paid vacation, sick days, and more 

Our client is looking for an experienced Mobile Quality Engineer who combines strong QA fundamentals, hands-on mobile automation, and AI-assisted engineering practices to deliver high-quality iOS and Android applications.

This role is ideal for someone who can combine mobile automation, manual testing, and AI-assisted workflows to improve product quality, release confidence, and team productivity.
This is an AI-first QA role focused on modern mobile automation, agentic workflows, shift-left testing practices, and hands-on validation of iOS and Android applications.
 

Responsibilities:

• Build, maintain, and execute automated tests for native and hybrid iOS and Android applications.
• Perform manual, exploratory, regression, and compatibility testing across mobile devices, OS versions, and screen sizes.
• Develop scalable automation using Appium and WebdriverIO for mobile applications and Playwright for web-based applications.
• Use AI-assisted tools such as Codex, Claude, GitHub Copilot, or similar platforms to accelerate automation, debugging, refactoring, and test coverage improvements.
• Build reusable automation assets, prompts, and agentic workflows to support test creation, maintenance, and release validation.
• Own quality and release readiness through automated testing, risk identification, defect tracking, and continuous validation.
• Partner closely with engineering, product, design, and QA teams to embed quality early in the development lifecycle.
• Create and maintain test cases, test plans, automation coverage, and clear documentation using tools such as Xray or TestRail.
• Participate in Agile ceremonies, including refinement, sprint planning, stand-ups, reviews, and retrospectives.
   

Requirements:

• 5+ years of QA experience, including hands-on testing of iOS and Android applications.
• Strong experience with mobile automation and modern testing practices.
• Practical experience with Appium and WebdriverIO.
• Hands-on experience automating web-based applications with Playwright.
• Strong manual testing skills, including test design, exploratory testing, regression testing, and defect reporting.
• Working knowledge of JavaScript/TypeScript for test automation.
• Experience using AI-assisted development or QA tools such as Codex, Claude, GitHub Copilot, or similar.
• Ability to build or improve reusable automation skills, prompts, and agentic workflows.
• Strong understanding of mobile applications, web applications, APIs, test coverage, and release validation.
• Experience with Jira, Confluence, Bitbucket, Xray/TestRail, BrowserStack, Charles Proxy, and CI/CD processes is a plus.
• Strong ownership, problem-solving skills, attention to detail, and ability to work in a fast-paced Agile environment.
• Upper-intermediate or higher English communication skills.
• Availability to work until at least 12:00 PM ET (7 pm or 8 pm Kyiv time), Monday through Friday.

The role focuses on improving engineering efficiency, infrastructure reliability, and security posture across a cloud-native microservices ecosystem.

Key Responsibilities:
- Improve and standardize CI/CD pipelines across teams
- Optimize build, test, and deployment processes
- Enhance Infrastructure as Code practices
- Improve observability, reliability, and scalability of the platform
- Drive security improvements across infrastructure and delivery pipelines
- Implement DevSecOps best practices
- Collaborate with product and engineering teams to improve operational processes
- Participate in architectural decision-making and continuous platform evolution
- Contribute to pre-sales and technical consulting activities when required

• Mandatory Skills Description:

  Core Technical Competencies:
  • Hands-on experience with Microsoft Azure
  • Strong Kubernetes experience (production environments)
  • CI/CD pipeline design and optimization
  • Infrastructure as Code:
     o Terraform or Azure Bicep
  • Containers:
     o Docker or Podman
  • Scripting:
     o Python and/or Bash
     o PowerShell
  • Experience with security best practices in cloud-native environments
  
  Leadership & Communication:
  • Experience leading or mentoring engineers
  • Strong client-facing communication skills
  • Ability to drive cross-team improvements

• Nice-to-Have Skills Description:

  • DevSecOps tooling (SAST, DAST, dependency scanning, container scanning)
  • Experience improving SDLC governance
  • CI/CD platforms:
     o GitLab CI
     o TeamCity
     o Azure DevOps
     o GitHub Actions
     o ArgoCD or Flux
  • Configuration Management:
     o Salt
     o Puppet
     o Chef
  • Programming:
     o Python
     o Golang

About the Role:

Limestone Digital is looking for a Senior Account Manager to own long-term relationships with international clients and drive account growth. You will act as a strategic partner for clients, understanding business goals, shaping delivery approaches together with delivery leads, and ensuring consistent value delivery. 

We need a leader who can take the wheel, build the strategy, and execute it autonomously. This role combines client consulting, commercial ownership, and delivery leadership, with a strong focus on trust-based, long-term partnerships.

What we are looking for:

• 7+ years of strong experience in account management, consulting, or client services leadership in digital/software services
• A valid US visa is mandatory for onsite client meetings and business trips
• Background in both account management and project/delivery management
• Demonstrated ability to operate with high autonomy in a dynamic, unstructured environment, building processes from scratch
• Proven ability to manage complex client relationships and distributed delivery teams
• Demonstrated success in growing existing accounts (upsell/cross-sell, renewals)
• Strong commercial acumen: comfortable owning a margin and an account economics
• Mandatory experience running Quarterly Business Reviews and strategic planning sessions independently
• Ability to manage expectations, drive escalations when needed, and prevent overpromising
• Excellent negotiation, stakeholder management, and presentation skills
• Excellent spoken and written English (full professional proficiency)
• Experience working in international, multicultural environments
• Availability for business trips to Prague, approximately once every two months
   

Nice to have:

• Experience creating templates/playbooks for client engagement, escalation, and account growth
   

What you will do:

Client management & growth:

• Develop a deep understanding of each client’s business, priorities, budget cycles, and decision-making structure
• Build and maintain senior-level stakeholder relationships
• Maintain structured communication through regular calls, business reviews, and written follow-ups
• Independently design and run Quarterly Business Reviews and strategic sessions
• Identify and drive upsell/cross-sell opportunities within existing accounts by aligning our services with the client's long-term business roadmap
• Monitor satisfaction and gather both structured and informal feedback.
   

Delivery partnership:

• Maintain a clear, informed view of all active projects within your accounts
• Ensure transparent communication between clients and delivery teams
• Represent the client’s perspective internally and Limestone Digital’s perspective externally
• Identify risks early and coordinate resolutions with delivery leadership, Commercial & operational ownership
• Own account economics: revenue, margin, forecasting, invoicing, and payment collection (with Finance)
• Draft/review/manage client documentation: MSAs, SOWs, change requests, proposals
• Coordinate with client procurement teams on purchase orders and commercial processes
• Ensure contract-to-delivery clarity and operational professionalism across Engagements
   

About the project:

Limestone Digital is an outsourced software development company with headquarters in Prague, Czech Republic. We deliver and maintain desktop and web-based applications and systems for a wide variety of SMEs & startups across industries such as FinTech, Logistics, Healthcare, Insurance, Sports, and E-gaming. Limestone Digital is a team of extraordinary Developers, UI/UX Designers, QA Engineers, and Project Managers who help our clients by building and operating top-notch engineering solutions in our R&D facilities located in Eastern Europe. Our ideal candidate will act as the point of contact for clients, prospects, Business Unit Heads, and LD leadership. Account Manager will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.

📍 Remote 
🕐 Full-time
 

We are currently looking for an experienced International Accountant / Group Accountant to strengthen our Finance Team and take ownership of accounting operations across our international group structure. Our entities operate in the United Kingdom, Estonia, Hong Kong, Cyprus, and the UAE (Dubai Mainland), making this role ideal for someone who enjoys working in a dynamic international environment and managing multi-jurisdictional accounting processes.

Your Mission

The key objective of this role is to support the transition of accounting operations from outsourced providers to an efficient in-house finance function, ensuring accuracy, compliance, and high-quality financial reporting across all group companies.
 

Key Responsibilities

Accounting Operations

• Manage full-cycle accounting for multiple international entities.
• Maintain accurate bookkeeping records and accounting documentation.
• Process multi-currency transactions and perform bank reconciliations.
• Manage Accounts Payable (AP) and Accounts Receivable (AR).
• Conduct intercompany reconciliations and ensure consistency across group entities.

Financial Reporting

• Prepare monthly, quarterly, and annual financial statements in accordance with IFRS.
• Prepare Balance Sheet, Profit & Loss, and Cash Flow reports.
• Support management reporting and financial analysis.

Tax & Regulatory Compliance

• Prepare and submit statutory financial and tax reports where direct filing is permitted.
• Ensure compliance with local accounting and tax regulations.
• Monitor reporting deadlines and regulatory requirements across jurisdictions.

Audit Support

• Prepare audit working papers and supporting documentation.
• Coordinate communication with external auditors and service providers.
• Support annual audit processes and year-end closing activities.

Process Development

• Participate in building and improving internal accounting processes.
• Support the transition from outsourced accounting to an in-house finance model.
• Identify opportunities for automation and process optimization.
   

Requirements

Professional Experience

• 3–5+ years of experience as:
  • International Accountant;
  • Group Accountant;
  • Senior Accountant;
  • Auditor within a Big 4 firm or international accounting/advisory company.
• Experience working with multiple legal entities and international structures.
   

Education & Qualifications

• Bachelor's degree in Accounting, Finance, Audit, or a related field.
• ACCA, CPA, or progress toward obtaining a professional qualification will be a significant advantage.

Technical Knowledge

• Strong practical knowledge of IFRS.
• Understanding of financial consolidation principles.
• Experience with international accounting and compliance requirements.
• Ability to independently manage reporting and audit preparation processes.

Systems & Tools

• Experience with cloud-based accounting systems and ERP platforms.
• Experience with Odoo is highly desirable.
• Familiarity with electronic government reporting and tax portals.

Language Skills

• English level B2–C1 (Upper-Intermediate to Advanced).
• Ability to communicate effectively with international stakeholders, auditors, and service providers.
   

What We Offer

✨ Opportunity to work with an international group of companies across multiple jurisdictions.
✨ High level of autonomy and ownership.
✨ Exposure to international accounting, taxation, and IFRS reporting.
✨ Professional growth and development opportunities.
✨ Remote work format.
✨ Competitive compensation package.
 

If you are looking for a role where you can make a real impact, drive accounting excellence, and work in a truly international environment, we'd love to hear from you. 🚀
 

Join Office8 and become part of a team that supports global business growth.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.