Jobs

We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

Key Responsibilities

• Prompt response to customer inquiries in online chats;
• Providing consultations on functionality, technical issues, financial aspects, and other areas. Customers may also contact without a specific question, just for communication, expressing negativity, etc.;
• Achieving personal financial goals and departmental customer service goals;

• Collaboration with colleagues from other departments to improve processes and products.

   

  Work schedule:

• Variable schedule. 2 day shifts / 2 days off / 2 night shifts / 2 days off.

   

Experience & Required Skills:

• Stress resilience: ability to work effectively and make decisions in stressful situations.
• Customer orientation: focus on meeting the needs and requests of customers.
• Quick decision-making: ability to quickly analyze situations and make decisions even in complex and stressful situations.
• Non-confrontational behavior: ability to effectively interact with aggressive users and resolve conflict situations without escalation.
• Professional communication: ability to maintain a respectful and friendly tone in conversations with customers, even in difficult situations.
• Proficient computer skills.

Why you should join us:

• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
• Competitive salary – your contribution will be properly valued.
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Referral program in the company – build a dream team with us and receive nice bonuses.

• 100% guaranteed professional development and acquisition of new skills.
   

  As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed —while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The Role:

As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.

Reporting to the Support Shift Lead during your shift and the Support Team Lead directly, you will play a crucial role in maintaining the operational efficiency of our services.

Primary Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries and support requests.
• Issue Resolution: Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Guidance: Provide step-by-step instructions to customers for resolving technical problems.
• Collaboration: Work with cross-functional teams, such as developers or product managers, to escalate and resolve complex issues.
• Documentation: Document and track customer interactions, issues, resolutions, and follow-up actions using ticketing systems or CRM software.
• Research: Conduct research to provide accurate and up-to-date solutions to customers.
• Knowledge Update: Stay current with trends, technologies, and updates related to supported products or services.
• Product Testing: Assist in product testing, bug tracking, and provide feedback to the development team.
• Peer Support: Help peers with day-to-day tasks and professional development by sharing knowledge.
• Additional Duties: Perform other duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Experience: Proven experience in technical support, customer service, or a related role.
• Skills: Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Tools: Proficiency in using ticketing systems, CRM software, and other support tools.
• Technical Knowledge: Familiarity with hardware, software, operating systems, and networking concepts. Basic programming or scripting knowledge is a plus.
• Work Style: Ability to work independently and as part of a team in a fast-paced environment. Strong time management and organizational skills.

Hard Skills:

• Monitoring Skills: Familiarity with tools like Grafana, Kibana, Zabbix, Prometheus, and Icinga. Understanding of KPIs, metrics, and log analysis tools such as ELK, Graylog, or Splunk. Basic knowledge of incident management processes and tools like ITIL, Jira, or ServiceNow.
• Database Skills: Proficiency in RDBMS like Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Strong SQL skills and familiarity with NoSQL databases. Basic knowledge of database security, governance, and compliance.
• API Skills: Understanding of API design principles, security practices, and testing tools like Postman.
• Network Skills: Knowledge of network topologies, protocols, and components. Proficiency in configuring network devices and resolving network issues. Understanding of network security principles and practices.

We Offer:

• International Team: Join a successful international team focused on excellence in product development.
• Flexible Work: Opportunity to work in the office or remotely.
• Compensation: High-level compensation with regular performance-based reviews.
• Benefits: Paid vacation and sick leaves, individual health insurance coverage, gym membership, and a referral program for employees.

If you're passionate about technical support and eager to contribute to a dynamic team, we encourage you to apply. We look forward to finding the right candidate to join our innovative and driven team!

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Sponsored company educational program, corporate library;
• Funny celebrations, team outings and company events;
• Unique and friendly environment where everyone can explore and learn new technologies.

Job description:

The client is a leading bike-sharing platform dedicated to revolutionizing urban mobility. Founded in Copenhagen in 2014, we provide easy and sustainable transportation solutions across various European cities. "We aim to integrate bike-sharing into urban transport networks, reducing traffic congestion and contributing to greener cities".

Requirements:

• English – Upper-Intermediate (B2)
• French – Upper-Intermediate (B2)
• Customer-focused mindset with problem-solving skills.
• Ability to work in a fast-paced environment and multitask.
• Basic technical proficiency to navigate support tools and troubleshoot common user issues.

Responsibilities:

• Provide direct customer support, addressing inquiries and resolving issues promptly and professionally.
• Handle incoming tickets, calls, and emails to ensure customer satisfaction.
• Troubleshoot technical issues and escalate them to relevant teams as necessary.
• Identify recurring issues and suggest improvements to prevent them.

Working terms:

• Remote work.
• The probation period: two months.
• Schedule: Sunday-Thursday 10:00-18:00 (CET)
  11:00-19:00 Ukrainian time
• Onboarding period (2 weeks): Mon-Fri

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
 

Working schedule - Monday-Friday

Working hours - 11 am - 7 pm US EST (New York time zone)

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people
   

Requirements

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process
   

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system
   

Our Benefits

• Fully remote
• Long-term employment
• Competitive salary 
• Paid vacation and days off on national holidays.
• Paid sick leave and internal medical insurance policy.
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Friendly and easy-going international team and colleagues.

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

The Customer Support L2 Specialist serves as the main point of contact for customers, providing technical assistance and ensuring timely resolution of issues across multiple channels. This role focuses on enhancing customer satisfaction through effective troubleshooting, coordination with internal teams, and proactive support. With a strong blend of communication, technical, and analytical skills, the Support Specialist also contributes to internal process improvements, documentation, and long-term customer success.

Your regular tasks

• Serve as the primary escalation point for external customers regarding issues, coordinate across all internal teams to ensure issue resolution is completed in a timely manner;
• Drive customer satisfaction through technical support in Zendesk;
• Manage and report on all incoming technical support inquiries;
• Assist customers with API integrations of the company’s products, and initiate timely changes to the integration documentation, plugin updates;
• Work closely with Technical team to ensure cooperation improvements & bugs fixing
• Conduct an extracts from the Database upon requests of the line manager or other department heads;
• Provide technical support for company’s internal departments;
• Provide service standards according to instructions, scripts, knowledge bases;
• Develop and maintain a technology plan that supports customer need in cooperation with the appropriate departments;
• Describe detailed functional specifications, user stories and product documentation;
• Create relevant technical support material for the team;

• Implement necessary preventive measures to reduce customer faults and issues.

   

This position offers working from Monday to Friday (with an occasional presence on Saturday or Sunday).

Skills & expectations

• Minimum of 1 year of experience in a customer support role (L2), preferably within a FinTech, EMI, or regulated financial services environment
• Proven ability to effectively respond to incoming client requests across various channels, including emails, chats, and occasional phone calls
• Demonstrated ability to process client complaints, provide effective solutions, and offer assistance within specified internal SLAs
• Experience with escalating issues to relevant internal departments (e.g., in Jira) and diligently monitoring their resolution in accordance with defined escalation channels and SLAs
• A genuine customer-centric mindset, with a proactive approach to identifying opportunities to offer additional services and enhance customer activity
• Experience with specific ticketing systems or CRM platforms

• Fluent English (written and verbal) and Ukrainian (or Russian)

   

Tech requirements: 

• For payments and checkout – payment lifecycle, knowledge of 3DS, fraud/risk indicators, PCI DSS basics
• For API & Integration – REST API, knowledge of request/response payload format in JSON, headers, various integration modes (hosted page, Server-to-Server), ability to use Postman/curl to replicate requests, webhook/IPN knowledge

• For Database task – SQL knowledge (we use PostgreSQL), experience with PhpStorm

   

A bit more about us 

An advanced payment product that allows you to get a wide range of professional experience and boost your career in fintech. We offer dedicated multicurrency IBANs, Checkout (cards and APMs with a rough wallet), Cards, Mass Payments.

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

   

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays tailored to your country’s calendar.

• Flexible Payout Options – PE accounts or popular e-wallets.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day.
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 12 PTO days, 10 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

We’re looking for a new teammate to join our Customer/Technical Support team at Emirex. This is a great opportunity to step into the fast-growing crypto industry, gain all the skills you need, and build confidence without unnecessary stress. Our hiring process is quick and simple — just one interview with your direct manager.

🔸Responsibilities:

• Work with software provided by the company.
• Communicate with users through approved channels.
• Respond to user inquiries in a timely manner.
• Provide accurate, reliable, and complete information using the proper methods/tools.
• Operate and manage tasks through the back-office/admin panel of the financial application.
• Conduct business communication and coordinate with colleagues (including other departments) when necessary.
• Assist and support customer support trainees.
• Provide management with feedback on customer service efficiency.
   

🔸Requirements:

• Proven experience working in customer support at a crypto/payments/gambling company.
• Experience with back-office/admin panels of financial applications.
• Excellent communication skills.
• Experience supporting an English-speaking audience.
• High level of English proficiency (B2 or higher).
• Experience handling conflict situations.
• Ability to think quickly, research, and troubleshoot issues.
• Desire for continuous growth and learning.
• Ability to work in a multitasking environment.
   

🔸Technical Requirements:

• Confident use of Excel.
• SQL knowledge is a strong advantage.
   

🔸Conditions:

• Streamlined hiring process: a single interview with the direct manager.
• Work schedule: 2/2 shifts from 10:00 to 22:00 (+3 UTC).
• In-house training.
• Opportunities for both personal and professional growth.

• Remote work.
  
  
  ________________________________________________________________
  
  Emirex is a rapidly growing cryptocurrency exchange focused on the Middle East and North Africa region. Our goal is to deliver accessible tools for managing finances in the crypto market—similar to those available in traditional finance—that give users a competitive edge (new sales markets, faster transactions, new investment opportunities).

  
  Thanks to our expertise in finance, marketing, cryptocurrencies, investment, and technology, as well as our established banking and licensing infrastructure, we:

• Develop and provide, independently or in partnership with leading market players, platforms and services for buying, selling, and investing in cryptocurrencies. Our primary client base is the MENA region (B2C Exchange).
• Provide businesses with services that enable official execution of payments and transfers between crypto-to-crypto and fiat-to-crypto counterparties worldwide (B2B Payments).

• Offer companies a platform to launch, distribute, and market their tokens. We design effective marketing campaigns to attract investors to their projects (B2B Exchange).

  
  We understand that using cryptocurrencies is not always easy and that financial literacy in this area is lower than in traditional finance. That’s why we design our services to be as simple and user-friendly as possible—accessible even to our parents and grandparents. Our solutions are optimal in terms of price and quality. We are constantly expanding our range of services to provide our clients with more tools and opportunities.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Investing.com, the leading global financial news & data platform, is on the lookout for a Support Specialist to join our dynamic team and deliver exceptional service to both free and premium users.

What you’ll be doing:

• Provide top-tier user support for both free and premium subscribers across web and mobile platforms.
• Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.
• Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.
• Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.
• Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
• Use your understanding of global financial markets to provide insightful support tailored to user needs.

What you’ll bring:

• At least 2+ year of experience in customer support, preferably within the financial sector.
• Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.
• A proven track record of delivering exceptional support, with an emphasis on VIP or premium-tier service.
• Fluency in English (written and verbal) with excellent communication skills.
• Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.
• Familiarity with website management and customer service best practices.
• High motivation, a proactive problem-solving mindset, and an eye for detail.
• Preferred experience in financial website management or closely related fields.
• Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.

Who we are:

Investing.com was founded in 2007 and now has over 250 employees worldwide. 

With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and coverage of over 300,000 financial instruments, Investing.com is one of the top two global financial websites.

We provide unlimited access to cutting-edge financial market tools—real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights—completely free of charge.

In addition to global stock markets, we cover world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options. Investing.com strives to be a one-stop shop for traders and investors, with apps available on multiple platforms.

What we offer:

• A chance to join one of the leading financial markets platforms worldwide.
• Challenging assignments in a fast-paced, international environment.
• Excellent benefits and a high-energy working atmosphere.
• Opportunities for professional growth, creativity, and proactive contributions.
• A supportive team culture that values initiative, attention to detail, and collaboration.

As with all Investing.com positions, we’re looking for someone self-motivated, meticulous, and resourceful, with the ability to work both independently and as part of a team.

Check out openings on our career website: https://www.investing-careers.com/

Our Privacy Policy:

Your resume and information will be kept confidential.

🌍 Professional Services Engineer (Remote – Georgia)

We are seeking an experienced Professional Services Engineer to join our growing team and provide top-notch technical support in a dynamic, fast-paced environment.

What you’ll do:

• Deliver customer-centric 2nd-tier technical support
• Diagnose, troubleshoot, and communicate software and hardware incidents
• Ensure service quality while meeting SLAs
• Manage major incident triage meetings, escalations, and communications
• Build strong relationships with cross-functional teams (R&D, Project, Product)
• Operate in an Agile/Scrum environment

What we’re looking for:

• 3+ years of experience in technical software support or a similar role
• Strong service orientation and problem-solving skills
• Excellent English communication skills (written & verbal)
• Ability to multitask efficiently in a high-pressure environment
• Experience with monitoring & dashboard tools (Sumologic, ELK, Grafana, Nagios, etc.)
• Self-learner and team player
• Familiarity with the software development lifecycle
• Experience in online companies or large corporates – a plus

About the role
We are looking for an organized and efficient Dispatcher to coordinate transportation services in real-time. As a key point of contact between clients, drivers, Customer Service, and the Planning team, you will be responsible for ensuring smooth communication and handling day-of-service tasks.
If you thrive in a fast-paced environment and enjoy problem-solving, we would love to meet you!

Key Responsibilities

• Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
• Monitor real-time transportation operations, ensuring efficiency and timely service;
• Support the customer on the day of service, resolving any issues or delays;
• Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations;
• Handle unexpected situations effectively and ensure minimal disruption to service;
• Maintain accurate and up-to-date records in the dispatch system;
• Collaborate with other departments to ensure customer satisfaction and operational success.
   

Required Hard Skills

• Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
• Experience with dispatch management systems;
• Background in logistics, tourism, taxi services, or goods delivery coordination;
• A reliable PC, along with headphones and a microphone for communication;
• Stable internet connection for remote work;
• Proficiency in English (C1), and knowledge of Russian or French, German will be an asset:
• Strong understanding of geographic locations within the service areas (Alps);
• Ability to collaborate effectively within a team environment;
• Excellent verbal communication and problem-solving abilities;
• Willingness to work in different shifts (daily/night shifts);
• Highly adaptable, and able to manage unexpected and challenging situations.
   

Work Schedule

• 5 days a week, 12-hour shifts;
• Day and night shifts, with a predetermined schedule;
• Fully remote work.
   

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Salary not less than €2,000 (based on performance and KPIs).
   

Selection Process

1. Group Interview;
2. Competency-based Interview;
3. Reference check and offer.

Product company is looking for a Support Tier 2 to work remotely.

They are the fastest 'end-to-end' provider of data and trading technology in the foreign exchange, financial and futures markets.
The company has created a product that allows international companies and banks to conduct instant transactions on global currency exchanges with minimal time delay using their low-latency gateway.

This solution is an advantage for them to stay ahead of the competition by fractions of milliseconds.

The company is actively growing every year and continues to hire IT specialists for various positions.

They are stable in the market, constantly evolving, and have many new projects.

Required:

- experience in technical support (Tier 2 or Tier 3), 

- Linux experience,

- experience with logs and network stack.

We are a fast-growing technology startup building async-first teams worldwide. We’re looking for a Support & Community Manager to help us deliver excellent user support while fostering engagement in online communities.

Responsibilities:

• Handle user inquiries across email, chat, and community platforms (Discord, Telegram, Intercom, etc.).
• Provide empathetic, professional support while maintaining speed and accuracy.
• Escalate product/technical issues with clear documentation.
• Track recurring issues to improve FAQs, guides, and workflows.

• Engage authentically in community channels to build trust and retention.

   

Requirements:

• Fluent or professional-level English is a must.
• 2+ years of experience in customer support or community management.
• Experience with tools such as Zendesk, Intercom, Freshdesk (or similar).
• Strong written communication; async-first work style.

• Bonus: experience with fintech, SaaS, or online community growth.

   

What we offer:

• Fully remote, async-friendly role.
• Compensation: $4–$7/hour depending on experience.
• Flexible schedule with overlap for team syncs when needed.

Hi!
We’re excited to introduce you to Softsich!

We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you’re great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• SoftSwiss BackOffice work experience
• English level: Upper-intermediate+
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.

We offer:

• A flexible schedule and remote format, or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team-building events, and a warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send us your CV now to learn more!