Jobs

Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues. There is a paid trial period of 2 months for this position.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficient in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 12АМ 8 AM (night shifts).
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Customer Support Representative to join our team and deliver the best possible service to our clients.

Responsibilities

• Provide excellent customer service via online chat and email.
• Resolve customer inquiries, including registration, bonuses, transactions, and technical aspects.
• Support clients in solving problems and conflict situations through effective communication and finding optimal solutions.
• Ensure high-quality service in line with internal procedures and standards.
  
   

Required Skills & Experience

• 1+ year of experience as a Customer Support Representative in the marketing industry.
• Proficiency with CRM tools such as Helpdesk, Livechat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms.
• Strong problem-solving skills with the ability to analyze situations and quickly provide solutions.
• Excellent communication skills and a team-oriented mindset.
• High level of responsibility and ability to work in a fast-paced environment.
  
   

We Offer

• Flexible format: work remotely or from our offices in Kyiv or Warsaw.
• Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off.
• 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon).
• A friendly team where it’s easy to ask, learn, and be yourself.
• Coverage of expenses for professional events and training.
• Birthday gifts, team buildings, and engaging team activities.
• No cooperation or business ties with the aggressor country.
  
   

📩 Interested? Send us your CV — we’ll be happy to meet you!

 

We are a fast-growing SaaS platform helping tree care companies streamline operations across North America. We’re looking for a strategic and hands-on Implementation & Support Team Lead to own the post-sale customer journey: driving onboarding success, technical support quality, and long-term retention.

You’ll report to the Chief Customer Officer and work closely with cross-functional teams to lead both implementation and tech support operations. This role blends process optimization with team leadership to deliver seamless client experiences and prevent churn.

What You’ll Do:

• Lead both the implementation and support functions, ensuring smooth onboarding and top-tier client service
• Improve and scale onboarding workflows, support processes, and team operations
• Monitor KPIs like onboarding completion, ticket resolution time, and CSAT
• Act as a point of escalation for client issues and coordinate across Sales, Product, and Success
• Drive churn prevention by identifying early risk signals and ensuring proactive client engagement
• Build documentation, SOPs, and knowledge base content to support scalable growth
   

What You’ll Bring:

• 2+ years in SaaS onboarding, support, or customer success
• 1+ year of experience leading teams or managing cross-functional projects
• Strong process and customer mindset with a data-driven approach
• Excellent communication and organizational skills
• Experience with tools like Zendesk, Intercom, Jira, or Pipedrive
   

Nice to Have:

• Startup or fast-scaling SaaS experience
• Familiarity with APIs, CRM integrations, or field service industries
• Background in team training, change management, or support documentation
   

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation;
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

We are looking for a Customer Support Specialist to join our team—someone who is tech-savvy, highly organized, and customer-focused. You’ll be the front line of communication with users, ensuring their issues are resolved efficiently, while also helping us scale support with smarter tools and systems.

 

Requirements:

• Experience or strong interest in working with AI tools and automation platforms (chatbots, support platforms, etc.)
• Understanding of social media platforms and interest in content creation and apps that help with it
• Strong communication and interpersonal skills with a client-first mindset
• Proficiency in both English and Ukrainian (spoken and written)
• Excellent computer skills, especially with Google Workspace (Docs, Sheets, Drive, Calendar, etc.)
• Analytical thinking and advanced problem-solving skills
• Exceptional attention to detail and multitasking ability
• Proactive approach with the ability to think strategically and work independently
• Enthusiasm for learning and continuous professional development

Will be a plus: 

• Prior experience in customer support roles
• Familiarity with helpdesk platforms like Zendesk, Intercom, or Freshdesk
• Experience with knowledge base creation or technical writing
• Exposure to AI and Customer Support automation tools

Responsibilities:

• Respond to user inquiries via support tickets, Stripe, App Store reviews and IG messages/tags, prioritizing urgent issues and ensuring prompt and helpful responses
• Test and reproduce user-reported issues, document results clearly, and collaborate with relevant team members to resolve them
• Monitor and manage on-hold/problematic tickets daily, providing updates and documenting progress
• Maintain a detailed shift report and share key insights or issues in daily team standups
• Participate in support team task distribution to ensure balanced workloads
• Set up, train, and continuously improve AI tools (e.g., chatbots or automated support assistants) to effectively answer customer questions
• Develop logic and strategies that help AI and support tools find and deliver the right information efficiently
• Build and manage a structured, easy-to-navigate customer-facing and internal knowledge base of FAQs, solutions, workflows, and escalation paths
• Identify patterns in user requests and recommend proactive improvements to support processes or product usability

We offer:

• Competitive compensation
• Collaborative and supportive team culture
• Structured growth via our Mentorship Program, regular feedback cycles, and one-on-ones with PMs and HR
• Partial reimbursement for medical insurance, fitness, and English courses
• Generous leave policy - 22 paid vacation days + 10 paid sick days per year
• Work equipment provided (MacBook + necessary software and accessories)
• Financial support for major life events (wedding, childbirth, etc.)
• A people-focused corporate culture that prioritizes employee well-being

About the Role:

We're growing fast and are excited to expand our team! We're looking for a passionate L1 Support engineer to join our partner team and help us continue our journey of innovation and excellence.

What We’re Looking For:

• Experience in incident management or technical support roles (1+ years) (gambling domain).
• Strong knowledge of monitoring tools like Grafana.
• Good understanding of incident escalation flows and priorities
• Ability to follow runbooks and escalation playbooks
• Knowledge of software system components (frontend, backend, infrastructure).
• Excellent communication and reporting skills.
• Ability to work in shifts (8h per day).

• English - intermediate+.

   

Technical/specialized knowledge:

• Experience with incident prioritization (P1, P2, P3) and SLA tracking.
• Hands-on with Slack, Confluence, Jira for communication and reporting.
• Knowledge of release flows, rollback notifications, escalation trees.
• Basic understanding of observability concepts (what to monitor and why).
• Knowledge of gambling/gaming systems will be a plus
• Familiarity with HTTP, APIs, databases (SQL/NoSQL basics) will be a plus.

What You’ll Do:

• Monitor production systems, services, and alerts (Grafana, PagerDuty).
• Perform initial investigation and diagnosis of incidents.
• Escalate critical incidents to the appropriate development, DevOps, Backend, QA teams.
• Participate in on-call rotations (8-hour shifts, covering 24/7).
• Collaborate with product managers and client support on incident updates.
• Document incidents, actions, and resolutions in Jira and Confluence.
• Ensure SLA compliance (response and resolution time).
• Support post-incident RCA preparation with PMs and tech leads.
• Maintain accurate shift handover logs (if needed) and communicate issues to the next shift.
• Work closely with DevOps on alert fine-tuning and incident prevention improvements

What We Offer:

• Flexible remote work schedule.
• Paid sick leave and vacation days.
• Fun and creative gifts for holidays and special employee events.
• All necessary equipment provided as needed.
• Opportunities to participate in internal company events, open discussions, product meetups, and training sessions on soft skills development.
• A supportive work environment with no micromanagement or rigid hierarchy—quick decision-making is our style.
   

If you’re ready to bring your expertise to a dynamic and growing team, join us and be a part of our exciting journey.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals.We are looking for a Support Manager to join our team.

What we expect from the candidate:

- Confident command of the English language, because we work with foreign markets (only written communication, and chat support);

- Knowledge of other languages will be a great advantage;

- Work experience in gambling/betting or gaming will be a plus;

- Technical background will be a plus;

- Competent oral and written language;

- Responsibility, high attentiveness, diligence, and ability to work in a team.

Your position will include:

- After-sales software customer support in English chat.

What we offer:

- Work schedule: 10:00-18:00/18:00-02:00/02:00-10:00, 21-23 shifts per month (8-night shifts), 8-9 days off;

- Timely payment of wages, official employment;

- Friendly, cheerful team and a pleasant atmosphere without pressure, stress, and other negativity.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

Protemos is a fast-growing product company that develops cloud-based software for managing translation and localization businesses. Our solutions are trusted by localization companies, translation agencies, and freelance professionals worldwide.

We’re expanding and looking for a Customer Support Specialist to join our friendly and ambitious team. If you enjoy helping people, quickly find solutions, and want to grow in the tech industry — we’d love to hear from you!

What we expect from you

• Strong written and spoken English (B2+).
• Excellent communication skills and customer-oriented mindset.
• Willingness to learn and adapt quickly.
• Experience in customer support or sales will be an advantage.

• Interest in technology, SaaS products, and the localization/translation industry is a plus.

   

Your responsibilities

• Support our clients via the client support portal, chat, and email.
• Provide clear and helpful explanations of product features.
• Maintain and regularly update user manuals and guides for our products.
• Investigate and resolve customer inquiries, escalating when necessary.

• Collect feedback from users and share it with the product team.

   

What we offer

• Friendly, open-minded team that values ideas and collaboration.
• Transparent, quality-driven processes with minimum bureaucracy.
• Flexible, results-focused approach — your voice will be heard.
• Official employment and competitive salary.
• Paid sick leave and holiday.
• Hybrid work. 3 days at home, 2 days in the office.
• Benefits: gym membership, mental health support, professional courses, and corporate events.
• Opportunities for career growth within a SaaS company.

• Work schedule: Mon-Fri, 9:00—18:00 (Kyiv time).

   

Why join us?

At Protemos, you won’t just be answering tickets — you’ll help customers all over the world run their businesses more effectively. Your ideas can directly influence how our products evolve, and you’ll grow alongside a company that’s making a mark in the translation industry.

We are looking forward to having you on our team.

Location:

100% Remote from anywhere in the World

Job Type:

Contract (Freelance, Individual Entrepreneur, FOP) 

Language Requirement :
German 

English

We are looking for a dynamic and knowledgeable Consultant specializing in Artificial Intelligence (KI) and Digital Transformation to support our clients on their journey towards innovation and efficiency. 

The ideal candidate will be fluent in German and English and will combine technical expertise with strategic consulting skills to guide organizations through complex digital change initiatives.
 

Key Responsibilities:

• Advise clients on AI technologies, digital transformation strategies, and innovative business models.
• Analyze client processes and identify opportunities for automation, efficiency gains, and AI adoption.
• Design and implement digital transformation roadmaps aligned with business goals.
• Support the development and deployment of AI solutions including machine learning, NLP, and intelligent automation.
• Collaborate with cross-functional teams including IT, business units, and external partners.
• Facilitate workshops and training sessions to educate stakeholders on AI and digital trends.
• Stay current with emerging technologies and market trends in AI and digital transformation.
• Prepare and present compelling reports, proposals, and presentations in both German and English.
• Manage project timelines, deliverables, and client communications professionally.
• Ensure compliance with data privacy, security, and ethical standards in AI applications.
• Professionally create Product Requirement Documents after gathering information from Clients
   

Required Skills and Qualifications:

• Fluent in German and English (written and spoken).
• Proven experience in consulting roles focused on AI and digital transformation.
• Familiarity with digital transformation frameworks, methodologies, and tools.
• Excellent analytical, problem-solving, and strategic thinking abilities.
• Strong communication and interpersonal skills to convey complex technical concepts to non-technical audiences.
• Experience with project management and change management practices.
• Ability to work independently and within diverse teams in a fast-paced environment.
• Experience in industry-specific digital transformation (e.g., manufacturing, finance, healthcare) is a plus.
• Experience with Bitrix24 and Low code Software like N8N, Zapier etc is a plus

Location:

100% Remote

Job Type:

Contract (Freelance, Individual Entrepreneur, FOP)
Language Requirement:

Ukrainian 

Russian 

English

We are looking for a dedicated Bitrix24 Support Specialist to manage and maintain our Bitrix24 on-premise installations. 

This role focuses on troubleshooting and fixing bugs, performing updates, and collaborating closely with our DevOps team to ensure smooth and secure deployment and operation of Bitrix24 environments. 

The ideal candidate combines technical expertise with strong problem-solving skills and effective communication.
 

Key Responsibilities:

• Diagnose, troubleshoot, and resolve bugs and issues in Bitrix24 on-premise installations.
• Perform regular updates and patches to ensure system security and stability.
• Set up and configure new Bitrix24 on-premise installations in coordination with the DevOps department.
• Collaborate with developers to implement customizations and resolve technical challenges.
• Monitor system performance and recommend improvements.
• Manage backups, disaster recovery plans, and system documentation.
• Provide technical support and guidance to internal users and stakeholders.
• Ensure compliance with security policies and best practices for on-premise systems.
• Maintain clear communication with DevOps and other IT teams regarding system changes and incidents.
• Participate in system audits and compliance checks.
   

Required Skills and Qualifications:

• Proven experience with Bitrix24 on-premise installation, maintenance, and support.
• Strong knowledge of Linux server environments and system administration.
• Proficiency in troubleshooting and bug fixing within Bitrix24.
• Familiarity with database management
• Experience working with DevOps teams and understanding of deployment pipelines.
• Knowledge of networking, security, and system integration concepts.
• Strong organizational, analytical, and communication skills.
• Ability to work in a team-oriented and fast-paced environment.
• Experience with cloud and hybrid Bitrix24 setups is a plus.
• Experience with low code tool such as N8N and Zapier is a plus

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.
 

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
• Strong understanding of customer lifecycle, onboarding, and retention best practices
• Exceptional communication and relationship-building skills
• Comfortable managing multiple accounts (100+) with varying levels of complexity
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
• Problem-solving mindset and a passion for delivering value to customers
• Ability to explain software features in a clear, engaging, and practical way
   
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)
   

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

Вимоги до володіння мовами

English

C1 – Просунутий
 

Про компанію Innovation Systems

When you run your business, no matter the size, you think of it as a whole. While at certain times you might work on some aspects that might need special attention — either client relations, or leads conversion, scheduling or finance, you always need to see the full picture and have access to all the data fast. The solution to your business challenge should be simply at your fingertips at any given moment.

We have designed our system for tree care industry with a modern business in mind that puts its clients’ interests at its heart. We thought of all the features that will help it run smoothly and prompt growth, and be exciting and simple enough for the employees to work with.
As we saw systems existing in the market only cover only one aspect of the business, and leave out other parts. The clients have to go through software integration, juggling multiple interfaces, draw data from different sources.

While working on the software development we have simply put together the wishlist of features that a modern tree care business would need, and ticked off all the boxes.
We have designed a fully comprehensive system loaded with automated and analytical features!

Сайт компанії:
https://innovationsystems.ca/

Want to join a team operating at the intersection of technology, client experience, and the crypto space?

We’re looking for a Technical Support L2  with Project Management or customer support  background to own the end-to-end onboarding flow — from post-deal coordination to full product adoption.

This is not just client support. It’s about orchestrating delivery, managing complexity, and ensuring a smooth go-live for high-stakes B2B clients.

.   What you’ll do

• Take full ownership of the client onboarding process after the deal is closed — keep everyone aligned, track progress, and make sure nothing falls through the cracks
• Oversee technical setup: verify server configuration, check access rights, ensure licenses are in place, and review basic logs if needed
• Set up the client’s first login experience: confirm access works smoothly, send setup instructions, and double-check that everything is ready for use
• Run onboarding demos that walk clients through key product features, address their questions in real time, and surface any early concerns
• Stay in touch after launch to make sure clients are comfortable with the product, using it as expected, and getting value
• Keep track of what’s happening in each project — key steps, deadlines, blockers, and who’s responsible — and make sure it’s all documented clearly
• Work closely with product managers, sales reps, support agents, and engineers to ensure a seamless experience from kickoff to full adoption
   

     We’re looking for someone who

• Has 2+ years of experience as a Customer Success / Project / Technical Account Manager
• Has led or coordinated delivery of IT solutions (on-prem / SaaS / infrastructure products)
• Understands technical environments and has basic diagnostic skills
• Communicates clearly with both technical and non-technical stakeholders
• Speaks and writes English at B2+ level or higher 
• Can read logs, use SSH, check access, validate configs 
• Is comfortable writing and updating technical instructions and templates
• Is familiar with Excel, Google Docs, Telegram, Jira or Notion
• Bonus: knowledge of the crypto industry, blockchain, or Web3 products
  
  
  Why BitHide
• Join a global FinTech product that’s truly reshaping the market landscape
• Work with smart minds on complex challenges — we’re not “playing startup,” we’re building the infrastructure of the future
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews
• Grow with us — clear goals, transparent career paths, no unnecessary bureaucracy
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses
• Key specialists get relocation support to Cyprus

• Instant review of your CV — because time matters

   

  Smart people. Big challenges. A business that builds the industry.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: Spanish language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: NIGHT Monday to Friday, 9 hours per day.
17-1:00, 18-3:00, 19-4:00, 20-5:00 
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are looking for a Customer Support Representative to join our growing iGaming team. In this role, you will be the first point of contact for our players, providing fast, friendly, and professional assistance through live chat, email, and messengers. Your main tasks will include helping with account and payment questions, resolving issues, and ensuring a smooth and positive gaming experience.

📌 Requirements:

• Previous experience in customer support (iGaming experience is a big plus).
• Strong written and verbal English (knowledge of additional languages is a plus).
• Ability to work evening and night shifts.
• Excellent communication and problem-solving skills.

• Attention to detail and ability to multitask.

   

🔧 Responsibilities:

• Provide professional and friendly customer support via live chat, email, and messengers.
• Assist players with account, payment, and gameplay inquiries.
• Handle complaints and escalate technical issues when necessary.
• Ensure high-quality service and positive player experience.
• Collaborate with other departments to resolve customer cases.

🕒 Shifts:

• Morning: 08:00 – 16:00
• Evening: 16:00 – 00:00

Night: 00:00 – 08:00 (2 shifts per week)

✨ We offer:

• Full-time remote position with a stable 5/2 schedule.
• Competitive salary.
• Growth opportunities within the iGaming industry.
• Supportive international team and friendly environment.

We are seeking a highly motivated and customer-focused Customer Success Specialist to join our growing team. In this role, you will be instrumental in ensuring our clients have a positive and successful experience with our CRM platform. You will be the primary point of contact for onboarding, setup assistance, and ongoing support, empowering our clients to maximize the value of our product. This role requires excellent communication skills, technical aptitude, a proactive approach to problem-solving, and the ability to learn quickly.

Responsibilities:

• Serve as the main point of contact for new and existing clients, guiding them through the onboarding process and platform setup.
• Provide comprehensive support and guidance to clients on how to effectively use our CRM platform to achieve their business goals.
• Troubleshoot and resolve client inquiries and technical challenges related to platform setup and functionality.
• Utilize your technical proficiency to understand client needs and provide tailored solutions and best practices for CRM implementation.
• Proactively identify and address potential client roadblocks to ensure a smooth and successful experience.
• Demonstrate a strong sense of ownership and responsibility in resolving client issues and escalating complex cases when necessary.
• Maintain accurate records of client interactions and resolutions within our internal systems.
• Contribute to the development of knowledge base articles and other resources to empower clients.
• Continuously learn and stay up-to-date with new platform features and updates to effectively support clients.
• Provide valuable feedback to the product team based on client interactions to contribute to platform improvements.
• Work effectively within the specified working hours of 1:00 PM UTC to 8:00 PM UTC.

Qualifications:

• Fluent English (both written and spoken) is essential for effective communication with our international client base.
• Tech-savvy with a strong aptitude for understanding and explaining software functionalities. Experience with CRM platforms or similar SaaS solutions is a significant advantage.
• Proven ability to help clients with the setup and configuration of technical platforms.
• Demonstrated responsibility and a proactive approach to managing client relationships.
• Strong willingness to solve problems and go the extra mile to ensure client satisfaction.
• Fast learner with the ability to quickly grasp new technical concepts and apply them effectively.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.
• A positive and empathetic attitude with a genuine desire to help others succeed.

Location: Remote