Client Success Manager (Amazon Advertising Agency)

🌟 About the Company
We are a fast-growing e-commerce agency helping brands succeed on Amazon, Walmart, and Chewy through profitable PPC and catalog management, strategic business insights, and growth-focused operational support.
Our clients partner with us because of our unique bidding methodologies, advanced PPC management capabilities, and straightforward approach to growth. We focus on proven strategies, measurable outcomes, and long-term success rather than chasing trends or shortcuts.

🌟 About the Role
As a Client Success Manager, you will be fully accountable for the success of a portfolio of brand clients. You will serve as the primary point of contact, trusted advisor, and internal advocate for our clients, ensuring they receive exceptional service, transparent communication, and measurable business results.
You will own the client relationship end-to-end, from onboarding and strategic reviews to performance discussions, expectation management, escalation handling, and long-term retention.

This role requires strong commercial judgment, excellent communication skills, and hands-on Amazon advertising experience. You must be comfortable having direct conversations, presenting data-driven insights, managing expectations, and proactively identifying risks before they become problems.

Requirements
🛒 Hands-on experience managing Amazon Advertising (Sponsored Products, Sponsored Brands, and Sponsored Display).
📊 Strong understanding of how PPC performance impacts broader business outcomes, not just advertising metrics.
🗣️ Excellent verbal and written English with the ability to confidently communicate with senior stakeholders.
🎤 Professional presence and confidence in client-facing meetings.
📈 Strong analytical thinking and ability to interpret business performance data.
💪 High level of ownership, accountability, and proactive problem-solving.
🧠 Strong strategic thinker who is proactive, identifies risks before they become issues, and consistently takes ownership of outcomes.
💬 Excellent communicator who can navigate challenging conversations professionally, remain composed under pressure, balance client needs with business realities, and maintain exceptionally high standards of execution and accountability.

Responsibilities
📊 Own a portfolio of e-commerce brand clients, ensuring their satisfaction, retention, and business growth.
🤝 Lead client onboarding calls and ongoing performance review meetings.
📈 Present structured, insight-driven reports and recommendations to client stakeholders.
💼 Translate PPC, catalog, and growth metrics into clear business insights and actionable recommendations.
🚨 Proactively identify performance trends, risks, and opportunities before clients raise concerns.
🎯 Set realistic expectations regarding growth, timelines, and achievable outcomes.
💬 Manage client communications with clarity, professionalism, and transparency.
🗣️ Act as the internal voice of the client, ensuring priorities are understood across PPC, catalog, and growth teams.
🔍 Escalate execution risks and coordinate solutions across internal stakeholders.
📝Maintain clear documentation, project tracking, and communication processes.
🚀 Identify opportunities for account expansion through a deep understanding of each client’s business objectives.
🏆 Build trust through honesty, consistency, and accountability.

Would Be a Plus
🛍️ Experience with Walmart Connect and Chewy advertising.
📋 Knowledge of catalog health, listing compliance, and content optimization.
📈 Understanding of retail media growth strategies.
🌍 Experience supporting multi-marketplace growth and expansion.
📦 Familiarity with inventory forecasting and e-commerce operational workflows.
🏢 Experience working within agencies serving multiple client accounts.

What We Offer
💰 Competitive salary and performance bonuses
🌍 Fully remote work environment
🕒 Semi-flexible schedule with USA & Europe business hour overlap
📈 Exceptional career growth opportunities within a rapidly scaling company
🚀 Direct impact on business outcomes and client success
🎯 High level of ownership and autonomy
📚 Continuous learning and exposure to leading e-commerce brands

Ready to Join Us?
If you thrive in a fast-paced environment, enjoy solving complex business challenges, and want to play a key role in helping e-commerce brands grow, we'd love to hear from you.