Junior CRM / Retention Manager (iGaming)

About us

We are an international B2C iGaming company operating successfully since 2020. We are looking for a Junior CRM / Retention Manager to join our team and help improve player retention, engagement, and monetization across Asian markets.

Responsibilities

• Assist in managing CRM campaigns and retention activities.
• Support user segmentation and lifecycle management.
• Monitor campaign performance and prepare reports.
• Help optimize bonus offers and promotional activities.
• Analyze player behavior and identify retention opportunities.
• Work closely with VIP, Affiliate, and Product teams.
• Support CRM automations and communication flows.

Requirements

• 6 months – 2 years of experience in CRM, Retention, Marketing, Customer Success, or iGaming.
• Basic understanding of retention metrics and customer lifecycle.
• Analytical mindset and attention to detail.
• Experience with Excel or Google Sheets.
• English level: Intermediate+.
• Experience in iGaming will be a plus.