PreVIP Manager

Requirements:
 

• Experience in establishing strong personal relationships
• Experience in providing VIP customers with industry-leading individual care
• Experience in Excellent Communication
• Experience in Problem-Solving Skills
• Excellent verbal and written communication skills in English (additional languages are a plus)
  
  Your main tasks involve:
   
• Benefit players in the shape of bonuses based on daily activity monitoring in a proactive manner
• Provide players with the best possible assistance in case of any tech issues or any difficulties that may occur
  ( Missing deposits, pending withdrawals, KYC as well as any other tech issues players may face)
• Dedicated work with active balances ( Help players to lose their balances in case of huge wins)
• Manage conflicts, aggressive behaviors, or any other negative emotional expressions in order to extend players' lifetime value
• Avoid VIP players from account closure
• Be able to establish long term friendly communication with a players. Perfect communication could make players trust & loyalty to be born.
• Friendly communication heavily reduces the number of possible complaints that may affect a brand's reputation
• Guide players into iGaiming world as Budy who can explain how the industry works
• Reactivate Dormant players
• Response in time to any requests (Customer Support, Direct players requests, Platform representatives, or Internal Gypsy messengers)
• Analyze VIP and promotional KPIs and profitability, and provide reports and comments to the Head of VIP Department.