Jobs Customer/Technical Support

United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

About your role: We’re looking for a Moderation Specialist to join our team and help maintain a safe, high-quality experience for users of our international social networking products. In this role, you’ll review user-generated content, make independent moderation decisions, and ensure compliance with platform policies and quality standards. Your attention to detail, critical thinking, and ability to navigate different situations will directly contribute to the user experience of products used by millions of people worldwide.

In this role, you will

• Review and evaluate user-generated content, including photos, videos, and text, in accordance with platform policies and moderation guidelines
• Make accurate and consistent moderation decisions while maintaining high quality standards
• Work with different types of content, including potentially sensitive or disturbing materials
• Prepare clear and structured reports on completed moderation tasks
• Identify opportunities to improve moderation workflows and suggest process improvements
• Collaborate with the moderation team, share insights, and support common team goals

It’s all about you

• Confident use of Google Sheets, Docs, and Forms
• Strong critical thinking and problem-solving skills, with the ability to make independent, well-informed decisions
• Attention to detail and commitment to maintaining high standards of accuracy and quality
• Adaptability to changing workflows, task volumes, and platform policies
• Strong organizational and teamwork skills, with the ability to work independently
• Willingness to review potentially sensitive or disturbing content
• English level B2 or higher

It would be a plus

• Familiarity with corporate communication tools such as Slack 
• Previous experience in content moderation or a similar role

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Final  interview
• Reference check
• Offer

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

About LimTC

Limitless Technology Consultants © LimTC is a Ukrainian outsourcing company partnering with international businesses on a long-term basis. We help companies identify operational pain points, build practical solutions, and manage end-to-end processes with a strong focus on value creation.

Our teams work closely with clients across the UK, Israel, the US, and Ukraine, providing not only extra hands, but also ideas, structure, and process improvements that help businesses grow.

For this role, you will be working as part of a LimTC team supporting a leading UK-based internet filtering company with a Windows-based and Android product used by customers internationally.

About the Role

We are looking for an L2 Customer Support Specialist who enjoys troubleshooting, analyzing technical issues, and helping customers resolve escalated cases.

You will join a multinational team spread across the UK, Israel, and Ukraine, working in an agile environment to support and improve a web-based and mobile internet filtering solution.

This role is ideal for someone with strong technical curiosity, good English communication skills, and the ability to work independently while still being part of a supportive team.

This is a customer-facing Application Support role rather than a System Administration position. The role focuses on investigating customer issues, troubleshooting application behavior, and working closely with clients to resolve complex support cases.

Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Key Responsibilities

As an L2 Customer Support Specialist, you will:

• Receive and handle tickets escalated from L1 Support.
• Investigate, troubleshoot, and resolve technical issues within agreed SLAs.
• Analyze logs and available data to identify the root cause of problems.
• Communicate with clients when additional information is needed to understand the issue.
• Manage client expectations with clear and professional communication.
• Escalate complex issues when needed, while providing clear findings and context.
• Participate in team meetings, planning sessions, and internal discussions.
• Proactively assess workload and suggest improvements to processes.
• Update and improve the knowledge base as new solutions, product updates, or processes are introduced.
• Support training and mentoring of new joiners.
• Contribute to a stronger, more efficient support process over time.

Essential Requirements

We are looking for someone who has:

• 1+ year of experience in an IT-related role, technical support, system support, helpdesk, or similar.
• Intermediate or higher English level, with the ability to communicate clearly with international clients and native speakers.
• Strong troubleshooting and analytical skills.
• Good knowledge of Windows products and common Windows-related issues is desired.
• Experience using logs to investigate and report technical problems.
• Basic understanding of IP, certificates, ports, browsers, and connectivity-related issues.
• Ability to work with remote access tools such as TeamViewer or similar.
• Strong attention to detail.
• Self-motivation and the ability to work independently.
• A customer-facing mindset and a genuine desire to solve the root cause of an issue.
• Ability to suggest and support improvements to internal processes.
• Comfort working with complex issues across multiple teams, locations, and business lines.
• Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Desirable Skills

The following experience would be a plus:

• Experience with JIRA.
• Experience with SQL.
• Experience with Amazon Connect.
• Experience with Microsoft SDK.
• Previous experience supporting SaaS, web-based, mobile, or security-related products.

Working Hours

• Monday to Thursday: 20:00 – 04:00
• Friday: 13:00 – 21:00

What We Offer

• 100% remote work.
• Opportunity to work with talented people from the UK, Israel, and Ukraine.
• A chance to apply and grow your IT skills while solving real technical issues.
• Experience working with Amazon platforms and international SaaS tools.
• Supportive local L1 team.
• HR support and regular communication.
• Friendly and collaborative team environment.
• Paid sick leave.
• 18 vacation days per year.
• Additional project paid days off.
• Volunteer day.
• Team activities, HR games, and wellness initiatives such as yoga.

Why Join Us?

This is not just a ticket-handling role. You will be part of a team that investigates real technical problems, improves support processes, contributes to the knowledge base, and helps deliver better service to international customers.

At LimTC, we value people who think, care, take ownership, and want to grow together with the team.

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

We're launching a partnership with one of Europe's fastest-growing hospitality brands, and we're looking for an Italian-speaking 
Customer Support Representative to help deliver an outstanding guest experience. In this role, you'll become one of the first agents supporting the project, helping guests with bookings, accommodation access, and other travel-related inquiries while contributing to the successful launch and growth of the support team.

Your future responsibilities include:

• Support guests via inbound calls, OTA platforms (Booking.com, Airbnb), emails, chats, and WhatsApp.
• Assist customers with booking, accommodation access, and reservation-related inquiries.
• Deliver a warm, guest-first experience following hospitality best practices.
• Escalate critical cases such as refunds, legal issues, or negative review risks to the appropriate team.
• Document interactions and work with the client's internal support tools.
• Collaborate closely with teammates to ensure a seamless customer experience.

Needed experience & skills:

• Italian — B2+.
• English — B2+/C1.
• At least 1 year of experience in Customer Support or Hospitality.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to make decisions independently.
• Ability to multitask and stay calm under pressure.
• Comfortable working in a fast-changing environment.

Nice to have skills:

• Experience in Hospitality, Travel, OTA, Hotel, or Property Management.
• Strong team player with a collaborative mindset.
• Previous experience working with international customers.

Work with EverHelp is about:

• Opportunity to join an international team and work with global products;
• Fully remote work opportunities depending on your location;
• Career growth opportunities within Customer Support operations;
• 20+ vacation days and 10 sick leaves;
• Internal learning opportunities, professional communities, and knowledge sharing;
• Dynamic environment where you can directly influence processes in a growing support team.

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.

At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?

● You’re naturally curious, calm under pressure, and energized by helping others.

● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.

● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing

● Assist customers across email, chat, and social channels (Instagram, TikTok, etc) — answering questions, tracking orders, and solving everyday issues

● Document common questions and help keep our internal knowledge base tidy and up-to-date

● Collaborate closely with senior support leads to refine workflows, templates, and FAQs

● Track key metrics (response time, CSAT) and share insights with the team

● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring

● A genuine desire to help people and represent a mission-driven brand with empathy

● Strong written English and fluent Russian

● Hands-on experience with Zendesk — you've worked with tickets, macros, and views, and can navigate the platform confidently from day one

● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP

● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us

Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.

As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care

● A personalized welcome kit full of True Sea Moss goodies

● Sports reimbursement to keep your body as nourished as your mind

● Extra vacation days on top of local holidays

● Monthly coaching sessions to accelerate your professional growth

● Corporate English classes if you’d like even sharper language skills

● WHOOP membership for holistic health insights

● Coworking stipend so you can choose your perfect workspace

● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.

Let’s grow something true together.

Responsibilities:

• Own customer cases end-to-end: clarify the issue, investigate, resolve, and keep the customer informed until closure.
• Investigate and reproduce issues in ShipHawk TMS and WMS by analyzing API requests and responses (JSON/XML), logs, and account configuration to find the root cause.
• Troubleshoot integrations with ERP and eCommerce platforms (e.g., NetSuite) and carriers, including rating, labels, shipping documents, and tracking.
• Resolve issues through configuration fixes, customer education, or workarounds. When a fix is not possible at your level, escalate through the defined process.
• Report confirmed defects to Engineering in Jira with clear reproduction steps, business impact, and supporting evidence (payloads, logs, screenshots).
• Document every interaction and action taken in Salesforce so any teammate can pick up the case.
• Meet team targets for response and resolution SLAs, case backlog, and customer effort (CES) scores.
• Use AI tools daily to analyze logs and payloads, research issues, draft responses, and automate repetitive tasks.
• Spot recurring issues and create or improve knowledge base articles and internal documentation, including content used by our support AI assistant.
• Share feedback with management on feature requests, product gaps, and customer pain points.
• Keep building your knowledge of ShipHawk products, shipping workflows, and triage practices.
• Help onboard new Technical Support team members and support teammates when needed.
• Other duties as assigned by management.
• Weekend monitoring: one weekend per month, during regular working hours. Both days.

Requirements:

• 3+ years in technical customer support, application support, or a similar technical role.
• Excellent written and SPOKEN English; able to explain technical issues clearly to non-technical customers.
• Strong troubleshooting skills: comfortable reading JSON/XML payloads and logs and testing APIs with tools like Postman.
• Hands-on experience using AI at work: writing effective prompts, troubleshooting with AI, and automating everyday tasks.
• Critical thinking and close attention to detail; able to work through problems with limited context.
• Strong ownership and a sense of urgency; works independently with minimal direction.
• Good time management; stays effective and positive in a fast-paced, high-pressure environment.
• Fast learner, curious, and self-motivated.
• Experience with a ticketing system (Salesforce Service Cloud, Zendesk, Jira Service Management, or similar).
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems.

Nice to have:

• Experience with TMS and/or WMS software.
• Salesforce Service Cloud and Jira experience.
• NetSuite or other ERP integration experience.
• SQL skills.
• Basic code reading (Java, JavaScript, PHP, etc.).
• Familiarity with HTML, CSS, and SOAP web services.

In your application, share one example of how you’ve used AI to solve a work problem or automate a task.

Benefits We Offer:

• Flexible work schedule: choose your preferred shift — 11:00 AM, 12:00 PM, 1:00 PM, or 2:00 PM to 8:00 PM, 9:00 PM, 10:00 PM, or 11:00 PM (Kyiv time).
• $100/month for Health & Wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be passed to you.

About us

Cikumas GmbH, based in Kilchberg (Canton of Zurich, Switzerland), builds ClassOwl — an all-in-one school-management platform that replaces the patchwork of disconnected tools most schools run on today. Instead of re-entering the same student data into five or six separate systems (admissions, gradebook, invoicing, timetabling, government reporting), schools run everything in one place.

ClassOwl combines a Student Information System (SIS), Learning Management System (LMS) and Enterprise Resource Planning (ERP) into one white-label platform, tailored to each school's own processes and branded as their own.
 

Who we're looking for

We are hiring a Customer Success Manager. You will own the relationship for a portfolio of schools end to end: understanding what each school actually needs (often beyond what they initially ask for), translating that into clear requirements for the development team, following the work through to delivery, and confirming with the school that it solves their problem.

Your work directly determines how deeply a school adopts ClassOwl and, ultimately, whether they're able to retire their old patchwork of tools for good.
 

Responsibilities

• Serve as the main point of contact between your assigned schools and the development team, working directly with school leadership, administrators and staff
• Conduct business analysis: write user stories, requirements, mock-ups and wireframes based on school input
• Use ClassOwl's full module set (SIS, LMS, ERP) to identify where a school could get more value
• Manage school relationships with a focus on retention and deepening ClassOwl adoption  the long-term goal is for schools to retire competing systems in favor of ClassOwl
• Prioritize requests across multiple schools independently
• Run regular check-ins with schools to track satisfaction and surface new needs
• Confirm client acceptance once a request is deployed
   

What we expect

• Strong communication skills and genuine motivation
• Fluent English

Nice to have

• German at B2 or higher will be a strong bonus, as our schools are in Switzerland
• Experience in the education sector
• Business analysis experience
   

What we offer

• Regular trips to Switzerland (approximately twice per semester) to meet schools in person
• Two cooperation formats to choose from
• Flexible schedule and a fully remote team.  Work from wherever suits you, as long as you can meet with schools during their working hours
• Budget for learning and professional development

Who We Are

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies across a wide range of industries.

About the Product

Our client is an international software company developing B2B solutions that support everyday business operations.

Its applications run across diverse IT environments, making stability, performance, and effective technical support essential to the customer experience.

About the Role

We are looking for a Technical Support Engineer who enjoys solving complex technical problems and understanding how software works behind the scenes.

You will investigate application issues, analyze technical information, and help customers resolve problems affecting their software environments. The role combines hands-on troubleshooting, customer communication, and collaboration with engineering and other technical teams.

This position is ideal for someone who works confidently and independently, takes ownership of technical challenges, and enjoys identifying the root causes of problems rather than simply addressing their symptoms.

Key Responsibilities

• Provide technical support to customers by investigating application errors, unexpected behavior, and performance issues.
• Troubleshoot problems using SQL queries, application logs, and operating system diagnostics.
• Analyze available information, reproduce issues where possible, and identify potential root causes.
• Manage support cases independently, from initial investigation through resolution.
• Communicate with customers to understand reported issues, request additional technical information, and provide progress updates.
• Collaborate with engineering and other technical specialists on complex issues requiring deeper investigation.
• Prioritize incoming requests based on impact and urgency.
• Document technical findings, troubleshooting steps, and solutions for future reference.

Requirements

• At least 2 years of experience in Technical Support, Application Support, or a similar role involving hands-on software troubleshooting.
• Practical SQL skills, including writing queries, retrieving and analyzing data, and investigating application-related issues using relational databases.
• Working knowledge of both Windows and Linux, including basic administration, command-line operations, and troubleshooting.
• Experience analyzing application and system logs to identify errors and investigate technical problems.
• Strong analytical skills and a structured approach to diagnosing issues, testing possible explanations, and identifying root causes.
• General understanding of how applications interact with databases and their operating environments.
• Experience managing multiple support requests, prioritizing tasks, and documenting investigation results.
• Strong communication skills, with the ability to explain technical findings clearly to customers and colleagues.
• Fluent written and spoken English.

Nice to Have

• Experience with technical support ticketing or issue-tracking systems.
• Familiarity with relational database administration.
• Basic knowledge of cloud infrastructure or locally hosted application environments.
• Understanding of container-based application deployment.
• Experience with diagnostic or monitoring tools.
• Knowledge of additional European languages.

Why Join Us?

• 20 days of annual vacation, plus official national holidays in your country of residence.
• Full accounting and legal support in all countries where we operate.
• Fully remote work model.
• Powerful workstation provided.
• Access to co-working spaces when needed.

🔴 about the company
zirka.network is an international affiliate network specializing in iGaming. With 6 years of experience, the company works with 500+ direct advertisers and offers 1,000+ offers across global markets.

The network works with different traffic sources, including UAC, PPC, SEO, social media, and Telegram, providing real-time statistics and 24/7 support.
 

🔴 the role
as we scale, we are seeking an Integrator / Technical Support Specialist (Scaleo).
 

🔴 what you will be working on

• integrating affiliate offers and tracking links into Scaleo: setting up offers, postbacks, and tracking parameters.
• providing technical support to partners and the team in work-related chats, resolving tracking and reporting issues.
• maintaining the project's technical infrastructure and ensuring its stable operation.
• identifying and resolving tracking errors, communicating with partners on technical issues.
• assisting with related technical and operational tasks.
   

🔴 nice to have:

• experience with Scaleo or similar tracking platforms (Keitaro, Binom, Affise, Everflow, etc.).
• understanding of tracking links, postbacks, UTM parameters, and sub-parameters.
• experience working in an affiliate network.
   

🔴 what we offer:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industry’s top talent;
• career development: take courses, attend top-notch conferences;
• health support: paid vacation and sick leaves, and access to a corporate psychologist;
• corporate culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.
   

let`s talk.

Description

Our client is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

#LI-AD7

Requirements

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – intermediate and above;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Jira, Confluence;
• Ability to work on flexible hours.

This position requires not frequently travel (once per quartal approximately).

Job responsibilities

• Responsible for integration and support in assigned product areas to Client’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Client and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing client customer base.

What you will do:

— Provide high-level support to premium players via LiveChat and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend).

What we expect:

— 1+ years in Customer or VIP Support;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at B2 level or higher;
— Confident use of CRM and ticketing systems; strong technical literacy;
— Native knowledge of Russian or Ukrainian language.

What we offer:

— Remote work, 5/2 schedule;
— Payments in USDT (white crypto);
— Fixed salary 1000$ + performance-based bonuses (KPI) after onboarding period;
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

What you will do:

— Provide high-level support to premium players via LiveChat, WhatsApp, and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend);
— Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:

— 1+ years of experience in iGaming, Customer Care or related industries;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;

— English proficiency at B2 level or higher;
— Stress resistance and the ability to work with demanding clients;
— Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:

— Remote work, 5/2 schedule  12:00 - 21:00;
— Payments in USDT (white crypto);
— Fixed salary of $1000 + performance-based bonuses (KPI);
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

Dataweb Global Group is looking for a Client Service Manager who will be responsible for handling client requests related to infrastructure services, server upgrades, and custom configurations, as well as helping clients select the most suitable solutions based on their technical and business needs.

This is a consultative, client-facing role that combines technical understanding, customer service, and internal coordination. You will not be responsible for hands-on system administration or hardware installation. However, you should have a strong understanding of server hardware and IT infrastructure to confidently advise clients, evaluate their requirements, recommend suitable configurations, and coordinate their implementation with internal technical teams.
 

About Dataweb Global Group

Dataweb Global Group is an international IT infrastructure service provider. We deliver comprehensive infrastructure solutions based on dedicated servers, cloud services, CDN, network connectivity, and related managed services.

Our clients are companies that operate high-load and business-critical platforms and require reliable, scalable, and often customized infrastructure solutions. They include companies in VoD and media, MarTech/AdTech, FinTech, AI/ML, gaming, and other technology-driven industries.

Our mission is to provide personalized infrastructure solutions that address both our clients' business objectives and the needs of the people behind their technology.
 

Responsibilities

• Technical Consultation & Solution Selection: Handle client requests related to server upgrades, infrastructure expansion, and custom configurations across Bare Metal, Cloud, GPU infrastructure, CDN, and related services. Understand client requirements and help identify the most suitable technical solution.
• Server Configuration & Hardware Selection: Recommend appropriate CPUs, RAM, storage, RAID controllers, GPUs, network interfaces, and other server components based on workload requirements, performance expectations, compatibility, availability, and budget.
• Client Request Management: Act as a point of contact for client requests, clarify requirements, identify missing information, and ensure requests are properly documented and transferred to the relevant internal teams.
• Order Delivery Coordination: Coordinate and oversee internal activities related to customer orders, working closely with technical, procurement, billing, and other teams while keeping the client informed throughout all stages of delivery.
• Documentation & Order Management: Provide full administrative and documentation support for orders, including quotations, contracts, invoices, specifications, and related documents. Maintain accurate and up-to-date information in internal company systems.
• Commercial Support & Upselling: Identify opportunities to improve or expand the client's infrastructure and recommend additional services or resources where they provide clear value to the client.
• Data Analysis & Reporting: Collect and analyze client, service, and infrastructure statistics when required. Prepare conclusions, recommendations, and improvement proposals based on the available data.
• Service Quality & Client Experience: Monitor the quality of service delivery, proactively identify potential issues, and coordinate their resolution with internal teams.

• Service & Product Development: Collect client feedback and recurring requirements and actively contribute to improving existing services, internal processes, and company products.

   

Requirements

• Technical Expertise: Strong understanding of server hardware and IT infrastructure, including CPUs, RAM, HDD/SSD/NVMe storage, RAID controllers, GPUs, network interfaces, and server chassis, as well as their compatibility and performance trade-offs. Ability to understand technical requirements, evaluate configurations, and recommend suitable solutions is essential. Hands-on experience with server hardware is a strong advantage.
• Hosting & Infrastructure Market Knowledge: Solid understanding of Dedicated/Bare Metal servers, virtualization and cloud services (VPS/Public/Private Cloud), CDN, storage, and related hosting services.
• Networking Fundamentals: Good understanding of basic networking concepts and internet services, including IP addressing, bandwidth, traffic, routing, VLANs, and network connectivity.
• B2B Client Experience: Experience working with B2B clients, preferably in hosting, cloud, telecom, IT infrastructure, or another technical environment.
• Consultative Communication: Ability to translate business requirements into technical requests and explain technical concepts and solutions to clients in clear, understandable language.
• Commercial Awareness: Ability to balance technical requirements, client expectations, implementation timelines, and commercial considerations when proposing solutions.
• English: Upper-Intermediate (B2) level or higher, both written and spoken.
• Soft Skills: Proactive and responsible attitude, strong organizational and communication skills, attention to detail, ability to manage multiple requests and priorities in a fast-paced environment, and a solution-oriented mindset.

We Offer

• Competitive compensation.
• Opportunity to work remotely from anywhere in Europe. We provide the necessary technical equipment and support for setting up your workplace.
• 25 working days of paid vacation per year, plus paid sick leave.
• A range of additional benefits, including meal support, health insurance, English courses, corporate activities, and gifts.
• An international working environment with clients and infrastructure projects across multiple markets.
• The opportunity to develop both technical and commercial expertise in cloud, Bare Metal, CDN, networking, and modern infrastructure solutions.
• We also actively support the Armed Forces of Ukraine and contribute to fundraising initiatives together as a team.

   See you at the interview:)