Jobs Customer/Technical Support

Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.

What You'll Do

• Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
• Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
• Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
• Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
• Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
• Own production incidents end-to-end, including communicating status to internal and external stakeholders
• Validate fixes through functional testing before they go back to customers
• Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current

What You Bringg
Must-haves:

• 2+ years of experience in L2 or L3 technical or application support
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
• High level of English (a must!) with both strong written and oral communication skills

Strong advantages:

• Experience with providing technical and application support for Web & Mobile platforms
• BS degree in Computer Science or related technical field
• Customer-facing experience
• Experience working in operationally critical environments in high-pressure situations

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)

The salary range for this position is $2,100 - $2,500 gross. Final offer depends on experience, seniority, and other factors.

We care about our people!
Here's a glimpse of our benefits package:

• Home office setup: $500 home office equipment allowance
• Meal allowance: $100 monthly meal allowance
• Hybrid work: flexible hybrid work from home or office
• 20 days parental (non-birth) leave
• 2 vacation days + $250 gift when getting married
• A vacation day on your birthday
• Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
• Health insurance provided after completing the trial period
• Support team members receive 2 extra days off per year, which can be taken at a time that works best for you

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy).
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

GlobalLogic takes an opportunity to partner with a leading global threat intelligence platform to design and deliver an enterprise-scale, Human-in-the-Loop (HITL) AI agent platform. The initiative centers on accelerating expert analyst decision-making by augmenting high-complexity threat intelligence workflows with cutting-edge generative and agentic AI systems.


ONLY FOR CANDIDATES LOCATED IN POLAND, ROMANIA, OR UKRAINE


Job Description

Essential qualifications

• 7+ years of software engineering, including 2+ years building LLM applications in production.
• Production agent systems built with LangGraph, Google ADK / Vertex AI Agent Engine or custom orchestration.
• Hands-on MCP experience, especially the client side: tool routing, authentication and transports (HTTP/SSE).
• Expert asynchronous Python and strong distributed-system design.
• Has taken agents from prototype to production and measured their quality with real users.

Desirable qualifications

• A deep-research or multi-step retrieval agent built and shipped.
• A2A protocol, OpenTelemetry tracing for LLM systems, and GCP (Cloud Run, Pub/Sub, BigQuery).
• Previous technical lead of a team of 4–8 engineers.

Job Responsibilities

Key responsibilities

• Design and build the Shared Foundation:
  agent runtime and orchestration
  MCP client and tool layer
  state and memory
  tracing
  evaluation hooks.
• Instrument every agent decision point (situation, options, choice and later human reward) as the basis for feedback learning.
• Build the deep research agents: planning, iterative search across internal and external sources, synthesis, citation grounding and context management.
• Set engineering standards, lead code review and mentor the team.
• Work with the Solution Architect on security, multi-tenancy and enterprise integration.

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

We are looking for an IT Support Engineer!

Requirements:
- Experience in a similar position for 2 years;
- Experience with MDM solutions;
- Understanding of network technologies (TCP/IP, DHCP, DNS, VPN);
- Experience with OS (macOS, Windows at administrator level, Linux at basic level);
- Basic experience with Google Workspace or Microsoft365;
- Experience with ticket system and wiki;
- Experience with deployment tools;
- Installation, configuration, and troubleshooting software;
- Experience with modular repair;
- Experience with inventory systems;
- English B1

Responsibilities:

- Setup and support of office corporate network;
- Maintenance of office computers and office equipment;
- Asset management;
- Providing technical support to the company's employees, including remote ones;
- Managing MDM, credentials, group policies, and access rights

Our benefits to you:
🍀 An exciting and challenging job in a fast-growing business group, with the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset, is guaranteed
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided
🏖️ Paid vacations, sick leave, personal event days, days off
💵 Referral program — enjoy cooperation with your colleagues and get a bonus
📚 Educational programs: regular internal training sessions, compensation for external education, attendance at specialized global conferences
🎯 Rewards program for mentoring and coaching colleagues
✈️ In-house Travel Service
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie/book/pets lovers, and more
🎳 Other benefits could be added based on your location

We are a modern online project with an international audience, where user experience, response speed, and security play a key role. As we continue to grow, we are looking for a Night Support Manager to help us maintain a high level of service.

Responsibilities:
— Handle incoming user requests via LiveChat
— Assist with technical, general, and payment-related inquiries
— Provide guidance on platform functionality, bonus policies, and verification procedures
— Escalate complex cases to relevant teams
— Contribute to the improvement of internal support processes

Requirements:
— English proficiency at B2 level or higher
— Stress resistance and strong attention to detail
— Technical literacy, understanding of blockchain fundamentals
— Experience in iGaming is preferred but not mandatory
— Experience with LiveChat or similar systems is a plus

What we offer:
— Remote work with a 2/2 shift schedule
— Salary in white USDT crypto
— Training and support from an experienced international team
— Opportunity for growth within the project

Our client is a fast-growing US-market tech startup in the entertainment and rewards space.  You'll be the main point of contact for their highest-value users – the ones who are most engaged, most active, and most important to keep happy. This isn't ticket-closing support. It's relationship management: proactive, personal, and responsive. You'll chat with VIP users, understand what they need, and make sure they stay engaged with the platform.
 

What you'll do

• Manage direct communication with VIP and high-value users via in-app chat and other channels
• Respond to questions, issues, and feedback quickly and with genuine care
• Identify patterns in VIP behavior and flag risks or opportunities to the team
• Maintain a warm, engaging tone that keeps users coming back
   

What we're looking for

• 3+ years in customer support or community management in a B2C or gaming product
• Excellent written English – this is the number one requirement
• Highly responsive and available; US users should receive replies within 8-12 hours
• Natural communicator who knows how to build rapport with people online
• Comfortable working independently in a small startup team

Format

Part-time, 60%: either 3 days/week (8h/day) or 5 days/week (5h/day). 

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
 

Job Requirements:

• Proficiency in using PC. Ideally after QA courses
• Background in Data Support (Tier 1+2); Tier 3 is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent service orientation and communication skills.
• English level at least B1.
• Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

• Identify potential production issues and implement proactive solutions.
• Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

• Provide prompt technical support to end-users
• Collaborate with R&D and product management to resolve client issues.

Production Coordination:

• Develop and manage production schedules.
• Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

• Serve as the primary liaison between teams to ensure clear communication.
• Notify stakeholders and clients of any delays or issues.

Duties/Responsibilities: 

• Manage add-on orders and customer change requests and still make time for daily work responsibilities, ie:  service cases, project status updates, closure activities
• Coordinate and manage expectations with customers on add-on project deliverables.
• Diagnose and troubleshoot technical issues, including System setup, network configuration to provide immediate support.
• Ask customers targeted questions to quickly understand the root of the problem
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate solutions
• Properly escalate unresolved issues to appropriate internal teams (e.g. technical support)
• Track the reported issues through to resolution, within agreed time limits.
• Ensure all communications are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their system is fully functional after troubleshooting

• Document technical knowledge in team confluence page

   

   

   

We are seeking a proactive, enthusiastic, and passionate Technical Support Engineer to work as part of a dedicated team to support client customers with their challenges.

Responsibilities

• Provide End-User support, expertise, and technical knowledge to customers 
• Answer queries and resolve issues with software applications, and escalate or close tickets as necessary
• Maintain contact with our customers to keep them up to date on the current status of their open tickets
• Document and log bugs and enhancement requests
• Provide changes to managed products within company processes
• Collaborate and share your know-how, expertise, and experience with our Development, Product, Professional Services, and Customer Success teams to play a key role in the continuous improvement of our products

Required Skills and Experience

• Experience in a customer-facing role, working in a support capacity, as a consultant, or in a web design agency environment where you worked with clients
• Strong written and verbal communication skills in both German and English
• Strong understanding and working knowledge of Java
• General understanding of common data formats such as XML and JSON
• General understanding of other website-related technologies, including web servers/hosting, internet protocols and other standards (e.g. HTML, TLS, DNS, CDN etc.)
• Working knowledge of certificates, both client-side and server-side

• Working knowledge of client-side scripting and stylesheets (e.g. JavaScript, jQuery, CSS)

   

Nice to Have

• Linux, Apache, and Tomcat setup / confihure experience
• General understanding of databases and SQL

We Offer

• Full-time remote position
• Long-term project
• Friendly and professional international team

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Gravira is a fast-growing iGaming product focused on Tier-1 markets, primarily Canada.
We’re looking for a Customer Support Manager to handle player inquiries through live chat and email.
We need someone who does more than just respond to messages — someone who can understand player needs, find solutions, handle challenging situations, and take ownership of cases until they are resolved.

Requirements

• Experience in Customer Support (live chat and email).
• English B2+ — strong written communication skills, accuracy, and the ability to provide clear, natural, and professional responses.
• Ability to manage multiple conversations simultaneously.
• Strong problem-solving skills and attention to detail.
• Ability to handle difficult customers, complaints, and objections.
• Customer-oriented mindset with a focus on ownership and issue resolution.
• Ability to follow guidelines and use templates without relying on mechanical copy-paste responses.
• Experience in iGaming or other customer support-intensive industries — a plus.
• Experience with CRM, HelpDesk, or LiveChat systems — a plus.
• French language skills — a significant advantage.

• Experience working night shifts — a plus.

   

Responsibilities

• Handle incoming player requests via Live Chat and Email.
• Assist players with account-related questions, deposits, withdrawals, bonuses, verification, and technical issues.
• Take full ownership of player cases — monitor their status and maintain communication until resolution.
• Handle complaints, objections, and negative feedback professionally.
• Investigate player issues, coordinate with internal teams, and escalate complex cases when necessary.
• Follow internal guidelines, procedures, and communication templates while adapting responses to individual situations.

• Maintain high standards of communication quality, response times, and customer service.

   

Working conditions

• Work format: Remote.
• Schedule (Kyiv time): 08:00–20:00 / 20:00–08:00.
• Shift format: 2/2, with flexibility to cover additional shifts when needed.
• Product: Established and actively operating iGaming product focused on Tier-1 markets.
• Compensation: Competitive base salary + performance-based bonuses.

• Supportive team environment, training, and opportunities for professional growth.

  
  Who We’re Looking For
  We believe that great customer support is not just about answering questions — it’s about helping players achieve results.
  We value proactivity, accountability, empathy, attention to detail, and the ability to manage customer requests from start to finish.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in iGaming industry.
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
  
   

WHY YOU’LL LOVE IT HERE

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto is a VARA-licensed OTC broker-dealer in Dubai serving individual and institutional clients. We are building our own platform for digital assets and fiat payments, including an OTC desk, web client, and mobile app.

FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.
 

JOB OVERVIEW

We are looking for a Corporate IT HelpDesk Specialist to provide on-site IT support for our Dubai office and its employees.

The key objective of this role is to ensure the reliable operation, security, and maintenance of corporate devices, IT systems, and office infrastructure. You will manage employee devices and access, administer Google Workspace and corporate applications, support employee onboarding and offboarding, and resolve day-to-day IT issues.

This is a full-time, on-site position in Dubai, working closely with the team to maintain a secure and efficient working environment.
 

KEY RESPONSIBILITIES

• Set up, configure, issue, maintain, and troubleshoot corporate laptops and mobile devices.
• Manage corporate devices through Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions within delegated access rights.
• Administer Google Workspace, including user accounts, access permissions, groups, and corporate settings.
• Manage employee IT onboarding and offboarding, including device allocation and retrieval, account provisioning, access changes, and deactivation.
• Administer corporate applications and support employees with access and configuration issues.
• Maintain an up-to-date IT asset inventory, including laptops, mobile devices, peripherals, software licences, and equipment assignments.
• Track software licences, renewals, and device allocations.
• Provide day-to-day technical support to employees, diagnosing and resolving hardware, software, and connectivity issues.
• Maintain and troubleshoot office IT infrastructure, including Wi-Fi, network connectivity, printers, and meeting room equipment.
• Ensure corporate devices are configured in accordance with internal security requirements and IT policies.
• Document IT procedures, common issues, troubleshooting steps, and equipment management processes.
• Coordinate with external IT vendors and service providers when required.
   

QUALIFICATIONS & SKILLS

• At least 3 years of experience in IT support, corporate IT, or a similar technical support role.
• Hands-on experience administering Google Workspace.
• Practical experience supporting macOS, iOS, and Android devices.
• Hands-on experience with Mobile Device Management (MDM) solutions and corporate device management.
• Familiarity with Endpoint Detection and Response (EDR) tools and endpoint security practices.
• Good understanding of networking fundamentals, including Wi-Fi, DNS, DHCP, and VPN.
• Experience managing user accounts, access permissions, software licences, and IT asset inventories.
• Ability to diagnose and resolve hardware, software, device configuration, and connectivity issues independently.
• Strong organizational skills and attention to detail, particularly when managing IT assets and employee access.
• Good documentation skills and the ability to follow established IT and security procedures.
• Fluent English, with the ability to communicate effectively with colleagues and external service providers.
• A proactive, service-oriented approach and the ability to provide timely, reliable support in an office environment.
   

WOULD BE A PLUS

• Experience working in fintech, financial services, cryptocurrency, or another regulated industry.
• Experience supporting IT operations in a security-conscious corporate environment.
• Familiarity with identity and access management (IAM), endpoint security policies, and device compliance controls.
• Experience managing Google Workspace security settings and access policies.
• Familiarity with IT service management tools, ticketing systems, and knowledge bases.
• Russian and English languages proficiency.
   

WORKING CONDITIONS & BENEFITS

1. Location: Dubai, UAE.
2. Working Arrangement: Full-time, on-site at our Dubai office.
3. Working Hours: Monday to Friday, 9:00 AM – 6:00 PM.
4. Compensation: Competitive salary based on experience.
5. Visa: UAE employment visa support.
6. Vacation: 20 working days per year.
7. Sick Leave: 10 days per year.
8. Days Off: 5 days per year.
9. Public Holidays: 8–10 days per year, depending on the applicable holiday calendar.

We’re excited to invite Operations Manager to join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Perfect for someone who is detail-oriented, dependable, and thrives in a fast-paced operational role.

Operations · Excel · Attention to Detail · Communication · Ownership · Shift Work


What you’ll do:

• Coordinate platform resource availability and ensure reliable service operations;
• Ensure smooth operational workflows and maintain incident documentation;
• Maintain constant synchronization with the Operations team, providing necessary Treasury inputs;
• Provide ad-hoc data gathering and assist in Cash Flow management when required.
   

Your expertise:

• Strong ownership, attention to detail, and organizational skills;
• Hardworking with a readiness to assist when needed;
• Ability to learn quickly and adapt to changing environments;
• Excellent written and verbal communication skills;
• Proficiency in Excel;
• Willingness to work rotating shifts: 6.00-14.00, 14.00-22.00, 22.00-6.00;
• Willingness to work in the office (Warsaw).
   

It would be great if you also have:

• Previous experience working with financial systems;
• Familiarity with handling large volumes of data.

Life at Emergine:
Stay Supported

• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

Hiring process:

HR Interview · Technical Interview · Final Interview· Reference check · Job Offer