Jobs Customer/Technical Support

The Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate volunteers from all over the world and we are working with them on a daily basis to improve our products.

Requirements:

● Upper-Intermediate/Advanced level of English

● 1+ year in L2 Technical Support or 1+ year in manual QA

● Familiarity with bug tracking systems and test management tools

● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

As a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

● Experience utilizing log files to debug and analyze issues

● Experience in operating test tools and conducting analysis of test data

● Good understanding of Client-Server architecture

We offer:

● Great international team of professionals (Kyiv/Warsaw, Tel Aviv, New York);

● Compensation package (20 paid vacation days, paid sick leaves);

● Work with cutting edge technologies;

● Medical Insurance;

● English courses with a native speaker, paid tech training and other activities for professional growth;

● Hybrid work mode (∼3 days in the office);

● International business trips;

● Comfortable office (Warsaw)

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts

● Releasing Beta-staged versions to the community

● Identifying important and critical issues to track and report about to internal teams

Let me know please if the position is suitable and interesting for you.

Your key responsibilities will include:

• Handle day-to-day communications with clients. Be the lead point of contact for all requests with focus on providing excellent service.
• Provide best in class service (incl meetings/calls) to build strong and long-term relationships with customers, and promote Xe when possible.
• Ensure the timely and successful delivery of our tech support&solutions according to customer needs.
• Actively monitor Ad Operations activities on a daily basis (programmatic setup, performance tracking, troubleshooting, and optimization).
• Analyse programmatic performance (e.g. traffic sources, auctions, fill rate, CPM trends) and provide clients with data-driven recommendations for revenue and performance improvements.
• Identify, investigate, and resolve operational, technical, or delivery issues efficiently, maintaining client trust and company reputation.
• Work with our technology team by recommending enhancements to ensure the constant improvement of the platform.

• Participate in team meetings/calls, document all learnings, and share knowledge efficiently.

   

Essential skills:

• Strong understanding of the AdTech ecosystem (RTB/VAST/Prebid/DSP/SSP etc)
• Proven ability to analyse performance data and translate insights into practical optimization actions
• English proficiency is a must
• Analytical skills
• Strong communication and negotiation skills with a client-first mindset
• High level of diligence in problem-solving and relationship management
• Proactive attitude and high self-organization

About Us:

• Small team (Kyiv, Dnipro and Vilnius)
• Ukrainian management
• No bureaucracy
• Own AdTech Product

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

Skills we look for:

— At least 6 months experience in Customer Support;

— Upper-intermediate English is a MUST;

— Excellent communication skills;

— High level of personal responsibility;

— Positive attitude :)

Would be a plus:

— Interest in photography;

— Experience working with Photoshop and Lightroom;

— Knowledge in Zendesk;

— Experience in SaaS products

— Previous work during the evening hours

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests mostly in chat + emails;

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones.

Work schedule in 2 shifts:

— Morning 7:00-16:00

— Evening 15:00-00:00

What we offer:

For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

— An educational allowance to ensure that your skills stay sharp;

— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

— Medical insurance;

— Twenty-one days of paid sick leave per year;

— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

— Twenty-one days of paid vacation per year;

— Fun times at our frequent team-building activities.

Please note that the vacancy is only for candidates ready for offline format of work in Uzhhorod.

Build the most meaningful apps on the latest web technologies!

ABOUT ELEMENTICA

Welcome to Elementica! We are excited to see you on our profile. Elementica is a leading global software development company – expert in delivering web development, mobile application development and IT consulting services of any complexity to clients worldwide.

www.elementica.io

JOB POSITION

We are looking for a talented Project Manager to work on a full time basis from office in Uzhhorod (city centre) to strengthen our project management team and take the company business processes to the next level. As a Project Manager you will be coordinating the key processes in the company — managing and supporting corporate and individual clients, as well as driving new customers, and most important — ensuring the development team delivers high quality and fully functional products.

You are a go-to person for everything associated with project management and timelines, including day-to-day communication with clients and developers, ensuring the development team has sufficient workload and the workflow is clear. You should be a great communicator and team player with problem-solving and business-oriented aptitude.

RESPONSIBILITIES AND DUTIES

- Coordinate and communicate clients and developers for the flawless fulfillment of tasks and projects

- Managing tasks/tickets in task management systems, translate technical documentation, project/budget estimations

- Help onboarding developers onto new projects and help them clearly understand the tasks and workflow

- Indicate any possible issues with technical performance of the developers to the company management

- Suggest on the optimization of business processes and flows in the company and team management

- Coordinate days off/sick leaves/vacations with clients and company management

We are looking for these skills/experience:

- Advanced English(C1+)

- Proven experience in working as a project manager in IT sector

- Basic awareness of the web development technical background

- Excellent client-facing and internal communication skills

- Solid organizational and analytical skills including attention to detail and multi-tasking skills

- Strong attention to deadlines and budgetary guidelines

- Knowledge of task management systems and messengers

- Hands-on experience in working with Microsoft Office

- Learning ability

What we offer:

• The opportunity to drive the development of cutting-edge software products
• A positive, highly skilled, young team with a focus on quality
• Hybrid working possibility / Home-office friendly / Flexible working hours
• A lot of room for your own ideas. We always highly encourage you to work on them together with the team.
• Outstanding compensation based on experience and 20 days vacation
• Sponsored training opportunities with Udemy

If you feel like you meet the requirements and have the appropriate skills and qualifications, please apply immediately with your Cover Letter. We look forward to hearing back from you soon!

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

KYC Support Manager, are you here?

AMLBot is an international company providing AML, KYC, and KYT compliance solutions for the crypto industry. We develop tools that help crypto businesses assess risk, investigate suspicious activity, and protect users and assets across CeFi and DeFi ecosystems.

Our solutions are used by thousands of crypto companies worldwide, including exchanges, OTC desks, and Web3 projects, serving hundreds of thousands of users globally.

We offer:

- 100% remote work and flexible schedule;

- Fixed payment up to $1000 + % of sales. Payments in USDT;

- Professional growth within the company. Upcoming - Head of Support Team;

- Friendly team that is always supportive.

What we want in return:

- Mandatory knowledge of crypto and experience in similar positions in this industry at least 1 year;

- Mandatory experience with KYC;

- Experience and knowledge in AML/KYC сompliance systems;

- Knowledge of English (upper intermediate for both verbal & written);

- Excellent negotiation skills to build relationships;

- Responsibility (for the result, deadlines, quality of promises) and discipline;

- CV with your photo and links to your social media (e.g. LinkedIn).

What we will do:

- Advise clients and sell the company's services via chat;

- Promptly process orders in the administrative system;

- Develop and improve customer relationships;

- Handle AML / KYC requests from customers;

- Participate in the life of the company.

If you've considered this position and are sure you want to develop with us, send us your CV.

If you do not hear from us within 5 business days, it likely means that we have decided to move forward with other candidates whose profiles more closely match our current requirements.

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

Hi!
We’re excited to introduce you to Softsich! We're a young, fast-growing company making our way in the iGaming market. You have a great opportunity to join us as a VIP Account Manager and grow to new heights together!
 

Key Responsibilities:

• Build trust-based, long-term, and strong relationships with product users through communication across various channels (email / messengers / calls), regularly collecting feedback and identifying client needs.
• Encourage clients to stay active and engage with additional services and promotional tools offered by the product and VIP service.
• Increase customer loyalty and service quality through a personalized communication approach.
• Handle objections with the goal of retaining clients.
• Work with automated reports to better understand VIP customer behavior patterns and use this data to provide top-tier service.
• Follow planned KPIs to improve personal performance.
   

Our Ideal Candidate Has:

• 1+ years of experience in Retention / Account Management or customer service (experience with VIP clients is a plus).
• Fluent English (German is a plus).
• Proactive attitude, strong listening skills, and the ability to understand both client and team needs.
• Experience working with clients from Europe, Canada, and Australia.
• Background in iGaming, financial services, or phone-based sales.
   

Why Join Us:

• Competitive salary with growth opportunities.
• An incredibly friendly team where everyone is open to sharing, helping, and supporting.
• 24 vacation days, holiday greetings, team-building events, and educational initiatives.
• No resources, partnerships, or energy tied to the aggressor state.
• Direct influence on overall company results.
   

Send us your CV now to learn more!

About Us:
We are Sembly AI, a cutting-edge AI SaaS startup revolutionizing how businesses get things done with our AI Teammate technology. Our platform automatically generates smart meeting notes, detects action items, decisions, and more — helping teams collaborate better and achieve more while attending fewer meetings. Founded in NYC, with a global team across 10+ countries, we bring a Silicon Valley culture to everything we do — fast, innovative, and human-first.

Your Role:
As a Customer Support Representative, you'll be the first line of communication for our users, providing friendly, timely, and solution-oriented support. You'll help customers understand and use our AI-powered platform, resolve issues, and guide them through onboarding and best practices. You’ll collaborate across teams to make the user experience seamless, informative, and delightful — especially during non-standard hours.

Whether you're a student or someone who enjoys evening work hours, this is a great opportunity to grow your skills in a fast-paced tech environment.
 

Key Responsibilities:

✅ Customer Support & Engagement

• Respond to customer inquiries via email and chat in a professional and friendly manner
• Host onboarding sessions via Google Meet or similar platforms
• Help customers navigate the platform and resolve technical or usage issues
• Explain complex technical topics in clear, simple terms
• Ensure high satisfaction and retention through effective problem solving
   

✅ Cross-Functional Collaboration

• Escalate technical issues and bugs to relevant teams, while keeping users informed
• Share customer feedback with the Product team to influence roadmap improvements
• Participate in QA testing to help ensure product quality
• Contribute to knowledge base articles, tutorials, and internal documentation
   

✅ Operational Excellence

• Track and manage support tickets and ensure timely resolution
• Monitor recurring issues to identify patterns and propose improvements
• Continuously learn about platform updates, new features, and best practices
   

Your Superpowers/Qaulifications:

✔ Fluent in English (written and verbal)
✔ 1+ year of experience in customer service, technical support, or similar role
✔ Strong communication and interpersonal skills
✔ Comfortable working evening/night shifts (6 PM – 2 AM Kyiv time)
✔ Tech-savvy and quick to learn new platforms
✔ Responsible, detail-oriented, and self-motivated
✔ Able to multitask in a dynamic, fast-moving environment
✔ Friendly, empathetic, and passionate about helping people

Bonus Points For:

✨ Experience with tools like Zendesk, Notion, Slack
✨ Familiarity with SaaS, AI, or tech industry
✨ QA knowledge or experience (or coursework)
✨ Content creation skills (e.g., articles, tutorials, videos) 

What We Offer:

🌟 Competitive salary and benefits
🌟 Fully remote or hybrid flexibility
🌟 Work with an international team of high performers
🌟 Opportunity to grow in a fast-scaling AI SaaS company
🌟 Innovative, collaborative, and respectful work environment
🌟 No time-tracking software
 
How to Apply:

📩 Please submit your CV along with any relevant experience or links to work samples. We’re excited to meet you!

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!
 

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.