Jobs Customer/Technical Support

We are growing our Customer Success team and looking for a motivated Customer Success Specialist to support our customers and help them get the most value from our SaaS product. This is a remote position, and your schedule should overlap with U.S. working hours (16:00 to 00:00 Kyiv time).

What You Will Do

• Support customers via email, chat, and video calls. Help them solve issues and understand how to use the product.
• Onboard new clients: assist with account setup and basic training.
• Train users: run screen-sharing sessions and create simple help articles or FAQs.
• Build relationships: stay in touch with customers, understand their needs, and share feedback with the team.
• Monitor usage: identify customers who need help or are not active, and reach out with guidance.
• Work with the team: collaborate with Support, Product, and Sales when needed.
• Update CRM records and help prepare basic reports.

Requirements

• Upper-Intermediate English (B2+) — this is the main requirement! Comfortable speaking and writing every day.
• Organized, responsible, and able to work independently in a remote environment.
• Entry-level friendly — previous Customer Success experience is not required.
• Strong communication skills, empathy, and a customer-first mindset.
• Comfortable learning new software and using CRM or support tools.
• Ability to work partially during U.S. business hours.

We Offer

• Fully remote work from anywhere in Ukraine.
• Training and mentorship — we will teach you Customer Success best practices.
• Career growth in an international SaaS team.
• A supportive environment where your work impacts customer satisfaction and product improvement.

If you have great English, enjoy helping people, and want to grow your career in Customer Success, we’d love to hear from you!

Join ModsquadGroup as a Moderation Specialist!

Are you detail-oriented, tech-savvy, and passionate about maintaining a safe and positive online environment? ModsquadGroup is looking for a Moderation Specialist to review and monitor content, ensuring it adheres to community guidelines. If you’re looking for a dynamic role where you can make a real impact, this opportunity is for you!

What You’ll Do:

• Review photo and video content to ensure compliance with platform policies and guidelines
• Identify and remove inappropriate, harmful, or rule-breaking content (which may include graphic, explicit, violent, or political material)
• Maintain a high level of accuracy and consistency while moderating content
• Stay updated on evolving policies through ongoing training and refresher sessions
• Provide feedback and suggestions to improve moderation processes and efficiency

What We’re Looking For:

• Tech-savvy — you learn new tools and applications quickly
• Self-motivated & independent — you can manage tasks with little supervision
• Detail-oriented — you can spot subtle issues that may violate policies
• Resilient & adaptable — you handle challenging content and feedback professionally
• Strong communication skills — you collaborate effectively with both internal teams and external users
• Reliable high-speed internet & computer — you can work efficiently with multiple tabs and programs open

Nice to Have:

• Previous photo and/or video moderation experience
• English proficiency at an Intermediate level or higher

What We Offer:

• Flexible schedule — 8-hour shifts, including approximately 2 night shifts per week
• Competitive salary
• Growth opportunities within the company

The Hiring Process:

• CV Review
• Short Phone Screen (up to 10 min)
• Interview with the Hiring Team
• Job Offer!

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

Your profile:

You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of Polish, both verbally and in writing.
 

Areas of responsibility:

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
• Interact with other departments and escalate customer feedback further
• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at upper-intermediate level in English, and Polish C1
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking, and empathetic skills

To succeed in your role, you should possess the following skills:

• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at an Upper-intermediate level in English, and fluent Polish
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking, and empathetic skills

Being part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits include. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves, etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

Areas of responsibility:

• Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
• General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
• Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

To succeed in your role, you should possess the following skills and competencies:

•  Relevant IT education and/or relevant experience in a support function
• Knowledge of 3Shape support organization and tools
• Advanced Microsoft Windows knowledge
• General networking knowledge incl. understanding the concepts of client-server installations
• Database (MSSQL or other) administration knowledge
• Customer-oriented approach
• Great analytical abilities and attention to detail, but keeping the big picture in mind
• Ability to work independently, with the desire to share knowledge with colleagues
• Good communicator, asking the right questions and listening also to what is not being said
• Intercultural competences
• Fluency in English, both verbally and in writing

Being part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

About the Role

We are looking for an experienced Ruby engineer to join our team as a Tier 3 technical escalation specialist in a payments infrastructure environment.

This is not a feature-development role.
You will focus on investigating complex production issues, debugging integrations, and providing clear technical explanations to internal teams and customers.

This role is ideal for engineers who enjoy deep problem-solving and working with real-world SaaS systems.

Responsibilities

• Investigate and troubleshoot complex production issues in Ruby-based systems
• Analyze and clearly distinguish between:
  • Product bugs
  • Expected system behavior
  • Customer configuration or integration issues
• Debug API integrations and payment gateway workflows
• Reproduce issues using Postman, logs, and monitoring tools
• Act as Tier 3 technical escalation for support teams
• Provide clear, structured written explanations
• Document cases and contribute to internal knowledge base
• Collaborate with Core Engineering on fixes and improvements
• Participate in technical reviews and RFC discussions
• Work primarily through written communication
• Use AI tools to improve clarity and efficiency

Requirements

• Strong commercial experience with Ruby
• Solid experience debugging production systems
• Deep understanding of REST APIs
• Experience with payment gateway integrations
• Advanced Postman skills
• Fullstack troubleshooting skills (basic to medium across multiple languages)
• Ability to emulate customer-side implementations (iFrame, HTML, JavaScript)
• Experience tracing interactions across distributed services
• Strong analytical mindset
• Comfortable working in ambiguous environments
• Excellent written English
• Comfortable with text-based communication
• Willingness to use AI tools in daily work

Nice to Have

• Experience in fintech or payments
• SaaS platform background
• Experience in support engineering or escalation roles
• Knowledge of monitoring and observability tools

Why This Role Is Valuable

You will gain deep insight into how real SaaS and payment systems work in production, including customer integrations, edge cases, and system behavior at scale.

This experience is especially valuable for engineers interested in building their own products in the future.

We’re looking for a Senior Build Operations Engineer to own and maintain the Windows App SDK build infrastructure across multiple repositories.

Tech Stack: Azure DevOps (AzDO Pipelines), YAML, PowerShell, CI/CD, 

Responsibilities:

• Maintain daily build health across multiple component repositories and aggregation pipelines
• Triage and resolve build failures, flaky tests, and infrastructure issues within defined SLAs
• Optimize pipeline performance, reliability, and developer inner-loop efficiency
• Coordinate multi-repo versioning, release orchestration, and publishing
• Implement monitoring, alerting, and operational dashboards for build health
• Maintain operational runbooks and provide CI/CD and release support to developers
• Create and manage work items to track operational improvements and release readiness.

Qualifications:

• 3+ years of experience working with CI/CD systems (Azure Pipelines, GitHub Actions)
• Strong experience authoring and troubleshooting YAML pipelines
• Hands-on experience with Azure DevOps (Repos, Pipelines, Artifacts)
• Proficiency in PowerShell for build automation
• Experience debugging build and release failures
• Experience with NuGet package authoring and publishing
• Familiarity with C++ and C# build toolchains
• Experience with MSIX packaging and code signing
• Experience implementing build telemetry and monitoring.

Working conditions and benefits:

• Paid vacation and sick leave.
• Official state holidays.
• Professional growth while attending challenging projects and the possibility to switch your role, master new technologies and skills with company support.
• Flexible working schedule: 8 hours per day, 40 hours per week.
• Personal Career Development Plan (CDP).
• Paid external training, conferences, and professional certification that meets the company’s business goals.

Onicore is a product development company operating in the crypto and fintech sector. We are seeking a Head of Support to lead customer support operations and manage complex user cases for our client, the e-Residency platform.
 

What you’ll do:

• Create and implement support processes and internal documentation.
• Set up and optimize support tools.
• Build and manage the support team.
• Handle advanced user cases and escalations.
• Support users with onboarding, access, transactions, and account issues.
• Work closely with product and engineering to resolve complex problems.
• Identify recurring issues and suggest product or process improvements.
• Define and track support KPIs, including response times, resolution rates, and customer satisfaction.
   

What we’re looking for:

• 5+ years in customer support or customer operations, at least 2 years in a Lead/Head role.
• Experience in crypto, fintech, banking, or SaaS products.
• Understanding of wallets, transactions, or financial flows.
• Strong communication skills.
• Proven experience in fostering a user-first culture approach.
• Fluent English.
   

What’s in it for you:

• Remote-first team.
• Full autonomy to shape and lead the support department.
• Professional development opportunities.
• Fair and competitive salary with opportunities for growth.

We invite a Junior Customer Support Specialist to join our team. Previous experience in customer support is an advantage, but not required. This position is well-suited for candidates who are completing their studies or taking their first steps in their career. We will provide full guidance on the tools, communication standards, and workflows you’ll be working with.

Responsibilities

• Efficiently respond and communicate with clients to understand and service their needs
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed

• Commit to meeting quality standards in processing customer adjustment

   

Requirements

• Proficiency speaking and writing in English
• Computer literacy
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality

• Stable internet connection

   

We offer

• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

About the Role

We are looking for an experienced Ruby engineer to join our team as a Tier 3 technical escalation specialist in a payments infrastructure environment.

This is not a feature-development role.
You will focus on investigating complex production issues, debugging integrations, and providing clear technical explanations to internal teams and customers.

This role is ideal for engineers who enjoy deep problem-solving and working with real-world SaaS systems.

Responsibilities

• Investigate and troubleshoot complex production issues in Ruby-based systems
• Analyze and clearly distinguish between:
  • Product bugs
  • Expected system behavior
  • Customer configuration or integration issues
• Debug API integrations and payment gateway workflows
• Reproduce issues using Postman, logs, and monitoring tools
• Act as Tier 3 technical escalation for support teams
• Provide clear, structured written explanations
• Document cases and contribute to internal knowledge base
• Collaborate with Core Engineering on fixes and improvements
• Participate in technical reviews and RFC discussions
• Work primarily through written communication
• Use AI tools to improve clarity and efficiency

Requirements

• Strong commercial experience with Ruby
• Solid experience debugging production systems
• Deep understanding of REST APIs
• Experience with payment gateway integrations
• Advanced Postman skills
• Fullstack troubleshooting skills (basic to medium across multiple languages)
• Ability to emulate customer-side implementations (iFrame, HTML, JavaScript)
• Experience tracing interactions across distributed services
• Strong analytical mindset
• Comfortable working in ambiguous environments
• Excellent written English
• Comfortable with text-based communication
• Willingness to use AI tools in daily work

Nice to Have

• Experience in fintech or payments
• SaaS platform background
• Experience in support engineering or escalation roles
• Knowledge of monitoring and observability tools

Why This Role Is Valuable

You will gain deep insight into how real SaaS and payment systems work in production, including customer integrations, edge cases, and system behavior at scale.

This experience is especially valuable for engineers interested in building their own products in the future.

Responsibilities:

-  Booking loads, Coordinate and schedule truck drivers to ensure timely delivery of goods

- Communicate with drivers, customers, and other team members to ensure smooth operations

- Monitor and track shipments to ensure on-time delivery

- Resolve any issues or delays in transportation

- Maintain accurate records of driver activities and shipments

Requirements:

- Previous experience in truck dispatching or transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

We offer:

- Innovative work environment.

- Day shift 3:00 PM to 11:00 PM.

- Bi-weekly English classes to enhance your skills.

- A clearly defined career path.

- Paid sick leave.

- Salary based on your experience and performance, % from gross and profit, no limits.

- Comfortable office near Kyiv center.

Benefits:

- Competitive salary.

- Shape a brand-new force in logistics.

- Innovative culture with a positive environment.

- Impactful role in shaping company success.

- 15 paid vacation days to recharge and explore.

About the Role
We are looking for a strong Ruby Engineer to join our team in a Tier 3 (L3) escalation capacity within a payments infrastructure environment.
This is not a feature-development role. Instead, you will act as a technical escalation layer between Customer Support and Core Engineering teams, investigating complex production issues, debugging integrations, and ensuring accurate technical communication with stakeholders.
This role is ideal for engineers who enjoy deep problem-solving, production debugging, and working closely with real-world SaaS users.

Core Responsibilities
• Investigate and troubleshoot complex production issues across Ruby-based systems.
• Analyze and clearly distinguish between:
Product bugs
Expected system behavior
Customer integration or configuration issues
• Debug API integrations and payment gateway interactions.
• Reproduce and analyze issues using tools such as Postman, internal logs, and monitoring systems.
• Act as the Tier 3 technical escalation layer for customer-facing support teams.
• Provide structured, well-written technical explanations for Support and customers.
• Document findings and contribute to the internal knowledge base.
• Collaborate with Core Engineering when product changes or fixes are required.
• Participate in technical reviews and RFC discussions when needed.
• Communicate primarily in written format; leverage AI tools to enhance clarity and efficiency.

Required Skills & Experience

• Strong production experience with Ruby.
• Deep experience debugging API-driven and distributed systems.
• Strong understanding of REST APIs and payment gateway integrations.
• Advanced Postman proficiency.
• Working knowledge of fullstack troubleshooting (low-to-medium proficiency across multiple languages).
• Ability to emulate customer-side implementations (iFrame + HTML/JS).
• Experience tracing system interactions across services (e.g., gateway → core → orchestration layer).
• Strong analytical mindset and comfort operating in ambiguous environments.
• Excellent written English communication skills.
• Comfortable working primarily in text-based communication.
• Willingness to leverage AI tools to improve clarity and efficiency.

Nice to Have

• Experience in fintech or payments infrastructure.
• Familiarity with SaaS platforms and customer-facing systems.
• Experience working in escalation, support engineering, or reliability roles.
• Understanding of system monitoring and observability practices.

Why This Role Is Unique
This position provides real-world exposure to how SaaS products behave in production and how end users interact with them. It is especially valuable for engineers interested in building their own SaaS or product in the future, as you’ll gain deep insight into customer integrations, edge cases, and real production environments.

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!