Jobs

331
  • · 35 views · 5 applications · 2d

    Сustomer Support Associate for night shifts

    Full Remote · Ukraine · Product · 1 year of experience · Upper-Intermediate
    Requirements: — Must have a Bachelor’s degree from a recognized university; — Excellent verbal and written English skills; — Excellent interpersonal skills – can converse with irate/upset users or callers; — Prefer customer service background; — Be ready...

    Requirements:

    — Must have a Bachelor’s degree from a recognized university;

    — Excellent verbal and written English skills;

    — Excellent interpersonal skills – can converse with irate/upset users or callers;

    — Prefer customer service background;

    — Be ready to work from 00:00 to 8 am;

    — Prefer some healthcare knowledge, but not absolutely required.

     

    Responsibilities:

    — Respond to customer queries in a timely and accurate way, via phone, email or chat;

    — Identify customer needs and help customers use specific features;

    — Gather customers’ feedback and Assist in training junior Customer Support Representatives;

    — Monitor customer complaints and reach out to provide assistance;

    — Share feature requests and effective workarounds with team members;

    — Inform customers about new features and functionalities.

     

    Benefits:

    a healthPrecision Team is a group of talented, progressive and passionate people with diverse interests and backgrounds. Our team shares a common vision and promotes a culture of openness and forward-thinking.

    We provide benefits and perks to keep our employees happy, help boost creativity and productivity and also make the work atmosphere more inviting and really worth being a part of.

    More
  • · 105 views · 11 applications · 8d

    Technical Support Engineer (L2) to $600

    Countries of Europe or Ukraine · Intermediate
    We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical...

    We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

     

    Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

     

    Duties:

    - Providing 1–3 level technical support services

    - Monitoring of Infrastructure and Integrations to other systems

    - Incident and escalation reporting

    - Reporting status and progress according to the project and company demands

    - Creating and updating support and maintenance-related documentation

     

    Mandatory skills:

    -Experience with Linux

    -Intermediate English level (writing)

    -Understanding of networking principles and protocols

    -Ability to accumulate information and make conclusions

     

    Bonus points for:

    - Git experience

    - Grafana and Prometheus experience

    - System administration experience

    - Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

    - Understanding of containers

    - Understanding of CI/CD and Infrastructure as Code principles

     

    We offer:

    -Remote-first working model (with office in Kremenchuck available)

    -Accounting support

    -Tax compensation

    -Paid sick leaves and vacations

    -Flexible working schedule

    -English classes

    -Health insurance

    -Sports compensation

    -Educational budget

    -Great corporate events

    More
  • · 33 views · 11 applications · 8d

    Fintech Support Manager

    Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · Intermediate
    PayAdmit is looking for a Fintech Support Manager to join our team! Essential professional and personal skills: - Working experience at the same position in Fintech 1+ years; - Processing of incoming requests in the mode of chats and mail (b2c/b2b); -...

    PayAdmit is looking for a Fintech Support Manager to join our team!

     

    Essential professional and personal skills:

     

    - Working experience at the same position in Fintech 1+ years;

    - Processing of incoming requests in the mode of chats and mail (b2c/b2b);

    - Monitoring the work of key clients and internal services;

    - Strong knowledge of fiat/crypto transaction flow

    - Experience in JIRA and Confluence service would be a plus;

    - High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

    - English at least Intermediate.

     

    Responsibilities:

     

    - Handling B2C/B2B requests from partners/clients.

    - Solving issues with customers’ exchanges.

    - Reserve rebalancing.

    - Transactional monitoring in the back office.

    - Rate adjustment under the control of financial manager/team lead.

    - Working with negative reviews on exchange monitoring websites.

     

    Working conditions:

     

    - Work schedule 10:00 - 19:00 

    - Remote work;

    - We provide all the necessary tools for your successful and comfortable work;

    - Learning English at the expense of the company;

    - Regular team building at the expense of the company;

    - Ability to switch between projects and try yourself in different roles.

    More
  • · 53 views · 18 applications · 2d

    Customer Support Specialist

    Countries of Europe or Ukraine · Product · 1 year of experience · Upper-Intermediate Ukrainian Product 🇺🇦
    Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist. Join us on our mission to make photo editing...

    Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
    Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

     

    Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

     

    Skills we look for:

    — At least 6 months experience in Customer Support;

    — Upper-intermediate English is a MUST;

    — Excellent communication skills;

    — High level of personal responsibility;

    — Positive attitude :)

     

    Would be a plus:

    — Interest in photography;

    — Experience working with Photoshop and Lightroom;

    — Knowledge in Zendesk;

    — Experience in SaaS products

    — Previous work during the evening hours

     

    Your daily tasks will be:

    — Handle and resolve all customers’ complaints and requests mostly in chat + emails;

    — Answer technical and billing questions;

    — Analyse and assess customers’ needs;

    — Deliver information about benefits of the products to turn potential customers into paid ones.

     

    Work schedule in 2 shifts:

    — Morning 7:00-16:00

    — Evening 15:00-00:00

     

    What we offer:

    For personal growth:

    — A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

    — An educational allowance to ensure that your skills stay sharp;

    — English and German classes to strengthen your capabilities and widen your knowledge.

     

    For comfort:

    — A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

    — The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

     

    For health:

    — Medical insurance;

    — Twenty-one days of paid sick leave per year;

    — Healthy fruit snacks full of vitamins to keep you energized.

     

    For leisure:

    — Twenty-one days of paid vacation per year;

    — Fun times at our frequent team-building activities.

    More
  • · 119 views · 9 applications · 13d

    Polish-Russian-English-Speaking Customer Service Representative to $1000

    Full Remote · Worldwide · Product · 1 year of experience · Advanced/Fluent
    We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive...

    We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

     

    COMPANY CULTURE

     

    Perfection is our lifestyle

    Integrity is in our DNA

    We are ambitious and dedicated to achieving goals

    We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.

     

    Job Description

     

    Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.

     

    Daily activities include:

     

    Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs

    Process orders and payments in the CRM system

    Comply with company's rules

    Troubleshoot basic technical issues with Set-Top-Boxes and networks

    Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

    Qualifications

     

    Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

     

    Required skills and experience:

     

    Must be fluent in Polish, Russian and English

    Be natural caretaker

    Be practical, compassionate, caring, and motivated to help others

    Great communication, listening skills, and positive attitude

    Knowledge of the computers, networks, and CRM software

    A University degree is recommended but is not necessary

    It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

    Additional information

     

    Benefits that are awaiting you if you join us:

     

    Work from absolutely ANYWHERE in the world with an internet connection

    Flexible compensation with base and performance bonuses

    Opportunities to develop professionally

    Schedule from 9:00 and 12:00 New York Time

    A friendly, professional, highly motivated, and productive team that wants to develop professionally

    Creative Environment where You will never be bored!

    Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!

    More
  • · 29 views · 1 application · 3d

    IT Support Specialist

    Office Work · Ukraine (Kyiv) · 1 year of experience · Upper-Intermediate
    Description/responsibilities: Technical Support (Hardware & Software):Diagnose and troubleshoot basic hardware issues on laptops, monitors, printers, and other office devices. Identify root causes of software or application issues and suggest practical...

    Description/responsibilities:

    1. Technical Support (Hardware & Software):
      1. Diagnose and troubleshoot basic hardware issues on laptops, monitors, printers, and other office devices.
      2. Identify root causes of software or application issues and suggest practical solutions or workarounds.
      3. Decide whether a device needs repair, replacement, or a simple configuration fix;
    2. Procurement Research & Communication:
      1. Conduct global searches online for laptops, printers, and other IT equipment.
      2. Communicate with suppliers across different countries to gather technical details, availability, and pricing.
      3. Ask targeted and intelligent questions to clarify equipment compatibility and warranty options.
    3. Internal Employee Support:
      1. Act as the first line of support for internal staff facing technical difficulties.
      2. Provide clear, friendly, and solution-oriented responses (in-person or via chat).
      3. Ensure all issues are logged, tracked, and followed up until resolution.

     

    Requirements:

    Technical must experience:

     

    - At least 1+ years of experience in the relevant field (System administrator, Technical Support, etc)

    - Solid understanding of hardware: ability to judge whether equipment needs repair or replacement.

    - Good software troubleshooting skills: ability to analyze and respond to application issues logically.

    - Confidence using search engines, marketplaces, and international platforms for equipment discovery.

    - Being a pro-active, tech-savvy, positive-minded team-player.

    - Self-organized, logical thinker, and fast learner.

     

    Soft must experience:

     

    - Upper-Intermediate English or higher.

    - Good communication ability, both written and verbal.

    - Good analytical and problem-solving skills.

    - Good organizational, and documentation skills

    - Independent problem-solving and adaptability.

    - Ability to manage multiple tasks.

    - Attention to detail and proactive learning.

    - Taking ownership of what you do.

    - Open-minded.

    More
  • · 62 views · 4 applications · 7d

    Support Engineer

    Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · Advanced/Fluent
    As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems...

    As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems (application, OS, network, databases, security, etc.), identifying root causes, and finding the best solution or workaround.

     

    You will also be escalating issues and submitting enhancement requests on behalf of customers to our product team and developers, serving as the gateway between the customer base and internal teams. This requires being able to see the forest between the trees. This also requires being able to understand and translate technical jargon to business users and relay real-world expectations and problems back to the development team. You are the point of interaction between customer and company, and the insight you glean from this relationship will be invaluable in ensuring customer and company success.

     

    Responsibilities:

     

    - Be a superhero and save the day!

    - Provide front-line support to customers

    - Provide end-user training (in-person and remote)

    - Serve as the liaison between customers and internal teams (prod, dev, qa, etc.)

    - Work with Solution Architects and Sales Engineers out in the field

    - Serve as the de-facto System Administrator for our hosted customers

    - Make on-site visits for critical support/solution work when necessary (very rare)

    - Be ready for early morning/ late night troubleshooting calls

    - Be ready to monitor the mailbox at the weekends (1-2 shifts per month)

     

    Skills Required:

     

    - Ability to communicate clearly in English, verbally and written

    - Prior technical support or customer-facing experience of 2+ years (L2+)

    - Linux familiarity (RHEL, CentOS, Debian, etc.)

    - Strong troubleshooting skills (scanning logs, navigating the app in Linux/Windows)

    - Analytical vision (finding discrepancies between the source and fetched into the web app content)

    - Ability to concisely describe issues and the solutions for those issues

    - Knack for breaking down technical jargon into layman's terms

    - Prior experience with SQL (MySQL, SQL Server, etc.)

    - Ability to work under pressure

    - Multi-tasking experience

    - Strong time management skills (ability to juggle many ongoing items)

    - A team player but also able to work independently with self-direction

    - An appetite for learning and professional growth

     

    Nice-to-haves:

     

    - AWS and Azure experience

    - Windows Server experience

    - Docker and container orchestration experience

    - Command line experience (bash, Powershell, etc.)

    - Familiarity with HTML, PHP, Python

    - Familiarity with BI Tools like Tableau, Qlik, Power BI, etc.

    - Comfortable speaking in front of large groups

     

    Opportunities at Metric Insights:

     

    - Learn and become knowledgeable in a wide-ranging number of technologies

    - Acquire new skills across many facets of the business

    - Join a small crack team still in the seed stages of growing a technology company

    - Ability to put your stamp on things (your input matters)

    - Grow with the company and shape your career

     

    We offer:

     

    - Medical Insurance;

    - Sports expenses compensation;

    - English courses;

    - Fully remote;

    - 20 vacation working days, 10 sick leaves;

    More
  • · 115 views · 19 applications · 2d

    Junior AML Officer

    Full Remote · Ukraine · 1 year of experience · Upper-Intermediate
    Job Responsibilities Processing deposits, withdrawals and refunds based on the established policies and procedures Ensuring compliance with the company’s anti-money laundering procedures Assisting internally all departments with any issues to client...

    Job Responsibilities

    • Processing deposits, withdrawals and refunds based on the established policies and procedures
    • Ensuring compliance with the company’s anti-money laundering procedures
    • Assisting internally all departments with any issues to client funds
    • Performing other ad hoc tasks as requested
    • Record keeping of executed transactions
    • Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
    • Reconciliation between bank accounts and PSP to CRM
    • Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)


    Job Requirements            

    • Demonstrated work experience in a similar role
    • Advanced Excel skills (dynamic tables, pivot tables and macros)
    • Excellent verbal and written communication skills in English
    • Efficient and strong detail oriented
    • Computer and numerically literate
    • Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
    • Exceptional time-management and organizational skills
    • Ability to work both independently and as a part of a team


    What we offer:

    Payment will be on crypto currency wallet.

    Shifts - Monday - Friday: 
    7am - 4pm
    9am - 6pm
    3pm - 12am

    Vacation - unpaid

    Location: Ukraine

    Equipment: Yes

    More
  • · 16 views · 0 applications · 16d

    Middle/Senior technical support engineer

    Office Work · Slovakia · Product · 3 years of experience · Intermediate
    We are looking for a technical support engineer in Bratislava. Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer,...

    We are looking for a technical support engineer in Bratislava.

     

    Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.


    Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

    Requirements:
    – your English is sufficient for e-mail correspondence;
    – you are attentive to details, able to search and analyze information;
    ​– you have a deep understanding of how the Internet and networks work;
    ​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
    ​– knowledge of working in the Linux terminal.​

    We will welcome you to our team if you want to learn:
    – system administration of servers from anywhere in the world;
    – diagnose hardware, software and network server issues;
    – work with hardware monitoring;
    – work with cloud technologies.


    We offer:
    – work in a team of professionals at international level;
    – comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
    – individual vocational training plan for 12+ months;
    – opportunity to practice and improve your English;
    – сompetitive salary and all necessary equipment;
    – remote work from Bratislava with the possibility to use our co-working space;
    – support of legalization in Slovakia if needed.

     

    More
  • · 135 views · 28 applications · 19d

    Payment Operation Manager

    Full Remote · Worldwide · Product · 2 years of experience · Intermediate
    We are a global product company operating in the iGaming sector, with a strong presence across the world. To further our growth and uphold our standards of excellence, we are thrilled to offer an exciting opportunity for a driven and experienced Payment...

    We are a global product company operating in the iGaming sector, with a strong presence across the world. To further our growth and uphold our standards of excellence, we are thrilled to offer an exciting opportunity for a driven and experienced Payment Operation Manager to join our dynamic team.

     

    Mission:

    The Payments Manager is responsible for establishing and maintaining relationships with payment service providers, monitoring transaction performance, and resolving any issues that may arise. The Payments Manager is instrumental in maintaining a reliable and efficient payment system that supports the overall business objectives.

     

    Key Responsibilities:

    - Perform daily, weekly, and monthly monitoring of billing Key Performance Indicators (KPIs), such as payment approval rate, conversion rate, canceled transactions, timeouts, etc;

    - Analyze data to identify anomalies, errors, or deviations affecting the system and proactively troubleshoot issues;

    - Provide efficient payment routing and flow management to maximize efficiency and processing speed;

    - Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;

    - Collaborate with other departments across the company, including product development and technical support;

    - Systematically prepare reports to monitor key payment indicators;

    - Cooperate with payment system providers in the integration process and provide support in case of issues;

    - Maintaining a database of payment decisions and their terms of cooperation.

     

    Key skills:

    - 2 years of experience in the billing/payment industry;

    - Understanding of online payment fundamentals, methods, and technical integrations;

    - Proficiency in processing financial/transactional information;

    - Ability to work effectively with billing systems and monitoring tools;

    - Excellent communication skills with payment providers and merchants;

    - Advanced Excel and MS Office skills;

    - Upper-intermediate level of English proficiency;

    - Initiative and proactive approach;

    - High level of independence and ability to take responsibility.

     

    Benefits:

    Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

    Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

    Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

    Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

    Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

    Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

    English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

    Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

     

    Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

    More
  • · 140 views · 9 applications · 20d

    Technical Support Engineer

    Full Remote · Ukraine · Product · 2 years of experience · Intermediate
    Hi there! Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience...

    Hi there!

    Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

    Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
    Required skills:

    — Intermediate English (B1)

    — Familiarity with Linux/UNIX command-line tools/environment

    — Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

    — Experience with MySQL or other SQL database

    — Understanding of typical hardware server components

    As a plus:

    — Technical background and IT education

    — Scripting skills (bash, perl or python)

    — Linux server performance troubleshooting

    — Experience with web server software (like apache, nginx)
    — Knowledge in the field of voip, sip

     

    Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

     

    We offer:

    — Professional development

    — Highly skilled colleagues who are ready to share knowledge

    — Professional trainings

    — Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

    — Official competitive salary

    — Performance review every six months

    — Paid vacations, compensatory leaves and sick leave

    — Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

    — English classes with the experienced teachers

     

    Responsibilities:

    — Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

    — Troubleshooting technical issues by request from customer’s tech team

    —Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

    — Performing software updates or/and migrations to the new hardware or in the cloud

    — Constant self-development in technical skills to catch up with the latest trends in technology

    — Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

    — Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

    — You will rapidly gain vast knowledge of:

    a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

    — Managing expectations of business customers and vise escalation to keep the situation under control

     

    About company:

    PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

    The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

    More information about the company can be found on our website portaone.com.

    More
  • · 26 views · 1 application · 27d

    Junior Technical Support Engineer

    Office Work · Slovakia · Product · 1 year of experience · Intermediate
    Job description, responsibilities and duties Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team. ​All tasks are performed through corporate software without...

    Job description, responsibilities and duties

    Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

    ​All tasks are performed through corporate software without physically accessing the servers.​

     

    During our cooperation, you will learn:

    • Linux basics.
    • Dell and Supermicro server maintenance.
    • Correspondence with clients.
    • Basic concepts of RAID technologies.
    • How to work with the internal automatic system.
    • Basic customization of servers for clients’ needs.

    Cooperation terms:

    • Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
    • Remuneration: the level of payments is discussed individually.
    • Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
    • Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
    • Excellent professional prospects for technical specialists.
    • Mentor assistance, learning modern IT technologies.
    • All necessary equipment.
    • Remote cooperation from Bratislava with the possibility to use co-working space.
    • Support of legalization in Slovakia if needed.

     

     

    Requirements for the employee

     

    Language skills

    English - Intermediate (B1) 

     

     

    More
  • · 107 views · 16 applications · 23d

    Junior Tech Support Specialist (24/7 live-chat Team)

    Full Remote · Ukraine · Product · 0.5 years of experience · Advanced/Fluent
    Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with...

    Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
     

    We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
     

    Working schedule - Monday-Friday

    Working hours - 11 am - 7 pm US EST (New York time zone)
     

    Primary Responsibilities

    • Understanding our banking software and apps in-depth
    • Coordinating with software technicians, technical support, and developers as needed
    • Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
    • Handling technical processes and the ability to explain such processes to less-technical people
       

    Requirements

    • Excellent written and spoken English
    • Ability to establish good working relationship with customers
    • Solid troubleshooting ability
    • Ability to learn technical skills quickly
    • In-depth learning and understanding of our mobile and online banking products
    • Coordination with developers to investigate and diagnose issues
    • Ability to manage a dynamic work load with many concurrent tasks
    • Managing, monitoring, and improving the quality of the tech support process


    As Plus

    • Experience in banking live-chat would be a huge asset
    • Experience in technical support
    • Experience with a Dialogflow
    • Experience with various mobile phone platforms, especially iOS and Android
    • Project management experience
    • Working directly with US-based customer
    • Knowledge of US banking system
       

    Our Benefits

    • Remote-friendly role, depending on location eligibility
    • Long-term employment
    • Competitive salary 
    • Paid vacation and days off on national holidays.
    • Paid sick leave and internal medical insurance policy.
    • Community of practice, regular knowledge sharing among colleagues
    • Internet compensation (50$ per month)
    • Friendly and easy-going international team and colleagues.

     

    More
  • · 86 views · 15 applications · 8d

    Tech Support Representative

    Full Remote · Armenia, Kazakhstan, Ukraine · Product · 2 years of experience · Advanced/Fluent
    Meet GigRadar , the startup that’s making lead generation 10x faster, smarter, and more fun. We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. At...

    Meet GigRadar📡 ,  the startup that’s making lead generation 10x faster, smarter, and more fun. 

    We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. 🧠💪


    At GigRadar, we blend creative energy, tech innovation, and startup speed. If you're fast, organized, and know your way around Upwork — we need you on board!
     

    🔍 Your Mission (Should You Choose to Accept It)

    👂 Be the Frontline Hero – Support our amazing clients through Intercom, Slack & email. (Working hours: 5 PM - 12 AM (Kyiv time)
    🧠 Fix + Upgrade – Review freelancer profiles and setups to keep them sharp and optimized.
    🛠️ Bridge the Gap – Turn requests into actionable tasks for the tech team.
    🤝 Teamwork = Dreamwork – Collaborate with devs, account managers, and Upwork pros.
    📈 Keep the Pulse – Track progress and keep clients in the loop.


    🧰 What You’ll Bring

    ✅ Experience in Tech Support (B2B/SaaS) or Upwork Lead Generation
    ✅ You know your way around Upwork like a digital ninja
    ✅ Solid English skills for writing, problem-solving & client communication
    ✅ You’re tech-savvy with tools like Intercom, Notion, HubSpot, and you love search tricks like Boolean or ElasticSearch


    💎 Why You’ll Love It Here

    💵 $700/month base salary
    🎯 Performance Bonuses up to $200/month
    🚀 Fast-track Career Growth – Move up to Customer Success or Account Manager roles
    📘 Training & Learning – Get smarter every week with insights on Upwork’s latest trends
    🌍 Work from Anywhere – Fully remote, global team
    🎉 Fun Startup Vibes – Creative freedom, big impact, zero red tape


    👀 Ready to help freelancers win more and stress less on Upwork?

    Apply now and let’s build something amazing together at GigRadar. 🌟

    More
  • · 83 views · 1 application · 13d

    Tracker / operations manager USA logistics Night SHIFT 3 days per week to $1250

    Office Work · Ukraine (Kyiv) · 1 year of experience · Upper-Intermediate
    Responsibilities: - Oversight of the initiation and completion of logistic processes in CRM. - Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods. - Driver support:...

    Responsibilities:

    - Oversight of the initiation and completion of logistic processes in CRM.

    - Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods.

    - Driver support: Communication with drivers to address their inquiries and issues via phone.

    - Documentation flow: Processing and archiving order and delivery information, preparing reports, and data analysis.

     

     

    Requirements:

    - Previous experience in truck transportation logistics

    - Excellent communication and organizational skills

    - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

    - Knowledge of transportation regulations and procedures

    - Proficiency in using dispatching software

    - English B2

     

    We offer:

    - Innovative work environment.

    - Night Shift  Friday-Sunday 7.00 PM to 7.00 AM.

    - Bi-weekly English classes to enhance your skills.

    - A clearly defined career path.

    - Paid sick leave.

    - Salary based on your experience and performance, % from gross and profit, no limits.

    - Comfortable office near Kyiv center.

     

    Benefits:

    - Competitive salary.

    - Shape a brand-new force in logistics.

    - Innovative culture with a positive environment.

    - Impactful role in shaping company success.

    - 15 paid vacation days to recharge and explore.

    More
Log In or Sign Up to see all posted jobs