Jobs Customer/Technical Support

We're looking for night shift Customer Support Agents to join our team! If you're a night owl who enjoys helping people and solving problems, we'd love to meet you.
 

What you'll be doing:

• Chatting with customers and helping them with their questions via chat, email, phone calls, and other channels
• Keeping in touch with your teammates throughout your shift so you can solve issues together
• Making sure every customer gets a friendly, clear, and helpful experience
   

What we're looking for:

• Got customer support experience? Awesome!
• No experience? That's totally okay too. If you're eager to learn, we'll teach you everything you need to know
• You're available to work night shifts (23:00 – 07:00)
• You stay calm when things get busy and genuinely enjoy helping people
• Your English is C1+ in both speaking and writing
   

What you'll get:

• Fully remote work - work from wherever you're most comfortable
• Extra bonuses for every night shift 🌙
• Full onboarding and training, so you'll never feel lost
• A friendly startup team
• Plenty of opportunities to learn, grow, and build your career in customer support
   

If helping people, solving problems, and working nights sounds like your thing, we'd love to hear from you! ✨

Title: Service Management Analyst
Reports to: Manager, Service Management
Department: Service Management
Location: Ukraine – Remote
Schedule: 9:00 AM – 6:00 PM Eastern Time
Term: International Contractor

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments.

The Service Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support Major Incident Management events, monitor client service health, and partner across Service teams to ensure issues are resolved thoroughly and recurring problems are addressed at their source.

The successful candidate will combine strong operational judgment, analytical thinking, client communication, and follow-through with the ability to influence technical and non-technical teams without direct authority. Success in this role will be reflected through improved SLA performance, reduced recurring incidents and backlog, stronger client satisfaction, high-quality incident and RCA documentation, timely reporting, effective compliance follow-through, and proactive identification of service risks before they become client-impacting issues.

Position Responsibilities:

• Drive incident follow-up and accountability for assigned clients, including escalations, aging tickets, SLA risks, outstanding actions, and backlog-reduction initiatives
• Identify recurring incidents, trends, and systemic issues that require Problem Management and coordinate the appropriate follow-through
• Facilitate Root Cause Analyses, ensuring technical contributors provide complete findings and documentation meets internal and client-ready quality standards
• Support Major Incident Management activities in partnership with the Incident Response Manager, including coordinating resources, opening incident bridges, maintaining timelines, tracking actions, managing updates, and escalating communication risks
• Monitor client service health, SLAs, KPIs, CSAT, backlog trends, incidents, problems, and other operational indicators to identify emerging risks and improvement opportunities
• Prepare and lead client Quarterly Business Reviews, presenting service performance, trends, risks, incidents, problems, and improvement initiatives to internal and external stakeholders
• Own and drive Service Improvement Plans and other corrective-action initiatives designed to improve service quality, reduce recurring issues, and strengthen client satisfaction
• Deliver accurate, timely service reporting and dashboards while translating performance data into actionable insights for leadership and service teams
• Support policy-compliance reviews, audit preparation, process-adherence checks, evidence requests, and corrective actions across Service functions
• Track adherence to ITIL-aligned processes and document gaps, exceptions, risks, and recommended improvements
• Partner with Service teams to create and improve playbooks, Standard Operating Procedures, knowledge-base content, training materials, and operational best practices
• Coordinate across NOC, Resource Coordination, Support, Onboarding, Service Operations, Talent Development, and other teams to improve handoffs, reduce process friction, and strengthen accountability

• Communicate service status, risks, dependencies, actions, and recommendations clearly and professionally to technical teams, business stakeholders, leadership, and clients

   

Requirements:

• 2–5 years of experience in service delivery, IT operations, service management, or a related operational role; equivalent demonstrated experience may be considered
• Working knowledge of ITIL practices, including Incident Management, Problem Management, Change Management, and continual service improvement
• Experience supporting Major Incident Management workflows and Root Cause Analysis documentation
• Strong analytical and reporting skills with the ability to interpret service metrics, SLAs, KPIs, trends, and performance data
• Ability to influence technical teams, drive accountability, and achieve outcomes without direct reporting authority
• Ability to communicate technical issues, service risks, and recommendations clearly to technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities, deadlines, follow-up activities, and cross-functional dependencies
• Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials
• Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms
• Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service documentation
• Bachelor’s degree or equivalent relevant professional experience

• Ability to work remotely from Ukraine while maintaining consistent availability during the required 9:00 AM – 6:00 PM Eastern Time schedule

   

Desirable Qualities:

• Experience working within a Managed Service Provider, IT services, professional services, or multi-client technology environment
• Familiarity with ConnectWise Manage or a similar IT service-management platform
• Experience supporting audit tracking, policy compliance, process governance, or control-monitoring activities
• Experience preparing or presenting Quarterly Business Reviews, client health reporting, or service-performance reviews
• Experience developing dashboards or reports using Power BI, Excel, or similar analytics tools
• Experience identifying recurring service issues and translating operational data into practical improvement initiatives
• Strong understanding of service-quality, customer-satisfaction, and continual-improvement principles
• Familiarity with working across globally distributed technical and operational teams

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

EverHelp is looking for a Bilingual Customer Experience Specialist (French & English) to join a new international e-commerce project serving customers across the US and Canada. In this role, you’ll support customers throughout their post-purchase journey, help resolve order and delivery-related issues, and provide an exceptional customer experience across multiple communication channels.

The working schedule is shift-based, Monday–Friday, covering 09:15–20:30 EST, which requires evening and night availability for candidates based in Ukraine.

Your future responsibilities include:

• Providing customer support in French and English via phone, email, and live chat;
• Assisting customers with product information, orders, deliveries, and other post-purchase inquiries;
• Handling challenging customer situations through effective de-escalation, proactive follow-up, and solution-oriented communication;
• Coordinating with courier, warehouse, and other external partners to resolve delivery and order fulfilment issues;
• Managing a high volume of customer requests while maintaining accurate, friendly, and professional communication.

Needed experience & skills:

• 1+ year of Customer Support experience, preferably within retail or e-commerce;
• French B2–C1, including the ability to understand Quebec French and communicate clearly with customers from Quebec;
• English B2–C1, both written and spoken;
• Confidence supporting customers across phone, email, and live chat;
• Strong de-escalation and problem-solving skills, with the ability to remain professional in challenging customer situations;
• Ability to multitask and perform effectively in a fast-paced, high-volume environment;
• Strong attention to detail and an analytical, solution-oriented mindset;
• Flexibility and ability to quickly reprioritize as new information or situations arise;
• Self-motivation, reliability, and ability to work independently in a remote environment;
• Strong customer orientation and genuine motivation to deliver an exceptional customer experience;
• Ability to troubleshoot and confidently work with browser-based and mobile applications;
• Stable internet connection and reliable remote working environment.

Nice to have:

• Previous retail or e-commerce support experience;
• Experience with Zendesk, ClickUp, Shopify, WooCommerce, or similar customer support and e-commerce tools;
• Previous experience working fully remotely.

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Ability to work fully remotely;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.
 

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Project Description

You are a person who loves watching tables, review that everything works.
You were a spider in your previous life and you hate it when some thread does not work.
You love finding any issues in the system and drilling in the issues as far as you can.
You enjoy working in untypical hours. [Evening shifts] [Early morning shifts]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.

Job Description

- At least 1-year experience in a similar position (Product Support or relevant experience etc.)

- Good English language skills (at least intermediate spoken and written level)

- Strong knowledge of ticketing systems and troubleshooting workflows.

- Jira, Grafana, Datadog knowledge

- Networking understanding

Good to have:

- Automation scripting, and tech support skills

- Cloud computing

- Web applications and servers architecture understanding,

- HTTP, REST API Monitoring tools and principles

Job Responsibilities

Shift Details & Work Schedule:
- Hours: 30–40 hours per week.
- Shifts: 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday.
- Note: Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests.

Key Responsibilities:

During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours. Specifically, you will:
- Monitor content streaming tools to identify and report any system issues.
- Monitor content delivery tools to detect and troubleshoot transcoding errors.
- Ensure third-party vendor tools and integrations are working seamlessly.
- During monitoring downtime, review streaming content and provide quality feedback.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals.We are looking for a Support Manager to join our team.

What we expect from the candidate:

- Confident command of the English language, because we work with foreign markets (only written communication, and chat support);

- Knowledge of other languages will be a great advantage;

- Work experience in gambling/betting or gaming will be a plus;

- Technical background will be a plus;

- Competent oral and written language;

- Responsibility, high attentiveness, diligence, and ability to work in a team.

Your position will include:

- After-sales software customer support in English chat.

What we offer:

- Work schedule: 10:00-18:00/18:00-02:00/02:00-10:00, 21-23 shifts per month (8-night shifts), 8-9 days off;

- Timely payment of wages, official employment.

- Friendly, cheerful team and a pleasant atmosphere without pressure, stress, and other negativity;

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re looking for a Support Agent to become one of the key points of contact for our players - helping them quickly resolve issues, and making sure every interaction feels professional, clear, and human. This role is a great fit for someone who is empathetic, attentive to detail and comfortable working in a fast-paced environment where every day can bring a different challenge.
 

Must-Have Skills & Experience:

• Minimum 0.6 year of experience in a similar Customer Support role.
• English B2-C1 - excellent written English, and strong grammar. Able to provide clear concise, professional and empathetic responses.
• Multitasking - ability to handle multiple customer conversations simultaneously while maintaining response quality and accuracy.
• Problem-solving skills - able to identify the customer's issue, investigate it using available tools and provide an appropriate resolution or escalation.
• CRM/Helpdesk experience - experience with Livechat, Zendesk, Intercom, Freshdesk, Salesforce, or similar platforms.
• Shift work availability - willingness to work rotating shifts, including evenings, nights, weekends, and public holidays if required.
• QA & KPI experience - familiarity with quality assurance processes and support KPIs such as CSAT, FRT, AHT, SLA, and resolution rate.
• High attention to detail - especially when handling customer accounts, payments, verification, and sensitive information.

Schedule:

• 2/2 shift pattern.
• 12-hour shifts: 10:00-22:00.
  
  Will be a plus:
• iGaming experience - previous experience in IGaming, sportsbook, or gaming support.
• Experience with Tier-1 customers - particularly Canada, Australia, New Zealand, Germany, or other Western European markets.
• Additional languages - German, French, Spanish, Italian, Dutch, Swedish, Norwegian, Danish, or other European languages at B2–C1+ level.
• VIP customer support - experience working with high-value or VIP customers is a strong advantage.
   

Expected Duties / Tasks:

• Handle customer inquiries via Live Chat and Email, providing professional, friendly, and efficient support.
• Provide accurate information regarding accounts, deposits, withdrawals, bonuses, promotions, games, and product functionality.
• Troubleshoot customer issues, review account and transaction history, and identify root causes.
• Assist with KYC, verification, payments, account access, and technical issues in line with company procedures.
• Handle complaints and sensitive cases, escalating complex issues and potential fraud, payment, security, or responsible gambling concerns to the relevant teams.
• Maintain accurate CRM/ticket records and ensure customer data is handled securely and confidentially.
• Meet established SLA and support KPIs, including response time, resolution time, productivity, and quality.
• Stay up to date with product changes, promotions, payment methods, and internal policies, while sharing recurring customer issues and feedback with Team Leads and relevant departments.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will work closely with the Team Lead Customer Care and play a key role in improving the customer experience and shaping the future of our Support function.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

We are an online casino operating in Tier 1 and MENA regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.
Arabic and English is a must.


📝 Job Summary:

As an Outbound Sales Agent (Casino), you will be the voice of LuckyStart, making cold calls to new prospects to introduce our brand and convert them into registered, depositing players. You'll work through lead lists, generate interest, present our welcome offers, and guide prospects through registration and their first deposit. You'll also follow up with warm leads and build relationships that turn new players into loyal, long-term customers. Your goal is to hit acquisition and conversion targets while delivering a professional, personalized, and responsible experience.


🎯 Key Responsibilities:

• Make high-volume outbound cold calls to prospect lists to introduce LuckyStart and generate interest
• Convert prospects into registered players and first-time depositors
• Present welcome offers, bonuses, and promotions clearly and accurately, including bonus terms and wagering requirements
• Guide new players through registration and their first deposit
• Handle objections confidently and follow up with interested leads through calls, messangers and email
• Identify high-value prospects and hand them over to the VIP team
• Meet and exceed daily and monthly KPIs (calls, contact rate, registrations, FTDs, deposit value)
• Log all call outcomes, notes, and follow-ups accurately
• Provide feedback to management on lead quality and offer performance
• Ensure compliance with responsible gambling, anti-money laundering, and marketing consent regulations, and never contact self-excluded, opted-out, or underage individuals

🔍 Requirements:

• Arabic and English is a MUST.
• Previous experience in cold calling, outbound sales, or telesales, preferably in iGaming/forex
• Proven track record of hitting sales or conversion targets from cold leads
• Confident, persuasive phone manner with excellent communication skills in Arabic (additional languages a plus)
• Strong objection-handling and closing skills
• Resilient, self-motivated, and comfortable with high call volumes and rejection
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Bonus skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Multilingual is a plus however Arabic and English B2 / C1 and above is a must
• Hunter mentality, competitive, results-driven, with a passion for gaming

🎁 Benefits:

• Competitive base salary + uncapped commissions!!
• Opportunity to grow and build a team if results delivered
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);

• Career growth opportunities (development within the project as well as in other structural departments of the company);

   

About SKyPRO

SKyPRO has been delivering Identity & Access Management (IAM) solutions for more than 38 years. While we have extensive experience with OpenText Identity Manager, we are continuously expanding into new markets with our own products and modern identity solutions.

One of our flagship products is ACDI (Audit, Compliance & Data Intelligence), a powerful platform that helps organizations collect, analyze, and audit identity-related data across multiple systems.

We're looking for a technically minded person who enjoys working directly with customers, solving problems, and helping improve our product. This is an excellent opportunity for someone who likes combining technical work with customer interaction.

Your Mission

As a Technical Consultant for ACDI, you will support customers throughout the product lifecycle—from demonstrations and installations to troubleshooting and continuous improvements.

Your responsibilities will include:

• Delivering product demonstrations and technical presentations to customers and partners.
• Installing, configuring, and upgrading the ACDI solution in customer environments.
• Providing technical support and troubleshooting product issues.
• Investigating bugs and implementing small fixes or enhancements within the product.
• Assisting customers with integrating ACDI with various data sources, directories, and databases.
• Working closely with the development team to identify, reproduce, and resolve product issues.
• Creating and maintaining technical documentation when needed.
• Participating in customer projects and ensuring successful product deployments.
• Continuously learning new technologies and helping improve both the product and implementation processes.

What We're Looking For

Must have

• Spoken English at B1–B2 level or higher (you will work with international customers).
• 2+ years of experience in a technical IT role (technical support, implementation, consulting, systems engineering, software development, IAM, or similar).
• Experience working with databases, directories, APIs, or system integrations.
• Good troubleshooting and analytical skills.
• Basic to good programming or scripting experience (Java, JavaScript, PowerShell, Bash).
• Understanding of REST APIs, LDAP, SQL, or similar integration technologies.
• Good Linux knowledge.
• Strong communication skills and customer-oriented mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new technologies and grow with the company.
   

Nice to have

• Experience with Identity & Access Management (IAM) solutions.
• Familiarity with OpenText Identity Manager / NetIQ IDM.
• Experience with eDirectory/Active Directory or LDAP directories.
• Linux administration skills.
• Knowledge of Java.
• Experience with Docker or cloud environments.
• German language skills (B1+) are a plus.

What We Offer

• Remote work with flexible working hours.
• Competitive salary based on your experience.
• Personal development through expert coaching and technical training.
• Opportunity to work with innovative IAM technologies.
• An international, open-minded team working with customers worldwide.
• Immediate start.
• 24 calendar days of paid vacation plus paid sick leave.
• Long-term career growth in a company that values technical excellence and innovation.

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500−4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp strengthens its technical support expertise, we are looking for a Technical Customer Support Agent (English desk) to join an international B2B SaaS project. In this role, you will work with international customers, investigate technical issues, troubleshoot product behavior, and collaborate with engineering teams to ensure an excellent customer experience.

The working schedule is Monday-Friday, 09:00—18:00 CET or 13:00—22:00 CET, including a 1-hour break.

Your future responsibilities include:

• Handling and resolving technical customer inquiries via email, chat, and voice;
• Investigating and troubleshooting product-related issues, including email deliverability, automations, workflows, and analytics;
• Reproducing bugs step by step, gathering relevant technical information and logs, and preparing clear cases for engineering teams;
• Escalating complex technical issues to engineers and following cases through to resolution;

• Maintaining high support standards while meeting key performance indicators related to response time, resolution time, quality, and customer satisfaction.

   

Needed experience & skills:

• 6+ months of hands-on Technical Support experience with a B2B product;
• English B2+, both written and spoken;
• Experience working with helpdesk, CRM, or ticketing systems;
• Basic understanding of web technologies and technical troubleshooting;
• Ability to reproduce technical issues step by step and clearly document them for engineering teams;
• Ability to understand and work with basic technical information and logs;
• Strong problem-solving skills and genuine interest in investigating issues and getting to the root cause;
• Excellent communication skills and a customer-oriented mindset;
• Strong attention to detail, ownership, and ability to work independently;
• Proactive approach and willingness to continuously learn the technical aspects of a product.
•  

Nice to have:

• Previous experience supporting a B2B SaaS product;
• Basic understanding of APIs and webhooks;
• Experience working with CRM and ticketing platforms.
•  

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Hybrid collaboration with a remote-first approach, with occasional presence in Warsaw when required by the project;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth, including potential development from Technical Support Agent to Senior Technical Support Agent, Quality Control, or Team Lead roles. 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past.
•  

Submit your resume and join our team!

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

ThingsBoard, Inc. was founded in 2016. We develop software products for IoT (Internet of Things). Our Private Cloud department runs dedicated ThingsBoard environments for 40+ enterprise customers on AWS, GCP, Azure and StackIT, including some of the largest IoT deployments on the platform.
We are looking for a technical Customer Success Manager to own our largest enterprise accounts: making sure they get value fast, their environments stay up to date, and their teams bring new use cases to production faster. This is not a sales role: pricing, contracts and renewals are handled by Sales.

Requirements:
— 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Customer Success Engineer, Implementation Engineer).
— Hands-on experience with IoT or data platforms: you have built or integrated solutions yourself.
— Good understanding of IoT protocols (MQTT, HTTP, CoAP), REST APIs and JSON.
— Scripting skills in JavaScript or Python. Basic SQL.
— Understanding of cloud infrastructure: Kubernetes, managed databases, load balancers.
— Experience working with enterprise stakeholders, from engineers to management.
— Strong English skills (C1).
— A proactive and structured approach.

Responsibilities:
— Be the main point of contact for 2 strategic enterprise customers at the start, growing to 4–6.
— Advise customer engineers on mapping use cases onto ThingsBoard: device profiles, rule chains, integrations, dashboards, alarms, multi-tenancy.
— Review customer solutions and recommend best practices for performance and scale.
— Build quick proofs of concept and examples that unblock customer teams.
— Plan and control upgrades and maintenance of customer environments together with our Reliability Engineers.
— Work on security and compliance questionnaires together with the engineering team.
— Demo new ThingsBoard features (Trendz, Edge, mobile app) and drive adoption.
— Collect customer feedback and run regular business reviews.

Key Challenges for the First Year:
1. Enterprise Account Ownership: Took ownership of 2 strategic enterprise accounts, becoming their primary point of contact and technical advisor. Retained both accounts throughout the year.
2. Customer Success & Adoption: Helped each customer bring at least one new use case into production faster through technical guidance, architecture reviews, or proof of concept (PoC) development.
3. Proactive Maintenance & Communication: Ensured 100% of planned upgrades and maintenance activities were communicated to customers at least 2 weeks in advance, with no unexpected disruptions.
4. Account Health & Business Reviews: Conducted quarterly business reviews for every account and kept CRM account health records consistently up to date.
5. Revenue Growth & Portfolio Expansion: Increased recurring revenue from these customers (plans, instances, and add-ons) by at least 6% year over year and expanded the portfolio to 4–6 enterprise accounts.

Will be a plus:
— Experience with ThingsBoard.
— German language.
— Experience with security questionnaires and enterprise procurement.

What We Offer:
— Working on an open-source IoT platform with thousands of installations globally.
— Work with the largest enterprise IoT deployments on the platform.
— Competitive salary plus annual performance bonuses.
— Office in Kyiv, hybrid format, flexible hours.
— An experienced team without bureaucratic overhead.
— Career growth and regular salary reviews.
— Medical insurance, complimentary English classes.
— Team-building and corporate events.

By submitting your CV, you consent to ThingsBoard Inc collecting and processing your personal data for recruitment purposes in accordance with our Privacy Policy and ISO 27001 requirements. Your data will be retained for 12 months from the date of submission and securely deleted thereafter unless you are hired. You may withdraw consent at any time by contacting us.

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly and 1 e-commerce project. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
 
Requirements:
- Excellent verbal and written communication skills
- Flexibility to work various shifts
- Strong problem-solving abilities and attention to detail
- English knowledge (B2.2+)
 
Responsibilities:
- Provide exceptional customer service through various channels (phone, email, chat).
- Assist customers with their inquiries.
- Troubleshoot and resolve issues.
- Identify and escalate priority issues to the appropriate team members or departments.
- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.
- Enter data about customer interactions to the project reports.
 
Working terms:
24-7 
2 types of shifts: morning (from 7 AM till 3 PM Kyiv time) and day (from 3 PM till 11 PM Kyiv time)
3.27$ * 174 hrs + up to 50$ QA bonus