Jobs Customer/Technical Support

We are looking for a proactive, detail-oriented Sales & Tech Support Specialist to join our international team. Our company is a leader in the food and beverage industry, and we are seeking a multi-talented specialist who can seamlessly blend customer care, technical troubleshooting, and sales operations to support our growing global client base.

As our frontline expert, you will be responsible for the end-to-end customer experience—from guiding clients through product literature and processing orders to resolving technical issues and keeping administrative systems running smoothly.

Main Duties & Responsibilities
 

• Customer Support: Respond to customer inquiries via phone, email, and live website chats in a quick, efficient, and highly professional manner.
• Order Management: Submit and process customer orders accurately by referring to price lists and product literature, collaborating closely with our order fulfillment team.
• Technical & Problem Resolution: Investigate customer complaints, assist with warranty claims and technical issues, and diligently track every problem until it is fully resolved.
• CRM & Systems Admin: Keep our Zoho CRM and QuickBooks accounting systems meticulously updated with customer data and transaction updates.
• Operational Excellence: Complete various daily, weekly, and monthly ongoing tasks while consistently meeting set deadlines.

Requirements
 

Critical: Please only apply if you meet the following criteria:

• Language: Fluent English proficiency (both written and spoken) is required for direct daily communication with our international clients.
• Tech Savviness: Advanced user of PC-based computer systems with a strong aptitude for learning new software.
• Mindset: A responsible, self-organized self-starter with a strong service-oriented desire to help people, exceptional attentiveness to detail, and a knack for multitasking.
• Schedule: Ability to work 16:30 to 01:00 (Kyiv Time), Monday through Friday. We follow the US office schedule, including US weekend and holiday calendars.
• Location: Remotely.
  
   

Desirable (Plus Factors):

• Prior experience working in remote offices.
• Familiarity with CRM systems (Zoho CRM) and accounting software (QuickBooks) is a significant advantage.
  
   

What We Offer
 

• Growth: Comprehensive initial orientation and continuous learning opportunities.
• Environment: A fast-paced, ambitious, and modern team culture.
• Compensation: Competitive salary tailored to your expertise, plus performance-based bonuses and incentives.
• Stability: A career within a steady, industry-leading international corporation.
• Perks: Paid vacation, personal time off, team-building events, and opportunities for travel to our USA headquarters.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Our clients are successful retailers operating in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Customer Support Specialist — someone who enjoys helping customers, solving issues quickly, and maintaining high standards of service.

What you’ll do:

• Communicate with customers via email, calls, and social media.
• Respond to inquiries about our products (mainly jewelry; potential transition to medical products in the future).
• Resolve customer issues and complaints quickly.
• Forward important requests to relevant teams to improve technical and financial processes.
• Serve as the primary liaison between customers and internal teams.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 floating days off.
• Convenient shifts: 10:00—19:00 or 15:00—24:00 Kyiv time.
• Competitive salary.
• Friendly team and support from the team lead.
• Opportunities for career growth and learning.
• Health insurance (for employees in Ukraine) and work equipment (laptop).
• English-speaking club, seminars, and professional development training.
• 25 paid vacation days (including sick leave).
• Team-building events and corporate activities in Ukraine.
• Cozy office space available in case of power outages.
• Corporate psychological support program.

What we expect:

• Fluent English (C1) — both written and spoken.
• Positive, empathetic, and professional attitude toward customers.
• Analytical skills, attention to detail, and problem-solving ability.
• Ability to handle large volumes of information.
• Minimum 1 year of experience in a similar role.
• Experience with Zendesk, JIRA, and Magento is a plus.

Do you want to work in a modern and friendly environment where your knowledge and communication skills are valued? Join our team! Send your resume with your expected salary and English level. We look forward to meeting you!

🚀Technical Support Engineer (night shifts) full time position

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during week days .

Schedule: Monday–Friday:

00:00–08:00 (GMT+3)

Location: Remote

🎯What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

🧩What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles
• Background in Agile/Scrum environments

🎯We Offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays

• A normal, supportive team without unnecessary bureaucracy

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. 

We’re looking for a proactive and tech-savvy Technical Operations Specialist to join our team. In this role, you will own a live support queue across our core tooling stack, including HubSpot, Aircall, Stripe, Slack, Zoom, and other internal systems, while continuously improving workflows through automation.

This is a fast-moving, SLA-driven environment where staying responsive, managing priorities well, and keeping the queue clean matters just as much as solving any individual request. This role is a strong fit for a Strong Junior - Middle specialist who is highly organized, technically curious, and motivated to make internal operations faster and more efficient.

This job is for you if you are

• A self-motivated problem-solver who enjoys working in technical systems and improving how things operate
• Comfortable managing a high-volume stream of requests and deciding what needs attention first
• Responsive and disciplined in async communication, with strong follow-through and clear updates
• Quick to learn new tools and able to troubleshoot independently using documentation and available resources
• Calm and reliable during busy periods, even when work is repetitive or unpredictable
• A strong written communicator who can explain technical issues clearly to non-technical teammates
• Interested in automation and excited by opportunities to reduce manual work using tools and AI

Responsibilities

• Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs
• Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup
• Proactively escalate blocked or high-risk items rather than allowing them to stall
• Support routine operational work and HubSpot administration, including workflows, automations, and reporting
• Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems
• Improve internal processes using tools such as n8n, Zapier, and Google Apps Script
• Identify repetitive tasks and continuously look for opportunities to streamline or automate them

Requirements

• Experience in technical support, CRM operations, system administration, or a similar hands-on role
• Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed
• Familiarity with automation tools such as n8n, Zapier, or Apps Script
• Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency
• Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent
• Excellent async communication habits, including responsiveness during working hours and proactive follow-up
• Ability to learn new tools quickly and troubleshoot independently with minimal supervision
• Strong critical thinking and problem-solving skills
• Clear written communication and confidence working with non-technical stakeholders
• High level of ownership, resilience, and reliability in fast-paced operational work

Nice to have

• Experience working with HubSpot
• Experience with ClearFeed or similar ticketing and SLA-management tools

Why this role matters

You will help keep our internal operations running smoothly by making sure technical requests are handled quickly, blockers are surfaced early, and repetitive manual work is continuously reduced through automation. Your work will directly improve team efficiency and help internal stakeholders move faster with less friction.

Benefits

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement. 

Why You Should Join ELVTR

• Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity.
• Impactful Work: Contribute to a mission that is reshaping the future of online education.
• Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company. 

Join Us

If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Dataweb Global Group is looking for an experienced Customer Service Engineer to join our Client Service team. This role focuses on handling complex client issues, owning escalations, and ensuring high-quality infrastructure solutions are properly designed, validated, and delivered.
You will act as the highest technical escalation point for customer-facing teams, working closely with customers, L1/L2 support, and internal engineering teams to design/resolve advanced infrastructure challenges.

Dataweb Global Group is an international hosting and IaaS service provider delivering enterprise-grade infrastructure solutions, including Bare Metal, cloud platforms, and content delivery services (CDN).

We support customers operating high-load and mission-critical systems such as VoD platforms, AdTech/MarTech, FinTech, AI/ML workloads, gaming, and more.

Our mission is to provide personalized solutions for businesses and the people behind them.

Responsibilities:

• Act as a bridge between technical teams and the client, ensuring mutually beneficial collaboration
• Troubleshoot and resolve advanced problems involving servers, networks, storage, and cloud environments
• Analyze customer requirements and assist in designing robust, scalable infrastructure solutions
• Align proposed solutions with the client, clearly explaining technical parameters and trade-offs using best practices
• Coordinate and oversee the full internal workflow related to orders, ensuring effective communication with customers and technical teams at all stages
• Ensure that the final solution meets the initial client requirements
• Manage full documentation for each order (contracts, invoices, etc.) and maintain accurate records in internal systems
• Collect and analyze request data, generating insights and improvement proposals based on findings

Requirements:

• Experience in IT infrastructure (hosting, cloud, data centers, CDN)
• Deep understanding of:
  • Server hardware (CPU, RAM, storage, RAID, GPU)
  • Linux-based systems (strongly preferred)
  • Networking fundamentals (TCP/IP, routing, firewalls, load balancing)
• Experience supporting B2B customers and participating in designing technical solutions
• Experience designing technical solutions or configurations tailored to client needs
• Ability to explain complex technical concepts in a clear and simple way
• Experience working with documentation and technical specifications
• English proficiency at Upper-Intermediate level or higher
• Strong communication skills and structured thinking
• Results-oriented mindset with the ability to find optimal solutions

We offer:

• Competitive payment
• Opportunity to work from any place in Europe (we provide technical support)
• 25 working days for rest annually, and also paid sick leaves
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together

Let’s stay strong!
We look forward to welcoming you as part of our team.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

ABOUT US:

eSputnik is an omnichannel customer data platform (CDP) designed for large and VIP businesses.

We help companies in retail, e-commerce, and SaaS build strong connections with their customers, driving sales growth and enhancing loyalty.

A few years ago, we began expanding internationally. Today, we are confidently entering European and U.S. markets with new projects.

To accelerate our company’s growth, we’re looking for ambitious and proactive specialists. We are currently seeking a Customer Success Manager / Project Manager to lead and support our VIP clients.

KEY RESPONSIBILITIES:

• Clearly communicate the value of our platform: schedule calls, identify clients’ business needs, and offer tailored solutions.
• Guide users through the product: conduct demos and create detailed roadmaps.
• Oversee the integration process: ensure quick onboarding and better client results.
• Analyze client performance and develop strategies to improve key metrics.
• Facilitate communication between the client, integration team, and other departments.
• Advocate for the client: gather and analyze feedback, and relay insights to relevant teams.
   

YOUR BACKGROUND:

• Excellent verbal and written communication skills.
• 2+ years of experience in marketing or customer care, preferably in online services or product-based companies.
• Basic understanding of SQL, machine learning, and e-commerce.
• English proficiency at intermediate level or higher.
• Ability to work independently and proactively.
• A proactive and goal-oriented mindset.
   

WOULD BE A PLUS:

• Experience with Elastic or Looker Studio.
• Background in e-commerce: knowledge of different business models, user experience, and strategies to increase conversion and sales.
   

WE OFFER:

• A flexible 8-hour schedule, Monday to Friday.
• A comfortable office in the center of Dnipro with guaranteed electricity and uninterrupted internet.
• Remote or hybrid work options.
• 18 working days of paid vacation and official public holidays off.
• Partial reimbursement for English classes and professional development courses.
• A fun and professional team of like-minded people.
   

If you’re looking for a dynamic and ambitious product company driven by constant innovation and exciting projects (eSputnik, Reteno, Yespo) — join our team!

Join Whitepay – Innovate the Future of Payments!

At Whitepay, we’re revolutionizing how businesses and individuals interact with crypto and fiat payments. As part of the WhiteBIT ecosystem, we provide seamless, secure, and scalable payment solutions that bridge traditional finance with blockchain-powered transactions. We’re looking for passionate innovators to help us redefine digital payments worldwide. If you’re excited about fintech, crypto, and building cutting-edge financial solutions, this is your chance to make a real impact!

Why You’ll Love Working Here:
🚀 Shape the Future – Build next-gen payment solutions at the intersection of crypto and finance.
💡 Innovate & Create – Your ideas will help businesses integrate digital assets effortlessly.
🌍 Global Impact – Be part of a team driving financial innovation worldwide, shaping the future of payments across industries and borders.
🎯 Tech-Driven Culture – Join a team of fintech and blockchain enthusiasts pushing the industry forward.

Ready to change the future of payments? Apply now and let’s build something game-changing together!

Requirements:

— 2–5 years of experience in Customer Support / Technical Support / Customer Success in a crypto-related IT product or SaaS company.
— Experience working with international customers and multiple time zones.
— Experience working with B2B customers and handling complex technical or product-related issues.
— Experience creating and maintaining support documentation and knowledge bases.
— Strong understanding of software products, platforms, APIs, and integrations.
— Hands-on experience with ticketing systems (Zendesk, Jira Service Management, or similar).
— Ability to troubleshoot issues, analyze logs or data, and clearly document bugs and incidents.
— Experience collaborating with Product, Engineering, and Operations teams.
— Understanding of SLAs, support KPIs, and service-quality metrics.
— Upper-intermediate written and verbal English communication skills (B2+ level).
— Ability to explain technical concepts to non-technical users.
— Strong customer-oriented mindset and conflict-resolution skills.
— High level of ownership, responsibility, and attention to detail.
— Ability to prioritize tasks and work effectively in a fast-paced environment.
— Stress-resistant and comfortable handling escalations.

Responsibilities:

— Assisting B2B clients with product inquiries and technical issues.
— Assisting end users with troubles & payment issues.
— Troubleshooting and resolving technical problems promptly.
— Creating and maintaining support documentation.
— Escalate and coordinate complex issues and requests with internal teams (Support, Development, Compliance, AML) as needed.
— Gathering and relaying client feedback for product improvement.
— Monitoring and managing support tickets within agreed SLAs.
— Staying updated on the product.
— Collaborating with internal teams to ensure a seamless customer experience.
— Process refunds for client transactions as required.
— Night Shift: From 23:00 to 06:00 CET - 5/2 (Mon-Fri).

Would be a plus:

— Experience with compliance-driven environments (KYC/AML).
— Working with international customers.

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.

Probation period: 1 month, paid.

Performance review after 1 year.

24 calendar days of paid vacation.

Working hours: 8:00 AM – 5:00 PM

Technical education.

Strong communication skills.

Stress resistance.

Ability to independently solve assigned technical tasks.

Willingness to learn and improve.

Responsibilities:

Maintenance of PCs and peripheral equipment:

Setup and support of printers, scanners, plotters, and data collection terminals.

Inventory management of IT equipment.

Network management and configuration: DHCP, DNS, VLAN, Wi-Fi, and support of internet connection channels.

Management of ESET antivirus protection.

Installation and configuration of Windows 10–11 operating systems.

Support of users and 1C developers.

Work documentation.

Support of security equipment:

Installation of network sockets and uplinks, network configuration, camera network monitoring, and traffic control.

We’re currently supporting our US-based client as they expand their e-commerce project, and we’re looking for Customer Support Agents who speak German and English fluently, enjoy helping people, and are excited to grow with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. US Central Time
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in German and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

GR8 Tech builds B2B iGaming platforms for operators who play to lead.
 

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications.
 

What you’ll drive:

Incident Response & Transaction Engineering

• Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues.
• Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime.
• Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana.
• Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures.

Risk Mitigation & Compliance

• Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity.
• Enforce strict adherence to company procedures and international payment regulatory standards.
• Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached.

Partner & Stakeholder Architecture

• Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines.
• Communicate technical issues clearly and professionally to external partners, ensuring rapid SLA compliance.
• Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations.

Operational Evolution

• Identify recurring transactional friction points and transform those insights into actionable workflow improvements.
• Optimize customer support workflows by pinpointing systemic sources of user payment friction.
• Measure your personal and team output against monthly operational efficiency and accuracy targets.
   

What makes you a GR8 fit

Must-have

• 1+ years of experience in Customer Support, Technical Support, Payments Operations, or a similarly fast-paced operational environment, experience in the iGaming industry is a plus.
• Solid operational understanding of the online payments ecosystem, including processing flows and industry standards.
• Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira).
• Technical proficiency in using PSP back-offices for log analysis alongside a solid grasp of Microsoft Excel for data parsing.
• Professional English proficiency (Intermediate/Upper-Intermediate) and Proficiency in Ukrainian or Russian languages.
• Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines.
   

Nice-to-have

• Experience working directly with diverse regional payment regulations across multiple geographies.
• Proven autonomy in managing isolated operational tasks from start to finish without constant oversight.
• Background in analyzing complex, multi-step fraud patterns.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Join a Growing SaaS Company Transforming the Green Industry 🌱

At ArboStar, we're helping tree care and landscaping companies run better businesses through technology. As we continue to grow across North America and beyond, we're looking for an Implementation Manager who is passionate about client success, enjoys solving problems, and loves building strong customer relationships.

This is more than an onboarding role — you'll become a trusted partner for our clients, helping them successfully launch and adopt a platform that impacts their daily operations and long-term growth.

If you enjoy working directly with customers, leading projects, collaborating with technical teams, and making a visible impact, we'd love to meet you.

Your day-to-day responsibilities will include:

• Leading onboarding projects and ensuring a smooth transition from Sales to Implementation
• Guiding clients through setup, configuration, and adoption of the platform
• Building strong relationships through proactive communication and regular follow-ups
• Configuring workflows, forms, and system settings based on each client's business needs
• Supporting data migration and ensuring data accuracy during implementation
• Collaborating closely with Product and Development teams, including managing Jira requests when needed
• Delivering engaging product demonstrations and training sessions
• Identifying opportunities to expand client usage through additional features and services
• Monitoring onboarding progress and helping clients achieve success milestones
• Maintaining internal documentation and knowledge base resources
• Working cross-functionally with Sales, Customer Success, and Product teams to create an exceptional customer experience

Required Qualifications:

• 2+ years of experience in Customer Success, Implementations, Onboarding, Technical Support, Training, or a similar client-facing role
• Experience working within SaaS, technology, or software environments
• Fluent English and Spanish (written and spoken)
• Excellent presentation, communication, and relationship-building skills
• Strong organizational skills and ability to manage multiple projects simultaneously
• Experience working with CRM and project management tools (HubSpot, Jira, Asana, Pipedrive, Google Workspace, etc.)
• Comfortable working independently in a fully remote environment
• Availability to work Eastern Time Zone hours (9:00 AM – 5:00 PM EST)
   

Nice to Have:

• Experience with field service, landscaping, tree care, or construction-related businesses
• Knowledge of data migration processes
• Experience with workflow automation or process optimization
• Understanding of customer onboarding, adoption, retention, and engagement metrics.

Compensation & Benefits

• Fully remote position
• Monday–Friday schedule, 9:00 AM – 5:00 PM EST
• 10 paid vacation days annually
• Paid birthday (or special occasion) day off
• Professional and supportive team environment
• Long-term growth opportunities within a growing SaaS company
• The opportunity to contribute to an industry that helps create healthier, greener communities
   

Ready to make an impact and help clients succeed?

We'd love to hear from you.

Join a Growing SaaS Company Transforming the Green Industry 🌱

At ArboStar, we're helping tree care and landscaping companies run better businesses through technology. As we continue to grow across North America and beyond, we're looking for an Implementation Manager who is passionate about client success, enjoys solving problems, and loves building strong customer relationships.

This is more than an onboarding role — you'll become a trusted partner for our clients, helping them successfully launch and adopt a platform that impacts their daily operations and long-term growth.

If you enjoy working directly with customers, leading projects, collaborating with technical teams, and making a visible impact, we'd love to meet you.
 

What You'll Be Doing:

As an Implementation Manager, you'll take ownership of the onboarding journey for new clients and help them get maximum value from ArboStar from day one.
 

Your day-to-day responsibilities will include:

• Leading onboarding projects and ensuring a smooth transition from Sales to Implementation
• Guiding clients through setup, configuration, and adoption of the platform
• Building strong relationships through proactive communication and regular follow-ups
• Configuring workflows, forms, and system settings based on each client's business needs
• Supporting data migration and ensuring data accuracy during implementation
• Collaborating closely with Product and Development teams, including managing Jira requests when needed
• Delivering engaging product demonstrations and training sessions
• Identifying opportunities to expand client usage through additional features and services
• Monitoring onboarding progress and helping clients achieve success milestones
• Maintaining internal documentation and knowledge base resources
• Working cross-functionally with Sales, Customer Success, and Product teams to create an exceptional customer experience
   

Required Qualifications:

• 2+ years of experience in Customer Success, Implementations, Onboarding, Technical Support, Training, or a similar client-facing role
• Experience working within SaaS, technology, or software environments
• Fluent English and Spanish (written and spoken)
• Excellent presentation, communication, and relationship-building skills
• Strong organizational skills and ability to manage multiple projects simultaneously
• Experience working with CRM and project management tools (HubSpot, Jira, Asana, Pipedrive, Google Workspace, etc.)
• Comfortable working independently in a fully remote environment
• Availability to work Eastern Time Zone hours (9:00 AM – 5:00 PM ET)
   

Nice to Have:

• Experience with field service, landscaping, tree care, or construction-related businesses
• Knowledge of data migration processes
• Experience with workflow automation or process optimization
• Understanding of customer onboarding, adoption, retention, and engagement metrics
   

Compensation & Benefits

• Work schedule: 9:00 AM – 5:00 PM (EST);
• Fully remote position
• 10 paid vacation days annually
• Paid birthday (or special occasion) day off
• Professional and supportive team environment
• Long-term growth opportunities within a growing SaaS company
• The opportunity to contribute to an industry that helps create healthier, greener communities

We have created an international web platform that’s genuinely changing how people connect in Tier-1 markets: 1 million users across the USA, Canada, and UK trust us for meaningful relationships that go beyond surface-level matching! Since 2020, we have been the platform for people seeking real connections. Our users enjoy 24/7 communication, seamless content sharing, and a completely ad-free experience. We have found our sweet spot in performance and intuitive design that keeps people engaged and actually connecting with each other.

So, you will be part of an ambitious journey toward our clear goal: becoming one of the Top-5 international social networking platforms globally. We are already succeeding in our current markets, and now we are ready to bring that same thoughtful approach to worldwide scale. Ready to help shape the future of meaningful online dating? Your work will help millions of people find genuine connections.

About your role: As a Moderation Specialist, you’ll work at the core of our social networking ecosystem, navigating real user-generated content and helping maintain a trusted environment for a fast-growing global platform. This role is for someone who can stay focused, think clearly, and make solid decisions in dynamic situations where attention to detail truly matters

In this role, you will

• Review photos, messages, and live-streaming content in accordance with social networking policies, workflows, and targets, including potentially sensitive or disturbing materials
• Maintain a consistently high level of accuracy and quality across all daily tasks
• Generate reports on completed tasks and make suggestions for efficiency improvements

It’s all about you

• Upper Intermediate level of English proficiency
• Basic knowledge of Excel/Spreadsheets
• Strong critical thinking and the ability to evaluate content independently
• Adaptability to changes in workflows, task volumes, and policies
• High attention to detail and focus on quality
• Effective time-management skills and the ability to meet deadlines
• Clear and professional written communication
• Problem-solving mindset and ownership in decision-making
• Willingness to collaborate with the team and share insights
• Ability to learn new tools and policies quickly
• Composure when working with sensitive or potentially disturbing content

Would be a plus

• Moderation content experience

What we offer

Care and support: 

• 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely
• Flexible shift schedule: morning (8:00–17:00), afternoon (14:00–23:00), or night (19:00–04:00) – no more than 2 night shifts per week, with the option to set your shift preferences
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Interview with the Hiring team
• Reference check
• Offer

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.