Jobs

Requirements:

— Must have a Bachelor’s degree from a recognized university;

— Excellent verbal and written English skills;

— Excellent interpersonal skills – can converse with irate/upset users or callers;

— Prefer customer service background;

— Be ready to work from 00:00 to 8 am;

— Prefer some healthcare knowledge, but not absolutely required.

Responsibilities:

— Respond to customer queries in a timely and accurate way, via phone, email or chat;

— Identify customer needs and help customers use specific features;

— Gather customers’ feedback and Assist in training junior Customer Support Representatives;

— Monitor customer complaints and reach out to provide assistance;

— Share feature requests and effective workarounds with team members;

— Inform customers about new features and functionalities.

Benefits:

a healthPrecision Team is a group of talented, progressive and passionate people with diverse interests and backgrounds. Our team shares a common vision and promotes a culture of openness and forward-thinking.

We provide benefits and perks to keep our employees happy, help boost creativity and productivity and also make the work atmosphere more inviting and really worth being a part of.

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Junior Operations Support Specialist (aviation domain)

Lviv
 

Required skills

— Fluent English language;
— Excellent communication skills & phone manner;
— Ability to work within a team;
— Critical thinking, prioritisation skills;
— Computer proficiency;
— Self-motivation, time-keeping;
— Organizational skills, decision making;
— Attention to details;
— Willingness to work within a departmental 24×7 shift pattern;
— Working & communicating under pressure.
 

As a plus

— Fluent knowledge of German, French or any other European language is a plus;
— Experience of working and living abroad (Europe, USA) is beneficial as well, or general Geography background or interest (may be tested);
— Previous experience in one or more of the following fields: Telephone Support, Aviation, Logistics, Administration;
— A mindset directed at preemptive problem solving, pro-active decisions.

 

We offer

You’re going to enjoy working with us because of:
— Interesting and challenging Aviation domain
— Work with great and friendly international Team of professionals
— Decent remuneration
— Cosy shared co-working space with coffee, cookies 
— Assistance in learning opportunities
— Time off throughout the year (paid and unpaid)
— Support and arranging well-being programsJoin the RocketRoute team and you’ll work with smart, interesting people to solve the biggest challenges in flight planning and aviation systems.


 

Responsibilities

— Supporting our flight planning customers in real-time, in relation to software use issues, features, bug identification;
— Logging and follow-up of issues using relevant company internal management & IT systems;
— Assisting users in filing and managing flight plans as required;
— Assisting customers in the use of the RocketRoute Marketplace platform, a Business Aviation service ordering portal.

 

Project description

The RocketRoute Operations Department

By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. Everything we do, we do with passion and the same is expected from you. This position involves communication via phone and email with the customers, as well as interdepartmental cooperation.

The Operations Support Specialist Role is an entry-level position. You will be a full team-member, however your assignments when working will be administrative based. You should be comfortable with this premise, and understand that other team members may be engaged in more complex tasks.

The working schedule is based around a roster. The successful applicant is required to work within a 24hr shift pattern. However, at manager’s discretion we may choose to favour something close to ‘office hours’, as this is when the majority of workload is. The roster is issued in advance, with patterns set as much as possible. All applicants must be able and willing to work a shift pattern.

Due to the nature of shift work, a special agreement is in place whereby over the total course of a year, the total working hours for this position are less than a ‘non-shift work’ role. This is in recognition of the impact of shift work. More details may given at the interview.

 

About RocketRoute (An APG Company)
RocketRoute is an advanced aviation solution provider. We provide services for Airlines, Business Aviation and private pilots. We are a constantly growing and developing company looking for highly motivated professionals who are eager to change the world by implementing new ideas and technologies! If you are one of them, join us!

About us

Allbridge connects different blockchain ecosystems. We enable asset transfer between EVM and non-EVM blockchains. 

Our flagship products, Allbridge Core and Allbridge Classic, are already recognized as leading solutions in the market. By growing our team, we aim to enhance these products further, explore new opportunities, and solidify our position as a cross-chain infrastructure provider. 

At Allbridge, we foster a supportive and growth-oriented workplace. We’re looking for a proactive and experienced Community Manager to join our team.
 

Your profile

We’re looking for a candidate who embodies the following qualities and skills:

• 2+ years of experience in customer support, community management, or a related role 
• Strong communication skills, with the ability to build trust and rapport with customers and community members
• A proactive, empathetic, and solutions-oriented mindset when addressing customer needs
• Organizational skills to manage multiple customer inquiries and community interactions efficiently
   

Responsibilities 

As a CM at Allbridge, your primary responsibilities will include:

• Serving as the first point of contact for customers and community members, providing timely and helpful support
• Monitoring and moderating online community spaces (Discord, Telegram, Twitter) to ensure respectful, constructive discussions
• Assisting and resolving product-related issues
• Escalating technical or complex cases to the appropriate internal teams and following up to ensure resolution
   

What do we offer?

At Allbridge, we’re committed to creating an environment where our team members can thrive. Here’s what you can expect when you join us:

• Competitive salary
  We offer a competitive salary that reflects your skills, experience, and the value you bring to our team
• Learn from seasoned Web3 professionals
  Our team is made up of experts who are passionate about blockchain technology  and are eager to share their knowledge with you
• Opportunities to grow in a fast-growing industry
  At Allbridge, you'll have the chance to grow your career as the industry expands, taking on new challenges and advancing your skills in a dynamic and forward-thinking environment
• A place to foster creativity:
  We value creativity and encourage our team members to think outside the box. Whether it’s brainstorming new ideas, developing innovative solutions, or contributing to the future of blockchain technology, Allbridge is a place where your creativity can flourish

How do we work? 

• Working schedule
  You’ll work in flexible 8-hour shifts on a 3-days-on, 1-day-off rotation, depending on your preferred working hours
• Remote work
  This position is fully remote, allowing you the flexibility to work from wherever you’re most comfortable and productive
   

If you’re passionate about blockchain technology and excited to work in a dynamic and innovative environment, we encourage you to submit your application. 

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

Skills we look for:

— At least 6 months experience in Customer Support;

— Upper-intermediate English is a MUST;

— Excellent communication skills;

— High level of personal responsibility;

— Positive attitude :)

Would be a plus:

— Interest in photography;

— Experience working with Photoshop and Lightroom;

— Knowledge in Zendesk;

— Experience in SaaS products

— Previous work during the evening hours

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests mostly in chat + emails;

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones.

Work schedule in 2 shifts:

— Morning 7:00-16:00

— Evening 15:00-00:00

What we offer:

For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

— An educational allowance to ensure that your skills stay sharp;

— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

— Medical insurance;

— Twenty-one days of paid sick leave per year;

— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

— Twenty-one days of paid vacation per year;

— Fun times at our frequent team-building activities.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. 
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed —while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The Role:

As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.

Reporting to the Support Shift Lead during your shift and the Support Team Lead directly, you will play a crucial role in maintaining the operational efficiency of our services.

Primary Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries and support requests.
• Issue Resolution: Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Guidance: Provide step-by-step instructions to customers for resolving technical problems.
• Collaboration: Work with cross-functional teams, such as developers or product managers, to escalate and resolve complex issues.
• Documentation: Document and track customer interactions, issues, resolutions, and follow-up actions using ticketing systems or CRM software.
• Research: Conduct research to provide accurate and up-to-date solutions to customers.
• Knowledge Update: Stay current with trends, technologies, and updates related to supported products or services.
• Product Testing: Assist in product testing, bug tracking, and provide feedback to the development team.
• Peer Support: Help peers with day-to-day tasks and professional development by sharing knowledge.
• Additional Duties: Perform other duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Experience: Proven experience in technical support, customer service, or a related role.
• Skills: Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Tools: Proficiency in using ticketing systems, CRM software, and other support tools.
• Technical Knowledge: Familiarity with hardware, software, operating systems, and networking concepts. Basic programming or scripting knowledge is a plus.
• Work Style: Ability to work independently and as part of a team in a fast-paced environment. Strong time management and organizational skills.

Hard Skills:

• Monitoring Skills: Familiarity with tools like Grafana, Kibana, Zabbix, Prometheus, and Icinga. Understanding of KPIs, metrics, and log analysis tools such as ELK, Graylog, or Splunk. Basic knowledge of incident management processes and tools like ITIL, Jira, or ServiceNow.
• Database Skills: Proficiency in RDBMS like Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Strong SQL skills and familiarity with NoSQL databases. Basic knowledge of database security, governance, and compliance.
• API Skills: Understanding of API design principles, security practices, and testing tools like Postman.
• Network Skills: Knowledge of network topologies, protocols, and components. Proficiency in configuring network devices and resolving network issues. Understanding of network security principles and practices.

We Offer:

• International Team: Join a successful international team focused on excellence in product development.
• Flexible Work: Opportunity to work in the office or remotely.
• Compensation: High-level compensation with regular performance-based reviews.
• Benefits: Paid vacation and sick leaves, individual health insurance coverage, gym membership, and a referral program for employees.

If you're passionate about technical support and eager to contribute to a dynamic team, we encourage you to apply. We look forward to finding the right candidate to join our innovative and driven team!

Description/responsibilities:

1. Technical Support (Hardware & Software):
   1. Diagnose and troubleshoot basic hardware issues on laptops, monitors, printers, and other office devices.
   2. Identify root causes of software or application issues and suggest practical solutions or workarounds.
   3. Decide whether a device needs repair, replacement, or a simple configuration fix;
2. Procurement Research & Communication:
   1. Conduct global searches online for laptops, printers, and other IT equipment.
   2. Communicate with suppliers across different countries to gather technical details, availability, and pricing.
   3. Ask targeted and intelligent questions to clarify equipment compatibility and warranty options.
3. Internal Employee Support:
   1. Act as the first line of support for internal staff facing technical difficulties.
   2. Provide clear, friendly, and solution-oriented responses (in-person or via chat).
   3. Ensure all issues are logged, tracked, and followed up until resolution.

Requirements:

Technical must experience:

- At least 1+ years of experience in the relevant field (System administrator, Technical Support, etc)

- Solid understanding of hardware: ability to judge whether equipment needs repair or replacement.

- Good software troubleshooting skills: ability to analyze and respond to application issues logically.

- Confidence using search engines, marketplaces, and international platforms for equipment discovery.

- Being a pro-active, tech-savvy, positive-minded team-player.

- Self-organized, logical thinker, and fast learner.

Soft must experience:

- Upper-Intermediate English or higher.

- Good communication ability, both written and verbal.

- Good analytical and problem-solving skills.

- Good organizational, and documentation skills

- Independent problem-solving and adaptability.

- Ability to manage multiple tasks.

- Attention to detail and proactive learning.

- Taking ownership of what you do.

- Open-minded.

As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems (application, OS, network, databases, security, etc.), identifying root causes, and finding the best solution or workaround.

You will also be escalating issues and submitting enhancement requests on behalf of customers to our product team and developers, serving as the gateway between the customer base and internal teams. This requires being able to see the forest between the trees. This also requires being able to understand and translate technical jargon to business users and relay real-world expectations and problems back to the development team. You are the point of interaction between customer and company, and the insight you glean from this relationship will be invaluable in ensuring customer and company success.

Responsibilities:

- Be a superhero and save the day!

- Provide front-line support to customers

- Provide end-user training (in-person and remote)

- Serve as the liaison between customers and internal teams (prod, dev, qa, etc.)

- Work with Solution Architects and Sales Engineers out in the field

- Serve as the de-facto System Administrator for our hosted customers

- Make on-site visits for critical support/solution work when necessary (very rare)

- Be ready for early morning/ late night troubleshooting calls

- Be ready to monitor the mailbox at the weekends (1-2 shifts per month)

Skills Required:

- Ability to communicate clearly in English, verbally and written

- Prior technical support or customer-facing experience of 2+ years (L2+)

- Linux familiarity (RHEL, CentOS, Debian, etc.)

- Strong troubleshooting skills (scanning logs, navigating the app in Linux/Windows)

- Analytical vision (finding discrepancies between the source and fetched into the web app content)

- Ability to concisely describe issues and the solutions for those issues

- Knack for breaking down technical jargon into layman's terms

- Prior experience with SQL (MySQL, SQL Server, etc.)

- Ability to work under pressure

- Multi-tasking experience

- Strong time management skills (ability to juggle many ongoing items)

- A team player but also able to work independently with self-direction

- An appetite for learning and professional growth

Nice-to-haves:

- AWS and Azure experience

- Windows Server experience

- Docker and container orchestration experience

- Command line experience (bash, Powershell, etc.)

- Familiarity with HTML, PHP, Python

- Familiarity with BI Tools like Tableau, Qlik, Power BI, etc.

- Comfortable speaking in front of large groups

Opportunities at Metric Insights:

- Learn and become knowledgeable in a wide-ranging number of technologies

- Acquire new skills across many facets of the business

- Join a small crack team still in the seed stages of growing a technology company

- Ability to put your stamp on things (your input matters)

- Grow with the company and shape your career

We offer:

- Medical Insurance;

- Sports expenses compensation;

- English courses;

- Fully remote;

- 20 vacation working days, 10 sick leaves;

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a proactive and driven Client Success Manager to join our Web3 market-making team. This individual will play a key role in managing liquidity strategies, ensuring seamless communication with clients, and overseeing invoicing processes. The role is critical to upholding our high standards for client satisfaction and operational efficiency.

Key Responsibilities

1. Client Relationship Management
   • Act as the primary point of contact for clients, fostering strong, trusting relationships and addressing their needs.
   • Respond promptly to client inquiries and keep them informed of trading activities and performance updates.
   • Conduct regular client meetings to review strategy performance, address concerns, and explore improvement opportunities.
   • Collect and relay client feedback to internal teams for continuous service enhancement
     

2. Liquidity Management

   • Oversee liquidity management strategies, ensuring alignment with client objectives and optimal performance.
   • Partner with the trading team to refine and adjust strategies in response to market conditions and client feedback.
   • Provide clients with regular reports and insights on strategy performance.

    

3. Invoicing and Financial Oversight
   • Manage the end-to-end invoicing process, ensuring accuracy and timeliness.
   • Collaborate with the finance team to reconcile accounts and promptly address any invoicing discrepancies.
   • Provide clients with detailed invoices and assist with any billing inquiries.
   • Track and report revenue metrics related to client accounts.

Qualifications

• Minimum of 2 years of experience in client success, account management, or a similar role.
• Strong communication and interpersonal skills with a proven ability to build and maintain strong client relationships.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Knowledge of Web3 technologies and the cryptocurrency market; trading experience is a plus.

The Client Relationship Manager plays a key role in our company. It is important for us to understand our customers' needs, build strong relationships and ensure their satisfaction.
If you're motivated by people skills and a passion for delivering exceptional customer experiences, we'd love to talk to you about this position!
 

What will you get:

• Friendly, family atmosphere, active corporate events and team building
• Flexible work schedule
• High pay for your work and good prospects for development. * depends on your experience and skills
• Opportunities to improve in a friendly team
• 100% compensation of expenses related to participation in trainings and specialised conferences/seminars

Skills we need:

• Experience in a product IT company
• Experience in B2B  Client Relationship or customer support
• Excellent communication and conflict resolution skills
• Ability to make decisions under time constraints and ability to work under pressure
• Experience in managing a team and training new employees
• Proactivity, motivation to work in the customer service quality assurance department
• Intermediate English (reading technical documentation)

Will be a plus:
Experience in using JSON,
Development experience using SQL, PL/SQL

Feel like a "perfect match"?

At Niko Tech, you will have the opportunity to work with a really interesting and complex product, as well as influence the company's further development!

As an employee quality assurance team leader, you will have key tasks:

• Developing and maintaining relationships with key customers
• Documenting customer interactions and feedback
• Collaborating with development and financial teams to ensure customer satisfaction
• Tracking customer account details and transaction history
• Facilitating customer-focused training and development for new team members

Our goal is to simplify global payments by providing businesses and individuals with highly-specialised payment processing tools.

Do you want to become a part of the team? Then put aside all doubts and feel free to click "apply for a job".
 

Job Summary:
We are looking for a Customer Support Specialist to manage all communications with our customers across four key projects. The ideal candidate will be adept at providing support via email and chat, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and support requests through Atlassian Service Desk, Email and chat in a timely and professional manner.
• Provide accurate information on products, services, and project details while maintaining a deep understanding of the four projects.
• Troubleshoot and resolve customer issues effectively, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and feedback within our CRM system.
• Collaborate with other teams to escalate issues and provide advanced support when necessary.
• Identify trends in customer feedback and suggest improvements to enhance the customer experience.

• Assist in the creation of FAQs, knowledge base articles, and support documentation.

   

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• 1-2 years of experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-oriented attitude.
• Proficiency in using email and chat support tools; experience with CRM software is preferred.
• Ability to sew will be considered a significant plus.

• Ability to work independently and manage time effectively in a fast-paced environment.

   

What We Offer:

• Competitive salary and benefits package.
• Opportunities for training and professional development.
• A supportive and collaborative work environment.
• A fully remote work environment with flexible hours.