Jobs Customer/Technical Support

Probation period: 1 month, paid.

Performance review after 1 year.

24 calendar days of paid vacation.

Working hours: 8:00 AM – 5:00 PM

Technical education.

Strong communication skills.

Stress resistance.

Ability to independently solve assigned technical tasks.

Willingness to learn and improve.

Responsibilities:

Maintenance of PCs and peripheral equipment:

Setup and support of printers, scanners, plotters, and data collection terminals.

Inventory management of IT equipment.

Network management and configuration: DHCP, DNS, VLAN, Wi-Fi, and support of internet connection channels.

Management of ESET antivirus protection.

Installation and configuration of Windows 10–11 operating systems.

Support of users and 1C developers.

Work documentation.

Support of security equipment:

Installation of network sockets and uplinks, network configuration, camera network monitoring, and traffic control.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

About the role

EducateMe is an LMS built for US-based companies that take employee training seriously. Our customers use EducateMe to onboard new hires, upskill teams, and run compliance programs — but getting them to do all of that well requires more than a good product. It requires someone who can sit alongside them, understand their training goals, and help them build something that actually works.

That's this role. You'll own the post-sale customer relationship end-to-end — from onboarding SQL accounts to running ongoing check-ins, creating enablement content, and keeping customers educated enough to get real value from the platform. 
 

What you'll do:
 

• Own onboarding for new customers — run discovery calls to understand their use case, build tailored onboarding plans, and get them to first value fast
• Manage ongoing customer relationships — run regular check-ins, track adoption and engagement, spot churn risks early, and run upsell/expansion conversations
• Consult on training programs — help customers design effective learning experiences inside EducateMe: course structure, content strategy, learner journeys
• Create customer-facing content — write guides, record Loom walkthroughs, run occasional webinars, and contribute to the EducateMe knowledge base
• Be the voice of the customer internally — surface product gaps, document recurring pain points, and collaborate with the product team on roadmap priorities
• Support sales discovery — join late-stage sales calls to provide L&D credibility and help prospects understand how EducateMe fits their training workflow

What we're looking for:
 

Must-have

• Customer-facing experience — CSM, account management, or customer onboarding, ideally in SaaS. You're comfortable owning a book of business.
• Strong communicator — clear writer, confident on video calls, equally good async and live.
• Self-directed — we're a small team. You have context and goals, but not a playbook for every situation. You figure things out and move.
  
   

Nice to have

• Experience working with or inside an LMS — as an admin, L&D manager, or in a CS role at an LMS company
• Familiarity with tools like Notion, Loom, Intercom, or similar async-first stacks
• L&D background 
   

What we offer

• Fully remote - work from anywhere
• Real ownership and room to grow as the company scales
• Small, async-first team - no bureaucracy
• Direct access to the founder and input on product direction

Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊

With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀

We’re growing fast — and now looking for a VIP Team Lead!
 

🌟 What we expect from you

• 3+ years of experience in iGaming, including experience in VIP Operations / VIP Management
• 1+ year of experience leading a VIP team
• Proven experience working with Tier-1 GEOs
• Strong understanding of VIP player lifecycle, segmentation, retention, and loyalty mechanics
• Experience managing teams of 10+ people
• Hands-on experience building operational processes and managing daily VIP operations
• Experience working with VIP client segmentation and customer portfolio distribution
• Strong understanding of CRM processes and VIP customer management
• Experience working with AI-powered tools or willingness to implement AI into operational processes
• Strong analytical mindset with the ability to make data-driven decisions
• Experience collaborating with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Strong leadership, coaching, and people management skills
• Ability to manage multiple GEOs, brands, and operational priorities simultaneously
• Experience in iGaming B2C is a must
 

🎯 Your future responsibilities

• Lead and develop the VIP Operations team
• Organize daily operational processes and ensure high-quality VIP customer management
• Plan team schedules across multiple GEOs and time zones
• Distribute VIP customer portfolios between managers and monitor workload efficiency
• Ensure proper execution of segmentation strategies provided by Product and Analytics teams
• Monitor VIP Managers' performance, quality standards, and operational KPIs
• Implement and optimize AI-driven operational processes to improve team efficiency
• Review customer interactions and provide coaching and feedback to VIP Managers
• Continuously optimize operational workflows and identify improvement opportunities
• Collaborate closely with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Participate in developing operational recommendations for VIP programs and customer experience
• Support business growth by improving VIP retention operations and operational excellence
 

🎁 What We Offer

💰 Competitive salary and performance-based bonuses

📚 Professional growth in a fast-scaling iGaming company

🚀 Opportunity to lead one of the company's most strategic business directions

🤝 Supportive and collaborative team culture

🌍 Flexible work environment focused on growth and innovation

🎯 Direct impact on VIP operations, customer retention, and business performance

Role Overview

We are looking for a responsible and detail-oriented L1 Support Specialist to join a payments operations team working with high-risk payment processing.

The role involves communication with merchant support teams and payment providers, handling transaction-related cases, and ensuring smooth operational workflows within a fast-paced environment.

Key Responsibilities

• Communicate via Telegram with merchant support representatives regarding problematic transactions
• Communicate with payment provider support teams to resolve operational issues
• Escalate complex or unusual cases to the Team Lead
• Manage transactions in the admin panel (status updates, amount adjustments, etc.)
• Monitor and support payment flow operations in a high-risk payment gateway environment
• Ensure accurate and timely resolution of payment-related cases
  
  Requirements
• Experience in payment operations / merchant support / payment aggregator support (mandatory)
• Basic understanding of how payment systems and transaction flows work
• Strong attention to detail and responsibility
• Ability to work in shift-based schedule (2/2, 12-hour shifts)
• Written English B1+ level (mandatory)
• Russian language proficiency (written communication required)
• Experience in high-risk payment environments is a strong plus
• Ability to work under pressure and handle operational tasks efficiently
  
  What We Offer
• Shift-based schedule (2/2, 09:00–21:00 GMT+3)
• Paid holiday shifts at 2x rate
• Experience in high-risk payment operations
• Opportunity to grow within payments / fintech operations team
• Fast-paced international environment

Our recruitment team is currently looking for a VIP Manager on behalf of a fast-growing international iGaming company. If you enjoy building long-term relationships with high-value players and want to make a real impact in a rapidly scaling business, we'd love to connect with you.

About Our Client

Our client is an ambitious iGaming product focused on becoming the #1 choice for players in its target markets. The company combines a fast-paced environment, strong product vision, and a culture of ownership, giving employees the opportunity to influence business results without unnecessary bureaucracy.

Responsibilities

• Manage a portfolio of VIP players and serve as their main point of contact across phone, chat, email, Telegram, and WhatsApp.
• Build and maintain strong, trust-based relationships through proactive and personalized communication.
• Drive VIP retention and reactivate inactive high-value players.
• Monitor player activity and identify retention opportunities and potential risks.
• Develop personalized bonuses, rewards, and exclusive offers to maximize engagement and lifetime value.
• Collaborate with CRM and Marketing teams on VIP campaigns and loyalty initiatives.
• Resolve player requests and complaints with a solution-oriented approach.
• Track VIP performance and prepare regular reports.
• Contribute ideas to improve VIP processes and customer experience.

Requirements

• 1+ year of experience in iGaming within VIP Management, Retention, or Player Support.
• Strong understanding of VIP player lifecycle and retention strategies.
• Experience working with CRM systems and customer segmentation.
• Excellent communication and relationship management skills.
• Proactive approach with confidence in outbound communication.
• KPI-driven mindset.
• Ability to remain calm and solution-focused in challenging situations.
• Experience with Tier-1 markets is considered an advantage.
• Fluent French (C1/C2 or native level) is mandatory.
• English at Intermediate level or above.

What Our Client Offers

• Fully remote position.
• Competitive salary based on experience and performance.
• Paid vacation, sick leave, and an extra birthday day off.
• Fast decision-making and minimal bureaucracy.
• Opportunity to directly influence VIP revenue and business growth.
• Professional, international team with excellent career development opportunities.

📩 If you're a French-speaking VIP Manager with iGaming experience and you're open to new opportunities, feel free to apply or send me a direct message. I'll be happy to share more details about the role and the hiring process.

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

Industry: New Energy / International Customer Engagement

Callnovo is looking for a Ukrainian-English Customer Engagement Specialist to support an international new energy project.

This role focuses on professional customer communication, outbound calls, customer information collection, and follow-up support.

We are looking for someone who enjoys communicating with people, conducting structured conversations, and helping identify customer needs.

Key Responsibilities

• Conduct outbound calls with Ukrainian-speaking customers/prospects using provided contact information and guidelines.
• Communicate professionally in Ukrainian and English.
• Conduct structured questionnaires to understand customer needs and collect relevant information.
• Identify potential customer interests and provide accurate follow-up guidance.
• Record call outcomes and update customer information in CRM or reporting tools.
• Follow up with interested contacts and maintain accurate communication records.
• Support the project team with customer feedback and status updates.

Requirements

• Fluent Ukrainian communication skills (native or near-native level).
• Good English communication skills.
• Comfortable communicating with customers over the phone.
• Professional communication style with a clear speaking voice.
• Responsible, organized, and able to follow processes independently.
• Stable internet connection and suitable remote working environment.

Preferred Qualifications

• Previous experience in:
  • Customer Service
  • Call Center
  • Telemarketing
  • Lead Generation
  • Market Research
  • Sales Support
  • Appointment Setting
• Experience working with CRM systems or customer databases.
• Previous remote work experience.

Working Conditions

• Fully remote position.
• Independent contractor opportunity.
• Long-term cooperation with an international company.
• Training and project guidance provided.
• Opportunity to work with global customers in the new energy industry.

If you are a Ukrainian-speaking professional with strong communication skills and enjoy customer interaction, we welcome your application.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

We are looking for a proactive, detail-oriented Sales & Tech Support Specialist to join our international team. Our company is a leader in the food and beverage industry, and we are seeking a multi-talented specialist who can seamlessly blend customer care, technical troubleshooting, and sales operations to support our growing global client base.

As our frontline expert, you will be responsible for the end-to-end customer experience—from guiding clients through product literature and processing orders to resolving technical issues and keeping administrative systems running smoothly.

Main Duties & Responsibilities
 

• Customer Support: Respond to customer inquiries via phone, email, and live website chats in a quick, efficient, and highly professional manner.
• Order Management: Submit and process customer orders accurately by referring to price lists and product literature, collaborating closely with our order fulfillment team.
• Technical & Problem Resolution: Investigate customer complaints, assist with warranty claims and technical issues, and diligently track every problem until it is fully resolved.
• CRM & Systems Admin: Keep our Zoho CRM and QuickBooks accounting systems meticulously updated with customer data and transaction updates.
• Operational Excellence: Complete various daily, weekly, and monthly ongoing tasks while consistently meeting set deadlines.

Requirements
 

Critical: Please only apply if you meet the following criteria:

• Language: Fluent English proficiency (both written and spoken) is required for direct daily communication with our international clients.
• Tech Savviness: Advanced user of PC-based computer systems with a strong aptitude for learning new software.
• Mindset: A responsible, self-organized self-starter with a strong service-oriented desire to help people, exceptional attentiveness to detail, and a knack for multitasking.
• Schedule: Ability to work 16:30 to 01:00 (Kyiv Time), Monday through Friday. We follow the US office schedule, including US weekend and holiday calendars.
• Location: Remotely.
  
   

Desirable (Plus Factors):

• Prior experience working in remote offices.
• Familiarity with CRM systems (Zoho CRM) and accounting software (QuickBooks) is a significant advantage.
  
   

What We Offer
 

• Growth: Comprehensive initial orientation and continuous learning opportunities.
• Environment: A fast-paced, ambitious, and modern team culture.
• Compensation: Competitive salary tailored to your expertise, plus performance-based bonuses and incentives.
• Stability: A career within a steady, industry-leading international corporation.
• Perks: Paid vacation, personal time off, team-building events, and opportunities for travel to our USA headquarters.

• Possess perfect communication skills.

• High emotional intelligence, empathy and patience when dealing with customers.

• Can and enjoy explaining processes step by step and guiding customers.

• Written and spoken English or/and Spanish (minimum B2).

• Previous experience in customer service in the gaming or iGaming industry (preferred).

• Polished and professional telephone manners

• Flexible and adaptable.

• Disciplined with a strong work ethic.

• Ability to multi-task.

• Stress-resistant.

• Proven ability to meet and exceed targets.

Responsibilities:

• Communicate with Spanish-speaking customers via calls (primarily), email — ensuring a smooth, personalized, and engaging user experience. Present relevant bonus offers to increase activity and satisfaction.

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.

• Maintain a quality control efficiency of at least 80%.

• Achieve a minimum of 80-100 calls per shift.

• Ensure call efficiency of at least 35%.

• Leverage the existing customer base provided by your team leader for effective outreach.

• Establish strong relationships with customers, gaining their trust and confidence through attentive listening and empathetic communication.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Identify and refer potential VIP customers to the VIP base.

• Escalate user issues to the relevant department and coordinate with internal teams to ensure timely resolution.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Share ideas for feature improvements, user experience enhancements, and workaround solutions with internal teams.

• Inform users about new bonuses, games, and promotions — especially those tailored to their interests.

• Gather feedback directly from players and share insights with Product, Sales, and Marketing teams to improve offerings.

• Assist in onboarding and supporting new team members with product and process training (Spanish support focus).

• Keep clear and accurate records of calls, cases, and work outcomes in Backoffice and internal working files.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

• Contribute to the growth of the team by mentoring less experienced agents and sharing your best practices.

• Stay sharp and informed through regular knowledge checks and product training to ensure top performance.

General terms and conditions:

• 9 hours shifts

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;

InfluenceProServices builds services, tools, and infrastructure that drive marketing business growth and help teams scale efficiently. Every day, we tackle complex technical and operational challenges, enabling our customers to push boundaries and achieve greater success.

We are looking for an L1 Support Engineer to serve as the first point of contact for users and manage incoming support requests. The ideal candidate will handle ticket intake, classification, and initial troubleshooting, as well as resolve common user issues using runbooks and standard procedures. In addition to day-to-day support, you will take a proactive role in designing and setting up the support process, improving existing workflows, and driving the development of documentation, runbooks, and metrics. You will work closely with the development team to escalate complex cases and ensure timely resolution while helping to build a structured, scalable support function.
 

Responsibilities

• Act as the first point of contact for user support requests
• Register, classify, and prioritize tickets in Jira Service Management
• Collect required information for troubleshooting
• Resolve common user issues using runbooks and standard procedures
• Design, set up, and continuously improve the L1 support process
• Manage support communication via Telegram and chat-bot
• Escalate complex issues to the development team and track resolution
• Maintain and improve support workflows in JSM
• Create and update documentation and runbooks
• Track support metrics and prepare reports

Experience and Skills

• 1-3+ years in L1 / Service Desk / Technical Support roles
• Hands-on experience with ticketing systems (Jira Service Management, Zendesk, Freshdesk, etc.)
• Experience setting up or improving support workflows and processes
• Basic understanding of web applications, APIs, and common integration issues
• Ability to read logs and perform basic technical diagnostics
• Strong documentation and knowledge base management skills
• Analytical mindset and attention to detail
• Good written communication skills
• English for written communication and technical reading (intermediate or higher)

Nice to have

• Experience administering Jira Service Management
• Experience with chat-bots or messenger-based support channels
• Basic knowledge of SQL, REST APIs, or scripting
• Experience with support metrics and SLA/KPI tracking

What we offer

• Paid vacation and sick leave
• The opportunity to work in a dynamic, multicultural team of professionals driven by a shared passion for product innovation and real impact
• A flat structure with no micromanagement and full ownership of your work
• A remote-first culture with flexible working hour

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

We work with payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more. Today, Corefy supports 600+ payment methods and helps clients worldwide manage complex payment flows.

We’re looking for a Customer/Technical Support Specialist who combines client communication with real technical troubleshooting.

If this sounds like a place where you’d like to grow, we’d be happy to meet you. 🚀. 

 🖇Who we’re looking for:

• Technical support background — 1+ year of experience in Customer/Technical Support, L1/L2 Support, System Administration, or a similar client-facing technical role, preferably in a B2B environment.
• API experience — you understand REST API basics and have hands-on experience with Postman or similar tools.
• SQL skills — you can write basic SQL queries to check and verify data.
• Troubleshooting mindset — you’re comfortable working with logs, IDs, errors, and technical details to understand the root cause.
• Clear communication — strong English skills, Intermediate or higher, to communicate with global clients in a clear, professional, and structured way.
• Ownership & calmness — you stay focused when cases are urgent, collect the needed context, keep clients updated, and follow the issue until there is a clear resolution or next step
• FinTech curiosity — you’re interested in how online payments work: from authorization flows and declined transactions to callbacks, payouts, refunds, and provider responses.

 🖇What you’ll do:

• Investigate client cases — handle requests related to payments, integrations, dashboards, reports, and platform behavior.
• Work with API and SQL — analyze requests, reproduce issues in Postman, and check data in the database.
• Analyze logs — trace requests, identify errors, and understand possible root causes.
• Collaborate with teams — work with Dev, QA, DevOps, Integration, Account, and Customer Success teams on escalations.
• Support incidents — take part in incident management and alert-based support.
• Improve team knowledge — document cases, workarounds, and useful findings.

📌 Hiring process:

HR Interview → Interview with Lead → Interview with the Head of Department → Interview with the CEO → Offer 🎊
 

 🖇What we offer:

Career and Growth with Corefy:

• Income in foreign currency + timely tax compensation.
• Improve your hard skills while working with a Ukrainian high-load PayTech product.
• Opportunity to bring ambitious ideas to life directly with Tech Leads and POs.
• Our open-door policy encourages direct communication with top management.
• Access to Corefy Academy and compensation for external learning.

An Environment That Drives You:

• Your solutions won’t stay “on the shelf” — they’ll go into production.
• Space for change: we support initiative and creativity.
• Team events, important milestones, and holidays — we celebrate together.

Comfortable Working Conditions:

• 8-hour working day, in-house or remote. 20 vacation days, 10 sick days, flexible working hours, and days off on major public holidays.
• Access to psychologist consultations.
• Office breakfasts for a good start to the day.

• Equipment of your choice — MacBook or Linux-based laptop for comfortable work.

   

🖇Ready to build your career in PayTech with a Ukrainian product company trusted by clients worldwide?
 

Send us your CV — we’d love to meet you! 📩