Ascendix Technologies

Ascendix Technologies is an AI and Real Estate Technology partner headquartered in Dallas, Texas, with offices in Poland, Portugal, and Ukraine. We specialize in AI solutions, Salesforce, and custom software development, helping businesses streamline their operations through innovative technology. 

We're looking for an experienced QA Engineer to join our Product Department and take ownership of quality assurance for our Salesforce-related products, starting with the Ascendix AI Agent. 

In this role, you'll work with a small, collaborative team to ensure the reliability of both traditional software functionality and AI-driven features. You'll combine manual testing, test automation, and LLM evaluation techniques to validate AI-generated responses, identify potential issues, and continuously improve product quality. 

If you enjoy exploring AI technologies, thinking critically about complex scenarios, and taking initiative in shaping QA processes, we'd love to hear from you. 

What We're Looking For 

Requirements: 

• 5+ years of experience in Software Quality Assurance; 
• Hands-on experience testing AI-powered applications with non-deterministic outcomes, such as LLM-based products, AI agents, or chatbots; 
• Practical experience with LLM evaluation techniques, including test datasets, scoring rubrics, LLM-as-judge approaches, and regression tracking; 
• Experience in test automation and maintaining automated test suites; 
• Solid API testing skills using Postman or similar tools; 
• Strong analytical and critical thinking skills, with the ability to evaluate not only whether an AI-generated response is incorrect, but also why; 
• Ownership mindset, proactive approach to problem-solving, and willingness to improve QA processes; 
• Good communication and collaboration skills, with the ability to work effectively in a small, distributed team; 
• Upper-Intermediate English (B2+) or higher, both written and spoken. 

Nice to Have: 

• Experience with Playwright (TypeScript or JavaScript); 
• Salesforce testing experience, including Lightning, managed packages, and permission sets; 
• Familiarity with LLM evaluation tools such as Promptfoo, DeepEval, Ragas, or Langfuse; 
• Experience using AI-assisted development tools such as Claude Code, Cursor, or similar; 
• Basic prompt engineering skills; 
• Experience working with CRM systems or real estate data. 

What You'll Do:

• Take ownership of product quality across our Salesforce-related solutions, initially focusing on the Ascendix AI Agent; 
• Perform functional, regression, and exploratory testing of both deterministic and non-deterministic functionality; 
• Evaluate AI-generated responses for accuracy, hallucinations, and correct execution of actions; 
• Design, maintain, and improve LLM evaluation datasets, scoring criteria, and regression tests; 
• Develop and maintain automated tests using Playwright and modern AI-assisted tools; 
• Collaborate with developers and the Business Analyst in a spec-driven development process, reviewing specifications and defining clear acceptance criteria; 
• Establish and continuously improve QA processes, including maintaining AI agent skills, rules, and workflow documentation in Markdown files; 
• Investigate and reproduce issues reported by clients, providing clear and actionable bug reports; 
• Proactively identify quality risks and suggest improvements to product reliability and testing practices. 

Ascendix Offers You: 

Healthcare: 

• 20 paid days-off; 
• 5 paid sick days. 

Career and Professional Growth: 

• B2B and remote cooperation; 
• Career development and professional growth; 
• Technical performance reviews and 360 Evaluation; 
• Collaboration with a personal Direct Manager, Technical Leads, and mentors. 

Learning and Development: 

• Opportunity for external event compensation; 
• Internal knowledge-sharing opportunities. 

Corporate Spirit: 

• Online and offline events and team buildings; 
• Friendly and supportive atmosphere; 
• Open management. 

Ascendix Technologies is an AI and Real Estate Technology partner founded in 1997 and headquartered in the United States, in Dallas, Texas. The company has branch offices in Poland, Portugal, and Ukraine and distributed teams all over Europe, as we have cooperated remotely since 2020. 

We help commercial real estate teams spend less time managing systems and more time closing deals—backed by 16+ years of hands-on experience in real estate and a full stack of AI, Salesforce, and custom development built for real estate workflows. Trusted by industry leaders who rely on us for their most critical software development initiatives. 

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support.

Evening shifts only: 5:30 PM-2:30 AM (EET)

Requirements: 

• Strong spoken and written English—daily direct communication with US customers
• Support, helpdesk, or case management
• Able to triage, troubleshoot, and manage a case queue independently after ramp-up
• Clear technical communication—writes structured bug reports and client-facing responses

Nice-to-have:

• Salesforce experience (Administrator level or strong hands-on admin skills)
• Experience with SaaS or CRM products
• Commercial real estate or real estate domain familiarity

Responsibilities:

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite
• Create clear bug reports and escalation briefs for Product and Dev handoffs
• Maintain cases, tasks, and client records in Dynamics 365
• Translate technical topics into broker-friendly language for non-technical customers

Ascendix offers you:

Healthcare:

• 20 paid vacation
• 5 paid sickness

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Direct Manager, Technical leads, and mentors

Learning and Development:

• Opportunity for external event compensation
• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Please note

By clicking the “Apply” button for the vacancy, you automatically consent to the processing of your personal data.

We sincerely appreciate each response and the interest you have shown in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.