Jobs at Djinni

Responsibilities:

• Design & Develop: Build robust backend services and RESTful APIs in Golang to power our cloud-based CRM system, ensuring high performance and scalability.
• Microservices Architecture:Implement and maintain an event-driven microservices architecture, including inter-service communication and data pipelines.
• Database & Optimization: Work extensively with PostgreSQL(complex queries, indexing, performance tuning) to handle large volumes of data efficiently.
• DevOps Collaboration:Collaborate with DevOps engineers to deploy and operate services using Docker, Kubernetes, Terraform, and AWS (EC2, S3, RDS, Lambda, etc.), following CI/CD best practices.
• Code Quality:Ensure high code quality by writing unit/integration tests and participating in code reviews, following best practices for maintainability and security.

• Team Collaboration:Work closely with front-end developers, QA, and product managers in an Agile environment to deliver features from concept to production, and troubleshoot issues in a timely manner.

   

 Requirements:

•  Experience: 5+ years of software development experience, including strong expertise in Golang development for production systems.
• Cloud & DB: Hands-on experience with AWS services (EC2, S3, RDS, Lambda, API Gateway, etc.) and proficiency in PostgreSQL (query optimization, indexing, replication).
• Architecture: Solid understanding of microservices and distributed system design (concurrency, event-driven architecture, messaging).
• Containers: Experience with Docker and Kubernetes for containerization and orchestration.
• Best Practices: Commitment to writing clean, maintainable code with proper testing (TDD/unit tests) and documentation.

• Soft Skills: Excellent communication skills (English upper-intermediate or higher) for teamwork and stakeholder interaction. Problem-solving mindset with a proactive, results-driven attitude.

   

 Nice to Have:

• Experience with high-load systems and performance optimization techniques.
• Knowledge of additional databases or caching (e.g., Redis, MongoDB) and message brokers (Kafka, RabbitMQ).
• Infrastructure as Code:Familiarity with Terraform or CloudFormation for managing cloud infrastructure.   
• Previous work in healthcare or pharmaceutical software domains.

• Familiarity with security standards and data protection regulations (GDPR, HIPAA) in software development.

   

We Offer:

• Competitive Compensation:Attractive salary with regular reviews, plus performance-based bonuses.
• Remote & Flexible Work: 100% remote work opportunity with a flexible schedule, so you can work in the way you perform best.
• Paid Time Off:24 working days of paid vacation per year, plus paid sick leaves and national holidays

• Great Team & Culture:Join a dynamic international team of talented professionals. We value open communication, no micromanagement, and a positive, innovation-driven culture.

   

Join us and shape the future of Proxima’s cloud CRM platform!Send your CV, and let’s build something great together.

An IT holding JetMonsters is looking for a Creative Marketing Specialist/ Creative Producer with experience in creating promotional video content to strengthen its expertise in the mobile app (IT) market.

Responsibilities:

— Advertising research in the mobile app market.

— Competitor advertising research.

— Analysis and generation of ideas for creatives.

— Tracking trends, AI tools and product adaptation.

— Creation of new hypotheses, approaches, concepts, variations.

— Creation of Static, Video, UGC creatives.

— Development of technical specifications for designers.

— Development of scripts for UGC creators.

— Analysis of creative hypotheses and performance optimization.
 

Our expectations from the candidate.

Hard skills:

— 1+ years of experience working with creatives in marketing or product departments. Completing marketing courses will be a plus.

— Understanding of trends, virality, and creatives.

— Knowledge of tools for market and competitor analysis.

— Understanding of metrics (Impression, CPM, CTR, CPC, ROMI, ROAS).

— Experience in creating and testing creatives for performance marketing.

— Analyzing the effectiveness of advertising creatives and generating new hypotheses based on marketing metrics/data.

— Marketing mindset and understanding of user pain points and needs.

— Understanding of User Acquisition.

— Understanding of marketing funnels.

— Proficiency in Excel/Google Sheets.

— Technical task development.

— Copywriting skills (seo copywriting).

— TikTok, Facebook, Instagram user with experience in creating advertising content. Experience with YouTube will be a plus.

— AI tools user.

— English — B1 (Intermediate); B2—C1 level would be a plus

Soft skills

— Creativity
— Analytical thinking
— Data-driven decision making

We offer:

— remote cooperation or the opportunity to work in the office in Mykolaiv.

— full-time, schedule from 9:00/10:00 to 18:00/19:00 (from Mon. to Fri.).

— Partial or full reimbursement for attendance at specialized courses and trainings, as well as for attending conferences and events in the field of specialization.

— Corporate English Club online.

— Paid vacation and sick leave.

If all of the above matches and resonates with you, and you have the relevant experience, you want to become part of the JetMonsters team and bring something new to it, send your resume and join us :)

We're looking for a skilled SEO Specialist to join our team in the fast-paced world of iGaming and sports betting!

Responsibilities:

• Develop and execute SEO strategies for Tier-1 English-speaking markets (US, Canada, UK, etc.).
• Build topic clusters, keyword maps, and create detailed content briefs.
• Collaborate with writers and editors to publish large volumes of SEO-optimized content.
• Conduct content audits, track keyword rankings, and adapt to algorithm changes.
• Work closely with designers and developers to improve UX and key site performance metrics.
   

Requirements:

• Proven experience in driving SEO success in highly competitive Tier-1 markets (you’ve ranked tough keywords in top positions 🔝).
• Deep understanding of on-page, off-page, and content SEO.
• Hands-on experience with tools like Ahrefs, SEMrush, Surfer SEO, Google Search Console, Screaming Frog, and more.
• Ability to independently manage SEO projects from strategy through execution and analysis.
• Fluent English (C1 or higher) – editorial mindset is a big plus.
   

We Offer:

• Work with industry experts in iGaming and betting
• Competitive USD salary + benefits package (21 days of paid vacation, sick leave, etc.)
• Fully remote position — work from anywhere in the world
• Diverse and multicultural international team
• Opportunities for professional development and learning
• Join a team of experienced specialists and grow with us!

Job Description

• 4+ years of experience in writing technical documentation
• Philological or technical background
• Excellent command of English (Advanced +)
• Excellent written and verbal communication skills
• Proofreading and editing skills
• Analytical skills
• Team player
• Experiance in Healthcare domain would be a plus

Job Responsibilities

• Create, edit, update, and maintain project-related documentation
• Work closely with development, testing, and product teams to ensure the quality, discoverability, and accuracy of the content created or updated
• Work with different document control tools to process project-related documentation
• Documentation releasing 
• Localization 
   

Department/Project Description

Our client is innovative manufacturer of medical devices in the United States which produces a devices and software applications.

At this project, you will have a great opportunity to be involved into the full development life cycle of medical software which is intended to help individuals by processing certain information taken from medical devices to identify health trends and to track daily activities.

Project Manager (iGaming)
Part-time | Remote | 15–20 hours/week
 

OnePlusOne Solutions is looking for a reliable and organized Project Manager to help manage ongoing iGaming projects. We're developing casino-style games with international teams and need someone who understands how game production works — from art to logic — without diving into backend or dev management.
Our games are built on PlayCanvas, so familiarity with this engine is important.
 

What you'll do:

• Coordinate designers and developers working on casino-style games
• Run daily standups and weekly syncs
• Track progress, organize tasks, and remove blockers
• Communicate with stakeholders and keep the process clear and moving
• Ensure delivery stays on time and aligned with the vision

Requirements:

• Experience managing game projects (especially slots, gacha, or casino-style games)
• Understanding of how games are made (pipeline, roles, assets, QA)
• Familiarity with PlayCanvas game engine
• Strong communication and organizational skills
• Proactive mindset, clear communication, and a problem-solving attitude
• Fluent in English (B2+)

We’re hiring a Backend Engineer to help build and scale a modern, edge-native, web3-enabled platform. You’ll be responsible for designing backend systems that are fast, resilient, and secure — while integrating directly with smart contracts, wallet infrastructure, and blockchain data.

You’ll work with technologies like Cloudflare Workers, Wrangler CLI, Drizzle ORM, CockroachDB/PostgreSQL, Redis/Upstash, BullMQ, and Viem — and you must be fluent in both backend architecture and web3 protocols.

What You'll Do

• Develop backend services in Node.js running on Cloudflare Workers
• Use Wrangler CLI for deployment, edge routing, and observability
• Design and manage scalable relational schemas using Drizzle ORM with CockroachDB or PostgreSQL
• Build asynchronous processing pipelines using BullMQ (or equivalent queue systems)
• Integrate with Redis/Upstash for caching, session state, and task queues
• Connect backend services to EVM-compatible blockchains using Viem
• Read and write to smart contracts, manage wallet flows, and interact with on-chain data
• Collaborate closely with frontend engineers consuming your APIs, typically in React/Next.js apps

• Own the full development lifecycle from design to production monitoring
   

  Requirements

  3+ years of experience in backend development with JavaScript/TypeScript
  Strong production experience with Node.js and Cloudflare Workers
  Deep knowledge of web3 fundamentals, including:
  EVM architecture and smart contract interaction
  Wallet flows and signature validation
  RPC providers and event listening
  Professional experience using Viem, ethers.js, or similar libraries
  Proficiency with Drizzle ORM and SQL databases (CockroachDB/PostgreSQL)
  Familiarity with Redis, Upstash, and distributed job queues (BullMQ, SQS, etc.)
  Experience building and scaling APIs consumed by modern frontend stacks
  Strong grasp of system design, testing, CI/CD, and performance optimization
  Comfort in fast-paced, remote, and async-first teams
  
  Nice to Have
  Experience working in early-stage startups or contributing to open-source tools
  Familiarity with additional web3 stacks (e.g., The Graph, ZK tech, cross-chain bridges)
  Contributions to smart contracts (Solidity or otherwise)

We are looking for an Affiliate SMM Manager to join our growing team in the iGaming and betting industry.
 

Responsibilities:

1. Content Strategy Development

• Plan and execute content strategies tailored to the affiliate marketing space
• Adapt content for various platforms: Telegram, Instagram, Facebook, forums, media sites, TikTok, etc.

2. Social Media Management

• Manage daily posting, Stories, Reels, and videos
• Maintain consistent brand voice and visual identity across channels

3. Community Engagement

• Interact with followers via comments and direct messages
• Grow audience engagement and build a loyal community
• Run polls, giveaways, and other interactive content

4. Creative Content & Meme Marketing

• Create viral, timely, and humorous content
• Stay on top of internet trends and pop culture
• React quickly to trending news and events

5. Partnerships and Influencer Collaboration

• Identify and engage with partners, influencers, and ambassadors
• Manage and support joint social media activities

6. Analytics & Reporting

• Monitor key metrics: reach, engagement, follower growth
• Analyze content performance and adjust strategies accordingly

7. Paid Social Campaigns

• Set up and manage targeted ad campaigns to drive traffic to affiliate offers or products
   

Requirements:

• Minimum 1 year of experience in affiliate marketing, ideally within the iGaming sector
• Experience developing and executing content strategies in the affiliate space
• Solid understanding of various platforms and ability to tailor content for each
• Hands-on experience managing social media (posts, Stories, Reels, videos) with consistent branding
• Strong community management skills: engaging communication, organizing polls and giveaways
• Creative mindset with a strong sense of internet culture, memes, and viral content
• Quick response to trends and current events
• Experience working with bloggers, influencers, and partners
• Ability to analyze content performance and adjust based on data
• Basic knowledge of setting up and optimizing paid social media campaigns
   

We Offer:

• Work alongside industry professionals in the iGaming sector
• Fully remote position
• Competitive compensation in USDT, with a benefits package
• International and multicultural work environment
• Professional growth and learning opportunities
• Paid time off: 21 vacation days + 10 sick days per year
• English language courses

We are currently looking for a Junior/Middle Account Manager to support our Casino Manager team specifically in managing documentation and agreements with game content providers.
 

Key Responsibilities:

• Preparing, reviewing, and coordinating contracts with providers (including NDAs, service agreements, appendices);
• Supporting the negotiation process by tracking terms and ensuring all documentation reflects agreed conditions;
• Handling provider-related documentation flow: tracking contract statuses, collecting signatures, and archiving;
• Gathering and submitting required documents and data for compliance checks;
• Communicating with providers on legal and documentation-related matters (under guidance of Casino Manager or Legal team);
• Maintaining and updating the internal database of provider agreements and documents.

Requirements:

• 1+ year of experience working with contracts, documentation, or in a partner/account management role (in iGaming, fintech, legal, or IT);
• Understanding of basic legal processes: contract preparation, coordination, and signing;
• Strong English skills (B2 or higher) - especially written communication for working with English-language documents and partners;
• Excellent attention to detail and organizational skills;
• Ability to manage multiple document flows simultaneously and work with structured data;
• Basic understanding of the iGaming market and how game providers operate (will be a plus but not mandatory).

Nice to Have:

• Experience working with game/content providers in the iGaming industry;
• Familiarity with contract lifecycle management tools or legal document workflows.

We Offer:

• No bureaucracy in decision-making and the opportunity to directly influence the product/project;
• Opportunities to learn or teach - we support internship and mentorship programs;
• Freedom to bring your ideas to life through your own initiatives;
• A supportive environment and a team that builds truly great products that change the market;
• Competitive salary based on IT/iGaming market standards + a full benefits package);
• A comfortable office in the center of Kyiv (walking distance from Zvirynetska/Lybidska metro) with a panoramic green terrace. The blackout issue is 100% solved;
• Paid vacation - 17 working days per year, with the ability to (almost) unlimitedly carry over unused days from the previous year;
• Extra days off - for special occasions such as weddings, childbirth, emergencies, and more;
• Referral bonus - we truly value when teammates refer their friends. In addition to working with a trusted person, we also reward you with a bonus;
• Relocation support - moving to a new city can be stressful and expensive, so we offer a relocation bonus to make the transition smoother.

QATestLab is an international IT outsourcing company that provides independent software testing services. We have over 20 years of experience in providing QA support to companies in various industries — from e-commerce, banking, and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.

We are developing a sales department and are looking for an energetic and ambitious Sales Manager (b2b) for our IT services. If you are keen on communication with people, the dynamic pace of work, professional challenges, and constant development, you are a perfect match.

We expect that you:

• Have spoken and written English at the Upper-Intermediate level
• Have 2+ years experience in IT sales (B2B)
• Have experience with the full sales cycle
• Have high communication skills
• Have desire to develop in the field of IT sales
• Aim on long-term and high-quality results

• Have experience with KPI.

   

Will be a plus, if you:

• Have a basic understanding of the software development and testing lifecycle (SDLC/STLC)

• Have experience working with Clay.

   

What will you do:

• Search for and attract new clients and projects with the aim of expanding the program’s client portfolio;
• Process incoming leads and actively work with target clients at various stages of the sales funnel;
• Address objections from potential clients: ability to communicate effectively, argue the company’s position, and build trust;
• Maintain CRM and analytics on potential partners.
• Coordinate projects at all stages of launch and support, including gathering customer information, negotiating prices, and concluding/reviewing contracts.

• Participate in brainstorming sessions with the team to develop sales strategies, generate new ideas, approaches, etc.

   

We offer:

• Collaboration with a stable company with established processes and a positive atmosphere
• Experience in managing projects of various levels of complexity, methodologies, and approaches
• Flexible cooperation format: start between 8:00 to 11:00, finish between 17:00 to 20:00
• 100% compensation for sick leave, 18 working days off

• A developed corporate culture, system of social assistance, and a wide loyalty program

   

Become a part of our team! Hand in your CV!

Product company BETER announces a vacancy for a DevOps Engineer to develop and maintain infrastructure using modern technologies and practices. If you are interested in developing and automating infrastructure based on Terraform, managing containers using Kubernetes (especially AWS EKS), writing Helm charts, programming in Python, and using GitOps and GitLab CI, then this position is for you.

Necessary skills and requirements:
- Experience in infrastructure development and management using Terraform.
- Deep knowledge of Kubernetes, in particular AWS EKS, and the ability to work with Helm charts.
- Ability to program in Python for automation and development of DevOps tools.
- Experience in using GitOps and developing CI/CD pipelines based on GitLab.
- Knowledge and experience in working with tools such as ELK, Prometheus, and Grafana for monitoring and analysis.
- Ability to develop and maintain DevOps standards to improve infrastructure efficiency and reliability.

It will be a plus:
- Experience using other infrastructure coding tools such as Ansible or Puppet.
- Experience in implementation and configuration of distributed tracking systems (distributed tracking systems), such as Jaeger or Zipkin or their analogs.
- Experience with Operator Lifecycle Manager.
- Experience in using Elasticsearch Index Lifecycle Management, Data Tiers.
- Experience in developing and maintaining microservices in the AWS environment.
- Knowledge of programming languages other than Python for automation and tool development.
- Experience in working with containers, databases, and other AWS services.
- Higher technical education or equivalent work experience.
- The constant search for an answer to the question "why" and "how to do better", but at the same time critical thinking to understand when it is rational to do it "better".

Duties:
- Infrastructure development, configuration, and support using Terraform.
- Management and orchestration of containers based on Kubernetes (AWS EKS) and writing Helm charts.
- Development and support of tools for automation of deployment and monitoring.
- Implementation and development of GitOps standards and CI/CD processes based on GitLab.
- Configuration of logging and monitoring systems based on ELK (Elasticsearch, Logstash, Kibana), Victoria Metrics, and Grafana.
- Active participation in improving the company's infrastructure and development processes.
- Development and implementation of distributed tracking systems (distributed tracking systems), if necessary, and knowledge of such systems as Jaeger or Zipkin.
- Help in finding bottlenecks and performance problems, profiling requests to the DB, or to message brokers.

What and how do teams work?
- Programming languages: .net core, PHP, node.js, python.
- Containerization and orchestration: Docker, Docker-Compose, Kubernetes (AWS EKS), Helm.
- Cloud services: AWS (S3, RDS, EC2, etc.).
- Monitoring and analytics: ELK (Elasticsearch, Logstash, Kibana), Victoria Metrics, Grafana.
- Versioning and CI/CD: GitLab CI.
- Non-RDBMS: Redis sentinel, MongoDB, Clickhouse.
- Message queues: Kafka (MSK).
- IoC tools: Terraform, Ansible, Helm, OLM.
- GitOps is soon..

We offer:
- Ability to work remotely.
- Competitive and timely payment for services.
- Flexible work schedule.
- Personal mentoring and coaching.
- Team building and corporate events.
- 100% paid sick leave.
- 20 working days of paid vacation.
- Paid child care leave.

• Project Description:

  The core business of our client is in operating a power exchange for Central Western Europe, the United Kingdom and the Nordic countries.
  The company develops own cloud platform which enables operation activity of the business.
  Platform aiming at managing local flexibility trading between Flexible Service Provider and TSOs / DSOs fostering renewable and demand response integration into the grid and coordinating TSO and DSO flexibility needs.
  You will join an agile team responsible for the development, test, configuration and deployment of a market platform hosted on the Cloud (AWS, GCP) and based on a Kubernetes cluster.
   

• Responsibilities:

  Designing / Developing / Testing micro services solution following the guidelines from product/project management within an Agile/Scrum framework.
  Maintain the devops & quality processes and be accountable for its application all along the development lifecycle through code reviews.
  Supporting the product owner and the project manager in the creation, description, refinement of the user stories / tasks managed in the product backlog
  Develop, test and validate proof of concept or architectural design patterns.
  Providing support for technical proposals (technical solution definition and estimates) and demonstrations to potential customers/partners
   

• Mandatory Skills Description:

  PhD or Engineering Master degree in computer science with significant professional experiences ideally in the energy sector
  6+ years of professional experiences on software development
  Used to work in an Agile/Scrum framework
  Good communication and presentation skills (oral and written)
  Experiences with solutions using Time series (meter data) management
  Strong technical expertise one the tech stack below:
  - Software development: JS, TypeScript
  - Front-end: Angular, React
  - Back-end: NodeJS, Express.JS
  - Database: PostgreSQL
  - DevOps and CI/CD: gitlab, Jenkins
  - Deployment: Docker, Kubernetes (EKS)
   

• Nice-to-Have Skills Description:

  Knowledge of micro services and event driven architectures principles and associated design pattern in a cloud AWS environment.
  Technical expertise one the tech stack below:
  - Front-end: Next.JS
  - Database: NoSQL (Elasticsearch, Kafka)
  - Software test: Cypress, Postman
  - DevOps and CI/CD: gitlab, Jenkins
  - Deployment: AWS, GCP, Docker, Kubernetes (EKS)

Dripify is looking for a performance-obsessed Senior User Acquisition Manager to take the lead on scaling our paid media efforts across Google, Meta, YouTube, LinkedIn, and emerging channels like TikTok.

Your mission? Launch, optimize, and scale multi-channel paid campaigns that drive free trials, reduce CPL, and fuel sustainable growth. You’ll own the full paid funnel — from strategy to execution — and work closely with content, design, and product marketing to turn product value into high-performing acquisition campaigns.

This is a remote-first role with occasional travel for off-site team meetups.

About You:
You’re not just a media buyer — you’re a full-funnel growth strategist.

You love numbers, experiments, and ROAS as much as you love a well-crafted creative brief. You’ve scaled paid channels in B2B SaaS before and know how to drive performance, not just impressions. You know when to go broad, when to go niche, and when to double down.

If you check these boxes, keep reading.

Requirements:

— 5+ years of experience in B2B performance marketing, including at least 2 years specifically within the B2B SaaS industry
— Deep knowledge of Meta Ads, Google Ads (Search & Display), YouTube Ads, and LinkedIn Ads
— Proven ability to set up and manage campaigns across all stages of the funnel (TOFU → BOFU)
— Track record of reducing CPL, improving CTR, and achieving ROAS targets at scale
— Strong analytical mindset with fluency in attribution logic, conversion tracking, and dashboard reporting
— Proficient with tools such as GA4, Meta Business Manager, Google Ads Manager, and LinkedIn Campaign Manager
— Experienced in briefing creative teams, interpreting performance data, and iterating rapidly
— Startup mentality — fast-moving, resourceful, proactive, and ownership-driven
— Excellent English communication skills (B2/C1 level)

Responsibilities:

— Plan, launch, and scale paid acquisition campaigns across Google, Meta, YouTube, and LinkedIn
— Manage budgets, optimize for ROI, and ensure spend aligns with CAC and trial goals
— Lead creative testing — messaging angles, ad formats, hooks, visuals
— Build full-funnel strategies — cold, warm, and retargeting campaigns
— Collaborate with design and content teams to produce high-converting assets
— Report on campaign performance with actionable insights
— Test new platforms and acquisition experiments (TikTok, programmatic, influencer paid)
— Build and manage audience segments for ABM, lookalikes, remarketing, and CRM sync

Would be a plus:

— Experience running paid campaigns for LinkedIn automation, outreach, or sales software
— Familiarity with TikTok Ads Manager or experimentation on emerging B2B platforms
— Experience setting up UTM structure, tracking dashboards, and conversion events via GTM
— Background in landing page CRO or funnel optimization

Work conditions:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Call with Recruiter — ✅Test task —✅Interview with CEO —✅Reference check— ✅Offer

Lead Generation Specialist (IT Sales)
Part-time | Remote | Long-term
 

OnePlusOne Solutions is looking for a proactive and detail-oriented Lead Generation Specialist to help us grow our pipeline and bring in new clients through Upwork and other online channels.

We’re a flexible international team working on design, development, and iGaming projects — and we’re looking for someone who’s ready to grow with us.
 

What you’ll do:

• Search and bid on relevant jobs on Upwork from our verified agency profile
• Research and engage potential leads through other platforms and sources
• Track and enter lead data and activity in HubSpot
• Keep documentation and reporting organized and up to date
• Conduct intro calls with potential clients and pass warm leads to the team
• Collaborate closely with management to adjust strategies and priorities

Requirements:

• Experience in lead generation and bidding on Upwork
• Confident communication skills for conducting intro calls with clients
• Basic understanding of IT services and outsourcing
• Proficiency in English (B2+ or higher), especially in written and spoken communication
• Attention to detail, structured workstyle, and consistency in reporting
• Experience with HubSpot (or willingness to learn quickly)
• Strong self-management and reliability

Preference will be given to female specialists, but all qualified applicants are welcome.

Format: Part-time, remote
Potential for long-term collaboration and growth

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!

QATestLab is an international IT outsourcing company that provides independent software testing services. We have over 20 years of experience in providing QA support to companies in various industries — from e-commerce, banking, and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.

We are developing a sales department and are looking for an energetic and ambitious Sales Manager (b2b) for our IT services. If you are keen on communication with people, the dynamic pace of work, professional challenges, and constant development, you are a perfect match.

We expect that you:

• Have spoken and written English at the Upper-Intermediate level
• Have 2+ years experience in IT sales (B2B)
• Have experience with the full sales cycle
• Have high communication skills
• Have desire to develop in the field of IT sales
• Aim on long-term and high-quality results

• Have experience with KPI.

   

Will be a plus, if you:

• Have a basic understanding of the software development and testing lifecycle (SDLC/STLC)

• Have experience working with Clay.

   

What will you do:

• Search for and attract new clients and projects with the aim of expanding the program’s client portfolio;
• Process incoming leads and actively work with target clients at various stages of the sales funnel;
• Address objections from potential clients: ability to communicate effectively, argue the company’s position, and build trust;
• Maintain CRM and analytics on potential partners.
• Coordinate projects at all stages of launch and support, including gathering customer information, negotiating prices, and concluding/reviewing contracts.

• Participate in brainstorming sessions with the team to develop sales strategies, generate new ideas, approaches, etc.

   

We offer:

• Collaboration with a stable company with established processes and a positive atmosphere
• Experience in managing projects of various levels of complexity, methodologies, and approaches
• Flexible cooperation format: start between 8:00 to 11:00, finish between 17:00 to 20:00
• 100% compensation for sick leave, 18 working days off
• A developed corporate culture, system of social assistance, and a wide loyalty program
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Become a part of our team! Hand in your CV!