Jobs Content Manager

SNIPS is where Netflix meets TikTok. We transform premium TV shows and movies into addictive, short-form vertical episodes for mobile viewing. 

We are looking for a highly motivated Creative Strategist who thinks outside the box and will take ownership of our content and creative direction.

Responsibilities 

● Develop SNIPS’ creative and content strategy. 

● Identify the strongest scenes, characters, emotions, and cliffhangers for marketing. 

● Turn existing footage into attention-grabbing ads and organic content. 

● Create hooks, scripts, captions, voiceovers, storylines, and editing briefs. 

● Produce content ideas for Meta, TikTok, YouTube, AppLovin, and other platforms. 

● Use performance feedback from media buyers to improve future content. 

● Use AI tools to create, adapt, localize, and scale content efficiently. 

● Initially manage content production hands-on. 

● Later recruit and manage editors, designers, copywriters, or creators if needed. 

Requirements 

● Excellent written and spoken English. 

● Strong understanding of short-form video, storytelling, and attention-grabbing hooks. 

● Hands-on experience with AI tools such as Claude, ChatGPT, ElevenLabs, and AI video or image-generation platforms. 

● Ability to use AI for scripting, voiceovers, localization, creative development, and content production. 

● Highly motivated, proactive, creative, and results-driven. 

● Able to combine creative instinct with performance data. 

● Experience in entertainment, streaming, mobile apps, gaming, or performance marketing is preferred. 

● Able to take full ownership without constant direction. 

TO APPLY

Please send: ● A short introduction in English. 

● Examples of content or creatives you have produced. 

● The AI tools you regularly use and how you use them. 

● Three content ideas you would test first for SNIPS. 

We are looking for a hands-on creative thinker who can develop the strategy, produce strong content, and use AI to create and scale winning ideas quickly. 

We are looking for a performance-focused copywriter who can write paid social ads and manage the UGC process from brief to final asset.

Responsibilities:

• Copywriting and creative
• Write hooks, angles, ad copy, and short-form video scripts for paid social.
• Turn customer research, reviews, comments, and ad data into testable creative ideas.
• Write copy that sounds natural, specific, and appropriate for the creator or platform.
• Review ad performance and identify what should be repeated, changed, or dropped. UGC management
• Find and organize UGC creators for different products and creative concepts.
• Write clear briefs covering the hook, talking points, footage, tone, and call to action.
• Manage communication, deadlines, revisions, usage rights, and final deliverables.

What we are looking for:

• Experience writing performance or direct-response copy for paid social.
• Experience writing short-form video or UGC scripts.
• Strong understanding of hooks, angles, objections, and calls to action.
• A portfolio showing relevant ad copy, scripts, or UGC work.

Experience with Meta, TikTok, YouTube, creator platforms, or creative testing systems is a plus.

We are looking for a Content Moderator who will become the main point of contact for our models and help them successfully grow their profiles on the platform.

This role combines communication, process coordination, model support, and collaboration with the internal team. We are looking for someone who knows how to build trust, enjoys bringing structure to processes, and is genuinely focused on results.

Key Responsibilities

• Support models throughout all stages of their collaboration with the company.
• Build and maintain strong, long-term relationships with models.
• Ensure photo and video materials are provided on time.
• Assign and communicate content creation tasks to models.
• Follow up on requests, deliverables, and deadlines.
• Conduct onboarding for new models.
• Answer models’ questions and help resolve day-to-day operational issues.
• Coordinate communication between models and the internal team.
• Monitor profile activity and identify opportunities for further growth and development.
• Maintain spreadsheets and internal documentation.

• Identify ways to improve processes and increase models’ overall performance and efficiency.

   

We are looking for someone who:

• easily connects and builds rapport with different people;
• is responsible and well-organized;
• is comfortable taking initiative and ownership;
• values structure and well-organized processes;
• can effectively manage multiple tasks and priorities at the same time;
• has strong attention to detail;
• focuses on outcomes rather than simply completing tasks;
• feels comfortable working in a fast-paced and dynamic environment.

Must Have:

• At least 1 year of experience in one of the following or a similar role: Account Manager, Customer Success Manager, Project Manager, Recruiter, or Operations Manager.
• Excellent communication and interpersonal skills.
• Experience working with Google Sheets and Google Docs.
• Ability to work effectively with large volumes of information.
• Strong sense of ownership, independence, and responsibility.
• Excellent self-organization and time-management skills.
• Strong written Ukrainian and English skills.

Will Be a Plus:

• Previous experience working with dating agencies or within the Social Discovery industry.
• English proficiency at Intermediate level (B1+) or higher.

Language Requirements:

English: B1 – Intermediate

Spanish: B2+ 

We are looking for a Content Moderator who will become the main point of contact for our models and help them successfully grow their profiles on the platform.

This role combines communication, process coordination, model support, and collaboration with the internal team. We are looking for someone who knows how to build trust, enjoys bringing structure to processes, and is genuinely focused on results.

Key Responsibilities

• Support models throughout all stages of their collaboration with the company.
• Build and maintain strong, long-term relationships with models.
• Ensure photo and video materials are provided on time.
• Assign and communicate content creation tasks to models.
• Follow up on requests, deliverables, and deadlines.
• Conduct onboarding for new models.
• Answer models’ questions and help resolve day-to-day operational issues.
• Coordinate communication between models and the internal team.
• Monitor profile activity and identify opportunities for further growth and development.
• Maintain spreadsheets and internal documentation.

• Identify ways to improve processes and increase models’ overall performance and efficiency.

   

We are looking for someone who:

• easily connects and builds rapport with different people;
• is responsible and well-organized;
• is comfortable taking initiative and ownership;
• values structure and well-organized processes;
• can effectively manage multiple tasks and priorities at the same time;
• has strong attention to detail;
• focuses on outcomes rather than simply completing tasks;
• feels comfortable working in a fast-paced and dynamic environment.

Must Have:

• At least 1 year of experience in one of the following or a similar role: Account Manager, Customer Success Manager, Project Manager, Recruiter, or Operations Manager.
• Excellent communication and interpersonal skills.
• Experience working with Google Sheets and Google Docs.
• Ability to work effectively with large volumes of information.
• Strong sense of ownership, independence, and responsibility.
• Excellent self-organization and time-management skills.
• Strong written Ukrainian and English skills.

Will Be a Plus:

• Previous experience working with dating agencies or within the Social Discovery industry.
• English proficiency at Intermediate level (B1+) or higher.

Language Requirements:

English: B1 – Intermediate

Spanish: B2+ 

At Netrocket, content is how we build authority in the US HVAC market. We're looking for a Content Manager who can take our YouTube channel, podcast, and website content off the team's plate — and run it independently. If you're organized, proactive, and fluent in English, this role is for you.

Responsibilities:

YouTube Management

• Upload horizontal videos with all required elements (titles, descriptions, tags, thumbnails)
• Generate video thumbnails via AI tools (or coordinate with a designer)
• Prepare CTA scripts for the CEO when needed
• Maintain the content calendar and ensure consistent publishing schedule
• Review and sort raw video footage into organized folders
   

Podcast Management

• Publish audio podcasts across all major platforms; register on platforms where the company isn’t present yet

   

Community & Outreach

• Monitor and respond to YouTube comments
• Conduct podcast guest outreach: work through a list and invite relevant people to the CEO’s podcast

Requirements

• Advanced English — written and spoken (essential for outreach and content)
• Hands-on experience publishing content in WordPress
• Comfortable working with multiple content formats: text, images, video (not at designer/editor level)
• HTML/CSS basics — a plus
• Ownership mindset: executes independently, meets deadlines, takes responsibility
• Organized and self-managed — no micromanagement needed

About the Role

We are looking for a Direct Communication Channels Manager responsible for SMS, WhatsApp, Telegram, and Push notifications.

This is an operational and technical role at the intersection of vendor management and integrations. You will independently source providers, negotiate commercial terms, integrate them into Smartico via API, and ensure that communication channels remain stable, efficient, and cost-effective.

The role is focused on the Indian market, with high traffic volumes and frequent provider rotation. Routes may have a short lifecycle, while pricing and delivery quality can fluctuate significantly. OTP traffic also comes with the risk of fraudulent attacks. This is not a “set it and forget it” environment — communication channels require daily operational monitoring and fast response.

You will also act as the technical owner of provider integrations within the department. Postman, webhooks, and API documentation will be part of your everyday toolkit rather than tasks delegated to developers.

Responsibilities

Provider Sourcing & Vendor Management

Systematically source new providers to expand geographic coverage, reduce costs, improve deliverability, or introduce new functionality;
Evaluate providers based on geographic coverage, pricing, throughput (messages/minute), API documentation quality, reputation, and overall reliability;
Request and compare commercial terms and maintain a database of tested providers to avoid duplicate testing;
Support contract processes in cooperation with the Legal team.

Technical Integrations

Test and debug provider APIs using Postman, including send-message methods, request structures, callbacks, and responses;
Configure webhooks in Smartico and transfer tested setups into production configurations;
Conduct technical tests with local testers before signing agreements and after native integration;
Run marketing A/B tests to validate channel effectiveness before full rollout;
Open and manage tickets for native integrations with Smartico;
Diagnose integration issues, including failed sends, messages marked as delivered by the provider but not received by users, and missing delivery/click callbacks.

Channel Health & Operational Control

Perform daily monitoring using Smartico Data Studio, provider dashboards, Firebase for Push, and local testing;
Monitor fail rates, with a 10% failure rate serving as a trigger for investigation;
Manage OTP routes, including caps and alerts (Karix), analyze traffic legitimacy together with the Product team, and mitigate potentially costly fraudulent attacks;
Control communication costs, including SMS length and per-character overcharges, per-player limits, and overall caps;
Monitor provider balances, ensure timely top-ups, reconcile invoices, and manage channel budgets.

Incident Management & Communication

Handle incidents such as mass delivery failures, sender blocking, and OTP attacks. Initial response is expected within one hour, with an emergency solution within several hours, followed by a post-mortem;
Escalate major issues to the CRM Lead and keep the team and CVM informed about global incidents;
Manage IVR content and routes;
Advise CVM and Product teams on communication channels and webhook configurations;
Prepare reports on channel performance for management.
 

Requirements
Experience working with SMS aggregators and/or WhatsApp BSPs at scale, with specific examples of geographies, traffic volumes, provider changes, and their financial impact;
Strong technical background: confident use of REST APIs and Postman, webhook configuration, and ability to work directly with API documentation. A practical technical task will be included in the interview process;
Vendor management experience, including price negotiations, route testing, and the ability to distinguish actual provider capabilities from sales promises;
Understanding of channel economics, including cost per message, conversion rates, and route profitability/ROI;
Experience with OTP traffic and understanding of risks such as SMS pumping/artificial traffic is a strong advantage;
English sufficient for professional written communication with international providers.
 

Nice to Have
Experience in iGaming, gambling, or betting, particularly with the Indian market;
Experience with Smartico or similar CRM platforms;
Experience using Telegram channels and bots as marketing channels;
Experience with Firebase and push notifications;
Experience with IVR.
Expected Results

Within the first three months:

All existing communication channels should be under control, including monitoring, caps, and provider balances;
At least one new provider should be fully integrated end-to-end independently;
A structured database of providers and routes should be established, including the economics of each route.

Performance will be evaluated based on channel stability and measurable financial savings/revenue impact, rather than the number of activities completed.

We offer:
-The opportunity for remote work from anywhere in the world.
-A friendly atmosphere and people who love their work.
-Managers interested in team member development.
-20 working days of vacation, 5 days off, and sick leave compensation.

We are looking for a creative, highly energetic, and football-obsessed SMM & Content Manager to own our brand presence across Instagram, TikTok, and Threads etc.
 

In this role, you will be responsible for designing engaging static creatives, producing dynamic short-form videos (Reels & TikTok), launching visual campaigns, and building partnerships with sports influencers. If you live and breathe football culture, understand social media algorithms, and know how to convert sports trends into organic reach, this role is for you.
 

Key Responsibilities

• Social Media Operations & Strategy:
• Manage posting schedules, distribution, and community engagement across Instagram, TikTok, and Threads.
• Develop engaging creative concepts, write copy, and set clear, precise briefs for graphic designers and editors.
• Maintain regular publishing cadence and high visual standards across all platforms.
  
   
• Short-Form Video Production:
• Ideate and script engaging short-form video concepts (TikToks and Instagram Reels), writing clear execution briefs for video editors and AI designers
• Research and test innovative content formats, developing visual briefs and prompts for the AI and motion design teams to create
• Leverage viral audio, football meme culture, and emerging social media trends to generate organic reach and user acquisition
  
   
• Influencer Marketing & Collaborations:
• Identify, pitch, and build partnerships with relevant Ukrainian sports influencers, bloggers, and football content creators with the help of our marketing team.
• Manage end-to-end influencer integrations and evaluate campaign performance
  
   
• Content Planning & Growth Alignment:
• Participate in building content calendars aligned with key football matches, product updates
• Work closely with internal marketing еo boost high-performing organic content and maximize reach
   

Requirements & Qualifications

• 1-2+ years of hands-on experience as an SMM Manager or Content Creator with a portfolio of active social media accounts
• Advanced understanding of local and international football culture, leagues, match storylines, and fan communities.
• Native command of modern internet humor, memes, and the ability to quickly turn breaking football events into viral content.
   

Nice-to-Haves

• Background in sports media, football channels, gaming, or iGaming platforms.
• Experience creating briefs for designers, managing task pipelines, and working efficiently with team members.
   

What We Offer

• Competitive compensation aligned with your skills and portfolio.
• Fully remote flexibility with a modern, dynamic team culture.
• High creative freedom, quick decision-making, and space for experimentation.
• Direct impact on scaling a fast-growing sports-tech product in the mobile gaming space.
  
  
  About Fifteen Soft:
  Fifteen Soft is a sports-tech startup headquartered in Kyiv, building engaging mobile gaming experiences. Our flagship product, the Fifteen App — a free-to-play football challenge game with real trophies. 

Responsibilities:

Carrying out segmentation of the database and implementing remarketing strategies;

Compose and plan email newsletter campaigns;

Customers retention;

Ensuring all email campaigns comply with current email best practice in the industry;

Communication about promo events;

Promo plan preparation;

Preparing a technical task to designer and copywriter;

A/B Testing on various email campaigns to establish the most effective;

Tracking and reporting on email campaigns in order to guide improvements;

Analysis of current email marketing campaigns and making recommendations for improvement;

Analysis and monitoring of the main KPIs and CRM actions;

Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.
 

Requirements:

Customer-first mindset;

Analytical and strategic thinking skills;

Data-driven approach;

Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);

Engagement;

Prior experience in retention roles (1+ years);

Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;

Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

Excellent written communication and copywriting skills in English;

Work experience with chatbots and AI would be highly appreciated;

Responsibility for running end-to-end projects as required.

Responsibilities:

Carrying out segmentation of the database and implementing remarketing strategies;

Compose and plan email newsletter campaigns;

Customers retention;

Ensuring all email campaigns comply with current email best practice in the industry;

Communication about promo events;

Promo plan preparation;

Preparing a technical task to designer and copywriter;

A/B Testing on various email campaigns to establish the most effective;

Tracking and reporting on email campaigns in order to guide improvements;

Analysis of current email marketing campaigns and making recommendations for improvement;

Analysis and monitoring of the main KPIs and CRM actions;

Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.
 

Requirements:

Customer-first mindset;

Analytical and strategic thinking skills;

Data-driven approach;

Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);

Engagement;

Prior experience in retention roles (1+ years);

Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;

Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

Excellent written communication and copywriting skills in English;

Work experience with chatbots and AI would be highly appreciated;

Responsibility for running end-to-end projects as required.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We're looking for a CRM Manager with iGaming experience who knows how to build personalized communications, analyze retention metrics, and launch campaigns that keep players coming back again and again.

📅  Your daily adventures:

Operational tasks:

• Set up, launch, and analyze CRM campaigns (daily, weekly, themed, holiday campaigns);
• Create monthly promo plan and execute it;
• Create and optimize automated communication flows (triggers, welcome-flow, lifecycle logic);

• Manage multi-channel communications: email, push, SMS, onsite, in-app, messengers.

   

Additional responsibilities:

• Segment users based on lifecycle stage, gaming, and payment behavior;
• Collaborate with designers and content managers on creatives and campaign texts;
• Contribute to setting and adjusting campaign KPIs: OR, CTR, CR, Retention, Reactivation.
   

Team and cross-functional collaboration:

• Work closely with VIP, Promo, BI, Product, Content, and Support teams;
• Participate in planning the quarterly CRM roadmap;
• Prepare campaign reports and presentations;
• Collect and implement player feedback (in collaboration with CS and VIP teams).

🧭 What makes you a great match:

• 3+ years of experience as a CRM Manager in Gaming;
• Understanding of key retention metrics and strong analytical skills;
• Knowledge of structures and mechanics of personalized communication;
• Experience building automated and trigger-based campaign flows;
• Confident user of Customer.io, Braze, Smartico, or similar platforms;
• Copywriting skills (of course with AI) and basic HTML for email templates;
• Experience working with Tier 1 markets — a plus;
• English proficiency - Upper-Intermediate level or higher (team communication is in English).

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries.

We are building a new market position around what we call Pragmatic AI Software Engineering that helps enterprises adopt AI in ways that are measurable, responsible, and grounded in proven engineering discipline. 

We are looking for Senior Content Marketing Manager who is comfortable with being strategic when it matters, and ready to roll up their sleeves. This is a hands-on role where you will do the thinking and the execution

On any given week, your responsibilities will span across strategic planning and hands-on execution:

• Subject Matter Research: Interview technical leads in the CTO Office regarding complex deployments (e.g., Agentic AI).
• Sales Enablement: Write two-page service overviews, pitch decks, and speaker notes for webinars.
• Content & Campaigns: Build messaging frameworks for core service areas, ICPs, buyer personas, blogs, and promotional videos.
• Cross-Functional Collaboration: Partner with digital marketing, paid search, content, ABM, and sales teams to ensure unified messaging across all client-facing touchpoints.

Responsibilities:

Positioning & Messaging

• Write and maintain the messaging frameworks for N-iX's key services and solutions areas, including the core arguments for why a client should choose us, tailored for different buyers (CTO, VP Engineering, CFO, Procurement) and backed by real examples, rather than generic claims.
• Run competitive research against our main rivals, and turn the findings into comparison documents the sales team can use in live deals.
• Write case studies, review deal outcomes, and collect feedback from delivery leads quarterly to test whether our messaging still matches what buyers value.
• Translate internal services methodologies and frameworks (e.g. our APEX framework) into plain-language descriptions for our target buyers.

Sales materials and campaign content 

• Create solution briefs, presentations, and toolkits that sales and delivery teams can use in customer meetings and engagements.
• Build and maintain pitch decks, and service one-pagers, for key services, and solutions areas.
• Take technical content, including case studies, engineering write-ups, project summaries, and turn it into polished, client-ready material that leads with business results.
• Write clear briefs for graphic and motion designers to ensure visual assets align with the technical context and the N-iX brand.
• Develop marketing kits for campaigns, technology partnerships, and client success stories, including ebooks, web copy, social media copy blocks, video content, campaign ad copy and talking points that paid search, content, and ABM teams can use.
• Work with N-iX subject matter experts on messaging for webcasts, webinars & offline events, including storylines, speaker talking points, and webinar abstracts.

 Market & Buyer Intelligence

• Monitor the market and translate trends into actionable strategies for the broader team.
• Track competitor moves, including new services and solutions launches, rebranding, analyst rankings. Flag what is relevant to how we position ourselves.
• Partner with the market intelligence team to gather research, sales feedback, and client data to build clear pictures of who our buyers are, what they care about, and how they make decisions. Feed this into campaigns and content so they stay rooted in evidence, rather than guesswork.

Required Experience:

• 5+ years of experience in B2B product, solutions, or services marketing within the IT services, technology consulting, or enterprise software sectors.
• Track record of building messaging frameworks, running marketing campaigns, competitive positioning, and sales enablement materials that contributed to pipeline or revenue growth.
• Strong ability to understand complex technical topics e.g., AI/ML, data modernization and software development concepts, and explain them to business and technology decision makers.
• Exceptional English copywriting and editing skills: you should be equally at home writing a concise two-page solution brief as confidently as you can build a high-impact sales deck.
• Experience marketing to senior technical and business buyers (CTO, CFO, VP Engineering, Procurement) across international markets (North America, UK, or DACH).
• Hands-on experience with competitive intelligence: battlecards, win/loss programmes, and primary buyer research.
• Ability to work across international cross-functional stakeholders (engineering, sales, design, communications) and drive projects to completion independently.
• Experience working closely with creative teams, with a sharp eye for high-quality outputs.
• Familiarity with the latest martech tools, including GenAI, and the active use of AI tools to improve workflow performance.
• Comfortable in an environment where processes are still being built and priorities change.

Preferred Experience:

• Direct experience in AI/ML, cloud, data, or software engineering services.
• Experience with partner marketing - technology alliances, SI partnerships, co-marketing programmes.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

Product: iGaming Platform (Casino & Sports Betting)
Market: India, 2 brands
Reporting to: CRM Lead
 

About the Role

We are looking for a Direct Channels Manager to own and develop our direct communication channels: SMS, WhatsApp, Telegram, and Push.

This is a hands-on role combining vendor management, technical integrations, and channel operations. You will source and negotiate with providers, test routes, manage API integrations via Smartico, and monitor channel performance, costs, and stability.

Key Responsibilities

Provider Management

• Source and evaluate SMS, WhatsApp, and other channel providers.
• Compare pricing, coverage, throughput, route quality, and technical capabilities.
• Negotiate commercial terms and manage provider relationships.
• Test and benchmark routes and maintain a database of providers and results.
• Coordinate contracts with the legal team.

Technical Integrations

• Own provider integrations from the CRM/CVM side.
• Work hands-on with REST APIs, Postman, and webhooks.
• Test API requests, callbacks, and messaging flows.
• Configure webhooks and integrations in Smartico.
• Troubleshoot delivery and integration issues independently.
• Support native integrations and run technical and A/B tests before scaling.

Channel Operations & Performance

• Monitor channel performance daily through Smartico Data Studio, provider dashboards, and Firebase.
• Track delivery and fail rates and investigate issues when fail rate exceeds 10%.
• Monitor OTP routes, caps, alerts, and abnormal traffic.
• Control messaging costs, provider balances, invoices, and channel budgets.
• Identify opportunities to improve deliverability and reduce costs.

Incident Management

• Respond quickly to delivery failures, sender blocks, routing issues, and OTP attacks.
• Coordinate provider/route switching when required.
• Escalate critical issues to the CRM Lead and relevant teams.
• Provide reporting and post-mortems after major incidents.

Requirements

Must-have

• Experience with SMS aggregators and/or WhatsApp BSPs at high volumes.
• Hands-on vendor management experience, including sourcing, route testing, negotiations, and provider switching.
• Strong practical knowledge of REST APIs, Postman, webhooks, and API documentation.
• Ability to troubleshoot integrations independently without relying heavily on developers.
• Understanding of channel economics: cost → delivery → conversion → ROI.
• Experience with high-volume messaging and operational monitoring.
• English sufficient for daily communication with international providers.

Nice to have

• Experience in iGaming / Gambling / Betting.
• Knowledge of the Indian market.
• Experience with Smartico or similar CRM platforms.
• Experience with Telegram, Firebase Push, or IVR.
• Experience with OTP traffic and SMS pumping / artificial traffic prevention.

Success is measured by business impact — channel stability, delivery quality, cost efficiency, and revenue growth — rather than activity volume.

Please note: the interview process includes a practical task involving API / Postman work.

We are looking for an experienced CRM Manager to build our customer communication system from the ground up for a fast-growing direct-to-consumer brand.
 

Responsibilities:

• Design and implement the company's CRM infrastructure from scratch.
• Organize and manage a customer database of approximately 10,000 contacts.
• Segment the customer database based on customer behavior and purchase history.
• Set up automated and manual email, SMS, and/or messaging campaigns.
• Develop customer communication workflows, including welcome sequences, product launches, promotional campaigns, customer retention, and re-engagement strategies.
• Integrate the CRM with the necessary tools and platforms.
• Monitor campaign performance and optimize key metrics such as open rates, click-through rates, and conversions.
   

Requirements:

• Proven experience implementing CRM systems and building customer communication processes from scratch.
• Experience with e-commerce or consumer brands is highly preferred.
• Hands-on experience with CRM platforms such as HubSpot, Klaviyo, Kommo, Bitrix24, amoCRM, or similar.
• Strong understanding of CRM marketing, customer segmentation, lifecycle marketing, and marketing automation.
• Experience setting up integrations and automated workflows.
• Analytical mindset with a focus on measurable business results.
   

Nice to Have:

• Experience working with subscription or repeat-purchase businesses.
• Experience cleaning, organizing, and migrating customer databases.
• Knowledge of email marketing platforms and messaging automation tools.
• Understanding of customer retention strategies and loyalty programs.
• Knowledge of data privacy and personal data protection best practices.
   

We’re looking for a Digital Content Manager to join the team behind the Global Transformation Forum Japan, taking place in Tokyo on December 1–2, 2026.
 

This role will take ownership of the Forum’s digital presence and online communications, including the gtf.jp website and social media channels. The ideal candidate can turn complex topics into clear, credible content and build the Forum’s organic visibility across both traditional search and emerging AI-powered search and answer platforms.
 

Key responsibilities:

• Manage the GTF presence across LinkedIn and other social media channels, maintaining a consistent voice and regular publishing cadence before, during, and after the Forum;
• Manage and update content on the gtf.jp website, ensuring that page structure, copy, and metadata are clear, accurate, and well organized;
• Develop and edit high-quality English-language content, including website copy, social media posts, event and speaker descriptions, and other digital materials;
• Coordinate with a translator on Japanese-language content, ensuring accurate and natural localization for the Japanese audience;
• Support the development of the Forum’s SEO and AEO strategy, working with an external consultant during the initial setup and applying the agreed approach across the website and content;
• Track organic reach and content performance, identify what is working, and adjust the digital content strategy accordingly.
   

What we’re looking for:

• Excellent written English and a strong sense of clear, credible, and engaging communication;
• Hands-on experience managing social media channels and a CMS-based website;
• Strong editorial judgment and the ability to turn complex topics into accessible digital content;
• Interest in or willingness to learn SEO and AEO; prior specialist expertise is not required;
• Strong organizational skills and reliability when working across international teams and time zones;
• Experience in the digital economy, technology, public policy, international affairs, or think-tank / forum environments is a strong advantage.
   

Engagement: Remote, part-time contract role (20 hours per week) under GTF Worldwide. Initial engagement through December 2026, with an opportunity to extend into 2027.
 

Global Transformation Forum is a new international platform taking place in Tokyo under the theme “Governing the Digital Future”, bringing together policymakers, technology and business leaders, investors, and civil society.
 

Come Back Agency is a recruitment agency that helps IT companies grow their teams with the right people. Right now we are looking for a Content Manager for our client - SoftDoes.

Soft Does is an IT company whose services are used by businesses across the US, including non-technical ones. The company is scaling its website content: SEO-optimized service pages are already live, with more pages, technology descriptions and blog content planned. 

You will work in tandem with the company's current Content Manager, who will onboard you, set priorities and review your work. The workflow is self-managed and result-oriented: you pick tasks from the internal management tool and own them end to end.

About the Role

Your main focus will be on creating and managing website content. You will write, edit, and optimize SEO-focused content, then publish it in the CMS using ready-made templates. Most of your work will involve writing and editing texts, while the remaining time will be spent formatting pages, the visual part, and managing content within the CMS platform.

What You'll Do

• Create SEO-optimized texts following the established content structure (we work in Surfer SEO)
• Edit and rework AI-generated drafts: remove cliches, add uniqueness, adapt the text to our structure
• Create and fill service pages in the CMS using templates - with high attention to detail
• Work with keywords and make sure every page is optimized for Google and AI search
• Use AI tools (e.g., Gemini) for research and information gathering
• Manage your own task flow in the internal management tool
• Search for, generate (AI) and basic image editing for pages or texts (if necessary)

• Over time - additional content tasks: blogs, outreach articles, new page types (technology pages, etc.)

   

What We're Looking For

• 6+ months of experience as a Content Manager, Copywriter, SEO Copywriter or Content Creator with a focus on texts (not graphic or video content creation)
• Hands-on experience with any CMS (WordPress, Shopify or similar - university or internship experience also counts)
• Confident use of AI tools for content beyond ChatGPT: you write detailed prompts and critically edit the output instead of copy-pasting it
• Understanding of SEO basics and keyword work (e.g., Google Keyword Planner or similar tools)
• English B1 - enough to read and edit texts 
• Attention to detail, self-management, and a result-oriented approach
• Interest in IT topics and informational content

Nice to Have

• Experience with Surfer SEO or similar SEO content platforms
• Experience creating content for the US market
• Familiarity with Google Search Console
• Experience writing content for tech / IT companies

What We Offer

• Working hours aligned with US time zones, typically 16:00- 00:00 Kyiv time
•  English lessons to support clear and confident communication
• Paid vacation and sick days
• Fully remote work
• Opportunities for professional growth within the team
• Structured, personalized onboarding to help you ramp up effectively

Hiring stages: Screening call - Test task - Technical interview

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.