Jobs System Administrator

Responsibilities

• Support users (L1-L3)
• Configure internal systems
• Diagnose and troubleshoot technical issues
• Maintain, troubleshoot & upgrade the network infrastructure
• Install and maintain servers, devices and firewall
• Monitor infrastructure
• Ensure the smooth deployment of new SaaS applications
• Configure & troubleshoot IDP, RBAC, Jira, GCP, AD (DC, NPS), Radius
• Update technical documentation

Requirements

Experience and ownership:

• 3+ years iт SysAdmin role with strong onsite presence
• Ability to be the primary IT owner for the Kyiv office day to day (walk-ups, incidents, projects), with structured escalation to the global Corp IT team
• Strong hands-on troubleshooting across endpoints, identity, network, and AV

Endpoints and device lifecycle (macOS and Windows)

• Strong macOS and Windows support skills, including diagnostics, OS upgrades, drivers, and common corporate apps
• Experience managing macOS with Jamf (Jamf Pro preferred): enrollment, profiles, policies, patching, software deployment, FileVault
• Experience managing Windows with Intune: enrollment, configuration profiles, compliance policies, app deployment, patching baselines
• Full equipment lifecycle ownership: provisioning, enrollment, inventory, repairs/RMA, loaners, secure wipe, and disposal

Identity, access, and productivity tooling

• Working knowledge of Okta: user lifecycle, group-based access, MFA troubleshooting, app assignments, and SSO troubleshooting
• Google Workspace administration basics: user/group management and practical troubleshooting (login, email, permissions)
• Atlassian tooling basics: Jira and Confluence user management, groups/permissions, and common access issues
• Understanding of least-privilege access and clean access request handling

Office networking and infrastructure

• Strong office network troubleshooting: LAN/WiFi issues, switch port basics, AP troubleshooting, DHCP/DNS symptoms, VPN client issues
• Familiarity with firewalls (FortiGate preferred): user VPN troubleshooting, basic policy understanding, and collaboration with network owners
• Understanding of VPN concepts

Security and IT hygiene

• Good security instincts: phishing awareness, safe handling of credentials, device security baselines, patching urgency, and incident discipline

Communication and collaboration

• Good English for documentation and coordination with the global team
• Service-oriented mindset, clear updates, and ability to handle interruptions while keeping control of priorities

Nice-to-have

• Familiarity with certificate-based access concepts and auth integrations such as SCEP, AD, LDAP, RADIUS
• Basic scripting/automation (Bash, PowerShell, Python) to reduce manual setup and speed up repetitive tasks
• Familiarity with public cloud concepts used in corporate tooling (GCP preferred; AWS/Azure acceptable), especially IAM and networking basics
• Experience supporting printers, access control vendors, and office buildouts/refreshes

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

Функції:

·         техпідтримка (рівень L2+L3) та забезпечення розвитку (аналіз, проектування, впровадження, оптимізація) мереж та мережевих сервісів  Enterprise-рівня: LAN, WAN, WLAN WiFi, DATACENTER, всі різновиди VPN.

Вимоги:

·         Неповерхневі (на рівні, реально еквівалентному CCNP Enterprise/Routing&Switching + CCNP Security) знання механізмів та протоколів L2/L3 комутації, маршрутизації (BGP, OSPF, EIGRP), QoS, Network Monitoring/Logging/Troubleshooting/Management, відмовостійкості, автоматизації, забезпечення захисту мереж, та т.і.

·         Досвід роботи (від 4 років) з Cisco Catalyst (провідні та безпровідні мережі) та з Fortinet FortiGate (OSPF, BGP, створення, аналіз та оптимізація політик, функціонал Unified Threat Management, інспекція трафіку, IPS, SD-WAN, всі підтримувані різновиди VPN).

Режим роботи та особливі умови:

Офіс/гібрид

Boosty Labs is a leading software development company specializing in Web3, Blockchain, Fintech, AI, and Cloud solutions, with a team of 150+ skilled experts. Since 2017, we have completed over 250 projects for industry leaders like Ledger, Consensys, Near, and many others, delivering custom solutions for businesses of any size.

Requirements:

● 2+ years of experience as a System Administrator
● Experience with Atlassian products, Google Workspace (G Suite), Slack, and Replit
● Experience with monitoring systems
● Strong troubleshooting skills, including network and computer-related issues
● Experience with software installation and configuration
● Knowledge of system security, including intrusion detection and access controls
● Knowledge of data backup and recovery
● Intermediate English

Responsibilities:

● Manage network servers, systems, and technology tools
● Set up and manage user accounts and workstations
● Monitor system performance and maintain systems according to business
requirements
● Troubleshoot technical issues, network problems, and system outages
● Ensure system security through access controls, backups, and firewalls
● Install, configure, and upgrade systems, software, and hardware
● Stay up to date with new technologies and system releases
● Develop expertise and provide training to employees on new technologies and tools
● Build and maintain an internal IT wiki with technical documentation, manuals,
troubleshooting guides, and IT policies
● Maintain and improve backup and recovery processes
● Support the company in maintaining a secure, stable, and efficient IT environment

 

What we offer:

• Remote working format
• Flexible working hours
• Informal and friendly atmosphere
• The ability to focus on your work: a lack of bureaucracy and micromanagement
• 20 paid vacation days
• 7 paid sick leaves
• Education reimbursement

 

Recruitment process: Recruitment Interview — Final interview

ABOUT THE ROLE

We’re looking for a hands-on IT Helpdesk engineer to be our go-to person in the Kyiv office. You’ll handle day-to-day hardware and software support for colleagues, manage equipment, and work closely with the Corp-IT team spread across Warsaw, Tel Aviv, and Limassol. This is a great opportunity to grow into a full sysadmin role - you’ll get exposure to modern cloud-based infrastructure and enterprise tooling from day one.

WHAT YOU'LL DO

• Be the first point of contact for IT issues in the Kyiv office (hardware, software, connectivity, accounts)
• Set up and configure laptops (macOS and Windows) for new hires, including enrollment in MDM
• Handle onboarding and offboarding tasks: account provisioning, equipment hand-off, asset tracking
• Troubleshoot network and Wi-Fi issues in the office; escalate to senior engineers when needed
• Manage and track IT inventory (laptops, peripherals, accessories)
• Process IT requests via our helpdesk system (Jira Service Management)
• Purchase the IT equipment 
• Follow and improve documentation for common support procedures in Confluence

WHAT WE'RE LOOKING FOR

• Basic understanding of networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Comfortable working with both macOS and Windows in a corporate environment
• Familiarity with Google Workspace (Gmail, Drive, Meet, Admin basics)
• Understanding of user account lifecycle: creation, access management, password resets
• Ability to follow runbooks and document your own steps clearly
• Good communication skills - able to explain technical issues to non-technical colleagues
• Responsible and reliable: office presence is critical, this role cannot be done remotely
• Intermediate English: enough to read technical documentation and communicate in writing with the global team

NICE TO HAVE 

Any of the following is a bonus, not a dealbreaker:

  Okta / SSO basics     

  Jamf or Intune experience     

  CLI / basic scripting     

  FortiNet / VPN awareness     

  Previous helpdesk role     

  IT course or certification     

WHAT WE OFFER

• A real learning environment with hands-on mentorship from experienced engineers
• Gradual exposure to modern enterprise tools: Okta, Jamf, Intune, GCP, CrowdStrike, Cloudflare
• A collaborative, distributed Corp-IT team across four countries
• A clear path to grow into a full sysadmin role over time

Project Description

We are looking for a sys admin to cover the US time zone. Working hours: 7 PM to 3 AM.

IT System Administrator (Evening/Night Shift, 7 PM – 3 AM)

Responsibilities:

• Device fleet: set up, maintain, and update Windows and macOS machines; handle hardware onboarding and offboarding.
• User access: manage accounts, roles, permissions, MFA, password resets, and access revocation for departing employees.
• Endpoint updates and security: apply OS and software patches, manage antivirus/EDR, enforce disk encryption (BitLocker, FileVault) and security policies.
• Monitoring: track device health and corporate services, respond to alerts during the shift.
• Backups: oversee backups of workstations and user data.
• Troubleshooting: resolve OS, software, network, VPN, and peripheral issues.
• Developer support: configure local environments (Docker, SDKs, IDEs, repository and VPN access), perform initial diagnosis of deployment issues, and escalate to DevOps.
• Tickets: handle user requests, maintain documentation, and prepare shift handovers.

Requirements:

• Experience: 2+ years as an IT Administrator or IT Support (L2).
• Windows: solid administration of Windows 10/11, including Group Policy.
• macOS: hands-on experience supporting and configuring macOS.
• MDM: Microsoft Intune, Jamf, Kandji, or similar.
• Identity and access: Entra ID (Azure AD) or Active Directory, Google Workspace or Microsoft 365, SSO (Okta, JumpCloud, etc.).
• Networking (end-user level): DNS, DHCP, Wi-Fi, VPN.
• Scripting: PowerShell and Bash/zsh for automating routine tasks.
• Ticketing systems: Jira Service Management, Freshservice, or similar.
• English: B1 or higher.

Nice to Have

• Basic understanding of Docker, Git, and CI/CD to communicate effectively with DevOps.
• Experience with EDR tools (CrowdStrike, SentinelOne, Defender for Endpoint).
• Basic AWS or Azure knowledge at the access-management level (IAM).
• Certifications: Microsoft (MD-102), Apple (ACSP), CompTIA A+/Network+.
• Familiarity with ITIL processes.

Night Shift Specifics

• Autonomy: able to resolve user issues independently without team backup.
• Escalation: clear judgment on when to escalate an incident to on-call DevOps and when it can wait until morning.
• Communication: clear written handovers for the day shift.
• Schedule: consistent availability from 7 PM to 3 AM with an agreed rotation of days off.

We are looking for an experienced System Administrator who will efficiently support the company's IT infrastructure and partially perform network administrator functions.

This is a full-time position based in our Lviv office.

KEY RESPONSIBILITIES:

User technical support:

• Administration and support of macOS and Windows devices;
• Diagnosing and resolving hardware and software issues on laptops/MacBooks;
• Setting up workstations and issuing equipment to new employees.

Network infrastructure administration:

• Configuration and support of Ubiquiti (UniFi) equipment — access points, switches, VLANs;
• Administration of Cisco network equipment;
• Ensuring stable operation of the local network and internet connection.

Device management systems administration:

• Working with ManageEngine, MDM, Microsoft Intune, Jamf — deployment, policy management, updates;
• Centralized management of the company's device fleet.

Monitoring and logging systems administration:

• Configuration and support of Zabbix, Wazuh;
• Log analysis, incident detection and response.

License management:

• Tracking, renewal, and control of software licenses.

Jira/Confluence administration:

• Managing users, access rights, projects, and workflows.

JOB REQUIREMENTS:

Must have:

• 3+ years of experience as a System Administrator;
• Advanced user and administration experience with Google Workspace, Slack;
• Experience with macOS and Windows devices;
• Experience with device management and administration systems (ManageEngine, MDM, Intune, Jamf);
• Skills in administering Jira/Confluence;
• Readiness for multitasking and ability to make quick decisions;
• Strong communication skills and a high level of self-organization;
• Understanding of basic information security and information hygiene standards;
• At least Intermediate level of English;
• Experience with network equipment: configuration, firmware upgrades/updates, understanding of DNS and DHCP server principles.

Nice to have:

• Experience administering monitoring/logging systems (Zabbix, Wazuh);
• Experience with license management;
• Skills with cloud platforms (AWS);
• Experience with Claude Code (MCP connectors, API).

INTERVIEW STAGES:

1. Call with a recruiter;
2. Interview with the Head of Support and Infrastructure and a recruiter;
3. Interview with the CEO of the company.

24PLAY is a GameDev company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are looking for a Dev & SysOps Specialist to develop internal tools, automate company processes using AI, and support our IT infrastructure. This role combines hands-on development and AI integration with day-to-day system administration and technical support.

 

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv;

Responsibilities

• Develop internal tools, scripts, and integrations to improve company workflows.
• Automate routine processes using AI tools and custom software solutions.
• Research, evaluate, and implement AI tools that address practical business needs.
• Integrate AI services and other systems via APIs.
• Identify opportunities to simplify workflows and reduce manual work.
• Configure, monitor, and maintain the corporate network and IT infrastructure.
• Set up, maintain, and troubleshoot employee workstations and other IT equipment.
• Manage hardware procurement and maintain records of company equipment, software licenses, and corporate subscriptions.
• Provide technical support to employees and resolve day-to-day IT issues.

Requirements

• 1+ year of development experience or equivalent hands-on experience building software solutions.
• Practical experience with AI tools / LLMs and an understanding of how to apply them to internal workflows.
• Understanding of APIs and service integrations.
• Experience writing scripts and automating routine tasks.
• Basic knowledge of networks, operating systems, and IT infrastructure.
• Ability to independently research new technologies, troubleshoot issues, and implement practical solutions.
• A systematic approach to work, strong problem-solving skills, and a willingness to develop system administration skills.

Will Be a Plus

• Experience with the OpenAI API, Claude API, Gemini API, or other AI/LLM services.
• Experience building AI agents, automated workflows, or internal AI tools.
• Experience with no-code/low-code automation platforms.
• Hands-on experience with system administration, corporate networks, and IT hardware.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

We are looking for an experienced and self-driven IT Support & Operations Specialist lead to manage IT operations across our European offices.

This person will be responsible for employee devices, office IT infrastructure, user support, vendor coordination, asset management, and basic information security controls. The role requires someone located in the European Union who can work independently, provide remote support to multiple locations, and travel to European offices when on-site assistance is required.

The successful candidate will not only resolve technical issues but will also build and improve a structured IT support process across the region.

Key responsibilities:

User and workplace support

• Provide remote and on-site IT support to employees across European offices.
• Configure, deploy, maintain, and troubleshoot Windows and macOS laptops.
• Support office equipment, including monitors, docking stations, printers, scanners, conference room equipment, and other peripherals.
• Troubleshoot connectivity, Wi-Fi, VPN, software, account access, and hardware-related issues.
• Support employee onboarding, offboarding, and equipment replacement processes.
• Prepare devices and user accounts for new employees.
• Ensure access and company data are properly removed or secured during offboarding.

• Maintain clear communication with users and ensure support requests are resolved within agreed timelines.

   

Helpdesk and IT processes

• Establish and maintain a centralized helpdesk and ticket management process.
• Define request categories, priorities, escalation procedures, and response expectations.
• Create and maintain internal IT documentation, troubleshooting guides, and employee instructions.
• Identify recurring issues and implement permanent solutions instead of repeatedly resolving the same incidents.
• Track support performance, common issues, unresolved requests, and user satisfaction.

• Coordinate escalations with internal engineering teams, software providers, and external vendors.

   

Device and asset management

• Maintain an accurate inventory of laptops, accessories, licenses, and other IT equipment across European offices.
• Manage the complete device lifecycle, including purchasing, configuration, assignment, repair, replacement, return, and secure disposal.
• Implement and maintain device management standards using MDM or endpoint management solutions.
• Ensure devices are encrypted, updated, protected, and compliant with company security requirements.
• Manage software deployment, operating system updates, endpoint protection, and device configuration policies.

• Monitor warranty status and coordinate repairs or replacement with vendors.

   

Office IT infrastructure

• Support and maintain office networks, Wi-Fi, internet connectivity, printers, meeting room systems, and other local infrastructure.
• Coordinate office openings, relocations, expansions, and IT equipment installations.
• Diagnose local network and connectivity issues and work with internet providers or local contractors to resolve them.
• Maintain basic documentation for each office, including network configuration, equipment inventory, providers, contracts, and emergency contacts.

• Ensure critical office infrastructure has appropriate backup and recovery procedures where required.

   

Vendor and procurement management

• Identify, evaluate, and select local IT suppliers, repair services, internet providers, and other technical vendors.
• Request and compare commercial proposals.
• Coordinate equipment purchasing and service delivery.
• Monitor vendor performance, service quality, costs, contracts, and SLA compliance.
• Maintain relationships with vendors across different European countries.

• Look for opportunities to standardize equipment and reduce unnecessary costs.

   

Security and access management

• Apply and monitor company IT security policies across employee devices and offices.
• Ensure laptops use disk encryption, screen locking, endpoint protection, secure authentication, and current operating system updates.
• Support implementation and maintenance of multi-factor authentication, password management, VPN, and device management solutions.
• Assist with user access reviews and removal of unnecessary access.
• Help security team identify and escalate security risks, suspicious activity, lost devices, phishing attempts, and policy violations.
• Support security awareness activities and provide employees with practical guidance on secure device usage.

• Ensure company equipment and data are handled in accordance with internal policies and applicable European data protection requirements.

   

Required experience and skills

• 8+ years of experience in IT support, system administration, workplace IT, or a similar role.
• Practical experience supporting users across multiple offices or countries.
• Strong troubleshooting skills for Windows and macOS devices.
• Experience with Google Workspace administration.
• Experience with user onboarding, offboarding, account management, and access permissions.
• Understanding of office networks, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic firewall concepts.
• Experience supporting printers, meeting room equipment, and office peripherals.
• Experience with ticketing or helpdesk systems such as Jira Service Management, Zendesk, Freshservice, ServiceNow, or similar.
• Understanding of endpoint security, disk encryption, MFA, password managers, antivirus or EDR solutions, patch management, and secure device disposal.
• Experience managing IT assets, equipment procurement, and external vendors.
• Ability to document processes and create clear technical instructions.
• Strong organizational and prioritization skills.
• Ability to work independently, take ownership, and make practical decisions without constant supervision.

• Good written and spoken English.

   

Nice to have

• Experience establishing a helpdesk process from scratch.
• Experience managing IT operations for distributed or remote-first companies.
• Experience with identity providers and SSO solutions such as Microsoft Entra ID, Okta, Google Workspace
• Basic knowledge of Linux.
• Experience with automation using PowerShell, Bash, Python, or similar tools.
• Familiarity with ISO 27001, SOC 2, GDPR, or similar security and compliance frameworks.
• Experience with Apple Business Manager, Windows Autopilot, zero-touch device deployment, or similar technologies.

• Experience supporting office IT projects in several European countries.

   

Personal qualities

• Strong sense of ownership and responsibility.
• Service-oriented approach and good communication with non-technical employees.
• Ability to organize work without detailed day-to-day supervision.
• Practical and cost-conscious decision-making.
• Ability to distinguish urgent incidents from routine support requests.
• Willingness to investigate root causes and improve processes.

• Comfortable coordinating several vendors, offices, and requests simultaneously.

   

Location and working model

• The candidate must live in Poland (Kraków) and be able to visit the office several times a week.
• The role is primarily remote.
• Occasional travel to company offices across Europe will be required.
• The candidate must be legally authorized to work in their country of residence.

• Availability during standard European business hours is required.

   

Success in this role

During the first months, the successful candidate is expected to:

• Create a clear inventory of European IT equipment, vendors, systems, and office infrastructure.
• Introduce or improve the centralized helpdesk process.
• Standardize employee onboarding and offboarding procedures.
• Establish minimum device and endpoint security requirements.
• Document the IT setup and escalation contacts for every European office.
• Identify major operational and security risks and prepare an improvement plan.
• Improve visibility into IT costs, equipment lifecycle, and vendor performance.
• Reduce recurring support issues through standardization, documentation, and automation.

What this role actually is

This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.

You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.

Key Responsibilities

• Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
• Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
• Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
• Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
• Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
• Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
• Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
• Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
• Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
   

Requirements

• 3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
• Practical experience supporting macOS in a production employee environment.
• Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
• Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
• Demonstrated ownership of access lifecycle — joiners, movers, leavers — including approval flows and least-privilege practice.
• Experience with equipment provisioning, inventory, and remote/international delivery.
• Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
• Experience working in a ticketing system with SLAs, and maintaining written documentation.
• Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
• At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
• Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.

Nice to Have

• Scripting and automation (Bash, PowerShell, Python).
• Apple Business Manager, Zero-Touch / automated device deployment.
• Experience with VPN, LDAP, or ZTNA solutions.
• Exposure to ISO 27001 / SOC 2 processes or security audits.
• Interest in security topics (access control, endpoint security, Zero Trust).
• iGaming industry experience.
• Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).

What We Offer

• Competitive Salary
• Quarterly Bonuses
• Unlimited Paid Time Off
• Unlimited Paid Sick Leave
• Remote & Flexible Working
• Private Medical Insurance
• Financial Support for Life Events
• Professional Development Budget
• International Exposure
• Regular Company Events

Recruiting Process

• HR Interview
• Technical Interview
• Final Interview
  
  By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

We are looking for a Junior Strong / Middle System Administrator to join our team. This role is ideal for a hands-on professional who combines solid technical skills with strong organizational abilities and enjoys contributing to smooth, efficient company operations.

Requirements

• 2+ year of experience in system administration and/or technical support
• Confident user of office and productivity software
• Strong troubleshooting skills across hardware, software, and network issues
• Basic understanding of office management processes and equipment maintenance
• Familiarity with IT security principles and best practices
• Strong organizational skills and ability to multitask in a dynamic environment
• Strong communications level
• English Level is Intermediate or above

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Perform routine system and equipment maintenance to ensure reliability and efficiency
• Troubleshoot and resolve technical issues to maintain a stable and seamless work environment
• Oversee office-related operations such as equipment setup, basic facility support, and vendor coordination
• Manage inventory of office supplies and IT equipment to ensure optimal resource usage
• Maintain accurate records of equipment, software licenses, warranties, and service agreements

We Offer

• Medical insurance after the trial period
• Team-building activities
• 24 paid vacation days per year
• 5 paid sick leave days per year

#vacancy #VoIP / #Asterisk Engineer (Fintech) | Remote | $2,000–3,000

Key Requirements

• 3+ years of commercial experience in a relevant role.
• Strong expertise in Asterisk (versions 13 and above).
• Hands-on experience building and maintaining VoIP solutions for contact centers or fintech environments.
• In-depth understanding of SIP and RTP protocols, including NAT and QoS.
• Experience configuring and managing SIP trunks.
• Experience configuring IVR workflows, agent queues, and skill-based routing, including fallback and overflow logic.
• Experience with call recording, CDR, and CEL.
• Strong Linux administration skills (Ubuntu/Debian) in production environments.
• Practical experience securing VoIP infrastructure, including protection against brute-force attacks, Fail2Ban, firewall configuration, ACLs, and rate limiting.
• Experience integrating Asterisk with external systems, including CRM, billing, antifraud solutions, and APIs.
• Experience using AMI / ARI to integrate Asterisk with backend systems.
• Understanding of financial systems requirements, including reliability, auditability, and logging.
• Ability to quickly understand and troubleshoot complex or legacy systems.

Responsibilities

• Maintain and continuously improve the company’s telephony platform.
• Ensure the stable operation of support, collections, and sales communication channels.
• Configure and maintain IVR menus, call queues, and routing logic in line with business processes.
• Integrate the telephony platform with internal services, including CRM, backend systems, and billing.
• Ensure high availability and minimize system downtime.
• Monitor call quality and key performance metrics, including SLA, ASR, and ACD.
• Identify and resolve latency and call-quality issues.
• Optimize system performance and support infrastructure scaling.
• Upgrade and improve the existing VoIP infrastructure.
• Create and maintain technical documentation covering call flows, routing, and integrations.
• Collaborate with cross-functional teams, including backend, support, and security.

We are a leading sea moss superfood brand in the U.S., on a mission to redefine natural wellness by making it simple, accessible, and affordable for everyone, everywhere.

As we continue to scale across multiple channels and serve a growing customer base, we are looking for a CRM & Automation Specialist to take ownership of our customer support technology ecosystem.

You'll be responsible for managing and optimizing our Zendesk, Shopify, and Siena AI infrastructure, proactively identifying issues before they impact customers, and building scalable systems that support long-term growth.

Why join us?

In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.

What we're looking for:

• Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
• Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
• Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
• Detail-oriented – You notice small inconsistencies before they become large operational problems.
• Strong communicator – You can explain technical issues clearly to both technical and non-technical stakeholders.

What you'll do:

CRM & Automation Management

• Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
• Improve support operations by reducing manual work and streamlining agent processes.
• Ensure accurate and reliable data flow between systems.

AI Support Systems (Siena AI)

• Monitor, test, and optimize AI performance and customer experience.
• Identify and resolve bugs, broken logic, and integration issues.
• Improve AI responses through prompt and knowledge base optimization.

Troubleshooting & System Reliability

• Investigate and resolve issues across Zendesk, Shopify, APIs, and AI platforms.
• Perform root cause analysis and implement preventative monitoring.

Vendor & Cross-Functional Collaboration

• Act as the main point of contact for AI and support technology vendors.
• Partner with Support, Marketing, Retention, and Operations teams to build scalable solutions.
• Drive system improvements, feature requests, and automation initiatives.

Reporting & Analytics

• Build and maintain dashboards tracking support performance, AI quality, and automation effectiveness.
• Analyze trends and data to identify customer, product, and operational issues before they become larger problems.

What you bring:

Required Experience

• Strong experience in Zendesk administration.
• Experience working in e-commerce environments.
• Experience building workflows, automations, and support operations systems.
• Strong analytical and troubleshooting capabilities.
• Experience working with large datasets and reporting.

Technical Skills

• Zendesk (Critical): Administration, Triggers, Automations, Macros, Integrations, Zendesk Explore.
• Shopify: Customer architecture, Orders and fulfillment flows, Tags and customer segmentation, Metafields.
• AI Platforms: Siena AI or similar AI customer support tools, Understanding of LLM behavior and prompt engineering.
• Data & QA: Root cause analysis, System testing, Data validation, Dashboard building.

What we offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

Ready to Build the Systems Behind an Exceptional Customer Experience?

If you're passionate about automation, AI, e-commerce systems, and solving complex operational challenges—and you want to own the infrastructure that powers customer support at a fast-growing wellness brand—this role is for you.

Apply now and help us build smarter systems that allow our team to focus on what matters most: serving our customers. 🌊

Наш партнер – міжнародна продуктова iGaming компанія, B2B game provider із понад 12-річним досвідом на ринку в пошуку Service Desk Specialist. 

Основний фокус компанії — regulated European markets, а продукти представлені у 27+ юрисдикціях.

Main Responsibilities:

– Provide IT support to employees (remote and on-site)

– Manage user accounts, permissions, and system access

– Handle onboarding and offboarding from the IT side

– Prepare and configure employee workstations

– Manage IT equipment procurement, delivery, and inventory

– Troubleshoot hardware, software, and system issues

– Maintain IT documentation and asset records

– Support internal tools (Google Workspace, Atlassian, GitHub)

– Participate in IT infrastructure and security improvements

Mandatory Requirements:

– 2+ years in IT support / Service Desk / system administration

– Experience with access management, onboarding, equipment provisioning

– Experience supporting macOS/Linux/Windows 

– Experience with MDM solutions

– Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

– Basic understanding of cloud platforms (AWS / Azure / GCP)

– Basic understanding of GitHub access management

Nice to have:

– Experience with VPN or LDAP

– Administration experience in Atlassian, GitHub, AWS

– Interest or experience in security topics (Zero Trust, access control, endpoint security)

We offer

– Competitive EUR salary

– Quarterly bonus system

– Flexible schedule

– Medical insurance

– Unlimited vacation and sick leave

– Budget for professional learning

– Modern hardware

We are looking for a Network Infrastructure Engineer to develop, maintain, and improve our network infrastructure across data center and cloud environments.

In this role, you'll take ownership of network solutions from design and configuration to deployment, troubleshooting, and ongoing support. 

We're looking for someone who enjoys hands-on engineering, automation, and solving technical challenges independently.

You'll have the opportunity to work on diverse infrastructure tasks, implement practical solutions, and directly contribute to network reliability and continuous improvement.

Responsibilities

• Design, implement, and maintain network infrastructure across data centers and cloud environments.
• Take ownership of network solutions end-to-end, from planning and configuration to deployment, troubleshooting, and ongoing support.
• Configure and maintain VLAN, LACP, vPC, routing, BGP, and VPN connectivity.
• Manage and troubleshoot network equipment, including Cisco Nexus switches and Palo Alto firewalls.
• Build and maintain connectivity between data centers, providers, and partners.
• Configure and maintain AWS Direct Connect and Azure ExpressRoute / VPN connectivity.
• Automate network configurations and routine operations using Ansible and scripting tools.
• Manage cloud network infrastructure using Terraform / Infrastructure as Code.
• Troubleshoot production network issues, including latency, packet loss, routing, firewall, VPN, and physical connectivity problems.
• Organize data center cross-connects and coordinate with providers and remote hands.
• Support network connectivity for Windows and Linux servers.
• Monitor network availability, maintain technical documentation, and improve infrastructure reliability.
• Participate in designing and implementing fault-tolerant and highly available network solutions.

Requirements

• 5+ years of experience in Network Engineering or Network Infrastructure Engineering.
• Strong knowledge of TCP/IP, VLAN, STP, LACP, NAT, ACL, DNS, and routing.
• Hands-on experience with BGP configuration and troubleshooting in production environments.
• Practical experience designing, implementing, and maintaining network solutions independently.
• Experience with enterprise networking equipment, preferably Cisco Nexus or comparable platforms.
• Experience configuring and troubleshooting next-generation firewalls, preferably Palo Alto Networks.
• Good understanding of VPN/IPsec, routing, firewall policies, and site-to-site connectivity.
• Experience with data center networking, including connectivity between data centers, providers, and external partners.
• Experience with cloud networking, including AWS Direct Connect, Azure ExpressRoute, or similar connectivity solutions.
• Hands-on experience with network configuration automation using Ansible.
• Experience with Terraform / Infrastructure as Code for managing cloud networking.
• Strong troubleshooting skills and experience resolving production network incidents.
• Ability to take ownership of technical tasks, make independent decisions, and deliver practical solutions.
• English: Intermediate or higher.

Nice to Have

• Experience working in infrastructure teams with broad technical responsibilities.
• Experience building or significantly improving network infrastructure from scratch.
• Knowledge of Python or PowerShell for network automation.
• Experience with different networking vendors and equipment.
• Experience in FinTech, Trading, or other environments with high availability requirements.
• Experience designing network redundancy, failover, and disaster recovery solutions.

What we offer:

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for a person who will be responsible for the maintenance of corporate devices, networks, VPN, and third-party systems. This position requires knowledge of and experience with corporate Mac OS IT systems of various types and a proven ability to learn new skills in a constantly changing technical environment. We plan to develop this direction at Noltic, so it might become a zone of your career growth.

Requirements: 

• Proven experience as a System Administrator, Network Administrator, or similar role
• Confident knowledge of the principles of network technologies
• Positive, can-do attitude and teamwork
• Ready to learn and self-improve
• Intermediate level of English

Will be a plus:

• Hands-on experience with electrical systems/cabling
• Experience with Apple hardware & software
• Ability to perform small repairs related to cabling/electrical wiring, etc.
• Own car and ability to use it for work-related tasks

Responsibilities:

• Research and provide better alternatives to the current IT solutions used within the company
• Maintenance, configuration, and reliable operation of computer systems (mostly Mac OS) and office equipment
• Support corporate IT infrastructure and quickly resolve any issues stopping business operations
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Consulting users on technical questions
• Support business operations from an IT standpoint, including onboarding, off-boarding new employees, setting up new systems, etc.
• Upgrade systems with new releases and models
• Build an internal wiki with technical documentation, manuals, and IT policies

We offer:

• Highly experienced team with 10+ years in both technology and business
• Challenging, inspiring projects using modern technologies
• Reimbursement of professional certifications
• Well-being bonus (medical Insurance, sports compensation, mental health program) after the probation period
• Corporate English and German classes
• Professional development plan
• 18 working days paid vacation
• Law agency support through our partner law agency
• Regular performance reviews and a competitive salary
• Flexible working schedule and employee-friendly HR policy
• Delicious coffee from Chehovych Roastery at the Lviv office