Jobs System Administrator

Looking for a Windows pro who speaks fluent English!

We have a lot of users in the US who need your help. This is a classic SysAdmin role: part high-level admin, part "help me, my laptop is broken."

The Tech Stack:

• Windows Administration.
• Standard user support & troubleshooting.
• Active Directory / Office 365 (standard routine).

The Schedule:Since our clients are in the USA, we work Monday to Friday, 16:00 – 01:00 (Kyiv time).

Requirements:

• Strong Windows background.
• Great communication skills in English.
• Ability to work independently during the evening shift.

Ready to dive in? Let’s chat!

Pai Defence is a British-Ukrainian air defence tech company building distributed systems across the frontline. 
Our core value is impact for Ukraine: we build technology that makes a real difference on the actual battlefield, not in labs or on paper specs. We operate with a deep-tech mindset, pushing new technologies where engineering rigor truly matters.
 

We’re looking for an experienced Linux engineer whose primary responsibility will be integrating various SDR (Software Defined Radio) devices into our software platform. 
This is a role for those who love working at the hardware-software boundary, understand how data travels from physical ports to high-level applications, and can make that path as fast and reliable as possible.
 

What you’ll do:

• Integrate different SDR models into a unified Linux-based ecosystem
• Work with vendor SDKs and develop high-performance userspace applications
• Optimize high-throughput data processing in real-time
• Write clean, stable, and performant code in C++ or Python
• Debug inter-process communication, manage buffering and latency

Requirements:

• 5+ years of professional Linux systems experience
• Linux Power User: comfortable in terminal, understands kernel-space vs user-space, knows systemd and driver configuration
• Hardware Interface Expert: hands-on experience with USB 2.0/3.0, Ethernet, or other high-throughput interfaces
• Data Stream Architect: understands IPC principles, ring buffers, memory overflow prevention, and latency minimization for raw data transmission
• C++ Developer: writes reliable code that doesn’t crash on the first unexpected packet from hardware
• English: B2 or higher

Nice to have:

• SDR experience: familiar with RTL-SDR, HackRF, USRP, or has GNU Radio experience
• Experience with ROS/ROS2 (node development, topics/services)
• Understanding of data transmission protocols and digital signal processing (DSP)
• Hobbies related to electronics, radio communication, or robotics

We offer:

• Meaningful, high-impact work in Ukraine’s air defense domain
• Deep-tech engineering challenges where rigor and performance matter
• High ownership and autonomy from day one
• Work format: Kyiv office with occasional remote days
• Senior engineering team with direct communication and minimal bureaucracy
• Full-time position with standard hours; occasional off-hours for testing/updates

We are currently seeking an IT Support Specialist to join a manufacturing company specializing in radio electronics. You will be responsible for ensuring the stable and secure operation of the IT infrastructure, providing user support, and implementing modern solutions to improve internal processes.

Responsibilities

• User support (Windows/macOS): access, VPN, RDP, printers, Microsoft 365.
• Installation, configuration, and maintenance of workstations and peripherals.
• Participation in onboarding/offboarding: accounts, equipment, access.
• Maintenance of equipment database, documentation updates.
• Basic diagnostics of problems, escalation of complex incidents.

Requirements and qualifications

• Experience working with Windows 11 and macOS (installation, configuration, and basic troubleshooting).
• Understanding of Active Directory principles: user account creation/deactivation, security groups, access policies.
• Basic knowledge of Microsoft 365 / Azure AD.
• Experience with VPN clients.
• Knowledge of configuring and maintaining network printers, drivers, and print queues.
• Ability to install and maintain user hardware (laptops, monitors, docking stations, peripherals).
• Basic diagnostic skills for hardware and software issues.
• Understanding of asset management processes: inventory, asset tracking, database maintenance.
• Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VLAN).
• Strong customer service and communication skills; ability to explain technical issues in simple terms.
• Attention to detail, responsibility, and reliability.
• Ability to work effectively in a team and follow SLA guidelines for incident resolution.
• Willingness to learn and grow within the field of system administration.
• English level: Intermediate or higher — ability to communicate with users and read technical documentation.

Nice to have

• Understanding of onboarding/offboarding processes for employees.
• Experience with Intune / MDM or similar device management systems is a plus.

This position offers a unique opportunity to ensure the smooth operation of the IT environment, support a growing team, and implement new technological solutions.

CodeIT is a service product development company. We know how to transform business ideas into profitable IT products.

We are looking for a skilled System Administrator to join our internal IT team and ensure seamless support across systems, networks, and devices. From managing Linux and Windows environments to handling cloud services and backup systems — your role will be key to keeping our operations secure, efficient, and scalable.

If you’re ready to take ownership of infrastructure stability, support a fast-growing company, and work with a wide tech stack — we’d love to hear from you!

Location: Kharkiv (office)

Required skills

• Strong experience with power users support
• Strong experience with Linux Administration (at least rpm-based distributions), Windows 11 Administration (installation, deployment, MDT), Apple MacOS (re)installation
• OS/Software problems solving
• Knowledge in TCP/IP stack on a good level
• English level: Pre-intermediate

Desired to have

• Scripting: bash, python, PowerShell
• Experience with Docker ecosystem (conception of containerization, orchestration systems docker-compose, docker-swarm, k8s)
• Experience with conceptions of monitorings (Nagios, Zabbix, Cacti)
• Good knowledge of conceptions of CI/CD, IaaC.
• Experience with virtualization systems and tools such as libvirt, vagrant, qemu
• Knowledge of conceptions of cloud solutions from AWS, GCE, Azure
• Research with AI skills

Responsibilities

• Technical support for company users
• Support of company network
• Work with company and customers infrastructure, servers (website hosting, development, backup storage, routing, etc.) and services (DNS, DHCP, Redmine, Gitlab, Dovecot, Postfix, Google Workspace, ...)
• MDM Management for Apple / Microsoft devices
• Switch electricity to reserve channels in case of power loss
• Support of company infrastructure
• Planning, budgeting and performing company procurements
• Ensuring uninterrupted operation of internal infrastructure and access to external communication channels
• Installation, configuration, and maintenance of software
• Solving software and hardware problems of computers
• Office equipment maintenance
• Reinstalling computer systems and recovering lost information
• License management
• Providing anti-virus protection and security of the local network

Being a member of the CodeIT team means

• Сompensation of participation in conferences and workshops
• Development of soft skills (people management and emotional intelligence training)
• Free access to the company account on Udemy educational platform
• Internal library
• Corporate English courses
• Experienced and supportive team members
• Paid time off (vacation, sick-leave, remote work)
• Legal support
• Well-equipped office located in Kharkiv

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our 

games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a System Administrator to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Responsibilities:

• Administration and development of corporate infrastructure based on Windows Server 2022 (Active Directory, DNS, DHCP, GPO).
• Full migration of users and resources to Active Directory.
• Configuration and maintenance of a hosting platform based on VMware ESXi 7.0.
• Design and implementation of a secure multi-layered network architecture with VLAN segmentation (e.g., for servers, users, guests, IoT).
• Configuration of network equipment (L3/L2 switches, firewalls, access points) to implement the new architecture.
• Setup, maintenance, and ensuring availability of a local Git server (Gitea).
• Technical support for users (85+ people), including macOS support.
• Ensuring information security, system monitoring, organization of backups, and disaster recovery planning.

Our ideal candidate:

• At least 3 years of experience as a System Administrator.
• Strong knowledge and hands-on experience with Windows Server 2022 and Active Directory.
• Experience in building and administering multi-layered networks: VLAN, ACL, IP subnets, L3 routing.
• Experience working with VMware vSphere / ESXi.
• Experience configuring network equipment (MikroTik, Ubiquiti, etc.) and firewalls.
• Proficiency with macOS (configuration, integration with corporate services, support).
• Experience with version control systems (Git).

Nice to Have:

• Experience working in a software development environment (understanding of CI/CD, developers' needs).
• Familiarity with Gitea.
• Basic scripting skills (PowerShell, Bash, Python) for automation.
• Understanding of fundamental cybersecurity principles.
• Experience with security solutions (EDR, centralized antivirus, SIEM).

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees

   

  Ready to create the next gaming hit? Apply now and join 24Play! 🚀

Type: Project-based engagement( 3 months full-time, after part-time)
After project completion: Ongoing part-time cooperation (support & maintenance)
Format: 100% remote

Dripify is looking for a System Administrator for a company-wide IT audit and systematization — access management, MDM, SSO, and security processes rolled out across the entire organization

Requirements:

— 3+ years of experience in system administration or IT operations
— Confident macOS administration (device setup, troubleshooting, lifecycle management)
— Hands-on experience with MDM platforms, with a strong preference for Kandji
— Solid experience with SSO/IAM: Google Workspace administration, Okta or similar identity providers
— Experience administering Atlassian tools (Jira, Confluence): user management, permissions, project configuration
— Proven experience managing access across SaaS tools such as Slack, Figma, Atlassian, and similar platforms
— Understanding of compliance and audit readiness: familiarity with IT audits and ability to prepare systems and processes accordingly
— Experience with VPN setup and remote access management
— Strong documentation culture: ability to create clear, structured, and maintainable process documentation
— Self-directed and comfortable working in a fully remote environment

Responsibilities:

— Full lifecycle access management: onboarding, offboarding, role-based permissions, and access reviews across all corporate tools
— SSO configuration and management (Google Workspace / Okta / JumpCloud) — connecting all SaaS tools under a single identity provider
— Administration of the entire SaaS stack: Slack, Jira, Confluence, Figma, Kandji, ELK, and other tools the team relies on daily
— macOS device management via MDM (Kandji) — remote setup, policies, enrollment, security baselines, and software deployment for the full team
— Security and compliance: preparing the company for IT audits, maintaining documentation, implementing access control policies, and enforcing security standards
— VPN setup and management for secure remote access to internal resources
— User support (1st and 2nd line) for hardware issues, account access, software problems — all handled remotely
— License and asset management: tracking software subscriptions, renewals, and Mac hardware inventory
— Maintaining an internal IT knowledge base: documenting processes, writing clear guides for teammates

Would be a plus:

— Experience scripting in Bash or Python to automate IT workflows
— SOC 2 or ISO 27001 audit preparation experience
— Familiarity with zero-trust security concepts

Hiring process:

✅Interview with Recruiter — ✅ Interview with DevOps — ✅Recommendations— ✅Offer

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For almost 25 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

We are looking for a Systems Engineer with hands-on experience in Microsoft Cloud Solutions and a strong interest in further developing expertise in this area.

Key stack:

• Cloud Solutions: Microsoft Azure, Microsoft 365.
• Server products: Windows Server, SQL Server.
• Automation: programming in PowerShell.

Key tasks

External/client tasks:

• Participating in projects of implementation, configuration, upgrades of Microsoft cloud services and server software – developing and implementing solutions in accordance with clients' business needs and the functionality of Microsoft solutions. The main geography of clients is Ukraine and the EU.
• Participating in meetings with clients, presenting and discussing solution options.
• Maintaining and supporting client infrastructure.
• Participating in writing project documentation and technical specifications.

Internal support (in different periods it takes from 30 to 50% of the time):

• Maintaining the internal IT infrastructure.
• Implementing technical solutions based on security best practice; supporting and maintaining compliance with ISO 27001.
• Conducting IT onboarding and offboarding of colleagues, including preparation of office equipment.

Training and certification: with us, you'll learn the latest versions of Microsoft cloud services and get the correspondent international certification.

Qualification:

• At least 2 years of experience at an engineering position – Systems Engineer, Data Engineer, System Administrator, etc.
• Experience with Microsoft on-premises and hybrid infrastructure: Windows Server, Active Directory DS, Exchange Server, IIS, RDS, GPO, SQL Server.
• Experience in administering Microsoft 365 and Microsoft Azure (SharePoint Online, Exchange Online, Teams, Microsoft Defender, Intune, Azure VM services, Azure VPN, Azure AD Connect, etc.).
• PowerShell programming skills.
• Understanding of basic information network technologies: DNS, DHCP, VPN, IP stack.
• Experience in ensuring the security of IT infrastructure.
• Experience in automating administrative tasks.
• Ability to process and close technical requests from users.
• Experience in writing technical documentation.
• English: Intermediate / B1 or higher, including spoken; fluency in Ukrainian.
• University degree (technical or IT).
• Experience or understanding of the basics of Power Automate and Azure Automation.
• Python and/or JS programming skills.
• Microsoft certificates.

Nice to have, but not a mandatory requirement: 

Soft skills: responsibility, consistency, initiative, interest in professional development.

We offer you:

• Conditions for professional development and training.
• Microsoft certification at the company's expense.
• Various and challenging tasks, including non-standard and new ones even for us.
• Work with solutions from the leading international vendor – Microsoft.
• Participation in ensuring compliance with ISO 27001 together with the Information Security Manager and other teammates.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest 😉.
• Permanent full-time contract.
• Competitive remuneration, revised according to your performance.

If you are motivated to grow and develop in cloud technologies, we invite you to apply with your detailed CV in Ukrainian or English. We’ll contact you if the information in the CV meets the qualification requirements.

Join us, develop your skills and implement projects together with the experienced Innoware team! 

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

Evoplay is one of the leading GameDev providers, recognized for its innovative approach to game development and technological solutions. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

Artur Sharf and Artem Zverev established the studio in 2010 in their desire to create a knowledge-based approach to design and architecture. With offices in Miami, Los Angeles, Dubai, Warsaw, Kyiv, Milan, and London, YODEZEEN is distinguished by its high-end design, international expertise, and local capability and works across various typologies, including residential, commercial, and hospitality projects. We think big, and we go for perfection in everything.
Over the past fifteen years, the studio has successfully delivered projects across the USA, Europe, and the Middle East, with almost 1000 projects in 33 countries. YODEZEEN offers tailor-made solutions for every project with a unique identity according to its context.

We are looking for a System Administrator. 

     Requirements:  

• Experience in IT or technical support up to 1 year  
• Understanding of basic IT security components and architecture (switches, routers, VPN, authentication, etc.) 
• Knowledge of operating systems: Windows, Linux, MacOS 
• Experience with office software (MS Office, Office 365) 
• Good knowledge of MS products (+ Office 365) 
• Good knowledge of installing various programs demanding to the equipment 
• Basic knowledge of network technologies (TCP/IP, DNS, DHCP, NAT)
• Experience in repairing equipment: PCs, laptops, printers, etc.) 
• Skills in working with computer equipment and peripherals (PCs, laptops, printers, etc.)  
• Good communication skills and desire to help colleagues in solving technical problems 
• Level of English – Intermediate and higher
   
  Will be a plus: 
• Knowledge of virtualization technologies (VMware, Hyper-V)
• Knowledge or experience in monitoring systems
• Experience in selecting equipment and purchasing equipment introduction of technical documentation
• Preparation of instructions 
• Experience with firewalls
   
  Responsibilities: 
• Management of internal office infrastructure and ensuring its uninterrupted operation
• Troubleshooting and troubleshooting (diagnosing and solving problems with ISP, wi-fi, operating systems, drivers, etc.) 
• Monitoring the performance of servers and auxiliary equipment 
• Searching for and eliminating technical problems arising from the company's employees when working with services
• Preparing and commissioning new workstations for employees
• Providing technical assistance through helpdesk services 
• Quick response to requests from users 
• Working with services for remote equipment management

IT Support Engineer / Systems Administrator / IT Specialist / IT Administrator / IT Manager

Role Overview

We are looking for a hands-on IT Support Engineer to manage day-to-day IT support in a small office environment. The core infrastructure is already in place (Microsoft Entra ID, Intune, Kandji), and the focus will be on user support, endpoint management, optimization, and continuous fine-tuning.

You will be the primary point of contact for IT requests, supporting both macOS and Windows endpoints for on-site and remote users, while ensuring security, stability, and a great user experience.

Responsibilities

1. Identity & Access Management (Microsoft Entra ID)

·   Administer and support Microsoft Entra ID (Azure Active Directory), including user lifecycle management, groups, roles, and RBAC.

·   Manage and secure integrations with cloud applications and SaaS services.

·   Configure, monitor, and maintain Conditional Access and Multi-Factor Authentication (MFA) policies.

·   Perform regular access reviews and ensure permissions align with internal security and compliance policies.

2. Endpoint & MDM Management

·   Configure, deploy, and manage MDM solutions for:

o   macOS (Kandji / Jamf)

o   Windows (Intune)

o   iOS and Android device

·   Maintain compliance, security baselines, and device health.

·   Continuously optimize MDM profiles, policies, and application deployments.

3. IT Support & Troubleshooting

·   Act as the single point of contact for IT support requests in the office.

·   Troubleshoot hardware, OS, application, and access problems efficiently.

·   Support users both on-site and remotely, ensuring minimal downtime.

·   Assist users with secure access to corporate applications and resources.

·   Escalate complex issues to administrators, vendors or external partners when required.

4. Jira Administration (Preferred)

·   Administer and maintain Jira (users, permissions, projects, workflows).

·   Support Jira users and troubleshoot access or configuration issues.

·   Ensure Jira configuration aligns with internal workflows, security, and data protection requirements.

Qualifications & Skills

·   3+ years of experience in IT support, IT administration, or a similar role.

·   Clear communication skills and a user-oriented mindset.

·   Strong hands-on experience with endpoint support (Windows & macOS).

·   Practical experience with Microsoft Entra ID (Azure AD).

·   Experience with MDM platforms such as Intune, Kandji, Jamf, or equivalent.

·   Solid troubleshooting, analytical, and problem-solving skills.

·   Nice to have familiarity with next-generation firewalls (NGFW) and core networking concepts.

About the Company

Headshot Recruitment agency is looking for AI (n8n) automation engineer. Our client’s company with its HQ in Cyprus, was founded in 2024.

The company is building a next-generation AI-driven companion, an adult entertainment platform focused on highly personalized, progression-based experiences across image, video, voice, and interactive AI content. They operate at scale and prioritize performance, cost efficiency, and monetization. This is a production-first environment, not a research lab.

Employees work on-site in Cyprus and remotely from other countries.

The dev team is Ukrainian.

About the role

We are looking for a hands-on AI automation engineer to build and develop complex AI automation multi-step tech and dev workflows using the n8n platform, including multi-step orchestration, API and AI integrations, reducing manual effort and improving process efficiency.

This role involves working with NSFW / adult content.

We expect from you

• Hands-on commercial experience in building production AI automation workflows.
• Hands-on experience with n8n-based automation (ideally LLM- systems).
• English language at B2+ level (internal communications are in English).

Company offers

• Remote asynchronous work with CET time overlap.
• Type of contract: Employment contract (on-site, Cyprus) or B2B/B2C (remote work)
• Full-time job.
• Key leadership role with direct product and architectural impact.
• Opportunity to build and lead an AI team.
• Flexibility and freedom in the engineering approach.
• No bureaucracy, real impact on architecture and infrastructure.

MyWorkDrive empowers enterprises with secure remote file sharing, enabling access to on-premises and cloud storage file servers via mapped drives, web browsers, or mobile clients - without the need for a VPN.

Position Overview

We are expanding our Support and QA teams and seeking a seasoned, remote IT professional/Systems Administrator to serve as a Level 3 Senior Support Engineer for enterprise customers. In this role, you will handle the most complex escalations, support hybrid identity and storage deployments, and ensure seamless integration between on-premises Windows/AD environments and Microsoft cloud services. 

You will combine mastery of Windows identity and Microsoft cloud (Entra ID, Azure Files/Blob, SharePoint, Graph, Intune, SAML) with a strong customer-first mindset—treating every customer issue as our problem to solve.  

Schedule

• Full-time, Monday to Friday 9 AM - 6 PM Pacific time, with flexibility for occasional off-hours support for critical incidents or maintenance windows.

Key Responsibilities

Customer Support & Troubleshooting

• Act as the senior escalation point for complex issues related to Active Directory, Entra ID (Azure AD), ADFS, SMB, Kerberos, NTLM, and Windows identity. 
• Assist IT Administrator customers with installation, configuration, and advanced troubleshooting of MyWorkDrive products in diverse Windows Server, Active Directory, and Azure environments. 
• Diagnose and resolve authentication and authorization issues involving Azure Files, Azure Blob, SharePoint, Enterprise Apps, SAML SSO, and Graph API permissions.  
• Understand unique client use cases and challenges to design solutions that ensure compatibility, performance, and security across hybrid environments. 
• Maintain detailed documentation of customer environments, troubleshooting steps, and resolutions in helpdesk and knowledge base systems.

Quality Assurance & Testing

• Build and manage test environments using Hyper-V, Azure, and representative customer configurations, including complex AD and Entra ID topologies. 
• Reproduce and isolate defects, perform rigorous QA testing, and file clear bug reports for development, including identity, SSO, and file access scenarios. 
• Validate fixes and new features related to Windows authentication (Kerberos/Interactive Logon), SAML, and Microsoft 365 integrations before general release.

Cross-Functional Collaboration

• Engage with a global customer base via email, helpdesk, and web meetings (Teams, Zoom) to resolve escalated issues and guide best practices. 
• Collaborate closely with engineering, product, and sales teams to manage critical support cases, drive continuous product improvements, and assist with pre-sales technical consultations as needed.

Customer Service Mindset

• Model a customer-first culture: your problem is our problem—no disdain, blame, or defensiveness toward customers.  
• Stay calm, empathetic, and solutions-focused in high-pressure situations, including outages and executive-level escalations. 
• Proactively set expectations, communicate clearly, and follow through on all commitments until resolution is fully confirmed by the customer.
• Consistently meets and strives to exceed defined SLAs for response and resolution times, ensuring customers feel prioritized and informed throughout the lifecycle of their requests.

Required Skills and Experience

Support and Communication

• Exceptional customer service skills, with a calm, empathetic, and solution-focused approach to every interaction. 
• Comfortable working with both highly technical administrators and non-native English speakers, adapting communication style accordingly (English proficiency: Upper-Intermediate or higher)
• Highly responsive, able to triage and prioritize critical issues such as service outages or security-impacting incidents. 
• Excellent written and verbal communication skills, including clear incident summaries, root cause explanations, and step-by-step remediation guidance.

Mindset

• Demonstrated ability to quickly learn and apply complex technical and theoretical information across identity, networking, and storage. 
• Strong sense of ownership: you drive issues to closure, collaborate proactively, and do not “throw problems over the wall.” 
• Entrepreneurial, self-directed, and comfortable working in a fast-moving, distributed team environment.

Extensive IT Background

• 10+ years of experience deploying and managing software in Windows Server/Active Directory and Azure environments. 
• 10+ years of hands-on experience in computer networking (TCP/IP, DNS, routing, firewalls, VPNs, load balancers, proxies).

Technical Mastery – Identity & Cloud

• Deep knowledge of Windows client and server OS, Active Directory, Group Policy, ADFS, and Windows authentication Kerberos, Delegation, Interactive Logo. 
• Mastery of Microsoft Entra ID (Azure AD) including Conditional Access, Enterprise App integrations, SAML/OIDC SSO, and application proxy scenarios.  
• Strong experience with Azure Files, Azure Blob Storage, SharePoint Online, and NTFS/SMB permissions in hybrid file-access architectures. 
• Hands-on experience configuring and troubleshooting SAML/SSO, including certificate management, claims rules, and federation with third-party IdPs. 
• Practical experience with Microsoft Graph API permissions, app registrations, and consent (delegated and application permissions) for enterprise apps. 
• Familiarity with Intune device management, compliance policies, and their interaction with Entra ID and Conditional Access.

Broader Technical Proficiency

• Experience with firewalls, security, switching, proxy/load balancing, Microsoft SQL, IIS, Office 365, and related enterprise tooling. 
• Familiarity with Android/iOS mobile devices, Azure File Storage, Active Directory Trusts, NTFS file sharing, Hyper-V, and SAML/SSO.

Education & Certification

• Bachelor’s degree in Computer Science, Information Systems, or related field (preferred).
• CompTIA, MCSE or related Microsoft certification (e.g., modern Microsoft 365/Azure certifications) preferred.

What We Offer

• Long-term collaboration with a globally trusted enterprise software company.
• Competitive compensation through a contractual cooperation model.
• Fully remote work arrangements.
• Opportunity to work with an experienced, international development team on a mature, enterprise-scale product.

We are growing in headcount and number of workstations, and our hardware and service ecosystem is becoming more complex. We need a System Administrator who can take responsibility for first- and second-line support, workstations, office infrastructure, and asset management, as well as support basic technical integrations and automation tasks when needed. We’re looking for someone with confident, hands-on experience in most core areas, prioritizing depth of expertise over broad but shallow knowledge. 

Workstations: macOS; Windows 10/11; basic Linux at admin level 

Office network: managed switches, WiFi controller or cloud solution, VLAN, 802.1X, VPN 

Services: Google Workspace, Slack, Atlassian Jira / Confluence; basic email and group administration 

Tools: Jira Service Management or similar service desk, remote access tools, console diagnostic utilities 

Location: Warsaw 

Job Type: Full-time, office 

Seniority: Middle

What you’ll do

- 1st and 2nd line support: handling tickets, resolving 70–80% of incidents without escalation, interacting with on-site users 

- Workstations: installation, configuration, and maintenance of workstations (macOS, Windows, Linux), VPN clients, disk encryption, standard profiles 

- Networks and office infrastructure: WiFi, switches, ports, VLAN, DHCP, DNS, basic routing, diagnostics of common issues; printers, meeting rooms, peripherals 

- Services: Google Workspace or Microsoft 365, user accounts, groups, email, calendars, basic policies and access rights - Asset management: tracking laptops, monitors, peripherals, network equipment, licenses and related accounts; inventory, documentation, storage movement 

- Onboarding and offboarding: preparing workstations, issuing and returning equipment, creating and closing accounts, granting basic access 

- Documentation: checklists, short user guides, descriptions of standard procedures, suggestions for improvements 

+ Integration & additional responsibilities: 

- Support basic integrations (e.g. postbacks, conversion tracking, API-based connections) 

- Configure and maintain proxy setups, test and switch providers when needed 

- Validate that integrations and data flows are working correctly 

- Assist teams with technical setup for testing environments (including devices) 

- Communicate with external providers and services when required 

- Contribute to small automation and process improvement tasks

What we’re looking for

- 3–5 years of experience as a System Administrator or Support Engineer 

- Strong administration skills in Windows and macOS 

- Understanding of networks: VLAN, DHCP, DNS, VPN, basic routing; ability to use ping, traceroute, nslookup, ipconfig/ifconfig, read logs 

- Experience supporting office infrastructure: WiFi, switches, printers, meeting rooms, basic monitoring 

- Experience working with a ticketing system, ability to follow priorities and SLAs and keep tasks organized 

- Accurate asset and license tracking, attention to detail, disciplined documentation 

- Willingness to work full-time in the office, communicate effectively with users, and perform physical hardware tasks

Extra points if you have

- Experience automating routine tasks with Bash or PowerShell: bulk operations, log collection, software deployment 

- Experience with MDM or RMM systems for fleet management 

- Experience with migrations: email, WiFi, domains, transition to Google Workspace or Microsoft 365 

- Experience with integrations, tracking setups, or proxy/network-related tools 

- Basic understanding of information security principles and an interest in developing toward infrastructure or security roles

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.