Jobs Business Analyst

Our client is a leading provider of enterprise software solutions, helping organizations optimize complex business processes through innovative technology. The company is committed to delivering high-quality implementation services, driving customer success, and continuously improving its platform through modern technologies and collaborative delivery practices.

They are looking for an experienced Functional Analyst to join the Delivery Services team. In this role, you will be responsible for supporting software implementations, gathering and documenting business requirements, configuring solutions, conducting client training, and ensuring successful adoption of the platform. This position is ideal for someone who enjoys working directly with customers, solving business challenges, and managing multiple implementation projects in a fast-paced environment.

Working Hours: This role requires working at least until 3:00 PM EST (U.S. Eastern Time) to ensure daily overlap with the client's team.

Responsibilities

• Lead client-facing discovery sessions, product demonstrations, workshops, training sessions, and implementation activities.
• Gather, analyze, and document business and functional requirements.
• Translate business needs into system configuration and functional specifications.
• Configure the platform according to future-state business processes.
• Troubleshoot system issues, analyze errors, and recommend appropriate solutions.
• Support client testing, validation, and user acceptance activities.
• Manage multiple implementation projects simultaneously while balancing priorities and deadlines.
• Collaborate closely with delivery teams, account management, product, and engineering teams.
• Act as the bridge between business stakeholders and software development teams to ensure functional requirements are clearly communicated.
• Continuously learn new tools, technologies, and delivery practices while adapting to changing project priorities.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field.
• 5+ years of experience working with financial aid operations or financial aid systems.
• Strong business analysis and requirements gathering skills.
• Experience configuring enterprise software solutions.
• Experience with data conversion and integrations with external systems.
• Proven experience participating in enterprise software implementation projects.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written English communication skills.
• Experience troubleshooting complex business applications.
• Strong client-facing communication and presentation skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Experience with Microsoft Office tools, Jira, Confluence, SharePoint, and Project.
• Comfortable delivering training sessions and working directly with business users.
• Strong sense of ownership, teamwork, and customer focus.

Nice to Have

• Experience with higher education or financial aid software platforms.
• Previous experience as a Functional Analyst or Business Analyst within Professional Services or Delivery teams.
• Experience working in higher education administration.
• Experience collaborating with distributed global teams.
• Exposure to high-growth or rapidly changing environments.
• Ability to thrive in fast-paced and evolving organizations.

What We Offer

• Competitive market salary.
• Fully remote work.
• Opportunity to work on impactful enterprise software solutions.
• Collaborative international team environment.
• Professional growth and continuous learning opportunities.
• Exposure to complex implementation projects and modern delivery practices.
• Flexible work environment with required daily overlap of up to 3:00 PM EST.

Job Title: Senior Business Analyst (Partner Platform / Payments)
Company: VCG Tech Limited
Location: Remote (Global)
Employment Type: Full-Time

Role Purpose

You will own the requirements, data and acceptance layer for one of our core product areas — either the introducing-broker / partner program or payments (deposits and withdrawals). You turn business, regulatory and operational needs into clear, build-ready specifications: requirements, data models, process and state-flow definitions, API and contract expectations, and the UAT scenarios that prove the system behaves as intended. Because this is a live financial platform where partner commissions and client money are at stake, your specifications and your sign-off are what stand between an idea and a correct, auditable outcome.

Day to day you run discovery with operations, compliance, commercial and finance stakeholders, then translate what you learn into models engineers can build from and testers can verify against. You write working SQL to validate behaviour yourself rather than queueing questions for engineers, read API contracts well enough to challenge trade-offs, and drive disciplined UAT through to a defensible sign-off. You document in Jira and Confluence and keep specifications current as the product evolves. You will be embedded in a focused, remote product team and work closely with its product owner, engineers and QA, reporting into the analysis or product function.

Key Responsibilities

Requirements & Discovery

• Run structured discovery with operations, compliance, commercial and finance stakeholders to surface real needs and constraints
• Translate business, regulatory and operational requirements into clear, prioritised, build-ready specifications
• Define scope, assumptions, edge cases and non-functional expectations, and keep them traceable to delivered work
• Resolve ambiguity early by challenging assumptions and confirming intent before build begins
• Maintain a single source of truth for requirements as the product evolves

Data & Process Modelling

• Model entities and relationships (ERDs) for partner-program or payment data, capturing keys, cardinality and lifecycle
• Specify process and state behaviour with state machines and flowcharts, including failure, retry and reconciliation paths
• Define data contracts and field-level rules so events and records remain consistent across services
• Map end-to-end flows across onboarding, trading activity, payment orchestration or commission attribution at a domain level
• Make implicit business logic explicit so it can be built, tested and audited

API & Solution Collaboration

• Read and review API and event contracts, and articulate expected inputs, outputs and error semantics
• Discuss design trade-offs with engineers and influence solutions without dictating implementation
• Specify integration expectations for internal services and external providers in generic, vendor-neutral terms
• Align requirements with platform realities such as idempotency, eventual consistency and message-driven flows

Validation & UAT Sign-off

• Write working SQL against relational databases to verify behaviour independently of engineers
• Design comprehensive UAT scenarios covering happy paths, edge cases and regulatory and reconciliation checks
• Execute or coordinate UAT, triage findings, and confirm delivery matches intent before release
• Own a disciplined, documented sign-off that holds up to audit and operational scrutiny
• Verify fixes and changes on a live financial platform with appropriate care for data integrity

Documentation & Delivery

• Document requirements, models, decisions and acceptance criteria in Jira and Confluence
• Break work into well-formed tickets with clear acceptance criteria and dependencies
• Keep specifications and process artefacts current through change and iteration
• Communicate status, risks and trade-offs clearly to technical and non-technical stakeholders

Required Experience & Skills

• Senior business analysis experience delivering complex, data-heavy features on transactional or financial systems
• Strong data modelling skills: ERDs, entity lifecycles, and field-level data contracts
• Strong process modelling skills: state machines, flowcharts and end-to-end flow specification, including failure and edge-case paths
• Working SQL against relational databases to query and validate system behaviour independently
• Ability to read and reason about REST API and event-driven contracts and discuss design trade-offs with engineers
• Proven UAT discipline: designing test scenarios, executing acceptance testing, and owning a defensible sign-off
• Excellent requirements elicitation and stakeholder management across operations, compliance, commercial and finance functions
• Clear, precise written documentation using Jira and Confluence
• Comfort working on a live production financial platform where correctness, auditability and data integrity matter
• Self-directed delivery in a remote, cross-functional product team

Nice to Have

• Experience in online trading, CFD/FX, brokerage or broader fintech
• Familiarity with the MetaTrader 5 platform and its data and trading concepts
• Understanding of payment-orchestration concepts such as deposits, withdrawals, settlement and reconciliation
• Familiarity with KYC/AML workflow concepts at a process level
• Understanding of introducing-broker, partner or affiliate programs and multi-level commission or rebate models
• Exposure to microservices and message-driven architectures
• Familiarity with observability tooling (e.g. Grafana, Prometheus, CloudWatch) for behaviour validation
• ISTQB, BCS or comparable business-analysis or testing certification

About the Project

We are launching an international digital transformation project focused on the modernization and migration of a national geospatial data platform. The platform serves as a central repository for geospatial information, open data, maps, and climate resilience-related datasets used by government institutions, international organizations, and the public.

The project includes the upgrade of existing GIS-based platforms, migration of data and metadata, infrastructure modernization, implementation of Open Data capabilities, user training, and knowledge transfer activities. The project is funded by an international development organization and delivered in cooperation with public sector stakeholders.

We are seeking a French-speaking Business Analyst to support stakeholder communication, requirements gathering, workshop facilitation, business process analysis, and project documentation. This is a part-time freelance engagement, and the Business Analyst will work closely with the Project Manager, Solution Architect, GIS specialists, development team, QA engineers, and customer representatives throughout the project lifecycle.

Team Structure

The project team is expected to include:

• Project Manager
• Business Analyst
• Web Developers
• DevOps Engineer
• QA Engineer

This role requires frequent interaction with French-speaking stakeholders and active participation in both business and technical discussions.

Responsibilities

• Analyze and document business, functional, and non-functional requirements;
• Communicate directly with stakeholders, technical specialists, and project representatives in French and English;
• Analyze existing systems, business processes, user workflows, and data management practices;
• Support migration activities related to GIS platforms and associated services;
• Translate stakeholder requirements into functional specifications, user stories, process flows, and acceptance criteria;
• Facilitate workshops, interviews, requirements-gathering sessions, and project meetings;
• Prepare project documentation, requirements specifications, use cases, meeting minutes, and user guides;
• Collaborate closely with Solution Architects, GIS specialists, developers, QA engineers, and project management teams;
• Support User Acceptance Testing (UAT) activities and participate in validation of project deliverables;
• Assist in training preparation and knowledge transfer activities.

Requirements

• 3+ years of experience as a Business Analyst or Systems Analyst;
• Strong experience in requirements elicitation, analysis, and documentation;
• Experience working with software modernization, migration, or digital transformation projects;
• French — Upper-Intermediate to Advanced level (written and spoken);
• English — Upper-Intermediate level (written and spoken);
• Strong communication and stakeholder management skills;
• Experience facilitating remote workshops and meetings with international stakeholders;
• Experience preparing BRDs, SRSs, user stories, use cases, process diagrams, and workflows;
• Experience with wireframing, BPMN, activity diagrams, and sequence diagrams;
• Strong analytical and systems-thinking skills.

Nice to Have

• Experience with GIS, geospatial systems, Open Data platforms, or related technologies;
• Experience working on donor-funded or international development projects;
• Knowledge of Agile and Waterfall methodologies;
• Experience working with government organizations or public sector initiatives.

We are looking for a Business Analyst to join our Product Development Team. You will join one of our in-house product teams, working on a single product with a high level of ownership, the ability to influence its direction, and opportunities for professional growth.

What you will do

• Work in a cross-functional team with analysts, developers & designers to deliver product features.
• Identifying options for potential solutions and assessing them for technical and business suitability.
• Working closely with the Product Manager, Development team, IT, external stakeholders, and end-users to ensure technical compatibility and user satisfaction.
• Analyze requirements, and define use cases and functional requirements for the software.
• Creates and updates functional & technical descriptions of business processes related to supporting, configuration, and maintenance of the solution.
• Perform requirements management, prioritization, traceability, verification, and validation of the requirements.
• Backlog management and facilitation if needed.
• Oversees test implementation, gathers feedback from users, and proposes functional improvements.

• Selection and implementation of the necessary tools, technologies, and techniques.

   

Qualifications and experience needed

•  2+ years of relevant working experience.
• Experience producing solution artifacts, including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, etc.
• Good knowledge of Scrum methodology and understanding of the BA role in the Scrum process.
• Good understanding of web standards, protocols, messaging protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.)
• Strong understanding of SDLC principles.
• Understanding of CI/CD (principles, instruments).
• Good communication & facilitation skills.
• Strong analytical and system thinking skills.
• Team player with proven ability to work cross-functionally.

• Can effectively deal with ambiguity.

   

A plus would be

• Experience with data sources such as PostgreSQL, MySQL, MongoDB, or MS SQL servers.
• Understanding and experience applying SOA, DDD, monolith, and design patterns.
• Experience in designing RESTful APIs.
• Basic expertise in mobile development technologies.
• Experience in integration projects.

• Excellent knowledge of Atlassian stack (Jira, Confluence).

   

What we offer

• Office or remote — it's up to you.
• Remote onboarding.
• Performance bonuses for everyone (annual or quarterly — depends on the role).
• We train employees: the opportunity to learn through the company’s own library, internal resources and programs from partners.
• Health and life insurance.
• Wellbeing program and corporate psychologist.
• Reimbursement of expenses for Kyivstar mobile communication.

Hello everyone 👋

At Intobi, we're a software and product development company passionate about driving innovation and progress.

We help our clients succeed by delivering custom-built tech solutions designed to meet their unique needs.

Our expertise lies in developing cutting-edge Web and Mobile applications.

We are looking for a business analyst to join our project to migrate from 1C to Odoo. The primary responsibilities of this role include analyzing current business processes, defining requirements, and overseeing the migration of data and processes to the new ERP system.

Full-time, long-term position.

Responsibilities:

— At least 2 years of experience as a business analyst or systems analyst;
—  Practical experience working with 1C;
—  Understanding of ERP systems and company business processes;
—  Experience participating in system automation or migration projects;
—  Skills in describing business processes (BPMN; UML is a plus);
—  Experience writing technical specifications and documentation;
—  Ability to work with large volumes of data;
—  Experience working with Odoo;
—  Experience migrating from 1C to Odoo;
—  Basic understanding of SQL (a plus);

— English intermediate(a plus).

What we offer:

— Competitive salary;

— Paid vacation and sick leaves;

— Paid day off (Ukrainian holidays);

— Ability to work from our cozy office;

— 8 hours working day, 5 days a week;

— Career growth potential;

— Free snacks, fruits, and drinks;

— Friendly team and corporate events.

Please send your CV here or via email

Should the first stage be successfully completed, you’ll be invited to a personal interview.

Senior Business Analyst

About

We encourage you to apply if you are an agile, smart, proactive, and intellectually curious person who loves building complex systems while keeping them inherently simple.

You will work with our Business stakeholders and customers, collecting and refining requirements while still being able to make decisions independently. You will collaborate fluently in German and in English, and derive correct insights into user behavior.

Requirements

• At least 4 years in a Business Analyst role
• Extensive theoretical and working knowledge of BA methodologies and tools
• Be able to write very well-structured and detailed user stories in the rule-oriented format
• Possess strong interpersonal skills and comprehensive experience working in a team with a complex stakeholder structure
• Experience creating well-organized documentation and diagramming complex flows
• Familiarity with Relational Databases to be able to understand complex data structures and identify necessary changes
• Bachelor’s degree; Master’s degree preferred
• Experience supporting a diverse set of customers or stakeholders simultaneously
• Ability to use AI tools to work faster, without compromising the quality of requirements
• Fluent German; English

Would Be a Plus

• Experience as a Business Analyst in the Education domain is an advantage
• Familiarity with Mobile platforms

What Will You Do

• Proactively work with stakeholders to identify business, solution (functional, non-functional), transition requirements, and business rules
• Analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps
• Based on the analysis, be able to come up and suggest different approaches to business decisions
• Thoroughly polish user stories to cover every little detail to minimize product defects
• Prepare or modify existing BPMN diagrams to supplement user stories, specifications, and change requests
• Prepare user stories / change requests, work with the Engineering team and Designer during the delivery process to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Bring structure and clarity to an existing backlog; and document implemented features

Job Description

We are seeking an experienced Senior/Lead BA to join our program team. The BA will play a pivotal role in driving business analysis activities, ensuring accurate requirement gathering, and bridging the gap between business stakeholders and the technical team. The ideal candidate will have proven expertise in conducting discoveries, both onsite and remotely, with experience in the energy and/or manufacturing domains.

Requirements:

- 6+ years of experience as a Business Analyst, with at least 2 years in a Senior/Lead role.
- Strong experience in gathering, analyzing, and specifying requirements.
- Proven experience with discovery phases, both remote and onsite.
- Deep understanding of customer needs and ability to translate them into business/technical requirements.
- Excellent communication skills and advanced English proficiency (both written and spoken).
- Experience in energy and/or manufacturing domains.
- Good understanding of the AI project lifecycle.
- Ability and willingness to travel abroad for short-term business trips will be a plus.

Job Responsibilities

- Good understanding of the client's strategic objectives, business processes, and pain points that can be addressed through AI-driven solutions 
- Lead requirements gathering, analysis, documentation, and validation for the AI project(s).
- Experience with building and delivering PoCs, PoVs, MVPs and productive builds of AI use cases
- Conduct discovery ideation workshops (onsite and remote) with business stakeholders and SMEs to identify needs and expectations.
- Detailing, assessing and prioritizing business needs, converting them into clear AI use cases for data scientists, AI engineers, and development teams working together with business stakeholders and SMEs
- Assess the feasibility and business value of proposed AI use cases and support prioritization based on expected outcomes and organizational goals.
- Define success criteria, key performance indicators (KPIs), and acceptance criteria for AI models and AI-enabled features.
- Translate business needs into clear and detailed functional and non-functional requirements for AI and data-related initiatives.

- Anticipate and identify corner cases, edge scenarios, and potential gaps in requirements, proposing solutions.
- Act as a bridge between stakeholders and delivery teams, ensuring alignment of business goals with technical solutions.
- Support prioritization of requirements and manage the product backlog where required.
- Ensure compliance with the client's internal processes.
- Prepare and participate in client meetings, presentations, and workshops.

Department/Project Description

A program of projects within the Energy domain. We will work on various applications covering generation control, distribution control, transmission control, and service crews control. The implementation area of these products is very high-scale (e.g. country-wide systems).

Company Description

Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company, we are present in over 70 countries on 5 continents.  

Will you take the challenge? Let’s light up the future together! 

What you will do :
 

• Overall responsibility to analyze and define the business processes, related operational procedures and working methods for the assigned domain 
• Identify opportunities for system efficiency improvements and review them with the Business Process Owner (BPO) for approval. 
• Challenge the local business requirements to accept the current D365 functionalities as standard with limited exceptions 
• Gather business requirements, deliver the required acceptance criteria, and discuss these with the Group IT analysts where applicable to understand the impact on the system set-up 
• Test the provided development solutions (RFC’s), evaluate the functionality and fit to the    acceptance criteria together with the domain lead 
• Assist in training of local key users on D365 specifically CRM 
• Provide support to the data cleaning team (Ukraine)  (normally done before an entity goes live) and support processes to maintain data quality 
• Work with the Ukraine team to provide Hypercare support after roll-outs 
• Provide second line support after hypercare (i. e . review issues of go live countries, find solutions, analyse root cause) and provide support to the Ukraine team on CRM tickets raised. 
• Support the key users in the definition and gathering of the user acceptance test scenarios  
• Provide key user Support during the User Acceptance Training  
• Update domain work instructions when applicable  
• Provide day to day operational support/guidance to the commercial entities where required 
• Overall responsible for the yearly Customer Survey Project 
• Access control - CRM roles 

• Ad hoc projects as and when required 
  
  Required competencies: In depth knowledge of the business processes -  CRM specifically and understanding the integration into F&O 
   

  Soft skills:  
   

• Good Communication  
• Critical thinking 
• Problem-solving 
• Negotiation skills 
• Team player skills 
  
   

We’re looking for a Business Analyst  to join our team in Kyiv (Center) on a full-time basis (remote is also possible).
You will be an important part of the pre-sale/product/development team where you jointly take responsibility for co-creating the outcome. The projects are often green-field and long term
where you have the chance to iteratively improve the solution by implementing new technology and apply best practices.

About Our Customer
We’re 2019-founded company that works exclusively with international customers. We aim high, and despite our young age, we already have a portfolio of long-lasting clients, and we’re proud of the results we’re bringing to their business.

We’re a team of very experienced and senior tech people with Danish management who have a passion for building things right!. The typical clients are well-established organisations with a serious approach to Technology and Digital products. They strive for best-in-class experiences, and that’s what we deliver!

You should join us if you can recognise the above and wish to make a direct impact as part of a team creating continuous value for our customers. We’re lean in our management, and you will be an empowered part of our team…. Ohh, and we have fun :-)

What we expect of you:

• Own our platform knowledge. You will be the go-to person who understands the platform end-to-end - across all customers using it. You know what’s in the core, what has been delivered as customer-specific solutions, and how the two layers interact
• Excellent written and verbal communication skills in both English and Ukrainian, with theability to collaborate effectively with developers, designers, and clients.
• Proficiency in JIRA, Confluence, and modern AI tools
• Ability to structure and document requirements into clear specifications and actionable tasks
• Prioritize requirements and manage their allocation into journeys and values. Define non-functional requirements, including external interfaces and constraints.
• Own it!. You’re the expert, and you acting as if you are the co-owner of the project is what makes all the difference. Take initiative and take responsibility - We expect that you share thoughts, concerns, feedback, and advice because it polishes our solutions.
• Stay hungry, Stay curious! You must be on top of trends in your field of expertise.
  
  Your past experience
• 4+ years of experience as a Business Analyst in e-commerce projects from international companies.
• Hands-on experience in requirements gathering and clarification, user story creation, and feature documentation
• Passion for best practices,  and ideally experience with one or more domains; Web and Mobile Application, B2B Commerce and Business application, B2B eServices/Self-service portals.
• It’s a plus if you hold one of the following certifications, or similar: IIBA CCBA or CBAP, OMG UML, OMG BPMN.
• Effective command of spoken and written English and Ukrainian – you should be able to elicit project details, participate in workshops, and clearly articulate your decisions. 

About us

We are an outsourcing company partnering with fintech and crypto businesses. Business Analyst’s role is a part of a client project specializing in cryptocurrency exchange. You’ll join a product development team.

Requirements:

• Experience: 2+ years of experience as a Business Analyst in software product development.
• Web3 & Fintech Knowledge: Strong understanding of crypto-fintech products, blockchain concepts, and digital assets, with the ability to work effectively in complex Web3 environments.
• Technical Transform Skills: Ability to transform complex technical and blockchain-related concepts into clear, structured business language for both technical and non-technical stakeholders.
• Agile Product Delivery: Hands-on experience working in Agile/Scrum environments.
• Soft Skills: Highly organized and detail-oriented, with strong analytical thinking and problem-solving skills.
• Technical Writing & Documentation: Strong experience creating, structuring, and maintaining business, functional, and product documentation from scratch throughout the product lifecycle, including requirements specifications, User Stories, acceptance criteria, etc.
• Tools & Collaboration Platforms: Proficiency in Jira and Confluence for requirements management, backlog maintenance, and documentation.
• English: At least intermediate-level English.

Responsibilities:

• Business Analysis & Requirements Management: Gather, analyze, validate, and document business and functional requirements across the full product lifecycle.
• Requirements Transform & Specification: Translate business needs into clear specifications, Epics, User Stories, acceptance criteria, and structured documentation for development teams.
• Stakeholder Collaboration: Participate in requirements-gathering sessions with Product Manager, UX/UI Designers, and Engineering teams to align on scope, priorities, and delivery expectations.
• Delivery & Implementation Support: Support sprint planning, backlog refinement, feature prioritization, and iteration planning together with Product Managers and stakeholders to ensure smooth execution of development cycles.
• Documentation & Process Structuring: Structure and maintain clear documentation of business processes, decisions, workflows, and requirements, ensuring information is reusable, up-to-date, and accessible for all teams.

Conditions and Benefits:

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone.
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events.
• Room for ideas and ownership: We work in teams with full autonomy, empowered by our clients to take complete ownership of our projects.
• Benefits and compensation: Partial coverage of coworking space rent and psychotherapy, 50% of the cost of professional training and certifications.
• Tech-Driven Environment: Work with modern internal tools (no legacy systems).

We are building a digital learning platform for maritime education and training. Our goal is to create a modern digital university for maritime professionals, combining LMS, certifications, and real-world industry integration. We are currently at an early stage and working with an Open edX vendor to build and customise the core platform.

We are looking for a Business Analyst who is comfortable working at the intersection of business and technology to join our early-stage team.

What you’ll work on:
- Gathering and structuring requirements from stakeholders
- Writing user stories, acceptance criteria and functional specifications
- Describing workflows, data flows and expected system behaviour
- Working closely with developers and the vendor team
- Ensuring requirements are clear, consistent and technically feasible

What we’re looking for:
- 3+ years of experience in business or system analysis (preferably in IT)
- Ability to translate business needs into clear technical requirements
- Basic understanding of backend concepts
- Ability to understand APIs and data structures is highly desirable
- Working knowledge of Python and SQL
- Ability to communicate effectively with technical teams
- English level: Upper-Intermediate or higher

What we offer:
- Key role in shaping a platform from the ground up
- Close collaboration with technical team and vendor
- Flexible engagement model
- Real impact on how the system is designed and built

If this sounds like something you’d be interested in discussing, please share your CV and feel free to reach out.
Let's connect and text here if you'd like to chat or have any questions!

We are looking for a Business Analyst who will support the Project Manager by handling core analytical tasks: gathering requirements, translating business needs into clear specifications, validating tasks, and supporting integrations. You’ll prepare performance reports, analyze product results, and provide data-driven recommendations.
You will streamline processes by documenting workflows, optimizing the task pipeline, and consolidating information. Acting as a bridge between business and development, you’ll ensure clear requirements, transparent statuses, and smooth communication. The role also includes light product-management support across several products.

What You Will Do:
1) Data Analytics

• Collect, analyze, and interpret product data;
• Prepare regular and ad-hoc reports on profitability, feature performance, and launches;
• Use Google Sheets and BI tools; help build and optimize dashboards.

2) Requirements Management

• Gather and clarify requirements, identify hidden needs;
• Prioritize incoming requests, assess feasibility and risks;
• Prepare clear documentation: user stories, acceptance criteria, use cases, specs.

3) Collaboration with Development

• Communicate requirements and support developers with clarifications;
• Keep documentation up to date and monitor task progress;
• Support integrations from the analytical side.

4) Process Optimization

• Analyze current workflows and identify bottlenecks;
• Implement improved processes for a growing team;
• Bring structure to task flows and information.

Requirements:
Must-Have:

• 2–4 years as BA or SA;
• iGaming experience;
• Understanding of web apps, APIs, integrations;
• Strong requirements-writing skills;
• English language (Intermediate level);
• Strong analytical mindset, independence, proactivity;
• Ability to handle high workload and switch contexts;
• Comfortable working with IT, PM, sales, operations;
• Comfortable with ambiguity; eager to grow.

Nice-to-Have:

• BI experience or willingness to learn;
• Basic SQL;
• Understanding of product analytics.

We need someone who:

• works independently and proactively;
• quickly adapts to new contexts;
• is curious, initiative-driven, and improvement-oriented;
• takes responsibility and can justify decisions;
• is flexible and ready for a wide range of tasks.

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;
• Comfortable and easy management, no tyranny.

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage

 

About the Role

We’re seeking a  Business Analyst/Product Manager to ensure flawless delivery of features to our customers. You’ll work hands-on with development teams to execute the product roadmap defined by our CPO, maintain high quality standards, track team performance metrics, and ensure releases happen on schedule without delays.

This is an execution-focused role. You’ll translate business requirements into technical specifications, manage the delivery process, minimize bugs and incidents, and ensure our customers receive high-quality features on time.

Role Type: Business Analyst (Execution & Delivery focused)

Time Allocation:

Feature Delivery (50% of your time) 

• Manage product backlog for development teams, ensuring 2+ sprints are always groomed 
• Write detailed user stories with clear acceptance criteria and edge cases 
• Conduct bi-weekly sprint planning and weekly backlog refinement sessions 
• Ensure 95%+ of releases ship on scheduled dates - no delays, no excuses 

• Remove blockers proactively to keep teams on track 

   

Technical Documentation (20%) 

• Prepare Business Requirements Documents (BRD) outlining business objectives and scope 
• Write comprehensive Product Requirements Documents (PRD) including:  
• Functional specifications and user flows 
• API specs, data models, integration requirements 
• Technical constraints and performance considerations 
• Acceptance criteria and test scenarios 

• Maintain clear documentation in Confluence for engineering and stakeholders 

   

Quality & Incident Management (15%) 

• Drive bug reduction initiatives - target <3% bug escape rate 
• Manage P0/P1 incidents: triage within 30 minutes, resolve within 4 hours 
• Document post-mortems with root cause analysis and preventive actions 
• Track quality metrics: bug rates, regression issues, technical debt 

• Collaborate with QA on test coverage and automation priorities 

   

Metrics & Reporting (15%) 

• Track team performance: velocity, cycle time, lead time, commitment accuracy 
• Build dashboards in Jira showing real-time delivery health 
• Present quarterly metrics to CPO showing delivery trends and quality improvements 
• Coordinate with stakeholders: Customer Success (weekly), Sales (bi-weekly), Support (weekly) 

Report To: Chief Product Officer (CPO)
Location: Remote (Europe/US time zones preferred for team overlap)

Must-Have Qualifications

• Experience 3-5+ years as Business Analyst  or Product Manager in B2B SaaS, cloud software, or CRM solutions
• Proven track record of on-time delivery: Be ready to share specific metrics (e.g., “Achieved 95% on-time release rate over 12 months”)
• BRD/PRD writing experience: At least 2 years writing technical specifications for engineering teams
• Agile/Scrum mastery: 3+ years managing backlogs, writing user stories, leading sprint ceremonies
• Quality focus: Experience reducing bug rates and managing incident response

• Technical proficiency: Understanding of APIs, cloud platforms, CRM integrations, data models

   

Skills

• Execution Excellence: Ability to drive features to completion on schedule, removing blockers proactively
• Technical Documentation: Strong writing skills for BRD/PRD with clarity and detail
• Analytical: Can track and present team performance metrics (velocity, cycle time, bug rates)
• Quality Mindset: Obsessed with reducing bugs, improving processes, preventing incidents
• Communication: Fluent English (C1/C2), able to explain requirements to technical and non-technical audiences
• Prioritization: Can make quick trade-off decisions to keep releases on track

• Incident Management: Experience triaging and coordinating response to production issues

   

Tools Proficiency

• Jira/Linear: Advanced backlog management, sprint planning, reporting
• Confluence: Documentation, BRD/PRD templates, knowledge management
• Analytics: Mixpanel, Amplitude, Google Analytics for feature tracking

• Design: Figma collaboration for UI/UX specifications

   

   

Mindset

• Delivery-focused: Obsessed with hitting release dates and shipping quality features
• Detail-oriented: Catches edge cases, writes comprehensive acceptance criteria
• Proactive problem-solver: Removes blockers before they impact timelines
• Quality-driven: Won’t ship until it’s right, balances speed with quality
• Team player: Supports engineering, collaborates with cross-functional teams
• Customer-centric: Understands impact of delays and bugs on customer experience

🌟 Nice-to-Have (Bonus Qualifications)

Experience

• 3-5+ years product ownership experience (for Senior-level consideration)
• Previous experience in CRM industry (Salesforce, HubSpot, Pipedrive ecosystem)
• Background as Business Analyst, Solutions Engineer, or QA Lead (strong documentation skills)
• Experience with DevOps practices (CI/CD, release automation, monitoring)
• Incident management training (ITIL, SRE practices)

• Experience managing API products or developer-facing features

   

Skills & Knowledge

• SQL proficiency: Can write queries to analyze feature usage and performance
• Scripting/automation: Python, JavaScript for data analysis or tooling
• Advanced Jira: Custom workflows, automation rules, dashboard creation
• API documentation: Swagger/OpenAPI specification writing

• Performance testing: Understanding of load testing and scalability considerations

   

Why Join Proxima CRM?

Execution Impact: Your work directly affects customers. Every feature you deliver improves their workflow and business outcomes.

Quality Culture: We value doing it right over doing it fast (but we do both). You’ll have support to maintain high standards.

Modern Processes: We use best practices in Agile, documentation, and incident management. You’ll work with experienced teams.

Growth: Early product ownership hires have opportunities to take on more scope, mentor others, and grow into leadership roles.

Flexibility: True remote-first. Work from anywhere with flexible hours and async-first culture.

Proxima CRM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Building products used by millions of people requires more than collecting requirements — it takes the ability to connect business goals, user needs, and technical solutions into a clear product vision. In this role, you’ll work closely with product managers, developers, designers, and stakeholders across the business, helping transform ideas into scalable product solutions. You'll play a key role in shaping product functionality, optimizing workflows, and ensuring that teams stay aligned throughout the entire development lifecycle.

In this role, you will

• Gather, analyze, and document business, product, and user requirements for new features and product improvements
• Collaborate with stakeholders to understand business objectives, identify opportunities, and align product initiatives with strategic goals
• Define and refine business processes, user journeys, workflows, user stories, and acceptance criteria
• Work closely with development teams throughout the delivery lifecycle to ensure requirements are clearly understood and implemented
• Coordinate feature delivery activities, support release planning, and facilitate communication between cross-functional teams
• Maintain product documentation, ensuring requirements, specifications, and business rules remain accurate and up to date
• Provide regular updates, insights, and recommendations regarding product progress, risks, and opportunities
• Support system integrations and participate in solution design discussions to ensure business needs are effectively addressed

It’s all about you

• 2+ years of experience as a Business Analyst or Product Owner within software development environments
• Strong understanding of business analysis practices, business process modeling, requirement management, and Agile methodologies
• Proven experience gathering, documenting, and managing functional and non-functional requirements
• Strong experience writing user stories, use cases, acceptance criteria, and product documentation
• Understanding of product metrics, A/B testing, and data-driven decision making
• Experience coordinating feature delivery, including cross-team communication, release planning participation, and requirement clarification
• Strong practical experience using AI tools to improve business analysis activities, requirement management, documentation, and productivity
• Proficiency with Jira, Confluence, or similar collaboration and project management tools
• Excellent communication and stakeholder management skills with the ability to work effectively with both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving skills
• Ability to manage multiple priorities and work effectively in a fast-paced product environment
• Proactive mindset with a strong sense of ownership and accountability

Would be a plus

• Practical experience working with third-party integrations, APIs, and external 
• Previous experience in QA, Technical Support, or Software Development roles
• Experience working with high-load consumer products, subscription-based services, social platforms, or digital products with large user bases

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Final  interview
• Reference check
• Offer

The Business Analyst (BA) within the IT team acts as a critical bridge between business stakeholders and technical teams, ensuring that business needs are accurately translated into effective technology solutions. Working closely with finance, operations, and regional teams, the BA gathers, analyzes, and documents requirements, aligning them with organizational goals and regulatory standards.

This role involves collaborating with cross-functional teams to identify process improvements, define functional specifications, and support the delivery of IT initiatives that enhance financial systems, reporting, and operational efficiency. The BA plays a key role throughout the project lifecycle - from initial discovery and requirements gathering to testing, implementation, and post-release support.
 

Key responsibilities include:

• Partnering with business stakeholders to understand needs, challenges, and opportunities
• Translating business requirements into clear functional and technical specifications
• Facilitating communication between business and IT teams to ensure shared understanding
• Supporting solution design, testing (UAT), and implementation activities
• Ensuring compliance with financial regulations and regional (LATAM) requirements
• Identifying process optimization opportunities and driving continuous improvement
   

The ideal candidate combines strong analytical thinking with excellent communication skills, has experience in financial services, and ideally in credit/lending companies.