Jobs Customer/Technical Support

🚀Technical Support Engineer (night shifts) full time position

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during week days .

Schedule: Monday–Friday:

00:00–08:00 (GMT+3)

Location: Remote

🎯What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

🧩What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles
• Background in Agile/Scrum environments

🎯We Offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays

• A normal, supportive team without unnecessary bureaucracy

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

We’re hiring VIP Managers for a new international iGaming project focused on DACH, Scandinavia, and the UK.

What you’ll do:
• Build and maintain relationships with VIP players
• Communicate via calls, messengers, SMS & email
• Retain active and reactivate inactive players
• Work with personalized bonuses and offers
• Provide a high level of personalized customer service

Requirements:
• Fluent German + English/Russian 
• Strong communication and interpersonal skills
• iGaming / VIP / Sales / Customer Support experience is a plus, but not required

Conditions:
• Fully remote
• Location doesn’t matter
• Up to $2,000 + bonuses depending on experience & language level
• Crypto payments
• New team — great opportunity to join the project at an early stage

We are looking for an experienced Head of Customer Support to lead and scale support operations at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks, we are positioned for rapid growth and looking for a strong leader to shape our customer experience.

Key Responsibilities

• Team Leadership & Development: Recruit, onboard, mentor, and build a high-performing 24/7 support team.
• Process & Quality Optimization: Establish operational workflows, quality standards, and service desk processes to optimize ticket handling, response times, and CSAT scores.
• Tools & Infrastructure Management: Oversee support platforms, software, and ticketing systems to drive efficiency.
• Analytics & Reporting: Track key performance metrics, build analytical reports, and deliver actionable insights to leadership.

• Cross-Functional Collaboration: Partner with internal teams to continuously refine the overall player journey and communication quality.

   

Requirements

• iGaming Experience: Proven track record in a similar leadership role within the iGaming sector.
• Market Expertise: Strong understanding of Tier-1 iGaming markets and customer dynamics.
• Leadership & Organization: Exceptional team management, organizational, and strategic planning skills.
• Data-Driven Mindset: Ability to analyze metrics, build reports, and make data-informed decisions.
• Language Skills: English proficiency at B1+ or higher.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

General skills:

• Experience at hosting customer support / success etc. position from 1,5 years;
• Understanding how a PC and a server work and how their components interact;
• Knowledge of the basic principles of how networks work;
• Ability to work on several tasks in parallel (chats, tickets);
• Ability to listen, understand, and identify client needs;
• Ability to work with task-tracking systems (Jira, YouTrack);
• Intermediate or above level of English, Ukrainian (reading/writing), Russian (reading/writing);
   

Responsibilities:

• Clear communication with clients and evaluate their needs;
• Professional and diplomatic communication, conflict avoiding and resolution;
• Reporting;
• Involvement in sales cycles;
• Ownership and accountability;
   

We offer:

• Competitive salary level;
• Work in a friendly team;
• Free English language training;
• Schedule: 4/2, in 3 duties (08:00 -16:00, 12:00-20:00, 19:00-03:00);
   

About project:

BlueVPS is a young Team of enthusiasts with 8 years on the market. Now we're actively expanding and looking for purposeful employees.

 

We're looking for an ambitious, technical Lead Support Engineer to build and scale support for the people who use our platform.

Our platform is where researchers, engineers and domain experts build and quality-check reinforcement-learning tasks for frontier AI labs. Their work runs through automated QA in cloud sandboxes, human review and customer acceptance. When something goes wrong, our users need someone who understands both the person and the technology. This is an opportunity to own support from zero to one, establish the processes from scratch, and potentially grow into leading our support and contributor-success function.

What You'll Do

• Build support from 0 to 1: Design and run our support processes, including intake, triage, response targets and escalation, from the ground up.
• Be the expert our users turn to: Help contributors, reviewers and customers solve problems on the platform, from account and GitHub setup to understanding why an automated QA run failed.
• Diagnose before you answer: Read logs, traces and build output to tell a user's task problem from a platform problem, then explain it clearly to someone who isn't a platform expert.
• Direct engineering to what matters: Turn user problems into reproduced, evidence-backed issues, ranked by impact, and make sure they get fixed.
• Write the documentation: Own our knowledge base, onboarding guides and troubleshooting guides, so the same question doesn't have to be asked twice.
• Automate the work: Use scripts, APIs, bots and AI agents to cut repetitive work, for you and for our users.
• Make life better for our users: Run communication during incidents and maintenance, collect feedback, and push for the improvements that remove friction.
• Shape the future team: As our contributor network grows, help define and potentially lead the support and contributor-success function.

What We're Looking For

• A technical background: Experience in DevOps or software development. You're comfortable with logs, stack traces, Docker, APIs and a bit of Python or TypeScript.
• Customer-facing experience: A track record of supporting users of a technical product, with care and clarity.
• Exceptional communication skills: You explain complex failures in simple words and write documentation people actually read.
• Builder mentality: You enjoy creating processes, solving ambiguous problems, and taking initiatives from an idea to a working system.
• Strong ownership and autonomy: You take responsibility for the things nobody else sees, because you see them. You drive them to measurable results without constant supervision.
• Scalable thinking: You design support that works for ten times today's users, through self-service and automation rather than more tickets.
• Ambition and drive: A highly motivated, resourceful and results-oriented person who wants to grow quickly, works hands-on, and is ready to lead a team forward.

We value demonstrated achievements, intellectual curiosity and the ability to execute over years of experience or impressive job titles.

Nice to Have

• Experience building support processes from scratch, particularly in a startup or high-growth company.
• Experience in developer relations, solutions engineering or technical support for a dev-tools, cloud or AI company.
• Experience supporting a network of freelancers, contributors or an open-source community.
• Familiarity with LLMs, AI agents, reinforcement learning or sandboxed code execution.
• Experience building knowledge bases, support bots or workflow automation that measurably reduced repeat questions.
• Experience combining hands-on support with team leadership.

Why Join ARIMLABS?

• Build something from scratch: Take ownership of an entire function and decide how our users are supported.
• Exceptional growth opportunities: Join a fast-scaling AI research company at an early stage, grow alongside the business, and potentially lead your own team.
• High autonomy: Freedom to experiment, introduce new ideas and build processes without unnecessary bureaucracy.
• Work with exceptional people: Collaborate with highly skilled researchers, engineers and domain experts working on challenging problems at the frontier of artificial intelligence.
• Exposure to frontier AI: Work every day with the tasks, agents and models that shape advanced AI research.
• Entrepreneurial environment: Work in a company that values initiative, speed, ownership and ambitious thinking.
• Career flexibility: Shape your long-term career toward support leadership, contributor success, solutions engineering or engineering, as the organization expands.

Compensation & Working Conditions

• Engagement: B2B contract.
• Time off: 24 days of paid time off annually.

Hey there, future Night Shift Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.

💪 YOUR QUEST-LINE:

• Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
• Working night shifts and ensuring consistent, high-quality support coverage during nighttime hours;
• Investigating technical or account-related issues, understanding user context, and offering effective solutions;
• Assisting users with questions about digital items, platform mechanics, and transactional flows;
• Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
• Identifying recurring questions and contributing to updates for internal documentation or FAQs;
• Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;

• Ensuring a positive user experience through clarity, patience, and empathy in communication.

   

👨‍🚀 YOUR IN-GAME SKIN:

• 0,5+ year of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence;
• Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;
• Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
• Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
• Confident PC user with fast typing and the ability to juggle several chats at once;
• Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging;

• At least Intermediate level of English.

   

🧜‍♀️ WILL BE YOUR BOOST:

• Familiarity with anti-fraud basics or working with suspicious activity checks;
• Experience resolving issues related to payments, declined transactions, or refunds;

• Understanding of KYC / account verification processes.

   

🥷 YOUR POWER-UPS SOURCE:

• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
   

If you read everything carefully and exclaimed: “Oh, yeah, I’m good at everything and I want to do cool things together!”, then we are already looking forward to your resume!

We are seeking a proactive, enthusiastic, and passionate Technical Support Engineer to work as part of a dedicated team to support client customers with their challenges.

Responsibilities

• Provide End-User support, expertise, and technical knowledge to customers 
• Answer queries and resolve issues with software applications, and escalate or close tickets as necessary
• Maintain contact with our customers to keep them up to date on the current status of their open tickets
• Document and log bugs and enhancement requests
• Provide changes to managed products within company processes
• Collaborate and share your know-how, expertise, and experience with our Development, Product, Professional Services, and Customer Success teams to play a key role in the continuous improvement of our products

Required Skills and Experience

• Experience in a customer-facing role, working in a support capacity, as a consultant, or in a web design agency environment where you worked with clients
• Strong written and verbal communication skills in both German and English
• Strong understanding and working knowledge of Java
• General understanding of common data formats such as XML and JSON
• General understanding of other website-related technologies, including web servers/hosting, internet protocols and other standards (e.g. HTML, TLS, DNS, CDN etc.)
• Working knowledge of certificates, both client-side and server-side

• Working knowledge of client-side scripting and stylesheets (e.g. JavaScript, jQuery, CSS)

   

Nice to Have

• Linux, Apache, and Tomcat setup / confihure experience
• General understanding of databases and SQL

We Offer

• Full-time remote position
• Long-term project
• Friendly and professional international team

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger - we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

We are looking for a Customer Support Team Lead who will own customer support end to end: the team, the ticket queue and everything customers read from us. Engineering backs you up with tools and technical escalations. This is a hands-on role: you run the team and also handle the complex cases yourself.

Key Responsibilities

• Run the Zendesk queue every day: shifts, priorities, first-response time, backlog.
• Lead the team: workload, training, and consistent, correct answers.
• Work with the supply chain team on warranty replacements, parts and shipping: you own the customer side of each case.
• Escalate technical cases to engineering with complete information: charger serial number, app account, what was already tried.
• Own macros, Help Center articles and the AI chatbot flow, and keep them accurate.
• Roll out new internal support tools (charger history, case desk) in the team and collect feedback.
• Send a weekly report to management: top issues, repeat contacts, replacements, response times.
• Handle tickets and customer calls yourself, especially the complex ones.

Requirements

• 3+ years in customer or technical support, including at least 1 year leading or coordinating a team (team lead, shift lead or senior agent).
• Experience supporting connected hardware or technical products (smart home, IoT, electronics, telecom): Wi-Fi setup, mobile apps, step-by-step troubleshooting.
• Confident user of Zendesk or a similar helpdesk (Freshdesk, Help Scout, Intercom).
• English C1: clear written and spoken communication with US and Canadian customers.
• Fluent Ukrainian or Russian for working with the team.
• Comfortable with spreadsheets: you can turn tickets into numbers and trends.
• Willing to learn the product in depth. We provide training on EV charging.

Nice to Have

• Basic knowledge of EV charging or home electrical setup: Level 1/2 charging, breakers, adapters, NEMA outlets.
• Zendesk admin experience: macros, triggers, views.
• Experience with warranty and RMA processes.
• Support experience in a hardware or e-commerce company with US customers (Amazon sellers included).

Why Join EVIQO

• Work in a fast-growing international product company.
• Make a direct impact on business growth.
• Freedom to take ownership and implement ideas.
• Competitive compensation and growth opportunities.
• Fully remote work format.
• Working schedule: 14:00–23:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development compensation after successful completion of the probation period.

Our client is a fast-growing US-market tech startup in the entertainment and rewards space. Users play casual games and win real prizes.
 

This role has two parts. Half of your time goes to their highest-value users: chatting with VIPs, solving their issues and keeping them engaged. The other half goes to choosing the prizes those users play for: browsing Amazon and other stores to find $20 items that people would genuinely want to win.
 

This isn’t ticket-closing support. It’s relationship management plus a good eye for what people like.
 

What you’ll do

VIP support (about 50%)

• Manage direct communication with VIP and high-value users via in-app chat and other channels
• Respond to questions, issues and feedback quickly and with genuine care
• Spot patterns in VIP behavior and flag risks or opportunities to the team
• Keep a warm, engaging tone that brings users back
   

Prize selection (about 50%)

• Find and pick prizes, mostly around $20, on Amazon and other online stores
• Understand what different users (male and female) actually want to win, and keep the prize selection fresh
• Use what you hear from VIPs to choose better prizes
• Track which prizes get users excited and which don’t
   

What we’re looking for

• 3+ years in customer support, VIP or community management at a gaming company (required)
• Excellent written English: this is the number one requirement
• Sales intuition: you know what makes people want something. A sales background is a strong plus
• Highly responsive: US users should get a reply within 8 to 12 hours
• Natural communicator who builds rapport with people online
• Comfortable working independently in a small startup team
• No logistics or procurement experience needed
   

Format

• Fully remote, CET working hours
• Part-time, 60%: either 3 days/week (8h/day) or 5 days/week (5h/day)

Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts only with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

• Ready to work only night shifts
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)

• Awareness of the software development lifecycle (SDLC)

   

Would be beneficial to know:

• Familiarity with the iGaming industry
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems

• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

   

The importance of the role is in:

• Understanding and analysing issues, and be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support

• Delivering excellent customer service with 5 shifts a week

   

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for professional courses for your development

   

The recruitment process looks like this:
1. HR interview (30 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

Responsibilities:

• Oversee the full cycle of load operations in the CRM/TMS system
• Coordinate with brokers, carriers, drivers, and internal departments to ensure on-time and efficient freight delivery
• Monitor shipment statuses and resolve operational issues in real time
• Provide daily support to drivers, including communication regarding routes, delays, appointments, and emergencies
• Track and update load information, maintain accurate operational records and documentation

Requirements:

- Previous experience in truck transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

Working Conditions:

• Schedule: Weekend shift (Saturday, Sunday, and Monday), from 7:00 AM to 7:00 PM (aligned with U.S. market hours).
• Office: Fully autonomous offices in Kyiv and Chernivtsi, with heating, water, and electricity available 24/7.
• English and Spanish classes twice a week to improve communication skills
• Clearly structured professional development plan
• Paid sick leaves
• Compensation: Fixed salary  + monthly bonus

Benefits:

• Competitive salary with growth potential
• A team that values initiative, transparency, and accountability
• Real impact on business development — your results drive the company’s success
• 15 paid vacation days + all U.S. public holidays
• Option to take additional days off and sick leave without a doctor’s note — trust and flexibility
• Access to a corporate psychologist for mental health support
• Paid training and onboarding 
• Pet-friendly office — your furry friends are welcome
• Be part of a company that's redefining logistics in the U.S.

Israel-based autosport IT company is looking for a skilled Support Engineer to join our team. We develop products that enhance the user experience in both real-world and simulated autosport environments, including multiple web-based applications that provide real-time performance insights to drivers, teams, and racing data.

As a Support Engineer, you will be responsible for:

Supporting customer Live Race Events across the globe (Europe, USA, South America, Australia), Racing School Events, and Sim Racing Events
Monitoring and comparing our data with customers’ real-time data during live events
Communicating with customers regarding unexpected situations such as missing data, schedule changes, canceled sessions, or platform-related issues
Investigating and analyzing reported issues and escalating them when necessary
Supporting web-based products and assisting users with troubleshooting
Working with APIs and databases for data validation and issue investigation
Collaborating closely with development and product teams to ensure smooth event operations
Documenting issues, updates, and resolutions in Jira, Confluence, or similar tools
We are looking for a candidate who possesses:

Strong English communication skills
At least 1 year of experience in technical support, product support, or web application support
Experience working with Jira and Confluence (or similar tools)
Basic understanding of APIs and experience with tools such as Postman or Swagger
Experience working with relational or document-oriented databases, including basic querying and data validation
Strong analytical and problem-solving skills
Ability to work in a fast-paced environment during live events
High level of responsibility and attention to detail
Working schedule:

Working Schedule & Location

Standard working hours: Monday to Friday, 09:00–18:00.

Weekend availability: During weeks when weekend events are scheduled, you may be required to work on Saturday or Sunday. Whenever possible, such events will be communicated at least one month in advance. 

Days off: Weekend work will be compensated with days off on other weekdays, maintaining a standard 5-working-day schedule (5+2).

Location: Candidates must currently be based in Kyiv or be willing to relocate to Kyiv once the war is over.

If this working arrangement suits you, we’d be happy to receive your application!

Thanks!

Location: Remote, USA Only
Salary: $3,000/month + KPI Bonuses
Schedule: Monday–Friday, 12:00–21:00 (UTC−5)
Employment: Full-time, B2B Contract

About the Role

We're looking for a Customer Support & Retention Specialist to join our Sweepstakes Gaming project focused on the US market.

You'll work with existing registered customers, build relationships, present special offers, and encourage customer engagement and repeat purchases.

Responsibilities

• Make outbound calls to existing customers.
• Present promotions, bonuses, and special offers.
• Handle customer inquiries and objections.
• Build strong customer relationships and improve retention.
• Encourage repeat purchases and achieve sales targets.

Requirements

• 1+ year of experience in Customer Support, Customer Service, or Retention.
• Experience in iGaming, Online Casino, or Sweepstakes is required.
• Fluent English and Russian — both languages are mandatory.
• Strong communication and customer relationship skills.
• Comfortable with outbound calls and sales.
• Must be physically located in an eligible US state.

Important: Online office format with camera and screen sharing during working hours.

Due to regional restrictions, candidates from CA, CT, ID, IN, IA, LA, ME, MI, MS, MT, NV, NJ, NY, OK, TN, and WA are not eligible.

Interested? Apply now or send us a message!

About the Role

This position follows a fixed Wednesday—Sunday schedule.

We are looking for an experienced Technical Support Engineer to join a global technology company operating in the SaaS and fintech space.

In this role, you will work with complex technical systems, troubleshoot challenging issues, and support customers throughout their integration journey. You will collaborate closely with engineering, integration, and customer-facing teams to investigate technical problems, identify root causes, and deliver effective solutions.

This position is ideal for someone with strong networking fundamentals, hands-on debugging experience, and the ability to independently investigate complex technical issues.
 

Key Responsibilities:
 

• Take full ownership of customer-reported technical issues, from initial investigation through resolution, workaround, or escalation.
• Troubleshoot complex issues using tools such as cURL, Postman, and system logs.
• Trace requests across multiple systems and infrastructure components to identify root causes.
• Independently diagnose networking issues involving DNS, TCP/IP, routing, connectivity, timeouts, connection resets, and TLS/SSL handshakes.
• Investigate application behavior, analyze code, and collaborate with engineering teams to resolve product-related issues.
• Support customer integrations from initial setup through successful go-live.
• Act as the primary technical point of contact for customer engineering teams during integrations.
• Collaborate with internal engineering, integration, and account management teams to address customer requirements.
• Create and maintain technical documentation, troubleshooting guides, and internal runbooks.
• Prepare and deliver technical training sessions for customers.
• Ensure timely issue resolution while meeting established SLA and customer satisfaction targets.
   

Requirements:
 

• 5+ years of experience as a Technical Support Engineer or in a similar technical support role.
• Hands-on experience supporting SaaS products.
• Strong software troubleshooting and root-cause analysis skills.
• Solid knowledge of Linux, HTTP, REST APIs, and proxies.
• Practical experience independently debugging network-related issues, including DNS, TCP/IP, routing, connectivity, and TLS/SSL.
• Ability to read, understand, and debug code in Python, Go, Java, or a similar programming language.
• Experience working with API testing and troubleshooting tools such as Postman and cURL.
• Ability to investigate complex technical problems independently and clearly communicate findings.
• English B2+, both written and spoken, with the ability to communicate technical information to customers and internal stakeholders.
• Strong communication, problem-solving, collaboration, and stakeholder management skills.
   

Nice to Have:
 

• Experience with Docker and AWS.
• Knowledge of payment processing, tokenization, cryptography, or security-related technologies.
• Experience supporting API-driven platforms or complex third-party integrations.
• Familiarity with fintech or payment infrastructure.
   

Benefits:
 

• A competitive salary and flexible compensation package
• Professional development tools (mentorship program, tech talks and trainings)
• Medical insurance
• Free corporate English classes and speaking clubs with a native speaker