Jobs Customer/Technical Support

We are growing our Customer Success team and looking for a motivated Customer Success Specialist to support our customers and help them get the most value from our SaaS product. This is a remote position, and your schedule should overlap with U.S. working hours (16:00 to 00:00 Kyiv time).

What You Will Do

• Support customers via email, chat, and video calls. Help them solve issues and understand how to use the product.
• Onboard new clients: assist with account setup and basic training.
• Train users: run screen-sharing sessions and create simple help articles or FAQs.
• Build relationships: stay in touch with customers, understand their needs, and share feedback with the team.
• Monitor usage: identify customers who need help or are not active, and reach out with guidance.
• Work with the team: collaborate with Support, Product, and Sales when needed.
• Update CRM records and help prepare basic reports.

Requirements

• Upper-Intermediate English (B2+) — this is the main requirement! Comfortable speaking and writing every day.
• Organized, responsible, and able to work independently in a remote environment.
• Entry-level friendly — previous Customer Success experience is not required.
• Strong communication skills, empathy, and a customer-first mindset.
• Comfortable learning new software and using CRM or support tools.
• Ability to work partially during U.S. business hours.

We Offer

• Fully remote work from anywhere in Ukraine.
• Training and mentorship — we will teach you Customer Success best practices.
• Career growth in an international SaaS team.
• A supportive environment where your work impacts customer satisfaction and product improvement.

If you have great English, enjoy helping people, and want to grow your career in Customer Success, we’d love to hear from you!

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

Hello!

Our project is a domain name registrar. Every day, we ensure the stable operation of hundred thousands domains in 450+ TLDs and provide a service built on quality, reliability, and technological excellence. Our multilingual support team consists of highly skilled domain specialists who deliver outstanding service and strive to provide exceptional assistance to every customer. We operate without unnecessary bureaucracy or multi-layered management - only professionalism and a genuine desire to do things well. That is why we appreciate expertise, responsibility, and responsible attitude.

We are looking for a Junior Support Specialist in Cyprus office (remote position) due to the extension of the support team. This is an excellent opportunity to start a career in IT, even with no prior experience, and to grow alongside an experienced colleagues.

Responsibilities:

- communicate with customers via tickets, email, and Telegram chat professionally, respectfully, and with empathy;

- handle technical inquiries and provide real, thoughtful solutions rather than template replies;

- maintain service quality;

- process Abuse-complains.

Requirements:

- proficiency in Ukrainian, and English (B1–B2 level for daily communication);

- flexibility regarding location: remote work from any city in Cyprus;

- interest in helping people and enjoying customer interaction;

- curiosity about technology and willingness to learn;

- responsibility, a structured approach, and the ability to stay focused.

Preferred (not mandatory):

- technical education or completed IT courses;

- basic understanding of Internet fundamentals;

- familiarity with POP/IMAP, FTP, HTTP;

understanding of DNS and MySQL;

- knowledge of the domain life cycle.

We offer:

- chance to enter the IT industry with no prior experience - full training provided;

- clear, transparent path for professional growth;

- supportive team that listens and helps at every stage;

- corporate laptop and all necessary equipment;

- stress-free schedule without night shifts, no phone support, smooth integration into the workflow: Mon-Fri, 09:00-18:00;

- stability and transparency are our core internal values.

A few important notes:

- we do not provide relocation, so we are looking for candidates already based in Cyprus with family visa or work permit;

- English is essential - this is an international role, and working without it will be challenging;

- we do not expect you to know everything - only to be willing to learn and understand.

We respect the time of every candidate, so we will carefully review your CV and respond. We look forward to finding someone who shares our approach and values.

Thank you for considering our company!

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

We invite a Junior Customer Support Specialist to join our team. Previous experience in customer support is an advantage, but not required. This position is well-suited for candidates who are completing their studies or taking their first steps in their career. We will provide full guidance on the tools, communication standards, and workflows you’ll be working with.

Responsibilities

• Efficiently respond and communicate with clients to understand and service their needs
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed

• Commit to meeting quality standards in processing customer adjustment

   

Requirements

• Proficiency speaking and writing in English
• Computer literacy
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality

• Stable internet connection

   

We offer

• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

About This Role

We’re hiring a Customer-Facing Technical Engineer who blends technical problem-solving, Shopify ecosystem expertise, and strong communication. If you’re comfortable digging into JavaScript and CSS, translating complex issues into plain English, working directly with e-commerce merchants, and collaborating with CS and product, you’ll fit right in. This role is positioned at the intersection of engineering, customer success, and merchant growth.

What You’ll Own

• Serve as the technical point of contact for merchants
• Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior
• Translate technical issues into clear, actionable steps for merchants
• Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes
• Identify upsell or expansion opportunities based on technical conversations
• Create and maintain technical documentation, playbooks, and repeatable workflows

What You Bring

• 2 to 5 years in a customer-facing technical role (Solutions Engineer, Technical Support, Technical Success, etc.)
• Hands-on experience with HTML, CSS, JavaScript, or Shopify theme customization
• Strong understanding of the Shopify ecosystem, including:
  • Liquid themes
  • Checkout behaviour
  • Store configuration and customization
• Experience working directly with e-commerce merchants or SaaS e-commerce tools
• A collaborative mindset and willingness to own problems end to end

Bonus Points 

• Familiarity with Shopify Plus environments and high-volume merchant needs
• Experience with SQL and browser developer tools
• Exposure to CRO or revenue optimization tools

Why Join Amplify

• Fully remote role
• Work directly with founders, product, and success teams on high-impact merchant problems
• Tight-knit team that values speed, clarity, and accountability
• Minimal red tape; if you see a solution, you can build or propose it
• Competitive compensation and the opportunity to shape our technical playbooks as we scale

CRM Manager / Zoho Implementation Business Analyst

(with growth to Customer Experience Manager)

We are looking for a specialist who can transform a “boxed” Zoho One solution into a powerful, scalable ecosystem aligned with Nova Global’s ambitions. In this role, you will act as a bridge between business teams (sales, logistics, customer support, finance) and technical implementation.

After the stabilization of core systems, this role offers a clear growth path into a Customer Experience Manager (CEM) position within an international company.

Role Mission

To design, implement, and evolve end-to-end business processes using Zoho CRM and related tools — not by simply configuring fields, but by building integrated workflows that automate the customer and shipment journey from first contact to analytics and reporting.

Key Responsibilities

Discovery & Process Design

• Conduct interviews and discovery sessions with internal stakeholders (divisions, departments, customer support)
• Document and design To-Be business processes
• Translate business needs into structured technical tasks and implementation plans

Zoho Customization & Implementation

• Deep configuration of Zoho CRM and related Zoho applications to support international logistics processes
• Design data models, workflows, statuses, permissions, and validations aligned with business logic
• Ensure consistency, scalability, and governance of CRM structures

Automation & Scripting

• Develop and maintain Deluge scripts to automate routine operations and cross-module interactions
• Implement workflow logic, triggers, and system rules to reduce manual work and errors

Data Integration & Analytics

• Configure integrations between Zoho and internal systems using Zoho Flow and APIs
• Support analytics and reporting logic to enable operational and management insights

Delivery & Enablement

• Coordinate implementation with internal teams
• Support testing (UAT), system rollout, and user enablement
• Prepare basic process documentation and SOPs

Customer Experience Evolution (Growth Stage)

• Gradual transition from internal process optimization to customer experience management
• Analysis of customer data, service performance, and feedback
• Ownership of CX-related improvements and metrics in collaboration with Sales and Marketing

Requirements

Professional Background

• 3–5+ years of experience as a Business Analyst, CRM Manager, Implementation Specialist, or similar role
• Experience in business process analysis and system implementation (CRM / SaaS solutions)
• Ability to translate business needs into practical, scalable system solutions
• General understanding of business processes

Zoho & Technical Skills

• Excellent hands-on experience with Zoho CRM
• Strong experience in system configuration and customization
• Ability to design data models (modules, fields, relationships, statuses, permissions)
• Experience with automation and scripting using Deluge
• Experience with integrations via Zoho Flow and APIs
• Practical understanding of analytics and reporting within CRM ecosystems

Tools

• Experience working with Jira and Confluence

Languages

• Ukrainian — fluent (mandatory for internal communication)
• English — Intermediate+ (documentation, written communication, basic discussions)

Nice to Have

• Experience in logistics or e-commerce companies
• Experience with Zoho Creator for building internal applications
• Understanding of REST API architecture

What We Offer

• Work in an international company with global operations
• Official employment and transparent cooperation terms
• Professional, supportive team environment
• Clear career growth path from CRM implementation to CX leadership
• Medical insurance
• Paid professional training and English language courses

About Us 🌍
We are a fast-growing international iGaming company with over 3 years of success and a team of 1,000+ professionals.
With 8 large-scale projects trusted by thousands of players worldwide, we value expertise, initiative, and continuous growth.
By joining us, you become part of a team shaping the future of the entertainment industry.
 

As a Support Manager, you will be the hero for our players, ensuring a smooth, positive, and memorable experience.
 

What You’ll Do 🚀

• Support: Respond promptly to players via live chat.
• Problem Solve: Assist with technical, functional, and financial questions.
• Manage Emotions: Handle challenging situations professionally and turn them into positive experiences.
• Collaborate: Work with other departments to improve processes and products.
• Excel: Achieve personal and team KPIs to deliver top-tier service.
   

What We’re Looking For 🎯

• Experience: Previous support roles (iGaming/betting is a big plus).
• Tech Savvy: Confident PC user with a typing speed of 220+ CPM.
• Equipment: Reliable internet and a PC/Laptop with at least 12 GB of RAM.
• Soft Skills: Stress-resistant, client-focused, and calm under pressure (even with aggressive users).
• Readiness: Willingness to take a typing speed test during the selection process.
   

Schedule & Flexibility 📅

• Rotation: 2/2 shift system: 2 day shifts, 2 days off, 2 night shifts, 2 days off.
• Hours: Day (09:00–21:00) | Night (21:00–09:00) — UTC+2 (Kyiv).
• Onboarding: First month includes flexible training hours to get you up to speed.
   

Benefits & Perks 💎

• Remote Work 🌍: Work from anywhere.
• Growth 💰: Competitive salary + performance-based bonuses.
• Stability 🏖️: Paid vacation and sick leave.
• Well-being 🧠: Access to a corporate psychologist.
• Extras 🎉: Birthday gifts and engaging corporate events.
• Culture 🤝: No micromanagement and a truly supportive team.
   

Career Growth 📈
We don’t just offer a job; we offer a path. We provide clear professional development opportunities and trust your initiative from day one.
 

Ready to level up your career in iGaming? Join us and become part of a team that’s redefining the industry!

A bit about our team. Medvoice is a Ukrainian EdTech company founded in 2019. We have built an educational platform for doctors of various specialties, operating on a subscription model, and we continuously generate new content for it. This makes professional medical education accessible, systematic, and up-to-date.

The Medvoice Support Team helps doctors make their learning continuous and modern. Our audience varies greatly in age and specialization, and we have recently entered the Romanian market. That’s why we are looking for a new Support Agent with Romanian language skills to join our team.

We’d love to see you on our team if you:

• Have at least 1 year of experience as a Support Agent;
• Speak Ukrainian and Romanian fluently and correctly;
• Have confident English at B1-B2 level;
• Are ready for professional challenges and can deliver excellent customer experience in any situation.
   

What you will do:

• Communicate with clients via messengers, email, and phone (in Romanian and Ukrainian);
• Moderate course participant chats;
• Assist with connecting to broadcasts and other technical issues during educational events;
• Work with the customer database, collect client information, and update the CRM system;
• Organize and verify data, send mailings;
• Help clients resolve questions and objections.
   

What we offer:

• Fully remote work;
• Working hours: 13:00–21:00 from Monday till Friday (shifts on Saturdays are possible, with a compensational day-off during the week);
• Paid vacation (20 working days), paid days off, and sick leave;
• Stable monthly salary payments;
• Work in an innovative, well-structured company;
• A close-knit team and friendly atmosphere;
• Corporate training and professional development within the company.
   

We look forward to receiving your CV!

Start Your Career in an International Logistics Company — No Experience Needed!

Our client is a fast-growing US-based logistics company, and we’re looking for motivated candidates ready to begin their career in global freight management. No prior experience is required — we provide full training from day one.

What You’ll Do:

• Communicate with US-based clients and drivers via phone and email.
• Monitor and support the shipping process from start to finish.
• Provide timely updates and feedback to clients.
• Process incoming requests and resolve operational issues promptly.
• Work with the CRM system and maintain accurate records.

What We Expect:

• English level B1+ (spoken and written).
• Strong communication skills and a customer-oriented approach.
• Ability to multitask and stay calm under pressure.
• Problem-solving mindset and willingness to learn.
• Motivation to grow in the logistics industry.

What You’ll Get:

• Paid training from day one.
• Salary: 650 $
• Work schedule: 09:00—19:00, 4/4 
• Modern office space and all necessary equipment.
• Supportive team and regular corporate events.
• Competitive salary in foreign currency.
• Clear career growth opportunities — most managers started from junior roles.

👉If you’re ambitious and ready to grow — apply now!

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 2+ years of experience in iGaming integrations or a similar technical role;
• Experience with operators, aggregators, or platform integrations;
• Solid understanding of API, network routing, logs, and basic troubleshooting;
• Experience with task management tools (Jira or similar);
• English level B2+ (spoken and written);
• Strong problem-solving and communication skills;
• Proactive, results-oriented, able to “get things done”.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage integrations with partners; 
• Provide technical support during and after integration;
• Monitor integration progress and timelines;
• Communicate with external partners and internal teams;
• Ensure stable launches and smooth go-live processes.

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level

Customer Support Specialist
 

Company: Travelated

Website: travelated.com
 

Cooperation format: Remote

We are looking for a detail-oriented and communicative Customer Support Specialist to join our team and help our users enjoy a smooth and reliable hotel booking experience. If you have fluent English and want to grow in the travel industry — we would be happy to meet you!
 

Key Responsibilities:

• Handle customer inquiries via email.
• Create, modify, and verify hotel bookings.
• Resolve non-standard situations such as discrepancies, confirmations, overbookings, and relocations.
• Communicate with partners via phone and email to clarify booking details.
• Provide clear, polite, and professional information to customers.
• Maintain accurate records of customer interactions in internal systems.
  
   

Requirements:

• Fluent English (mandatory).
• Strong written and verbal communication skills.
• Attention to detail and a high sense of responsibility.
• Stress resilience and the ability to find quick solutions.
• Experience in customer support or the travel industry is a plus but not required.
• Confident PC user.
  
   

Work Conditions:

• Remote collaboration.
• Flexible working schedule.
• Opportunities for professional development.
• Salary tied to currency.
   

About Chaika

Chaika Tech Inc is a product company building solutions for the travel industry. We develop services that help users find and book accommodations, compare prices, and discover new travel opportunities. Our main product, Travelated, has been growing for several years.
 

We look forward to your applications! Join our team and help people explore the world!

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We are looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service, working the evening shift from 4:00 PM to 1:00 AM (EEST), Wednesday through Sunday.
 

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

   

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

The challenge

Datagrok is a next-generation analytics platform built from first principles to unify data, compute, and scientific workflows in the browser. Enterprises use Datagrok to run complex analytics at scale - across chemistry, biology, clinical research, and beyond.

We need someone who will become an expert on the platform - documenting it, testing it, teaching it, and enabling customers to use it effectively.

This is a hybrid role at the intersection of engineering, QA, technical writing, and customer enablement. It starts technical and becomes customer-facing as you grow.

What you'll do

This role is structured in two phases. You’ll first learn and master the platform by writing, testing, and building with it. Once confident, you’ll evolve into the person who helps customers understand, adopt, and get the most out of Datagrok.

Phase 1 (months 1-6): platform mastery

Learn the platform deeply:

• Work across technical writing, QA, and light development
• Learn Datagrok’s capabilities, JS/TS API, plugins, and workflows
• Create and maintain technical assets: docs, code samples, tutorials, and videos
• Lead QA and manage 2 manual QA engineers
• Design and execute test strategies (manual + automation)
• Develop repeatable test plans for platform features, APIs, and workflows
• Identify and fix gaps in documentation, UX, and quality

Phase 2 (months 6+): customer enablement

Take on customer-facing responsibilities once platform-proficient:

• Provide first-line technical support: answer questions, triage issues, guide users
• Prepare responses for RFPs, RFIs, and customer FAQs
• Update docs based on customer feedback
• Act as the voice of the customer inside the company
• Own and refine the customer onboarding experience
• Deliver customer training sessions and product demos

Requirements

Must have:

• Strong junior-to-mid-level JavaScript/TypeScript skills
• Fluent English (C1+), excellent written and spoken communication
• 2+ years leading QA efforts (manual + automation), including test strategy design
• Ability to learn complex systems and understand architecture
• Ability to explain technical concepts clearly to developers, scientists, and business users
• Strong user-oriented mindset
• System-level thinking: spots gaps in docs, tests, UX

Nice to have:

• Background in UX/UI or a strong eye for clarity and structure
• Experience with scientific or life-science software
• Prior customer-facing technical role (Solutions Engineer, Technical Account Manager, etc.)

Why this role is unique

• You’ll get a 360° view of a cutting-edge scientific analytics ecosystem
• You will become one of the most knowledgeable users of Datagrok
• You’ll work across engineering, QA, docs, product, UX, and customer success
• You’ll shape how teams and customers learn and adopt Datagrok

If you want to build, test, teach, and enable - all in one role - we’d love to talk.

We are looking for an energetic and driven Payment Support Specialist to join CentroBill, eager to grow their skills and apply them in a dynamic environment. If you're passionate about personal development and hands-on learning, this is the perfect opportunity for you!

Who are we?  

CentroBill is an information technology company established in 2012. We empower global merchants to accept payments through debit cards, credit cards, and alternative payment methods. 

Our project offers a seamless integration with a variety of Credit Card Acquirers, Payment Service Providers, and Alternative Payment Methods through a unified API. We primarily serve the European, North American, and LATAM markets.

CentroBill is part of Centro Holding, an international product development company with over 15 years of expertise in web development, commercial design, affiliate, and online marketing. Our diverse and talented team operates across various countries, including the USA, Canada, Cyprus, Ukraine, Poland, Georgia, and more.

What you’ll be working on:

• Provide dedicated payment processing integration support to all types of merchants;
• Understand API system architecture (at a high level);
• Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification;
• Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them;
• Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams;
• Investigate technical issues and promptly escalate concerns to the senior engineers if needed;
• Work together with other teams in order to mitigate vulnerabilities and resolve complex merchant’s requests.

About you:

• Recent graduate or last-year student of national universities; 
• Excellent written and verbal communication skills, ability to express thoughts logically; 
• Pattern recognition abilities and excellent memorizing skills;
• Fluency in English both spoken and written; 
• Enthusiasm and passion for making our partners happy.

Nice to have:

• Basic programming skills in PHP or Python; 
• Knowledge of different types of APIs, web protocols and services. 

Why work with us? 

• Comprehensive benefits package.
• Comfortable office in Kyiv with Starlink and electric generator.
• Flexible working hours and hybrid work options.
• Access to the latest tools and technologies.
• Opportunities for professional development and career advancement.

We look forward to receiving your application!