Support Manager (iGaming) Offline

About Us 🌍
We are a fast-growing iGaming company with over 3 years of success and a team of more than 1,000 passionate professionals. With 8 major projects trusted by thousands of players worldwide, we invite you to join an innovative team that values skill, initiative, and growth!
 

As a Support Manager, you will be the hero for our players, ensuring a smooth, positive, and memorable experience.
 

What You’ll Do 🚀

• Support: Respond promptly to players via live chat.
• Problem Solve: Assist with technical, functional, and financial questions.
• Manage Emotions: Handle challenging situations professionally and turn them into positive experiences.
• Collaborate: Work with other departments to improve processes and products.
• Excel: Achieve personal and team KPIs to deliver top-tier service.
   

What We’re Looking For 🎯

• Experience: Previous support roles (iGaming/betting is a big plus).
• Tech Savvy: Confident PC user with a typing speed of 220+ CPM.
• Equipment: Reliable internet and a PC/Laptop with at least 12 GB of RAM.
• Soft Skills: Stress-resistant, client-focused, and calm under pressure (even with aggressive users).
• Readiness: Willingness to take a typing speed test during the selection process.
   

Schedule & Flexibility 📅

• Rotation: 2/2 shift system: 2 day shifts, 2 days off, 2 night shifts, 2 days off.
• Hours: Day (09:00–21:00) | Night (21:00–09:00) — UTC+2 (Kyiv).
• Onboarding: First month includes flexible training hours to get you up to speed.
   

Benefits & Perks 💎

• Remote Work 🌍: Work from anywhere.
• Growth 💰: Competitive salary + performance-based bonuses.
• Stability 🏖️: Paid vacation and sick leave.
• Well-being 🧠: Access to a corporate psychologist.
• Extras 🎉: Birthday gifts and engaging corporate events.
• Culture 🤝: No micromanagement and a truly supportive team.
   

Career Growth 📈
We don’t just offer a job; we offer a path. We provide clear professional development opportunities and trust your initiative from day one.
 

Ready to level up your career in iGaming? Join us and become part of a team that’s redefining the industry!