Jobs at Djinni

Location (Ukraine preferred)
Remote 
Full-time

About the Role

We are looking for a person to become the single point of contact for several B2B clients using our Fintech product. You are a “bridge” (or “proxy”) between the team and clients.

This role sits at the intersection of product, support, engineering, and enterprise clients - and collaborating with all of these roles. (Your job does suppose managing development team.)

Responsibilities

• Act as the primary point of contact for B2B clients
• Consolidate and structure incoming requests from multiple stakeholders
• Maintain a transparent and up-to-date clients requests backlog
• Manage expectations, priorities, and timelines
• Lead regular client sync meetings
• Initiate and coordinate estimations with product team
• Track and communicate task progress
• Communicate releases, changes, and rollout plans, approvals
• Collect structured post-release feedback
• Coordinate communications and activities between multiple stakeholders across several B2B clients and product/development team.
• Clarify with clients questions and requests coming from product/engineering team

Requirements

Must Have

• Experience in Customer Success / Account management / Project management
• Experience working in a B2B software environment
• Experience communicating with enterprise clients
• Understanding of software development processes
• Strong English proficiency - written and spoken
• You can understand both business people and developers

Nice to Have

• Experience in fintech or trading platforms
• Practical understanding of APIs, backend/frontend architecture, or system integrations

Personal Qualities

• Assertiveness and ability to manage expectations, ability to say “no” when needed
• Structured and analytical thinking
• Clear and precise communication
• Ability to manage multiple stakeholders
• You’re a problem solver

What Success Looks Like

• Our product and C-level managers can focus on strategy and product development rather than operational communication with clients
  
   

We are looking for a motivated and detail-oriented Junior QA Engineer to support quality
assurance across our mobile applications portfolio.
This role will focus primarily on non-subscription mobile apps, ensuring product stability,
correct functionality, and smooth user experience across iOS and Android platforms.
The QA Engineer will collaborate closely with Product, Development, and Design teams to
help deliver reliable and high-quality releases.


Responsibilities
● Execute functional, regression, and smoke testing on iOS and Android applications.
● Validate core app flows, including onboarding, feature functionality, ads integrations, and
in-app purchases.
● Identify, document, and report bugs with clear reproduction steps and impact description.
● Support release testing before production deployments and app store submissions.
● Perform cross-device and cross-OS validation.
● Validate basic API responses and backend integrations when required.
● Assist in improving QA documentation and test cases.
● Proactively flag UX issues and inconsistencies during testing.


Requirements
● 1–2 years of experience in QA (mobile experience strongly preferred).
● Basic understanding of iOS and Android app environments.

● Experience with bug tracking tools (e.g., JIRA or similar).
● Strong attention to detail and structured thinking.
● Ability to follow testing processes and meet deadlines.
● Comfortable working in cross-functional teams.
● Professional English for documentation and internal communication.


Nice to Have
● Experience testing apps with ads or freemium monetization models.
● Basic knowledge of Firebase, analytics tools, or crash reporting platforms.
● Exposure to API testing tools (e.g., Postman).
● Interest in automation testing (not required)

Our client is a travel tech startup that helps users automatically save money on flights and hotel bookings. The platform monitors booked reservations and, if the price drops, rebooks or secures a refund so users get the savings without any manual effort. The product integrates with users’ email to track bookings and works with major airlines and hotels worldwide. The company operates on a performance-based model, taking only a percentage of the savings it generates.

Requirements

Must-have skills

• Node.js — 8-10+ years of commercial experience
• Express.js — building REST APIs, middleware, routing
• MongoDB — Mongoose ODM, aggregations, indexing, query optimization
• Redis — caching, pub/sub, queues
• Testing — writing unit and integration tests (Mocha, Chai, Supertest or similar)
• Git — branching, code review, merge requests
• REST API — design and third-party integrations

Nice-to-have skills

• TypeScript — typing, migrating JS projects to TS
• GCP (Google Cloud Platform) — Cloud Run, KMS, Cloud Storage
• OpenSearch/Elasticsearch — full-text search, indexing
• REDIS — cache, queues
• Socket.io/WebSockets — real-time communication
• Gmail API / Google APIs — OAuth 2.0, email processing
• Stripe — payment integration, webhooks
• Twilio — SMS notifications
• Cheerio — HTML parsing
• Handlebars — email templating

Would be a plus

• Knowledge of queue patterns and background job processing
• Experience with Passport.js (JWT, OAuth)
• Understanding of web application security principles (OWASP)

Responsibilities

• Develop and maintain backend services on Node.js
• Write automated tests for new and existing code
• Integrate with third-party APIs (payment systems, email services, SMS)
• Optimize performance and scalability
• Work with MongoDB database, Redis storage and OpenSearch engine
• Conduct code reviews and participate in technical discussions
• Work with existing codebase, refactoring

Tech Stack

• Runtime: Node.js 22
• Framework: Express.js
• Database: MongoDB (Mongoose)
• Search: OpenSearch
• Cache: Redis
• Real-time: Socket.io
• Cloud: GCP (Cloud Run)
• Auth: Passport.js (JWT, Google OAuth 2.0)
• Payments: Stripe
• Email: Gmail API, Resend
• SMS: Twilio
• Testing: Mocha, Chai, Supertest, Sinon
• Validation: Joi, Zod
• Logging: Winston

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, acquiring and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

The Support Specialist serves as the primary point of contact for customers seeking assistance with our products and services. This role is critical in ensuring a high level of customer satisfaction and loyalty by providing timely, effective, and empathetic solutions to customer issues. The Support Specialist is responsible for handling inbound requests (via email, phone, chat, and other channels), troubleshooting technical issues, and escalating more complex cases as necessary. This role requires a blend of communication & financial skills, and a customer-first mindset.

Requirements

• Minimum of 2 years of experience in a customer support role (L1), preferably within a FinTech, EMI or regulated financial services environment
• Proven ability to effectively respond to incoming client requests across various channels, including emails, chats, and occasional phone calls
• Demonstrated ability to process client complaints, provide effective solutions, and offer assistance within specified internal SLAs
• Experience with escalating issues to relevant internal departments (e.g., in Jira) and diligently monitoring their resolution in accordance with defined escalation channels and SLAs
• A genuine customer-centric mindset, with a proactive approach to identifying opportunities to offer additional services and enhance customer activity
• Experience with specific ticketing systems or CRM platforms
• Fluent English (written and verbal) and Ukrainian/Russian
  
  Responsibilities
• Reply to the incoming requests from clients (emails, chats, occasionally phone calls)
• Process complaints, and provide solutions and assistance to clients within a specified time frame due to internal SLA
• Escalate, where necessary, and control tasks completed by other departments in Jira
• Escalate various issues and monitor their resolution to the relevant contact persons in arrogance with the SLAs and defined escalation channel
• Update articles in Confluence on an ad hoc basis or regularly, in the specific area the CS agent is responsible for
• Strong, soft, organisational, and self-management skills, customer-oriented approach
• Creative thinking: offer additional services and improve customer activity
• Shadowing work for other departments in support (AML, KYB, KYC Teams)

• Onboarding B2B clients through the ticketing system.

   

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

   

What we offer:

• An advanced payment product that allows you to get a wide range of professional experience and boost your career in fintech.
• A clear career path with opportunities for high-performing employees to advance into Senior roles or rotation plans, fostering continuous growth and development.
• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Public Holidays tailored to your country’s calendar.

• Flexible Payout Options – PE accounts or popular e-wallets.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

We are seeking a highly motivated and technically proficient QA Hybrid Test Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American automaker.
This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.

• Responsibilities:

  Analyze complex business requirements and technical design documents to ensure completeness, accuracy, and clear testability.
  Create, implement, and maintain detailed, reusable, and comprehensive test cases and test data based on defined requirements.
  Actively participate in defining and evolving the overall test strategy for specific sets of features or functional domains.
  Maintain clear and continuous communication with developers, other QA team members, and product owners to ensure alignment on quality status and priorities.

• Mandatory Skills Description:

  Prior work with embedded or automotive systems, especially in the context of multi-ECU scenarios.
  Hands-on experience testing In-Vehicle Infotainment (IVI) systems and ADAS modules (such as Camera, Parking Assist, and Driving Assistance features).
  Understanding of automotive communication protocols (e.g., CAN, LIN, Ethernet) and their use in IVI/ADAS integration and validation.
  Ability to analyze logs and signals from multiple ECUs and sensors to validate system behavior.
  Ability to perform requirements traceability and ensure comprehensive test coverage for safety-critical features.
  Ability to design and execute integration tests that simulate real-world driving scenarios and user interactions.
  Proven experience developing, debugging, and maintaining Python code for automated testing.
  Experience managing Python virtual environments and dependencies.
  Proficient with Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.
  Ability to read and follow technical documentation in English.
  Strong communication skills for collaboration with developers, testers.

• Nice-to-Have Skills Description:

  Experience in L3 (Level 3) testing, including requirements analysis, test case design, automation, execution, and gap coverage analysis for complex automotive systems.
  Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.
  Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.

We are looking for a skilled Unreal Engine Tech Artist to create high-quality gameplay-based advertising videos (30–60 seconds) for mobile platforms.

This role focuses on building engaging, gameplay-style video creatives that feel dynamic, clear, and performance-driven — optimized primarily for vertical mobile formats (9:16).

🎬 What You’ll Work On

• Creating gameplay-based advertising videos (30–60 sec)
• Building and animating full scenes in Unreal Engine
• Setting up lighting, cameras, simple VFX, and physics interactions
• Simulating gameplay logic and progression for ad scenarios
• Rendering and preparing videos for mobile ad formats (primarily 9:16)
• Iterating quickly based on references and structured feedback

✅ Requirements

• Strong experience with Unreal Engine (scene setup, animation, rendering pipeline)
• Experience producing gameplay-style or game-related videos
• Understanding of gameplay feel, pacing, and visual clarity

• Ability to assemble full scenes (environment + animation + camera work)

   

⭐ Nice to Have

• Experience creating UA creatives / mobile game ads
• Basic animation skills in Blender or similar tools
• Experience with hyper-casual / casual game visuals
• Understanding of mobile ad performance trends

🤝 What We Offer

• Remote collaboration
• Clear references and structured feedback
• Regular and consistent workload

If you have experience building engaging gameplay-style video ads in Unreal and understand what makes mobile creatives perform, we’d love to hear from you.

We are looking for proactive, disciplined, and highly accountable Product Delivery Managers to join our team.

Responsibilities:

• Driving clear, structured, and proactive communication with clients through written updates, reporting, and calls;
• Ensuring delivery stays aligned with the client’s product goals, user needs, and business priorities;
• Taking ownership of planning and scope management, ensuring both the team and client understand progress, risks, and next steps;
• Control the quality and consistency of all deliverables - no gaps, no surprises.
• Thinking beyond tasks - focusing on how delivery supports the product’s success;
• Analyzing delivery performance and continuously pushing for improvement in process, outcomes, and alignment with the product vision. (Always asking: What is blocking progress? How do we remove this today?)

Requirements:

• Minimum 2 years of hands-on experience in managing digital products or software delivery;
• English level - C1;
• Profound knowledge of Agile methodologies (Scrum, Kanban, Waterfall) and other mgmt frameworks;
• Strong product thinking - understanding how delivery decisions impact user value and business outcomes;
• Outstanding communication, escalation, and expectation management skills;
• Strong risk management, problem-solving, and negotiation skills;
• High demands and expectations from your work - no excuses, no half-measures;
• Leadership qualities: confidence, ownership, clarity;
• Solid understanding of business environments and ability to align delivery with business goals.

The type of person we are looking for:

• You expect high standards from your team, your colleagues, and yourself;
• You take full responsibility for timelines, scope, risks, and clear reporting;
• You ensure smooth, predictable delivery and transparency at every stage;
• You think not only about delivery, but about how delivery connects to the bigger picture: product, users, and value;
• You know how to plan and prioritize work that drives real outcomes;
• You are comfortable with accountability and clear metrics of success;
• You know how to communicate clearly - both with clients and team;
• You don’t tolerate vague goals, unclear ownership, or idle waiting.

Note for Candidates:
We understand that no one is perfect in every area. If you are strong in some of these specializations but want to grow in others — we are ready to help you learn and develop. What matters most to us is your mindset, your accountability, and your desire to deliver real value.

Why Work With Us?

• You’ll work with people who respect clarity, results, and responsibility;
• You’ll be expected to lead, not just following checklists;

• You’ll directly influence how we work, how we deliver, and how we grow.

   

We offer:

• Regular result-based salary reviews;
• Comfortable working hours (10-19 Kyiv time zone);
• Bonus system;
• Established product-focused environment;
• Range of tasks, from quick and simple to challenging investigation to run;
• Cheerful & dynamic environment;
• Friendly and open-minded team;
• Virtual workspace with perspective to move into one of the offices;
• Mentorship;
• Attractive social package (unlimited and paid sick days, fully paid vacation, birthday day off, etc;)
• Sport and English classes discounts.

Hiring steps:

• First interview with the Recruiter;
• Second interview with the Squad Lead;
• Job Offer.

We are looking for a Business Development Lead to lead our international growth and represent the company globally. This role is not just about sales - it is about building strategic partnerships, expanding into new markets, identifying new product opportunities, and scaling revenue streams across international markets.

You will act as the external face of the company, driving high-value deals, opening new niches, and building a sustainable long-term growth strategy.

Key Responsibilities:

• Develop and execute international business development strategy aligned with company growth goals.
• Identify and enter new markets (Europe, Asia, US, LATAM), expanding the company’s global presence.
• Build and close high-value B2B partnerships and strategic collaborations.
• Represent the company at international conferences, industry events, and networking platforms (1–2 business trips per month).
• Drive new niche exploration and initiate new product opportunities based on market demand.
• Lead and manage the Sales function, ensuring alignment between acquisition and long-term client development.
• Collaborate closely with Product, Project, and Operations teams to align commercial strategy with execution.
• Structure and optimize business development processes to enable scalable growth.
• Maintain and expand a strong international partner network.
• Negotiate commercial terms and manage complex deal cycles.
• Establish KPIs, revenue targets, and growth metrics; track performance and adjust strategy accordingly.

Ideal Candidate Profile:

• 3+ years of experience in Business Development / Strategic Sales / Growth roles within B2B environments.
• Strong background in international markets and conference-driven networking.
• Experience in product IT, Web3, traffic-driven businesses, SaaS, affiliate, or performance-driven industries.
• Proven ability to close high-ticket deals and build long-term partnerships.
• Experience managing Sales teams or cross-functional collaboration.
• Strategic mindset with strong analytical and commercial thinking.
• Ability to identify new revenue streams and product opportunities.
• Excellent negotiation and relationship-building skills.
• Fluent English (Upper-Intermediate+), confident in international communication.
• Willingness to travel frequently for business development activities.

What Success Looks Like:

Closed strategic deals within the first months.

Expansion into new markets and niches.

Established international partnerships pipeline.

Improved sales structure and scalable BD processes.

Strong alignment between Sales, Product, and Project teams.

We Offer:

📌 Competitive base salary + performance-based bonuses.

📌 High level of autonomy and direct impact on company growth.

📌 Opportunity to build and scale the BD direction almost from scratch.

📌 International exposure and conference participation.

📌 Flexible remote format with business travel opportunities.

📌 A dynamic, fast-growing environment where strategic decisions matter.

About the Project

We're looking for a UI/UX designer with Webflow expertise to redesign a ranch/hospitality website. The current site is on Wix, and we're migrating to Webflow for better flexibility, performance, and SEO.

Scope of Work

• Design research and UX audit of the current site
• Wireframes and user flows
• High-fidelity UI design (Figma or directly in Webflow)
• Design review and iteration based on feedback
• Webflow build and implementation
• QA, polish, and responsive optimization

Timeline

3-4 weeks (can overlap design and build phases)

Requirements

• Strong UI/UX portfolio with website redesign examples
• Proficiency in Figma
• Expert-level Webflow development skills
• Experience with hospitality, tourism, or similar industries is a plus
• Good communication skills
• Available to start within 1 week

Budget

$15/hour, estimated 120-160 hours total.

How to Apply

Please share:

1. Your portfolio (Behance, Dribbble, or personal site)
2. 2-3 relevant Webflow projects you've built
3. Your availability and hourly rate
4. Brief intro about your experience

About Us

New Wave Devs is a software development agency working with startups and SMBs. This is an ongoing client relationship with potential for more projects.

About the client:

Our client is a  cutting-edge, technology focused company that provides a better way of detecting and managing risks that may impact the outcome of clinical trials. Their solutions, all of which are cloud-based, are driven by a unique set of algorithms that interrogate clinical and operational data in real-time centrally to conveniently illuminate outliers and anomalies in data.

Role description:

We are looking for a skilled Senior Automation QA Engineer to join our engineering team. You will be responsible for test automation implementation and maintenance end-to-end testing, as well as contribute to test automation strategy for the project.

We expect that the best suitable candidate is ready to face challenges, take part in solution making and handle tasks independently while working as a part of the team.

Responsibilities:

• Taking care of the test automation framework and tooling for your team

• Driving manual testing debt reduction process in the team

• Overseeing the execution of test batches for the components in scope 

• Supporting UAT/Regression phase execution for release validation

• Identifying, documenting and tracking issues

• Working on the continuous integration of the test scripts and driving your Squad towards continuous testing

• Working closely with Software/Test Engineers and Product Managers across the project to understand the context and drive automation and testing to meet objectives

• Promoting testing best practices (e.g. shift-left approach) within the organization and provide guidance and assistance to enable developers to test

• Cooperating with fellow Automation Test Engineers to improve the tooling and frameworks;

• Implementing AI-driven solutions to the process;

Requirements:

• Experience (5+ years) as a Test/QA Automation Engineer or SDET role

• Strong experience with using AI tools for (OpenAI, Copilot etc) for process;

• Hands-on experience with Cypress or Playwright tool

• Experience with SaaS in a B2B heavily regulated environment (telco, banking, pharma) using Kubernetes, Docker

• Experience with building/maintaining CI/CD pipelines with the tools like GitLab, Jenkins

• Experience in programming with scripting languages like Python (preferably), Ansible or Bash

• Experience with Test Management Tools like Zephyr, Xray or similar

• Excellent knowledge of English, both spoken and written

• Lead experience would be a plus;
• Being able to lead the team of automation testers across all teams in the future; 
• Good understanding of QA processes, as well as Scrum/Agile dev processes;
  
   

Cowchain blockchain development company is actively looking for Content Marketing & SMM Specialist to join our development team.

About us:
Cowchain have successfully completed 150+ projects mainly on EVM-based blockchains such as Ethereum, Polygon, Arbitrum, Base including Coinmarketcap leaders with 180M+ total capitalization and 20M+ daily trading volume in Move2Earn, Play2Earn and DeFi industries.

Role Overview
We are looking for a creative, proactive, and independent Content Marketing & SMM Specialist to join our newly transforming Business & Growth department. Your primary mission will be to boost company awareness, drive lead generation, and build strong personal brands for our C-level executives through strategic social media management. You will not just be an executor; you will be a creative force capable of taking a strategic vector and turning it into engaging, high-converting content.

Key Responsibilities:

• Platform Management: Oversee, manage, and grow the company's presence on key platforms: LinkedIn, Twitter (X), Threads and public blogs (such as Medium).
• Trend Research: Continuously monitor and analyze social media trends to ensure our content remains highly relevant and engaging.
• Executive Ghostwriting: Create compelling content on behalf of the company's founders and public figures (ghostwriting) to build their personal brands.
• Lead Generation Strategy: Develop and implement content strategies and frameworks designed to increase brand awareness and seamlessly convert followers into leads.
• Smart AI Utilization: Thoughtfully leverage AI tools to assist in content creation. We expect you to use AI to enhance your work, not to blindly copy-paste generated text.

Hard Skills & Qualifications:

• English Proficiency: Advanced or Native-like English (C1/C2). All content creation will be entirely in English.
• Industry Knowledge: A solid understanding of the Web3 sphere is mandatory.
• Algorithm Expertise: Proven understanding of how algorithms work on LinkedIn, Twitter, and Threads.
• Strategic Frameworks: Deep knowledge and practical experience with the content marketing framework to drive brand growth and lead generation.
• AI Literacy: Ability to critically assess, fix, and transform AI-generated content to meet our brand's voice and quality standards.

Soft Skills:

• Creativity: Ability to generate fresh ideas and engaging content formats.
• Proactivity: You don't wait for step-by-step instructions. You can take a general direction (vector) and independently drive results without micromanagement.

What We Offer

• Work on a real production crypto-fintech system.
• Flexible working schedule, remote work.
• Ability to dive into fast-growing blockchain/crypto industry.
• Paid vacations, sick leaves.
• Strong engineering culture.
• 100% friendly/family team.

We are seeking a driven and highly structured Learning & Development (L&D) professional to design, implement, and continuously improve our training and onboarding programs for the Customer Success department — covering both Support and VIP Sales teams.

This person will play a key role in building scalable training systems to support the monthly onboarding of new team members, ensuring that every cohort goes through a consistent, well-structured, and performance-driven learning journey.

HOW YOU WILL MAKE AN IMPACT

• Design and Own the Training Program:

Build a comprehensive 3-week onboarding&training program to different Customer Success roles (Support Agents, VIP Sales Managers, etc.).

• Develop Learning Materials:

Prepare full training decks, LMS content modules, written materials, knowledge checks, scenario-based simulations, and presentations for all key learning topics.

• Set Up LMS Environment:

Design and structure the content inside our Learning Management System, ensuring seamless access, intuitive flow, and progress tracking.

• Testing and Evaluation:

Create assessment tools to validate both theoretical knowledge and practical readiness — including quizzes, tests, and hands-on exercises.

• Design Internship & Gradual Access Flow:

Build a phased internship/trainee framework that progressively grants access to real operations in Support and VIP Sales based on test results, mentor feedback, and training progress.

• Optimize for Scale:

Develop a repeatable and scalable onboarding cycle that can be run monthly for new employee groups

• Collaborate Cross-Functionally:

Work closely with team leads and department heads to align learning goals with business objectives and ongoing performance feedback

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in L&D or Training within Customer Service / Customer Success environments

• Strong instructional design and presentation skills

• Experience creating LMS content and managing LMS platforms

• Strong organizational and mindset

• Native or fluent English (B2+)

• Self-driven, detail-oriented, structured, and capable of working autonomously

• Experience in iGaming

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Your mission:

Ensure customer success in using the platform, stable delivery, and transparent communication between customers, product, and internal teams - from API integrations to releases and product changes.
This is the role of the sole owner of the post-sale customer experience, with technical context and responsibility for execution.
 
Area of responsibility (high-level):

 

• Customers: successful use of the product and API
• Delivery: monitoring the fulfillment of agreements and tasks
• Technical part: API, integrations, documentation
• Communication: releases, changes, expectations
• Synchronization: Sales, Product, Dev, Support

 
Key Responsibilities: 

    🔹 Customer Success

 

• Be the main contact person for customers after onboarding
• Conduct customer syncs, technical demos, Q&A
• Ensure that customers achieve the expected result, not just "use the API"
• Collect and structure feedback → forward to Product
   

     🔹 API and technical aspects

 

• Explain to customers how the API works: endpoint
• Work with Postman/Swagger to verify customer cases
• Assist customers with integrations (CRM, websites, services)
• Act as a translator between the client and the dev team (without "broken phones")
• Participate in the creation and updating of API documentation
   
  🔹 Delivery and Project Management

• Synchronize with the team on client tasks
• Monitor statuses: what is in progress, what is blocked, what is ready
• Record risks, escalations, client expectations
• Ensure on-time delivery of promised functionality
• Work with Jira/Notion/backlog within delivery zones
   
  🔹 Releases, changelog, communication

• Participate in release planning together with Product team
• Prepare and communicate:
  • release notes
  • changelog
  • change announcements
• Adapt technical changes:
  • for internal teams (Sales, Support)
  • for customers (in plain language)

• Ensure that no change comes as a surprise

   

Required:

• Understanding of REST API, JSON, HTTP
• Experience working with B2B clients
• Strong written and verbal communication skills
• Ability to structure chaos

• Responsibility for results, not just the "process"

   

Will be a plus:

• Experience in SaaS/PropTech/IT
• Experience in project/delivery management
• Understanding of product cycles and releases.
   

Tools: 
 

• API: Swagger, Postman
• Delivery: Jira, Notion
• Communication: Slack, Telegram, Zoom
• CRM: Kommo / HubSpot
• Documentation: Notion
• Analytics: Google Sheets / Mixpanel (reading)

About the Role

As a Senior Business Systems Analyst, you will play a key role in defining requirements and shaping the AI-driven future of Pearl’s Analytics and Experimentation platforms. You will work closely with Analytics, Machine Learning, and cross-functional Engineering teams to ensure our data and experimentation platforms are high-quality, AI-enabled, and lean.

This role is critical for driving the adoption of AI tooling, improving experiment workflows, supporting data platform enhancements, and ensuring data quality and regulatory compliance across systems.

What You’ll Do

AI Analytics Tooling (30%)

• Evaluate and pilot AI tools (e.g., ADI Bot, Databricks Agents) and design future enhancements.
• Define adoption metrics and collect user feedback.
• Create enablement materials and promote AI-driven workflow improvements.

Experimentation Platform Support & Optimization (25%)

• Support A/B testing frameworks and validate experiment configurations.
• Partner with Analytics, Engineering, and Machine Learning to improve experimentation workflows.
• Recommend tooling enhancements and streamline experiment lifecycle processes.

Data Platform Analysis & Metadata Governance (25%)

• Evaluate and design enhancements for current data platform offerings (Google Analytics, Internal Data, PostHog).
• Promote adoption of OpenMetadata and improve metadata coverage.
• Design and track AI readiness through documentation scores, dataset lineage, and other readiness metrics.
• Work with platform teams to enforce data standards and governance.

Data Quality Support (10%)

• Review data quality audits and communicate results across teams.
• Maintain data health scorecards and identify recurring issues.
• Collaborate with engineering teams to prioritize and resolve data quality issues.

Regulatory Compliance & Requirements Management (10%)

• Translate regulatory obligations (GDPR, CCPA, etc.) into system requirements.
• Work with Legal, Security, and Data Engineering on compliance controls.
• Document workflows, maintain audit artifacts, and support periodic reviews.

What We’re Looking For

• 5+ years of experience in Business Systems Analysis and/or database analysis, including end-to-end business requirements identification and gathering.
• Ability to query, analyze, and troubleshoot datasets using SQL.
• Experience with agile software development.
• Hands-on use of AI tools within analytics or data engineering workflows.
• Basic experience with a modern software development language (Python, C#, Java, TypeScript/JavaScript).
• Strong knowledge of Experimentation methodology/platforms
• Understanding of documentation standards, lineage, data quality audits, and governance processes.
• Сonceptual thinking, analytical, and problem-solving skills.
• Strong communication skills with proven experience collaborating cross-functionally with engineers, product managers, and analytics teams.
• Desire and ability to lead, advocate for features, and make data-driven recommendations.
• Ability to thrive in a fast-paced environment and meet aggressive deadlines while managing multiple projects.
• English proficiency (at least strong upper-intermediate level).

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.

As we continue to grow, we are seeking a Python Developer to support our internal IT team with the maintenance, troubleshooting, small enhancements, and integrations of existing systems. This role is ideal for a detail-oriented person who enjoys clear, defined tasks and working on optimizations.

This is a full-time position.

Key responsibilities

• Maintain and troubleshoot existing internal Python-based tools and integrations.
• Optimize and refine existing code for better performance and maintainability.
• Implement minor feature enhancements and integrations between internal systems and tools.
• Automate basic workflows and eliminate manual processes.

• Support and maintain the stability and performance of backend services.

   

Initial Tasks

• Refactor the current system to ensure that the course entity is managed separately from the certificate generation logic.
• Review and analyze the core service logic for meeting bookings to identify why the available slots are showing inconsistencies across three different locations.
• Create an automation process that updates the price entity in the backend whenever there is a price change in Google Sheets, and ensure the updated price is automatically reflected in all deals within the CRM system.
• Develop an automation or script that triggers when a user unsubscribes from emails, sending this data to Klaviyo (third-party service) for tracking and management.
• Enhance the booking system to display possible meeting slots for users, even when no free slots are available, ensuring users can still see available timeslots for booking.

Requirements

• 5+ years of experience in Python development, especially in scripting and automation tasks.
• Familiarity with relational and document-oriented databases (PostgreSQL, MySQL, MongoDB).
• Comfortable working with APIs and integrating third-party tools.
• Basic understanding of code optimization and best practices.
• Ability to troubleshoot and debug efficiently.
• Self-directed, organized, and able to handle multiple small tasks effectively.

Nice-to-Haves:

• Experience with message brokers (e.g., RabbitMQ, Kafka).

• Familiarity with backend service maintenance.

   

Benefits

• Competitive compensation
• Generous vacation policy, mental health support, and wellness benefits
• Full access to ELVTR courses for continuous personal and professional growth
• A collaborative, mission-driven, and globally distributed team

Why You Should Join ELVTR

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles from within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.