Jobs Customer/Technical Support

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email

🚀 About the role

We’re looking for a Customer Success Manager who will help our clients get the most value from our products and build long-term relationships with them.

🎯 We are looking for people who will:

• Will increase the loyalty of our customers
• Will advise clients and conduct onboarding
• Will represent the interests of clients in the company
• Help our customers get value from using our products
• Will prepare educational materials and develop internal and external knowledge bases
• Interact with sales managers
• Have 1–3 years of relevant work experience

🤝 You are suitable if you:

• Know and understand the principles of customer relations
• Clearly understand the tasks at hand
• You are able to listen and hear the needs of clients/partners
• You are active, sociable, and know in practice what time management is
• Confidently speak and write in English

➕ An additional plus can be:

• Successful experience in customer support
• Knowledge and understanding of streaming and esports markets
• a well-developed sense of empathy and research skills
• If you know and use AI products
• If you can speak other languages
• Lack of fear of doing new things

💼 What we offer:

• Flexible work format: remote, hybrid, or office (Kyiv)
• Working hours: 11:00 - 20:00 on weekdays
• A horizontal team structure with real ownership and minimal bureaucracy
• Twenty-one working days of vacation per year. We work with people for a long time, so rest is essential.
• Budget for self-development (courses, sports, health, etc.)
   

🙌 Ready to join?

If this sounds like your kind of role, we’d love to hear from you.
 

❗A cover letter is the obligatory option❗
Please answer a few questions below. All the details should be provided in English.

We are looking for a few new sales team members. How can you help us to improve sales results?

We work worldwide. What regions (maybe countries) should we pay more attention to (and why)?

Are you ready to recommend relevant tools to support sales activities, and why?

Do you have any experience in the local market or in other markets that can help us improve sales results?

A great opportunity to start a career in logistics — we are open to candidates with no prior experience!

Improve your spoken English and develop skills in finding creative and fast solutions in various situations.

An international company providing transportation and logistics services in the USA is inviting a Dispatcher to join its team.

Responsibilities:

• Cold calling to potential customers.
• Communication and correspondence with American customers via email or/and phone.
• Communication with drivers and team.
• Searching and booking loads.
• Providing time-critical updates for the customers.
• Solving issues which can appear.

Requirements:

• English proficiency at Upper-Intermediate level or higher
• Experience in sales will be preferred.
• Experience in dealing with customers from the USA will be preferred.
• Proficiency in office software, including Google Sheets, Gmail, Google Chrome, Mozilla Firefox.
• Ability to work with a few tasks at the same time.

Schedule:

• 3:00 PM — 1:00 AM (Monday-Friday)

Atlas Recruiting is a recruitment company that is transforming traditional hiring approaches. We connect talented professionals with leading international companies in the logistics industry.

Take a step toward new opportunities! 🚀

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

VIP Manager (LatAm)

We are looking for a VIP Manager to work with high-value customers, strengthen relationships, and drive long-term engagement within the Spanish-speaking market.

This role focuses on proactive communication, identifying customer needs, and supporting clients throughout their journey with our platform.

Key Responsibilities

• Build and maintain strong relationships with clients in the Spanish-speaking market

• Communicate with customers via chat, email, phone, and messaging platforms

• Proactively engage with clients to understand their needs and provide relevant offers

• Identify opportunities to increase customer engagement and long-term value

• Deliver a high level of customer experience and support

• Work closely with internal teams to improve customer satisfaction and retention

Requirements

• Spanish — native level

• Experience in sales, client relations, account management, or customer success

• Excellent communication and negotiation skills

• Ability to manage multiple conversations and prioritize effectively

• Self-organized and comfortable working remotely

• Personal equipment (laptop or PC), stable internet connection, headset

What We Offer

• Competitive compensation

• Fully remote work

• 18 days of vacation + 5 sick days

• Opportunities for professional growth within an international team

Hello, future colleague!

At DreamPlay, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market.
We are a team of professionals who value quality, ownership, transparency, and collaboration. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.

We are looking for a Client Support Specialist to support our B2B partners and internal teams by ensuring fast issue resolution and smooth operational communication.

Key Responsibilities

• Process incoming tickets from B2B partners and internal teams.
• Respond to partner requests according to SLA requirements.
• Investigate and resolve issues related to integrations, game rounds, wallets, API errors, bonuses, and Back Office functionality.
• Escalate complex cases to Development, QA, and DevOps teams.
• Communicate with partners via Slack, Teams, Telegram, email, and ticketing systems.
• Maintain clear documentation of common issues and solutions.

Requirements

• 1+ years of experience in iGaming support.
• Understanding of game integrations, API flows, bonus mechanics, wallets, and game sessions.
• Experience with ticketing systems (Jira, ClickUp, or similar).
• Ability to analyze logs and identify technical issues.
• Experience working with Back Office systems.
• Upper-Intermediate+ English.
• Strong communication, multitasking, and problem-solving skill.
  Nice to Have
• Experience with Postman or Swagger.
• Basic understanding of JSON/XML.
• Previous experience with a slot game provider.

We Offer:

• Flexible working hours.
• Opportunity to influence and shape a new business direction.
• Career growth within a team of iGaming professionals.
• Supportive, transparent team culture with minimal bureaucracy.
• Time-off policy that fits real life (paid vacation, sick leave, public holiday).
• Benefits for employees.

We are looking for a proactive Technical Support Specialist who will act as a real problem solver: you will need to investigate issues and find quick ways to solve it, communicate with most of the company and work closely with the development team.

Responsibilities:

• IT support for internal users (marketing, operations, customer support, finance, etc.)
• Investigate issues: CRM, Website (e-commerce), 3rd party integrations and other system components
• System monitoring using provided tools
• Provide education to users — how to solve issues, reach desired result
• System management via CRM
• Provide up-to-date information about ticket progress
• Write internal manuals for typical issues
• Prepare requirements and forward requests to development team

Requirements:

• English — Upper intermediate level (speaking / writing)
• Good communication skills
• Proactive mindset: you take initiative, propose solutions, and are not afraid to tackle complex or unfamiliar challenges
• High responsibility level and focus on problem solving
• Web Development basics — how it works, development lifecycle
• Basic knowledge of: SQL, HTML, Javascript, HTTP Protocol
• Experience with bug tracking systems like Jira, YouTrack etc.
• Experience with Sentry, Kibana and working with system logs
• Spreadsheet analytics skills (Google Sheets): data structuring, formulas, filters
• Comfortable using AI tools (ChatGPT, Claude, etc.) in daily work; able to write effective prompts to speed up routine tasks

Will be a plus:

• Technical education related to software development
• Understanding how marketing traffic works

We offer:

• Fully remote work
• Work with a professional team
• Friendly atmosphere
• Medical insurance
• Mental health support with the psychologist
• 22 working days of annual paid vacation
• Paid sick leaves — 10 days
• External learning compensation

Ми шукаємо проактивного фахівця служби технічної підтримки, який буде справді вирішувати проблеми: вам потрібно буде досліджувати проблеми та знаходити швидкі шляхи їх вирішення, спілкуватися з більшістю співробітників компанії та тісно співпрацювати з командою розробників.

Обов'язки:

• ІТ-підтримка внутрішніх користувачів (маркетинг, операції, підтримка клієнтів, фінанси тощо)
• Вивчати проблеми: CRM, веб-сайт (електронна комерція), сторонні інтеграції та інші компоненти системи
• Моніторинг системи за допомогою наданих інструментів
• Навчання користувачів — як вирішувати проблеми, досягати бажаного результату
• Управління системою через CRM
• Надавати актуальну інформацію про хід виконання заявок
• Написання внутрішніх посібників для типових проблем
• Готувати вимоги та пересилати запити команді розробників

Вимоги:

• Англійська — рівень В2 (розмовний / письмо)
• Хороші комунікативні навички
• Проактивність: ви берете ініціативу, пропонуєте рішення і не боїтеся братися за складні або нестандартні задачі
• Високий рівень відповідальності та цілеспрямованості у вирішенні проблем
• Основи веб-розробки — як це працює, життєвий цикл розробки
• Базові знання: SQL, HTML, Javascript, протокол HTTP
• Досвід роботи з системами відстеження помилок: Jira, YouTrack тощо
• Досвід роботи з Sentry, Kibana та системними журналами
• Навички аналітики в Google Sheets: структурування даних, формули, фільтри
• Вміння використовувати AI-інструменти (ChatGPT, Claude тощо) у щоденній роботі; здатність складати ефективні промпти для прискорення рутинних задач

Буде плюсом:

• Технічна освіта, пов'язана з розробкою програмного забезпечення
• Розуміння того, як працює маркетинговий трафік

Ми пропонуємо:

• Повністю віддалену роботу
• Роботу з професійною командою
• Дружню атмосферу
• Медичне страхування
• Підтримка психічного здоров'я з психологом
• 22 робочих дні щорічної оплачуваної відпустки
• Оплачувані лікарняні — 10 днів
• Компенсація навчання

We are looking for a VIP Support Specialist with experience in iGaming who can build long-term relationships with players, retain VIP clients, and handle complex cases in a fast-paced environment.

Responsibilities

• Manage your own pool of VIP players
• Communicate with players via chat, email, and messengers
• Build strong and trust-based relationships with clients
• Work on player retention:
  • reactivate inactive players
  • conduct regular follow-ups
  • reduce churn
• Offer personalized bonuses, promotions, and special offers
• Assist players with payment, withdrawal, bonus, and account-related issues
• Analyze player activity, deposits, and behavior
• Work with CRM systems and internal admin panels
• Collaborate with other teams to resolve complex cases

Requirements

• 1+ year of experience in VIP Support / VIP Account Management
• Previous iGaming experience is required
• English level: B2 or higher
• Strong written communication skills
• Understanding of gambling products, bonus systems, and retention mechanics
• Experience with CRM systems and chat platforms (Intercom / Zendesk is a plus)
• Experience working with bonuses: cashback, free spins, deposit bonuses
• Basic understanding of player analytics: retention, activity, deposits

Expected Results After Probation Period

• Independently manages a VIP player pool
• Handles player requests quickly and professionally
• Regularly works on retention and follow-ups
• Maintains SLA standards with no missed chats
• Successfully handles difficult and high-value player cases

What We Offer

• Remote work format
• Salary: fix+ bonuses/KPI
• Fast-growing iGaming environment
• Opportunity for growth within VIP / Retention

We are looking for a Customer Support Specialist to join our team and help provide high-quality support for our users in the iGaming industry.

This role is perfect for someone who enjoys communication, can multitask, and wants to grow in a fast-paced environment.

Responsibilities

• Communicate with users via live chat, email, Telegram, and Intercom
• Help users with technical and payment-related issues
• Escalate complex cases to relevant teams
• Follow internal SLA and support standards
• Collect and report common user issues and feedback
• Work closely with other departments to resolve customer problems
• Improve support metrics such as CSAT, response time, and resolution quality

Requirements

• 1+ year of experience in Customer Support, Customer Success, Sales, Operations, or similar roles
• Experience in iGaming/Gambling is required
• English level: B1 or higher
• Strong written communication skills
• Ability to work with large amounts of information
• Attention to detail and fast typing skills
• Experience with Google Docs/Sheets or Microsoft Office
• Experience with support platforms like Intercom or LiveChat will be a plus

Nice to Have

• Experience in VIP Support or retention
• Experience with CRM systems
• Interest in cryptocurrency
• Experience working in fast-paced environments
• Strong emotional intelligence and customer-oriented mindset

Live Chat Customer Support Agent — Remote | Full-Time
About Us
We're the #1 fastest growing crypto casino, in the world,  delivering a premium gaming experience to players around the world. And we're building a support team that matches the quality of our product. If you thrive in a fast-paced, always-on environment and genuinely love helping people, we want to hear from you.

The Role
We're looking for a mid-level Live Chat Customer Support Agent to join our fully remote team. You'll be the second line of contact for our players, after our ai, — resolving issues, handling sensitive account matters, and delivering a support experience that keeps players coming back. This is a live chat-first role, so your written communication needs to be sharp, fast, and warm.

What You'll Be Doing

Handling incoming live chat queries from players across all areas of the platform — account issues, gameplay questions, bonuses, and more
Supporting players with payment and withdrawal requests, ensuring smooth and timely resolutions
Identifying and escalating technical issues to the relevant internal teams with clear, detailed reports
Providing dedicated support to VIP players, delivering a white-glove experience that reflects their status
Maintaining thorough records of interactions and following up to ensure issues are fully resolved
Staying up to date on platform features, promotions, and policies to give players accurate information at all times

What We're Looking For

2+ years of experience in live chat or online customer support — casino or iGaming experience (online or land-based) is a strong plus
Fluent English — both written and spoken, with excellent grammar and the ability to adapt your tone to different players
Excellent written communication — you're clear, concise, and professional even under pressure
Empathy and patience — you genuinely care about helping people and can stay calm when conversations get difficult
Sharp problem-solving skills — you think on your feet and know when to dig deeper vs. when to escalate
Experience with Intercom is a nice-to-have — familiarity with other live chat or CRM tools is equally welcome
Comfortable working 24/7 rotating shifts, including nights, weekends, and holidays

Why Join Us

100% remote — work from anywhere
Be part of a high-growth crypto gaming company at the forefront of the industry
Collaborative, global team that moves fast and values your input
Competitive compensation package

Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
 

Required skills:

• Experience with Linux server operations and virtualization or network/security systems
• Core requirements: Kubernetes, Linux, Networking, Strong troubleshooting skills and the ability to work independently (minimal supervision), Cloud systems experience
• Experience working with Kubernetes and complementary services
• Prior customer-facing experience in a technical or support role
• Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
• Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
• Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
• Scripting skills (Perl, Python, Bash) are a plus
• High sense of ownership, reliability, and accountability
   

As a Technical Support Engineer – Tier 3, you will:

• Provide technical support to global customers and partners using multiple communication channels
• Troubleshoot issues to full resolution across the client’s platform and underlying operating systems
• Own and manage your ticket queue, maintaining clear and proactive communication with customers
• Act as a liaison between customers and internal technical teams
• Support implementation and integration of the client’s solutions within customer environments
• Contribute to documenting best practices for maintaining and operating the platform
• Build a deep understanding of customer infrastructures and technical setups

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

About Us
Scrambly is one of the fastest-growing adtech startups in the world, featured in the AppsFlyer Performance Index and Singular ROI Index in just 3.5 years.

We’re growing 250%+ YoY across revenue, team, product, and technology — fully bootstrapped and profitable.

We’re building the future of app discovery: a reward-powered alternative to the App Store and Google Play. Our loyalty-driven ecosystem connects millions of users with the world’s top apps and delivers unmatched, ROI-focused growth for mobile advertisers.

Our mission is to build a true alternative to traditional app stores — fueled by rewards and data — and create a new, performance-first growth engine for mobile app advertisers.
 

Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams.
 

Key Responsibilities

• Deliver exceptional customer support across multiple channels including live chat, email, and social media platforms, ensuring timely and professional responses
• Maintain First Contact Resolution (FCR) excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact
• Ensure all customer communications strictly adhere to the company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences
• Provide responses that are accurate, compliant with company policies, and aligned with current procedures and quality guidelines
• Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills
• Take full ownership of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction
• Manage and execute individual support operations projects, including process improvements, documentation updates, and quality initiatives
• Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions
• Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements
• Meet and exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction scores (CSAT), and quality assurance (QA) metrics
• Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning
• Contribute to knowledge base development by identifying gaps and creating clear, helpful documentation for both customers and team members
• Participate in team meetings, provide constructive feedback, and support continuous improvement initiatives within the support organization.
   

Requirements

• English: Strong written communication skills (B2 or better)
• Flexibility to work in shifts, including weekends and holidays as required by business needs
• Effective time management skills
• Strong communication and interpersonal skills, ability to communicate technical information in an easy-to-understand, user-friendly way
• Exceptional attention to detail and accuracy in all customer communications and documentation
• Reliable internet connection and appropriate home office setup for remote work

• Great adaptability skills, with experience adjusting to high-volume support periods and evolving product updates

   

Nice to Have

• At least 1 year of proven experience working in customer support
• Experience working efficiently with CRM, admin panel and others (Freshdesk, Retool, Affise, etc)
• Knowledge of basic troubleshooting methodologies and technical support fundamentals
• Previous experience in a metrics-driven environment with exposure to KPIs like CSAT, NPS, FCR, and AHT
• Experience working in international or multicultural teams.
   

What We Offer

• Startup environment with freedom to experiment and implement your ideas
• Opportunities for career growth as Scrambly scales internationally
• Training, development support, and bonuses for professional learning
• Flexible, remote-friendly working environment
• Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00; Kyiv time)
• 15 days of paid vacation
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Ensure high-quality standards across all customer support interactions
• Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
• Conduct regular calibration sessions to maintain unified evaluation standards
• Review and validate evaluations, identify discrepancies and improvement areas
• Prepare regular reports (weekly/monthly) on quality performance and key metrics
• Analyze recurring issues and provide actionable recommendations
• Participate in the development and update of QC guidelines, scorecards, and internal standards
• Identify inefficiencies and drive continuous improvement of QC processes
• Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
• Contribute to training initiatives based on QC insights
• Provide structured feedback to improve agent performance
• Handle and review disputed evaluations, ensuring fairness and transparency
• Monitor dispute trends and recommend process improvements
• Work with QC and analytics tools; support implementation of automation and AI solutions
• Ensure data accuracy and effectiveness of quality control tools

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in Quality Control, QA, or Customer Support Quality
• Strong understanding of QA processes, scorecards, and calibration
• Experience working with analytics, reporting, and QA tools
• Excellent attention to detail and analytical thinking
• Strong communication and feedback skills
• Ability to manage multiple priorities in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)