Implementation Manager

Join a Growing SaaS Company Transforming the Green Industry 🌱

At ArboStar, we're helping tree care and landscaping companies run better businesses through technology. As we continue to grow across North America and beyond, we're looking for an Implementation Manager (English or/and Spanish) who is passionate about client success, enjoys solving problems, and loves building strong customer relationships.

This is more than an onboarding role — you'll become a trusted partner for our clients, helping them successfully launch and adopt a platform that impacts their daily operations and long-term growth.

If you enjoy working directly with customers, leading projects, collaborating with technical teams, and making a visible impact, we'd love to meet you.

Your day-to-day responsibilities will include:

• Leading onboarding projects and ensuring a smooth transition from Sales to Implementation
• Guiding clients through setup, configuration, and adoption of the platform
• Building strong relationships through proactive communication and regular follow-ups
• Configuring workflows, forms, and system settings based on each client's business needs
• Supporting data migration and ensuring data accuracy during implementation
• Collaborating closely with Product and Development teams, including managing Jira requests when needed
• Delivering engaging product demonstrations and training sessions
• Identifying opportunities to expand client usage through additional features and services
• Monitoring onboarding progress and helping clients achieve success milestones
• Maintaining internal documentation and knowledge base resources
• Working cross-functionally with Sales, Customer Success, and Product teams to create an exceptional customer experience

Required Qualifications:

• 2+ years of experience in Customer Success, Implementations, Onboarding, Technical Support, Training, or a similar client-facing role
• Experience working within SaaS, technology, or software environments
• Fluent English and Spanish (written and spoken)
• Excellent presentation, communication, and relationship-building skills
• Strong organizational skills and ability to manage multiple projects simultaneously
• Experience working with CRM and project management tools (HubSpot, Jira, Asana, Pipedrive, Google Workspace, etc.)
• Comfortable working independently in a fully remote environment
• Availability to work Eastern Time Zone hours (9:00 AM – 5:00 PM EST)
   

Nice to Have:

• Experience with field service, landscaping, tree care, or construction-related businesses
• Knowledge of data migration processes
• Experience with workflow automation or process optimization
• Understanding of customer onboarding, adoption, retention, and engagement metrics.

Compensation & Benefits

• Fully remote position
• Monday–Friday schedule, 9:00 AM – 5:00 PM EST
• 10 paid vacation days annually
• Paid birthday (or special occasion) day off
• Professional and supportive team environment
• Long-term growth opportunities within a growing SaaS company
• The opportunity to contribute to an industry that helps create healthier, greener communities
   

Ready to make an impact and help clients succeed?

We'd love to hear from you.