Customer Support Agent for Gambling

We are Care’bout - an outsourcing company providing Customer Support services for various brands. For over 3 years, we have helped our clients deliver efficient and responsive user support. By handling customer communication quickly and effectively, we enable our partners to focus on scaling their business and driving growth instead of managing operational support processes.
 

Key Responsibilities:

- Respond to customer inquiries via email and chat promptly and professionally.

- Troubleshoot and resolve issues according to company guidelines.

- Escalate complex issues to Supervisors or specialized teams.

- Document customer interactions and track issue resolution.

- Maintain knowledge of products, services, and processes to provide accurate information.

- Contribute to continuous improvement of support processes and customer experience.
 

Requirements:

- At least 1 year of experience in Customer Support in Gambling.

- Perfect knowledge of English language is a must (C1+)

- Good understanding of customer service principles and problem-solving skills.

- Ability to communicate clearly and professionally with customers.

- Detail-oriented, organized, and able to manage multiple tasks.

- Basic familiarity with support tools, ticketing systems, or CRM platforms.

Nice-to-have qualifications:

- Knowledge of French language

- Knowledge of Croatian language
 

What We Offer:

- Fast career growth opportunities - high performers can be promoted within the first year

- Transparent salary review system based on performance and results

- Opportunity to gain experience in working with various brands and industries

- Supportive management and clear performance expectations

- A fast-growing environment with real impact on company processes and development

- Fully remote work format