Jobs at Djinni

We’re looking for a fast and detail-oriented Newsletter Publishing Specialist to join our Newsletter Marketing Team and support content publishing across multiple newsletters and blogs.
 

🎯 Job Description
As a Newsletter Publishing Assistant, you’ll ensure the smooth publishing and formatting of newsletter and blog content.

This is a hands-on role focused on accuracy, coordination, and consistency — ideal for someone with a data entry or administrative background who wants to grow into marketing or content management.

You’ll start by handling publishing and coordination tasks, and gradually take ownership of multiple newsletters as you prove your reliability and marketing instincts.
 

🔧 Key Responsibilities

• Publish and format newsletter and blog posts according to templates and style guidelines.
• Double-check links, formatting, and visuals before publication.
• Track publishing progress and maintain organized records in spreadsheets or project tools.
• Coordinate with the Content and Analytics teams to ensure smooth post-scheduling and accuracy.
• Assist with uploading images, links, and metadata (titles, tags, categories).
   

📌 Requirements

• Strong attention to detail and ability to work fast without errors.
• Comfortable with repetitive posting tasks and checklists.
• Basic understanding of content formatting and publishing tools (Webflow, WordPress, etc. — internal training provided).
• English level: C1
• Experience with spreadsheets or CMS platforms is a plus.
• Curiosity about marketing, newsletters, and digital growth.
   

🎓 Growth Path
After mastering publishing tasks, you’ll:

• Manage multiple newsletters independently.
• Learn marketing fundamentals — email performance, audience insights, and campaign structure.
• Grow into a Newsletter Marketing Coordinator role.
   

🤝 What it means to be part of our Team

Your professional and personal development:

• Multinational and intercultural experience
• Corporate library
• A world-class team to work with
• Growth opportunities
• Cutting-edge frameworks and technologies

Well-being:

• Competitive salary
• Common team activities (football, basketball, tennis, board games, and more)
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves
• Work-life balance

Working environment:

• Cozy office in Warsaw available for you whenever you need it
• Coffee, tea, sweets, fruits, and more snacks
• Adequate teammates
   

Interested?
We’re always on the lookout for passionate, driven, and curious people to join our team.

If that sounds like you — we’d love to hear from you!

Ever worked in an environment where engineers are expected to challenge bad code instead of silently accepting it?
Where spotting hidden bugs, architectural problems, and security risks matters more than shipping features fast?
Where your opinion is valued specifically because you can say: “this implementation is wrong and here’s why”?

If you’re confident reviewing unfamiliar systems, care deeply about engineering quality, and prefer direct technical communication over corporate politeness - this role is for you.

About the Company

Our client is a Switzerland-based trading technology company building a stock trading platform used for real-time trading operations and financial workflows.

The platform includes: real-time market data, order entry & order management, portfolio management, watchlists & alerts, trading dashboards, internal CRM systems.

The Role

We’re looking for a Senior Software Engineer focused on architecture review, code quality, reliability, and technical evaluation across multiple systems.

This is not primarily a feature-development role.

You’ll work with existing production systems, reviewing and evaluating code written in Python, TypeScript/React, and partially Rust-based environments.

What You’ll Do

Review & Evaluate Engineering Quality

• Analyze backend and frontend codebases critically
• Review architecture using Clean Code, SOLID, and DDD principles
• Detect technical debt and maintainability risks
• Evaluate pull requests and engineering decisions

Hunt Bugs & Reliability Problems

• Detect race conditions and async issues
• Identify off-by-one errors, null/None problems, and memory leaks
• Review concurrency behavior and hidden edge cases
• Identify production risks early

Improve System Performance

• Analyze scalability and Big-O complexity
• Detect N+1 queries and inefficient backend logic
• Identify unnecessary React re-renders
• Find bottlenecks affecting reliability or responsiveness

Review Security & Infrastructure Risks

• Evaluate systems against OWASP Top 10 risks
• Detect SQL injection vulnerabilities and secret leaks
• Review unsafe input handling and path traversal risks
• Evaluate dependency vulnerabilities (CVEs)
• Review Tauri IPC sandbox/security issues

Evaluate Testing Standards

• Review pytest, vitest, and cargo test implementations
• Identify weak coverage and missing edge cases
• Evaluate TDD quality and mocking approaches
• Detect gaps between “tests passing” and real reliability

Work Across Modern Tooling

• Use ruff, mypy, eslint, and clippy
• Review Git diffs and PR workflows
• Read and evaluate API integration code
• Detect misuse of OpenAI, Anthropic, or Gemini SDKs
• Review REST/WebSocket reliability patterns (retry logic, idempotency, etc.)

What You Bring

• Strong experience as a Senior or Staff-level Software Engineer
• Deep expertise in Python 3.11+
  • Typing
  • Async programming
  • Pydantic
• Strong TypeScript 5+ and React 19 experience
• Ability to read and evaluate Rust code (Tauri 2 ecosystem)
• Strong understanding of software architecture and engineering quality
• Experience reviewing unfamiliar codebases quickly
• Strong debugging and analytical skills
• Confidence giving direct, critical technical feedback
• Ability to prioritize issues by severity (Critical / Major / Minor)
• Upper-Intermediate English or higher
• German reading skills required (comments, commits, and technical discussions may partially be in German)

Nice to Have

• Experience reviewing ffmpeg or Pillow pipelines
• Familiarity with Vector DB or ONNX-related code patterns
• Experience in trading, fintech, or high-reliability systems

What You Get

• Engineering-First Environment: Work with teams that care about architecture, maintainability, and technical correctness - not just feature velocity.
• Real Technical Influence: Your feedback will directly impact engineering standards, code quality, and technical decisions.
• Complex Systems: Trading infrastructure, async workflows, performance-sensitive systems, and real-world scalability challenges.
• Direct Communication Culture: The company values honest technical feedback, critical thinking, and engineering maturity over hierarchy or corporate formalities.
• Strong Autonomy: No micromanagement. Engineers are trusted to make technical judgments and take ownership.

Ready to Work Where Code Quality Actually Matters?

If you enjoy analyzing complex systems, identifying critical issues before production does, and working in a direct, high-level engineering environment —

👉 Apply now and help improve systems built for reliability, performance, and scale.

About the client

Our client is a venture-backed AI-powered platform built specifically for consumer brands. It connects to sources like banks, POS systems, and advertising platforms to deliver daily profit & loss snapshots, cash flow plans, and peer benchmarking - all in real time. With integrations across finance, e‑commerce, and marketing tools, Iris provides the clarity and automation brands need to grow confidently 
 

What You’ll Do

• Design, implement, and maintain core backend services using JavaScript and Python.
• Build and manage reliable API endpoints, ensuring smooth data flow between internal systems.
• Write clean, well-tested code to process and transform financial data.
• Monitor service health, troubleshoot issues, and ensure system reliability and performance.
• Partner with product, data, and frontend teams to define integration requirements and API contracts.
• Create tools and dashboards to track system usage, performance, and data integrity.
• Review and improve code quality, and contribute to best practices in testing, documentation, and deployment.
   

What We’re Looking For

• 5+ years of professional experience in software engineering, focused on back-end, integration, or data engineering roles.
• Proficiency in JavaScript (Node.js, NestJS) and Python, with experience building RESTful APIs.
• Hands-on integration experience with external APIs (OAuth, pagination, webhook handling, rate limiting, retries, etc.).
• Strong data modeling skills — familiarity with JSON, SQL/NoSQL, schemas, data validation, and transformations.
• Experience with cloud infrastructure (AWS, GCP, or similar) and containerization (Docker, Kubernetes).
• Excellent debugging and monitoring practices: logging, metrics, tracing, and automated alerting.
• Strong communication & collaboration skills; ability to work with cross-functional teams.
• Bonus: Familiarity with financial systems (accounting platforms, bank APIs, POS systems) and ML-enhanced data pipelines.
   

What We Offer

• Competitive salary aligned with market standards, with annual salary reviews.
• A friendly, collaborative startup environment where you can drive impact in a mission-critical space for growing consumer brands.
• High-growth opportunity - join early and help shape a cutting-edge product used by high-velocity, finance-driven companies.
• Access to modern tech stack, including serverless/cloud-native solutions, event-driven pipelines, and experimentation with LLMs/AI for data validation.
• Generous time off, flexible work arrangements, and commitment to work-life balance.

About the role

We are building a revolutionary system at the frontier of technology and AI.

As a AI-native Engineer, you won’t just write code — you will shape the future of how apps are built. You’ll be part of the early execution engine—shipping core capabilities, refining the experience, and elevating reliability. Expect tight loops, clear ownership, and visible impact. You'll engage directly with first clients, adapt the platform to their needs, and set the stage for the next generation of software creation.

What we’re looking for

We want someone who doesn’t just “fit the role” but defines it:

• Open-minded explorer: ready to try bold ideas, new approaches, and cutting-edge tools.
• Hacker mindset & problem solver: able to connect the dots across complex systems and find elegant solutions.
• Analytical and resilient: thrives in debugging intricate, interconnected architectures.
• Startup speed enthusiast: comfortable hacking fast, shipping early, learning from feedback, and polishing later.
• Experienced in Cursor, Claude Code or other AI coding assistants.
• Passionate about AI-driven Engineering: turning AI into your engineering team-mate.
• Natural leader: with the drive to inspire and guide people.

Why join us?

• Be among the first engineers driving a bold, world-changing vision.
• Work at the bleeding edge of technology and AI, where experimentation is not just allowed but expected.
• Direct influence on product.
• A chance to build something that reshapes how things get done in today’s world.
• A team that values curiosity, creativity, and the pure joy of hacking together the future.

This isn’t just another job. This is your chance to engineer the future of software itself.

Technical stack 

!Prior experience with these technologies isn't mandatory, provided you demonstrate a strong willingness to learn and leverage AI tools. At the end of the day, we consider these to be just tools wielded by a SE.

Core technologies:

• TypeScript, React.js, Next.js, Bun.
• ClickHouse, PostgreSQL, Redis
• Docker / Kubernetes
• Kafka
• Supabase, Inngest, Posthog

Nice to have:

• Vue.js
• Python
• Go
• Ruby

Hiring Process

Stage 1: Interview with HR (1h).

Stage 2: Interview with VP of Engineering.

Stage 3: Tech. Interview

Stage 4: Interview with the team.

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off + paid national holidays, and 12 sick days paid by the company per year.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

Web Design Sun is a software development company founded in 2012. Since day one, we have been fully remote, building international products in Web & Cloud Applications, SaaS, CRM/ERP, and Ecommerce domains. We collaborate with clients from the US and Europe and consistently rank highly on Clutch, GoodFirms, and Upwork.

We are looking for a Business Development Manager who can turn opportunities into contracts and negotiations into real revenue.

Requirements:
 

• 2+ years of experience in active sales (IT Outsource / Outstaff)
• Strong understanding of SDLC and modern Web Application technologies
• Proven full-cycle sales experience: from intro call to contract signing
• Strong negotiation and presentation skills
• Experience in preparing commercial proposals and working with CRM systems
• English — Advanced (C1+), fluent communication with clients
   

Responsibilities:
 

• Work with leads together with the Lead Generation team and convert them into clients
• Conduct intro calls, identify client needs, and present suitable solutions
• Manage the pre-sale process with Tech Leads and Business Analysts (estimation, scope)
• Prepare commercial proposals and handle negotiations
• Close deals and contribute directly to company revenue
• Work with CRM and achieve individual sales targets
   

We are looking for someone who:
 

• Builds trust with clients, not just “sells”
• Is resilient and able to work with long sales cycles
• Takes ownership of results and acts proactively

• Is focused on numbers and closed deals

   

We offer:
 

• Full-time, remote
• Location: Europe (or similar time zone), with availability to align with the team’s working hours  
• Flexible schedule focused on results (with availability in the evening, 20:00–22:00 Kyiv time)
• Compensation: $1500–2000, including a fixed base and a percentage from closed deals
• Opportunity to influence and improve sales processes
• Strong team support (Lead Gen + Tech + BA)
• 20 paid vacation days and 5 paid sick leave days
• Day off on your birthday and company-observed holidays
• Established processes for effective remote work
   

Hiring process:
 

• Recruiter interview
• Test task
• Final interview with the Head of BDM Department
• Offer
   

We value people who take ownership of results, think like a business, and influence what they build.

Interested in the role?
Send us your CV — we will review your profile and get back to you within 5 business days.

We are looking for a motivated and enthusiastic Trainee Full-Stack React & Node.js developer to join our dynamic team. This position is suitable for candidates starting their software development journey, who want to grow both in frontend and backend engineering and gain real experience working with international projects.

Responsibilities

-  Adaptation of solutions according to customer requirements.

-  Front-End development using React.js.

-  Back-End development using Node.js.

-  Follow a structured learning plan and continuously improve core competencies.

-  Participate in hands-on sessions and apply learned concepts to real project tasks.

-  Actively communicate with mentors and senior developers, discussing progress and technical challenges.

Requirements

- Understanding of Progressive Web Apps and Accelerated Mobile Pages.

- Familiarity with Jenkins, Jira, Confluence, Bitbucket.

-  Experience with some of the following: CSS-preprocessors (LESS, SASS), Docker, WebSockets, MQTT.

-  Frontend development experience using React.js.

-  Experience with backend development.

-  Experience developing web-based software products using Node.js.

-  Experience with several of the following: NPM, Webpack, Yarn, TypeScript, JavaScript, SPA, MongoDB.

-  Experience with Git.

-  Skills with reusable components.

-  Skills with automated testing and performance testing.

-  Knowledge of JS architecture practices.

-  Understanding of OOP and SOLID principles.

-  Understanding of web development paradigms (RESTful APIs, pub/sub, security).

- Experience with building performant and scalable applications.

-  Good spoken English.

Would be a plus

-  Understanding of Progressive Web Apps and Accelerated Mobile Pages.

-  Familiarity with Jenkins, Jira, Confluence, Bitbucket.

-  Experience with: LESS, SASS, Docker, WebSockets, MQTT. 

Working conditions

-  Full remote internship with international projects

-  Real conditions for special personal growth and development

-  Friendly and high skilled team with a huge commercial background

-  Training at the company expense with a mentors

-  Open process for the adapting to the client requirements and interviews

-  Permanent improvements personal qualities and skill 

Internship opportunity

We are also ready to take an intern without experience, with spoken English.
There is a possibility of remote internship and training with further employment.

Senior Full Stack Engineer

We’re building the Production ready system from the PoC and looking for a Senior Full Stack Engineer who enjoys creating scalable products and taking ownership of real technical decisions. You’ll work closely with product and design teams, shape parts of the architecture, and help turn ideas into a production-ready platform.

Requirements:

• 5+ years of software development experience with JavaScript, TypeScript, and modern ES6+
• Strong experience with React and Next.js
• Strong experience with backend development using Node.js / NestJS
• Hands-on experience with MongoDB and PostgreSQL
• Hands-on experience with MQTT
• Experience building applications that can be deployed on both OnPrem and Cloud platforms
• Experience building scalable applications and contributing to system architecture
• Ability to take ownership of features and technical solutions
• Comfortable working in fast-paced, product-driven environments
• Strong communication skills and ability to collaborate with both technical and non-technical stakeholders
• Upper-Intermediate English (B2+)

Nice to Have:

• Experience with React Native or WebSockets
• Experience working in startup or early-stage environments
• Experience with Azure, IoT Hub, Microsoft Entra ID
• Previous experience mentoring engineers or contributing to technical leadership

Responsibilities:

• Develop and deliver key features of a new product from concept to launch
• Contribute to the design and implementation of scalable frontend and backend architecture
• Collaborate closely with product, design, and engineering teams
• Take ownership of technical solutions and help drive implementation
• Participate in code reviews and maintain high engineering standards
• Contribute to development best practices and team workflows
• Support and mentor less experienced engineers when needed
• Continuously improve performance, reliability, and scalability of the platform.

About the Role

We are looking for an IT Support Engineer with at least 3 years of professional experience in this field. You will be the owner of internal IT operations, from employee onboarding/offboarding to infrastructure migrations and process automation.

Key Responsibilities

- Provide technical support to the team via a ticketing system; manage access and devices 

- Administer Microsoft 365, Google Workspace, Slack, Jira, and Notion 

- Coordinate with MSP contractors: task assignment, escalation, and technical oversight 

- Troubleshoot VPN, networking, email delivery, remote access, and device management issues 

- Connect newly onboarded offices to corporate platforms (payments, operational tools) 

- Automate repetitive processes through scripting, APIs, and workflow tools.

What We're Looking For

Required:

• Experience supporting macOS, Linux, and Windows environments
• Administration of Microsoft 365, Google Workspace, Jira, and Slack
• Solid networking fundamentals: DNS, VPN, SSL, firewalls, SSH
• Ability to work independently and solve problems without micromanagement
• Fluency in English

Nice to have:

• Azure, Entra ID, Intune, Active Directory, Autopilot
• WordPress, hosting environments, redirects, and migrations
• SQL (MySQL / PostgreSQL)
• APIs, webhooks, Postman
• Bash or PowerShell scripting
• Experience with M&A or infrastructure migration projects

What We Offer

• Fully remote position (European timezone)

Department: Data Platform
Reports to: Data Engineering Lead
Employment Type: Full Time
Work Model: Fully Remote
Location: Remote EMEA

 

About Traffic Label

Traffic Label is a fast-growing, data-driven technology company operating in the iGaming and affiliate marketing space, building scalable products focused on performance, analytics, and automation across global markets.

What we’re building
We’re building a Customer Data Platform: one unified player profile across our group of brands. The platform should help the business:

 

• Improve acquisition. Understand who actually converts, and why others don’
• Increase conversion. Replace generic flows with journeys built for the specific player in front of us.
• Segment players properly. Who’s a high-value player? Who’s at risk of leaving? Who’s a VIP?
• Reactivate before churn. Spot players who are about to leave and bring them back with offers that match what they actually want.

Tech stack:

• Snowflake (with Snowpipe and Cortex Analyst LLM agent).
• dbt, Python.
• Airflow (Astronomer), AWS (S3, Lambda), Terraform, GitHub Actions.
• Omni BI on top. Reverse ETL into marketing platforms.
• Medallion architecture: bronze, silver, gold.

We’re early in the build, and the person we hire helps shape the foundation.

Role Overview
You sit between the business (Product Owner, stakeholders) and the engineering team.
About 30% of your time is practical data work: validating that CDP capabilities behave as specified, exploring data before specs are written, testing hypotheses for new capabilities, building shared gold layer models that consumer teams use, and helping those teams understand what data is available. It is not business reporting or analytics built for individual brands.

The other 70% is Systems Analysis: turning what you find into specs engineers can build from, owning data quality from symptom to root cause, raising what isn’t right before it ships, and shaping the semantic layer so other business lines can find and trust the data.

Four things define the systems analysis side:

1. Turn business intent into specs that engineers can build from. Talk to stakeholders, figure out what they actually need, and write it down. Each spec covers source schema, target model, transformation logic, business glossary, schedule, data quality checks, consumer, and use case. Stay reachable through development. Engineers will have questions.
2. Find and fix data quality problems at the root, alongside the engineering function. Trace lineage, identify the cause, work with the data source owner on the fix, check downstream impact, and close the loop.
3. Confirm what’s delivered does what we said it would. Validate against the spec you wrote. When the data isn’t right, you raise it before it ships.
4. Make data usable beyond the team that asked for it. Contribute to the semantic layer, data descriptions, and shared definitions so other business lines can find what they need, understand what it means, and trust it without going through you each time.

You work on the Data Platform layer: CDP build, identity resolution, data quality, semantic definitions, and governance. Business analytics on top of the platform, such as dashboards and performance reports for specific brands, is produced by analyst teams aligned to those brands. Your job is to make sure those teams can do theirs: trustworthy data, clear definitions, fast issue resolution.

The team
You sit within the Data Platform alongside:

• A Product Owner who sets the roadmap and business priorities.
• The Data Engineering function. Your manager (Data Engineering Lead) and the engineers building the platform.
• Embedded QA function. Owns automated validation.
• Shared DevOps across the wider organisation.

Where you’ll start
Identity resolution. Deterministic matching is already running in our MDM across five data sources. You extend coverage to the remaining sources and validate match quality at scale. The harder cases are future scope: hashed identifiers without keys, duplicates across sources, device and behaviour signals. They start when we add dedicated ML engineering capacity, with no committed timeline yet. You’ll own the spec and acceptance for that work when it begins.

Skills & Experience

• SQL. Expert level. Window functions, complex joins, and root cause investigation on large datasets.
• dbt. Practical experience. You can write models, write tests, and debug them.
• Python. Comfortable for ad hoc analysis, scripting, and data manipulation.
• Confident across the modern data stack. You investigate problems yourself instead of waiting for DE, and you can explain the root cause to the business in plain language.
• Medallion or layered data architectures.
• You’ve written specifications that engineers built from.
• You’ve owned a data quality problem from “something looks off” to “fixed at source”.
• You can talk to business stakeholders and a backend engineer in the same hour without losing either of them.
• Background in iGaming, affiliate marketing, SaaS, or other high-volume digital businesses.
• Experience unifying customer or user profiles across sources, sometimes called Customer 360 or Single Customer View. Angles: identity matching, semantic modelling, etc.

What We Offer

• Opportunity to work on scalable, high-impact products in a growing iGaming business
• Collaborative and fast-paced engineering environment
• Exposure to modern technologies and architecture
• Competitive salary and performance-based incentives
• Flexible working environment and supportive team culture

We at King Group are engaged in the development and promotion of entertainment products for users around the globe. Having successfully launched and scaled to profitability a number of new products within the last two years, we are on the constant run for new highs. Due to the rapid development of the emerging business segment of social gaming for Tier-1 countries, our team is looking for a talented and enthusiastic User Acquisition Manager to join our Facebook Ads team.

Working with us, you will have a wide freedom of action and space for your growth, spanning from full control over the creatives to be launched, to unlimited budgets, as well as working with Tier-1 GEO with an audience of 300+ million people. 

Key responsibilities:

• Creation, management and optimization of advertising campaigns in Meta Ads, encompassing full cycle of user acquisition management
• Testing of new Paid Social and other performance channels and technologies
• Working with and managing a number of projects with 6-figure monthly budgets
• Analytics of key indicators in all channels: CAC, ROMI/ROAS, CRs, LTV, etc.
• Ongoing testing of creatives, various funnels and strategies
• Participation in building a marketing and communication strategy for the brands together with the team.
   

Key requirements:

• At least a year of experience with Paid Social traffic sources (Meta Ads) with B2C products preferably aimed at Tier1 countries
• Deep understanding of digital marketing and lead generation domain
• Ability to research, replicate and come up with new creative ideas and funnels for traffic generation
• Ability relentlessly execute your ideas to get things done, to tackle problems on your own as well as being a team player
• Strong analytical skills: experience working with data and metrics as well as data-driven decision-making
• Upper-Intermediate English.

You'll want to work with us because we:

Care about your health:

• Health insurance;
• 24 calendar days of vacation;
• Compensation for sick days;
• 50-75% payment for a healthy lifestyle.

We charge with inspiration thanks to:

• A friendly team of like-minded colleagues who are always ready to help and support in the most difficult times;
• Absence of bureaucracy;
• Opportunities for professional and career growth;
• High competitive salary.

We create comfort with the help of:

• Effective organization of workflow and quick decision-making;
• Office format of work with the ability to work remotely 1 day a week: we have a new modern work space with uninterrupted Internet and charging stations, as well as a stylish terrace, a relaxation area where you can distract yourself playing PS5, table football, darts or just relax in a massage chair;
• Convenient office location within walking distance from the Lybidska or Druzhby Narodiv metro stations;
• Compensation for corporate lunches.

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains.
We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do.
At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team. 
     Responsibilities

• Manage the full sales cycle from lead generation to deal closure
• Work with Upwork as the main client acquisition channel
• Communicate with potential clients and conduct negotiations
• Prepare commercial proposals and participate in project estimations
• Collaborate with technical teams during pre-sales stages
• Build long-term relationships with clients and identify upsell opportunities

      Requirements

• Experience in IT sales / Business Development
• Strong experience working with Upwork
• Understanding of outsourcing/outstaffing business models
• Good communication and negotiation skills
• Ability to work with technical teams and understand project scope
• Upper-Intermediate+ English level
  We Offer
• Office-based work format (Kyiv, near Vasylkivska metro station with shelter, Starlink and uninterrupted power supply)
• Free gym access near the office
• Paid vacation and sick leave
• Medical Insurance
• Compensation for professional courses and development
• Supportive and loyal management

• Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
  Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:
  • Diverse and inspiring colleagues and approachable leaders
  • Stimulating work in a fast-paced, intellectually challenging environment
  • Accelerated exposure and responsibility
  • Global career development opportunities
  • Being motivated every day by important social purpose and unshakable principles
  • A deeply rooted culture of Integrity, Partnership and High Performance
  If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

   

• Responsibilities:

  Technical support role for the platform:
  • Deal with L1/L2 tickets
  • Collaborate with different stakeholders
  • Investigate and provide comprehensive details for quick resolution

   

• Mandatory Skills Description:

  • Atlassian tools (Confluence/Jira) knowledge
  • Linux administration and troubleshooting experience
  • Good networking understanding

   

• Nice-to-Have Skills Description:

  • ITIL - incident and change management (ServiceNow)
  • Scripting languages knowledge
  • Git (GitHub) knowledge
  • Zabbix monitoring platform
  • Cloud (AWS) and DevOps knowledge
  • Experience with Kubernetes
   

• Languages:
  • English: B2 Upper Intermediate

Вимоги

Досвід роботи в Customer Support / Team Lead / Operations /  чи схожих керівних посадах від 1.5 року або від 1 року в нашій компанії;

KPI, цілі та контроль якості

• Практичний досвід постановки KPI та цілей для команд;

• Вміння аналізувати та інтерпретувати показники:

  • CSAT

  • SLA

  • escalation rate

  • productivity / quality metrics;
    
    

• Досвід управління якістю у співпраці з QA Support командами;

• Навички роботи з performance review та коригуванням процесів.

Аналітика та звітність

• Досвід підготовки:

  • щоденних / тижневих / місячних звітів;

• Вміння працювати з аналітикою:

  • типи звернень;

  • причини помилок;

  • проблемні часові відрізки;

• Здатність виявляти слабкі місця сервісу та ініціювати покращення;

• Впевнена робота з таблицями, дашбордами та внутрішніми звітами.

Робота з критичними кейсами та безпекою

• Досвід роботи з high-risk клієнтами:

  • фрод-ризики;

  • мультиаккаунтинг;

  • підозрілі транзакції;

• Розуміння принципів AML / Compliance / Legal;

Робота зі скаргами та репутацією

• Досвід роботи зі скаргами на зовнішніх платформах

• Вміння вести складну комунікацію з гравцями;

• Навички врегулювання конфліктних ситуацій та зниження репутаційних ризиків.

Процеси, інструменти та автоматизація

• Досвід сетапу та адміністрування:

• LiveChat

• HelpDesk

• інших CRM;

• Розуміння принципів UX/UI у чатах та тікетах;

• Досвід роботи з чат-ботами
  
  

Флоу, документація та онбординг

• Досвід оновлення та підтримки:

  • support flow;

  • KYC flow;

• Участь у створенні або актуалізації навчальних матеріалів;

Робота з внутрішніми та зовнішніми запитами

• Досвід роботи із запитами від Account Manager брендів;

• Вміння пріоритезувати задачі, працювати з дедлайнами та контролювати виконання.

Soft skills та особисті якості

• Сильні лідерські якості та вміння працювати з командами;

• Вміння тримати професійний тон комунікації в будь-яких ситуаціях;

• Висока відповідальність та системне мислення;

• Стресостійкість та готовність працювати з кризовими кейсами.

Мовні вимоги

• Англійська мова — не нижче B2:

  • впевнена письмова та усна комунікація;

  • участь у переговорах та роботі з зовнішніми платформами.

1) Управління командою Support менеджерів

• Координація роботи Support / Support Supervisor

• Планування змін, покриття, контроль дисципліни та робочих навантажень.

• Контроль якості роботи менеджерів у зміні.

• Проведення регулярних мітів з командами.

2) Контроль KPI, постановка цілей і моніторинг

• Контроль виконання KPI для всіх рівнів сапорту.

• Аналіз виконання показників: CSAT, SLA, escalation rate...

• Управління якістю у співпраці з QA Support командою.

3) Підготовка аналітики та звітів

• Щоденні / тижневі / місячні звіти для Product, Operations, Account Managers.

• Аналітика по зверненнях, типах помилок, проблемних відрізках часу.

• Виявлення слабких точок у сервісі та ініціювання покращень.

4) Робота з критичними кейсами та безпекою

• Опрацювання high-risk клієнтів (фрод-ризики, мультиакаунтинг, підозрілі транзакції тощо).

• Співпраця з Legal / Compliance / AML відділами.

• Робота зі складними юридичними запитами клієнтів.

• Контроль безпеки відділу:

  • управління доступами;

  • робота з системним адміністратором щодо акаунтів та паролів;

  • аудит періодичних доступів.

5) Робота зі скаргами

• Контроль та опрацювання скарг на зовнішніх платформах:

  • AskGamblers

  • Casino Guru

  • LCB

  • інші платформи

• Комунікація з гравцями та вирішення складних конфліктних ситуацій.

6) Сетап проектів та робота з ChatBot

• Підключення LiveChat / HelpDesk або інших сервісів.

• Актуалізація дизайнів та UI компонентів у чатах та тікетах.

• Моніторинг роботи чатботів, аналіз, оптимізація роботи спільно з ChatBot менеджерами

7) Відповідальність за актуальність флоу та онбординг

• Оновлення флоу сапорту та KYC.

• Забезпечення актуалізації флоу для Program Lead Clever Point School.

8) Робота із запитами від Account Manager та зовнішніх команд

• Виконання задач від Account Manager брендів.

• Закриття операційних задач, які надходять від продукт-команд, маркетингу чи інших менеджерів платформи.

• Пріоритезація задач та контроль дедлайнів.

9) Оптимізація команди та навантаження

• Оптимізація складу команди залежно від бізнес-потреб та навантаження;

• Рівномірний розподіл робочого навантаження між менеджерами;

• Перерозподіл ресурсів між змінами / командами / продуктами у пікові періоди;

• Оцінка ефективності команди та ініціювання змін для підвищення продуктивності;

• Забезпечення стабільної якості сервісу при зміні обсягів звернень.

Графік роботи: 5/2

• Робочі дні: понеділок – п’ятниця

• Робочий час: 09:00 – 18:00

• Вихідні дні: субота та неділя

• вихідний в день народження

• 24 дні відпустки

We are looking for a Machine Learning Engineer to design and implement intelligent systems that power personalized digital experiences across connected devices and mobile applications.

This role is ideal for someone who thrives at the intersection of ML models, data pipelines, and product integration. You will collaborate closely with backend engineers, data scientists, and product managers to bring ML-driven features into production and continuously optimize them based on real-world usage.

Responsibilities:

• Design, train, and deploy machine learning models for use cases such as personalization, recommendations, and visual analysis;
• Build and maintain scalable, production-grade data pipelines (batch and real-time);
• Collaborate with product and engineering teams to translate product ideas into ML-powered features;
• Implement model observability, monitoring, and retraining workflows;
• Optimize inference performance and model serving in resource-constrained environments (e.g., edge or mobile);
• Contribute to the architecture of a modern ML platform within a cloud-native microservices environment;

• Work with backend teams to expose model outputs via APIs and integrate them into customer-facing experiences.

   

Requirements:

• 3+ years of experience in applied machine learning or data science;
• Strong knowledge of:
  • Supervised learning, recommendation systems, or computer vision;
  • Python and ML libraries such as TensorFlow, PyTorch, scikit-learn;
  • Building, deploying, and maintaining ML models in production.
• Familiarity with:
  • MLOps tools (e.g., MLflow, TFX, Airflow, Vertex AI);
  • Data pipelines and messaging systems (e.g., Kafka, BigQuery, dbt);
  • Model serving frameworks (e.g., FastAPI, TensorFlow Serving, TorchServe, ONNX);
• Comfortable collaborating with product, engineering, and analytics teams;
• Experience with cloud platforms (GCP, AWS, or Azure) and container-based deployments;
• Bonus: Experience with edge AI, mobile ML, or video/image processing pipelines.

We Offer:

• Remote work and flexible working hours.
• Legal support.
• Paid sick leaves.
• Paid vacations.
• Medical insurance. 
• Free English classes.

About the project
A multi application healthcare ecosystem for a UK based client: web, mobile, APIs, and shared services. The client is moving from reactive manual QA toward a structured quality practice across pods. Long term, remote, with overlap on UK business hours.

Requirements 
• 3+ years of commercial QA experience, including a Lead role.
- Proven experience setting up QA processes from scratch in pod or squad based teams.
- Hands on testing of web and mobile (iOS and Android).
- Experience defining regression strategy across multiple interconnected applications.
- Experience leading or mentoring a distributed QA team across more than one stream.
- Experience auditing existing automation and producing an automation roadmap.
- Confident with test management tools (TestRail, Testiny, Xray or similar) and Jira defect workflows.
- API testing skills (Postman, Charles, Proxyman).
- Strong stakeholder communication with CTO, Engineering Manager, and Product.
- English: B2+, confident written and spoken.

Will be a plus
- UK or EU client experience in healthcare or regulated domain.
- Hands on Playwright automation.
- CI/CD integration of automated suites.

Responsibilities
- Own QA strategy and roadmap across the multi application estate.
- Embed in one pod for hands on testing alongside the strategic remit.
- Define QA governance: standards, Ready for QA and Done criteria, release gates, sign off.
- Lead and mentor QAs across pods; ensure consistent practice.
- Design and own the regression framework and execution cadence.
- Audit existing automation and define the phased automation strategy.
- Recommend and roll out test management tooling with full traceability.
- Coordinate cross application releases and act as single QA escalation point.
- Publish monthly QA report and per release readiness report.
- Work directly with developers, Product, and the client.

We Offer:

• Remote work and flexible working hours.
• Legal support.
• Paid sick leaves.
• Paid vacations.
• Medical insurance. 
• Free English classes.