IT Support Engineer

About the Role

We are looking for an IT Support Engineer with at least 3 years of professional experience in this field. You will be the owner of internal IT operations, from employee onboarding/offboarding to infrastructure migrations and process automation.

Key Responsibilities

- Provide technical support to the team via a ticketing system; manage access and devices 

- Administer Microsoft 365, Google Workspace, Slack, Jira, and Notion 

- Coordinate with MSP contractors: task assignment, escalation, and technical oversight 

- Troubleshoot VPN, networking, email delivery, remote access, and device management issues 

- Connect newly onboarded offices to corporate platforms (payments, operational tools) 

- Automate repetitive processes through scripting, APIs, and workflow tools.

What We're Looking For

Required:

• Experience supporting macOS, Linux, and Windows environments
• Administration of Microsoft 365, Google Workspace, Jira, and Slack
• Solid networking fundamentals: DNS, VPN, SSL, firewalls, SSH
• Ability to work independently and solve problems without micromanagement
• Fluency in English

Nice to have:

• Azure, Entra ID, Intune, Active Directory, Autopilot
• WordPress, hosting environments, redirects, and migrations
• SQL (MySQL / PostgreSQL)
• APIs, webhooks, Postman
• Bash or PowerShell scripting
• Experience with M&A or infrastructure migration projects

What We Offer

• Fully remote position (European timezone)