Jobs at Djinni

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 300 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.
 

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.
 

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality
   

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.
 

What you will do:

• Work with incoming tickets in Zendesk with a focus on billing issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
• Test new support channels in the future, e.g. chat support and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams for reporting and bug resolution.
   

Key qualifications:

• Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
• Speed typing.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Understand the nature of subscriptions: renewals, refunds, billing.
• Stress-resistant
• Ability to work independently
• Good time management skills
• Be a team player
   

Will be a plus:

• Experience with PayPal/ Stripe or other payment platforms
• Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
• Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy and autonomous hub) and 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace
• Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

We are looking for an experienced Unreal Engine Engineer to lead a small team of two Unreal developers and take full ownership of a production-stage Unreal Engine–based application used in e-commerce by real customers. This is a client-facing, high-impact product in which stability, visual quality, and performance directly affect the user experience.

The role combines hands-on Unreal development with technical leadership. You will also work as part of a cross-functional product team, collaborating closely with front-end and back-end engineers to ensure seamless integration between Unreal Engine and the rest of the application stack.

YOE: 5 years

Core Requirements:

• C++ Unreal development experience
• Experience compiling Unreal Engine from source
• Strong understanding of Unreal Engine architecture, Blueprints, and optimization for production use
• Proven ability to own and maintain a live Unreal Engine-based product
• Demonstrated experience leading or mentoring other developers
• Ability to make architectural and technical decisions that ensure stability, scalability, and performance
• Comfort working in a cross-functional team with front-end, back-end, and business stakeholders
• Oversee the coverage of existing and new functionalities with autotests
• Perforce version control
• Ukrainian/russian language is needed to communicate with the team
   

Nice to Have:

• Online game development and support 
• 3D modeling or visualization (3ds Max, Maya, Blender, etc.)
• Rendering engines (V-Ray, Corona, etc.)
• WebGL 
• Python or other scripting languages

• English language knowledge, sufficient for technical collaboration

   

Responsibilities:

• Lead and oversee the Unreal Engine development team (2 developers)
• Ensure stability, performance, and scalability of the production UE application
• Lead the effort to implement a public API for UE application
• Act as the Unreal Engine representative in a cross-functional product team
• Collaborate closely with front-end and back-end developers to align architecture and integrations
• Develop and improve tools for 3D asset assembly and scene management
• Work with content creators and artists to achieve optimal asset integration and visual fidelity
• Identify and automate repetitive or inefficient workflows
• Maintain and evolve the automated rendering and image production pipeline
• Continuously analyze and optimize memory usage, load times, and rendering performance
• Prototype and implement a new product hypothesis in collaboration with other product team members
• Provide technical feedback, documentation, and process improvements
• Automated application and asset update to the latest stable UE version on a yearly basis.
   

Expectations:

• Work remotely with consistent availability during core hours or from the office in Warsaw.
• Communicate proactively with the team and management about progress, blockers, and priorities
• Coordinate Unreal development efforts with front-end and back-end teams
• Manage personal and team workload effectively, ensuring delivery reliability
• Identify and drive improvements across technology, process, and pipeline
• Maintain transparency on issues and deadlines

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Weekend  13:00-19:00 (GMT +3)
 

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

Hello.

We are looking for a Senior Node.js Developer to join Ohayu (https://ohayu.com). We are building the easiest way for travelers to stay online anywhere in the world. We’re a fast-scaling B2C mobile + web app (iOS/Android/Web) that lets people buy eSIM data plans in minutes - cheaper than roaming, no SIM shops, no hassle. Thousands of travelers already use Ohayu worldwide, and we’re just getting started.
Our ambition is bigger than eSIM: we’re evolving Ohayu into a full Travel App that makes every journey smoother.

What you’ll do:

This role is for someone who wants real ownership and real product impact.

• Own integrations with third-party APIs (telco/eSIM providers, payments, analytics, etc.) - abstraction layers, reliability, observability, edge cases, scale.
• Shape backend direction: architecture decisions, technical standards, and how we build/ship safely at speed.
• Enable rapid experimentation: implement backend changes for A/B tests and product iterations that directly impact conversion and retention.
• Build and maintain production-grade services: migrations, logging, alerts, uptime, and smooth releases.

What we’re looking for:

• 5+ years of backend with OOP experience
• 5+ years with Node.js + TypeScript
• 2+ years with NestJS
• 5+ years with MySQL / MariaDB / PostgreSQL
• Hands-on production experience: migrations, monitoring/logging, alerts, process managers (pm2/supervisor), incident mindset
• You work independently, communicate clearly, and take responsibility end-to-end
• At least intermediate English level (all work communication is in English)

Nice to have:

• Experience with high-load systems
• Experience supporting A/B testing and experimentation platforms/pipelines

Why to join us:

• Direct product impact: what you ship gets used immediately by real travelers.
• Ownership: you’re not “a contributor,” you’re a builder helping set the backend direction.
• Product engineering culture: we care about UX and conversion as much as we care about clean code.
• Fast pace, real learning: constant iterations, clear feedback loops, real-world constraints.
• Genesis ecosystem: access to strong expertise, resources, and networking.
• Benefits: health insurance, 20 paid vacation days, annual performance review with clear salary progression.

Work format: Possibility to work fully remotely or from our offices in Warsaw, Kyiv or Lviv.

Join us in reshaping the future of connectivity.

PayDo, a fast-growing FinTech company, is looking for a passionate and results-oriented Head of Sales to drive our commercial strategy and accelerate growth across key business verticals. This is a high-impact leadership role focused on shaping a high-performance sales culture, expanding our B2B client base, and scaling our revenue—particularly within our core acquiring and payment processing services.

As a strategic leader, you will own the full sales lifecycle, inspire and develop a strong team, and work cross-functionally to ensure our go-to-market efforts align with broader company objectives.

Your regular tasks

• Lead, mentor, recruit and inspire a high-performing sales team setting clear goals and expectations
• Foster and ensure a dynamic and high-performing sales culture
• Own and drive the sales pipeline, by monitoring sales and lead generation managers’ KPIs and OKRs, ensuring consistent revenue growth, customer acquisition, and monthly sales targets.
• Actively engage in direct sales activities — performing cold outreach, nurturing key prospects, and driving new business opportunities yourself.
• Take ownership of the business customer lifecycle: cold outreach, negotiating, and closing
• Work with Marketing, Risk, Account Management and Product Development teams to implement initiatives
• Ensure that all sales activities comply with relevant regulatory requirements and company policies
• Ensure initiatives are reflective of the goals, and priorities of other company divisions as appropriate
• Recommend improvements to sales strategies based on data and competitor analysis
• Demonstrate ability to deliver results under pressure and adapt to changing business requirements; ability to plan, organise, and manage multiple priorities
• Maintain fluency with technology trends shaping the Fintech market
• Manage key referral partner relationships

Skills & expectations

• Minimum of 3 years of progressive experience in sales leadership roles, with a demonstrable track record of successfully building, mentoring, and managing high-performing sales teams
• Extensive experience in the full B2B sales lifecycle, from lead generation and negotiation to successful deal closure with business customers
• Prior experience within the FinTech industry, particularly at Electronic Money Institutions (EMI) or Payment Service Providers (PSPs)
• Strong analytical skills with experience in conducting market landscape analysis, identifying USPs, defining target audiences, and assessing competitors to inform sales strategies
• Expertise in setting, monitoring, and achieving sales KPIs and OKRs, coupled with experience in developing effective sales motivation and compensation plans
• Excellent collaboration skills, with a proven ability to work effectively with Marketing, Risk, Account Management, and Product Development teams to drive initiatives
• An advanced (C1) level of English proficiency, Native Ukrainian or Russian language

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays tailored to your country’s calendar.
• Flexible Payout Options – PE accounts or popular e-wallets.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Project Description:

We are seeking a Bid Manager (Project Manager/Deal Coordinator) to join the GrowthX Bid Management Team. This role supports the bid process, new business generation activities, and the preparation of documentation for formal tenders. The Bid Manager will handle client requests such as RFIs and RFPs, and develop content for client presentations. Strong multitasking skills and proactivity are essential.

Each team member is expected to lead one or more internal areas or initiatives that contribute to the evolution of business processes and enhance overall effectiveness. The Bid Manager is responsible for managing the entire bid cycle, driving efficiency, accelerating time to quote, and improving the overall customer experience.

Responsibilities:

Managing multiple, parallel bids to meet sales bid deadlines
Studying and analyzing bid documents to understand the needs of the client
Making the proposal structure and bid approach fit the customer bid requirements
Managing bid pricing and commercial strategy within agreed bid frameworks and approval frameworks
Managing and reviewing bid inputs (internal and third-party) to ensure high-quality output, e.g. SOW and pricing
Producing and managing preliminary and final quotes, commercial project contracts, and any document related to the bid
Documenting/ archiving bid information in dedicated databases and data sharing sites, ensuring that all critical information is
current and complete
Coordinating joint efforts of the bid team, distributing the tasks
Preparing case studies and other reference materials
Collating materials provided by various departments

Mandatory Skills Description:

A team player with a strong personal integrity
Motivated, flexible, organized and process-oriented
Able to track and manage multiple discussion threads and bids, ensuring continuity and follow-up
Analytical, project coordination and business analysis skills
Project management experience
Perfect English (C1)
Distinct ability to work independently, though being flexible to work under supervision/ in teams
Advanced knowledge of Microsoft Office (PowerPoint, Word, Excel)
Understanding of SDLC

Nice-to-Have Skills Description:

Knowledge of Core Banking and Application Modernization
Atlassian JIRA and Confluence
Sharepoint

Languages:

English: C1 Advanced

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.

• Corporate events, teambuildings, etc.

   

📍Location: Flexible (remote / hybrid)
🕑 Employment type: Full-time

VEC-UA is the official representative office of the American company VEC in Ukraine, dedicated to innovative technologies in the field of Building Information Modeling (BIM).

Today, we are looking for a specialist who can combine BIM expertise with visualization skills while working with the global B2B market.

A few words about our team:

You will work alongside a strong BIM & VDC team that will support you with technical questions and contribute to your professional growth; a marketing team that will help you strengthen the brand and bring any idea to life, even the boldest ones; and of course, our HR managers, who will always care about your comfort and well-being.

This position requires a high level of independence, a desire to seek creative ideas, bring company approaches to life through visualization, and continuously learn and grow.

What do we expect from you?

✔ Experience working in a BIM environment (Autodesk Revit / Navisworks)
✔ General understanding of construction terminology and engineering systems (MEP)
✔ Proficiency in visualization tools such as Autodesk 3ds Max / Blender / Enscape / Lumion / V-Ray / Twinmotion or similar applications
✔ Experience creating renders (portfolio required)
✔ English level: Pre-Intermediate or higher
✔ Strong communication skills to collaborate with the BIM & VDC team and accurately represent models

What will you do in this role?

● Develop the overall vision for the company’s visual materials, track trends, and search for new ideas
● Coordinate 3D graphics for internal company projects and external client requests
● Perform basic adjustments and render engineering systems for visualization purposes (company case studies)
● Create realistic model images and deliver high-quality renderings

What do we offer?

☑ Truly flexible and structured working schedule
☑ Modern offices in Kharkiv, Dnipro, and Lviv that operate as safety hubs, or a fully remote format
☑ Ongoing team support, mentoring, and professional development
☑ Free access to conferences, forums, courses, and English learning opportunities
☑ Paid vacation and days off
☑ Compensation for sports activities and психолога
☑ Health insurance
☑ And many more benefits!

Our greatest value is people. That is why we create an atmosphere that encourages personal growth, freedom with responsibility, trust, and support in bringing your ideas to life.

It’s time to unlock your potential!

We will definitely get in touch with you!

We’re building a high-load P2P payment system already in production, processing thousands of transactions daily.
Now we’re looking for a Senior Software Engineer to help us scale, optimize performance, and reach our next milestone with 99.99% SLA.

💻 Tech Stack:

Backend: PHP 8.1, Laravel 10, MySQL 8.0, RabbitMQ, Redis, Hexagonal Architecture
Frontend: Laravel Livewire (+ Vue.js / React.js for checkouts)
Infrastructure: Docker, Bitbucket, Laravel Envoyer, Google Cloud
Tools: Jira, Confluence, Postman

💼 What you’ll do:

• Improve system scalability, stability, and security
• Design and optimize architecture & data flows
• Develop new features and enhance existing APIs
• Identify bottlenecks and optimize performance
• Implement and maintain testing processes
• Support production systems and ensure reliability
• Contribute to technical documentation

🔥 Requirements:

✔ Strong PHP (OOP) expertise
✔ Deep knowledge of Laravel / Symfony
✔ Solid experience with MySQL (indexes, transactions, ACID)
✔ Experience with testing (unit, integration)
✔ Understanding of security (SQL injection, XSS, CSRF, etc.)
✔ Experience with Docker, CI/CD basics
✔ Knowledge of SOLID, design patterns, DDD basics
✔ Understanding of microservices & system architecture
✔ Agile (Scrum/Kanban) experience
✔ Basic frontend skills (Vue.js / React.js)

⭐️ Nice to have:

• Google Cloud / Kubernetes
• Experience with RabbitMQ / queues
• DDD / Hexagonal Architecture
• CI/CD pipelines (Bitbucket / GitLab)

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.

We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities

Develop high-quality software, design, and functional documentation

Provide estimates for specific software feature implementation

Identify, prioritize, and execute tasks in the software development life cycle

Build unit tests for your code

Automate tasks through appropriate tools and scripting

Perform validation and verification testing

Collaborate with internal teams and vendors to fix and improve products

Ensure software is up-to-date with the latest technologies and standards

Skills

Must have

3+ years of full life-cycle software development experience

3+ years of object-oriented development, in particular, C++

Experience developing under Linux

Ability to collaborate in a team-focused environment

Excellent analytical skills and a real passion for solving problems

English at the level of Upper-Intermediate (spoken)

Experience with Docker, AWS

Nice to have

Ability to suggest/research new technologies and quickly adapt to change

Experience working with Market Data and Trading

Role Overview:

We are looking for a Middle to Senior AI Developer with experience in voice systems and telephony technologies. The ideal candidate will be responsible for developing, integrating, and maintaining AI-driven voice solutions, including call automation, voice assistants, and communication platforms.

Key Responsibilities:

• Develop and maintain AI-powered voice systems and call automation solutions
• Integrate AI models (LLMs, speech-to-text, text-to-speech) into telephony platforms
• Work with VoIP infrastructure to build scalable communication systems
• Design and implement APIs and integrations with third-party services
• Collaborate with cross-functional teams (Support, Product, and Engineering)
• Troubleshoot and optimize system performance and call quality

• Ensure reliability, scalability, and security of voice-based systems

   

Experience and Skills Needed:

• 3+ years (Middle) / 5+ years (Senior) of relevant experience
• Hands-on experience with VoIP technologies and protocols
• Strong experience with:
  • Asterisk
  • FreePBX
  • Kamailio
  • Twilio
• Experience integrating AI solutions (LLMs, speech recognition, voice synthesis)
• Experience working with APIs and real-time systems
• Good understanding of system architecture and backend development

• Strong problem-solving and debugging skills

   

Additional Qualifications:

• Experience with mobile platforms (Android, iOS)
• Experience developing or supporting voice bots and AI-driven assistants
• Familiarity with AI workflows, prompt design, and automation processes

• Exposure to cloud-based infrastructure and scalable system design

   

Soft Skills:

• Strong communication skills
• Ability to work independently and collaboratively
• Proactive, solution-oriented mindset

• English proficiency: Upper-Intermediate( B2) or higher

   

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor's Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.

Please ensure your CV or supporting documentation and copy of your diploma and grade transcripts aligns the requirements for this posting.

Higher consideration would be granted to individuals that have completed AI certification, particularly those with experience in Claude Code (Claude 4.7) and its related tools and ecosystem!

If you are interested in this opportunity, we encourage you to apply now.

Eternity Law International supports a payment system for hiring a Marketing Manager.

Role

We are looking for a Marketing Manager with a strong growth and product mindset to drive user acquisition, improve conversion funnels, and scale performance across international markets.

You will own marketing performance and work closely with product, sales, and design teams.

Responsibilities:

-Build and manage end-to-end funnels (acquisition → conversion → retention)
-Develop and execute growth strategy
-Manage paid digital channels and acquisition campaigns
-Improve conversion rates (CRO) across landing pages and funnels
-Work with analytics: CAC, LTV, ROI, conversion rates
-Run A/B tests and validate growth hypotheses
-Optimize user journey and digital experience
-Collaborate with design, content, and product teams

Requirements:

-3+ years in digital marketing/growth / performance marketing
-Hands-on experience with digital acquisition
-Strong analytical skills, data-driven mindset
-Understanding of CRO and user behavior
-Experience working with international markets
-English B2+

Nice to have:

-Experience in travel, luxury, or high-ticket services
-Product marketing/growth experience
-Experience scaling digital products internationally

DocStudio is looking for a versatile marketer to support and grow our marketing activities. This role combines content creation, digital marketing, and analytical input to help strengthen DocStudio’s presence in the B2B software space.

*Part-time or full time

Your Responsibilities

• Develop and execute content plans for LinkedIn and DocStudio blog (writing, visuals, publishing).
• Create product enablement materials (presentations, one-pagers, graphics).
• Launch and manage email marketing campaigns in collaboration with sales.
• Update and create content for the website (features, applications, visuals).
• Analyze content performance and suggest improvements.
• Occasionally: support with external publications, press releases, video content, and event graphics.
   

Your Skills
 

• Strong copywriting and advanced English.
• Graphic design experience (Canva, Figma, or similar).
• Experience with content management and digital marketing tools.
• Knowledge of B2B marketing practices and email marketing.
• Strong organizational and communication skills.
• Bonus: SEO knowledge, video editing, IT/document management sector awareness.

Requirements:

• 7 years total
• 3+ yrs - Next.js
• 5+ yrs - Node.js (Nest), Typescript
• 1+ year of experience with AI domain
• Experience with Clickhouse preferable

An AI platform for YouTube creators that analyzes channels and competitors, searches for viral ideas, generates video scripts and engaging thumbnails, prepares SEO-optimized titles and descriptions, analyzes retention and CTR, provides detailed channel analytics, offers AI agents for content creation, includes a Telegram bot and web app for management, and facilitates content planning.

Core responsibilities:

• Support and development of the ClickHouse scraping pipeline,
• Monitoring core platform logs,
• Improving the current architecture,
• Developing new features.

Work directly with CEO and CTO with no project managers, well defined tasks - tasks are set in chat Strong ownership; knowledge of architecture patterns.

Wroclaw, Poland or remote

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events