Jobs at Djinni

About Revenue Grid

Revenue Grid is an AI-first, product-based B2B SaaS company with Ukrainian roots and a global footprint. 
We build an AI-driven Revenue Intelligence Platform used by thousands of sales teams across the US and Europe to automate sales processes and prevent revenue leaks.

As our marketing function grows, we’re looking for a Marketing Project Manager who will help bring structure, clarity, and execution discipline to marketing initiatives.

About the Role

We’re opening a Marketing Project Manager role to support the marketing team with planning, coordination, and delivery of marketing projects across multiple channels.

This role is a great fit for a junior or early middle specialist who wants to grow in marketing operations and project management within a product IT company.

You’ll work closely with Marketing, Content, Design, Product Marketing, Sales, and external contractors to ensure marketing initiatives are delivered on time and aligned with business priorities.

Your Responsibilities

• Coordinate marketing projects end-to-end (content initiatives, campaigns, launches, website updates, events, etc.)
• Build and maintain project plans, timelines, and task breakdowns
• Track progress, deadlines, and dependencies across multiple marketing initiatives
• Communicate with internal stakeholders and external vendors or freelancers
• Help prioritize marketing tasks based on business goals and urgency
• Ensure marketing deliverables meet agreed timelines and quality standards
• Identify risks, blockers, and propose solutions to keep projects on track
• Support process improvement, documentation, and better collaboration within the marketing team

What We’re Looking For

• At least 2-3 years of experience in marketing coordination, project management, or a related role
• Basic understanding of digital marketing processes (content, campaigns, branding, product marketing)
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Clear communication skills and a structured approach to work
• English at least Upper-Intermediate (written and spoken)
• Experience with task/project management tools (Jira, Asana, Notion, Trello, or similar) is a plus
• Proactive mindset and willingness to learn and grow

What You Get

• Remote-first work model – work from anywhere
• Full-time role (flexibility can be discussed)
• Contract via Ukrainian FOP (3rd group) or standard B2B
• A global AI product with real customers and real business impact
• Opportunity to grow into a more senior marketing or operations role
• Direct collaboration with experienced marketing and product professionals
• Unlimited vacation policy – we trust responsible adults
• Excellent medical insurance
• Stability, transparency, and long-term collaboration

Sounds like a good match? Apply and let’s make marketing happen.

DevOps
About the Company:
Our brand is one of the fastest-growing iGaming brands in the world, with hundreds of thousands of active players across multiple countries.
We are an international team from different corners of the globe, united by the idea of creating the best product in the entertainment industry.

Requirements
• 4+ years of experience in administering/DevOps in a Linux/Unix environment
• Strong knowledge and experience with solutions based on Linux systems and Cloud solutions (AWS as plus);
• Strong knowledge and experience with containerized workloads and services Docker, Docker Swarm and Kubernetes;
• Experience with automatic deployment tools such as Ansible, Terraform;
• Experience with databases like: MySQL, PostgresSQL, Redis, DB Clustering etc (Clickhouse as plus);
• Experience with monitoring tools (Grafana/Prometeus/CloudWatch etc.);
• Experience with logging tools (ELK stack etc.);
• Strong knowledge of Networking: network topologies and common network protocols and services (TCP/IP, DNS, HTTP(S), SSH, SMTP, IPMI, L2/L3 layers);
• Good knowledge of message broker tools such as Kafka, RabbitMQ etc;
• Robust skills with CI/CD tools such as Gitlab CI;
• Robust scripting skills such as: Shell (Bash), Golang, Python;
• Storage/filesystems: nfs, RBD, Ceph, ext*, xfs, raid*;
• Strong problem solving skills and ability to work in a fast paced and collaborative environment;
• Excellent communication and team skills;
• Version Control: Experience administrating version control systems such as GIT;

• English level - Intermediate

We Offer:
💻 Remote work from anywhere in the world.
⚡ Fast decision-making without bureaucracy.
🤝 Friendly atmosphere among people passionate about their work.
📈 Qualified managers invested in your growth.
💵 Annual bonuses and performance-based incentives.
🏖️ 20 paid vacation days, 5 day-offs, and paid sick leave.

About the Company:

It is a product company, holding leading positions in the Indian market. We've been operating for 6 years and during this time, we've established strong positions in both financial performance and audience recognition.

Requirements:

• Bachelor’s or Master’s degree (Mathematics, Statistics, IT, Analytics)
• 2–3 years of experience as a Risk/Fraud/Data Analyst in anti-fraud products for iGaming or E-commerce (such as Seon, LexisNexis, Covery, Kount, Riskified, Forter, Feedzai, etc.) or experience working with these systems*
• Experience in rule engine configuration — creating, testing, and optimizing rules based on transactional and behavioral data
• Understanding of scoring principles: knowledge of risk assessment models and fraud probability evaluation methods
• Ability to work with large datasets and identify fraud patterns
• Experience in building and visualizing reports
• Strong analytical thinking and attention to detail

• English level: Upper-Intermediate or higher

   

Will be a plus:

• Experience building an anti-fraud system from scratch or optimizing an existing one
• Experience in the crypto sector
• Knowledge of basic KYC principles
   

Key Responsibilities:

• Develop and maintain scoring models for customer/transaction risk assessment
• Configure, test, and optimize risk rules
• Monitor scoring accuracy and rule efficiency metrics
• Create and maintain reporting dashboards and analytics
• Analyze fraud incidents and develop fraud prevention strategies
• Collaborate with cross-functional teams

We Offer:
Remote work from anywhere in the world.
Fast decision-making without bureaucracy.
Friendly atmosphere among people passionate about their work.
Qualified managers invested in your growth.
20 paid vacation days, 5 day-offs, and paid sick leave.

At GoProxies, we power our clients’ most data-intensive projects. From web scraping to large-scale data operations, our proxies keep automated tools running smoothly and without interruption. Our solutions enable customers to access data anywhere, anytime.

We’re looking for a motivated SDR to help us grow our business!

What you will do:

• Research target accounts and identify key decision-makers
• Hunt and engage new leads via calls, emails, and social channels
• Qualify prospects and book meetings for our Sales Team
• Run and optimize outbound campaigns using a data-driven approach
• Collaborate with the team to improve our outbound sales process

Who we are looking for:

• 1+ years of B2B SaaS sales experience, ideally selling to software developers or engineering teams
• Proactive, self-motivated, and able to take initiative
• Excellent communicator, both written and verbal
• Detail-oriented with strong research and analytical skills
• Results-driven team player who keeps the big picture in mind

Nice to have:

• Experience with Sales Navigator, Apollo, Pipedrive or similar tools
• Background in outbound sales or customer success

What we offer:

• Flexible work setup: remote, our cozy Vilnius office, or a mix of both
• Personal development budget to grow your skills
• 25 paid vacation days + your Birthday off
• Home office allowance to create your perfect setup
• Fun team getaways and annual workations you’ll actually look forward to

• On-target earning bonus

   

If you love connecting with people, digging into research, and driving results, this is the role for you!

We are looking for ASO/ASA specialist for our music app https://MusConv.com

Responsibilities:

• Full-cycle textual ASO optimization: collecting and clustering the semantic core, preparing metadata (Title, Subtitle, Keywords, Description) for the App Store and Google Play.
• Working with visuals: developing hypotheses for icons and screenshots, creating briefs for designers, and overseeing implementation.
• Competitor analysis: monitoring updates, visual strategies, and rankings of key players in the niche.
• Localization of app store pages for different countries (taking into account cultural nuances, slang, and trends).
• Analytics and reporting: tracking ranking dynamics, the impact of updates on conversion rate (CR), and organic installs.

• App submission and moderation process control.

   

Requirements:

• 1.5–2+ years of experience in ASO (preferably with international markets: Tier-1, LATAM, SEA).
• Deep understanding of App Store and Google Play ranking algorithms.
• Proficiency with tools such as AppFollow, Sensor Tower, AppTweak, or Asodesk.
• Strong analytical skills, confident use of Excel / Google Sheets, and the ability to interpret test results.
• English at B2 (Upper-Intermediate) level or higher for working with international semantics.

• Strong attention to detail: understanding the difference between a “search query” and a “keyword,” and zero errors in metadata.

   

Nice to have:

• Experience with Apple Search Ads (ASA) to strengthen ASO strategy.
• Understanding of mobile marketing fundamentals and the interaction between ASO and User Acquisition.
• Knowledge of App Store moderation processes.

We are seeking a Senior Data Engineer to deliver data-driven solutions that optimize fleet utilization and operational efficiency across 46,000+ assets in 545+ locations. You will enable decision-making through demand forecasting, asset cascading, contract analysis, and risk detection, partnering with engineering and business stakeholders to take models from concept to production on AWS. 

Requirements 

• 5+ years of experience in data engineering 
• 3+ years of hands-on experience building and supporting production ETL/ELT pipelines 
• Advanced SQL skills (CTEs, window functions, performance optimization) 
• Strong Python skills (pandas, API integrations) 
• Proven experience with Snowflake (schema design, Snowpipe, Streams, Tasks, performance tuning, data quality) 
• Solid knowledge of AWS services: S3, Lambda, EventBridge, IAM, CloudWatch, Step Functions 
• Strong understanding of dimensional data modeling (Kimball methodology, SCDs) 
• Experience working with enterprise systems (ERP, CRM, or similar) 

Nice-to-haves 

• Experience with data quality frameworks (Great Expectations, Deequ) 
• Knowledge of CDC tools and concepts (AWS DMS, Kafka, Debezium) 
• Hands-on experience with data lake technologies (Apache Iceberg, Parquet) 
• Exposure to ML data pipelines and feature stores (SageMaker Feature Store) 
• Experience with document processing tools such as Amazon Textract 

Core Responsibilities 

• Design and develop ETL/ELT pipelines using Snowflake, Snowpipe, internal systems, Salesforce, SharePoint, and DocuSign 
• Build and maintain dimensional data models in Snowflake using dbt, including data quality checks (Great Expectations, Deequ) 
• Implement CDC patterns for near real-time data synchronization 
• Manage and evolve the data platform across S3 Data Lake (Apache Iceberg) and Snowflake data warehouse 
• Build and maintain Medallion architecture data lake in Snowflake 
• Prepare ML features using SageMaker Feature Store 
• Develop analytical dashboards and reports in Power BI 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

We are looking for an Outreach Specialist / Linkbuilder to join the DigitalSuits marketing team. At DigitalSuits, we focus on an inbound marketing strategy to build a strong company brand in the target markets. We combine strategy, content, SEO, and ethical link-building to deliver measurable, data-driven results. Your role is to build and maintain high-quality backlinks that enhance SEO performance and support the company’s digital growth goals.

Requirements

• At least 1 year of experience as a Outreach specialist or similar role with a focus on US/EU markets
• English writing skills – B1/B2
• Understanding of SEO fundamentals, link quality, and metrics
• Experience with analysis and optimization tools like Ahrefs, SEMrush, Moz, Google - [check] Analytics, Majestic etc. (website analysis, donor selection)
• Ability to evaluate domains for outreach using key metrics (DA/DR, Traffic, Spam Score)
• Ability to create effective briefs and assignments for content writers
• Experience building long-term relationships with partners, webmasters, and bloggers for link placements and publications
• Basic HTML knowledge (page structure, tags, anchor links)
• Attention to detail, accuracy, and responsibility

• Analytical skills: Ability to analyze competitors’ links, identify high-quality resources for link building, and track link profile dynamics

   

Responsibilities

• Creating and implementing strategies to obtain high-quality backlinks from authoritative and relevant sources
• Research and analyze websites for link placement opportunities
• Evaluate domain quality based on traffic, authority, spam score, and other metrics
• Selection of donor websites according to given parameters (identify and qualify websites with strong authority and relevant context for link placement)
• Search for webmaster contacts and communication with webmasters
• Monitor and analyze the effectiveness of published links and regularly update the donor base
• Monitor competitors’ backlink strategies and benchmark against industry best practices
• Ensure that SEO strategies are effectively implemented
• Cooperate with other team members to ensure timely content delivery. Preparation and adaptation of content for placement (checking URLs and anchors). Publication control
• Manage spreadsheets and internal databases
• Link Insertion - search for individual donors where we can agree to add a link to our project to existing articles

• Finding new opportunities for free link building

   

Would be a plus

• Experience in establishing link building processes
• Experience working with Screaming Frog, Linkchecker, Netpeak Spider, Netpeak Checker
• Experience working with tools for mass mailings and automation of outreach processes
• Experience promoting international websites: Working with multiple language versions and international markets is a plus

• Existing partner resource base

   

Personal Skill Set

• Strong research skills and an editorial mindset
• Ability to meet deadlines
• Thoroughness and accuracy
• Work independence without micromanagement
• Time management skills
• Good team player
• Proactive with a positive attitude
• Strong communication skills.
• Quick learner
• Committed to delivering high-quality solutions

We are seeking an organized, proactive, and customer-focused Account Manager to oversee US based client relationships and manage project deliverables in the 3D rendering domain. In this role, you will serve as the primary point of contact between clients and Project Managers, ensuring that all projects are executed on time, on budget, and to the highest quality standards. The ideal candidate will have strong communication skills, a passion for 3D visualization, and the ability to handle multiple projects simultaneously.

Key Responsibilities

1. Client Relationship Management
   • Act as the main liaison for clients, responding promptly to inquiries and providing regular project updates. This includes emails, project zoom meetings, check-in zoom meetings. 
   • Build and maintain long-term relationships by understanding client goals, offering tailored solutions, and ensuring their satisfaction.
2. Project Coordination
   • Coordinate with the Project Managers to set project timelines, milestones, and deliverables.
   • Track progress and address potential bottlenecks to keep projects on schedule.
3. Resource Allocation & Budgeting
   • Collaborate with internal departments to determine resource needs and ensure projects stay within allocated budgets.
   • Negotiate costs and service agreements with clients, balancing profitability with client satisfaction.
4. Quality Assurance
   • Review project drafts and final outputs for accuracy, consistency, and alignment with client expectations.
   • Communicate feedback to the production team, ensuring quality standards are met or exceeded.
   • Be the client voice in the company, defend their interests.
5. Strategic Growth & Upselling
   • Identify opportunities to enhance clients’ experience through additional or upgraded services.
   • Propose new solutions or technologies to help clients achieve their visual and marketing objectives.
   • Maintain client database and deal flow
   • Participate in client seasonal communication

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Marketing, Design, Architecture, or a related field.
• Experience: Previous experience (2–4 years) in account management, project management, or customer success, preferably in a creative or technical environment (such as 3D visualization or architectural services).
• Technical Skills:
  • Basic understanding of 3D rendering processes and software (e.g., 3ds Max, V-Ray, SketchUp, or similar).
  • Proficiency in standard business software (e.g., Microsoft Office, G Suite, project management tools).
• Soft Skills:
  • Strong communication, negotiation, and interpersonal skills.
  • Excellent organizational abilities with a keen attention to detail.
  • Proven problem-solving capabilities, especially under tight deadlines.
  • Ability to handle multiple concurrent projects and prioritize tasks effectively.
• Language Skills: Fluent in English (both written and oral). Additional language skills are a plus.
   

Work Environment & conditions

• Remote work.
• No business trips
• 5-day working week Mon-Fri 13:00−22:00 Kyiv time
• 24 vacation days and five sick leaves.
• Ukrainian national holidays are days off
• A flexible payment system (base rate + commission).
• Work on projects from Europe and the USA.
• Participation in various projects and rapid skill development.
• Access to training materials.

27 Nerds is an IT company based in Ivano-Frankivsk, Ukraine, with 10+ years building products for esports, gaming, and creators. From Arena27 (esports club network Poland/Ukraine) and Bo3.gg to projects in cybersecurity and e-commerce. Currently developing a white-label platform for bloggers: branded App Store apps with feeds from YouTube/Twitch/Insta/TikTok + chats/content.
 

Looking for DevOps Engineer to set up AWS infrastructure for MVP (part-time 50%, 240 hours over 9-12 weeks), with potential extension.
 

Key responsibilities:

• Deploy AWS stack per spec: ECS/EKS (API/workers), PostgreSQL RDS, Redis ElastiCache, S3 (media), CloudFlare CDN.
• Setup CI/CD pipelines (GitHub Actions), monitoring (Datadog logs/alerts/health checks).
• Implement security: rate limiting, request validation, audit logging, API versioning.
• Environment management (dev/staging/prod), cost optimization.
• Collaborate with Tech Lead and Backend team.
   

Requirements:

• 3+ years AWS DevOps/SRE, hands-on with ECS/EKS + RDS + ElastiCache + S3.
• Docker, Terraform/CloudFormation, GitHub Actions CI/CD.
• Managed databases/caches, networking/security basics.
• English B1+ (docs, team syncs).
   

Nice to have:

• Datadog, CloudFlare CDN, SendGrid email.
• Esports/media project experience.
   

What we offer:

• Part-time 50% — flexible schedule (~20h/week)
• Real App Store impact — infrastructure for creators' fan apps
• Senior team: Tech Lead Architect, 2 Backend, Frontend, QA, PM
• Modern stack: AWS ECS/EKS → PostgreSQL/Redis → S3/CDN → Datadog
• Long-term potential (Phase 2+ scaling/observability)
• Remote/hybrid (Ivano-Frankivsk)
   

Technical challenges:

• Multi-tenant AWS infra (creator data isolation)
• Scaling for social sync + WebSocket
• Production monitoring for real-time features
   

Join 27 Nerds to build production-grade creator infrastructure! 🚀

Requirements:

• Experience in iGaming/IT/Digital recruiting minimum 2-3 years, preferably in an agency setting.
• Confident use of ATS Huntflow or similar systems (Lever, Greenhouse, Workable) with skills to leverage their features for analysis and reporting.
• Proficiency with recruitment tools and sourcing techniques.
• Knowledge of key indicators of HR metrics and KPIs (time-to-fill, conversion rates, sourcing channels).
• Proficiency in Interview methodologies: STAR technique, case interviews, and projective questioning.
• Basic understanding of IT technologies, programming languages, frameworks, software architecture, and digital marketing.
• Ability to accurately capture and articulate client requirements.
• Experience or strong interest in iGaming, crypto, adult, and nutra industries, with understanding of key roles, terminology, and market trends.
• English — at least B1 level.
  
  Responsibilities:
• Manage full-cycle recruitment for iGaming, IT, and Digital roles, ensuring alignment with client and company requirements.
• Collaborate with sourcers. Also source, screen, and interview candidates using various methodologies, including STAR, case interviews, and projective questioning.
• Utilize ATS Huntflow, effectively for candidate tracking, reporting, and recruitment analytics.
• Monitor and analyze HR metrics and KPIs such as time-to-fill, conversion rates, and sourcing channels to optimize recruitment processes.
• Collaborate with Account managers
• Collaborate with Hiring managers to understand technical requirements and job specifications, leveraging basic IT knowledge to assess candidate fit.
• Stay informed about industry trends and specifics in iGaming, crypto, adult, and nutra sectors to identify talent needs and market opportunities.
• Build and maintain a strong talent pipeline within the targeted niches through proactive sourcing and networking.

The Senior QA Engineer (Data / Python) will play a key role in ensuring the quality, reliability, and consistency of data-driven solutions. Working closely with data engineers, backend developers, and CRM teams, this role focuses on validating data pipelines, APIs, and analytical platforms in a cloud-based environment.

Required Skills & Qualifications
 

4–6+ years of experience in Quality Assurance / Quality Control.

Strong understanding of data structures, SQL, and database concepts

Hands-on experience with Data Projects testing - testing data pipelines (ETL/ELT), data warehouses, datalakes houses or analytical solutions.

Experience validating APIs, microservices, and backend workflows.

Proficiency in writing test cases, test plans, and quality documentation.

Strong analytical mindset and attention to detail.

Experience working in Agile/Scrum environments.

Upper-Intermediate or higher English.
 

Project Tech Stack/ Skills needed:
 

RDBMS knowledge

AWS knowledge

Jira / Zephyr / Confluence

Responsibilities:

Data Mapping validation

Functional Testing

Non-functional Testing (Performance)

API testing

SQL queries creation (analyses, validation, troubleshooting)

AWS – usage of S3 buckets, Athena, CloudWatch, Spark, Glue, Airflow for testing

Defect Triage and collaboration with CRM team

Work with Jira / Zephyr / Confluence

Prod Support Defects management – opening defects, validating fixes etc.

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!

Who are we?

Fuel is on a mission to unlock billions of dollars in GDP by helping SMBs make better financial decisions every day. We manage over $500M in customer P&Ls through our FP&A platform, combining AI with hands-on CFO expertise to deliver enterprise-grade finance - without the enterprise price tag or complexity.

fuelfinance.me

www.instagram.com/fuelfinance

youtu.be/eI5VH2Ks9o4

Who are we searching for?

We’re looking for an enthusiastic FP&A Manager to cover the financial needs of our US customers. You’ll provide strategic recommendations, optimize costs, and prevent cash gaps. You’ll work closely with top management and founders of startups and will act as a finance partner to their businesses. If you’re proactive and enjoy problem-solving, we want you on our team!

What are your responsibilities?

• Prepare managerial financial reports based on raw data
• Review and correct accountants in the preparation of financial statements
• Develop financial systems from scratch with our R&D team
• Work with multiple data sources and large volumes of data
• Build unit economics systems with detailed operational analysis for various business models
• Develop forecasting systems with KPIs for all the departments
• Establish and manage the budgeting process to control and prevent cash gaps
• Lead direct communication with the founders and CFOs on the customer's side
• Analyze financial statements and business metrics in general
• Provide recommendations for optimizing costs, improving the financial situation, and compiling a financial strategy
• Manage projects: project strategy, deadlines, the priority of tasks, quality of projects, team workload, and task control
• Create financial models

What are the preferred requirements for the role?

• 5+ years of relevant experience in financial consulting in a fast-growing company with different business models
• C1 English level
• Excellent verbal and written communication skills with the ability to distill into structured frameworks and concrete action plans
• Experience in managerial roles, managing teams and projects
• Expertise in the analysis of financial indicators: knowledge of the GAAP and unit economics
• Experience in managing the company’s finances: providing recommendations, implementing decisions
• Experience in budgeting, forecasting, financial reporting, regulatory reporting, and other business processes
• Strategic thinking and the ability to independently carry out rigorous problem-solving
• Proven ability to prioritize and maintain a system for proactively managing multiple customers, projects, and requests, for creating and managing a plan, and for keeping your teams organized too
• Ability to work in a fast-paced environment
• Proactivity and high level of responsibility
• Ability to work according to the EST time zone

Will be a plus:

• Experience in the US startups.

Reporting Structure: reporting to the Head of the FP&A Team.

Recruitment Process:

• Soft skills interview with the recruiter
• Hard skills interview with the FP&A team lead
• Test Task
• Culture fit interview with the VP of Operations

Why work with us?

• Mentorship from senior finance specialists and CFOs
• Rapid skills improvements (you'll be managing the finance of 3-5 companies with different business models and different challenges)
• Growth opportunities according to our seniority grading (it comes with a compensation increase)
• Freedom to innovate and create
• Flexible schedule and time-off policy
• 18 days of paid vacation per year, paid sick leaves

We are looking for Senior Backend Engineers to implement the core APIs and features for a white-label platform that enables creators to launch branded mobile apps aggregating content from YouTube, Twitch, Instagram, TikTok, Twitter/X, with exclusive content, free messaging, and livestreams.

Duration: 9-12 weeks MVP, with long-term potential (Phase 2+ payments, advanced features).
 

Key responsibilities:

• Build REST APIs for social feed aggregation/normalization (5 platforms → unified JSON), content CRUD (S3 secure upload, thumbnails, scheduling), free WebSocket messaging (text/image/voice notes, delivery/read receipts), Firebase push notifications (deep links), livestream URL/status management (YouTube/Twitch APIs).
• Implement background workers: hourly social sync, analytics aggregation (subscriber growth, content engagement, DM stats), AWS Rekognition moderation queue, media processing callbacks.
• Design PostgreSQL schemas for multi-tenant data (creator isolation), Redis for caching/pubsub.
• Write clean, testable code with unit/integration tests, contribute to OpenAPI 3.0 documentation.
   

Requirements:

• 4+ years Node.js/NestJS TypeScript production experience, REST API design.
• Hands-on with social media APIs (YouTube Data API, Twitch Helix, etc.), OAuth flows.
• WebSocket real-time experience (chat/messaging), AWS S3 media handling.
• PostgreSQL + ORMs, Redis caching/pubsub, job queues (Bull/Agenda/BullMQ).
• Docker basics, Git workflow.
• English B1+ (code reviews, docs, team syncs).
   

Nice to have:

• Firebase FCM push notifications.
• Background processing at scale, OpenAPI specs.
• Esports/media platforms, real-time systems experience.

What we offer:

• Real App Store product impact — platform powers creators' fan apps
• Modern stack: Node.js/NestJS → PostgreSQL/Redis → AWS S3/ECS → Firebase
• Senior team context: Tech Lead Architect, 2nd Backend, Frontend, DevOps (AWS cert), QA, PM
• Long-term roadmap after MVP (Phase 2 payments/subscriptions, native livestream)
• Remote/hybrid (Ivano-Frankivsk), flexible hours
   

Technical challenges you'll own:

• 5 social APIs → unified feed (hourly background sync, caching strategy)
• Production WebSocket messaging (delivery guarantees, read receipts)
• Multi-tenant content isolation (creator data separation)
   

Let's build the next-generation creator platform together! 🚀

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
 

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position:

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

The vacancy is open due to the rapid growth of a high-load international B2B platform. To support increasing operational demands, we are expanding the support team and looking for a specialist to work within established incident-management processes and ensure stable platform operations.

Role Mission

To support the daily operations of a mission-critical trading platform by ensuring stable incident handling, timely response to alerts, and consistent service quality.

You will work within an established incident-management framework, handling operational alerts, following documented procedures, supporting platform stability, and contributing to the continuous improvement of support processes as the team scales.

Working schedule:
 

• 5 shifts per week (Mon-Sun) with rotating shifts: morning (6:00 AM–3:00 PM CET) and evening (1:00 PM–10:00 PM CET).
• 60-minute break included.

Responsibilities:

• Monitor system alerts via Slack and Datadog on a regular basis and respond to incidents according to established procedures.
• Handle inbound calls and requests from platform participants regarding login issues, access problems, and trading interruptions.
• Follow and execute the incident-management process for high-severity cases, ensuring timely and accurate handling.
• Escalate incidents and issues to relevant internal teams (technical, operations, commercial) in line with defined escalation paths.
• Maintain accurate incident records, internal logs, and update documentation in the knowledge base.
• Follow existing SOPs and contribute to their continuous improvement based on operational experience.
• Collaborate with senior team members on improving monitoring, workflows, and support processes.
• Support onboarding of new team members by sharing knowledge and best practices.
• Ensure timely reaction to critical alerts and inbound requests, maintaining high operational reliability.

 
About You:

• 1+ year of experience in Customer Support, Technical Support, Operations, or similar roles.
• Experience working with monitoring tools (Datadog or similar platforms).
• Hands-on experience with Jira Service Management, Confluence, and CRM/ticketing systems (HubSpot or similar).
• Understanding of SaaS products and complex technical systems.
• English proficiency at C1 level or higher (spoken and written).
• Ability to remain calm and structured when working with urgent or stressed clients.
• Strong attention to detail, organization, and reliability — missing critical alerts or calls is unacceptable.
• Ability to work independently and adapt in dynamic environments.
• Proactive mindset with readiness to suggest improvements, not just execute tasks.
• Experience in fintech, trading, energy, or other complex technical industries is a plus.
• Experience creating documentation, SOPs, or internal guidelines is a plus.
• Comfort working in evolving processes and motivation to grow in a technical support role.

Why EverHelp:

• Opportunity to build the entire incident-management function from scratch.
• High autonomy, ownership, and direct influence on operational stability.
• Work in a fast-growing international environment with complex, real-time systems.
• 20+ days of paid vacation.
• 10 additional Healthcare Days for recovery and wellbeing.
•  Fully remote work.
• A strong, experienced team, internal professional communities, and continuous learning support.
• Real career development opportunities as the team scales.
• Corporate discounts on gym memberships and wellness services.