Jobs at Djinni

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Operations Manager!

Requirements:

— Proven experience in operational leadership, preferably in a regulated industry (e.g., financial services, fintech, payments, or technology-driven businesses).
— Strong understanding of operational risk management, compliance, and internal controls, including AML frameworks.
— Experience working with technology, product, and engineering teams to deliver scalable solutions.
— Demonstrated ability to design, implement, and optimize operational processes and workflows.
— Knowledge of IT operations, systems infrastructure, and service-level management.
— Strong leadership, organizational, and team management skills.
— Experience managing external partners, vendors, and service providers.
— Ability to translate strategic objectives into executable operational plans.
— Excellent communication and reporting skills, including interaction with senior management and the Board.

Responsibilities:

— Own and drive end-to-end operational processes
Take full ownership of operational streams across the business (support, payments, compliance, product-related flows)
Ensure processes are functioning effectively and continuously improving
Act as the final point of responsibility for operational outcomes

— Identify gaps and build solutions
Proactively identify inefficiencies, missing links, and risks in existing processes
Design and implement solutions to close these gaps
Step in where ownership is unclear or missing and take initiative to resolve issues

— Cross-functional coordination and execution
Work closely with Product, Support, Compliance, Finance, and Engineering teams
Align stakeholders and ensure smooth execution across departments
Break down silos and drive processes that require multi-team involvement

— Drive continuous improvement
Continuously evaluate operational performance and identify areas for optimization
Improve speed, quality, and cost-efficiency of processes
Introduce scalable solutions, including automation and AI where applicable

— Manage operational performance and metrics
Define, track, and improve key operational metrics (e.g., SLA, quality, customer satisfaction, cost efficiency)
Ensure deadlines are met and outcomes are delivered
Use data to inform decisions and optimize processes

— Take ownership of complex operational initiatives
Lead and execute cross-functional projects (e.g., launching new flows, improving existing systems, scaling operations)
Build frameworks and approaches for new operational challenges
Anticipate future needs and prepare solutions in advance

— Ensure accountability and execution discipline
Take responsibility for outcomes regardless of dependencies
Establish clear ownership within processes and enforce accountability
Ensure issues are resolved, not escalated endlessly

— Work with context, not just tasks
Gather full context before making decisions
Translate business needs into practical, implementable solutions
Challenge and refine ideas through discussion and analysis

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

About Us

Smart Capital Center is an end-to-end, AI-powered platform for Commercial Real Estate (CRE) investment and financial management. We power real-time underwriting, asset management, and portfolio analytics through a combination of live data, workflow automation, and AI-driven insights.

Operating at the intersection of Generative AI, finance, and real estate, we are building systems that digitize and simplify complex financial workflows.

Our clients include leading institutions such as JLL, Pacific Life Insurance Company, and KeyBank. We are a lean, high-performance team building category-defining technology in a $17 trillion industry.

To learn more about our platform and vision, please visit our website.

The Role

We are looking for a Backend Software Engineer with strong experience in building scalable systems and a deep interest in AI-powered applications.

This is a high-impact, hands-on role where you will design and build backend services, integrate AI capabilities, and develop intelligent, agent-driven workflows used in real-world production environments.

You will work closely with product, AI, and engineering teams to deliver reliable, high-performance systems and automation features.

What You Will Do

Backend Development

• Design, build, and maintain backend services using Java (Spring Boot) and Python
• Develop scalable APIs and microservices for data-intensive applications
• Optimize system performance, reliability, and scalability
• Design efficient data models and handle complex integrations

AI & Intelligent Systems

• Implement and integrate AI-powered features into core products
• Design and build agent-based workflows for automation and decision-making
• Apply prompt engineering techniques to improve LLM outputs and behavior
• Work with modern AI frameworks to productionize intelligent systems

Cloud & Infrastructure

• Develop and deploy backend systems on AWS (EC2, S3, RDS, Lambda, etc.)
• Build resilient, scalable cloud-native services
• Contribute to system monitoring, logging, and reliability

System Design & Engineering Excellence

• Contribute to architecture, service boundaries, and system design decisions
• Write clean, maintainable, and well-documented code
• Ensure security, performance, and operational stability
• Continuously improve engineering quality and development practices

Collaboration

• Work closely with frontend, product, and AI teams
• Contribute to end-to-end feature delivery
• Participate in Agile development processes

Requirements

• 5+ years of backend software development experience
• Strong experience building and scaling backend systems in production

Core Technical Skills

• Strong experience with Java and Spring Boot
• Solid experience with Python
• Strong knowledge of SQL and database design (PostgreSQL preferred)
• Experience building REST APIs, microservices, and distributed systems
• Hands-on experience with AWS (EC2, S3, RDS, Lambda, etc.)
• Proficiency with Git and modern development workflows

AI & Modern Development Experience

• Experience with prompt engineering for LLM-based systems
• Practical experience building AI agent workflows in production
• Familiarity with frameworks/tools such as:
  • LangGraph
  • LangChain
  • LangSmith
  • or similar ecosystems
• Experience using AI-assisted development tools, such as:
  • Claude Code
  • Codex
  • OpenCode
  • or similar

Nice to Have

• Experience with vector databases or semantic search (e.g., Milvus)
• Knowledge of RAG (Retrieval-Augmented Generation) architectures
• Experience with CI/CD pipelines and DevOps practices
• Familiarity with event-driven architecture

• Experience with data processing pipelines or document AI systems

   

Why Join Us

• Work on cutting-edge AI-powered systems in a $17T industry
• Build real-world applications using LLMs, agents, and automation
• High ownership and autonomy with meaningful technical impact
• Opportunity to influence system design and engineering direction
• Fast-moving, execution-focused team with minimal bureaucracy
• Competitive compensation and flexible work environment

We are an outsourcing company partnering with innovative fintech and crypto businesses. Company are currently looking to hire up to 3 juniors for our  Sales & Account Management department. Presence in China and LATAM is a strong advantage.

Position: Junior Business Development & Account Manager

On this position, you can join the team and try different tasks and your specialization to the Business Development or Account Management can be determined during the first months based on your strengths and interests.

Business Development & Lead Generation:

• Identify and source potential partners and clients through X (Twitter), Telegram, LinkedIn, and email outreach.
• Conduct lead scraping and research potential partners within target crypto ecosystems.
• Initiate communication with potential partners and build initial connections.
• Maintain records of leads and track communication in CRM or internal systems.

Partnership & Account Support:

• Maintain good working relationships with partners.
• Support upsell opportunities and partner communication under mentorship from senior team members.
• Client portfolio management.

Communication & Outreach:

• Conduct daily outreach via LinkedIn, email, Telegram, and X.
• Maintain professional and friendly communication.
• Participate in networking and engagement within crypto communities.
• Initiate communication with potential partners.

Internal Coordination:

• Collect feedback from partners and communicate insights to the internal team.

Requirements:

Experience: we are open to considering students. Will be a plus: relevant experience in other industries or active participation in international student organizations and internships.

Languages : English — confident Upper-Intermediate (B2+), Chinese or Spanish/Portuguese.

Soft Skills:

• Strong communication skills and ability to build relationships.
• Proactive mindset and competence to independently solve problems.
• Curiosity, ambition, and a strong desire to grow in business development.
• Willingness to use AI and other automation tools to increase productivity in research, outreach, and analysis.

Nice to Have:

• Experience with lead generation tools, scraping, or outreach automation.
• Familiarity with crypto communities on X and Telegram.
• Experience in B2B communication.
• Knowledge in one of industries : crypto, blockchain or fintech
• Hands-on experience with crypto products

Terms, conditions, and compensation package:

• Remote-first: Work from anywhere with a flexible schedule. 
• Adaptation period: 3 months; The position generally full-time, but part-time work is possible during the adaptation period with a transition to full-time after. 
• Opportunities for growth: Move into senior roles with paid training, certification support, and participation in professional events.
• Room for ideas: We work in teams with full autonomy without any timetrackers, empowered by our clients to take complete ownership of our projects.

Senior NetSuite Engineer (Full-Time) — CRM + Manufacturing + Integrations (5+ years)

Role Summary

We’re hiring a Senior NetSuite Engineer to lead hands-on NetSuite development and optimization across multiple brands. You will drive NetSuite CRM rollout (some brands currently use Salesforce), deliver CRM enhancements, expand manufacturing and advanced manufacturing capabilities, and own key integrations/migrations including ShipHawk. This is a full-time role with high ownership and direct impact.

Key Responsibilities

• Build and maintain NetSuite solutions end-to-end: requirements, design, development, testing, deployment, and support.
• Roll out NetSuite CRM to additional brands and enhance current CRM workflows (lead/opportunity, quoting, activities, dashboards).
• Implement and optimize Manufacturing and Advanced Manufacturing processes (BOMs, routings, work orders, WIP, planning).
• Configure location-based manufacturing and multi-location operational workflows.
• Lead migration and stabilization of the ShipHawk NetSuite plugin (setup, mapping, testing, cutover).
• Develop and maintain SuiteScript 2.x, SuiteFlow, custom records, forms, approvals, saved searches, and reports.
• Support label configuration workflows and related operational processes.
• Partner with Salesforce stakeholders to align processes and support integrations/data sync requirements.
• Create documentation/runbooks and improve SDLC practices (sandbox strategy, release management, code reviews).

Requirements (Must Have)

• 5+ years of hands-on NetSuite development experience.
• Strong expertise in SuiteScript 2.x, SuiteFlow, NetSuite configuration, roles/permissions, and reporting.
• Experience rolling out or significantly enhancing NetSuite CRM.
• Deep experience with Manufacturing / Advanced Manufacturing (or equivalent manufacturing module ownership).
• Integration experience (REST/SOAP, middleware/iPaaS exposure, data mapping, CSV imports, scheduled jobs).
• Strong English communication (written and verbal) and ability to work directly with business stakeholders.

Nice to Have

• Experience with ShipHawk.
• Working knowledge of Salesforce (objects/flows/integration concepts).
• NetSuite certifications (SuiteFoundation, SuiteCloud Developer, ERP Consultant).
• Experience with multi-subsidiary/multi-location environments, WMS/3PL, shipping/labeling systems.

We’re looking for a Full-Stack Engineer (PHP/Laravel, React) for a short-term project lasting from 2 weeks to 3 months. It will start as a full-time engagement and then transition to part-time.

Details:

• Senior Full-Stack Engineer (PHP/Laravel, React) with 8 years of experience.
• Strong proficiency in English (Upper-intermediate level or Advanced).
• Full-time
• Fully remote
• Location: Ukraine or Europe.
• Start: ASAP!

Experience / Skills:

• At least a Bachelor's with a background in tech or equivalent, based on work experience
• 8 years of work experience with the Laravel and React frameworks
• Experience building applications with JavaScript/Typescript, PHP, HTML5, CSS, and MySQL 8
• Passionate about usability, user experience, beauty, and elegance of UI's
• Eager to learn, discuss, and share knowledge with the rest of the teams
• Nice to have: knowledge of Kubernetes, Docker, and other tools used in DevOps
• Absolute fan of TDD and CI/CD pipelines
• Strong track record of leading technical projects and coordinating teams of 3+ engineers
• Experience mentoring and supporting the professional growth of fellow engineers
• Background in product-based companies with multiple products and engineering teams
• Proven track record of driving engineering initiatives that impacted other teams or the wider organization
• Excellent presentation and communication skills, with the ability to clearly explain technical concepts and join customer calls when needed

Required Skills
Experience building RAG pipelines and agentic systems
Strong understanding of LLM orchestration frameworks:
LangChain, LangGraph, Langfuse for example
Strong backend engineering experience with Python
Hands‑on experience building APIs/services with FastAPI
Experience integrating with MCP tools, internal APIs, and enterprise systems
Experience building Agent Factories, agent workflows, or multi-agent systems
Solid understanding of distributed systems and event-driven architectures
Experience deploying and operating services on AWS (EKS, S3, Lambda, IAM, networking)
Familiarity with GitLab CI for automated testing and deployments

Desired Skills
expertise with OpenSearch:
Index design, ingestion pipelines, analyzers, relevance tuning
Vector search, hybrid search, embeddings integration
Performance tuning and scaling clusters
Knowledge of embeddings generation and vector database best practices
Experience with OpenSearch plugins, custom scoring, or ingestion frameworks
Familiarity with Kubernetes
Experience with observability stacks (OpenTelemetry, Prometheus, Grafana, Langfuse)
Understanding of enterprise security, RBAC, and data governance
Prior experience building internal knowledge platforms or developer tools

Start ASAP
Duration 6 MM
Location: EU
English language

Affiliate Manager 

We are looking for a strong Affiliate Manager to join our team. The main focus of this role is to develop and manage partnerships across the Asian region, drive high-quality traffic, and build long-term relationships with key local partners. A deep understanding of regional traffic specifics and cooperation models is essential.

Responsibilities:

• Identify, onboard, and manage new affiliates in the Asian region
• Build and maintain long-term relationships with key partners
• Negotiate commercial terms and scale traffic volumes
• Monitor traffic quality and ensure compliance with agreements
• Analyze partner performance and identify growth opportunities
• Work closely with internal teams to optimize campaigns and performance
   

Requirements:

• 2+ years of experience in Gambling/Betting
• Experience in roles such as Affiliate Manager / Sales Manager / Team Lead
• Strong understanding of the Asian market and local partner specifics
• Experience with reporting and performance analysis
• Familiarity with Asana or similar task management tools
• Strong negotiation and communication skills
• Ability to build and maintain long-term partnerships
   

Nice to have:

• Existing network of partners in the Asian region

If you have hands-on experience in iGaming and understand how the Asian affiliate market works — we’d love to connect.

IGAMINGHUNT team is growing, and we are looking for an experienced Recruitment Team Lead who combines strong hands-on recruitment expertise with proven leadership skills and a structured, results-driven approach.

Requirements:

• 7+ years of end-to-end recruitment experience across a variety of roles and seniority levels
• 4+ years in a leadership role, managing high-volume hiring and diverse role types, ideally across different business functions
• Proven experience building, scaling, and training recruitment teams
• Experience managing and motivating fully remote and distributed teams
• Fluent English, Ukrainian
• Strong hands-on mindset and readiness to personally close vacancies, including complex and senior roles
• Systematic, process-oriented approach with a strong focus on efficiency and measurable outcomes
• Positive, approachable, and people-oriented personality with strong stakeholder management skills

Nice to have:
 

• Previous experience in iGaming / gambling or other high-growth, fast-paced industries
• Background in a recruitment agency environment

Responsibilities:

• Scale and develop the recruitment function, including hiring and onboarding new recruiters
• Lead, mentor, and support a distributed recruitment team, ensuring high engagement and performance
• Own and continuously improve recruitment processes, tools, and workflows
• Drive and optimise team KPIs, ensuring consistent delivery against hiring targets
• Manage full-cycle recruitment for key and hard-to-fill roles, remaining hands-on where needed
• Partner closely with client stakeholders and company representatives to understand business needs and translate them into effective hiring strategies
• Design and implement structured onboarding and training programmes for recruiters
• Introduce best practices for remote recruitment operations and cross-location collaboration

What’s in it for you:
 

• After trial - we can offer relocation to Spain covered by the company 
• Fixed salary + bonus system
• 7 hours working schedule (or 3 extra days off per month)
• Office work format with opportunity to work remotely
• 20 days of paid vacation

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!

What project we have for you

Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment.

What you will do

Responsibilities:

• Respond to support incidents and service requests via defined communication channels in line with SLAs
• Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
• Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
• Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
• Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
• Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
• Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
• Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
• Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
• Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
• Identify opportunities for automation and implement improvements to optimize support processes
• Act as Incident Manager during Major Incidents when required
• Monitor incident trends, gather and report support metrics, and track resolution progress
• Collaborate with external vendors where required to support issue resolution
• Continuously identify and propose improvements to support processes and operational efficiency
• Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions

What you need for this

• 3+years in a technical support or IT support role
• Excellent communication skills in English (C1 or higher – written and spoken).
• Basic knowledge of server hardware, software, and operating systems. 
• Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM).
• Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issues 
• Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc. 
• Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
• Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
• Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
• Familiarity with ticketing systems (Jira Service Management preferred)
• Familiarity with GitHub/GitLab, Jira/Confluence (access and configuration)
• Basic knowledge of Networking (DNS, connectivity)
• Hands-on administration of SaaS platforms (Google Workspace, Slack, Zoom, Notion, etc.)
• Exposure to enterprise SaaS tools (Databricks, Artifactory, Contentful, etc.)
• Strong troubleshooting skills across SaaS, access, and endpoint environments
• Ability to work independently and manage multiple tasks. 
• Ability to automate operational tasks and troubleshooting steps
• Good analytical and problem-solving skills.
• Good time management and prioritisation skills. 
• Strong communication and customer service skills.
• Eagerness to help and provide service to users. 
• Stress-resilient, capable of handling customer queries calmly. 
• An enthusiastic attitude towards learning new technologies and methodologies 
• Able to adapt to dynamic environments, keep up with the Client’s requirements 

Good to Have: 

• Automation/scripting, security & compliance exposure
• Experience with access governance tools (Opal, Lumos, or similar)
• Familiarity with developer tooling admin (GitHub/GitLab org management, Artifactory, CI/CD basics)
• Knowledge of SCIM provisioning, SAML/OAuth debugging
• Experience in a SaaS-heavy tech company environment (30+ tools in stack)
• AWS IAM familiarity (console access, role-based permissions)
• Practical experience with ITIL processes, ability to explain lifecycle of each issue type
• Knowledge of dynamic alerting and anomaly detection in monitoring tools.
• Experience in 24/7 support environments / shift work

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

We are looking for a VIP Team Lead who will take full ownership of the VIP direction and play a key role in building a high-performing VIP function for high-value players.

This is not just an operational role — it’s an opportunity to shape the VIP strategy, influence key business metrics, and build a scalable system for long-term growth.

What You’ll Be Responsible For

• Own and drive the VIP strategy, focusing on acquisition, retention, and revenue growth of high-value players
• Build, lead, and scale a high-performing VIP team
• Analyze player behavior and identify high-impact growth opportunities
• Develop and implement advanced segmentation models (pre-VIP / VIP / HVP)
• Design and optimize personalized VIP offers, loyalty mechanics, and engagement campaigns
• Proactively identify churn risks and drive reactivation strategies
• Work closely with Marketing, Product, CRM, and Analytics to enhance VIP experience and monetization
• Continuously improve processes, tools, and communication flows to maximize efficiency and scalability

What We’re Looking For

• 3+ years of experience in iGaming, with a strong focus on VIP / high-value segment
• Proven track record of driving retention and revenue growth through VIP strategies
• Deep understanding of player lifecycle, loyalty mechanics, and engagement models
• Hands-on experience with CRM platforms (Customer.io is a plus)
• Experience working with Tier-1 markets
• Strong analytical mindset and ability to make data-driven decisions
• Experience leading teams and building processes from scratch is a strong advantage
• Multichannel communication experience (calls, WhatsApp, Telegram, email)
• English level: Intermediate+ or higher

What You’ll Get

• A key role with real impact on business growth and VIP revenue
• Opportunity to build and scale the VIP function with a high level of ownership
• Competitive compensation aligned with your expertise and impact
• Fast-paced environment with quick decision-making and no bureaucracy
• Direct collaboration with product and business stakeholders
• A strong team and a culture focused on results and growth

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
 

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Important requirement (please read carefully) We are only considering candidates who have previous lead generation experience for IT outsourcing, software development, or tech services companies. General lead generation experience is not sufficient for this role.
 

Responsibilities

• Build and maintain lead lists (Founders, CTOs, Operations leaders)
• Run outbound lead generation
• Personalize outreach messages for US-based prospects
• Book qualified calls for the Business Development / US team
• Track outreach and results in CRM
• Continuously improve messaging based on response quality
   

Requirements

• Proven lead generation experience for IT services / software development companies
• Experience using tools such as LinkedIn Sales Navigator, Apollo, Snov, Lemlist, Instantly, or similar
• Strong written English
• Result-oriented mindset
   

KPIs

• Qualified conversations started
• Calls booked
• Call show-up rate
• Lead quality (not just volume)
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time.
• 1:1 English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Hiring stages: Recruiter screening → Technical interview → Final culture fit interview.
 

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Responsibilities

• Secure new business and grow revenue. This role is not account management and not day-to-day; client communication. Our US team handles calls and ongoing communication;
• Proactively source outbound opportunities (partnerships, referrals, warm outreach);
• Qualify opportunities and drive them to signed agreements;
• Coordinate internally with the US team during deal handoff;
• Contribute directly to revenue growth;

Requirements

• Proven experience in business development/lead generation for IT services / software development companies /SaaS;
• Clear track record of originating or closing deals with budgets $20,000+;
• Understanding of how custom software projects are priced and sold;
• Strong written English (spoken English is a plus, but not critical);
• Ability to work independently and focus on results;

This role does not involve

• Daily client communication;
• Account management;
• Project management;
• Delivery or technical execution;

KPIs

• New qualified opportunities created;
• Pipeline value generated;
• Deals secured / revenue influenced;

What We Offer

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time;
• 1:1 English lessons to support clear and confident communication;
• Paid vacation and sick days;
• Fully remote work;
• Opportunities for professional growth within the team;
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;

• Follow Responsible Gaming and compliance guidelines.

   

🧭 What makes you a great match:

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat / messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day / night).

   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.