VIP  Team Lead

We are looking for a VIP Team Lead who will take full ownership of the VIP direction and play a key role in building a high-performing VIP function for high-value players.

This is not just an operational role — it’s an opportunity to shape the VIP strategy, influence key business metrics, and build a scalable system for long-term growth.

What You’ll Be Responsible For

• Own and drive the VIP strategy, focusing on acquisition, retention, and revenue growth of high-value players
• Build, lead, and scale a high-performing VIP team
• Analyze player behavior and identify high-impact growth opportunities
• Develop and implement advanced segmentation models (pre-VIP / VIP / HVP)
• Design and optimize personalized VIP offers, loyalty mechanics, and engagement campaigns
• Proactively identify churn risks and drive reactivation strategies
• Work closely with Marketing, Product, CRM, and Analytics to enhance VIP experience and monetization
• Continuously improve processes, tools, and communication flows to maximize efficiency and scalability

What We’re Looking For

• 3+ years of experience in iGaming, with a strong focus on VIP / high-value segment
• Proven track record of driving retention and revenue growth through VIP strategies
• Deep understanding of player lifecycle, loyalty mechanics, and engagement models
• Hands-on experience with CRM platforms (Customer.io is a plus)
• Experience working with Tier-1 markets
• Strong analytical mindset and ability to make data-driven decisions
• Experience leading teams and building processes from scratch is a strong advantage
• Multichannel communication experience (calls, WhatsApp, Telegram, email)
• English level: Intermediate+ or higher

What You’ll Get

• A key role with real impact on business growth and VIP revenue
• Opportunity to build and scale the VIP function with a high level of ownership
• Competitive compensation aligned with your expertise and impact
• Fast-paced environment with quick decision-making and no bureaucracy
• Direct collaboration with product and business stakeholders
• A strong team and a culture focused on results and growth