Jobs at Djinni

About Us

We are a modern defense-sector manufacturing company building high-technology solutions of strategic importance. Our work is grounded in engineering excellence, systematic quality management, and a strong sense of responsibility. Every product we make has real-world impact — and every team member sees the result of their contribution.

We operate on principles of precision, accountability, confidentiality, and teamwork. We continuously invest in technology and production modernization, creating a stable and professional environment for long-term growth.

Role Purpose

Ensure physical quality control at every stage of production — from incoming component inspection through final testing of FPV drones and fiber optic spools — in accordance with approved standards and procedures.

Key Responsibilities

Incoming & In-Process Control

• Inspect components and materials from suppliers against technical specifications
• Monitor solder quality, electronics assembly, and mechanical sub-assemblies on the production line
• Identify and document defects in components and finished products

Testing & Measurement

• Operate measurement equipment and monitor its condition and calibration status
• Calibrate sensors according to established procedures

Documentation & Reporting

• Complete SPC control charts and inspection logs
• Record defects with failure type classification (mechanical, electronic, firmware)
• Participate in internal quality audits under the guidance of the QA Manager

Requirements

• Secondary technical or higher education in electronics, mechanical engineering, or aerospace
• Prior experience in manufacturing or quality control is preferred; strong technical aptitude is considered
• Practical knowledge of electronics assembly and mechanical processes
• Ability to operate basic measurement tools: multimeter, calipers, etc.
• Strong attention to detail and visual defect detection skills
• Basic familiarity with ISO 9001, 5S methodology, or SPC principles is a plus

What We Offer

• Official employment with military deferment available from day one
• Competitive compensation with individual review for additional technical expertise
• Company-provided meals and modern workspaces
• Relocation assistance for candidates from other regions
• Paid training and a dedicated onboarding mentor
• 24 days of annual leave and sick leave coverage

Influencer Marketing Manager (Global / Performance-Based)

Headline: Influencer Marketing Manager (International Markets) Location: Remote / Hybrid Level: Middle / Senior

About the Role We are looking for a data-driven Influencer Manager to lead our global outreach. This isn't about "getting likes"—it’s about building a predictable acquisition channel. You will be responsible for finding the right voices, negotiating hard for the best ROI, and building long-term partnerships with creators in the Travel, Lifestyle, and Tech segments.

Core Responsibilities

• Strategic Sourcing: Identify and vet influencers on YouTube, TikTok, and Instagram using advanced audit tools (spotting fake engagement is a must).
• Negotiation & Execution: Handle the full cycle from the first DM to signed contracts and content approval.
• Performance Tracking: Measure success through the lens of CAC, ROMI, and conversion rates, not just vanity metrics.
• Creative Direction: Brief influencers to ensure the brand message hits the target while maintaining the creator's authentic voice.
• System Building: Maintain a structured database of partners and automate routine communication.
•  

Requirements

• Experience: 2+ years in Influencer Marketing (International/Global markets preferred).
• Language: Fluent English (Upper-Intermediate+).
• Analytical Mindset: You enjoy spreadsheets and know how to calculate the value of an integration.
• Persuasion Skills: You are a master of DMs and email outreach; you know how to get a response from busy creators.
• Case Studies: Must provide examples of previous campaigns with measurable results (traffic, sales, or lead gen).

We're not hiring a traditional SMM manager. We're building an AI-driven content distribution system across 13+ platforms — and we need someone to design and operate it.

What you'll do

• Build and run a cross-platform content machine: idea → AI production → adaptation → posting → analytics → iteration
• Use AI to generate scripts, hooks and content at scale
• Analyze trends, competitors and viral mechanics
• Launch automations and semi-automated workflows
• Grow owned channels including Telegram communities
•  

Platforms: TikTok · YouTube · Instagram · LinkedIn · Reddit · X · Telegram · Substack · Medium · and more

You must have

• Deep understanding of social algorithms and viral mechanics
• Real experience with AI content tools
• Cross-platform thinking — not single-platform
• System mindset, ownership, speed
• English: Upper-Intermediate+
•  

You'll know you're succeeding when

• Cross-posting system is live across multiple platforms
• AI content pipeline is running
• First viral or high-performing pieces are published
• 2–3 repeatable content formats are identified

Project description

We are looking for a Senior Platform / SRE Engineer who brings strong real‑world engineering experience, understands how to operate high‑availability (4‑nines) business‑critical systems, and can drive best‑practice engineering across the team.
You will design, build, optimise, and support reliable, scalable platform components, working closely with engineering teams to ensure smooth delivery, observability, and robust production readiness.
You provide pragmatic technical leadership, suggest improvements based on experience, and always prioritise quality, maintainability, and automation — aligned with enterprise‑grade standards used company-wide.

Responsibilities

Design and implement scalable, reliable platform and infrastructure solutions (cloud‑native, microservices‑based).

Build reusable, high‑quality engineering components and automation (CI/CD, IaC, deployment tooling).

Own production readiness: monitoring, logging, performance, SLO/SLA thinking, resilience engineering. [tesco-careers.com]

Support production systems, troubleshoot incidents, perform root‑cause analysis, and improve reliability.

Evaluate risk vs. benefit in tactical vs. long‑term solutions; always recommend best‑practice approaches.

Lead and contribute to system design discussions; guide teams on architecture choices.

Ensure releases meet standards for a 99.99% availability environment.

Mentor engineers and raise engineering standards across the team.

Skills

Must have

Strong experience with Kubernetes (operations, scaling, networking).

Couchbase or NoSQL distributed databases (replication, high availability).

NGINX (reverse proxying, load balancing).

Azure Cloud (networking, compute, security, managed services).

ArgoCD / GitOps.

Terraform / IaC

CI/CD pipeline engineering (GitHub Actions / GitLab / Azure DevOps / Jenkins).

Strong understanding of production reliability, incident management, monitoring & instrumentation.

High‑quality engineering: clean code, reusable components, automation‑first mindset.

Ability to suggest improvements based on prior real‑world experience.

Nice to have

Go / Python scripting

Service mesh (Istio/Linkerd)

Kafka (streaming pipelines, reliability patterns)

Observability stack: Prometheus, Grafana, Loki, ELK

Security best practices (secret management, IAM, zero trust)

Languages

English: C1 Advanced

🧲 Magnetics is a Ukrainian product marketing agency specializing in UX/UI, frontend development, marketing research, product marketing, media buying, and affiliate marketing. Founded in 2014, we are actively scaling and now have 70+ talented professionals on our team.

We are looking for a Linkbuilding Team Lead (Reddit) — a process-driven expert who will lead the launch of a new direction. We need someone who understands how Reddit works, can navigate platform limitations, and turn organic discussions into a consistent flow of targeted traffic.

🧲 What we’re looking for:

• At least 1 year of hands-on experience working with Reddit
• Hands-on experience with antidetect browsers, proxies, cookies, and user agents
• Ability to build and manage the full account lifecycle: from setup and warm-up to stable posting
• Strong data-driven mindset with the ability to analyze performance through metrics such as conversions, registrations, and deposits
• Experience in building and documenting processes (SOPs, guidelines, workflows)
• Proven leadership skills: hiring, mentoring, and developing team members
• Ability to scale successful strategies and quickly adapt to platform changes

🧲 Nice to have:

• Experience with process automation (scripts, tools)
• Experience with other UGC platforms such as Quora, X (Twitter), Discord, etc.

🧲 Responsibilities:

• Build and lead a team of Reddit specialists (3–10 people), including hiring and development
• Design and implement the full account lifecycle (setup, warm-up, scaling)
• Organize regular posting of content and comments with native link placements
• Ensure content quality and compliance with subreddit rules and platform guidelines
• Analyze behavioral and technical signals to identify risks, test hypotheses, and improve account stability
• Track and manage key KPIs such as registrations, deposits, and overall profitability
• Optimize workflows and introduce scalable solutions
• Prepare regular performance reports for the team and individual contributors

🧲 Why Magnetics:

• Full ownership and autonomy with minimal bureaucracy
• 100% remote work and flexible schedule
• Medical insurance, paid vacation, and sick leave
• 50% coverage for individual courses and 100% for team learning programs
• Free legal consultations and 50% discount on legal services

• Competitive salary with regular reviews

   

🚀 Ready to build one of the strongest Reddit teams on the market?

Apply now — let’s connect and create results together! 🧲

We are looking for a Head of Growth Marketing to join our team. Templify is a high-growth mobile/web ecosystem that helps creators and businesses produce high-quality video content using professional templates. 
 

City: Cherkasy, remote
 

Responsibilities:

• Own the full growth funnel: acquisition → activation → retention → monetization
• Define and execute the growth strategy aligned with company's revenue goals
• Lead and scale a high-velocity experimentation culture (A/B testing across funnels, onboarding, paywalls, pricing)
• Optimize subscription monetization (pricing, packaging, trials, paywalls, offers) to maximize ARPU/ARPS and LTV
• Analyze product and marketing performance using tools like Amplitude and translate insights into scalable growth initiatives
• Identify and unlock new growth channels (paid, organic, partnerships, virality loops)
• Conduct deep market and competitor analysis (funnels, creatives, pricing strategies)
• Drive user research to uncover growth opportunities and reduce friction across the user journey
   

Requirements:

• 4+ years in Growth / Product / Product Marketing with at least 1 year in a leadership role in a product company
• Proven experience scaling B2C mobile apps (preferably subscription-based) in the US market
• Proven track record in scaling UA campaigns specifically within Instagram (Meta Ads Manager)
• Strong expertise in product analytics (Amplitude, Mixpanel, etc.) and experimentation frameworks
• Hands-on experience with monetization strategies (subscriptions, paywalls, pricing optimization)
• Deep understanding of mobile growth metrics: LTV, CAC, retention, churn, ARPU
• Data-driven mindset with strong prioritization and decision-making skills
• English: Upper-Intermediate or higher
   

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
• Partial reimbursement for medical insurance, sports activities, and English language courses
• Generous leave policy - 22 days of annual leave, 10 paid sick days per year
• Personal equipment policy offering MacBooks along with all necessary hardware and software for work
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being

We are looking for an experienced and data-driven Product Manager to join our team and lead the development and optimization of our website growth strategy. In this role, you will drive conversion, improve user journeys, lead data-driven experiments, and identify high-impact opportunities across the funnel. Working closely with marketing, product, design, SEO, and engineering teams, you will help turn user insights into measurable business growth while building a culture of continuous experimentation and performance improvement.

Responsibilities

• Develop and own the website growth strategy and roadmap, aligning initiatives with product and marketing goals
• Identify opportunities to increase conversion from visit to registration through analysis of user behavior and funnel performance
• Detect friction points in the registration flow and implement solutions to improve completion rates
• Plan, launch, and analyze continuous A/B tests and growth experiments to validate hypotheses and improve key metrics
• Optimize landing pages, onboarding flows, and overall user journeys to improve engagement and conversion
• Implement and monitor technical SEO improvements to increase organic visibility and site discoverability
• Improve page speed, site performance, and overall technical health of the website in collaboration with engineering teams
• Analyze behavioral data, user sessions, and funnel drop-offs to identify actionable insights
• Work closely with marketing, SEO, design, product, and engineering teams (to implement growth initiatives)
• Build a data-driven experimentation culture

Requirements

• 3+ years of experience as a Product Manager
• Experience working on web products or growth funnels
• Strong analytical and data-driven mindset
• Strong understanding of UI/UX principles and conversion-oriented design.
• Experience improving conversion funnels
• Experience running A/B tests or experimentation programs
• Understanding of SEO fundamentals
• Experience working with web analytics tools
• Ability to identify user behavior patterns and growth opportunities
• Strong ownership and ability to drive initiatives end-to-end

Will be a plus

• Experience in fintech, trading, or crypto
• Experience with high-traffic B2C websites
• Understanding of technical SEO
• Experience improving website performance and page speed 

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Join our team to realize your potential and grow together with JustMarkets!

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

The Digital Health organization is technology team which focused on next generation Digital Health capabilities which deliver on the Medicine mission and vision to deliver Insight Driven Care. This role will operate within the Digital Health Applications & Interoperability subgroup of the broader Digital Health team, focused on patient engagement, care coordination, AI, healthcare analytics & interoperability amongst other advanced technologies which enhance our product portfolio with new services, while improving clinical & patient experiences.

Requirements

MUST HAVE:

• AWS Platform: Working experience with AWS services – in particular serverless architectures (S3, RDS, Lambda, IAM, API Gateway, etc…) supporting API development in a microservices architecture

• Programming Languages: Python (strong programming skills), Go or other languages

• Data Formats: Experience with JSON, XML and other relevant data formats

• CI/CD Tools: experience setting up and managing CI/CD pipelines using GitLab CI, Jenkins, or similar tools

• Scripting and automation: experience in scripting language such as Python, PowerShell, etc…

• Monitoring and Logging: Familiarity with monitoring & logging tools like CloudWatch, ELK, Dynatrace, Prometheus, etc…

• Source Code Management: Expertise with git commands and associated VCS (Gitlab, Github, Gitea or similar)

• Terraform

NICE TO HAVE

• Strongly Preferred: Infrastructure as Code: Experience with Terraform and CloudFormation – Proven ability to write and manage Infrastructure as Code (IaC)
• Documentation: Experience with markdown and in particular Antora for creating technical documentation
• Experience working with Healthcare Data, including HL7v2, FHIR and DICOM
• FHIR and/or HL7 Certifications
• Building software classified as Software as a Medical Device (SaMD)
• Understanding of EHR technologies such as EPIC, Cerner, etc…
• Experience implementation enterprise grade cyber security & privacy by design into software products
• Experience working in Digital Health software
• Experience developing global applications
• Strong understanding of SDLC – Waterfall & Agile methodologies
• Software estimation
• Experience leading software development teams onshore and offshore

Job responsibilities

• Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes in the cloud development & engineering.
• Involved in planning of system and development deployment as well as responsible for meeting compliance and security standards.
• API development using AWS services
• Experience with Infrastructure as Code (IaC)
• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
• May document testing and maintenance of system updates, modifications, and configurations.
• May act as a liaison with key technology vendor technologists or other business functions.
• Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users.
• Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.
• Test the quality of a product and its ability to perform a task or solve a problems.
• Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
• Ability to document detailed technical system specifications based on business system requirements
• Ensures system implementation compliance with global & local regulatory and security standards (i.e. HIPAA, SOCII, ISO27001, etc…)

About us:

BetterMe —a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

About the role:

We are seeking a Backend Engineer skilled in PHP and JavaScript, experienced in frontend development using React and Vue, to join our team.
In this role, you will focus on developing new product features, enhancing existing applications, and ensuring the reliability and scalability of our backend systems. You will work with a modern tech stack and play a key part in our ongoing transition from a monolithic architecture to microservices.

Your impact:
 

• Implement backend features from conception through to deployment, ensuring they meet strategic business objectives.
• Design and develop admin panels and UI components using React, Vue, and JavaScript, dedicating approximately 20% of your time to frontend tasks, and leverage AI-assisted tools to accelerate development where appropriate.
• Write clean, secure, testable, scalable and well-documented product or system code.
• Actively participate in multiple aspects of the SDLC, including planning, development, testing, and deployment.
• Work closely with product, client, and other cross-functional teams to deliver high-quality features and resolve integration issues.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Contribute to backend architecture decisions, including the transition from monolith to microservices.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
   

About you:
 

• 2+ years of experience in backend development in total.
• Experience with PHP 8.0+ with OOP skills, using frameworks like Symfony or Laravel.
• Motivation to work with both PHP and Frontend (~ 80% PHP / 20 JavaScript % for now).
• Experience in frontend development with JavaScript frameworks/libraries such as React or Vue, and familiarity with jQuery for legacy projects.
• Ability to independently develop admin panels and UI components, and leverage AI-assisted tools to accelerate frontend tasks.
• Experience with relational databases — MySQL and/or PostgreSQL.
• Experience with in-memory storage and caching (e.g., Redis, AWS Elastiсache, etc.).
• Experience with Linux environments, CI/CD pipelines, Docker containers, and background job processing.
• Experience with asynchronous communication via tools like RabbitMQ, Apache Kafka, or Amazon SQS.
• Hands-on experience with microservices architecture (communication, patterns, development process) and developing REST APIs.
• Practical understanding of software design principles and best practices (SOLID, design patterns, 12-Factor App methodology).
• Ability to write and maintain unit tests (e.g., using PHPUnit) and ensure high code coverage for new code.
• Fast learner with a strong desire to continually acquire new knowledge, and excellent problem-solving skills.
   

Would be a plus:
 

• Experience with distributed systems and high-load services.
• Experience with cloud and container orchestration tools: AWS services.
• Kubernetes/Helm, and service mesh technologies like Istio.
• Experience with search engine technologies (e.g., Elasticsearch, OpenSearch, or Apache Solr).
• Familiarity with Clean Architecture software design philosophy or DDD.
• Ability to document requirements and create architectural diagrams (using PlantUML or Mermaid).
• Excellent communication and collaboration skills. Proactive approach to identifying and solving complex problems.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Find more about us on social media platforms: Instagram, LinkedIn.

About the Platform

Binaryx.com is a Web3 platform focused on RWA tokenization (Real-World Assets), enabling users to access tokenized assets through a modern blockchain infrastructure.
The platform backend is primarily hosted on Google Cloud, while the blockchain layer is built on Polygon, with smart contracts written in Solidity.

The roadmap for the next six months is focused mainly on:
 • stabilizing several existing features
 • building a new secondary market
 • developing a new product page
 • building a checkout flow

This role is focused primarily on hands-on development of new features, rather than team management. DevOps responsibilities are not expected, as the infrastructure is managed separately.

Technical Requirements
 • Commercial development experience with the platform’s tech stack
 • Strong knowledge of JavaScript / TypeScript
 • Frontend experience with React and Next.js
 • Backend experience with PostgreSQL; Nest.js is a plus
 • Understanding of Web3 architecture and blockchain ecosystems
 • Basic understanding of Solidity and smart contracts
 • Experience working with REST APIs

Responsibilities
 • Development of new platform features
 • Improving and maintaining existing functionality
 • Collaboration with the product and engineering team

Working Conditions

• Schedule: 9:00-18:00 CET
• Format: remote
• Probation period: 2 months

We are looking for a Product Manager to strengthen our product team. In this role, you will drive the evolution of our verification processes, enhance user onboarding flows, and implement advanced automation and AI-powered solutions. Your expertise will directly impact key compliance and conversion metrics, improve operational efficiency, and ensure a seamless and secure verification experience for our users.

Responsibilities

• Growth Strategy Leadership:
  Develop and implement a comprehensive product growth strategy aligned with the company’s aggressive expansion goals
  Identify and prioritize opportunities to drive user acquisition, retention, and monetization
• Product Development and Innovation:
  Lead the end-to-end development of new products and features, from ideation to launch
  Foster innovation by staying abreast of industry trends and integrating cutting-edge technologies
• Market Analysis and Customer Insights:
  Conduct in-depth market research to understand customer needs, competitive dynamics, and emerging opportunities
  Utilize customer feedback and data analytics to inform product enhancements and strategic decisions
• Cross-Functional Collaboration:
  Work closely with engineering, design, marketing, and sales teams to ensure cohesive product delivery
  Partner with compliance and legal teams to navigate regulatory landscapes and ensure product adherence to all requirements
• Performance Tracking and Optimization:
  Establish key performance indicators (KPIs) to measure product success and growth impact
  Analyze product performance data to identify areas for improvement and implement actionable solutions
• Stakeholder Engagement:
  Communicate product vision, strategy, and progress to executive leadership and key stakeholders
  Serve as a thought leader and advocate for product-led growth within the organization

Requirements

• Proven experience as a Product Manager with a focus on developing and scaling products
• A strong track record of improving key product metrics such as user engagement, monetization, and retention
• Proficiency in using analytics tools to monitor performance and inform product decisions
• Expertise in managing the product lifecycle and launching new features or enhancements
• Ability to work on core product components: optimizing key processes, integrating new features, and enhancing user experience
• Exceptional problem-solving and decision-making skills
• Strong interpersonal and communication skills to manage diverse teams and stakeholders effectively
• Bachelor’s degree in Finance, Economics, Computer Science, or a related field

Will be a plus

• Knowledge of trading platforms (e.g., MetaTrader 4/5), financial instruments, and retail trading ecosystems
• Experience working with crypto exchanges, trading products, or crypto wallets
• Practical experience running and analyzing A/B tests
• Strong experience with KYC processes, identity verification workflows, and compliance requirements

• Knowledge of anti-fraud systems, auto-verification solutions, and related KYC tools

   

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for a Product Manager to create and develop a comprehensive loyalty and retention ecosystem that maximizes trader Lifetime Value (LTV), reduces churn, and turns active users into brand advocates.

Responsibilities

• Shape and execute the product vision and roadmap for the Loyalty & Retention domain
• Design the logic for bonuses, rebate systems (spread/commission cashback), and VIP programs
• Manage the product backlog, write clear Product Requirements Documents (PRDs), set tasks for the development team, and oversee execution
• Conduct regular CustDev interviews with traders to uncover their true motivators and barriers
• Collaborate with the Data Science team to build churn prediction models and personalize promotional offers
• Analyze the performance of launched features and iteratively improve the product

Requirements

• Proven experience as a Product Manager (preferably in high-frequency products)
• Strong understanding of key metrics: Retention, LTV, Churn, DAU/MAU, ROI
• Proven track record of developing and launching loyalty programs, bonus engines, and referral systems
• Strong proficiency in product analytics tools  and a data-driven approach to decision-making
• Experience in conducting A/B tests and customer development (quantitative and qualitative research)
• Understanding of user behavior & psychology (ideally, the psychology of a trader or gamer)
• Customer Empathy: Ability to understand traders' pain points and drivers (fear of loss, excitement, need for recognition)
• Strategic Thinking: Ability to foresee how a bonus system will impact the business in the long term, not just in the immediate future
• Excellent communication skills: Strong skills in driving cross-functional teams (Engineering, Marketing, Analytics, Support)
• Proactivity: Readiness to independently identify growth opportunities within the retention funnel and pitch solutions

Will be a plus

• Direct experience working in CFD/Forex brokers or Crypto exchanges
• Personal experience in trading or investing 
• Understanding of CRM marketing principles (push notifications, automated email sequences) to sync product features with marketing communications

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Looking to grow your career in FinTech or gain hands-on experience with payment systems?

We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.

This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.

📌 What you’ll do

Communicate with clients via tickets and chat
Support payment gateway and transaction-related issues
Configure client integrations and system settings

Investigate and resolve technical issues
Escalate complex cases to the development team
Maintain documentation and internal knowledge base

🎯 What we’re looking for

Basic understanding of payments / card products (a plus)
Strong willingness to learn and grow in FinTech
Ability to prioritize tasks independently
Strong written communication skills
Russian — fluent, English — confident written (required)
Experience with APIs (Postman, Swagger) or willingness to learn
Experience with Jira or similar tools (a plus)

🎁 What the company offers

Fully remote work
Flexible schedule with fixed days off
25 days of paid annual leave + public holidays
Paid sick leave without strict limits
Equipment provided
Real growth in FinTech (payments, acquiring, integrations)
International team and collaborative environment

We’re looking for Technical Support Agents to join our support team in Kyiv. You’ll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energized by the fast-paced nature of live events. You’ll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Shift Schedule
This role operates on day and evening shifts as part of a shift-based support structure (no night shifts).

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.