Jobs at Djinni

As we continue expanding internationally, we are looking for a Senior Business Development Manager to drive commercial growth and develop strategic partnerships across global markets, with a strong focus on India.

This is an individual contributor role for an experienced payments professional who understands the local Indian payments ecosystem and has an established network of relevant industry contacts.

You will work closely with the CEO and cross-functional teams to identify new opportunities, build partnerships, negotiate commercial terms, and bring new clients and payment partners into the business.

Role Mission

Identify, develop, and convert new business opportunities into long-term commercial partnerships, with a particular focus on India and the broader international payments ecosystem.

Key Responsibilities

• Develop new business opportunities across India and other international markets.
• Build and maintain relationships with PSPs, payment providers, banks, acquirers, merchants, and financial institutions.
• Develop and leverage an existing network within the Indian payments ecosystem.
• Identify and approach potential strategic partners and clients.
• Manage the full business development cycle from prospecting and initial contact to negotiation, contract signing, and handover.
• Lead commercial negotiations, presentations, and partnership discussions.
• Develop commercial proposals and partnership opportunities.
• Research the Indian market, competitors, payment providers, and emerging opportunities.
• Build and maintain a strong, qualified sales and partnership pipeline.
• Work closely with Product, Operations, Compliance, Legal, Finance, and Support to successfully onboard new partners and clients.
• Coordinate new integrations and ensure smooth handover to internal teams.
• Attend industry conferences, networking events, and business meetings.
• Maintain accurate CRM data, pipeline updates, and commercial forecasts.
• Provide regular market insights and commercial updates to the leadership team.

• Identify opportunities to expand existing partnerships and develop long-term strategic relationships.

   

Requirements

• 4+ years of experience in Business Development, Strategic Partnerships, Sales, or Account Management.
• Proven experience working within the Indian payments market — must-have.
• Existing network of PSPs, payment providers, banks, acquirers, merchants, or financial institutions in India.
• Experience in FinTech, Payments, Banking, SaaS, iGaming, E-commerce, or a related industry.
• Strong understanding of payment processing, acquiring, PSPs, payment gateways, and financial infrastructure.
• Proven experience managing complex B2B sales and partnership cycles.
• Ability to independently identify opportunities, open doors, and build relationships from scratch.
• Strong negotiation and relationship management skills.
• Experience working with enterprise clients and strategic partners.
• Experience with CRM systems such as HubSpot, Salesforce, Pipedrive, or similar.
• Strong communication, presentation, and stakeholder management skills.
• Strong commercial mindset and a proactive, results-oriented approach.
• Fluent English.

• Willingness to travel internationally when required.

   

Success in the First 90 Days

First 30 Days

• Understand the company's products, positioning, business model, and target markets.
• Map the key players and opportunities within the Indian payments ecosystem.
• Build an initial qualified pipeline of potential partners and clients.

By 60 Days

• Establish relationships with key payment providers, PSPs, merchants, and other relevant stakeholders in India.
• Start commercial negotiations with priority prospects.
• Develop a clear business development strategy for the Indian market.

By 90 Days

• Build an active and qualified India-focused pipeline.
• Generate the first commercial opportunities.
• Establish strategic relationships with key payment partners.
• Move at least one qualified partnership or client opportunity toward a commercial agreement or integration.

What We Are Looking For

We are looking for a payments professional who knows the Indian market from the inside.

The ideal candidate is not simply a salesperson. You understand how the payments ecosystem works, know the key players, have an established network, and can independently open doors and turn relationships into real commercial opportunities.

You should be comfortable working independently, negotiating with senior stakeholders, and building new business in a fast-moving international environment.

We are looking for someone who can bring both expertise and network and help KeyPanda grow its presence in India.

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with uniting top AI talents and organizing the first Data Science tech conference in Kyiv. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.
 

About the role:
We are looking for a proactive, results-driven Lead Generation Specialist to join a team building technology solutions for DefenseTech - a person who will take ownership of outbound lead generation and cold outreach processes.

Responsibilities:
- Lead Sourcing & Prospecting: Independently identify relevant companies, key decision-makers (C-level, Founders, Tech Leads), and gather accurate contact details.
- LinkedIn Cold Outreach: Design and execute effective LinkedIn outreach strategies, including personalized message sequences and timely follow-ups.
- Communication & Engagement: Manage initial conversations, handle objections, and guide prospects to a booked call.
- Analytics & Pipeline Management: Track outreach metrics (response rates, conversion rates, booked calls) and continually test new hypotheses to optimize performance.

Requirements:
- Hands-on LinkedIn Outreach Experience: Solid understanding of LinkedIn limits, personalization techniques, and outreach automation tools.
- Proven Track Record: Ability to independently handle the full cycle from cold contact to a confirmed meeting.
- Self-Drive & Ownership: Strong self-organization skills and a problem-solving mindset.
- Experience with Sales Navigator, Apollo, or similar lead sourcing and verification tools.

Nice to have:
- Direct experience or strong familiarity with MilTech, DefenseTech, or AI sectors

We are seeking an experienced Microsoft 365 / Microsoft Entra Administrator or Managed IT Services provider to deliver ongoing administration, monitoring, and support for our Microsoft 365 environment.

Our Microsoft ecosystem has been fully implemented and operating successfully for over four years. It is a mature production environment with no major migrations or infrastructure projects planned. The primary focus is maintaining a strong security posture, ensuring operational stability, proactively monitoring the environment, and providing reliable end-user support.

We are looking for a long-term partner to help ensure the continued security, stability, and efficient operation of our Microsoft 365 environment.

ResponsibilitiesMicrosoft 365 Administration

• Administer and maintain the Microsoft 365 tenant and Microsoft Entra ID
• Manage user accounts, groups, administrative roles, guest users, managed identities, and service principals
• Configure and maintain Multi-Factor Authentication (MFA), Conditional Access policies, password policies, and identity lifecycle management
• Administer Microsoft Intune for device management and compliance
• Manage Microsoft Defender for Office 365 and Microsoft Defender for Endpoint
• Configure and maintain Microsoft Purview, including sensitivity labels, retention policies, and Data Loss Prevention (DLP)
• Administer Microsoft Teams Phone, including auto attendants, call queues, licensing, and call routing

Security Monitoring

• Monitor user access, permissions, and privileged accounts
• Review Microsoft Entra ID sign-in activity and investigate suspicious authentication events
• Monitor Microsoft Defender alerts and respond to endpoint security incidents
• Monitor endpoint health and compliance
• Manage email protection against phishing, spam, malware, and quarantine
• Monitor data protection and compliance policies using Microsoft Purview
• Identify security risks and recommend proactive improvements aligned with Microsoft security best practices

Endpoint & Device Management

• Manage the complete device lifecycle
• Coordinate hardware procurement and onboarding
• Collect hardware hashes and provision new devices using Windows Autopilot
• Enroll, configure, reset, wipe, and reprovision Windows devices
• Manage Windows updates, patching, and endpoint compliance
• Troubleshoot endpoint management and device-related issues

End-User Support

• Provide ongoing support for Microsoft 365 services and Windows endpoints
• Support Microsoft Office applications, Outlook, OneDrive, Microsoft Teams, and Teams Phone
• Resolve day-to-day Microsoft 365, identity, and device-related issues
• Assist users with authentication, licensing, and access requests

Reporting & Governance

• Participate in regular service review meetings (currently held weekly)
• Prepare regular reports covering:
  • Identity and access management
  • Endpoint security and compliance
  • Microsoft Defender security status
  • Email security
  • Data protection and compliance
  • Microsoft Teams Phone environment
• Recommend improvements to strengthen security, compliance, and operational efficiency

Required Experience

• Microsoft 365 Administration
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender
• Microsoft Purview
• Windows 10/11 endpoint management
• Microsoft Teams Phone
• Identity and Access Management (IAM)
• Microsoft security best practices

Engagement Model

We are looking for a long-term partner who can provide ongoing administration and support under a monthly retainer or Service Level Agreement (SLA).

Please include in your proposal:

• Scope of services
• Monthly retainer
• SLA and response times
• Pricing model
• Availability
• Relevant experience managing Microsoft 365 environments

We are looking for a Promo Manager to join our team. This role will involve the creation and timely delivery of emails, bonuses, web pushes and other required communications. Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will be responsible for the creation and sending on time of emails, pushes, pop-ups for our brands;
• You'll have to do the user segmentation;
• Your task will include setting up and checking the operation of bonuses;
• We expect you to post promotional material on the websites;
• You'll fully support the process of forming emails as well as cooperate with copywriters, designers, games, and the product team;
• We will expect you to work with analytics to present reports campaigns success rates and explore the motivation of our customers;
• You'll be responsible for the data collection regarding best practices in the existing market.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll have at least 1 year of experience in the email marketing;
• We expect you to have an understanding of how to create emails, and bonuses in Customer.io;
• To have hands on experience with set up of gamification mechanics in Smartico;
• Your English level needs to be at least intermediate;
• We will count on your understanding and insights about the process of user segmentation and content creation;
• We expect you to be responsible and attentive to details.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Client: US-based financial services company

Engagement model: Dedicated product team (small, long-term)

Duration: Long-term engagement

Location: Ukraine, Europe

Domain: Fintech — platform combining deterministic financial engines with LLM and in-house ML components (extraction, classification, prediction, anomaly detection)

Stack: Node.js, tRPC over Express, Prisma, PostgreSQL, Next.js App Router, AWS

Responsibilities:
- Own features end-to-end: data model, API, background processing, UI, production behavior
- Build AI-powered features: structured extraction, retrieval, tool use, agentic workflows — with output validation and clear boundaries vs. deterministic logic
- Design durable async pipelines: retries, partial failure, idempotency, unreliable third-party services
- Model and evolve relational data in PostgreSQL for auditable, historical domains
- Integrate in-house ML prediction/detection endpoints; handle timeouts and degraded responses without fabricating values; feed outcomes back for retraining
- Hold the engineering bar: test coverage, code review, CI gates, security scanning

Required Qualifications:
- 4+ years of professional software engineering experience
- Production TypeScript across the stack (Node.js backend + React frontend)
- PostgreSQL data modeling and live migrations in production
- Async/event-driven backend work: job queues, durable functions, or workflow engines
- Practical LLM experience in shipped products — known failure modes and mitigations
- Comfort consuming ML predictions in application code

Preferred:
- tRPC, Prisma, Inngest, Next.js App Router, AWS ECS
- RAG, embeddings, or LLM evaluation frameworks in production
- Hands-on ML experience: feature engineering, model serving, drift monitoring
- Document processing (OCR, PDF, structured extraction)
- Prior work in regulated or high-trust environments

Required Experience:
- Professional software engineering: 4+ years

Language Requirements:
- English: C1
- Ukrainian: desirable

Employment: Full-time | Fully remote | Long-term client engagement | Small product team

We are looking for a Middle Influencer Manager to join our Marketing team. In this role, you will be responsible for building and managing relationships with influencers, content creators, streamers, and opinion leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube.

You will drive influencer campaigns from sourcing and negotiations to launch, optimization, and performance analysis, helping grow brand awareness, engagement, and customer acquisition.

HOW YOU WILL MAKE AN IMPACT

• Identify, research, and recruit influencers, content creators, and community leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG.
• Build and maintain long-term relationships with creators and agency partners.
• Plan, execute, and optimize influencer marketing campaigns aligned with business goals and KPIs.
• Negotiate collaboration terms, budgets, deliverables, and campaign timelines.
• Manage influencer communications throughout the entire campaign lifecycle.
• Collaborate with Design, Content, Product, and Performance Marketing teams to develop effective campaign concepts and creatives.
• Monitor campaign performance, engagement metrics, traffic quality, and conversion results.
• Analyze influencer effectiveness and provide recommendations for scaling successful partnerships.
• Conduct competitor and market research to identify trends, new creators, and growth opportunities.
• Track budgets, campaign spend, and ROI.
• Prepare regular performance reports and actionable insights for stakeholders.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Influencer Marketing, Affiliate Marketing, Social Media Marketing, or Creator Partnerships.
• Hands-on experience managing collaborations with influencers, bloggers, streamers, or content creators.
• Strong understanding of Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG. ecosystems.
• Experience negotiating partnership agreements and managing campaign budgets.
• Understanding of key marketing metrics such as CPM, CPC, CPA, CTR, ROI, Reach, Engagement Rate, and Conversions.
• Strong analytical and organizational skills.
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Excellent communication and relationship-building skills.
• Experience with influencer discovery and analytics tools is a plus.
• Experience in Crypto, Fintech, iGaming, Betting, or Web3 industries will be considered an advantage.
• English level B2+ (written and spoken). 

WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

On behalf of our client, we are looking for a Backend Developer w/ SAP Hybris

Requirements:

- 5+ years of backend development experience

- Extensive eCommerce experience with SAP Commerce Cloud / SAP Hybris, Magento, Mirakl, or similar platforms

- Strong knowledge of backend technologies such as SAP Commerce Cloud, SAP S/4, Elasticsearch/Solr, Redis, MSSQL, MySQL, and PostgreSQL

- Strong Java and Spring Boot experience

- Experience with cloud platforms, preferably Azure, as well as cloud-native architectures

- Hands-on experience with Docker, Kubernetes, and container registries

- Strong understanding of microservices, monoliths, distributed systems, and horizontal/vertical scaling

- Experience with REST, GraphQL, event-driven architectures, Kafka, or Pub/Sub

- Strong knowledge of CI/CD, testing, code quality, and backend engineering practices

- Experience with monitoring, logging, APM, and distributed tracing tools

- Good understanding of OAuth2 and modern authentication/authorization practices

- Strong communication and presentation skills

- Excellent English

Nice to have:

- Experience with OpenTelemetry, Dynatrace, Datadog, New Relic, ELK/EFK, or CloudWatch

- Experience with disaster recovery, resiliency, and high-availability strategies

- Experience with architecture documentation, mentoring, and knowledge sharing

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

Description

We are looking for a Trainee Integration Engineer who will join our team and grow into an Integration Engineer specializing in Boomi, eCommerce integrations, and AI-powered solutions.

You will have an opportunity to learn Boomi, Shopify, REST APIs, webhooks, data transformation, integration patterns, and AI/LLM technologies, while working on a practical end-to-end demo rather than isolated training tasks. You will also use AI tools such as Claude to accelerate development and explore how AI can be embedded directly into integration and eCommerce scenarios.

Requirements

Basic understanding of programming concepts
Understanding of REST APIs and HTTP
Basic knowledge of JSON
Basic SQL knowledge
Familiarity with Git
Analytical and problem-solving mindset
Interest in AI and emerging technologies
Willingness to learn new technologies and experiment with new tools
Good English communication skills
Ability to work independently on small tasks and ask questions when needed

Nice to have

Experience with Java, JavaScript, C#, Python, or another programming language
Experience working with REST APIs
Basic understanding of Generative AI / LLMs
Experience with AI tools such as Claude, ChatGPT, GitHub Copilot, or similar
Basic understanding of cloud platforms
Familiarity with Shopify or another eCommerce platform
Understanding of webhooks
Any experience with integration platforms such as Boomi, MuleSoft, Workato, Zapier, or similar
Basic understanding of CI/CD

Job responsibilities

Learn the fundamentals of Boomi, AI-powered integrations, and integration architecture
Build and maintain integration flows in Boomi
Integrate Shopify with external systems using APIs and webhooks
Work with JSON/XML and transform data between different systems
Implement simple business scenarios and AI-powered use cases
Use AI tools such as Claude to accelerate development, troubleshooting, testing, and documentation
Explore and integrate AI/LLM capabilities into eCommerce and integration scenarios
Investigate integration failures and troubleshoot API/integration issues
Prepare technical documentation for implemented integrations
Collaborate with experienced engineers and the project/solution team
Gradually take ownership of individual integration components and contribute to the client-facing demo / PoC

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

Description

We are looking for a Trainee Integration Engineer who will join our team and grow into an Integration Engineer specializing in Boomi, eCommerce integrations, and AI-powered solutions.

You will have an opportunity to learn Boomi, Shopify, REST APIs, webhooks, data transformation, integration patterns, and AI/LLM technologies, while working on a practical end-to-end demo rather than isolated training tasks. You will also use AI tools such as Claude to accelerate development and explore how AI can be embedded directly into integration and eCommerce scenarios.

Requirements

Basic understanding of programming concepts
Understanding of REST APIs and HTTP
Basic knowledge of JSON
Basic SQL knowledge
Familiarity with Git
Analytical and problem-solving mindset
Interest in AI and emerging technologies
Willingness to learn new technologies and experiment with new tools
Good English communication skills
Ability to work independently on small tasks and ask questions when needed

Nice to have

Experience with Java, JavaScript, C#, Python, or another programming language
Experience working with REST APIs
Basic understanding of Generative AI / LLMs
Experience with AI tools such as Claude, ChatGPT, GitHub Copilot, or similar
Basic understanding of cloud platforms
Familiarity with Shopify or another eCommerce platform
Understanding of webhooks
Any experience with integration platforms such as Boomi, MuleSoft, Workato, Zapier, or similar
Basic understanding of CI/CD

Job responsibilities

Learn the fundamentals of Boomi, AI-powered integrations, and integration architecture
Build and maintain integration flows in Boomi
Integrate Shopify with external systems using APIs and webhooks
Work with JSON/XML and transform data between different systems
Implement simple business scenarios and AI-powered use cases
Use AI tools such as Claude to accelerate development, troubleshooting, testing, and documentation
Explore and integrate AI/LLM capabilities into eCommerce and integration scenarios
Investigate integration failures and troubleshoot API/integration issues
Prepare technical documentation for implemented integrations
Collaborate with experienced engineers and the project/solution team
Gradually take ownership of individual integration components and contribute to the client-facing demo / PoC

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

Description

We are looking for a Trainee Integration Engineer who will join our team and grow into an Integration Engineer specializing in Boomi, eCommerce integrations, and AI-powered solutions.

You will have an opportunity to learn Boomi, Shopify, REST APIs, webhooks, data transformation, integration patterns, and AI/LLM technologies, while working on a practical end-to-end demo rather than isolated training tasks. You will also use AI tools such as Claude to accelerate development and explore how AI can be embedded directly into integration and eCommerce scenarios.

Requirements

Basic understanding of programming concepts
Understanding of REST APIs and HTTP
Basic knowledge of JSON
Basic SQL knowledge
Familiarity with Git
Analytical and problem-solving mindset
Interest in AI and emerging technologies
Willingness to learn new technologies and experiment with new tools
Good English communication skills
Ability to work independently on small tasks and ask questions when needed

Nice to have

Experience with Java, JavaScript, C#, Python, or another programming language
Experience working with REST APIs
Basic understanding of Generative AI / LLMs
Experience with AI tools such as Claude, ChatGPT, GitHub Copilot, or similar
Basic understanding of cloud platforms
Familiarity with Shopify or another eCommerce platform
Understanding of webhooks
Any experience with integration platforms such as Boomi, MuleSoft, Workato, Zapier, or similar
Basic understanding of CI/CD

Job responsibilities

Learn the fundamentals of Boomi, AI-powered integrations, and integration architecture
Build and maintain integration flows in Boomi
Integrate Shopify with external systems using APIs and webhooks
Work with JSON/XML and transform data between different systems
Implement simple business scenarios and AI-powered use cases
Use AI tools such as Claude to accelerate development, troubleshooting, testing, and documentation
Explore and integrate AI/LLM capabilities into eCommerce and integration scenarios
Investigate integration failures and troubleshoot API/integration issues
Prepare technical documentation for implemented integrations
Collaborate with experienced engineers and the project/solution team
Gradually take ownership of individual integration components and contribute to the client-facing demo / PoC

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

We are seeking a highly qualified Head of Customer Support to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

Responsibilities

• Product Strategy: Define and execute product roadmaps aligned with business objectives, user needs, and company vision.
• Proactive Initiative Management: Proactively explore new opportunities to expand the product offering within the live-streaming ecosystem, driving innovation in a constantly evolving space.
• Feature Ownership: Oversee the full lifecycle of new features - from ideation and prioritization to specification and go-to-market execution.
• Data-Driven Decisions: Use data insights, user feedback, and industry trends to inform product decisions and enhance the user journey.
• Performance Monitoring: Define success metrics, track results, and iterate to continuously optimize product performance.
• Stakeholder Collaboration: Act as the central point of communication between business and technical teams, ensuring alignment and clear communication of priorities and goals.
• Production-Focused Execution: Adopt a "ship-to-production" mindset, prioritizing speed, impact, and quality in every release.

Requirements

• At least 5 years of experience in product management, ideally in fast-paced tech or consumer app environments.
• Proven track record of launching and scaling successful products that drove measurable business results.
• Strong analytical and strategic mindset, with the ability to make clear, data-informed decisions.
• Excellent communication, collaboration, and stakeholder management skills across disciplines.
• Full professional proficiency in English, both written and verbal.
• Hands-on experience with product analytics tools (e.g., Amplitude, Mixpanel, Looker).
• A plus: Experience in the gaming, social, or monetization industries, managing in-app purchases and virtual economies.

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation, official public holidays, and 100% paid sick leave;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office in Kyiv centre close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We’re looking for a QA Manual Engineer who knows how to dig deeper than the happy path, ask the right questions, and take real ownership of product quality.

If you have strong web testing experience and have worked hands-on with audio or call recording solutions, we’d love to hear from you.

Your role

You’ll be involved in the full QA cycle — from reviewing requirements and planning testing activities to validating features and supporting releases.

You will:

• Test web applications across functional and non-functional scenarios.
• Analyze requirements and identify inconsistencies or missing cases before development reaches production.
• Perform API testing using Postman and Swagger.
• Work with databases and run SQL queries when needed.
• Create and maintain test cases, checklists, and clear bug reports.
• Collaborate closely with developers and other team members.

• Take responsibility for product quality and release readiness.

   

What you bring

• 3+ years of commercial experience in Manual QA / web testing.
• Confident understanding of QA processes and the bug lifecycle.
• Hands-on experience with Postman and/or Swagger.
• Ability to write basic SQL queries.
• Experience with Azure DevOps or similar tools.
• Practical experience testing audio/call recording solutions is essential, particularly within telephony, VoIP, UCaaS/CCaaS, or other voice communication products.

• English at B2 level or higher.

   

A plus if you have

• Basic knowledge of HTML/CSS or Selenium.
• Experience with performance/load testing.
• Familiarity with Windows Server 2012.

• ISTQB certification.

   

Why join us?

We want you to have the flexibility and support you need to do your best work and continue growing professionally.

• Remote or hybrid work — choose what works best for you; our Lviv office is always available.
• Professional growth & mentorship — learn from experienced colleagues and develop your expertise.
• Regular performance reviews — transparent feedback and support for your development.
• 18 paid vacation days + 5 sick days per year.
• 10 additional days off annually.
• Accounting support — less paperwork for you.
• Free lunches when working from the office.

• Team events, gifts & anniversary surprises — because milestones are worth celebrating.

   

If quality is something you genuinely care about and voice/audio products are already familiar territory for you, we’d be happy to meet you.