Jobs at Djinni

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Sport Marketing Specialist to join our team!

Responsibilities:

- Monthly planning and compilation of marketing activities;
- Organization of promotions, raffles, and other activities to retain and return the player;
- Creation of a communication plan with players via SMS, e-mail, messengers, push and social networks;
- Calculation of predictions, analytics of held actions;
- Management of expenditure planning and reporting;
- Setting up trigger chains;
- Communication with the team to develop a general strategy;
- Analysis of the market and competitors;
- Setting tasks for the employees of cross-departments.

Requirements:

- Betting experience is mandatory;
- Knowledge of the basic betting terms and mechanics;
- Experience in drafting and conducting marketing activities for player retention and return;
- Experience with user segmentation;
- Knowledge of market and competitor analysis methods;
- Understanding of basic approaches to A/B testing and hypothesis testing to optimize marketing activities;
- Analytical mindset;
- Knowledge of marketing and niche metrics: LTV, ARPU, RR, CR, GGR, NGR, etc.

Will be plus:

- Understanding the odds in betting and how to calculate them;
- Possession of information about the types of sports that constantly appear in the lines (names of teams, clubs, top athletes);
- Being a sports fan;
- Experience working with analytics tools: GA, Tableau, Voluum, Power BI, Google Data Studio.

What are the conditions and bonuses?
- An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

- Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

- Modern corporate equipment based on macOS or Windows and additional equipment are provided;

- Paid vacations, sick leave, personal events days, days off;

️- Corporate health insurance program for your well-being;

- Referral program — enjoy cooperation with your colleagues and get the bonus;

- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

- Rewards program for mentoring and coaching colleagues;

- In-house Travel Service;

- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays;

- Corporate events, team buildings.

Hello! The Meet Future team is here! 👋

We are an international company with over 20 years of experience in exhibition stands, event spaces, and comprehensive business solutions.
 

We help companies effectively present their brands in international markets, create impressive spaces for communicating with clients, and bring large-scale business projects to life.
 

We are currently expanding our business and looking for a Sales Manager in Lisbon who will help us attract new international clients, develop partnerships, and scale our business.
 

We are looking for someone who knows how to identify opportunities where others don't see them, confidently leads negotiations, and turns the first client contact into a long-term partnership. 🚀
 

🤝 What do we expect from you?

• Living in Lisbon — mandatory requirement.
• Portuguese language proficiency at Native Speaker level.
• Fluent English for conducting negotiations and working with international clients.
• At least 2 years of experience in B2B sales.
• Understanding of the full B2B sales cycle: from prospecting to closing deals.
• Hands-on experience in cold prospecting and reaching decision-makers.
• Negotiation skills, experience handling objections, and presenting commercial proposals.
• Experience working with CRM systems and managing a client database.
   

🔍 You are the right candidate for us if you:

• Can easily establish contact with new people and build trusting business relationships.
• Understand clients' needs and know how to offer solutions that align with their business goals.
• Confidently negotiate budgets, timelines, and commercial terms.
• Can present the value of services and confidently justify commercial proposals.
• Are not afraid of cold prospecting, challenging negotiations, or handling objections.
• Can independently organize your work, manage the sales pipeline, and set priorities.
• Are results-oriented, focused on achieving sales targets and growing the client portfolio.
• Are responsible, proactive, and consistent in communication.
   

It would be an advantage if you:

• Have experience selling comprehensive B2B services or project-based solutions.
• Have worked with high-value deals (starting from €100,000).
• Have experience in the exhibition industry, event industry, marketing, or event management.
• Have participated in international tenders and prepared commercial proposals.
• Have experience working with production, project, and operations teams.
• Understand the specifics of the international B2B market.
   

💡 Your main responsibilities

• Client acquisition: independently identifying potential B2B partners, conducting cold outreach, and reaching decision-makers.
• Business development: building a client portfolio, identifying new partnership opportunities, and establishing long-term business relationships.
• Full sales cycle: managing clients from the first contact, identifying their needs, and conducting negotiations to agreeing on terms and signing contracts.
• Preparing commercial proposals: developing tailored solutions and presenting projects, budgets, and implementation timelines.
• Client database management: working with CRM, managing the sales pipeline, conducting systematic follow-ups, and monitoring next steps.
• Company representation: participating in international exhibitions and meetings with potential partners, presenting Meet Future's services.
• Achieving results: meeting individual KPIs and sales targets, and increasing the volume of closed deals.
• Team collaboration: handing over closed deals to the Account Management and Production teams for further project implementation.
   

🎁 What will you get at Meet Future?

• Remote working format.
• The opportunity to work for an international company with clients from different countries around the world.
• The opportunity to work on large-scale B2B projects and with major international brands.
• Paid business trips to international exhibitions across Europe.
• Training and team support during the onboarding process.
• Opportunities for professional and career development within the company.
• Participation in corporate events and the opportunity to work in a friendly international team.
• The opportunity to directly influence business development and your own income.
   

🎯 What results do we expect?

We are looking for a Sales Manager who can independently develop the sales direction, attract new international clients, build a stable sales pipeline, and successfully close deals.

For us, not only final results matter, but also the quality of client communication, a systematic approach to work, responsibility for commitments, and effective teamwork.
 

🚀 Ready to grow an international business together with Meet Future?

If you are passionate about sales, an international environment, ambitious goals, and large-scale projects — we would be happy to meet you!
 

Send us your CV and join the Meet Future team!

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Business Partner to join our team!

Requirements:

- 3+ years of experience in a Business Partner role;

- Experience in managing tech/non-tech teams.

- English proficiency at B1 level or above;
- Exceptional communication skills, with the ability to build meaningful and authentic relationships with diverse personality types;
- Strong active listening, negotiation and presentation skills, fostering an environment where all parties feel valued and understood;
- Strong business partnering mindset with the ability to build trusted relationships and communicate confidently with senior leaders;
- Proficiency in using Google Docs and Sheets as integral tools in daily tasks, managing them with ease and efficiency;
- A proactive and collaborative approach, with a willingness to contribute to both large initiatives and day-to-day tasks.

Responsibilities:

- Provide end-to-end HR support for the tech teams, ensuring high-quality and timely delivery of all core HR processes;
- Participate in the development, implementation, and regular review of HR policies and procedures, adapting them to the needs of the tech teams;
- Advise and support employees and managers throughout all HR processes, ensuring a consistent and high-quality employee experience;
- Regularly monitor employee engagement and satisfaction, identify improvement areas, and implement initiatives to enhance the overall employee experience;
- Serve as a trusted advisor to employees on HR and organizational matters, providing timely guidance and support;
- Develop and implement initiatives aimed at strengthening the company culture and employer brand;
- Identify the needs of the tech teams and implement targeted initiatives to improve team effectiveness and support their development;
- Organize internal events designed to strengthen team collaboration, recognize achievements, and reinforce the company's culture and values.

Our benefits to you:

- Modern corporate equipment based on macOS or Windows and additional equipment are provided;

- Paid vacations, sick leave, personal events days, days off;

- Referral program — enjoy cooperation with your colleagues and get the bonus;

- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

- Rewards program for mentoring and coaching colleagues;

- In-house Travel Service;

- Multiple internal activities;

- Other benefits could be added based on your location.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven HR Business Partner (tech) to join our team!

Requirements:

- 3+ years of experience in an HR Business Partner role;

- Experience in managing tech teams.

- English proficiency at B1 level or above;
- Exceptional communication skills, with the ability to build meaningful and authentic relationships with diverse personality types;
- Strong active listening, negotiation and presentation skills, fostering an environment where all parties feel valued and understood;
- Strong business partnering mindset with the ability to build trusted relationships and communicate confidently with senior leaders;
- Proficiency in using Google Docs and Sheets as integral tools in daily tasks, managing them with ease and efficiency;
- A proactive and collaborative approach, with a willingness to contribute to both large initiatives and day-to-day tasks.

Responsibilities:

- Provide end-to-end HR support for the tech teams, ensuring high-quality and timely delivery of all core HR processes;
- Participate in the development, implementation, and regular review of HR policies and procedures, adapting them to the needs of the tech teams;
- Advise and support employees and managers throughout all HR processes, ensuring a consistent and high-quality employee experience;
- Regularly monitor employee engagement and satisfaction, identify improvement areas, and implement initiatives to enhance the overall employee experience;
- Serve as a trusted advisor to employees on HR and organizational matters, providing timely guidance and support;
- Develop and implement initiatives aimed at strengthening the company culture and employer brand;
- Identify the needs of the tech teams and implement targeted initiatives to improve team effectiveness and support their development;
- Organize internal events designed to strengthen team collaboration, recognize achievements, and reinforce the company's culture and values.

Our benefits to you:

- Modern corporate equipment based on macOS or Windows and additional equipment are provided;

- Paid vacations, sick leave, personal events days, days off;

- Referral program — enjoy cooperation with your colleagues and get the bonus;

- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

- Rewards program for mentoring and coaching colleagues;

- In-house Travel Service;

- Multiple internal activities;

- Other benefits could be added based on your location.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Chief Marketing/Retention Officer!

Requirements:

• 5+ years of experience in Marketing, Retention, or CRM within iGaming;
• 3+ years of leadership experience, including managing multiple teams or functions;
• Experience developing and executing Marketing & Retention strategies;
• Strong understanding of the full player lifecycle: Acquisition → Activation → Retention → Development → Reactivation;
• Strong expertise in Retention, CRM, Communications, VIP, Loyalty, and Bonus & Promo;
• Experience managing end-to-end funnels, from acquisition and first deposit through retention, VIP development, and LTV growth;
• Understanding of key business metrics and marketing economics: CAC, Deposits, NGR, LTV, ROI, and Bonus Cost;
• Experience with player segmentation, personalization, and communications;
• Experience automating Marketing & Retention processes, including triggers, automated journeys, and AI tools;
• Experience managing teams, processes, and KPIs, including optimizing organizational structures and resource allocation;
• Experience collaborating cross-functionally with Product, Traffic, Analytics, and Tech teams.

Will be plus

• Upper-Intermediate (B2) English proficiency or higher.

Soft Skills

• Strong leadership skills and accountability for results;
• Strategic thinking;
• Strong analytical skills and the ability to work with data;
• Ability to identify growth opportunities and set priorities;
• Ability to manage change and build effective processes;
• Strong communication skills and the ability to collaborate across teams;
• A focus on efficiency, automation, and results.

Responsibilities:

• Develop a unified Marketing & Retention strategy across the company’s brands and manage the full player lifecycle: Acquisition → Activation → Retention → Development → Reactivation;
• Lead and develop the Retention function, building an effective organizational structure, team, processes, and consistent ways of working;
• Develop strategies for CRM, Communications, VIP, and Bonus & Promo, covering segmentation, personalization, loyalty, and the economics of marketing mechanics;
• Manage end-to-end brand funnels in collaboration with the Traffic team, from acquisition and first deposit through retention, VIP development, and LTV/NGR growth; identify growth opportunities and improve conversion rates;
• Evaluate traffic quality and effectiveness based on the business outcomes of acquired players: Retention, Deposits, NGR, LTV, and ROI; jointly define scaling priorities with the Traffic team;
• Automate Marketing & Retention processes and optimize resource allocation: reduce manual work, improve team efficiency, and build a scalable operating model without proportional increases in resources;
• Define product and technology requirements for Marketing & Retention, including the tools needed and development priorities.

Our benefits to you:

• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• In-house Travel Service
• Multiple internal activities
• Other benefits could be added based on your location

We're looking for a Senior Backend / Platform Engineer to join an AI-first digital consultancy that helps large enterprises deploy agentic AI solutions across Europe. You'll build the core backend platform and orchestration layer that lets the company's Forward Deployed Engineers ship secure, reliable and reusable AI workflows to customers. If you've taken LLM or agentic features into production and enjoy the hard parts (orchestration, tool calling, state, observability, integrations), this role is for you.

Details: 

• Location: Remote, within Europe (EU-based)
• Employment: Full-time, B2B contract only
• Seniority: Mid-Senior
• Core stack: Python, TypeScript, distributed systems, APIs, queues, databases, OAuth, webhooks, LLMs, agentic AI, observability, data pipelines

What you'll do

• Design and build the backend platform and orchestration layer for agentic AI solutions
• Create scalable, asynchronous, queue-based systems in Python and/or TypeScript
• Implement LLM and agent patterns: tool calling, orchestration, state management
• Build enterprise integrations (OAuth, webhooks, REST APIs, SDKs) and data ingestion/normalisation pipelines
• Set up observability and evaluation for AI workloads: latency, cost, trace capture
• Enable Forward Deployed Engineers to reuse secure, reliable building blocks for customer projects

Must have

• 4–6 years in backend engineering, platform engineering or distributed systems
• Strong hands-on Python and/or TypeScript
• Practical production experience with LLM or agentic applications (tool calling, orchestration, state management)
• Experience with enterprise integrations: OAuth, webhooks, REST APIs, SDKs, data pipelines
• Degree in Computer Science, Software Engineering or a related field
• Based in the EU, available on a B2B basis

Nice to have

• Additional European languages beyond English
• Deep experience with enterprise integrations at scale

Interview process

1. Prepared technical assessment with the engineering team (1 hour)
2. Follow-up discussion (1 hour)

Hello! The Meet Future team is here! 👋

We are an international company with over 20 years of experience in exhibition stands, event spaces, and comprehensive business solutions.
 

We help companies effectively present their brands in international markets, create impressive spaces for communicating with clients, and bring large-scale business projects to life.
 

We are currently expanding our business and looking for a Sales Manager in Barcelona who will help us attract new international clients, develop partnerships, and scale our business.
 

We are looking for someone who knows how to identify opportunities where others don't see them, confidently leads negotiations, and turns the first client contact into a long-term partnership. 🚀
 

🤝 What do we expect from you?

• Living in Barcelona — mandatory requirement.
• Spanish language proficiency at Native Speaker level.
• Fluent English for conducting negotiations and working with international clients.
• At least 2 years of experience in B2B sales.
• Understanding of the full B2B sales cycle: from prospecting to closing deals.
• Hands-on experience in cold prospecting and reaching decision-makers.
• Negotiation skills, experience handling objections, and presenting commercial proposals.
• Experience working with CRM systems and managing a client database.
   

🔍 You are the right candidate for us if you:

• Can easily establish contact with new people and build trusting business relationships.
• Understand clients' needs and know how to offer solutions that align with their business goals.
• Confidently negotiate budgets, timelines, and commercial terms.
• Can present the value of services and confidently justify commercial proposals.
• Are not afraid of cold prospecting, challenging negotiations, or handling objections.
• Can independently organize your work, manage the sales pipeline, and set priorities.
• Are results-oriented, focused on achieving sales targets and growing the client portfolio.
• Are responsible, proactive, and consistent in communication.
   

It would be an advantage if you:

• Have experience selling comprehensive B2B services or project-based solutions.
• Have worked with high-value deals (starting from €100,000).
• Have experience in the exhibition industry, event industry, marketing, or event management.
• Have participated in international tenders and prepared commercial proposals.
• Have experience working with production, project, and operations teams.
• Understand the specifics of the international B2B market.
   

💡 Your main responsibilities

• Client acquisition: independently identifying potential B2B partners, conducting cold outreach, and reaching decision-makers.
• Business development: building a client portfolio, identifying new partnership opportunities, and establishing long-term business relationships.
• Full sales cycle: managing clients from the first contact, identifying their needs, and conducting negotiations to agreeing on terms and signing contracts.
• Preparing commercial proposals: developing tailored solutions and presenting projects, budgets, and implementation timelines.
• Client database management: working with CRM, managing the sales pipeline, conducting systematic follow-ups, and monitoring next steps.
• Company representation: participating in international exhibitions and meetings with potential partners, presenting Meet Future's services.
• Achieving results: meeting individual KPIs and sales targets, and increasing the volume of closed deals.
• Team collaboration: handing over closed deals to the Account Management and Production teams for further project implementation.
   

🎁 What will you get at Meet Future?

• Remote working format.
• The opportunity to work for an international company with clients from different countries around the world.
• The opportunity to work on large-scale B2B projects and with major international brands.
• Paid business trips to international exhibitions across Europe.
• Training and team support during the onboarding process.
• Opportunities for professional and career development within the company.
• Participation in corporate events and the opportunity to work in a friendly international team.
• The opportunity to directly influence business development and your own income.
   

🎯 What results do we expect?

We are looking for a Sales Manager who can independently develop the sales direction, attract new international clients, build a stable sales pipeline, and successfully close deals.

For us, not only final results matter, but also the quality of client communication, a systematic approach to work, responsibility for commitments, and effective teamwork.
 

🚀 Ready to grow an international business together with Meet Future?

If you are passionate about sales, an international environment, ambitious goals, and large-scale projects — we would be happy to meet you!

Send us your CV and join the Meet Future team!

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back.

This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience.

We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?

About your role:
We are looking for a Product Marketing Manager to take ownership of developing our product marketing funnel and improving its performance. You will work on optimizing Landing Pages and Store Pages, run A/B tests, analyze user behavior, and identify opportunities to improve conversion at every stage of the purchase journey.

We already have an established direction and processes in place. You will have the opportunity to shape its further development by identifying growth opportunities, proposing hypotheses, launching experiments, and driving them through to results.

This role can be the next step in your professional growth, with the opportunity to progress to Product Marketing Team Lead, take the lead on the direction, and eventually build your own team.

In this role, you will

• Develop and improve our Landing Page and Store Page testing approach: formulate hypotheses, plan experiments, define success metrics, and analyze results.
• Launch and manage Landing Page A/B tests, identify opportunities to improve conversion, and scale successful solutions.
• Run Custom Product Page experiments in the App Store and Google Play, analyzing their impact on conversion and user acquisition performance.
• Work on localizing Landing Pages and Store Pages for new markets, taking into account audience characteristics, needs, and behavior.
• Analyze the entire user journey — from the ad and Landing Page to the Store Page, onboarding, and offer — identify friction points, and suggest ways to improve the funnel.
• Improve analytics and reporting for the direction by automating experiment analysis and setting up Tableau dashboards to track the performance of ASO, Custom Product Pages, and Web2App.
• Develop our marketing infrastructure by working with ad network and analytics integrations, postbacks, automations, and tracking validation.
• Research competitors and the market, identifying practices and approaches that could help improve the product marketing funnel.

It’s all about you

• 2+ years of experience as Product Marketing Manager, Growth Marketing Manager or similar
• Proven experience in analyzing and optimizing web funnels
• Experience in implementing marketing automation workflows (analytics, campaign management, creative testing) 
• Solid understanding of Custom Product Page optimization in App Store and Google Play
• Proficient with AppsFlyer, Google Analytics, Tableau, and familiar with key marketing metrics
• Confident in project management tools (e.g., Jira) and cross-functional collaboration
• English level B2+ (both written and spoken)
• Excellent communication skills and ability to work with marketing, product, analytics, and design teams
• Strong analytical and data-driven decision-making mindset
• Able to prioritize and deliver in a fast-paced, high-load environment
• Proactive, fast learner with sharp critical thinking and structured problem-solving skills

Would be a plus

• Hands-on MarTech background: setting up integrations with ad networks and analytics systems, validating tracking setups

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster
   

Hiring process

• Intro call
• Technical interview with a case workshop
• Final interview
• Reference check
• Offer

P.S. Noticed a perfect match for your friend? We accept recommendations for all vacancies. If you are ready to refer your candidate, you can do it now: Сlick Here! 

We are an international fintech company specializing in the online lending market, and we are looking for a Supervisor of Contact Center to lead our team of operators, ensure KPI achievement, and contribute to the development of our people and processes.
 

We are looking for a candidate with experience in team management and sales, strong analytical skills, leadership abilities, and a results-oriented mindset. In this role, you will not only monitor performance indicators but also identify opportunities for improvement, analyze team results, and help operators reach their full potential.
 

What We Offer

• Competitive salary with opportunities for growth based on team performance and KPI achievement.
• A transparent incentive system based on performance indicators.
• 100% remote work from any location.
• An opportunity to work in an international fintech company.
• The ability to directly influence processes, scripts, training, motivation, and team organization.
• Direct communication with department management and a fast decision-making process.
• Opportunities for professional development and career growth into more senior positions.
• An environment where the supervisor not only monitors results but also develops and motivates people.
   

Your Responsibilities

• Manage and coordinate the team of operators, including task allocation, discipline monitoring, motivation, and performance evaluation.
• Monitor individual and team KPI achievement.
• Listen to calls and ensure compliance with scripts and communication standards.
• Provide regular and constructive feedback to operators.
• Conduct individual coaching sessions and short training sessions for the team.
• Train new operators and develop the skills of existing team members.
• Analyze team performance and identify the reasons for deviations from targets.
• Organize workloads, tasks, and operator shifts.
• Handle complex customer situations and resolve escalations.
• Prepare reports on team performance and results.
• Collaborate with other departments to resolve operational issues and improve processes.
   

Requirements

• Mandatory sales experience, preferably in telephone sales, contact center operations, or commercial management.
• At least 1 year of experience in a contact center, sales, or customer service.
• Previous experience managing teams as a Supervisor, Team Leader, or Senior Operator.
• Spanish proficiency at a minimum B2 level, required for listening to calls, evaluating operator communication, and managing a Spanish-speaking team.
• English proficiency at a minimum B1 level for internal communication and working in an international environment.
• Knowledge of key contact center performance indicators and experience working with KPIs.
• Proficiency in Excel and Google Sheets.
• Ability to analyze results, identify problems, and suggest solutions.
• Strong communication, leadership, and organizational skills.
• A high level of responsibility and the ability to work under pressure and make decisions.
• Ability to provide constructive feedback and support team members' development.
   

It Would Be an Advantage

• Experience in fintech, microcredit, or banking.
• Experience conducting training sessions and coaching.
• Knowledge of motivation and incentive systems for sales teams.
• Experience managing large customer portfolios.
• Knowledge of indicators such as SLA, conversion rate, service quality, and operator productivity.
   

Recruitment Process

1. HR interview.
2. Interview with the department manager.
3. A short technical assessment.
    

If you have sales experience, know how to lead teams, and are motivated by achieving results, developing people, and improving processes, we would be happy to hear from you!

Senior .NET Engineer | Microsoft Teams & Voice Communications

We're looking for an experienced Senior .NET Engineer to help us build and evolve a communication platform deeply integrated with Microsoft Teams.

You'll work on features that power real-time communication, including calls, meetings, recordings, notifications, and communication data.

This is an opportunity to work with complex integrations, solve challenging engineering problems, and contribute to a product where your technical decisions make a real difference.

What you'll do

• Design, develop, and optimize backend services using C#, .NET, and ASP.NET Core.
• Build and maintain integrations with Microsoft Teams, Microsoft Graph API, and Teams Communications APIs.
• Develop features for calls, meetings, recordings, and communication data.
• Create and support Microsoft Teams bots on Azure, including real-time notifications and activity processing.
• Implement and enhance Teams activity feed notifications.
• Develop and maintain frontend features using React.
• Build and integrate REST APIs and external services.
• Configure and manage Azure-hosted services, bot authentication, and permissions using Microsoft Entra ID.
• Investigate complex production issues and ensure system reliability.
• Improve platform performance, scalability, and overall architecture.

• Take ownership of technical solutions and collaborate on product improvements.

   

What we're looking for

• 5+ years of commercial experience with C# / .NET.
• Strong expertise in ASP.NET Core and backend development.
• Hands-on experience with React.
• Proven commercial experience with Microsoft Teams integrations.
• Strong practical knowledge of Microsoft Graph API.
• Experience with Microsoft Graph Communications API and Teams Calls & Meetings APIs.
• Experience developing solutions involving calls, meetings, and recordings, including compliance or call-recording functionality.
• Understanding of VoIP, telephony systems, and voice communication platforms.
• Familiarity with real-time audio/media processing, WebRTC, SIP, and RTP.
• Experience with SignalR / WebSockets.
• Practical experience with Azure, including hosting and managing bots and backend services.
• Experience with REST APIs, SQL, and relational databases.
• Strong understanding of backend architecture, integrations, and production troubleshooting.
• Ability to independently drive technical tasks and make well-reasoned engineering decisions.

• English — B2+.

   

What we offer:

• Flexible work format — remote or hybrid, with an office in Lviv
• 18 paid vacation days + 5 sick days
• 10 additional days off per year
• Regular performance reviews and feedback
• Professional growth and development opportunities
• Mentorship and support from experienced colleagues
• Accounting support
• Free lunches at the office
• Team events and company gifts
• Anniversary gifts

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the UK GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

Market Ownership: You will take ownership of the player lifecycle specifically for the UK market, ensuring our users stay engaged, active, and loyal.

Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the British audience.

Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.

Segmentation: Utilize RFM analysis and behavioral data to target the right players in the UK market with the right message.

Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.

Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

Experience: 1.5–3 years in CRM / Retention Marketing.

GEO Expertise: Practical experience and a deep understanding of the UK market (UK GEO) is essential.

Industry: Experience in iGaming or digital products is highly preferred.

Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.

Mindset: Analytical approach to data and a creative approach to problem-solving.

Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

Format: Remote work, 5/2 schedule.

Payments: In USDT.

Remuneration: Competitive salary + bonuses based on the results of the department you build.

Growth: Opportunity for growth within the project.

Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Netherlands (NL) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Dutch market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Dutch audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Netherlands with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Dutch market (NL GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.