Jobs at Djinni

Pivdenny Bank is one of the leaders in the Ukrainian financial market and ranks third in the group of Ukrainian private banks in terms of assets. For 31 years, Pivdenny has been a reliable financial partner for individuals, small and medium enterprises, and corporations.

More than 1700 active and dedicated employees work for Pivdenny throughout Ukraine. For four years in a row, the bank has been included in the Forbes 50 Best Employers rating.

We are now looking for a Senior Backend Developer to join our team.

Responsibilities:

• Develop new microservices;
• Participate in the design of microservices and their databases;
• Implement unit and integration tests;
• Develop new features and make updates of existent microservices on a daily-basis;
• Write clean, testable, maintainable code, and continue to grow development skills;
• Perform requirement analysis and features estimation;
• Prepare API documentation of microservices;
• Share knowledge of the project with team members.
   

Requirements:

• BS or MS in Computer Science or related field;
• 5+ years of commercial experience in Java;
• Good understanding of OOP principles, OOP design, and design patterns;
• Good understanding of microservices architectural principles and experience in the development of RESTful applications and microservices;
• Good practical experience with Java 11+, Spring 5+ / Spring Boot 2+ (Data JPA/Hibernate, Security, Cloud), JUnit 5, Mockito, Testcontainers, Kafka / RabbitMQ;
• Experience with Git, Maven, Docker / Docker compose;
• Good knowledge and practical experience with SQL and relational database;
• Responsibility, proactivity, willingness to work in a team.

Would be a plus:

• Experience with Oracle DB;
• Experience with IBM Integration Bus;
• Participation in Fintech projects.

What we offer:

• Health insurance;
• Competitive salary;
• Work in a functional, comfortable office or remotely;
• Corporate psychologist;
• Opportunity for career growth and development;
• Opportunity to take courses and training;
• Opportunity to work in a stable and professional company with a friendly team.

We review resumes within 14 days. If you do not hear from us, it means that we cannot offer you a position at this time, but we have kept your resume in our database. We will contact you when we have a suitable opportunity.

This role is NOT IT or fintech. 

About us

At MR. Glazier, we specialize in high-quality glass solutions, delivering craftsmanship and precision to every project. We are looking for a detail-oriented, proactive Project Manager to lead and coordinate multiple high-end residential and commercial glazing projects across New York City. You will be responsible for ensuring smooth execution from planning through completion — managing timelines, teams, vendors, and clients remotely while staying hands-on with field progress and communication.

It is a fully remote position, with overlapping 9 am - 6 pm EST New York time zone. 

Why join us?

• We offer a Pinterest-worthy product that basically sells itself — it just looks stunning!
• There’s a huge pool of hot leads and real market demand
• We’re about to open a beautiful new showroom in New York, making it even easier to meet with clients in person
• We’re building a full-service experience: if someone comes to us for a glass solution for their home or office, why stop there? We can help with furniture, kitchen hardware, lighting — everything in one place, saving them time and effort
• We’re bold about putting our name out there — from branding a NY-Hamptons bus to showcasing our work at all the major industry events, check our Instagram 
• Our portfolio includes libraries, schools, embassies, and business centers — we serve both B2B and B2C clients
• We’re growing fast, which means there’s no shortage of exciting work

• We work in the luxury, high-end segment — and it shows in everything we do

   

If this sounds like your kind of journey, let’s have a chat!

What skills you need:

• a must 3+ years’ project-management experience in construction or glazing (hvac, window & door industry preferred). Not IT or fintech
• Proven ability to manage a control the project from A to Z: assign supervision, controls the procurement, ordering, in time logistics, updates the client, push all the vendors for deadline, suppliers, gather all the info, put everything in the calendars, control deadlines of the project, follow-up along the way, create instructions, materials inform about the time-line, handle all questions from the client, changes
• Proven experience with certificates, licenses, landmark, city approvals
• Knowledge in communication with architects, building boards, GCs
• Deep knowledge of construction methods, materials, and site-safety protocols
• Bilingual: Ukrainian / English
• Ability to work remotely and coordinate people and projects from a distance
• Reliable internet connection and a personal laptop

• A portfolio of past projects is required

   

What will you do:

• Manage multiple glazing, window, and door installation projects across NY
• Coordinate with installers, estimators, clients, and suppliers to keep projects on track
• Monitor site progress via regular field updates, photos, and reports
• Manage up to 10 concurrent projects (each valued at $200 K–$300 K; total portfolio up to a couple million USD)
• Track project timelines and budgets, escalating risks early
• Maintain CRM and project management tools (e.g., Monday.com, Google Drive)
• Provide weekly reports and client-facing updates
• Manage documentation, permits, and close-out packages

What we offer:

• Compensation: DOE, 2000-3000$
• Work with budgets exceeding $50K and engage with US-based clients
• Access to industry events, training, and networking opportunities
• Constructive feedback culture and open communication
• Budget for education and your professional development
• Minimal bureaucracy and streamlined processes

What the candidate process looks like:

1. Candidate questionnaire 
2. Short assessment with Testify platform
3. Intro video call with a recruiting team 
4. Final interview - online video call with hiring manager 
5. Offer

We're looking for an Affiliate Program Finance Manager to help us ensure financial transparency, accurate calculations, and timely partner payouts.

🧭 What makes you a great match:

• Manage and monitor financial data in partner platforms (e.g., Affilka, ReferOn).
• Prepare detailed reports for partners on commission calculations and payments.
• Ensure timely formation of payment lists based on individual agreements, KPIs, and hold periods.
• Review and approve partner invoices for accuracy and compliance.
• Plan and manage weekly/monthly budgets for partner payments.
• Forecast partner commission expenses and track actuals vs. forecasts.
• Control budget deviations, including overspending or underperformance.
• Collaborate with affiliate managers on financial matters and payment coordination.
• Coordinate with the performance control department to approve payouts.
• Cooperate with the traffic control team to evaluate ROI by partner, GEO, offer, and model.
• Detect and analyze financial inefficiencies or anomalies in performance indicators.
   

📋 Your daily adventures:

• Excellent understanding of affiliate models: CPA, RevShare, Hybrid.
• Experience working with affiliate platforms (Affilka, ReferOn, or similar).
• Proficiency in handling large datasets, Excel, and BI tools (e.g., Tableau).
• Knowledge of the IGaming industry fundamentals and understanding of key KPIs.
• Strong attention to detail and a high level of responsibility (any payout error can harm the brand’s reputation and lead to financial losses).
• English language proficiency at a minimum of B1 level.

Benefits

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Apply for this job

Your Role:

• Build and nurture strong, trust-based relationships with key partners in the iGaming industry
• Ensure smooth onboarding and integration of our solutions in coordination with internal teams and client stakeholders
• Monitor account health, proactively address potential issues, and ensure partners are receiving maximum value
• Act as the voice of the client within the company, driving retention and account growth
• Identify upselling and cross-selling opportunities, contributing directly to business expansion

What You Bring:

• Strong command of English (B2+), both spoken and written
• Proven communication, negotiation, and relationship management skills
• Experience working with B2B clients, preferably in iGaming, tech, or digital entertainment
• Understanding of the online gambling industry, its trends, and regulatory landscape is a strong advantage
• Background in account management, partner success, or client-facing roles is a plus

Why Join:

• Remote working format.
• Flexible working hours.
• Informal and friendly atmosphere.
• The ability to focus on your work: a lack of bureaucracy and micromanagement.
• Paid vacation days\sick leaves.

About Us
We are a Ukrainian defense tech startup focused on integrating cutting-edge technologies and engineering solutions to develop products that ensure safety and security. 

 We are currently seeking a Manual Software and Hardware QA/QC Engineer to join our team. This role is key to ensuring the high quality of our products at every stage of development — from initial prototypes to final release. You will be responsible for test planning, manual verification of both software and hardware, documentation, and supporting the overall QA process, including technical support.

Key Responsibilities
 

Test Process Development

• Develop test strategies, plans, and processes
• Set up and maintain scalable testing workflows
• Create, update, and manage a comprehensive database of test cases
• Define and improve repeatable test flows for new devices and product updates
• Standardize bug reporting and feedback processes across the team
• Maintain clear and detailed internal and external technical documentation (FAQs, user guides, troubleshooting notes)
• Contribute to product quality improvement throughout development, integration, and pre-release stages
   

Manual Testing

• Design and maintain test checklists and test cases
• Execute manual testing of desktop applications
• Test a wide range of software components, including desktop, networking, video streaming, and IoT systems
• Perform hands-on testing of hardware components, including controllers, sensors, and custom electronics
• Report detailed, well-documented bugs and maintain test logs
• Conduct fix verification and assist with regression testing
   

Technical Support

• Participate in L1 and L2 technical support activities, providing assistance and troubleshooting support for users
   

Requirements

• 2+ years of experience as a Manual QC/QA Engineer
• Hands-on experience with hardware testing
• Solid understanding of testing methodologies and experience writing test documentation
• Experience working with desktop applications and/or hardware-based solutions
• Strong ability to work independently and collaboratively in a fast-paced, evolving environment
• Excellent communication skills, including the ability to document and articulate test results and issues
• Eagerness to learn and adopt new tools, technologies, and testing approaches
• English language proficiency at a minimum B1 level

Nice to Have

• Experience with automated testing tools or frameworks
• Basic knowledge of Linux/CLI for device interaction and log retrieval
• Intermediate technical English (reading documentation, communicating in tickets)

🚀 MISSION STATEMENT

We’re not just closing deals — we’re building the commercial engine that will disrupt a $50B industry dominated by legacy financial giants 💼⚡️

As our Commercial & Outreach Orchestrator, you’ll architect systems, strategies, and relationships that let our elite team scale fast and penetrate markets with surgical precision.

Your ability to blend creative strategy with aggressive execution isn’t support—it’s a key competitive edge.

🎯 CRITICAL OBJECTIVE

Build and run outreach and account systems that eliminate friction, boost velocity, and allow us to scale to hundreds of high-value clients—fast.

We’re not here for process. We’re here to win. You’ll be measured by how quickly and effectively you acquire and grow real clients, not by following outdated sales playbooks 📈

🧠 WHO WE’RE LOOKING FOR

You’re not a “follow the CRM script” account manager.

You think like a founder, act like an owner, and chase markets others avoid.

You know that results > processes, and you thrive on speed, ambiguity, and bold thinking.

You build systems that convert, not just look good in a deck.

You move fast, make smart decisions with half the info, and don’t need someone holding your hand.

You’re not just good at outreach—you break into markets others can’t touch 🚀

✅ WHAT YOU’LL DO

• Build scalable systems for client acquisition & growth
• Launch unconventional outreach strategies to crack untouched markets
• Create a retention-first approach to client relationship management
• Own our commercial growth infrastructure—no bloat, all velocity
• Spot trends before they trend and position us ahead of demand
• Own revenue outcomes with minimal oversight and maximum accountability
• Build a team culture where client results > traditional sales etiquette

❌ WHAT WE DON’T CARE ABOUT

• Sales certifications or polished MBAs
• Years of experience following corporate funnels
• Familiarity with every CRM under the sun
• Fancy logos on your CV
• Traditional career progression in sales/account roles

💡 WHAT WE ACTUALLY VALUE

• You’ve scaled client bases fast—and can prove it
• You’ve solved impossible commercial problems with creative solutions
• You adapt fast and learn new markets like a sponge
• You’ve made real decisions that gave companies an edge
• You own outcomes, not tasks
• You’ve driven revenue velocity, not just activity numbers

🏁 OUR STANDARD

This isn’t a predictable 9–5 role 🕐🚫

You work with speed, precision, and relentless focus on results.

You solve the commercial problems others avoid.

You’re not afraid of chaos—you use it to move faster.

You finish what you start—and raise the bar every time.

🔥 THE KEEPER TEST

We’ll fight to keep you if:

• You’ve built outreach systems that move faster than the market
• Your client acquisition engine scaled beyond what we thought possible
• You made bold, strategic decisions that worked
• You opened markets others missed
• You 10x’d results using the same resources
• You constantly challenge and improve how we do commercial

⚠️ FINAL NOTE

This is not your average sales job.

We’re building the commercial core of a company that’s breaking all the rules.

If you want safe and predictable—this isn’t for you.

If you want to make waves, move fast, and win big—let’s talk. 💥

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.

 

Responsibilities:

• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges.
• Actively participate in quality assurance activities, including design and code reviews, unit testing, defect fixes, and operational readiness.
• Work within common agile methodologies (CQRS/Scrum).
• Gain a deep understanding of the project’s internal processes:
  • Internal and public APIs
  • Background workers
  • Project structure
  • Functional logic of the system
• Collaborate closely with other teams within the company.

Requirements:

• 5+ years of experience in production development.
• Strong understanding of PHP.
• Experience with modern PHP frameworks — Laravel, Yii or Symfony.
• Experience working with PostgreSQL and Redis.
• Experience with RabbitMQ.
• Confident in writing unit tests using PHPUnit and Behat.
• Experience integrating multiple data sources and databases into a unified system.
• Experience building microservices architecture is a plus.
• Experience with Docker is a plus.
• English level — B1 (reading and understanding technical documentation).

Soft Skills:

• Good team player.
• Effective communication with team members.
• Ability to work cross-functionally with other teams.
• Clear articulation of ideas and technical concepts to colleagues.

We offer:

• 30 days off — we value rest and recreation.
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership.
• Remote work or the opportunity — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station).
• Flexible work schedule — we expect a full-time commitment but do not track your working hours.
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

We’re looking for a detail-oriented Manual QA Engineer.

You’ll be responsible for testing web and mobile applications for startups and SMBs across various industries. Your insights will ensure high product quality and great user experience from day one.

What You’ll Do:

• Analyze requirements and create test plans, test cases, and checklists
• Perform manual functional, regression, and UI testing of web/mobile apps
• Report and track bugs clearly and consistently
• Work closely with developers, designers, and PMs to ensure smooth releases
• Verify bug fixes and conduct smoke testing before delivery
• Contribute to product improvements from a QA perspective

What We Expect:

• 1+ years of manual QA experience
• Strong knowledge of QA methodologies and bug reporting tools (Jira, TestRail, etc.)
• Attention to detail and structured thinking
• Experience testing REST APIs, web and mobile apps
• Understanding of SDLC and Agile/Scrum processes
• Basic understanding of HTML/CSS, browser dev tools
• Strong communication skills and ability to work in a team
• English B1-B2

Nice to Have:

• Experience with automation tools (Postman, Selenium, etc.)

• Experience in working with outsourcing or startup teams

   

What We Offer:

• Flexible schedule and remote-first environment
• Friendly and proactive team culture
• Projects with real impact for international clients
• Opportunity to grow with support from the team
• Paid vacations and sick leaves

We're seeking an experienced Product Designer to join Finesquare and develop digital products from the ground up.

You'll be:

• Create end-to-end product design: from discovery to final handoff
• Conduct UX research, user testing, and data-driven iterations
• Develop wireframes, user flows, and interactive prototypes
• Contribute to and maintain our design system and UI kit
• Ensure consistency across touchpoints (desktop, mobile, email)
• Present and defend design decisions with a clear rationale

You need:

• 3+ years of experience as a Product UX/UI Designer (Web & Mobile)
• Strong portfolio
• Proficiency in Figma
• Proactive, organized, and comfortable working remotely in a fast-paced environment
• English

We Offer:

• Competitive salary and remote flexibility
• Part-time involvement 
• Collaborative team culture

We're seeking an experienced Brand Designer to join Finesquare and develop digital products from the ground up.

You'll be:

• Create brand identities from the ground up — including logos, typography, color palettes, brand guidelines, and visual systems
• Design key brand assets like pitch decks, social media kits, and landing pages
• Collaborate with early-stage founders and our creative team to define a brand’s visual direction

You need:

• 3+ years of experience as a Brand Designer
• Strong portfolio
• Proactive, organized, and comfortable working remotely in a fast-paced environment
• English

We Offer:

• Competitive salary and remote flexibility
• Part-time involvement 
• Collaborative team culture

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We fuel the builders — those shaping the digital economy, by providing the financial infrastructure they deserve.

Solidgate is part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.

We’re on an ambitious journey to become the #1 payments orchestration platform in the world, and seeking a Product Manager for the Launch team to boost our product-led growth.

Forget the usual buzzwords: no endless discovery sessions and hours-long blocker discussions. Our Product Managers don’t just shuffle Jira tickets, they drive real outcomes: shipping features that matter, scaling products that move the needle, and just getting things done.

The Launch team owns the following components:

• Company Website — communicating the product’s value proposition and driving acquisition;
• Product Onboarding — account creation, setup, and configuration;
• Business Onboarding — completing the questionnaire to connect payment infrastructure;

• Documentation — supporting merchants during integration with our product.

   

You’ll be responsible for:

• Execution — delivering projects that move the product forward and achieving set goals;
• Discovery — identifying new growth opportunities, structuring ideas, and conducting research;

• Planning & Prioritization — planning and prioritizing the initiatives owned by the team.

   

You’re a great fit if you have:

• 3+ years of commercial experience as a Product Manager;
• Proven experience in building IT products;
• Experience in team management;
• Strong ability to prioritize tasks based on business goals;
• Excellent leadership, organizational, and problem-solving skills;
• Experience in building interfaces and collaborating with design teams;
• Experience working with analytics and optimizing metrics;

• Hands-on experience with analytical tools (Google Analytics, BI, HotJar, Clario).

   

Why Join Solidgate?
High-impact role. You’re not inheriting a perfect system — you’re building one.
Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered.
Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.
Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers. We’re also early adopters of cutting-edge fraud and chargeback prevention technologies from the Schemes.
Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.

📩 Ready to become a part of the team? Then, cast aside all doubts and click “apply”

Requirements:
 

• At least 1.5 years of experience with PHP (OOP)
• At least 1.5 years of experience with the Laravel framework
• Experience with JavaScript (including JSON, AJAX)
• Experience working with the LAMP stack
• Experience with MySQL/PhpMyAdmin and Git
• Willingness to learn and grow with a strong team of software developers

Responsibilities:
 

• Responsibilities for Laravel developer for PM tools:
• Build and maintain robust Laravel-based web applications and services tailored for Project Management tools like Jira, Active Collab, Trello, and others.
• Develop modular, reusable, and scalable code using Laravel best practices.
• Integrate and communicate with various platform APIs for data synchronization and feature automation.
• Develop, and maintain microservices to ensure scalability and separation of concerns across different services
• Implement and manage background jobs using Laravel Queues, Laravel Horizon, RabbitMQ, and Redis.
• Monitor job health, retry logic, and ensure job performance and reliability.
• Implement caching strategies using Redis and Laravel’s caching system to improve performance and reduce load.
• Optimize backend logic, database queries, and API response times.
• Collaborating in a SCRUM team with back-end and front-end developers, QA engineers, designers, and support staff

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

Job Description

We are looking for a Middle CRM Manager to join our team. Your main responsibilities will be:

• Setting up promotions in the CRM system;
• Collecting data on the results of completed promotions;
• Evaluating the effectiveness of promotions and suggesting improvements;
• Creating layouts for promotional emails, SMS, and messages;
• Communicating with clients through various channels to inform them about new promotions and bonuses;
• Developing new promotions and bonus programs to attract and retain clients;
• Collaborating with the team to analyze customer needs and market trends;
• Participating in the implementation of changes to improve customer satisfaction;
• Assigning tasks to the copywriting team;
• Supporting the technical team in resolving promotion-related issues.

Nice to have skills:

• Experience in the gambling industry.
   

Qualifications

• At least 1.5 years of experience in a similar role;
• Experience in developing new bonus strategies;
• Strong attention to detail and diligence;
• Analytical skills and the ability to work with data;
• Creativity and the ability to generate new ideas;
• Proficiency in English (B1 level or higher).

Additional Information

• We offer: 
  Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance;
• Vacation: 20 working days;
• Paid sick leave;
• Learning Coverage;
• Team Building programs;
• Mental Health Programs;
• Sport coverage;
• Medical insurance, dental coverage.

At Solus Group, we don’t just support the Web3 industry — we help define it.
Now we’re looking for a Mid/Senior Marketing Manager who’s ready to build, execute, and scale full-stack marketing strategies — and who’s not afraid to take ownership and lead.

This role isn’t about ticking tasks off a list. It’s about impact. You'll work across brand, content, and performance — and grow into a strategic leader in a company where ideas actually turn into action.

This is an opportunity to step into a strategic marketing role with space to grow into Head of Marketing or even CMO.

Key requirements:

• 2+ years of commercial experience in performance marketing
• Strong understanding of the Web3/crypto ecosystem (or hands-on experience)
• Experience building and launching multichannel marketing strategies with clear tracking and analytics
• Confident working cross-functionally with designers, writers, SEO & devs
• Familiar with tools like Ahrefs, Google Analytics, Notion, Asana, Pipedrive

Will be a plus:

• Basic understanding of SEO and web development (you know how websites are structured, even if you’re not coding them)
• Experience in both content and brand marketing
• English level B2+

 What will be your responsibilities?

• Develop and implement marketing & PR strategies across performance, content, and SMM
• Launch and optimize lead generation campaigns
• Set up KPIs, build analytics dashboards, and track campaign performance
• Collaborate with designers, content creators, and SEO teams
• React fast to trends and build marketing reactions around them
• Handle both internal requests and client-facing marketing strategy when needed

What do we offer for your growth?

• Adaptive 24/7 schedule that allows you to sync your working hours with a team to ensure efficient communication
• Convenient office in the eye-pleasing, comfortable district of Lviv, well-developed infrastructure, and fine views. The area is easy to reach from any part of the city
• Competitive salary that depends on your experience and skills
• Salary review each quarter
• A friendly and cooperative team. We like to party, and we often organize company offsite. And we even have our own cook with Michelin reward (almost)

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day. 
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 12 PTO days, 10 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.