Jobs at Djinni

Proxima Research International is a group of companies specializing in data management and information solutions for the pharmaceutical market. We deliver expert services in CRM/ETMS implementation and support, healthcare professionals database management, omnichannel marketing, BI solutions, IT development, market research, and consulting.

We are currently looking for a Head of Managed Services.

Key Responsibilities

• Automate customer support processes.
• Implement the optimal platform for managing the customer support service.
• Build and coordinate the Help Desk and Customer Response Managers team.
• Define, monitor, and manage team KPIs.

Experience and Skills

• Experience in setting up and administering Zendesk.
• Experience in building KPI systems and managing support team performance.
• Upper-Intermediate (B2) English or higher.
• Experience in implementing and configuring AI chatbots is an advantage.
• Experience working in B2B product support (SaaS is a plus).

We Offer

• Direct reporting to the Head of Business Unit.
• Established customer support resources with opportunities for innovation.
• Hybrid working format.
• Official employment.
• Competitive salary with a fixed base and quarterly bonuses.
• Standard working hours: 9:00 AM – 6:00 PM.

If you are interested in leading the Managed Services function, optimizing customer support processes, and driving service excellence in an international company, we would be happy to meet you.

Junior Recruiter (3 Open Positions) — Kyiv Office

We are expanding rapidly and launching a brand-new office location in Kyiv! We are looking for 3 ambitious Junior Recruiters to join our  team. Your primary focus will be high-volume sourcing and hiring for blue-collar positions (warehouses and production facilities).

Because we are growing fast and the pace is dynamic, this role offers a real opportunity for rapid career progression to a Team Lead position.

Job Details

• Salary: 15,000 UAH base + motivating KPI bonuses for filled vacancies.
• Format: Full-time, In-Office only (Kyiv, Monday–Friday).  A remote working option is available in case of force majeure.

• Probation Period: 3 months.

   

Key Responsibilities

• Sourcing candidates for factories and warehouses using local job boards (Work.ua, Robota.ua, etc.).
• Conducting initial phone screenings and selecting qualified applicants.
• Maintaining a high volume of outbound calls to close positions quickly and efficiently.
• Managing and updating the candidate pipeline.

Requirements

Must-Have:

• Experience: At least minimal prior experience in recruitment or talent acquisition.
• Communication: Exceptional phone communication skills and a high level of empathy.
• Mindset: A strong results-oriented attitude, high energy, and the ability to work in a fast-paced environment.

Nice-to-Have (A Huge Plus):

• English Level: Intermediate / Upper-Intermediate. While your immediate focus will be local hiring, our long-term roadmap includes expanding recruitment beyond Kyiv and scaling internationally. Knowing English is a great asset for your future career growth within our company.

What We Offer

• Clear and transparent financial motivation (Base + uncapped KPI).
• Comfortable working conditions in a brand-new office in Kyiv.
• Fast-track career growth opportunities to a managerial level.
• Active onboarding and support from senior colleagues.

📩 How to Apply

To apply, please send your CV or drop a message directly

We are ZBL — an international product-led EdTech company that creates, launches, and scales its own digital fitness products across global markets, including Tier-1 markets such as the US, UK, and Canada, as well as European countries.

Our ecosystem has an active audience of over 2.2 million users worldwide. We combine product development, content, analytics, and experimentation to build and scale digital products for international audiences.

Currently, we are looking for an Email Marketing Specialist who will help us develop and scale our email marketing direction, build effective communication funnels, and optimize customer journeys.

Responsibilities:

• Plan, create, and launch email campaigns (newsletters, sequences, promotional emails).
• Build and optimize email marketing funnels and automations.
• Segment email databases and personalize communication.
• Analyze email campaign performance (open rate, CTR, conversions).
• Conduct A/B testing for subject lines, content, and campaign structures.
• Collaborate with designers and the marketing team to create engaging email content.

• Set up and manage automated email workflows and triggers.

   

Requirements:

•  English proficiency: B2 level or higher.
• 2+ years of experience in email marketing.
• Strong understanding of email marketing funnels and automation.
• Experience working with email marketing platforms such as SendPulse, Mailchimp, HubSpot.
• Understanding of email marketing analytics and performance metrics.
• Basic knowledge of customer journey and marketing funnels.

• Strong attention to detail and ability to work in a structured way.

   

Nice to Have:

• Experience with CRM systems.
• Basic copywriting skills for email campaigns.
• Experience working with digital products or marketing agencies.

• Understanding of marketing automation strategies.

   

We Offer:

• 100% Remote: Full-time employment with working hours aligned with Ukrainian and European time zones.
  Paid Time Off: 12 calendar days of paid vacation and 5 paid sick days per year.
• Professional Development: Free access to all our educational products, a strong community of experienced marketers, and an environment where you can test bold ideas and hypotheses.
  Career Path: A clear and direct path to becoming a Senior Email Marketing Specialist.
  Startup Culture & Autonomy: Fast decision-making, minimal bureaucracy, a high level of ownership, and the freedom to turn ideas into action without micromanagement.

What you'll work on

• 3D animations in Blender for websites and landing pages
• Product visualizations and animated scenes
• 3D assets and interactive elements for the web
• Loops, showcases, and promotional renders
• Social media content

• 3D visuals and animations for Dribbble shots, Behance case studies, and internal studio projects

   

What we're looking for

• At least 1 year of commercial experience — but if your portfolio speaks for itself, years don't matter.
• Strong Blender skills with experience creating high-quality 3D animations.
• You're comfortable working on different kinds of 3D projects, not just one niche.
• You understand modeling, materials, lighting, cameras, animation, and rendering.
• Bonus if you've created optimized 3D assets or animations for websites (GLB, Three.js workflows, web optimization).
• You manage your own time and don't need hand-holding.

What you'll work on

Website and landing page design, brand identity systems, UI kits and component libraries, marketing and pitch materials, social media content, Dribbble shots, Behance case studies, internal studio projects and tasks

What we're looking for

At least 1 year of commercial experience — but if your portfolio speaks for itself, years don't matter. You're comfortable across different design types — websites, branding, UI — not specialised in just one thing. Figma at a confident level. You manage your own time and don't need hand-holding

Looking for a strong, experienced Team Lead of Media Buying to join our growing team.

Our goal is to create an industry benchmark agency with cutting-edge expertise in CPA traffic, Gambling vertical, and we need a leader who can recruit, mentor, and guide a high-performing team of media buyers while driving measurable results.

If you’re a hands-on leader with a passion for growing teams, scaling campaigns, and setting new standards in the industry, we’d love to have you on board!

Requirements:

• 2+ years of proven experience as a Team Lead Media Buyer.
• Track record of nurturing and training media buyers from junior to advanced levels (proof of past success required);
• Hands-on practitioner with expertise in creating and optimizing campaigns.
• Strong experience with CPA traffic, focusing on testing caps and scaling profitable results.
• Deep understanding of traffic quality, GEO-specific strategies, and sustainable approaches

• Established expertise in top GEOs with a proven ability to perform and scale.

   

Responsibilities:

• Build and lead a team of media buyers, focusing on training and developing junior talent into high-performing professionals.
• Develop, launch, and optimize CPA campaigns with a focus on top-tier GEOs and traffic quality.
• Share expertise in creating, testing, and scaling profitable campaigns that ensure ROI and redeposit rates.
• Provide hands-on guidance, from crafting working strategies to testing hypotheses and identifying successful combinations.
• Focus on delivering consistent test cap scaling and transitioning to high-performance caps in CPA campaigns.

• Analyze market trends, maintain an up-to-date understanding of approaches for different GEOs, and utilize strategies that prioritize quality traffic and profitability over low-value tactics.

   

What we offer:

• Competitive salary: rate + high % of profit (personal and team’s)
• Unlimited budgets for profitable campaigns;
• Work with TOP global brands from the world of Gambling;
  20 paid vacation;
• A dynamic and flexible startup environment that encourages innovation;
• Rockstar professional team (mediabuyers, affiliate, tech, creative, finance);
• 100% Remote work.

Mandatory Skills
- Minimum 3+ years of hands-on Python backend development experience in production environments
- Strong Python fundamentals (clean code practices, typing discipline (where used), debugging, and performance awareness)
- Experience building web APIs with a modern framework (FastAPI) and designing maintainable endpoints
- Strong understanding of API patterns (authentication/authorization basics, input validation, pagination, versioning, consistent error contracts)
- Solid database experience (PostgreSQL preferred - schema design, migrations, indexing, query optimization, transaction basics
- Experience with asynchronous/background processing and handling retries
- Experience writing tests (pytest or similar): unit + integration tests, mocking, test data strategy
- Familiarity with production-grade practices (logging, monitoring basics, configuration management, secure secrets handling)
- Ability to detect, analyze, and resolve issues in production systems
- Comfortable doing root-cause analysis
- Ability to work independently in a remote setup with proactive, clear communication.

Responsibilities:
- Build and ship backend features for Obriy AI / SURE platform - APIs, services, and workflow components that power automation, integrations, and knowledge modules
- Design, implement, and maintain clean, well-documented REST APIs (and internal service interfaces) with strong validation and error handling
- Integrate with external systems (CRMs, support tools, messaging channels) using stable adapters, retries, and safe failure handling
- Implement background processing and asynchronous workflows (queues, schedulers) for long-running tasks and integrations
- Maintain and improve data models and persistence: schema changes, migrations, query performance, data consistency
- Improve reliability and observability: structured logging, metrics, tracing, alerts, and practical runbooks
- Troubleshoot production issues, perform root cause analysis, and deliver robust fixes with minimal regression risk
- Write and maintain automated tests (unit/integration) and support QA with clear test scenarios and reproducible cases
- Participate in code reviews, contribute to backend best practices, and keep engineering documentation up to date
- Collaborate closely with Frontend, DevOps, and Product teams to refine requirements, estimate work, and deliver iteratively.

Nice to have: 
- Experience with LLM/GenAI integrations (OpenAI-compatible APIs), prompt orchestration, tool-calling patterns, and safety considerations
- Familiarity with RAG pipelines (embeddings, vector databases, document chunking, retrieval quality evaluation)
- Experience designing integration connectors 
- Knowledge of event-driven architecture (Kafka/RabbitMQ/NATS) and distributed systems concepts
- Experience with Docker and Kubernetes-based deployments (understanding runtime constraints and observability)
- Familiarity with security best practices: OAuth/OIDC, RBAC/permissions modeling, audit logs, data protection principles
- Experience with performance tuning: profiling, caching strategies (Redis), async I/O optimization
- Experience working in B2B SaaS / enterprise environments with reliability and compliance expectations.

Asabix is an IT company that has been developing CRM/ERP systems, AI solutions, B2B portals, and eCommerce platforms for businesses in the US and Europe since 2017.

We already have live projects with US-based clients that are actively used in their day-to-day operations. This means you won’t be starting from scratch in sales — you’ll have real cases to build trust and close deals faster.

We work both on custom development (outsourcing) and on our own products.

Responsibilities:

• Identify and acquire new clients in the US;
• Build and maintain a network with decision-makers;
• Run discovery calls and present our services;
• Identify business needs and shape solutions together with the technical team;
• Prepare commercial proposals;
• Manage deals from first contact to contract signing;

• Work with CRM (lead tracking, deal stages, pipeline management);

   

Requirements:

• At least 1 year of experience in B2B IT sales;
• Experience working with US clients or a solid understanding of the US market;
• Strong spoken and written English;
• Ability to generate leads independently and build a pipeline;
• Understanding of selling custom development and digital products;

• Experience working with CRM systems.

   

What we offer:

• Remote work with a focus on the US market;
• Fixed salary + commission from closed deals;
• Coverage of conference and industry event expenses;

• Fast decision-making without unnecessary bureaucracy.

   

We’d be glad to work together.

Vector Moving is a U.S.-based moving and logistics company with over 10 years of experience delivering reliable residential and commercial moves across New Jersey and New York.
 

We manage the full relocation process — from packing to on-time delivery — with a strong focus on quality, accountability, and attention to detail. For us, details are part of the standard, not an afterthought.
 

Now we are expanding our sales department — the key link between warm leads and loyal clients. We’re looking for a Salesperson who is smart, confident, and ready to work in a dynamic team where quality matters more than quantity.
 

🌐 Our website: https://vectormovers.com/

📸 Instagram: https://www.instagram.com/vectormoving?igsh=MTgzbTZrbHcwYjQyMw==
 

✔️We Offer:

1. Fully remote position
2. Monday to Friday (9 AM — 5 PM EST) (16:00 — 00:00 in Kyiv time)
3. Salary tied to USD
   • $700-$1350 base pay + bonuses(You can increase your base salary by consistently achieving your performance targets).
   • Commission pay
   • Conversion bonus
4. First-month paid training program with dedicated mentorship support. We have developed an effective onboarding system that helps trainees quickly adapt and start meeting their targets.
5. Opportunity to work on the U.S. market
6. Bonuses and commissions for each closed deal
    

✔️Who we are looking for:

• Fluent English (a must)
• Have at least 1 year of experience in sales (B2B or B2C, product or service)
• Have worked with CRM systems and understand the sales process
• It’s a plus if you have experience in the U.S. market or moving industry.
   

✔️What you’ll be doing:

• Working with warm leads: communicating with clients who have already shown interest
• Preparing accurate quotes for moving services and walking the client through every detail
• Updating lead statuses and notes in the CRM
• Coordinating with the dispatcher or operations team to confirm availability
• Responding to follow-up questions via phone, email, or text
• Tracking your daily performance and sharing a short summary with your manager
• Jumping between multiple client threads, chats, or internal updates — and keeping things organized like a pro
   

✔️Our recruitment steps:

1. Pre-screening call — 20 minutes
2. Application form
3. Video interview with HR
4. Final interview with the manager
5. Job offer

No cold calls. Just real sales. Ready? Apply today! HR Vector Moving

We are Vector Moving — a fast and client-focused moving company in the U.S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.

Our dispatcher team is the heart of daily operations. Now we are looking for a focused, calm, and responsible Team Lead Dispatchers to join us.
 

This is a leadership role, but it is also a hands-on operational position. You will not only coordinate the work of other dispatchers, but also be directly involved in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, coordinating crews, and making sure every order is properly covered and executed. This role requires a high level of responsibility, strong attention to detail, and the ability to make quick, independent decisions in dynamic situations.

Conditions & Requirements

• Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.
• Salary: $2200 during trial period (3 months), then $2400 + bonuses.
• Schedule : 8:00 AM — 6:00 PM EST (15:00 — 01:00 Kyiv time), Monday to Saturday (usually 2 days off per week). Lunch break: 30 minutes (flexible).
• English level: B2+ — you must understand clients and give calm and clear answers when something changes.
• Training and support from the team.
• Work in CRM and other modern tools.
   

What You’ll Actually Be Doing

This is not just about managing people. As a Team Lead Dispatchers, you will be the pulse of daily operations: coordinating the dispatcher team, participating in dispatch planning, managing complex situations, and ensuring high service quality.

Your day (or evening) may look like this:

• Planning and coordinating the dispatcher team’s workflow: assigning tasks based on dispatcher workload, strengths, and current operational priorities.
• Participating in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, and making sure each order has the right crew and vehicle.
• Distributing field staff teams across orders based on schedule, location, job complexity, availability, and operational needs.
• Monitoring whether orders are properly covered: team assigned, truck assigned, notes updated, and all key details checked.
• Supporting dispatchers during busy hours, complex jobs, delays, changes, or unexpected situations.
• Monitoring task completion and quality of service.
• Adapting and training new dispatchers: giving instructions, explaining processes, providing feedback, and supporting their growth.
• Participating in creating and documenting processes that are missing or need improvement.
• Maintaining constant communication with dispatchers and other departments: Sales, Customer Support, HR, drivers, and field staff.
• Resolving non-standard situations: vehicle breakdowns, delays, staffing shortages, schedule changes, client issues, or team replacements.
• Updating CRM and reports: tracking orders, comments, payments, fines, tolls, vehicle maintenance alerts, and other operational details.
• Suggesting process improvements to increase speed, structure, and quality of operations.
• Supporting team morale: motivating, praising, and helping colleagues during peak hours.
   

This role is a great fit if you:

• Can combine leadership with hands-on operational work.
• Can manage multiple tasks and keep the team organized.
• Stay calm under pressure and think clearly.
• Take responsibility for team results, not just your own tasks.
• Understand that dispatching is about speed, accuracy, communication, and attention to detail.
• Can delegate tasks effectively and provide constructive feedback.
• Support new team members and share knowledge practically.
• Can resolve conflicts without escalation, balancing client and company interests.
• Are ready to be actively involved in daily operations, not only supervise from the side.
   

If you have recognised yourself and are ready for a new challenge, we are waiting just for you!

HR Vector Moving

Your Project: Taimi

Taimi is an inclusive LGBTQ+ dating app carefully designed to explore users' diverse romantic and sexual preferences. It ranks among the Top 5 dating apps in the U.S. by downloads, with partnerships with Doja Cat, Katy Perry, Lil Nas X, Netflix, The Ellen Show, Rolling Stone Magazine, and more.

Taimi today: 31M users , 1.5M MAU, 84M+ matches annually.

The Role

We are looking for a Junior Marketing Designer to join our Performance Marketing team. You will create static and motion creatives for paid acquisition campaigns across TikTok, Meta, and other advertising platforms. Together with marketers and designers, you will participate in brainstorming sessions, test new visual ideas, and help scale creative production.

You Will

• Create static and motion ad creatives for paid acquisition campaigns.
• Adapt and improve existing concepts based on performance data and feedback.
• Participate in brainstorming sessions and creative testing.
• Work closely with marketers and creative team members.
• Support high-volume creative production workflows.

We'll Have a Match If You

• Have basic experience with Figma and After Effects.
• Have an understanding of social media visual trends.
• Have attention to detail and the ability to work with feedback.
• Have strong motivation to grow in performance marketing design.

Will Be an Advantage

• Experience with TikTok-style creatives.
• Experience creating UGC-style ads.
• Experience generating AI photo and video content for marketing campaigns.
• Familiarity with AI tools used in creative production.

Your Journey

Message from the recruiter  →  Interview  →  Test  →  Final interview  →  Job offer

Type of Cooperation

• Office in Kyiv
• Remote

Why appflame?

• Involvement in Ukrainian products that compete with the world's best players.
• The ability to implement your own ideas — not the feeling of a cog in the system.
• Meaningful and useful products, created not just for shareholders to earn money.
• A sense of yourself among your people who are charged with results.
• Work with the global market and a huge audience.
• Direct contact with Snapchat, Meta, Google, Apple, and access to their best practices.
• Well-established processes and no barriers to growth within the company.
• Transparent evaluation of work based on personal performance indicators.
• Powerful social package and fair compensation.

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.

Where high-stakes experience meets human-first communication.

VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter.
If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.

🎯 What You’ll Be Doing

1. Managing VIP Players

• Daily communication via chat & email (EN)
• Warm, personal messages and soft-touch engagement
• Celebrations, check-ins, answering questions, and guiding players through their journey

2. Working With Bonuses

• Issuing SC/FS within clear, structured limits
• Keeping accurate records of every decision
• Following the no–double-subsidizing policy

3. Player Monitoring & Activity Tracking

• Watching for purchase patterns, drops in activity, and unusual behavior
• Handling players across Tier 4 → Tier 1
• Updating player profiles, adding notes, preferences, and risk insights

4. Anti-Abuse & Anti-Fraud Awareness

• Spotting red flags early
• Avoiding bonus allocation to questionable accounts
• Escalating suspicious cases to Head of VIP / Compliance

5. Cross-Team Collaboration

• Passing cases to Support, Finance, Compliance when needed
• Following internal VIP flows smoothly and consistently
   

🌟 What We Expect From You

• Excellent, calm, and clear communication with players
• English at Upper-Intermediate level or higher — confident written communication in EN
• Ownership of your decisions and actions
• Strong attention to detail — especially in text
• Desire to grow beyond simple ticket handling
• Openness to learning the VIP style: tone, communication, tier logic
• Confidence and stability when working with high-value players
   

💚 What We Offer

• Higher financial motivation compared to support roles
• Competitive salary with potential to grow as you take on more responsibility
• A role where your decisions directly influence VIP retention and revenue
• Structured schedule:
  • Start: 5/2, 8-hour shifts + 1-hour break
  • Later: possible transition to 2/2, 12-hour shifts

We are hiring on behalf of our client – an American media company with an office in Warsaw. They run a high-volume, performance-driven newsletter portfolio and drive traffic to advertisers and brand partners through owned channels. Affiliate revenue is a core part of the business, and they need someone to own the partner relationships that make it work.

This is a senior, commercial role. You will be the main point of contact for advertisers, affiliate networks, and affiliate managers — building relationships strong enough that partners bring you their best deals first, before anyone else sees them.

You will own payout negotiation end to end: commission rates, CPAs, rev shares, bonuses. That means reading performance data, spotting where a deal is underpriced, and pushing for better terms – not just accepting what a partner offers. You also own tracking hygiene across campaigns: links, sub-IDs, attribution, making sure nothing breaks and no revenue leaks.

Responsibilities

1. Partner communication & coordination

• Be the main point of contact for advertisers, affiliate networks, and affiliate managers
• Keep promo schedules, offer updates, performance feedback, and follow-ups tight and proactive
• Build strong relationships so partners prioritize us and share better deals first
• Spot new opportunities early and move fast to secure them

2. Payout negotiation & deal management

• Negotiate commission rates, CPAs, rev shares, and bonuses to maximize earnings
• Regularly review terms and push for improvements based on performance data
• Identify underperforming/undervalued deals and renegotiate with clear numbers
• Manage renewals and escalate when terms need to change

3. Tracking, links & execution

• Own tracking links, sub-IDs, parameters, and attribution hygiene across campaigns
• Prepare promo packages for internal teams (links, copy, creatives, instructions)
• Coordinate launches across multiple partners and deadlines at the same time
• Keep clean records of partners, offers, assets, and timelines

4. Performance & growth

• Monitor partner performance and flag where we’re leaving money on the table
• Improve partner workflows so we execute faster and capture more revenue
• Longer-term: industry events and conferences can be part of growth, but near-term focus is performance and revenue impact

Requirements

• 4+ years in affiliate / performance marketing (preferably publisher/traffic side)
• Proven experience negotiating payouts (CPA, rev share, commissions, bonuses) with advertisers or networks
• Strong understanding of tracking (links, sub-IDs, attribution, what breaks conversions)
• Highly organized with a “zero mistakes” mindset
• Strong English (C1+)
• Comfortable managing multiple partners and deadlines in parallel
• Hungry to grow, performance-oriented, and comfortable with occasional irregular hours when needed

Nice to have

• Experience with Impact, CJ, ShareASale (or similar platforms)
• Affiliate network relationships / strong partner Rolodex
• Experience in digital media / newsletter monetization
• Comfortable attending industry events

What we offer

• Competitive salary + performance-based bonuses
• 21 paid vacation days + 14 paid sick leaves
• Warsaw office available (hybrid setup)
• A fast-moving, high-performing team with real ownership and growth opportunities

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.
 

We are currently looking for a Junior 2D Motion Designer to create engaging animated videos for social media. As part of the team, you will learn how to work with animation and video content for different platforms, master motion design tools and techniques, and have opportunities to exchange knowledge and receive feedback from colleagues.
 

Over the past year, our team has grown significantly. Our Motion department now includes 30+ specialists, and we continue to expand активно, creating new opportunities for learning and professional growth.
 

Your future responsibilities:

• Work with existing projects (collections).
• Create advertising creatives based on briefs.
• Adapt videos for different platforms and localizations.
   

What you’ll need:

• Basic motion design skills (commercial experience is not required).
• Confident proficiency in Adobe After Effects.
• Understanding of video editing and principles of viewer attention.
• Ability to work with text, color, and composition.
• Pre-Intermediate+ level of English.
• Attention to detail, ability to learn quickly, and strong self-organization.
   

It would be great if you also:

• Have experience creating ads for social media.
• Have worked with extensions such as Animation Composer, Motion Tools, CompositeBrush, and others.
• Are familiar with AI tools such as NanoBanana, Veo3, ElevenLabs, and others.
• Know how to use scripts and expressions in your workflow.
   

What awaits you at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
A like-minded community. A supportive environment with open discussions, where constructive feedback is the norm.
Knowledge sharing. Regular case reviews, discussions of new animation features, and trend analysis.
Growth and learning. Access to internal learning resources and professional courses.
Technical support. Compensation for software, stock assets, and AI services.
Mentorship system. Guidance from an experienced mentor during onboarding.
Structured onboarding. Clear processes, organized knowledge bases, and an efficient start.
Work format. Full-time remote work. Currently, we are looking for a specialist for a 3-month project-based collaboration, with the possibility of extension.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are now looking for an IT Support Engineer to join our team and provide reliable technical support, ensuring stable access to corporate systems and smooth daily operations across the company.

Main responsibilities:

User Support (L1)

• Receive, analyze, and process requests through the service desk.
• Provide prompt assistance to employees regarding:
  - access to services (Google Workspace / Okta / Slack / GitHub, etc.);
  - corporate VPN operations (Pritunl);
  - corporate devices and workstations (Windows/Mac);
  - basic networking issues;
  - corporate security policies.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.

Incidents and Requests

• Classification and escalation of complex requests to the L2 support team.
• Maintaining clear communication with users until task completion, including providing regular updates on long-running tickets and final confirmation of resolution.
• High-quality ticket documentation, including context, actions taken, and outcomes, in a format suitable for audits and knowledge base contribution.
• Participation in backlog reduction and continuous improvement of support processes.
• Tracking recurring requests and initiating updates to documentation or automation to reduce their frequency.

Administration and Routine Tasks

• Creation and deactivation of users in corporate systems.
• Provision of access according to roles and internal policies.
• Updating documentation and the knowledge base.
• Ensuring compliance with standard procedures (onboarding/offboarding).
   

About you:

• 1+ years of experience in technical support for 500+ users or equivalent hands-on experience administering corporate IT infrastructure.
• Hands-on experience administering Google Workspace (user creation/deactivation, groups, OUs, access management) and Okta or a similar SSO provider (SAML/OIDC, MFA, provisioning).
• Experience configuring corporate VPN clients (Pritunl or similar) on macOS and Windows, with the ability to troubleshoot common connectivity issues.
• Experience supporting Windows and macOS environments at an end-user level: software installation/updates, permission management, basic network troubleshooting, and MDM-related tasks.
• Understanding of core networking concepts such as DNS, DHCP, Wi-Fi/Ethernet, and proxies — enough to localize issues to a specific layer rather than guess.
• Strong problem-solving, communication, and service-oriented mindset.
• Ability to clearly document tickets, including issue context, tested hypotheses, actions taken, and resolution. Understanding that a ticket is not only a response to the user, but also an artifact for the team and the knowledge base.
   

Will be a plus:

• Experience working with service desk systems (Jira Service Management, Freshdesk, etc.), including workflow and SLA configuration.
• Understanding of ISO/IEC 27001 processes or participation in related projects.
• Experience interacting with a large number of users (500+).
• Basic scripting skills (Bash / PowerShell / Python) for automating routine tasks.
• Experience using AI tools (ChatGPT, Claude, GitHub Copilot, etc.) to speed up daily work: writing scripts, parsing logs, generating response templates, and analyzing errors. Understanding where AI is helpful and where it may be misleading.
• Experience or strong interest in infrastructure/DevOps practices, including GitHub Actions, containerization, and basic cloud services.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

Find more about us on social media platforms: Instagram, LinkedIn.