Jobs at Djinni

Company: Founder (Digital Crypto Bank)
Location: Dubai, UAE (on-site)
Type: Full-time

About the role

We are looking for a reliable, high-energy personal assistant to support the Founder in Dubai. This is an on-site role focused on meetings, follow-ups, daily coordination, and personal/work administrative tasks. You’ll act as an extension of the Founder—spotting what needs to be done and making it happen.

Key responsibilities

• Join meetings, take notes, track action items, and follow up with stakeholders.
• Manage calendars, scheduling, reminders, and meeting logistics.
• Handle calls and messages when the Founder is unavailable.
• Coordinate day-to-day tasks, errands, and operational follow-ups.
• Support travel planning, document handling, and local administrative needs.
• Maintain high confidentiality and professionalism.
  
   

Ideal candidate profile

• Prior experience as a Personal Assistant / Executive Assistant in a fast-paced environment.
• Strong English is required; Hebrew is a plus (not required).
• Highly organized, proactive, able to multitask and prioritize.
• Calm under pressure, service-oriented, strong attention to detail.
• Based in Dubai .
  
   

Moon Active is one of the world's top mobile game companies, our teams leverage cutting-edge technologies to craft fun and interactive games enjoyed by millions worldwide. We produce exciting and engaging entertainment for players across the globe and pride ourselves on developing top-quality casual games that invite and allow players to connect with one another.

We're looking for a talented and experienced DevOps Engineer to join the team in the Warsaw office.

This position will allow you to work on our highly scalable gaming backend and our massive data processing pipeline, ingesting billions of daily events, and making sure our systems and infrastructures scale and perform at optimal levels.
 

Responsibilities

• Build and maintain Cloud infrastructure, tools and services (GCP, AWS, Cloudflare);
• Container platform operations (GKE);
• CI/CD automation management (GitHub, ArgoCD);
• Security and compliance management (IAM, infrastructure, network, GKE and middleware);
• System observability;
• Incident management;
• Cloud cost management;
• Disaster recovery and business continuity.

Requirements

• 4+ years experience as DevOps/SysAdmin engineer;
• Experience with cloud providers such as GCP, AWS, Azure;
• Experience with containerized environments and microservices (Docker, Kubernetes);
• Experience with IaC tools (terraform, crossplane, ansible, etc.).
• Experience with scripting fundamentals (Python, Bash, Ruby, Lua or similar);
• In-depth knowledge of version control systems, build/release systems, CI/CD systems (Git, Fastlane, Github Actions, etc.);
• Hands on experience with Unix based systems;
• Understanding of monitoring and logging tools (Grafana, Prometheus, ELK or similar);
• Fluency in English is a must.

Advantages

• SW development experience(Golang, Java);
• GitOps, Helm and Kustomize experience.

Benefits

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions;
• Thrive in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with talented colleagues across teams;
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company;
• Influence and help build personalized product experiences that impact millions of users worldwide.

We offer

• Generous compensation; paid vacation and sick leave;
• Extensive medical and life insurance coverage for you and your family;
• MultiSport Card, Yoga & Pilates classes in the office; 
• Comfortable and modern office located on Królewska 16 street in Warsaw;
• Free daily breakfasts and lunches, and a fully stocked kitchen with snacks and fruits;
• Latest tech equipment, including macOS devices;
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Fun and collaborative workplace culture with regular Friday Happy Hours and team gatherings;
• Relocation bonus for candidates moving to Warsaw;
• Bicycle and Car parking.

We are an affiliate-focused SEO team within Natural Links, working exclusively in the gambling niche.
Our core activity is building and scaling large networks of satellite websites targeting casino brands and game-related keywords.

    About the Team

• Affiliate SEO direction inside Natural Links
• Launched in summer this year, now actively scaling
• Clear processes and production-ready setup (not a raw startup)
• Internal automation for:
  • mass website creation
  • link building workflows
  • SEO scaling processes
• Operating at high volumes (hundreds of websites)
  
  Responsibilities
• SEO management of affiliate satellite websites (casinos & games)
• Working with large-scale website networks
• On-page SEO, site structure, internal linking
• Link building control and optimization
• Monitoring performance and identifying growth opportunities
• Contribution to affiliate SEO strategy and scaling
  
  Requirements
• Practical experience in gambling affiliate SEO
• Understanding of satellite sites, money pages, and affiliate funnels
• Experience with large site volumes
• Strong link building knowledge in competitive niches
• Confident with Ahrefs, GSC, and similar SEO tools
• Ability to work independently and take ownership
  
  Nice to Have
• Experience with PBNs, crowd links, tier systems
• Experience working with automated SEO workflows
• Understanding of Google updates in gambling niches
• Experience with Keitaro or other affiliate tracking systems
  
  What we offer
• Remote-first culture with an international team
• Flexible schedule + transparent KPIs
• 30 business days of paid off
• The opportunity to directly influence company growth.

SOLMAR is a Ukrainian womenswear brand focused on timeless essentials that combine comfort, versatility, and modern style. We are actively expanding into the U.S. market and building a strong ecommerce presence for international growth.
 

We are looking for a strategic Head of Marketing to lead SOLMAR’s expansion in the United States. This role is responsible for building and scaling the full marketing function with a strong focus on performance. You will own the marketing strategy for the U.S. market, manage budgets and build a high performing team.
 

What you’ll do: 

• Build and execute channel and promotion strategies for the U.S. market.
• Improve website conversion rate and lead CRO initiatives based on data and testing.
• Analyze Shopify data and optimize the full customer journey.
• Own key metrics including ROAS, CAC, LTV, and MER.
• Manage marketing budgets and ensure profitable growth.
• Oversee paid media, email marketing, and retention strategy.
• Align marketing with product launches and inventory planning.
  
  Requirements:
• At least 3 years of experience in ecommerce or B2C projects.
• At least 3 years of hands on experience with paid media, retention, and customer acquisition channels.
• Experience managing marketing budgets from $5,000 per day.
• Strong analytical skills and confident work with performance metrics and forecasting.
• At least 2 years of experience leading and managing a marketing team.
• Strong communication and leadership skills with the ability to align teams around clear goals and strategy.
  
  Nice to Have:
• Experience with Shopify.
• Experience working with the U.S. market.
  
  We Offer:
• Competitive salary + performance-based bonuses.
• Remote work with flexible schedule.
• Clear career growth opportunities.
• Access to courses and learning resources to support your professional development.
   

We’re looking for a Full-Stack Developer with strong Python backend experience and modern React / Next.js frontend skills to help build secure, scalable AI-powered healthcare applications.

You’ll work on APIs, data-intensive systems, and intuitive UIs used for clinical insights and AI-driven workflows.

Backend Requirements (Python)

Required

• 4+ years of professional experience with Python

• Experience with PostgreSQL or other relational databases

  (schema design, indexing, query optimization)

• Experience building RESTful and async APIs

  (FastAPI, asyncio, aiohttp, or similar)

• Strong understanding of Python concurrency and parallelism
• Experience with ORMs (SQLAlchemy or similar)
• Background job systems (Celery, RQ, or similar concepts)

• Experience integrating AI / LLM services

  (OpenAI, Anthropic Claude, LlamaIndex)

• Experience with vector search / embeddings

  (pgvector, OpenSearch, Pinecone, or similar)

• Message queues: Redis, RabbitMQ, Kafka
• Familiarity with AWS: S3, EC2, RDS, CloudFront, SES, OpenSearch
• Experience writing tests with pytest (including async tests)

Nice to have

• Experience with HIPAA compliance
• Background in healthcare, medical data, or EMR systems
• Familiarity with FHIR APIs

Frontend Requirements (React)

Required

• 3+ years of experience with React 18+
• Strong TypeScript skills (strict mode)
• Experience with Next.js (App Router, SSR concepts)
• Tailwind CSS (utility-first, responsive layouts)
• Component libraries: Radix UI or similar
• State management: Zustand and/or React Context
• Data fetching: SWR or similar
• Forms: React Hook Form + validation libraries
• Data tables (TanStack Table, virtual scrolling)
• Frontend testing: Jest, React Testing Library
• Familiarity with Feature-Sliced Design (FSD)
• Strong understanding of accessibility (WCAG 2.1 AA)
• Experience with WebSockets for real-time features
• PDF rendering (PDF.js or similar)
• Comfortable with Git workflows and code reviews

Backend Responsibilities

• Design, implement, and maintain secure, well-documented APIs
• Build backend services for AI chat and clinical insights
• Parse and process data from documents, EMRs, and third-party APIs
• Design and optimize PostgreSQL data models
• Efficiently handle large datasets and historical patient records
• Integrate backend systems with LLMs and vector databases

Frontend Responsibilities

• Build and maintain responsive, accessible UI components
• Implement complex UI features: forms, tables, dashboards, real-time updates
• Follow Feature-Sliced Design principles
• Manage global and feature-level state effectively
• Integrate frontend with backend APIs
• Optimize performance for large datasets
• Build data visualizations and clinical timelines
• Monitor and improve Core Web Vitals and bundle size

Benefits

• Opportunities to work on diverse and challenging projects;
• A supportive and collaborative team environment;
• 12 vacation days per year;
• 5 sick days per year;
• English classes;
• Access to therapist and psychologist support for mental well-being.

INFOBUS Holding is an international IT company founded in 2002.
We develop technologies that automate the passenger transportation market and simplify travel for millions of people worldwide.
 

Our Products:
🔹 Bussystem.eu — a universal SaaS system for ticket booking and passenger transportation management
🔹 INFOBUS.eu — a marketplace for selling bus, train, and flight tickets

We are currently looking for a Data Analyst to join our team and help us make data-driven decisions that move our products forward.
 

What You’ll Be Doing:

• Develop and optimize SQL queries in BigQuery with a focus on performance and cost efficiency. Maintain and improve existing SQL solutions.
• Implement and perform ad-hoc tasks to help requestors make better decisions.
• Work with other parties of the company to understand and translate their needs into data-driven solutions (reports, dashboards, etc.).
• Develop and maintain dashboards in Looker Studio.
• Maintain documentation for data sources, dashboard logic, etc.
   

What’s Important:

• 2+ years of experience in data analytics
• Advanced skills in SQL (BigQuery), Looker Studio (Tableau, Power BI)
• Experience with Google Analytics
• Strong problem-solving and analytical thinking skills
• Ability to identify key business needs and think critically
• Attention to detail, maintaining clean, consistent, and accurate data
• Ability to work independently, take ownership of projects, and deliver effectively

What We Offer:

• Work in an international product company with ambitious tasks
• Remote format + flexible schedule
• A team that values quality, initiative, and transparency
• A product that makes a real impact on millions of users
   

Interested in this opportunity? Send us your CV! 🚀

We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scalOur company is at the stage when there is a need for HR managers, we already have more than 200 people.

At the moment we are in search of just such a specialist who has or had recent experience in building business processes from scratch just for a company of this size with further growth.e and received the Best Sportsbook Operator award at the SiGMA Awards. 

We are currently continuing to develop actively and are recruiting for the following positions/positions HRM. 

Requirements

• Minimum 2 years of experience in HR (HR Generalist, HR Manager, HR Specialist, People Partner)
• Understanding of core HR processes (onboarding, offboarding, document flow, HR systems)
• Experience with HRM or HRIS systems (a strong plus)
• High attention to detail, responsibility, and ability to work systematically with data
• Strong communication skills and service-oriented approach

Responsibilities

• Employee onboarding and offboarding (documents, access, welcome procedures)
• Administration of HR systems (HRM, HRIS) and maintaining employee databases
• Managing and controlling access to corporate resources and tools
• Preparing and updating documents (job descriptions, instructions, regulations)
• Supporting internal HR processes (employee records, reporting, lists, birthdays, communications)
• Assisting managers and employees with day-to-day HR-related requests

What We Provide:

• Opportunities for professional growth and expansion of expertise within an international environment
• Direct impact on process optimization and partner relationship development
• Remote-first work format with flexible working arrangements
• Ongoing training and professional development support
• Paid vacation and sick leave
• Reimbursement for work equipment.

About the role

We are looking for a senior commercial leader to build and scale our go-to-market function from scratch. This role combines Sales + Marketing leadership at early growth stage: you will design the strategy, build the operating system (funnels, CRM, playbooks), and hire the team to execute.

Key responsibilities

• Own and execute the commercial growth strategy (initially B2B, later expanding into B2C).
• Build the full sales engine: ICP definition, outreach strategy, pipeline management, sales playbooks, pricing inputs.
• Build the marketing foundation: positioning, messaging, channel strategy, lead generation plan (in-house + vendors).
• Implement and manage CRM, reporting, dashboards and forecasting.
• Define KPIs/OKRs and ensure predictable growth.
• Recruit, onboard, and lead Sales/BD and Marketing team members and/or agencies.
• Develop partnerships and distribution channels (law firms, corporate service providers, traders/pro-trading communities, real estate & cross-border businesses).
• Work cross-functionally with Product/Tech/Compliance to ensure market-fit and scalable onboarding.
  
   

Ideal candidate profile

• Proven experience scaling revenue in fintech / neobank / payments / crypto.
• Track record building sales and marketing processes from zero to repeatable growth.
• Strong B2B partnerships and enterprise/SMB sales experience.
• Hands-on leader: can design the strategy and also execute early-stage tasks.
• Comfortable operating in regulated environments (licenses, compliance mindset).
• Excellent English; other languages are a plus.
  
   

Compensation

Competitive base salary + performance-based incentives (KPIs / revenue growth). We value value-for-money: impact and results matter.

Duration: 6+ months

We need a strong BA with trading experience for the Discovery Phase, AI-Assisted approach for documentation creation using Spec-kit or BMAD frameworks, and excellent knowledge in trading sphere.

Hard skills requirements (including years):

• 5+ years of experience working as a business analyst; preferably within a software development environment.
• Experience with AI-Assisted documentation creation flow (using BMAD / Spec-kit frameworks)
• Strong experience in Trading domain: assets, strategies, etc.
• Comprehensive knowledge of business analysis, requirements management, and Agile delivery principles.
• Proven experience in eliciting and documenting requirements in the form of user stories, use cases, and functional specifications.
• Ability to create comprehensive software requirements specifications (SRS).
• Strong grasp of software architecture, including Web applications, and a deep understanding of software/systems (UML).
• Proficiency in modeling business processes, knowledge of notations and methodologies (BPMN).
• Ability to interpret, structure, and clarify complex information into clear, actionable requirements.
• Experience leading workshops to gather requirements, build solutions, and present features.
• Excellent communication skills.

Key responsibilities:

• Lead structured workshops and maintain regular communication with stakeholders and the development team to gather, clarify, and document business and technical requirements.
• Investigate existing proof of concepts and relevant documentation to deliver comprehensive analyses of product positioning, target users, and competitive landscape.
• Translate business needs into detailed product structures, user stories, and use cases, while defining the MVP’s functionality, epics, and roadmap aligned with business goals.
• Collaborate with UX designers or independently create dynamic, interactive prototypes (preferably in Axure RP) to visualize and refine user journeys and feature flows.

A fast-growing Ukrainian-Israeli product fintech and blockchain company is looking for a Business Assistant to the CEO. This is a key position that involves supporting the CEO in daily tasks, analytics, and organizing business processes. We operate in the international market, so it is important that the candidate has the right to travel abroad and is ready for business trips and participation in conferences.

Key Responsibilities:

•  Provide administrative support to the CEO: manage calendar, schedule meetings, track deadlines

•  Organize business trips: book tickets, hotels, handle logistics, prepare documents

•  Participate in conferences and business events: accompany the CEO, coordinate meetings, prepare materials

•  Work with invoices and financial documents

•  Prepare analytical materials and reports

•  Handle document flow: prepare, edit, and store business documents, contracts, presentations

•  Communicate with partners, clients, and internal teams

•  Assist in monitoring task execution and support strategic initiatives

We are looking for:

•  At least 1 year of experience in a similar role (executive assistant, business assistant, office manager)

•  Fluent English (spoken and written)

•  Willingness to travel abroad for business trips

•  Availability to stay connected and quickly resolve urgent issues

•  High stress resistance and organizational skills

•  Experience working with business documentation and basic analytics will be an advantage

•  Ability to work independently and take responsibility for results

Will be an advantage:

•  Experience in blockchain, crypto, or fintech industries

•  Strong motivation to grow in this field

We offer:

•  Remote and  International business trips

•  Work schedule: 9:00–18:00 or 10:00–19:00

•  12 paid vacation days per year

•  14 official public holidays according to Ukrainian legislation

•  Paid sick leave

•  Fast-track professional growth in an international fintech company

•  Participation in key business processes and conferences

•  Direct access to top management — your ideas and initiatives matter

•  A friendly team that values efficiency and is open to experimentation

•  Gifts for special occasions

•  Competitive compensation

•  Timely payment in USDT

We are looking for a Project Manager to join our Product & Analytics team.

We need someone who can manage long-term projects end to end, deliver results, and stay in control even when reality makes adjustments along the way.

Our products are B2C, aimed at a broad audience. We work in a field close to media and socially significant digital projects, so experience in a similar context will be a strong advantage.

What you will do:

• Lead long-term digital projects: from idea and planning to launch and final reporting
• Break down projects into streams and tasks, manage timelines and risks
• Coordinate internal teams and external contractors
• Maintain and develop existing products (including working with feedback and bug reports)
• Prepare regular and ad-hoc reports on projects, products, and audience performance
• Optimize internal processes

What we value:

Experience

• 3+ years in IT in a Project Manager or Business Analyst role
• Experience with B2C products with a large audience is a strong plus
• Background in media, digital, content, or socially impactful projects is welcome
• EU residency
• Ability to work under a B2B contract

Skills

• Project development management: decomposition, task definition, deadline control
• Business Analysis skills: requirements gathering and documentation
• QA skills: test scenarios and acceptance criteria
• Analytics:
  • Google Analytics
  • Understanding of web, mobile, and social platform analytics
• Confident user of:
  • Jira, Slack
  • Google Sheets, Google Slides
  • Looker Studio and Google Apps Script are a plus
  • Iconosquare or other social media analytics tools
  • Meta Business Suite, TikTok Studio, YouTube Studio
• English — B1+

Soft skills

• Strong self-organization and prioritization
• Ability to work in a team and communicate with stakeholders
• Confidence in presenting results
• Stress resistance, empathy, and a sense of humor

Working conditions

• Monday–Friday, 09:00–18:00 (Warsaw time)
• Fully remote

About Us 

ChatRevenue.ai was founded by Ratmir Timashev (founder of Veeam) and Vlad Voskresensky (founder of Revenue Grid) to create the next generation of CRM systems. 

We’re building an AI-native CRM platform that completely redefines how sales automation works. 
By structuring data for intelligent automation, we enable agentic AI to design workflows, assist Sales Leaders and Reps in real time, and generate predictable sales funnels – all through a simple, chat-driven interface. 

Our mission: to build a CRM that works for User, not the other way around. 

About the Role 

This role is for engineers who thrive in dynamic environments, where processes are still being shaped and impact is immediate. 

At ChatRevenue, we focus on goals rather than ceremonies – no endless grooming sessions or heavy planning rituals. Decisions are made quickly through open dialogue and collaboration, not through layers of approvals. 

Previous startup experience is not required – what matters is curiosity, independence, and drive. As part of the core team, you’ll have the chance to own technical domains, lead innovation, and grow together with the company. 

What You’ll Do 

• Design, deploy, and maintain GenAI/RAG pipelines for production 
• Integrate LLMs and agentic assistants into business flows 
• Source, ingest, clean, and enrich external data streams 
• Build and manage vector search, embedding stores, and knowledge graphs 
• Explore and implement new ML/GenAI frameworks and multi-agent systems 
• Mentor developers and share knowledge across the team 

What We’re Looking For 

• Strong backend skills: Python, FastAPI, Webhooks, Docker, Kubernetes, Git, CI/CD 
• Hands-on experience with LLMs (OpenAI-family), LangChain/LangGraph/LangSmith, prompt engineering, RAG, vector stores (Azure AI Search, Pinecone, Neo4j, FAISS) 
• SQL, Pandas, Graph DBs (Neo4j), NetworkX, ETL/data cleaning, Kafka/Azure EventHub 
• Proven experience running RAG pipelines in production 
• Familiarity with graph algorithms (community detection, similarity, centrality) 
• Good English for documentation, API design, and teamwork 
• Startup drive, proactivity, independence 
• Willingness to relocate or travel within Europe; full-time availability 

Nice to have 

• Multi-agent LLM frameworks 
• Big Data pipelines in cloud (Azure preferred) 
• Production-grade ML/NLP, Graph ML 

Why Join Us 

• Remote-first culture – work from anywhere 
• Flexible schedule aligned with European time zone 
• Direct impact – your work is visible in the product from day one 
• Professional growth – own technical domains, lead innovation, scale with the company 
• Competitive compensation: $6000-9000 
• Core team – become one of the people who know the product best and shape its future 

If you want to be part of the core team building an AI-native CRM from scratch, we’d love to hear your story. 

Role description

To ensure the stakeholders of the group of companies (Ukraine, USA) minimize financial risks and operational efficiency. 

Responsibilities

Assess and manage capital structure across jurisdictions and fundraising initiatives;

Manage projects of various types (financial);

Form an accounting policy;

Form budget policy;

Ensure financial analysis and planning, reporting preparation;

Ensure management accounting;

Ensure the implementation of treasury operations;

Manage the development of the accounting system.

Requirements for candidates

IFRS reporting experience;
International tax planning experience;
Cost management skills (ABC costing, life cycle costing, target costing or other);
Performance management tools knowledge (BSC, KPI, OKR or other);
Investment management knowledge(NPV, PBP, ROI or other).

Let’s start with what PLANEKS offers:
0. Fast and comfortable hiring process.
1. 100% remote work opportunity and flexitime — choose working hours between 8:00–20:00.
2. Manage your compensation $$$$ budget — Travel tickets, Work equipment, Health insurance, Software, Sport, Training.
3. Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.
4. Everything to provide a good rest. YES: Paid vacation, national holidays, sick leaves (and support in case of serious diseases). NO: overtime, work on weekends.
5. Regular feedback, mentorship, and code reviews. Friendly and professional team that supports you.
6. Speaking clubs with a native speaker to maintain and improve your English level.
7. No bureaucracy — transparent processes and flat management.
We propose something more significant than a job. PLANEKS means developing a new lifestyle for our colleagues and clients. So take your part in it!

Position Overview

We are looking for a React Native Developer to build a mobile MVP from scratch for a modern fintech/health platform.
The app will allow members to:
 

• View balances
• Contribute funds
• Invest
• Track spending
• Manage reimbursements

All functionality will be powered by secure financial APIs (Lynx).
You’ll work closely with backend engineers and product stakeholders to ship a production-ready mobile app within a fast-paced MVP environment.

The Project

The product is a fintech/health platform focused on enabling users to manage financial contributions, investments, and reimbursements in a secure and transparent way.
The development phase is about to begin. This is a 0→1 MVP build, with a timeline of 1.5–2 months and strong potential for scaling afterward.

Current team:

 

• 2 Full-stack Python Developers
• QA Engineer
• Project Manager

Methodology: Agile
Your role: Mobile Developer (React Native) - fully responsible for the mobile application direction and implementation.

Required Hard Skills
 

• 2+ years of experience with React Native
• Strong TypeScript skills
• Experience building mobile apps from scratch
• Experience integrating REST APIs
• Experience implementing authentication flows (OTP, MFA, token-based authentication)
• Experience building data-heavy screens (charts, filters, transaction lists)
• Understanding of secure mobile development best practices
• Experience publishing apps to App Store / Google Play

Nice to Have
 

• Experience integrating financial APIs (especially Lynx API)
• Experience with fintech, payments, or investment products
• Experience building SOC2 / HIPAA-aware applications
• Experience with portfolio charts and financial data visualization
• Familiarity with multi-tenant systems

Key Responsibilities
 

• Handle the mobile MVP development from scratch
• Integrate backend APIs for accounts, payments, investments, and notifications
• Implement secure authentication and RBAC-aware flows
• Build analytics and portfolio performance screens
• Optimize performance (fast loading, efficient data handling)
• Collaborate closely with backend developers on API contracts
• Contribute to architecture and code quality decisions
• Ensure production readiness and successful app store releases

Soft Skills & Candidate Profile
 

• Startup mindset — comfortable building 0→1 products
• Proactive and autonomous — no hand-holding
• Strong ownership mentality
• Pragmatic decision-maker — balances speed and quality
• Comfortable working in fast-paced, evolving MVP environments
• Clear communicator who collaborates well with developers and stakeholders
• English level: Upper-Intermediate (B2)

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which includes Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! Seeing a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

Responsibilities: 

• Serve as the single point of contact for all IT-related queries and incidents via Microsoft Teams, Outlook, Jira Service Desk, and other approved communication channels. 
• Log, categorize, prioritize, and manage support requests within the Jira Service Desk system, ensuring accurate documentation and timely resolution. 
• Provide 1st and 2nd line technical support, troubleshooting hardware and software issues across Windows, macOS, Linux environments, desktops, laptops, printers, and mobile devices. 
• Support and maintain core IT infrastructure, including Active Directory, Microsoft 365 (Exchange Online, Intune, SharePoint Online), and local area network (LAN) services. 
• Take full ownership of assigned incidents and service requests, proactively monitoring progress, providing regular updates, and ensuring resolution within agreed service levels. 
• Diagnose and resolve technical issues efficiently using all available troubleshooting tools and resources, escalating when necessary. 
• Coordinate with external vendors and third-party support providers for issues requiring advanced or specialized assistance. 
• Maintain and manage IT asset inventory, including hardware lifecycle tracking and onboarding/offboarding documentation and handovers. 
• Support procurement processes for IT equipment and software, including recommendations, ordering, and deployment. 
• Deliver a high standard of customer service, adhering to IT service management best practices and internal service level agreements (SLAs). 
• Develop and maintain user guides, knowledge base articles, and support documentation to empower staff with self-service resources. 

• Provide basic end-user training and guidance on Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and other business systems as required. 

   

Requirements: 

• This is a fully on-site role based in Wrocław. Regular in-office presence is required to support effective collaboration and hands-on technical support. 
• Strong practical experience with Active Directory, Microsoft 365, Intune, and SharePoint is mandatory. 
• Advanced knowledge of Windows, macOS, and Linux operating systems, including support of desktops, laptops, printers, and mobile devices. 
• Proven experience in a similar role such as System Administrator, Network Administrator, or IT Support Engineer. 
• Solid understanding of networking concepts and infrastructure, including LAN/WAN environments, routers, and switches. 
• Experience working with databases and maintaining IT platforms across multiple operating systems. 
• Strong troubleshooting, analytical, and problem-solving skills. 
• Excellent verbal and written communication skills, with a customer-focused mindset. 
• Bachelor’s degree (BSc/BA) in Information Technology, Computer Science, or a related field. Relevant professional certifications (e.g., Microsoft Certified Systems Administrator – MCSA) are an advantage. 
• English proficiency at intermediate level or higher (B1+). Basic knowledge of Polish (A2 or higher) is considered a plus. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level.