Jobs at Djinni

COMFY — the leading omnichannel retailer of household appliances and electronics in Ukraine with over100 stores, which is among the top three e-commerce platforms. Every fourth Ukrainian family shops at COMFY.

We invite you to join the core team launching a new strategic direction for the company. As a Senior Backend Engineer, you will play a key role in building the technical foundation of a product that will reach millions of users. You will work closely with the CTO and senior colleagues to design a scalable microservices architecture, fostera culture of engineering excellence, and mentor the team. This is a unique opportunity to build a user-oriented product almost from scratch, with a tangible impact on the everyday life of Ukrainians.

Requirements:

Must have:

• 5+ years of software engineering experience

• 3+ years of Go development experience

• Strong experience with microservices architecture

• Proficiency in PostgreSQL, MongoDB, Redis, Elasticsearch

• Experience with Kafka

• Experience with Docker/Kubernetes

• Strong system design and communication skills

Nice to have:

• Experience with e-commerce platforms

• Experience with high load systems 

• Familiarity with event-driven architectures

• Experience in product-oriented engineering teams

• Mentoring experience

Your responsibilities:

• Microservices architecture: design and develop Go-based services  that process more than 100,000 transactions daily with a response time under 300 ms.
• Technical leadership: define development standards, establish best practices, and participate in decision-making on architectural committees.
• System integration: ensure smooth integration of new services into the existing technical infrastructure.
• Performance optimization: use PostgreSQL, MongoDB, Redis, Elasticsearch to maintain system stability under high loads.
• Cross-functional collaboration: interact with product managers, front-end engineers, and DevOps to deliver user-centric solutions.
• Knowledge sharing: support teammates, foster engineering culture and mentor middle and senior-level engineers.

Why join us:

• Technical autonomy: shape architectural solutions and set engineering standards.

• Real impact: your code will serve millions of Ukrainian families every day and transform the landscape of  e-commerce in Ukraine.

• Direct access to leadership: collaborate regularly with technical management.

• Social responsibility: join a company that actively supports Ukraine.

What we offer:

• A team of professionals and an innovative work environment
• A stable workload without a routine — every day is different
• The possibility of professional growth
• A comfortable office in Dnipro, a friendly atmosphere and an open culture
• Flexible work format (office/hybrid/remote)

Write to us if this sound like you ✉️

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
 

Over the past 10 years, we have:

• Gathered 100+ the best  specialists on our team
• Launched 10 large-scale integrations (including with Amazon, Slack, and Google)
• Helped 1000+ clients improve purchasing operations

We're looking for a proactive, hands-on Payments Product Manager with a track record of owning payment integrations end-to-end.

You'll take full ownership of how Precoro connects to payment providers and processes transactions, making sure the payment layer scales reliably across our customers in 80+ countries.
 

This role comes with real autonomy: room to bring your own ideas, drive the direction, and the resources to make it happen - without micromanagement or endless approval chains.
 

What you'll do

• Own the Payments product area end-to-end - from discovery and requirements through delivery, launch, and post-launch iteration
• Understand customer payment workflows across our global client base and translate them into a prioritized, ROI-driven roadmap
• Create and maintain integrations with payment providers, ensuring reliability, security, and compliance across markets
• Coordinate across Engineering, CS, Marketing, Sales, and external payment partners to keep the product ready for new markets and payment methods
• Define and track success metrics, using data to identify friction points and measure impact on adoption and revenue
• Lead your cross-functional team, setting a standard for clear documentation, sharp prioritization, and shipping with quality

What we look for

• Hands-on experience building or scaling payment integrations from scratch (routing, PSP/acquirer integrations, virtual cards, ACH, or cross-border payments) 
• 3-5+ years as a Product Manager, with a track record of shipping features end-to-end
• Strong ability to work with APIs and technical integrations, including the messy parts: partner limitations, versioning, error handling, reconciliation
• Critical thinking and comfort navigating ambiguous, multi-layered problems with no obvious shortcuts
• Outstanding skills in stakeholder management - you can align internal teams, and external partners around a shared roadmap
• Experience working with data to inform decisions - comfortable writing SQL queries or using BI tools (Power BI/Tableau/Looker) for KPI analysis

Nice-to-have skills

• Experience with B2B SaaS or API-first product development
• Familiarity with using AI tools as part of your day-to-day product workflow

Why you'll love working at Precoro

• Trust-based management: No micromanagement - your ideas and initiatives are always encouraged.
• Supportive team culture: You're not alone, our team is open, honest, and always ready to help.
• Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
• Flexible hours: We care about results, not how long you sit at your desk.
• 26 days off annually: Work-life balance is a priority for us.
• Medical insurance and unlimited sick leave without requiring a medical certificate. Your health matters most.

Hiring Process

Our hiring is quick and straightforward:

• Recruiter interview (45 minutes)
• Interview with a manager (1 hour)
• Test task
• Test task presentation with the team (1 hour)
   

We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!

This is a remote job for people with no experience, such as students or those who are just starting their career.

We provide training from scratch, and in the future a higher position within the company hierarchy.

The position involves working from 14:00 to 22:00 Kyiv time.

Responsibilities:

Creating letters in English, using a template with the help of ChatGPT.
Searching for potential projects for our company.
Keeping track of the number of letters sent, time spent, etc...
 

Requirements:

English language level B1.
Strong interpersonal and relationship-building skills.
Ability to work independently and in a team in a dynamic environment.
Self-motivated and result-oriented, with a strong desire to succeed.
 

Why us?

Salary in USD.
Bonus system for referrals and sales.
The adaptation period is determined individually for each candidate.

We're looking for an SRE / DevOps engineer to build the reliability layer for a platform that commands live power plants. No unified log pipeline, no dashboard anyone watches, no rehearsed restore - the app runs in production, the layer underneath it is a set of habits. You decide what the observability stack looks like, what an alert may wake a person up for, and how failover is designed and tested.

Second part is physical: with the Infra Lead, dispatch control room - workstations, UPS, local network, secured remote access to plants. Grafana in one tab, a rack in the other.

Must have

• 4+ years SRE / DevOps / systems engineering, Linux daily: services, systemd, storage, performance diagnostics
• Real experience with physical or VPS servers, not cloud consoles only - UPS, RAID, remote management. Cloud-only profile is an automatic no
• Cloud VMs: provisioning, patching, hardening, capacity planning, TLS, nginx
• Docker / Docker Compose in production: dev/staging/prod layouts, registry, zero-downtime deploys
• Observability you built yourself: Prometheus + Grafana or equivalent, log pipeline (fluent-bit / ELK class), and an alerting philosophy you can defend
• Redundancy you tested: PostgreSQL backup/restore and replication, Redis failover, measured recovery. You can describe a backup you personally restored
• Networking: WireGuard or similar, firewalls, DNS, TLS, diagnosing cloud ↔ office ↔ plant links
• CI/CD as code (GitHub Actions or similar), promotion through environments
• Bash + Python for automation
• English B2

Backend & Infrastructure Engineer (Go, PostgreSQL, Airflow)

Remote — Europe · Full-time contractor (B2B)

About Soco

Soco is a social commerce scale-up driving hundreds of millions in revenue for e-commerce brands on TikTok Shop. Over 7,000 TikTok Shop affiliates use our iOS app to find top products, land brand deals, and track what's working.

TikTok Shop lets creators earn commissions by promoting products through videos and live streams — content becomes commerce, and creators earn when their audience buys through their links. We make that easier and more profitable.

The role

You'll own our backend infrastructure and data pipelines. Today that work sits with our lead engineer, and it's pulling him away from product — we want someone who takes it properly, makes it reliable, and then improves it.

Concretely:

• Run and improve our on-prem deployments (Linux, Ansible, systemd)
• Own PostgreSQL: schema design, query performance, migrations, backups
• Build and maintain Airflow DAGs for our scraping and data pipelines
• Build out monitoring and observability (Prometheus, Grafana) — mostly from scratch
• Write and maintain backend services and APIs in Go
• Work with QuestDB for time-series data at scale

What we need

• Strong PostgreSQL: you've designed schemas, tuned slow queries, and handled migrations on a live database
• Comfortable owning Linux servers — deployments, debugging, backups, being the person who fixes it when it breaks
• Experience building data pipelines, ideally with Airflow
• Go experience, or a backend background (Python, Java, etc.) and the confidence to pick Go up quickly — we'd rather have excellent Postgres and ops skills than years of Go
• Good written English and able to work async with a European-hours team

Nice to have, not required

QuestDB or another time-series database · n8n · web scraping, including JS-rendered pages · Prometheus/Grafana · Python

If you haven't touched QuestDB or n8n, that's fine. Anyone who knows Postgres well picks them up in days.

What we offer

• $2,500–4,500/month depending on experience, paid as a B2B contractor
• Fully remote within Europe
• A small team where your work ships immediately and you see the impact
• Real ownership of the infrastructure, not tickets handed down to you

Job Description

Experience in Software Testing: 4+

Experience in Test Automation: 1+

Experience guiding junior/middle QA engineers and driving the testing activities.

Functional Testing
Basic understanding of HTTP, REST APIs, tools like Postman, Swagger, and browser dev tools
Software design basics - OOP, Page Object Model
Hands-on experience with different types of test automation
Excellent communication skills
Analytical mind and problem-solving aptitude

Experience in software QA methodologies, tools and processes
Proven test design skills
Deep understanding of modern test automation patterns and standards
Understanding of OOD
Effective time management
Fluent in spoken and written English

Will be a plus:

CI/CD setup experience

Personal Qualities:

Proactive with a strong sense of urgency and competitive drive
Enthusiastic communicator
Adaptable
Embraces change
Collaborative team player
Customer service minded
Strong attention to detail, organized and goal-oriented
 

Job Responsibilities

Participate in the creation of critical project-level artifacts
Create/improve custom frameworks and tools (.Net stack)
Perform code review
Investigate issues to provide accurate and reproducible info to the dev team
Strictly follow QMS procedures and processes
Provide status reports on time
Participate in QA Initiatives, collaborate with other test engineers
 

Department/Project Description

Client is a leading global Contract Research Organization (CRO) that provides Phase I-IV clinical trial management, market access, and technology solutions with over 30 years of experience.

🔹Who we are!

At Levi9, we are passionate about what we do. We love our work and together in a team, we are smarter and stronger. We are looking for skilled team players who make change happen. Are you one of these players?
 

🔹About the project

We are looking for a Senior System Administrator for our internal needs. You will work with the company’s cloud systems, participate in internal projects, and help our SysAdmin team. Please note that this is a full-time, office-based role from our Kyiv office during the first three months. After successfully completing the probation period, you will be able to work in a hybrid format.
 

🔹Requirements

Infrastructure & Networking:

• Strong networking experience, including:
  • Routers — MikroTik
  • Switches — Juniper, HP
  • WLAN — Aruba, Ubiquiti (UBNT)
  • VPN tunnels, IPSec, EoIP
  • VLANs, 802.1X, RADIUS
  • Firewalls and firewall rule management
• Strong understanding of TCP/IP, DNS, DHCP, routing, NAT and network troubleshooting.
• Understanding of network security principles, firewall rules and security best practices.
• Experience with software and hardware load balancers.
• Experience with proxy and reverse proxy technologies.
• Ability to troubleshoot complex network and infrastructure issues and identify root causes.

Microsoft / Windows Infrastructure:

• Strong experience with Windows Server administration.
• Practical experience with:
  • Active Directory Domain Services (AD DS)
  • DNS / DHCP
• DFS
• WSUS
• SCCM / Microsoft Configuration Manager
• Group Policy
• Understanding of Active Directory security, Group Policy and identity management.
• Experience with enterprise Windows infrastructure and production environments.
• Experience managing Windows devices.

Virtualization & Cloud:

• Strong experience with VMware vCenter Server and virtualized environments.
• Practical experience with Microsoft Azure.
• Good understanding of Azure infrastructure, including:
  • Virtual Machines
  • Virtual Networks, Subnets and NSGs
  • Azure Storage
  • Azure Backup
  • Azure Monitor / Log Analytics
  • Azure RBAC
• Experience with hybrid on-premises / cloud infrastructure.
• Understanding of cloud security, availability, backup and disaster recovery principles.
• Experience with cloud migrations and infrastructure optimization is an advantage.

Identity, Microsoft 365 & Endpoint Management:

• Experience with Microsoft 365 / Office 365 administration.
• Experience with Microsoft Entra ID (Azure AD), including users, groups, MFA, SSO and Conditional Access.
• Understanding of endpoint security and device compliance policies.

Security:

• Strong understanding of infrastructure and network security principles.
• Experience with firewall configuration and security policies.
• Understanding of VPN/IPSec security.
• Understanding of RBAC, MFA, least-privilege access and Zero Trust principles.
• Experience with system hardening, patch management and security best practices.

Automation & Modern Infrastructure:

• Good PowerShell skills and experience automating administrative tasks.

Monitoring, Backup & Troubleshooting:

• Experience with infrastructure monitoring and log analysis.
• Experience with backup and restore solutions.

Communication:

• Intermediate English (B1–B2 or higher).
• Ability to communicate effectively with technical and non-technical teams.
• Ability to document infrastructure, configurations and technical solutions.
   

🔹Nice to have

• Practical experience with Linux server administration, including Ubuntu Server, CentOS
• Basic understanding of Linux networking, services, permissions, logs and troubleshooting.
• Microsoft Azure certifications, especially Azure Administrator / Azure Solutions Architect.
• CCNA / JNCIA certification.
• Experience with Microsoft Defender.
• Experience with Terraform / Infrastructure as Code.
• Experience with Docker or Kubernetes.
• Experience with Azure DevOps / GitHub Actions.
• Experience with Windows Server Failover Clustering.
• Experience with enterprise firewall platforms.
• Experience with hybrid identity and Azure AD Connect / Entra Connect.
• Experience participating in cloud migration or infrastructure transformation projects.
• Experience with MDM / Endpoint Management solutions, like Microsoft Intune, Mosyle/Jamf

🔹9 reasons to join us:

1. Today we're working with the technology of tomorrow.
2. We don't wait for a change. We are the change.
3. We're experts in creating experts (Levi9 academy, Lead9 program for leaders).
4. No micromanagement. We are free birds with a clear understanding of what the high performance is!
5. Learning in Levi9 never stops (unlimited Udemy for business, meetups, English courses, Professional trainings).
6. Here you can train your body and mind.
7. We've gathered the best locations - comfortable, cozy and pet-friendly offices in Kyiv (5 minutes from Olimpiyska subway station) and Lviv (5 minutes from the Opera Theatre) with regular offline internal events
8. We have master's degree in work-life balance.
9. We are actively supporting Ukraine with constant donations and volunteering
    

Meet the YozmaTech

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is looking for an AI Builder / Full-Stack Engineer to join an early-stage startup with a very small team and a high level of ownership.

The company is building an AI-native product for the janitorial industry that automates the processing of large volumes of complex documentation, including contracts and RFPs. The product analyzes this information and generates accurate, detailed bids, including pricing, equipment selection, and task breakdowns down to the room and space level.

This role is ideal for an engineer who can take an AI capability end-to-end — from designing agents and backend systems to building the product experiences through which users interact with them. You’ll work across AI/LLM engineering, backend systems, data pipelines, and full-stack product development.

Key Requirements:
🔹 Strong commercial experience with AI/LLM engineering and backend development;
🔹 Strong Python engineering skills;
🔹 Hands-on experience building AI agents, LLM workflows, or AI-native systems;
🔹 Experience designing backend services, APIs, data pipelines, and working with databases;
🔹 Ability to work with unstructured data and build systems for processing and analyzing complex information;
🔹 Experience integrating and working with LLM APIs and AI models;
🔹 Comfortable building full-stack product features and modern web UIs;
🔹 Experience with React, Next.js, and/or Node.js;
🔹 Strong understanding of system design, data modeling, debugging, and infrastructure;
🔹 Experience testing AI systems and evaluating the quality of model outputs;
🔹 Ability to take an AI capability from agent/backend logic through to a usable customer experience;
🔹 High level of ownership and ability to independently drive technical work from architecture to production;
🔹 Comfortable working through ambiguous product and technical requirements in a fast-paced startup environment;
🔹 Pragmatic approach to engineering — knowing when to build deeply and when to ship quickly;
🔹 English – Upper-Intermediate or higher.

Will be plus:
🔹 Experience working specifically with contracts, RFPs, or other complex business documentation;
🔹 Experience building UIs for managing or interacting with AI agents;
🔹 Experience with both commercial and open-source AI models;
🔹 Previous experience in the janitorial / cleaning services industry or similar domain;

What you will do:
🔹 Design and deploy agentic AI workflows, agent harnesses, and orchestration systems;
🔹 Develop and maintain the backend for AI agents that process and analyze contracts, RFPs, and other complex documents;
🔹 Build pipelines for large volumes of unstructured data, including OCR and vision-based document and image analysis;
🔹 Integrate AI tools and models, including OpenAI, Google, and open-source models, using Python;
🔹 Build AI agent orchestration using LangChain, Deep Agents, and similar frameworks;
🔹 Build backend services, APIs, data pipelines, and core infrastructure;
🔹 Own data flows across ingestion, transformation, storage, retrieval, evaluation, and application usage;
🔹 Design and maintain databases, including Postgres and MongoDB;
🔹 Build full-stack product experiences around AI capabilities, including agent interfaces, review/approval flows, and AI-assisted workflows;
🔹 Collaborate with frontend development using React, Next.js, and Node.js to integrate AI agents into the product;
🔹 Turn structured and unstructured AI outputs into polished user-facing experiences, documents, and product workflows;
🔹 Build datasets and testing approaches for AI systems and implement evaluation metrics, including LLM-as-a-judge and statistical evaluation;
🔹 Debug model behavior, pipeline failures, data quality issues, frontend/backend integration, and system performance;
🔹 Own complex technical problems end-to-end, from architecture and implementation through production;
🔹 Build reliable, scalable, and secure systems for an AI-native product;

Interview stages:
🔹 HR Interview;
🔹 Technical Interview — 30 min;
🔹 Non-technical / Culture Fit Interview — 60 min;
🔹 Deep Technical Interview — 1 hour;
🔹 Reference Check;
🔹 Offer;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

🔹 Who we are!

At Levi9, we are passionate about what we do. We love our work and together in a team, we are smarter and stronger. We are looking for skilled team players who make change happen. Are you one of these players?

🔹 About the project

Our client is a leading media company in Western Europe, delivering high-quality content across various platforms, including newspapers, magazines, radio, TV, websites, apps, and podcasts. Their brands reach millions of people daily, shaping the media landscape with independent and trusted journalism.

🔹 Responsibilities

As a Salesforce Developer, you will work alongside our Belgian-Dutch client’s team, developing and maintaining internal systems using Salesforce technologies. You will enhance the company’s operational efficiency, leveraging cutting-edge tools to optimise content delivery and internal workflows.

🔹 Requirements
Technical skills:

• 3+ years of experience as a Salesforce Developer
• In-depth knowledge of Apex and it's core principles
• In-depth knowledge of Async Apex
• Experience in Sales Cloud, Service Cloud
• Experience with LWC
• Experience with setting up core components of Salesforce
• Knowledge about best practices in Salesforce (config & code)
• In-depth knowledge about GIT and core dev principles for DevOps
• Knowledge about Gearset or other DevOps tools is a plus
• Experience with complex managed packages is also a plus
• Experience with AI (GitHub Copilot / Claude Code)

Soft/Functional skills:

• Used to working in a multi-dev environment
• Not afraid of being pro-active and creating cases + doing follow-up with third-party vendors
• Able to communicate with business users on a non-technical level
• Experience with Jira
   

🔹 Domain logic
Knowledge of advertising/accounting processes/having worked in financial sectors would be a huge benefit!

🔹A few more important things

• We consider candidates who have at least an Upper-intermediate level of English.
• We work in a hybrid setup, so we prioritize candidates who are based in Kyiv or Lviv and can visit our office on their first working day.
   

🔹 9 reasons to join us:

1. Today we're working with the technology of tomorrow.
2. We don't wait for a change. We are the change.
3. We're experts in creating experts (Levi9 academy, Lead9 program for leaders).
4. No micromanagement. We are free birds with a clear understanding of what the high performance is!
5. Learning in Levi9 never stops (unlimited Udemy for business, meetups, English courses, Professional trainings).
6. Here you can train your body and mind.
7. We've gathered the best locations - comfortable, cozy and pet-friendly offices in Kyiv (5 minutes from Olimpiyska subway station) and Lviv (5 minutes from the Opera Theatre) with regular offline internal events
8. We have master's degree in work-life balance.
9. We are actively supporting Ukraine with constant donations and volunteering

About Us

We are a fast-growing marketing agency focused on Western markets, with strong expertise in cryptocurrency, gambling, and betting. We work with ambitious brands and deliver results-driven, creative social media strategies.

Role Overview

We’re looking for a Junior SMM Manager to support our social media team. You’ll help build content calendars, draft short-form copy, coordinate creatives, schedule posts, monitor communities, and track basic performance metrics. You’ll work closely with an SMM Team Lead and learn best practices on real projects.

Key Responsibilities

• Assist in building weekly content calendars aligned with client strategy and brand guidelines.
• Draft clear, on-brand copy for Instagram, TikTok, X, Facebook, and LinkedIn using our AI-powered tools.
• Prepare briefs for designers and video editors, collect assets, and ensure timely delivery.
• Schedule and publish content via tools like Meta Business Suite, Later, Buffer, or Hootsuite.
• Monitor comments and DMs, tag issues, and escalate to the Team Lead when needed.
• Track basic metrics (reach, engagement rate, CTR) and compile simple weekly reports.
• Research trends, competitors, and sounds - propose 3-5 fresh post ideas per week.
• Keep folders, UTM links, and project docs organized and up to date.
• Support simple A/B tests on hooks, thumbnails, captions, and posting times.
• Collaborate with designers and performance marketers to adapt creatives for paid use.
• Follow compliance guidelines relevant to crypto, gambling, and betting.

Requirements

• 6-24 months of experience in social media or content - internships and freelance projects count.
• Strong written English (B2+); confident, concise copywriting.
• Solid platform basics across Instagram, TikTok, X, Facebook, and LinkedIn.
• Comfortable using AI tools to ideate and refine copy.
• Basic analytics familiarity - platform insights and simple dashboards.
• Organized, detail-oriented, proactive, and deadline-driven.
• Nice to have: Canva or CapCut skills, experience with scheduling tools, basic GA4 knowledge.
• Industry familiarity with crypto, gambling, and betting is a plus.

What We Offer

• Remote work with flexible hours.
• Mentorship from an experienced SMM Team Lead and clear SOPs.
• Access to advanced AI tools and internal training.
• International projects and fast learning curve.
• Growth path to Middle SMM Manager based on performance.

Important

Short test assignment required to demonstrate fit and skills.

GNB Agency is looking for a Head of Retention to own the full retention cycle for our SaaS clients.

What you'll do

• Build and own lifecycle campaigns across email, SMS, in-app and calls: onboarding, activation, expansion, win-back
• Design retention flows that reduce churn and grow LTV, MRR and NRR
• Segment users by behaviour and plan usage, run A/B tests, report on cohort retention
• Lead and grow a small retention team

What we're looking for

• 3+ years as Head of Retention, Retention Team Lead, CRM Lead or similar
• Full-cycle retention experience, not call-centre work: you build the strategy and the flows, not just execute scripts
• Hands-on with CRM/automation platforms (Customer.io, Braze, HubSpot, Intercom or similar)
• Strong analytics: churn, cohorts, LTV, funnel metrics
• Fluent English

GNB Agency is hiring a Head of Retention to run full-cycle retention for crypto exchange and Web3 clients.

What you'll do

• Own the retention strategy across email, SMS, push and calls: from first deposit to reactivation of dormant traders
• Build automated lifecycle chains that increase trading frequency, deposit volume and LTV
• Segment by trading behaviour, asset preference and activity level
• Track cohort retention, reactivation rates and revenue per user
• Lead a small retention team

What we're looking for

• 3+ years as Head of Retention, Retention Team Lead, CRM Lead or similar
• Full-cycle retention experience, not call-centre work: strategy, segmentation and flow building, not just outbound scripts
• Understanding of the crypto audience and trading behaviour
• Hands-on with CRM/automation tools and analytics
• Fluent English

GNB Agency is looking for a Head of Retention to build and run full-cycle retention for Forex brokerage clients.

What you'll do

• Own retention across email, SMS and calls: onboarding, first-trade activation, re-deposit and win-back journeys
• Build lifecycle chains that improve trader activity, retention rate and LTV
• Segment by account type, trading volume and lifecycle stage
• Report on cohort performance, reactivation and revenue metrics
• Lead and mentor the retention team

What we're looking for

• 3+ years as Head of Retention, Retention Team Lead, CRM Lead or similar
• Full-cycle retention experience, not call-centre work: you own the strategy and the marketing flows
• Familiarity with the Forex client lifecycle and compliant communication practices
• Hands-on with CRM/automation platforms and analytics
• Fluent English

GNB Agency is hiring a Head of Retention to own full-cycle retention for our fintech clients.

What you'll do

• Build lifecycle programmes across email, SMS, push and calls: onboarding, activation, cross-sell, win-back
• Design retention flows that grow product adoption, transaction frequency and LTV
• Segment by product usage, transaction behaviour and customer value
• Own reporting on churn, cohorts and revenue per customer
• Lead a small retention team

What we're looking for

• 3+ years as Head of Retention, Retention Team Lead, CRM Lead or similar
• Full-cycle retention experience, not call-centre work: strategy, automation and flow ownership
• Hands-on with CRM/automation platforms (Customer.io, Braze, Iterable or similar)
• Strong analytics and comfort working with compliance requirements
• Fluent English

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
 

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

• Information and technical support of existing and new clients online via chat or e-mail;
• Work with tickets in the Zendesk system (database of customer requests);
• Development and maintenance of the existing customer base;
• Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);
• Performing other tasks of the head.

What are we looking for:

• At least B2 English level;
• Higher education (can be incomplete and preferably technical)
• Understanding of the basic principles of the Internet
• Experience working with email service
• Responsibility

What do we offer:

• Competitive salary;
• 24 calendar days of vacation;
• Additionally: 3 days off per year;
• Opportunities for growth;
• Friendly team.