Head of Retention (Forex)

GNB Agency is looking for a Head of Retention to build and run full-cycle retention for Forex brokerage clients.

What you'll do

• Own retention across email, SMS and calls: onboarding, first-trade activation, re-deposit and win-back journeys
• Build lifecycle chains that improve trader activity, retention rate and LTV
• Segment by account type, trading volume and lifecycle stage
• Report on cohort performance, reactivation and revenue metrics
• Lead and mentor the retention team

What we're looking for

• 3+ years as Head of Retention, Retention Team Lead, CRM Lead or similar
• Full-cycle retention experience, not call-centre work: you own the strategy and the marketing flows
• Familiarity with the Forex client lifecycle and compliant communication practices
• Hands-on with CRM/automation platforms and analytics
• Fluent English