Jobs at Djinni

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role

As a Junior Operations Analyst, you’ll dive into Solidgate’s internal processes and help optimize them to ensure our clients get the best payment solution on the market.

This role gives you hands-on experience at the intersection of operations, analytics, and product — working side by side with our technical and business teams to make payments seamless for businesses worldwide.

What you’ll own

— Conducting technical onboarding of new clients into the Solidgate system
— Supporting processes related to Solidgate’s payment services
— Building new workflows and optimizing existing ones
— Handling analytical requests from clients
— Setting up payment routing
— Collaborating closely with product and technical teams inside the company
— Communicating with partner banks’ technical support teams
— Detecting and resolving anomalies in the payment process

You’re a great fit if you have 

— Bachelor’s in Applied Mathematics / Systems Analysis / Software Engineering / related field (completed or in progress)
— Excellent written and verbal communication skills
— English proficiency at Upper-Intermediate level or higher
— Knowledge of SQL and Python

Nice to have

— Practical experience with Postman
— Basic knowledge of Tableau or other data visualization tools

Why Solidgate?

— No internships here — we build careers. Get hands-on from day one and make a real impact.
— Your work = real outcomes. Shape how global companies move money.
— Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
— Flex your schedule. Balance studies and work with flexible hours that fit your life.
— Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Role Overview

We are an established tech company scaling our core enterprise platform. We are looking for an experienced AI Architect to design and implement intelligent, generative AI features into our existing highly-loaded backend infrastructure.

We are not looking for a Data Scientist to train foundational models from scratch. We need a seasoned software architect who understands how to treat AI components as powerful integration points, building resilient, secure, and lightning-fast MLOps infrastructure around them. You will lead the transition to an AI-native architecture, ensuring our enterprise applications handle high-throughput AI requests seamlessly.

Tech Stack & Core Responsibilities

LLM Integration & Fundamentals

• Deep understanding of LLM APIs under the hood, with a strong focus on optimizing streaming, maximizing throughput, and minimizing Time-to-First-Token (TTFT).
• Advanced manipulation of context windows, tokens, Temperature, and Top-P settings for enterprise accuracy.
• Experience evaluating and deploying both proprietary foundational models (GPT-4o, Claude 3.5) and Open-Source models (Llama 3, Mistral) based on cost and privacy requirements.

.NET & AI Ecosystem Integration

• Designing AI-native microservices on the Microsoft stack using Semantic Kernel (developing Plugins, Planners, and managing Memory).
• Managing Azure OpenAI Service deployments, including enterprise security configurations, quota management, and Provisioned Throughput Units (PTU).
• Familiarity with alternative orchestration frameworks like LangChain and LlamaIndex for architectural benchmarking.

Enterprise RAG & Data Infrastructure

• Architecting robust Retrieval-Augmented Generation (RAG) systems, building high-throughput Ingestion (vectorization) and Retrieval (search) pipelines.
• Implementing complex document chunking strategies and solving the "Lost in the middle" context problem.
• Hands-on expertise with Vector Databases (Pinecone, Qdrant, Milvus, pgvector) and managing embeddings for similarity search.
• Optimizing search relevance through Hybrid Search architectures (combining Keyword and Vector search).

Advanced AI Patterns

• Designing GraphRAG architectures utilizing graph databases (like Neo4j) to maintain complex contextual relationships for domain-specific queries.
• Orchestrating Multi-Agent Systems (using frameworks like Microsoft AutoGen) to automate multi-step operational workflows.
• Implementing Agentic Workflows leveraging advanced Function Calling and Tool Calling capabilities.

High-Load AI Infrastructure & MLOps

• Deploying and optimizing LLMs in localized environments using vLLM or TensorRT-LLM for efficient request batching.
• Integrating LLMs into event-driven architectures utilizing message brokers (Kafka or RabbitMQ) for asynchronous inference and load leveling.
• Establishing comprehensive LLM Observability to monitor pipelines, gather metrics, and automatically evaluate hallucination rates.

Why Join Us?

• Full autonomy to design the AI architecture for a mission-critical, revenue-generating system.
• Direct influence on the company's long-term technical strategy and AI integration roadmap.
• Remote-first culture surrounded by high-level engineering peers.

How to Apply

Please start your application with the word "Architecture". Provide a brief summary of a complex AI integration challenge you solved: what was the bottleneck (e.g., latency, context limits, architectural coupling), how did you resolve it, and what was the business outcome?

ELEKS Human Capital Administration is looking for a Global Mobility Specialist in Kyiv, Central and Western Ukraine (remote options available). 

REQUIREMENTS
 

• 1+ years' experience in Global Mobility, Immigration Law, International Employment, or other cross‑border compliance fields
• Knowledge of immigration policies and procedures pertaining to work permits, visas, and residence permits
• Understanding of IT services principles and specifics
• Basic understanding of international taxation, social security rules, and C2C calculations, as well as how these impact employee compensation across different countries
• Great communicational skills
• Understanding of commonly used office and collaboration tools (Jira, Office, SharePoint, Google Drive, Workday)
• Bachelor/Master’s degree in MA in Law, International Economics, and International affairs
• Strong team player, adaptable and flexible with the ability to work across cultures and regions
• Upper Intermediate level of English or higher

RESPONSIBILITIES
 

• Manage official employment and termination processes for the company’s entities in various locations, ensuring full compliance with local labour laws
• Prepare and coordinate documentation for visas, work permits, and residence permits; support employees throughout the legalization process
• Provide consultations on international taxation, double taxation, social security matters, and support C2C calculations
• Ensure ongoing compliance of the company’s international entities with local labour and immigration laws.
• Partner with HR, Accounting, Legal, and other stakeholders to resolve issues related to the Global Mobility area
• Track case statuses, prepare reports, analyze trends, and deliver insights on process efficiency, risks, and required improvements
• Develop and maintain the internal knowledge base, policies, and process documentation related to the Global Mobility area
• Conduct research and prepare materials on immigration, taxation, employment, and compliance topics across different countries
• Serve as a primary point of contact for managers, HRs, recruiters, and employees on matters related to the Global Mobility area
• Manage relationships with external vendors (immigration lawyers, tax consultants, CPAs) and support onboarding of new vendors
• Continuously monitor changes in international immigration, employment, and tax legislation and update internal guidance accordingly
• Initiate and implement process improvements to enhance efficiency, compliance, and the overall experience for employees and stakeholders
• Perform additional Global Mobility and compliance-related tasks as assigned

We’re hiring an IT Operations Manager to run IT for our globally distributed engineering organization. You’ll own day-to-day IT operations, drive automation and modernization of our IT stack, and serve as the hands-on technical owner of SOC 2 Type II maintenance and client security reviews.

Must Haves:

• 5+ years in IT operations or IT security, including 2+ years leading an IT Support team.
• Hands-on experience running day-to-day IT for a distributed/remote workforce: Google Workspace administration, SSO, VPN, endpoint protection.
• Mac fleet management via MDM (Jamf, Kandji, Mosyle, or equivalent) — explicit, hands-on, current.
• Experience owning onboarding/offboarding, access management, and asset/licensing processes.
• SOC 2 Type II maintenance - evidence collection, control upkeep, annual audit prep, responding to client security reviews.
• Player-coach comfort - one direct report today; the role requires individual contribution alongside leadership.
• Fluent English; comfortable responding to client security questionnaires and participating in due-diligence reviews.

Nice to Have:

• Prior experience in a technology services, consulting, or outsourcing company (familiar with managing IT around client-specific security requirements).
• Experience leading client security questionnaires and due-diligence responses at scale.

Key Responsibilities:

IT Operations Leadership (primary focus)

• Run day-to-day IT operations for a remote, globally distributed team - endpoint management, identity and access, device lifecycle, collaboration tooling.
• Own onboarding and offboarding end-to-end: account provisioning, MDM enrollment, access grants, secure de-provisioning.
• Maintain asset inventory, software license hygiene, and vendor relationships.

IT Automation & Modernization

• Identify repetitive IT workflows and automate them — scripts, SSO flows, provisioning integrations, ticket automation.
• Evaluate and adopt tooling that reduces manual IT touch work (MDM, HRIS↔IT sync, compliance automation).
• Improve self-service so the organization solves common IT needs without opening a ticket.

Security Compliance Maintaining

• Maintain Transcenda’s SOC 2 Type II program — evidence collection, control ownership, annual audit prep.
• Keep IT-side security baselines current: endpoint protection, access controls, MDM policies.
• Respond to client security reviews, questionnaires, and due-diligence requests as the primary technical contact.
• Monitor relevant IT security risks and adjust baselines; no expectation to author new frameworks from scratch.

Cross-Functional Partnership

• Partner with HR on onboarding/offboarding automation and policy enforcement.
• Partner with Legal on contractual security obligations and client review responses.
• Partner with Delivery on client-specific IT setups and access requirements.
• Communicate changes in IT and security posture clearly to the broader organization.

We’re looking for Technical Support Agents to join our 24/7 support team in a fully remote, night shift role. You’ll work closely with a Support Shift Lead, handling inbound customer queries, coordinating with production partners, and acting as the front line for our platform during critical overnight hours.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

ELEKS Human Capital Administration is looking for a Global Mobility Coordinator in Kyiv, Central and Western Ukraine (remote options available). 

REQUIREMENTS
 

• Experience working with documentation and/or international teams is a plus
• Interest in global mobility, immigration and international processes
• Basic understanding of immigration processes (work permits, visas, residence permits) or strong willingness to learn
• Basic understanding of international taxation, social security rules, and C2C calculations, as well as how these impact employee compensation across different countries
• Understanding of commonly used office and collaboration tools (Jira, Office, SharePoint, Google Drive, Workday
• Вachelor’s/Master's degree in Law, International Economics, International Relations, or a related field
• Strong attention to detail and organizational skills

• Upper-Intermediate level of English or higher (both written and spoken)

   

RESPONSIBILITIES
 

• Organize and coordinate legal employment processes for international employees, including preparation and handling of all required documentation
• Support visa, work permit, and other immigration-related processes for employees and, where applicable, their family members
• Provide support throughout the employee lifecycle, namely employment changes, and termination processes.
• Participate in compensation and engagement structure calculations (C2C), including taxes, social contributions, and other employment-related costs, and support alignment with relevant stakeholders
• Provide basic explanations of international taxation concepts, including double taxation and tax implications of cross-border employment arrangements
• Ensure accuracy of employee data and verify all documents required for immigration, employment, and termination processes
• Conduct consultations with employees regarding immigration, employment, and related administrative or tax processes, and assist with application forms when needed
• Provide employees with clear information about immigration and employment processes, requirements, and next steps
• Track and maintain case statuses in internal systems (e.g., Jira, Workday, and other databases).
• Prepare and monitor expense reporting related to immigration, employment, termination, and related legal or administrative costs
• Ensure regular communication with stakeholders regarding case progress and key process updates.
• Support international employment arrangements, including short-term assignments and other cross-border employment structures
• Provide necessary data for payroll, taxation, and social security setup as well as employee termination processes.
• Communicate company policies, immigration requirements, and tax implications related to international employment to employees and stakeholders
• Oversee immigration and visa operations to ensure compliance with applicable laws and internal policies.
• Support compliance-related matters, including cross-border taxation, social security, immigration, onboarding, and termination processes
• Act as the main point of contact for employees, managers, recruiters, and HR stakeholders on immigration, employment, and termination-related matters
• Collaborate with Accounting and Legal teams to resolve issues related to employment setup, immigration, onboarding, and termination processes
• Monitor changes in immigration, labor, and tax legislation and ensure processes are updated accordingly.
• Identify gaps in current employment, immigration, and termination processes and proactively propose and implement improvements
• Contribute to the continuous improvement of internal policies, tools, and workflows related to employment and immigration processes
• Perform other duties related to employment, immigration, and termination processes as assigned

Role Overview: We are looking for an experienced In-App Media Buyer to manage, scale, and optimize advertising campaigns across networks like Unity, Moloco, IronSource, and Kayzen. You will focus on testing, analytics, and profit growth, supported by in-house tools, creatives, and finance assistance.

Key Responsibilities:

• Launch, manage, and scale In-App campaigns independently.
• Formulate hypotheses, test strategies, and make data-driven decisions.
• Collaborate with designers and use AI tools for creative production.
• Monitor networks, trackers, automation systems, and payment models.
• Analyze results, identify patterns, and adjust campaigns for maximum performance.

Requirements:

• Proven experience in media buying with measurable results.
• Strong analytical mindset and systematic approach to campaign management.
• Ability to work independently, communicate predictably, and engage with the team.
• Interest in long-term growth, experimentation, and professional development.

What We Offer:

• Transparent profit-sharing model with clear growth paths (up to team lead level).
• Access to proprietary tools and high-quality In-App network accounts.
• Stable, long-term environment with direct communication with the founder.

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations

   

About project

FitMe is a fitness app created for people who want to stay active without long, repetitive workouts. It offers short, easy-to-follow routines that can be done at home with no equipment. FitMe is perfect for busy people who want to maintain their health, boost energy levels, and feel good every day — without going to the gym or spending hours on exercise.

Responsibilities:

• Competitive and market research and insights generation
• Full responsibility for Google acquisition strategy (from research to scaling)
• Audience, funnel, keyword, and creative research
• Setup, optimization, and scaling of demand generation campaigns
• A/B testing: developing hypotheses, analyzing results, identifying learnings, and implementing rollouts
• Building and automating campaign structures and workflows
• Analytical insights reporting (not just numbers — insights → actions)
• Proactively collaborate with internal teams (product and creative)
• Escalating and handling Google support tickets for policy limitations
• Sharing expertise, insights, and knowledge across the team
   

Requirements:

• 3+ years of experience with Google Ads
• Strong experience managing Demand Gen campaigns
• Professional use of Google Ads Editor
• Experience working with Birch
• A strong analytical mindset and data handling skills are a plus
   

Would be a plus:
 

• Experience using AI for operational automation and testing
• A strong understanding of product funnels and analytics would be a plus
• Experience building or improving acquisition processes
• Familiarity with performance reporting and BI dashboards (e.g., Looker)
   

Employee Benefits:
 

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy and autonomous hub) and 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace
• Free Office Lunches:We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs

Responsibilities:

• Competitive and market research and insights generation
• Full responsibility for Google acquisition strategy (from research to scaling)
• Audience, funnel, keyword, and creative research
• Setup, optimization, and scaling of demand generation campaigns
• A/B testing: developing hypotheses, analyzing results, identifying learnings, and implementing rollouts
• Building and automating campaign structures and workflows
• Analytical insights reporting (not just numbers — insights → actions)
• Proactively collaborate with internal teams (product and creative)
• Escalating and handling Google support tickets for policy limitations

• Sharing expertise, insights, and knowledge across the team

   

Requirements:

• 2+ years of experience with Google Ads
• Strong experience managing Demand Gen campaigns
• Professional use of Google Ads Editor
• Experience working with Birch

• A strong analytical mindset and data handling skills are a plus

   

Would be a plus:

• Experience using AI for operational automation and testing
• A strong understanding of product funnels and analytics would be a plus
• Experience building or improving acquisition processes

• Familiarity with performance reporting and BI dashboards (e.g., Looker)

   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy and autonomous hub) and 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace
• Free Office Lunches:We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:
 

• Assist marketing team with operational tasks.
• Deliver research on marketing activities and analyze content within the Health & Fitness sphere.
• Reviewing advertisements to ensure alignment with company policies and guidelines.
• Configure, launch, and analyze advertising campaigns in Meta Ads Manager and other advertising platforms.
• Generate ideas for new advertising campaigns.
• Monitor performance of marketing campaigns, look for the causes of deviations and opportunities for growth.
• Prepare technical tasks for creative and content teams.
   

About you:
 

• 6+ months of experience in digital marketing.
• Hands-on experience launching and managing advertising campaigns in Meta Ads Manager.
• Intermediate+ level of English or higher.
• Strong analytical and research skills, with the ability to work with data, draw insights, and support decision-making.
• Detail-oriented, structured, and proactive.
• Quick learner, self-motivated, and eager to test ideas.
   

Would be a plus:
 

• Experience working with data (Excel/Google Sheets).
• Relevant digital advertising certifications (Meta, Google Ads, Google Analytics, etc.).
• Experience with Google Ads, TikTok, Snapchat, Reddit, or other paid acquisition channels.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

We are building the next generation of AI Agentic Marketing Solutions specifically for the Game Development industry. We don’t just build simple chatbots; we build autonomous agents that plan, execute, and optimize User Acquisition (UA) and marketing campaigns for gaming studios.

We are looking for a versatile Product Engineer based in Europe to join our high-performance team and build the end-to-end features that power our agents.

The Role

You will be the bridge between our AI logic and the user experience. You will work across the entire stack—from developing AI agents to building the FastAPI endpoints that drive our agents that our clients use to manage their AI marketing teams.

Key Responsibilities

• Agents Development: Build and maintain AI agents and features from the database level up to the UI.
• Agent Integration: Work closely with our AI team to integrate LangGraph/LangChain workflows into the platform.
• API Design: Develop and optimize high-performance APIs using Python (FastAPI).

Requirements

• AI Expertise: Proven track record of building and scaling AI-powered products. You know the difference between a tutorial and a production-grade agentic system. While you don't need to be an AI researcher, you should have experience with LLM integration and agentic frameworks. 
• Engineering Mastery: 5+ years of experience in software engineering. Solid Python skills with a focus on asynchronous programming (FastAPI, AsyncIO). Familiarity with PostgreSQL, Redis, and modern CI/CD practices. 
• Agentic Frameworks: Deep experience with LangGraph, LangChain, and/or similar libraries.
• Product Mindset: You care about the user experience and understand how your code impacts the business goals of our GameDev clients. 

What We Offer

• High Impact: No bureaucracy. Your code shapes the future of GameDev marketing.
• Elite Team: Work alongside senior experts who value "Delivery in 1 Second" and relentless improvement.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

Klik Solutions, a rapidly growing Managed Services Provider (MSP), is able to integrate as our clients’ internal IT Support department, delivering an exceptional IT experience so that our clients can focus on new ways to advance business. Our IT services are about establishing, planning, managing, and supporting IT structure for large- and medium-sized enterprises, start-ups and non-profit organizations. Our projects are varying from the small office IT solutions to the big company outsourcing the IT infrastructures setup from scratch with further support. It is always about delivering complex hardware and software.

The Tier I Support Center team serves as the initial contact point to receive inbound volume from both phone calls and emails. The Support Center team is expected to respond to incidents or service requests using the Autotask ticketing system and the Vonage phone system for all calls, emails, and voicemails.

Role and Responsibilities:

Provide Tier I technical support to customers

Monitor and provide initial triage of all incidents and request tickets to determine the support required

Work with third-party vendors for application/hardware support

Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend a solution

Document incidents and requests in ConnectWise managed ticket system, record actions, and follow up on deferred actions

Keep customers informed of the progress and status of calls/tickets throughout the resolution

Collaborate with customers and co-workers to diagnose and resolve problems

Ensure the ticket queue has accurate statuses on tickets

Troubleshoot, analyze, resolve, track, escalate, and document all incidents and request

Resolve incidents on first contact when possible, leveraging the supported remote desktop control application and other systems as appropriate.

Resolve customer issues within the SLA MTTR timeframe or escalate for resolution following documented escalation procedures and processes.

Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps.

Assist and participate in new projects from the Support Center Manager when assigned.

Respond to users in a friendly and professional manner, ensuring all responses given are technically accurate, documented, updated, and closed per SLAs.

Maintain all Support Center metrics and KPIs

Create/Update Internal Documentation System

Required to have excellent interpersonal skills and communication skills

Occasional On-Site work for Service Tickets and/or Project-Related Tasks

Provide On-Call Support as part of the rotation

Requirements

A minimum of 2 years of experience in a Helpdesk / IT Support Center role

Must have an in-depth understanding of Windows Desktop Operating Systems & basic MacOS experience

Basic knowledge of Windows Server Operating Systems and Roles, including but not limited to Active Directory, DNS & DHCP, File Shares, RDP/RDS Environments

Experience with Microsoft Office 365: adding/removing users, assigning licenses, managing groups and shared mailboxes, etc.

Basic knowledge of network troubleshooting & investigation, including but not limited to Switches, Firewalls, and Access Points. Utilizing Network Monitoring Solution or individual device’s GUI & CLI.

Sound knowledge of computer hardware/software, mobile devices, operating systems, and network-related technologies

Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills

Must be customer-focused and service-oriented, attentive to details, with the ability to multitask and act with professionalism always.

A flexible schedule is required Monday through Sunday.

Microsoft Certified Professional, CompTIA A+ and/or HDI certifications are a plus.

Familiar with the Kaseya Suite (Autotask, VSA, etc.), Sophos Firewalls & Endpoint Protection, Auvik, and ITGlue is a plus.

We are looking for an experienced Senior Backend Engineer to develop and maintain our core API and backend services.

You will work on optimising performance, extending existing functionality, and building new endpoints and algorithms that power our platform.
 

You’ll collaborate closely with engineers and stakeholders across the business and have a real impact on both the product and company culture in a fast-growing startup.
 

Responsibilities
 

• Develop and maintain an evolving backend application
• Design, stabilise, and optimise RESTful APIs and services
• Support integration between the client application and backend
• Focus on performance, scalability, and code quality
• Write clean, maintainable code following best practices
   

Requirements
 

• 5+ years of experience with PHP / Laravel
• Strong experience building RESTful APIs and distributed services
• Excellent problem-solving skills and attention to code quality
• Fluent English and ability to work independently and within a team
   

Nice to have
 

• Deep knowledge of PHP/Laravel best practices
• Experience with modular or custom frameworks
• Agile experience
• Interest in fitness, health, or medicine
• Experience with Docker, Composer, GitHub, Postman, Atlassian, Linux
• Overlap with GMT+1 working hours
• Clear technical documentation skills
   

Why join us?
 

• Mission-driven startup in the fitness, health & wellness space
• Work with cutting-edge technology
• Strong culture of ownership and flexibility
• Clear processes, high standards, and talented teammates

We are building the next generation of AI Agentic Marketing Solutions specifically for the Game Development industry. We don’t just build simple chatbots; we build autonomous agents that plan, execute, and optimize User Acquisition (UA) and marketing campaigns for gaming studios.

We are looking for an AI Jedi—a top-tier engineer who lives and breathes agentic orchestration and can solve the most complex problems in the LLM space.

The Role

This is a high-impact, individual contributor role for a master of AI engineering. You will be responsible for the "brain" of our platform. We need someone who can move beyond basic RAG and prompt engineering to build sophisticated, self-correcting, and autonomous agentic workflows that deliver results for the world’s biggest gaming studios.

Key Responsibilities

• Architecting Autonomy: Design and implement high-level agentic orchestration using LangGraph or custom state-machine frameworks.
• AI Excellence: Solve complex challenges related to agent memory, long-term planning, and multi-agent collaboration.
• Performance & Reliability: Build robust evaluation loops and guardrails to ensure our agents perform reliably in production environments.
• Innovation: Stay at the absolute bleeding edge of AI research, quickly turning new papers and techniques into production-ready features.

Requirements

• Deep AI Expertise: Proven track record of building and scaling AI-powered products. You know the difference between a tutorial and a production-grade agentic system.
• Python Mastery: Expert-level Python skills with a focus on asynchronous programming (FastAPI, AsyncIO).
• Agentic Frameworks: Deep experience with LangGraph, LangChain, and/or similar libraries.
• Infrastructure Savvy: Comfortable with Vector Databases, high-scale data pipelines, and cloud infrastructure (AWS/K8s).
• Startup DNA: You are a "Builder." You value speed, pragmatism, and shipping code that works over theoretical perfection.

What We Offer

• High Impact: No bureaucracy. Your code shapes the future of GameDev marketing.
• Equity & Growth: A fast-track path to a key leadership role with a stake in the company’s success.
• Elite Team: Work alongside senior experts who value "Delivery in 1 Second" and relentless improvement.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.