Jobs at Djinni

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Domain: Banking & Finance
Experience: 10+ years
Project Duration: September 1, 2026 – June 29, 2027
Format: Remote
Location: Poland

About the Project

We are looking for a Data & Machine Learning Architect to join a greenfield initiative focused on building a next-generation, cloud-native digital banking platform.

The project aims to create a scalable, modular, API-first, event-driven, and AI-powered ecosystem supporting real-time operations, faster product innovation, and sustainable business growth.

The platform will leverage modern Microsoft Azure services, advanced data technologies, and machine learning capabilities to enable digital transformation at scale.

Responsibilities

• Define and design end-to-end data and machine learning architectures using Microsoft Azure
• Lead the design and implementation of modern data platforms covering data lakes, data warehouses, real-time streaming, and analytics
• Develop scalable ML pipelines covering data ingestion, model training, deployment, monitoring, and automated retraining
• Establish MLOps practices, CI/CD standards, governance frameworks, and best practices across data and AI environments
• Ensure data quality, security, regulatory compliance, reliability, and operational excellence across the platform
• Collaborate with business and technical stakeholders to translate business requirements into robust and scalable technology solutions
• Provide architectural guidance, technical leadership, and mentorship to engineering teams
• Evaluate emerging technologies and contribute to the strategic roadmap for data and AI capabilities

Requirements

• 10+ years of professional experience across Data Engineering, Data Architecture, Analytics, Artificial Intelligence, or Machine Learning
• Proven experience designing and delivering enterprise-scale data and machine learning platforms within the Microsoft Azure ecosystem
• Advanced knowledge of Azure Data Factory, Azure Databricks, Azure Synapse Analytics, Azure Data Lake Storage, Azure Machine Learning, AKS, and Azure DevOps
• Practical experience implementing MLOps practices, including ML lifecycle management, model governance, monitoring, and CI/CD automation
• Strong understanding of machine learning workflows, feature engineering, model deployment, and responsible AI principles
• Solid expertise in data governance, security, regulatory compliance, and metadata management
• Strong hands-on programming skills with Python and SQL
• Experience with containerization and orchestration technologies such as Docker and Kubernetes
• Strong leadership, communication, collaboration, and stakeholder management skills
• Fluent business and technical English

Tech Stack

• Data Engineering
• Data Analysis
• AI / Machine Learning
• Microsoft Azure
• Azure Data Factory
• Azure Databricks
• Azure Synapse Analytics
• Azure Data Lake Storage
• Azure Machine Learning
• Azure DevOps
• CI/CD
• Python
• SQL
• Docker
• Kubernetes

Project Details

• Start date: September 2026
• Duration: 10 months
• Project type: Greenfield
• Verification process: Technical interview + project interview

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Job Description

• Strong hands-on expertise in configuring and managing Amazon Connect environments
• Experience migrating legacy telephony workflows (specifically ServiceNow) to AWS/Amazon Connect
• Ability to collaborate effectively with Java development teams on backend integrations

Job Responsibilities

• Configure and deploy Amazon Connect workflows, specifically including call routing and roll-over capabilities
• Replicate the clinical escalation routing where an in-home provider calls a Service Coordinator (SC), with the option to roll the call over to the Nurse command center.
• Collaborate closely with the existing team handling the Java-based backend development to integrate the telephony configuration.

Department/Project Description

Goal: Replicate and migrate a critical provider escalation telephony workflow from ServiceNow to Amazon Connect

NuxGame is a B2B iGaming technology provider. We deliver turnkey casino and sportsbook platforms, game aggregation, and sweepstakes products to operators worldwide, across four product lines: Turnkey Traditional, Sweepstakes Turnkey, Game Aggregation, and Sweepstakes Game Aggregation.

Our customers are operators. Their back office teams work in our platform every day, and their players use it every time they deposit, verify their identity, or withdraw.

We are looking for a Product Manager to join our Finance Team. You will own everything on the platform that touches money, player identity, and player protection—spanning seven product domains with one dedicated engineering team behind you.

What You Will Do

• Payments and PSP
  • Own the payment roadmap across all four product lines and decide what gets built, what gets configured, and what gets refused.
  • Own the internal payment gateway as a product: integration contract, provider onboarding, error handling and retries, logs, and the tooling support uses to investigate a stuck transaction.
  • Own the technical and product side of PSP relationships and work with our PSP Manager, who owns commercial terms and provider selection.
  • Drive deposit and withdrawal conversion: cashier UX, method visibility and ordering, error minimisation, hosted versus platform side flows, retry and cascading logic.
  • Own crypto and Web3 coverage: networks, confirmations, on ramp providers, wallet based authorisation and deposits.
  • Shorten the time it takes to launch a new provider by standardising the integration, so a new PSP becomes configuration rather than custom development.
• Fraud, KYC and Compliance
  • Own the fraud and risk engine: rules and thresholds, risk scoring, verification flows, duplicate account and bonus abuse detection, manual review load.
  • Own third party KYC and AML integrations end to end, from provider evaluation and platform requirements through rollout to operators.
  • Turn licensing and jurisdictional requirements into configurable platform capability instead of per operator custom work.
  • Hold the balance between fraud prevention and conversion, and defend where you put the threshold.
• Auth and Identity
  • Own registration and login as a conversion product, including social and Web3 registration.
  • Own the relationship between authentication and verification: what a player can do before KYC, what unlocks after it, and how that differs by jurisdiction and by operator.
  • Own back office authentication, permissions, and audit logs as an operator facing product.
• Segmentation
  • Own segmentation as a shared service: how segments are defined, evaluated, and consumed across payments, limits, verification, and reporting.
  • Make it usable by operators without engineering involvement: rule builder, preview and validation before a segment goes live, predictable behaviour when several segments match one player.
  • Own the cost side of it: evaluation performance on large player bases and what happens when a segment changes mid-session.
• Reporting, Limits and Responsible Gambling
  • Own operator facing financial reporting, dashboards, and export tooling.
  • Own the limit framework (deposit, loss, wager, session) and geo blocking as jurisdiction aware, operator configurable capability.
  • Own the responsible gambling toolset and make sure it satisfies the licences our operators hold.

What We Expect From You

• You own the roadmap for your domains and you defend it. Prioritisation is your call to make and to explain, not something you escalate by default.
• You write specifications that an engineer can build from without a business analyst in between: scope and non scope, flows, edge cases, dependencies, acceptance criteria.
• You work with data yourself. You define the metric, pull the number, and check it before you act on it.
• You go deep on the technical side. You read API documentation, review integration contracts, and hold your own in a discussion with engineers.
• You design for many operators at once. Every decision is a decision about configuration, defaults, and backward compatibility, not about a single customer.
• You close the loop after release. A feature that shipped and moved nothing is not a delivered feature.

Requirements

Must Have

• 5+ years in product management, with at least 3 years owning payments, fraud and risk, or financial products in iGaming, fintech, or payments.
• Hands on experience with PSP and payment aggregator integrations: REST APIs, request and response construction, webhooks and callbacks, idempotency, status and error mapping, reconciliation.
• Practical understanding of the trade offs between hosted payment pages, iframe, and fully platform hosted cashier flows, including where PCI scope, conversion, and support load land in each.
• Experience with several payment method families: cards, e-wallets, bank transfer and local rails, vouchers, and crypto (networks, confirmations, on ramp providers).
• Experience integrating KYC and AML providers, and owning or building a rule based fraud or risk engine.
• Experience with rule based configuration and player segmentation: defining segments, resolving conflicts between overlapping rules, and giving business users a safe way to change them without a release.
• Working knowledge of the regulatory requirements affecting deposits, withdrawals, KYC, and responsible gambling in at least two or three jurisdictions.
• Data fluency: deposit success rate, approval rate by provider and method, withdrawal processing time, chargeback rate, verification funnel conversion. You can pull these yourself.
• B2B product experience. Our users are operators and their back office staff, not only end players.
• Structured written communication in English. Russian or Ukrainian for internal team communication.

Nice to Have

• Experience in a multi tenant white label platform serving dozens of operators at once.
• Sweepstakes or social casino experience, where purchase and redemption flows differ from classic deposit and withdrawal.
• Experience with payment orchestration platforms, smart routing, and cascading.
• Experience with Metabase or a comparable BI stack, and enough SQL to validate a number.
• Practical use of AI tooling in the product workflow for discovery, documentation, and analysis.

What We Offer

• Full ownership of a product area that directly moves revenue for dozens of operators, with a dedicated engineering team behind it.
• A direct line to the CPO and to top management. Decisions here take days, not quarters.
• Remote work with a distributed team, or an office in Limassol if you prefer one.
• Competitive salary, flexible hours, and paid time off.

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
 

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
 

Always Pushing the Boundaries? You Already Belong at RISK!
 

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for an Senior SEO Specialist to join our team.
 

Responsibilities:

• Develop and implement effective SEO strategies aligned with business goals;
• Drive websites to top positions in Google and maintain stable rankings in competitive niches;
• Create and execute content and link-building plans;
• Analyze SERPs, competitors, and market landscape to identify growth opportunities;
• Set SEO goals and ensure KPI achievement;
• Monitor performance, analyze results, and prepare regular reports;
• Plan and manage budgets in line with defined KPIs; optimize costs and ROI;

• Generate and test SEO hypotheses, as well as explore new traffic acquisition channels.

   

Requirements:

• 3+ years of experience in the gambling/iGaming industry in a related SEO role;
• Hands-on experience working with the EU market; Tier1 market experience will be a strong plus.
• Proven track record of promoting websites in competitive/grey niches within the last 3–6 months;
• Deep understanding of search engine algorithms and ranking factors;
• Ability to quickly make decisions and adapt websites to search engine updates;
• Strong understanding of website architecture, development principles, and technical SEO fundamentals;
• Practical experience working with search engine filters, manual penalties, and domain blocks;
• Solid knowledge of both on-page and off-page SEO optimization;
• Experience in preparing and assigning technical tasks (content, development, analytics) and controlling their execution;
• Strong analytical thinking and ability to identify root causes of performance issues;
• Proficiency in Ukrainian (written and spoken).
   

Nice to Have:

• Experience with WordPress at the level of configuration and website launch;
• Experience coordinating cross-functional teams (content, dev, analytics, outreach);
• Strong problem-solving mindset and ability to dig deep to find answers;
• Clear understanding of price–quality ratio when evaluating backlinks and domains;
• Experience with alternative or grey-hat promotion methods;
• Basic knowledge of CSS and HTML at the site administration level;
• Experience with automation of business processes;
• Confident use of modern LLM systems.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation

• And yes, even Massage!

   

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.
   

Responsibilities:

• Communicating with clients via email, chat, and phone (in the future);
• Diligent management of the CRM system;
• Providing high-quality service and transferring potential clients to the retention team;
• Meeting assigned plans and targets;
• Constantly improving expertise (we have a coach who is always happy to help).
   

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.

Cactus Punch is looking for a Lead Animator to join our team and work on our Dark Fantasy Action RPG built with Unreal Engine 5.7.

We are developing a third-person Action RPG set in a dark fantasy world, with a vampire protagonist and a strong focus on dynamic melee combat, expressive characters, and high-quality gameplay animation.

We are looking for a hands-on Lead Animator who combines strong production experience with leadership skills. You will be responsible for the animation direction and development of the animation team while remaining actively involved in animation production.

Responsibilities

• Create and refine high-quality gameplay animation for the main character, enemies, and NPCs.
• Work hands-on with key animation areas including locomotion, combat, attacks, hit reactions, dodges, transitions, and interactions.
• Develop animation references and define movement, posing, timing, and performance requirements.
• Create keyframe animation and work with animation assets in Autodesk Maya.
• Define animation direction and quality standards for the project.
• Plan animation production, break down tasks, and establish priorities.
• Review animation work and provide clear technical and artistic feedback.
• Mentor Junior and Middle Animators and support their professional development.
• Collaborate closely with Game Design, Technical Animation, Programming, and Art teams to implement gameplay features.
• Contribute to the development and optimization of the animation pipeline.

Requirements

• 5+ years of professional experience in game animation.
• 2+ years of experience as a Lead Animator / Animation Lead.
• Hands-on experience creating gameplay animation for third-person characters.
• Professional experience creating enemy gameplay animation.
• Strong knowledge of locomotion, combat animation, attacks, hit reactions, dodges, transitions, and character interactions.
• Advanced proficiency in Autodesk Maya.
• Strong experience with keyframe animation in a production environment.
• Ability to take animation tasks from reference and initial blocking through to final polish.
• Experience planning animation production and breaking down animation tasks.
• Experience mentoring Junior and Middle Animators.
• Ability to conduct animation reviews and provide precise, actionable feedback.
• Understanding of the relationship between animation, gameplay design, rigging, and technical implementation.
• Ability to take animation tasks from reference, storytelling poses, and initial blocking through to final polish.

Will Be a Plus

• Practical experience with motion capture, mocap cleanup, and editing.
• Basic working knowledge of Unreal Engine and animation integration into gameplay.
• Experience with Animation Blueprints, Animation Montages, State Machines, and Blend Spaces.
• Experience working on Action RPG, Soulslike, or melee-focused games.
• Strong sketching skills and the ability to quickly visualize movement and poses.
• Experience building or optimizing an animation pipeline.
• Experience with cinematic animation within game development.

What We Offer

• The opportunity to work on our own Dark Fantasy Action RPG built with Unreal Engine 5.7.
• Direct influence on the project's animation direction and quality bar.
• Hands-on work on complex gameplay animation for the main character and enemies.
• High level of ownership and impact on the final product.
• Fully remote work.
• Flexible working hours.
• Long-term collaboration.

How to Apply

Please provide:

• CV / Resume with relevant professional experience.
• Portfolio.

Hiring Process

1. HR interview.
2. Interview with the project team.
3. Final interview.
4. Offer.

An international product-based iGaming company, a B2B game provider with over 12 years of experience in the market, is looking for People Operations Partner who can bring operational clarity into a fast-moving environment and help scale People Operations through strong execution, process thinking, coordination, and automation.

This role sits closer to operational systems coordination than traditional HR administration.

Main Responsibilities

– Coordinate onboarding, offboarding, internal moves, compensation changes, probation workflows, and other employee lifecycle processes.

– Maintain operational consistency and data accuracy across People systems and platforms.

– Coordinate execution between PBPs, managers, Finance, Legal, and Service Desk.

– Support operational ownership and administration of People-related tools together with Service Desk and other stakeholders.

– Track operational deadlines, dependencies, and process gaps.

– Improve SOPs, playbooks, templates, and operational documentation.

– Support automation and operational standardisation initiatives.

– Help build scalable People Operations processes that can grow with the company.

Mandatory Requirements

– 3+ years in operational coordination/people operations/business operations / process-heavy environments;

– Experience in automation, AI tooling, operational scalability, and process optimisation;

– Experience working with operational platforms and systems (HiBob experience – must have).

– Upper-Intermediate English or higher, Ukrainian fluent;

– Ability to manage multiple workflows in a fast-paced environment;

– Ability to simplify operations without losing accuracy or control;

We offer

– Remote

– Medical insurance (+1 coverage option)

– Professional development reimbursement

– Online English classes

– Employee referral bonus program

– Opportunity to shape and scale modern People Operations in an international product company

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀

An international product-based iGaming company, a B2B game provider with over 12 years of experience in the market, is looking for People Business Partner who can operate close to the business, work directly with leaders on organisational challenges, and help maintain a high-performance environment without turning the company into a bureaucratic HR machine.

We are looking for someone who can:

– help leaders make strong people decisions;

– maintain high talent quality;

– identify organisational risks early

– and ensure leadership, hiring, and performance problems do not silently accumulate over time.

Main Responsibilities

– Partner with leaders on hiring, team structure, organisational effectiveness, performance, ownership gaps, and delivery risks.

– Push discussions toward decisions and outcomes instead of endless alignment loops.

– Help leaders define what “strong” actually means for critical roles and challenge weak hiring compromises.

– Support leaders in addressing underperformance early and directly.

– Identify early organisational signals such as leadership gaps, burnout, unhealthy dependencies, misalignment, or execution risks.

– Help improve feedback quality, leadership practices, and decision consistency across teams.

– Support practical and scalable organisational approaches instead of overcomplicated HR frameworks.

– Contribute to improving internal documentation, operational clarity, and AI-supported People knowledge infrastructure over time.

Mandatory Requirements

– 5+ years of experience in HRBP, Head of People, HRD, organisational partnership, or similar leadership-facing roles.

– Strong coaching experience (coaching managers/team leads on people-related matters, performance and development).

– Ability to challenge stakeholders directly, constructively, and without unnecessary politics.

– Practical AI usage in professional work (ability to use AI to improve/automate People processes and daily work).

– Upper-Intermediate English or higher, Ukrainian fluent.

– Strong judgment and ability to operate in ambiguous situations.

– High level of ownership, maturity, and communication clarity.

We offer

– Remote

– Medical insurance (+1 coverage option)

– Professional development reimbursement

– Online English classes

– Employee referral bonus program

– Opportunity to shape and scale modern People Operations in an international product company

We are looking for an experienced and proactive Business analyst to join our team at Dataforest and lead a long-term, high-scale FinTech project.

About the Project:
Our client is building a powerful B2B SaaS platform designed to revolutionize chargeback management, featuring enterprise-grade API integrations (Ethoca, Verifi), seamless payment processor connections (Stripe, Shopify, Braintree), and real-time dispute alerts. We are actively developing and scaling multiple product streams, including Business Health, Dispute Management, and others.

You’ll be a great fit if you have:
 

• 5+ years of experience in system, functional, or business analysis;
• English: Advanced and higher;
• Deep expertise in key business analysis techniques, requirement management tools, and standardizing BA documentation;
• Solid understanding of SDLC and Agile development processes;
• Strong hands-on experience in business process modeling (BPMN, UML) and domain-driven design;
• Proven proficiency in driving Discovery phases, extracting high-level business vision, and translating it into actionable roadmaps and specs;
• Advanced skills in drafting business (BRD), functional (SRS), and technical requirement specifications;
• Extensive experience in working with key business stakeholders and C-level executives, leading requirement elicitation and facilitation sessions;
• Exceptional critical thinking, problem-solving, and conflict-resolution skills;
• Ability to independently decompose complex system workflows and domain logic into manageable tasks;
• Strong technical background with a clear understanding of web development concepts, enterprise system integrations, and API design;

• Practical experience using modern AI tools (ChatGPT, Claude, Copilot, etc.) to accelerate requirement generation, documentation, and analysis workflows.

   

Would be a plus:
 

• Prior experience in FinTech, PayTech, Chargeback, or Payments domain;
• Experience working with projects that integrate AI/ML features or LLM API solutions;
• Hands-on experience with SQL and data modeling;

• Experience with integration-heavy B2B SaaS projects and payment gateway APIs (e.g., Stripe, Braintree).

   

What you’ll do:
 

• Serving as the primary point of contact for stakeholders to elicit, clarify, and validate complex product requirements;
• Leading the end-to-end requirement lifecycle: from high-level discovery down to backlog grooming, user story mapping, and detailing acceptance criteria;
• Visualizing complex FinTech workflows, business processes, and data models for multi-stream engineering teams;
• Advising stakeholders on industry best practices, platform capabilities, and optimal product solutions;
• Performing market research and domain analysis to contribute to product strategy and features elaboration;
• Communicating project vision and closely aligning requirements with System Architects, Tech Leads, and engineering teams;
• Actively participating in presale estimations, discovery activities, and scope definition for new product streams;
• Drive & improve AI-driven BA practices: Leverage AI tools to speed up requirement drafting, analyze complex domain data, optimize BA artifacts, and enhance delivery processes.

We ensure your growth with:

- Opportunity to work with the high-skilled engineering team on challenging projects;

- Interesting projects with new technologies;

- Great networking opportunities with international clients, challenging tasks;

- Building interesting projects from scratch using new technologies;

- Personal and professional development opportunities;

- Competitive salary fixed in USD;

- Paid vacation and sick leaves;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Team building activities, corporate events.

This role is available in the following shift: Monday - Friday 09am-06pm

As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

1. Provide care to our users through calls, chats and email
2. Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
3. Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
4. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
5. Develop and maintain positive customer relations and satisfaction
6. Influence the way we support our users and improve it to make sure our users’ experience is the best possible
7. Work with all other departments and product teams, and stay aligned about users’ needs

Qualifications

• Fully proficient in German and fluent English 
• 1+ years of customer service experience (in any industry)
• Proactive problem-solver who can work independently, taking initiative to seek solutions
• Professional who loves helping others succeed and is curious to know what really drives users and their needs
• Great communication skills that enable you to solve problems thoughtfully and effectively
• Fast learner, with the ability to adapt with a can-do attitude
• Tech savvy and eager to explore new technologies

Please send your CV in English.

Additional information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.